Game-based rehab apps are helping Indian amputees stay consistent and motivated—bringing fun, purpose, and progress to every session.

How Indian Amputees Are Using Game-Based Apps to Stay Motivated

Losing a limb is life-changing. But for many Indian amputees, the real challenge starts after the surgery—when they’re learning to live again, to move again, to feel like themselves again. It’s a journey filled with ups and downs. And while prosthetics can restore function, keeping up with recovery isn’t easy. That’s where game-based apps are quietly making a big difference.

These apps aren’t just games. They turn rehab into something more engaging, more hopeful, and more human. They help users track progress, build confidence, and stay consistent—without it feeling like a burden.

At RoboBionics, we’ve seen how game-based tools can turn frustration into motivation. Let’s explore how Indian amputees are using these platforms not only to heal, but to thrive.

Rehab after limb loss is one of the most important parts of recovery. It’s where strength is rebuilt, movement returns, and confidence begins to grow. But in India, many amputees don’t complete their rehab—not because they don’t want to, but because the process feels too hard, too boring, or too disconnected from daily life.

A New Way to Heal: Turning Recovery Into a Game

Why Traditional Rehab Often Fails to Motivate

Rehab after limb loss is one of the most important parts of recovery. It’s where strength is rebuilt, movement returns, and confidence begins to grow. But in India, many amputees don’t complete their rehab—not because they don’t want to, but because the process feels too hard, too boring, or too disconnected from daily life.

Traditional rehab exercises can be repetitive. Sitting in a clinic, squeezing a stress ball, or doing basic motions with no feedback can make anyone feel unmotivated. The sessions are often long, and when the progress feels slow, many start to skip practice altogether. For working adults, students, or those managing home responsibilities, daily visits to rehab centers are also unrealistic.

And so, even with a good prosthetic in place, many users never reach their full potential. They stop practicing. They lose confidence. They quietly give up.

That’s where game-based apps come in—not as a replacement for therapists, but as a powerful tool to keep people engaged, focused, and excited to keep moving.

How Gamified Apps Are Changing the Recovery Journey

A game-based rehab app does more than entertain. It guides. It teaches. It motivates.

When someone logs into the app, they’re not just playing—they’re working on grip strength, speed, precision, and coordination. But because it feels like a game—with levels, stars, challenges, and scores—they don’t mind putting in the time. In fact, many users train longer than they’re required to, just to beat their last score or unlock the next challenge.

These small, playful rewards add up. They build muscle memory. They sharpen focus. And they offer something traditional rehab rarely does—immediate, visible progress.

For Indian amputees, especially those using modern prosthetics like our Grippy™ Bionic Hand, these apps have become daily tools. They bring recovery home, making it easier to train anytime, anywhere. No long travel. No awkward clinic hours. Just a phone, a goal, and a game.

Stories of Strength From Across India

In Pune, a young college student who lost his right hand in an accident now uses a game-based rehab app to regain fine motor control. At first, he felt shy using his prosthetic in public. He worried people would stare. But as he started completing daily challenges and seeing real improvement, his confidence grew. Today, he uses his Grippy™ Mech Hand in class, in the lab, and proudly explains how it works to anyone who asks.

In Chennai, a working mother of two uses her prosthetic to cook, clean, and care for her family. Her favorite time to use the rehab app? Early morning, before her kids wake up. She says those quiet minutes—just her and the game—help her feel stronger, calmer, and more in control. She’s even introduced her daughter to the app, and they now play some of the grip games together, making it a shared experience.

These are just two of many stories we hear at RoboBionics. People of all ages, from cities and towns across India, are finding joy in their recovery through simple, smart, game-based tools.

Why This Approach Works So Well in India

India is a country full of contrasts. We have world-class hospitals and small, rural clinics. High-speed internet and areas with patchy coverage. Advanced prosthetics and still-growing awareness about disability care. But one thing we do have everywhere is the mobile phone.

Even in the most crowded lanes of a metro city, even in the quiet corners of small towns, phones are present. That’s why game-based rehab apps make sense here. They meet people where they are. They use a tool everyone already has, and they turn it into a path for healing.

For many Indian amputees, this isn’t just convenient—it’s empowering. It gives them control. It says, “You don’t have to wait for an appointment. You can move forward now.”

And for families who often play a big role in recovery, these apps become a way to join in. We’ve seen siblings cheer each other on. Parents help their children log sessions. Spouses take turns trying the challenges just for fun. Rehab stops being a solo task and becomes a shared journey.

When someone loses a limb, the emotional impact often runs deeper than the physical one. Many people go through phases of anger, sadness, or embarrassment. They might withdraw from social life, hesitate to ask for help, or stop believing that things will ever feel “normal” again. These feelings are especially common in the early weeks of recovery, when every small task can feel like a big test.

From Frustration to Fun: Reframing the Recovery Experience

Why Mindset Matters as Much as Muscle

When someone loses a limb, the emotional impact often runs deeper than the physical one. Many people go through phases of anger, sadness, or embarrassment. They might withdraw from social life, hesitate to ask for help, or stop believing that things will ever feel “normal” again. These feelings are especially common in the early weeks of recovery, when every small task can feel like a big test.

