Delaying prosthetic fitting may lead to poor posture, abnormal gait, and chronic pain. Learn how early fitting supports proper alignment and long-term mobility.

How Delays in Prosthetic Fitting Can Cause Long-Term Gait Issues

Getting a prosthetic limb is not just about replacing what’s lost—it’s about regaining the freedom to move, live, and feel like yourself again. But what happens when that process is delayed? For many, it may seem like waiting a few extra weeks or months won’t make a big difference. Unfortunately, that’s not true. In fact, postponing prosthetic fitting can deeply affect how a person walks, moves, and lives in the long run.

This article takes a deep dive into the connection between delayed prosthetic fitting and long-term gait issues. We’ll explore how timing can make or break recovery, and why early fitting is one of the smartest decisions a person can make after amputation.

Gait simply means the way a person walks. But it’s more than just putting one foot in front of the other. A healthy gait involves smooth, balanced, and natural movement of the whole body.

Understanding Gait: Why It Matters After Amputation

What is Gait and Why Is It So Important?

Gait simply means the way a person walks. But it’s more than just putting one foot in front of the other. A healthy gait involves smooth, balanced, and natural movement of the whole body.

From the way your hips sway, to how your arms swing, to how your feet land on the ground—it all comes together to form your unique walking style.

After an amputation, especially of a lower limb, gait is disrupted. Your body suddenly loses part of the structure it relies on for balance and support. This throws off your center of gravity, which can affect how you stand, walk, and even how you sit or lie down.

That’s where a prosthetic comes in—it helps restore this balance and support. But when there’s a delay in getting the prosthetic, your body starts to adapt on its own in ways that may not be healthy.

Without proper support, your body creates compensations—altered movement patterns to stay upright and mobile. These patterns may work short-term, but they often cause long-term strain on joints, muscles, and bones.

Over time, these poor patterns become habits, making it much harder to return to a natural gait once the prosthetic is finally fitted.

What Happens to the Body During a Delay in Prosthetic Fitting?

Muscle Weakness and Imbalance

When someone loses a limb and doesn’t get a prosthetic quickly, the muscles that used to work in harmony begin to weaken. Imagine a team where one player is missing, and the others try to cover the role.

Eventually, they get tired. This is what happens inside the body—some muscles overwork, others get lazy, and the balance breaks down.

For example, the hip and core muscles of the amputated side often weaken without the challenge of daily movement. The remaining leg, on the other hand, starts doing extra work. This imbalance grows with time, leading to pain, tightness, and difficulty walking.

Joint Stiffness and Contractures

Delays also increase the risk of joint stiffness. Without regular motion and weight-bearing, joints start to tighten up. For lower-limb amputees, knee and hip joints are especially at risk. The longer they stay inactive, the harder it is to regain full range of motion.

In severe cases, this leads to contractures—when a joint becomes permanently stuck in a bent position. A contracture makes prosthetic fitting much more difficult and often limits the type of prosthetic you can use. It can also make walking nearly impossible.

Poor Posture and Spinal Stress

The body is smart—it will do whatever it can to keep you upright. But smart doesn’t always mean healthy. When the prosthetic is delayed, amputees often rely heavily on the remaining limb and their upper body.

This causes a shift in posture. Shoulders hunch forward, the back curves more, and the spine gets overloaded with uneven stress.

Over time, this unnatural alignment can cause chronic pain in the lower back, neck, and shoulders. It also reduces overall energy levels, since walking with poor posture takes more effort.

Psychological Toll That Affects Physical Movement

The Mind-Body Connection

Walking is not just a physical act—it’s also deeply emotional. Many amputees feel vulnerable, anxious, or even embarrassed about their changed mobility. If the prosthetic fitting is delayed, these emotions often grow.

Fear of falling or being seen as “different” can lead to less movement. This reduced activity further weakens the body and delays recovery.

Moreover, when a person doesn’t have access to their prosthesis, they may start losing confidence. Each missed step becomes a reminder of what’s been lost rather than a step toward independence. Confidence is a powerful fuel for recovery—and delays drain that fuel fast.

Behavioral Adaptations That Become Permanent

People naturally start to adapt to life without the prosthetic. They may use crutches, wheelchairs, or walkers. These devices are helpful for short periods but not meant for long-term use.

Unfortunately, when someone gets used to them, they may avoid using their prosthetic even after they receive it.

This behavior further prevents the body from learning how to walk correctly with the new limb. The longer someone stays away from natural movement, the harder it becomes to relearn it. Gait problems, at this point, are not just physical—they’re embedded in the brain.

