Learn how adaptive prosthetics promote workplace inclusivity, enabling diverse talents to thrive with confidence.

How Adaptive Prosthetics Are Making Workplaces More Inclusive

Workplaces are changing. As companies strive to build environments that are more inclusive, one area of focus is creating opportunities for individuals with physical disabilities. Adaptive prosthetics are playing a transformative role in this shift, enabling people with limb loss to perform tasks that once seemed out of reach. With these advanced devices, employees can not only rejoin the workforce but thrive in roles that require skill, creativity, and collaboration.

At Robobionics, we understand the challenges faced by individuals with limb loss as they re-enter the professional world. Adaptive prosthetics are not just tools—they are enablers of independence, productivity, and self-confidence. This article explores how these innovations are reshaping workplaces, supporting inclusivity, and offering businesses actionable strategies to empower their workforce.

The Role of Adaptive Prosthetics in Modern Workplaces

Adaptive prosthetics are more than medical devices; they are sophisticated tools that integrate advanced technology with user needs. They enable individuals with limb loss to perform tasks with precision, efficiency, and comfort, effectively leveling the playing field in the workplace.

Enhancing Productivity and Efficiency

Workplace tasks often demand fine motor skills, strength, or prolonged physical activity. For someone with limb loss, these challenges can be daunting without the right support.

Adaptive prosthetics bridge the gap, offering features such as multi-grip modes, sensory feedback, and lightweight designs that make routine tasks manageable.

For instance, a prosthetic hand equipped with multi-grip functionality allows users to alternate between holding tools, typing on a keyboard, or carrying objects—all seamlessly. Employees using such devices are able to focus on their work rather than being limited by their physical abilities.

Enhancing Productivity and Efficiency

Building Confidence Through Independence

Adaptive prosthetics do more than restore physical ability—they empower individuals to regain their independence. For employees, this means being able to perform tasks without constant assistance or modifications to their workspace.

This independence fosters a sense of ownership over their work, boosting morale and confidence.

Imagine an architect using a prosthetic hand to sketch blueprints or a technician repairing machinery with precision tools. These are not just scenarios—they’re realities enabled by today’s advanced prosthetics.

Businesses that embrace these technologies send a powerful message: every employee has the potential to contribute meaningfully, regardless of physical challenges.

Breaking Barriers: Redefining Workplace Accessibility

Inclusive workplaces are about more than ramps and elevators—they’re about creating environments where all employees can thrive. Adaptive prosthetics play a critical role in achieving this vision by expanding what’s possible for individuals with limb loss.

Creating Equal Opportunities

Historically, certain roles have been considered inaccessible to people with physical disabilities. Adaptive prosthetics are changing this narrative by enabling individuals to meet the physical demands of various professions.

From surgeons performing intricate operations to engineers assembling complex components, these devices ensure that talent and skill take precedence over physical limitations.

Robobionics works closely with professionals to develop prosthetics tailored to their specific job requirements. By customizing solutions, we ensure that individuals can not only perform their duties but excel in their chosen fields.

Creating Equal Opportunities

Promoting Inclusivity in Workplace Culture

Inclusion is not just about physical accessibility—it’s about creating a culture where diversity is celebrated. When businesses invest in adaptive prosthetics for their employees, they demonstrate a commitment to inclusivity that goes beyond compliance.

This fosters a workplace environment where all employees feel valued and supported.

Leaders play a crucial role in shaping this culture. By openly embracing the use of prosthetics and showcasing the achievements of employees who use them, companies can inspire a ripple effect, encouraging peers to see ability, not limitations.

Incorporating Universal Design Principles

One of the most effective ways to redefine accessibility is by adopting universal design principles. These principles aim to create environments that are inherently usable by people with a wide range of abilities.

For businesses, this means designing spaces and processes that are inclusive from the outset, rather than retrofitting accessibility features later.

Universal design benefits everyone in the workplace, not just employees with disabilities. For example, touchless entry systems, wide hallways, and ergonomic furniture improve usability and comfort for all team members, while also fostering inclusivity.

Making Workplaces Prosthetic-Friendly

While adaptive prosthetics enable employees with limb loss to perform tasks effectively, the workplace environment itself must support their use. Simple but impactful changes can make a significant difference in helping employees feel comfortable and capable.

For instance, workstations should accommodate a range of physical needs, such as height-adjustable desks or flexible seating arrangements. Tools and equipment can be adapted to complement prosthetic use, such as by incorporating touch-free or voice-activated systems.