That’s why mindset plays such a huge role in the recovery journey. Without the right mindset, even the best prosthetic won’t lead to progress. Users need to feel hopeful, motivated, and ready to keep trying—even when it’s hard.

Game-based rehab helps build this mindset.

When users open the app, they’re not reminded of their injury—they’re invited to a challenge. When they beat a level, they don’t just strengthen their grip—they get a rush of pride. That tiny dopamine boost from a “You did it!” message makes a big difference. It makes them feel seen. Capable. Ready for the next step.

Over time, the way they think about their limb difference begins to shift. It’s no longer a limitation—it’s part of a story they’re learning to master.

Making Progress Visible and Personal

One of the hardest parts of rehab is the slow pace. Users practice every day, but results don’t always show up right away. That can make people feel stuck, like their effort isn’t leading anywhere. And when you’re trying hard but can’t see the change, it’s tempting to give up.

That’s why visibility is so important.

Game-based apps do this brilliantly. They track every move. Every score. Every attempt. Over time, users can look back and see just how far they’ve come. They can compare their day-one score to their day-thirty score and feel real pride.

This kind of feedback isn’t just helpful—it’s powerful. It shows users that healing is happening, even when they can’t feel it in the moment.

It also makes the progress personal. Everyone’s rehab path is different. Some users may need to work more on strength. Others may focus on speed. Game-based platforms adapt to this. They offer challenges at different levels, so users never feel lost—or bored. The experience feels like it’s built just for them, not for a generic user in a clinic.

That sense of ownership is key. When users feel like they’re in charge of their progress, they’re more likely to keep going.

Breaking Down Barriers With Simple Tech

One of the myths about digital rehab is that it must be complex or expensive. But the truth is, game-based apps can be incredibly simple to use. At RoboBionics, we’ve designed our platforms with everyday users in mind. No need for fancy hardware. No confusing instructions. Just clear, guided experiences that feel like second nature—even for someone who’s never used a rehab tool before.

This is especially important in a country like India, where technology use varies from person to person. We’ve seen older users, who were nervous about using a smartphone at first, become daily players of their rehab games. We’ve seen kids pick it up faster than expected and even teach their parents how to use it.

Because when the interface is intuitive, the learning curve disappears. The fear goes away. And what’s left is curiosity—and confidence.

Even in busy cities like Mumbai or Kolkata, where time is short and space is limited, these apps create a private, pressure-free way to train. A few minutes between meetings. A quick challenge before bedtime. Little by little, those moments build into strength.

Transforming the Way People See Their Prosthetics

For many Indian amputees, using a prosthetic is not just a functional choice—it’s an emotional one. Some worry about how it looks. Others worry about whether it makes them stand out in a crowd. These concerns are valid. In a society where difference is often noticed, blending in can feel safer than standing out.

But what if using a prosthetic wasn’t something to hide—but something to celebrate?

That’s the kind of emotional shift game-based apps help spark. As users get better at controlling their hand, as they unlock harder levels, they start feeling proud of what their prosthetic can do. It becomes a part of their success story. Something they want to show off—not hide away.

We’ve had users who once avoided social gatherings now talk openly about their Grippy™ Bionic Hand. They explain how it works, what they’ve learned, and even demo the app for curious friends. That transformation doesn’t happen overnight—but it does happen. And when it does, it’s one of the most powerful outcomes of this kind of recovery support.

Because confidence doesn’t just come from movement. It comes from meaning.

In India, recovery isn’t something people go through alone. Family is usually right there—offering help, advice, and emotional support. Whether it’s a spouse reminding you to wear your prosthetic or a sibling cheering you on, those daily interactions shape how someone feels about their progress.

The Role of Family and Community in Gamified Recovery

Healing Isn’t Just Personal—It’s Social

In India, recovery isn’t something people go through alone. Family is usually right there—offering help, advice, and emotional support. Whether it’s a spouse reminding you to wear your prosthetic or a sibling cheering you on, those daily interactions shape how someone feels about their progress.

Gamified rehab makes space for this connection. Because it’s easy to see, share, and celebrate small wins, it naturally invites others into the journey. A son sees his father complete a new level. A mother notices her daughter’s grip strength improving through a colorful app. A friend texts, “I saw your score went up—nice work!”

These moments of shared pride turn what might feel like a private, quiet struggle into a team effort. The game becomes something everyone can be part of. And when loved ones are engaged, users are more likely to stick with the process.

That’s especially helpful in busy homes, where time and energy are always being pulled in different directions. The app acts like a gentle guide, keeping everyone focused on the same goal—growth, together.

Helping Children and Teens Stay Engaged and Uplifted

Rehabilitation can feel especially overwhelming for children and teenagers. Their world is fast, full of comparisons, and often unforgiving when it comes to differences. A child returning to school after an amputation may feel shy or even ashamed. A teen may struggle to explain what they’re going through to friends or classmates.