How Delayed Fitting Affects Prosthetic Training

Slower Progress and Frustration

Prosthetic training usually involves working with a physiotherapist to learn how to balance, walk, climb stairs, and move confidently. This training is much more effective when started early.

When fitting is delayed, patients arrive at therapy with muscle loss, joint tightness, and deeply rooted compensations. As a result, progress is slower.

Each session takes more effort and produces fewer results. This can be frustrating for both the patient and the therapist. Motivation may dip, and some patients may give up altogether. The longer the delay, the steeper the climb back to mobility.

Fewer Options for Prosthetic Types

When the body has changed due to delays—stiff joints, weak muscles, or poor posture—it limits what kind of prosthetic can be fitted.

Some advanced prosthetics need a certain level of muscle control or limb flexibility to work well. If those conditions aren’t met, the patient may have to settle for a simpler device.

This doesn’t just affect movement—it affects quality of life. An advanced prosthetic can help someone run, swim, or cycle. A basic one may only allow slow, flat-surface walking. That’s a huge difference in lifestyle, and it all ties back to how early the fitting began.

When a prosthetic is fitted early, the brain and body work together to adapt quickly. Muscle memory is still fresh. The muscles haven’t yet developed harmful compensations.

Why Early Fitting Makes All the Difference

Muscle Memory Works in Your Favor

When a prosthetic is fitted early, the brain and body work together to adapt quickly. Muscle memory is still fresh. The muscles haven’t yet developed harmful compensations.

The brain is still open to learning the new walking pattern. This makes training smoother, more effective, and much less tiring.

Every step taken with the prosthetic helps reinforce a good gait. Over time, this becomes natural. The body starts to move in a balanced and fluid way again. All of this becomes much harder when fitting is delayed.

Boost in Confidence and Motivation

Receiving a prosthetic early is a huge psychological boost. It shifts focus from what’s lost to what’s possible. It also helps people get back to their daily routines faster—whether it’s cooking, working, or simply walking around the house.

This sense of progress keeps people motivated. They show up to therapy. They try harder. They believe in their recovery. And all of this translates into better outcomes and a lower risk of long-term gait problems.

Steps You Can Take to Avoid Long-Term Gait Issues

Don’t Wait for “Perfect Healing”

Many people delay prosthetic fitting because they believe they must wait until their residual limb is completely healed. While some healing is necessary, waiting too long can backfire.

Most modern prosthetic fittings work well even as the limb continues to heal and shrink in size. In fact, early fittings can help shape the limb and prevent future problems.

If you’re unsure, speak with a prosthetist early. They can guide you on when it’s safe to start the process. Often, temporary or preparatory prosthetics are used in the beginning, and then upgraded later.

Engage in Physical Therapy Immediately

Even before you receive a prosthetic, physical therapy can begin. Therapists can help you keep your joints flexible, strengthen key muscles, and maintain balance. This makes the transition to a prosthetic smoother. Skipping this step makes recovery much harder.

The earlier you start moving and training, the less your body will compensate in unhealthy ways. Think of therapy as building the foundation for walking again.

Stay Mentally Prepared

Mindset matters. If you’re focused on progress rather than pain, the road gets easier. Educate yourself. Ask questions. Talk to others who’ve gone through it. Stay involved in your care. Mental strength often translates into physical resilience.

By staying engaged and hopeful, you’ll be more likely to start and stick with your training—and less likely to face long-term problems.

The Role of Residual Limb Health in Gait Recovery

How Residual Limb Shape Affects Walking

One of the lesser-discussed but crucial aspects of post-amputation mobility is the shape and condition of the residual limb (also called the stump). When prosthetic fitting is delayed, the limb can change in ways that affect long-term gait—often for the worse.

Without early pressure from a temporary prosthesis or shrinker sock, the limb may swell or develop irregular shapes like bulbous ends or uneven contours.

These changes can make it harder to fit a socket properly. An ill-fitting socket causes discomfort and instability while walking, which contributes to limping, favoring one side, or hesitating during foot strike.

Even if the prosthesis is high-tech, a poor socket fit means the user won’t trust the limb. This lack of trust changes the entire gait cycle, as every step becomes cautious and unnatural.

Skin Problems and Pain That Disrupt Walking

Delayed fitting also means delayed skin conditioning. The skin on a residual limb needs time to adapt to pressure, friction, and movement within a socket. If this exposure doesn’t begin early, the skin remains sensitive and fragile.

When someone finally starts using a prosthetic after a long delay, they often face blisters, sores, or abrasions. These issues cause pain—and when walking hurts, gait automatically suffers.

Pain makes people shorten their steps, lean away from the prosthetic side, or avoid walking altogether.