By ensuring that the workplace is designed with prosthetics in mind, businesses create a space where employees can fully integrate their capabilities without unnecessary barriers.

Optimizing Workstations for Prosthetic Use

Workstations are the cornerstone of productivity, and they must cater to the unique needs of employees using prosthetics. A one-size-fits-all approach doesn’t work; instead, businesses should provide flexibility in workstation design to accommodate various prosthetic types and functionalities.

Height-adjustable desks, for instance, allow employees using prosthetic legs to work comfortably whether seated or standing. Similarly, desks with customizable layouts can provide ample space for employees with robotic arms or hands to maneuver freely.

Even small changes, like ensuring that keyboards, tools, or control panels are positioned ergonomically, can significantly enhance ease of use.

Designing for Movement and Accessibility

Adaptive prosthetics are designed to restore mobility, but the workplace environment must also support this mobility. Wide walkways, unobstructed entrances, and strategically placed equipment are all essential to creating prosthetic-friendly spaces.

In addition, businesses can incorporate automated or touchless doors to minimize the physical effort required for entry. For employees with upper-limb prosthetics, accessible storage solutions like pull-out drawers or voice-activated filing systems can make a significant difference in day-to-day tasks.

Providing Prosthetic-Friendly Tools and Equipment

Workplaces often rely on tools and equipment that may not be immediately accessible to individuals using prosthetics. Adapting these tools to accommodate diverse needs ensures employees can perform their roles efficiently.

For example, tools with ergonomic grips can make manual tasks easier for those with upper-limb prosthetics, while height-adjustable machinery can accommodate employees using prosthetic legs.

Businesses can also explore integrating adaptive technologies such as voice control, gesture recognition, or AI-powered interfaces into their equipment. These innovations not only enhance usability for prosthetic users but also contribute to overall workplace efficiency.

How Businesses Can Leverage Adaptive Prosthetics for an Inclusive Workplace

Adopting adaptive prosthetics in the workplace is more than an act of goodwill—it’s a strategic move that benefits both employees and businesses. By empowering individuals with limb loss, companies can unlock untapped potential, boost employee satisfaction, and demonstrate leadership in inclusivity. Here’s how businesses can make the most of this transformative technology.

Supporting Employees with the Right Tools

Providing employees with access to adaptive prosthetics tailored to their specific needs is a fundamental step in fostering inclusivity. Each role presents unique challenges, and prosthetic solutions should address these demands.

For example, a prosthetic hand designed for a chef might prioritize grip strength and heat resistance, while a device for an office worker would focus on precision and comfort during extended use.

Businesses can collaborate with prosthetics manufacturers like Robobionics to ensure employees receive devices optimized for their roles. This includes not just the prosthetic itself but also training and support to help users adapt seamlessly to their workplace tasks.

Designing Inclusive Workspaces

While adaptive prosthetics significantly enhance an employee’s capabilities, the workplace environment should also support their use. Designing inclusive workspaces involves making subtle yet impactful changes that accommodate the needs of all employees.

For instance, workstations should be adjustable to suit various heights or positions, allowing employees with prosthetics to work comfortably.

Tools and equipment should be placed within easy reach to minimize strain. In more physical roles, such as manufacturing or construction, businesses can implement adaptive tools that complement prosthetic use, such as ergonomic grips or voice-activated controls.

Designing Inclusive Workspaces

Empowering Employees Through Training

While prosthetics enable employees to perform tasks, proper training ensures they can use these devices to their full potential. Businesses can partner with rehabilitation specialists and prosthetic providers to offer personalized training programs.

These sessions can teach employees how to use specific features of their prosthetics effectively, enhancing both productivity and confidence.

For instance, training for a prosthetic hand with sensory feedback might focus on mastering grip adjustments for delicate tasks. Similarly, employees using robotic legs can benefit from gait training to optimize balance and mobility in active environments.

Incorporating Universal Design Principles

One of the most effective ways to redefine accessibility is by adopting universal design principles. These principles aim to create environments that are inherently usable by people with a wide range of abilities.

For businesses, this means designing spaces and processes that are inclusive from the outset, rather than retrofitting accessibility features later.

Universal design benefits everyone in the workplace, not just employees with disabilities. For example, touchless entry systems, wide hallways, and ergonomic furniture improve usability and comfort for all team members, while also fostering inclusivity.

Removing Psychological Barriers to Accessibility

Accessibility is not only about physical spaces; it also involves addressing the psychological barriers that can prevent employees from fully participating in the workplace.

For individuals with limb loss, these barriers may include concerns about bias, stigma, or a lack of understanding from colleagues.

Businesses can play a critical role in breaking these barriers by fostering a culture of openness and education. Training sessions, workshops, and awareness campaigns can help employees and managers understand the capabilities of adaptive prosthetics, encouraging a more inclusive mindset.

Removing Psychological Barriers to Accessibility

Enhancing Digital Accessibility for Prosthetic Users

Digital tools and platforms are a vital part of the modern workplace, and ensuring their accessibility is crucial for employees using prosthetics. Adaptive prosthetics often rely on digital interfaces for customization and control, making seamless integration with workplace systems a priority.

For example, a prosthetic hand with customizable grip modes might need a connected app for adjustments. Ensuring that these apps are compatible with workplace IT systems allows employees to personalize their prosthetics without disruptions.

Businesses should also prioritize accessible software and digital tools, such as voice recognition programs or simplified navigation for employees with varying levels of dexterity.

The Business Case for Inclusivity Through Prosthetics

Fostering inclusivity by leveraging adaptive prosthetics is not just the right thing to do—it’s a smart business decision. Inclusive workplaces attract top talent, drive innovation, and create positive brand perceptions, all of which contribute to long-term success.

Unlocking Diverse Talent

When businesses make their workplaces accessible to individuals with limb loss, they tap into a talent pool that might otherwise be overlooked. These employees often bring unique perspectives, problem-solving skills, and resilience honed through personal challenges.

For example, a graphic designer using an advanced prosthetic hand might develop innovative techniques for digital illustration, or a project manager with a robotic leg might inspire their team with their adaptability and determination.

By embracing diversity, businesses can enrich their workforce and cultivate a culture of creativity and innovation.

Boosting Employee Retention and Satisfaction

Inclusive practices signal to employees that their contributions are valued, which fosters loyalty and engagement. Employees who feel supported are more likely to stay with a company long-term, reducing turnover costs and enhancing team stability.

Providing adaptive prosthetics demonstrates a tangible commitment to employee well-being, sending a powerful message of care and respect.

This not only benefits employees with limb loss but also positively impacts company morale, as peers see their employer investing in meaningful inclusivity.

Adaptive Prosthetics and the Future of Inclusive Workplaces

The role of adaptive prosthetics in the workplace is evolving rapidly, driven by advancements in technology and a growing commitment to inclusivity. For businesses, staying ahead of these trends is critical to creating environments where every employee can contribute their best.

The future of inclusive workplaces lies in seamlessly integrating adaptive prosthetics with innovative tools, policies, and cultures that celebrate diversity.

Advancing Technology: The Next Generation of Prosthetics

Emerging technologies are making prosthetics smarter, more intuitive, and easier to use. Features like AI-driven movement prediction, enhanced sensory feedback, and customizable grip modes are transforming how individuals interact with their prosthetics.

These advancements are especially impactful in workplaces that require precision and adaptability.

For example, AI-enabled prosthetics can learn an employee’s repetitive tasks and fine-tune movements to improve efficiency over time. In fields like manufacturing or healthcare, these capabilities enhance productivity while reducing physical strain.

Businesses that invest in providing employees access to these cutting-edge prosthetics position themselves as leaders in innovation and inclusivity.

Shifting Workplace Policies Toward Inclusivity

Creating an inclusive workplace extends beyond providing adaptive prosthetics—it requires a shift in policies and practices that prioritize accessibility and equity.

Businesses must develop frameworks that support employees with prosthetics, ensuring they have the tools, resources, and accommodations needed to succeed.

Flexible work arrangements, for example, can help employees with prosthetics manage physical fatigue or attend rehabilitation sessions. Similarly, clear policies around workplace accessibility ensure that employees with adaptive devices can navigate their environment comfortably and efficiently.

Inspiring Inclusive Leadership

Leadership plays a pivotal role in fostering inclusivity. Managers and executives set the tone for workplace culture, influencing how adaptive prosthetics and inclusivity are perceived.

By championing these technologies and actively supporting employees who use them, leaders can inspire a culture of acceptance and empowerment.

Inclusive leadership also involves recognizing and celebrating the achievements of employees with prosthetics. Highlighting their contributions reinforces the idea that ability, not physical limitations, defines a person’s value in the workplace.