By fitting a temporary prosthesis early, you allow the skin and limb to gradually build tolerance. This preparation lays the groundwork for a smooth gait transition.

Impact of Age and Timing: Why Older Adults Suffer More From Delays

Slower Healing and Muscle Recovery

Age plays a huge role in how the body reacts to both amputation and prosthetic delays. Older adults naturally heal more slowly. Their muscles also lose strength faster during periods of inactivity. This makes timely prosthetic fitting even more critical.

If an older person waits too long, the muscle loss may be so severe that walking again becomes very difficult, or even impossible without assistive devices. This leads to permanent changes in gait, such as using a walker, dragging the limb, or taking shuffling steps.

Higher Risk of Falls and Fractures

Delayed prosthetic use also increases the risk of falls—especially in older patients. Without proper weight-bearing and balance training, their posture and confidence decline.

Once a fall occurs, the injury (like a hip fracture) further delays recovery and reinforces fear-based movement patterns. These patterns often result in long-term gait impairments that are hard to reverse.

In young amputees, timing is everything. Children’s bodies grow rapidly, and their bones, joints, and muscles are in constant change. If a prosthetic is not fitted during key growth phases, it can affect the development of proper walking patterns forever.

Children and Teens: How Delays Affect Developmental Gait

Missing the Window for Natural Growth

In young amputees, timing is everything. Children’s bodies grow rapidly, and their bones, joints, and muscles are in constant change. If a prosthetic is not fitted during key growth phases, it can affect the development of proper walking patterns forever.

Children who don’t get fitted early may grow up using unhealthy compensations. Their body might adapt with twisted hips, uneven shoulders, or even a curved spine (scoliosis). These issues are extremely difficult to correct later in life and can lead to lifelong gait dysfunction.

Psychosocial Impact on Movement Confidence

Children and teens are highly sensitive to how they’re perceived. If they go long without a prosthetic, they may start feeling isolated or “different.”

This affects their confidence in joining activities like sports or even simple play. A lack of early movement and social integration can indirectly impair gait by reducing activity and muscle use.

Early prosthetic use helps children feel included, mobile, and proud of their independence. This, in turn, encourages frequent and confident walking—which naturally develops proper gait patterns as they grow.

How Advanced Prosthetic Tech Can’t Undo Delayed Fitting Damage

Technology Isn’t a Magic Wand

Some people delay prosthetic fitting thinking they’ll wait for “the best” or “most advanced” device to become available. While it’s understandable to want the best possible solution, this delay often causes more harm than good.

Even the most advanced microprocessor knees or powered ankles can’t perform well if the body they’re attached to is weak, stiff, or out of balance.

The human body needs to be in decent shape to take full advantage of advanced prosthetics. Otherwise, the tech is underutilized and may feel clunky or uncomfortable.

Early fitting, even with a basic preparatory prosthetic, helps condition the body to accept and use advanced technology later. Skipping this early phase is like giving a Formula 1 car to someone who hasn’t yet learned to drive.

Wasted Costs and Poor Outcomes

Advanced prosthetics are expensive, and delayed users often get them with high expectations. But if their body isn’t ready, they may walk poorly or avoid using it entirely.

This leads to frustration, costly adjustments, or even abandonment of the device. Worse, insurers may be unwilling to fund a replacement if the first one was deemed a failure.

In contrast, early fitting builds the user’s capability over time. By the time they transition to advanced tech, their gait is already well-practiced and the device feels like a natural extension of their body.

The Role of Caregivers and Medical Teams in Avoiding Delay

Why Medical Guidance Is Often Misdirected

Sometimes, patients delay prosthetic fitting because their doctors focus only on surgical recovery or wound healing. While these are important, too many healthcare systems work in silos—surgeons do their part, and then the patient is left to figure out what comes next.

A strong interdisciplinary team that includes a prosthetist, physical therapist, occupational therapist, and psychologist can create a smoother, more proactive plan. They can introduce the idea of early fitting, temporary sockets, and early rehab before habits set in.

Unfortunately, in many parts of India and globally, this kind of integrated care is missing. That’s why patients and their families need to stay informed and push for early intervention themselves.

Caregiver Encouragement Can Make or Break Mobility

Family members play a huge role in how fast someone moves toward recovery. Encouragement, emotional support, and small nudges make a big difference.

When caregivers understand the dangers of delayed prosthetic fitting, they can motivate timely action—helping with appointments, therapy sessions, and moral support.

Waiting out of fear or uncertainty often backfires. But when loved ones are involved and well-informed, outcomes drastically improve, and gait issues can often be prevented entirely.