Inspiring Inclusive Leadership

Adaptive Prosthetics as a Competitive Advantage

Beyond their immediate benefits to employees, adaptive prosthetics offer businesses a unique competitive edge. Companies that prioritize inclusivity and accessibility gain reputational benefits, attract diverse talent, and align themselves with the values of a socially conscious workforce and customer base.

Enhancing Brand Image

Incorporating adaptive prosthetics into workplace practices demonstrates a commitment to innovation, inclusivity, and social responsibility. These qualities resonate with employees, customers, and stakeholders alike, strengthening a company’s brand image.

Businesses can amplify this impact by sharing their inclusivity efforts through case studies, social media campaigns, or partnerships with organizations that support people with disabilities.

Highlighting stories of employees who thrive with adaptive prosthetics showcases the company’s values and inspires others to follow suit.

Driving Innovation Through Diversity

Diverse teams are proven to be more innovative, and employees using adaptive prosthetics often bring unique perspectives to problem-solving and creativity. By embracing these technologies, businesses can unlock new ways of thinking and approach challenges with fresh insights.

This innovation isn’t limited to individuals—it extends to workplace processes, product development, and customer engagement.

For example, the insights gained from creating an inclusive environment might inform the design of products or services that appeal to a broader audience, driving business growth.

Bridging the Gap Between Potential and Performance

Adaptive prosthetics are transformative tools, but their full potential is realized only when employees are properly trained to use them. Rehabilitation programs bridge this gap by teaching users how to integrate their prosthetics into workplace tasks.

For instance, an employee in a manufacturing role might need training to master the use of a multi-grip prosthetic hand for assembling small components, while an office worker could benefit from learning ergonomic techniques for typing.

For businesses, facilitating this transition not only empowers employees but also ensures that the company gains the maximum benefit from their unique skills and capabilities.

Bridging the Gap Between Potential and Performance

Boosting Productivity Through Skill Refinement

Rehabilitation isn’t just about learning the basics—it’s about refining skills to optimize performance. Employees who undergo specialized rehabilitation can achieve higher levels of precision, efficiency, and confidence in their roles.

For example, a graphic designer using a prosthetic with sensory feedback might refine their ability to adjust line weights or shading, enhancing their artistic output.

This skill refinement directly translates into improved productivity, giving businesses a competitive edge. By empowering employees to leverage their prosthetics to the fullest, companies can tap into a level of talent and innovation that drives long-term success.

Building Confidence Through Continuous Support

Confidence is key to success, and rehabilitation is instrumental in helping employees feel self-assured about their abilities. Employees who are confident in using their prosthetics are more likely to take on challenging tasks, contribute innovative ideas, and engage actively with their teams.

Rehabilitation programs that emphasize not only technical training but also emotional support can make a significant difference.

For businesses, providing continuous support ensures that employees feel valued and empowered, leading to greater loyalty and satisfaction. This commitment to employee well-being also reinforces the company’s reputation as an inclusive and supportive employer.

Rehabilitation as a Recruitment and Retention Tool

Investing in rehabilitation programs can set businesses apart in attracting and retaining top talent. Employees with disabilities often seek workplaces that provide comprehensive support for their unique needs, including access to adaptive technologies and rehabilitation resources.

By demonstrating a commitment to these values, businesses position themselves as employers of choice for a diverse and skilled workforce.

Retention is equally critical. Employees who feel supported during their rehabilitation journey are more likely to remain loyal to their company, reducing turnover costs and strengthening team stability.

Leveraging Rehabilitation for Brand Differentiation

Rehabilitation programs tied to adaptive prosthetics offer a unique branding opportunity for businesses. Companies that invest in these programs signal to the market that they prioritize inclusivity, innovation, and employee well-being.

This resonates not only with potential hires but also with customers and stakeholders who value corporate responsibility.

By sharing rehabilitation success stories and the tangible impact of these initiatives, businesses can differentiate themselves in competitive markets. These efforts reinforce the brand’s identity as a forward-thinking organization committed to breaking barriers and fostering opportunity.

Conclusion

Adaptive prosthetics are not just devices; they are powerful tools that foster independence, enhance productivity, and drive inclusivity in the workplace.

For individuals with limb loss, these innovations open the door to meaningful employment and personal growth. For businesses, they represent a unique opportunity to embrace diversity, attract top talent, and set a benchmark for inclusivity.

At Robobionics, we believe that every employee, regardless of physical challenges, has the potential to contribute significantly to the workplace.

By providing advanced prosthetics and personalized support, we help businesses create environments where everyone can thrive.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.