How Gait Issues Lead to Other Health Problems Over Time

The Domino Effect on the Whole Body

Walking poorly doesn’t just stay in the legs. It slowly affects everything. Long-term gait issues from delayed prosthetic use can lead to:

  • Back pain from uneven hip motion
  • Shoulder and neck strain from poor posture
  • Arthritis in the non-amputated leg due to overuse
  • Foot deformities on the healthy side due to altered weight distribution

These secondary issues often emerge months or years after the delay but can be much harder to treat than the initial gait problem.

Impact on Metabolism and Energy Levels

People who walk less naturally burn fewer calories. Over time, this leads to weight gain, reduced endurance, and even conditions like diabetes or high blood pressure. Delayed prosthetic use can slowly turn into a sedentary lifestyle—which then spirals into chronic health problems that are difficult to reverse.

Early fitting doesn’t just improve walking—it improves your ability to stay active, fit, and healthy overall.

When a prosthetic is fitted late and gait problems develop, returning to work becomes harder. Many jobs—especially those that require standing, walking, or even basic commuting—demand functional mobility. A person who walks with a limp, tires quickly, or feels unstable on stairs may hesitate to return to employment. Employers, too, may view them as a liability if accommodations are not clearly defined.

Economic and Occupational Impact of Delayed Prosthetic Fitting

Loss of Employment Opportunities Due to Gait Issues

When a prosthetic is fitted late and gait problems develop, returning to work becomes harder. Many jobs—especially those that require standing, walking, or even basic commuting—demand functional mobility. A person who walks with a limp, tires quickly, or feels unstable on stairs may hesitate to return to employment. Employers, too, may view them as a liability if accommodations are not clearly defined.

This leads to financial stress, which can delay recovery further. Without income, it’s harder to pay for advanced prosthetics, physiotherapy, or travel to medical appointments. It becomes a cycle—delay leads to impairment, which leads to unemployment, which delays care even more.

Widening the Gap for Low-Income Amputees

In India and similar countries, lower-income individuals are already at risk of being underserved after amputation. If prosthetic fitting is delayed for financial or systemic reasons, they often never recover fully. Their gait deteriorates, making them appear more disabled than they truly are.

This affects how they’re treated by society, by employers, and even by their own families. It reinforces negative stereotypes and reduces opportunities for personal growth. Timely prosthetic care could help break this cycle, giving them the chance to stand tall and move confidently in both literal and social terms.


Delayed Prosthesis in Bilateral Amputees: Double the Impact

Coordination and Balance Become Twice as Hard

While most discussions focus on single-limb amputees, people with bilateral amputations (both legs or both arms) face even more devastating outcomes from delayed prosthetic fitting. Their entire mobility system is disrupted. When fitting is delayed, their sense of balance, spatial awareness, and muscle control deteriorate at twice the speed.

In these cases, gait training requires symmetrical movement on both sides. If one or both limbs are delayed in prosthetic integration, uneven compensation patterns develop. Even the smallest misalignment or delay in training can permanently damage the user’s ability to walk smoothly.

Cognitive Load Increases Exponentially

Walking becomes a mentally exhausting task for bilateral amputees, especially if their prosthetic use is delayed. Every movement requires conscious effort—“Am I balanced? Will I fall? Should I move now?” This mental load increases fatigue, lowers walking speed, and creates tension throughout the body.

The result is a slow, unnatural, and sometimes robotic gait that’s difficult to unlearn later. But when both prosthetics are fitted early, patients learn to coordinate movement naturally, often with incredible success and independence.

Cultural Stigma and Gait Perception in Indian Society

When Walking Style Affects Social Acceptance

In India, walking is not just a function—it’s a form of identity. How someone carries themselves affects how others see them. A confident stride earns respect. A limp or visible instability, however, may trigger unwarranted pity or worse—judgment.

When prosthetic fitting is delayed and gait issues become visible, people often face social stigma. Neighbors may whisper. Strangers may stare. Employers might assume incompetence. These micro-rejections damage self-worth and discourage further mobility efforts.

Early prosthetic fitting allows for smoother, more confident walking. It helps the person blend in, not because they’re hiding a disability—but because they’ve mastered it.

How Shame Prevents Seeking Help

In many Indian families, especially in rural areas, physical disability is still seen as a weakness. This can lead to internalized shame. Instead of actively pursuing prosthetic fitting, individuals may withdraw or delay care to avoid being labeled as “burdened.”

Delayed gait recovery reinforces this label, leading to a lack of independence. But when prosthetic fitting happens early and visibly improves movement, it changes the narrative—disability becomes ability. And shame is replaced with pride.

Walking is something we learn very early in life, and the brain stores this skill in a kind of internal blueprint. This motor map tells your body how long to take a step, how to balance, and when to shift your weight. But after amputation, this map is disrupted.

How Delayed Prosthetic Use Affects the Brain’s Motor Map

Your Brain Remembers How to Walk—Until It Doesn’t

Walking is something we learn very early in life, and the brain stores this skill in a kind of internal blueprint. This motor map tells your body how long to take a step, how to balance, and when to shift your weight. But after amputation, this map is disrupted.

If a prosthetic is fitted early, the brain quickly adjusts the old map to include the new limb. But when fitting is delayed, the brain starts rewriting the map in unhealthy ways.

It may “forget” how to walk symmetrically or misjudge the timing of steps. These altered patterns get reinforced the longer the delay lasts.

By the time the prosthetic is finally fitted, the user has to unlearn the faulty map before learning the right one. This makes gait training harder, slower, and more frustrating.

Neuroplasticity Works Best Early

The brain is most adaptable right after a major change like amputation. This period—often called the “golden window”—is when neuroplasticity is at its peak. That means it’s easier to learn, correct, and reinforce new movement patterns.

Delayed prosthetic use misses this window. The brain becomes more resistant to change. Habits become cemented. And every correction takes double the effort.

Early prosthetic fitting, paired with rehabilitation, allows the brain to rewire quickly—laying down a clean, strong motor pathway for a natural gait.

Influence of Delays on Energy Efficiency and Fatigue

Why Walking Without a Prosthetic Drains the Body

When people walk using crutches or hop on one leg, they use more energy. The body must work harder to stay upright, balance, and move forward.

Studies show that amputees without prosthetics expend up to 50% more energy per step. Over a full day, that leads to extreme fatigue, aches, and reduced motivation to stay active.

Fatigue then feeds into gait dysfunction. The person starts dragging their foot, leaning forward, or shortening their steps—not because they don’t know how to walk, but because they’re too tired to do it right.

Early prosthetic fitting helps redistribute the energy load. It lets the prosthetic limb do its share of the work. Walking becomes less tiring, and the person can move for longer periods without strain.

Fatigue Builds Bad Habits

When every step is exhausting, people find shortcuts. They skip steps. They swing their hips unnaturally. They look down at the ground while walking to stay cautious. These shortcuts become habits that degrade gait quality over time.

Once the prosthetic is fitted, these patterns stick around—and must be painstakingly retrained out. But if the prosthetic comes early, before fatigue-based habits form, the person is more likely to develop an efficient, sustainable walking style from the start.

In many parts of India, even cities like Noida or Lucknow, prosthetic and rehab services are either limited, underfunded, or too far for patients to reach. Delays often happen not due to lack of awareness, but lack of infrastructure.

Why Rehab Facilities Must Evolve to Prevent Gait Issues

Lack of Access Delays Fitting in the First Place

In many parts of India, even cities like Noida or Lucknow, prosthetic and rehab services are either limited, underfunded, or too far for patients to reach. Delays often happen not due to lack of awareness, but lack of infrastructure.

This is especially problematic for rural amputees, who may not know when or how to begin the prosthetic journey. They often wait for months, relying on local clinics or informal care that doesn’t prioritize mobility or gait retraining.

Prosthetics manufacturers and hospitals need to form stronger partnerships to bring mobile prosthetic camps, early screening, and fitment centers closer to where people live.

One-Stop Prosthetic Pathways Can Change Everything

Currently, the process of getting a prosthetic in India involves multiple steps: surgical healing, follow-up appointments, referrals to prosthetists, socket design, trials, physical therapy, gait retraining—and much of this is uncoordinated.

What if the process was streamlined? Imagine if every amputee left the hospital with a clear, time-bound prosthetic plan—like a roadmap. Timelines for temporary fitting, therapy sessions, psychological support, and gait milestones would be laid out upfront.

This kind of clarity could prevent delays and drastically improve gait outcomes nationwide.

Conclusion

When it comes to prosthetic fitting, time isn’t just a number—it’s a critical part of your recovery. The earlier you begin, the smoother your journey toward mobility. Delays, on the other hand, open the door to a host of long-term gait issues that can make life harder and more painful.

From muscle weakness and joint stiffness to poor posture and emotional struggles, the effects of delayed fitting are wide-reaching. But the good news is that these problems are preventable.

At Robobionics, we believe in timely action, smart planning, and supporting you every step of the way. If you or someone you know is facing amputation or waiting for a prosthetic, don’t wait any longer. Talk to a prosthetist, start therapy, and take the first steps toward walking freely again.

Your future doesn’t have to be delayed—start walking toward it today.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.