Gamified rehab turns these hard moments into empowering ones.

When young users play games that improve their prosthetic control, they stop seeing the prosthetic as something “extra” or “wrong.” It becomes part of how they play, how they win, how they grow. The game mechanics—points, avatars, music, movement—make rehab feel age-appropriate and emotionally safe.

They can show their progress in a way that feels cool, not clinical. They can invite friends to try the challenges. They might even become ambassadors in their schools, showing others how tech is helping them do more, not less.

At RoboBionics, we’ve seen young users transform from hesitant and withdrawn to proud and engaged—all because they had a platform that treated them like people, not patients.

And because the app is digital, their recovery doesn’t stop at the clinic. It goes with them to school, to outings, to family trips. Every place becomes a space for confidence to grow.

Reducing the Emotional Toll of Comparison

Urban life brings with it a certain pace—and a lot of comparison. Whether it’s who’s getting promoted, who’s learning fastest, or who’s “back to normal” after an accident, people often measure their progress against others. For someone recovering from limb loss, this can be a source of deep anxiety.

Gamified rehab shifts that narrative by focusing on personal bests, not public standards.

The app celebrates effort and persistence. It encourages users to beat their own scores, rather than someone else’s. This reframes what success looks like. It’s no longer about being the fastest or the strongest—it’s about showing up and getting a little better every day.

This is especially powerful in India, where societal pressure can be intense and often unspoken. Game-based apps create a space that feels kinder. There’s no one judging. No one waiting. Just the user and their path.

That emotional safety is what helps many amputees keep going, even on hard days. It removes the fear of “falling behind” and replaces it with the joy of moving forward.

Creating a New Kind of Normal in Indian Homes

When someone uses a prosthetic, daily life changes. Routines shift. Roles adjust. It takes time for both the user and their family to find a new rhythm. In many homes, this adjustment period brings quiet stress. People want to help—but they don’t always know how. Users want to regain independence—but they feel watched or pressured.

Gamified rehab brings clarity to this process.

Because progress is visible—on the screen, in the challenges, in the points—it helps everyone understand what’s happening. It removes confusion. It sets clear goals. And it makes the user feel empowered, not pitied.

Over time, homes that once felt tense or uncertain become places of pride. The app becomes a topic at the dinner table. A shared joy. A reminder that the journey is moving forward.

In Indian culture, where family is at the heart of everything, this kind of harmony is priceless.

And that’s the magic of these apps—they don’t just help users move better. They help them live better.

India is not a one-size-fits-all country. From the bustling streets of Delhi to the quiet towns in Kerala, our people, languages, habits, and beliefs are incredibly diverse. What motivates someone in Bengaluru may not connect with someone in Bhopal. That’s why game-based rehab apps must do more than “work”—they must fit.

Designing for India: Making Game-Based Rehab Work in Local Contexts

Why Cultural Fit Matters in Recovery

India is not a one-size-fits-all country. From the bustling streets of Delhi to the quiet towns in Kerala, our people, languages, habits, and beliefs are incredibly diverse. What motivates someone in Bengaluru may not connect with someone in Bhopal. That’s why game-based rehab apps must do more than “work”—they must fit.

At RoboBionics, we understand that a good rehab experience is not just about how the app functions, but how it feels. That means using familiar sounds, easy language, and visual elements that reflect Indian culture. It means respecting local preferences, celebrating small wins the way people here do, and making sure instructions are clear in multiple regional languages.

This attention to cultural relevance doesn’t just improve user experience—it improves outcomes. Because when someone sees themselves in the product, they’re more likely to trust it. More likely to use it. And more likely to heal with confidence.

Whether it’s a farmer in Nashik or a teenager in Chennai, gamified recovery needs to feel personal. Familiar. Safe. And when it does, it becomes more than a game—it becomes a lifeline.

Making Digital Tools Truly Accessible

India may have one of the largest smartphone user bases in the world, but digital literacy still varies widely. Some users are tech-savvy. Others are learning how to use apps for the first time. That’s why simplicity is key.

We design our game-based rehab tools with clean layouts, guided steps, and minimal taps. The goal is to make the experience intuitive—even for someone who’s never used a gaming app before. No clutter. No confusion. Just a smooth, welcoming journey.

It also means keeping the file size low, so it doesn’t take up too much space on a basic phone. It means designing for lower bandwidth, so progress isn’t lost when the internet drops for a moment. It means building something for India, not just importing a western model and hoping it fits.

This mindset has helped us reach more users in second-tier cities, suburbs, and even remote corners of urban clusters. They don’t need to change how they live to fit the tool. The tool fits into their life.

And that’s the heart of real accessibility.

Affordability Without Compromise

One of the biggest barriers to prosthetic care in India has always been cost. Imported bionic limbs can cost over ₹10 lakh—completely out of reach for most. Even with a basic prosthetic, the ongoing expense of rehab sessions, transport, and time off work can add up quickly.

That’s why our mission at RoboBionics has always been to combine world-class technology with local affordability. Our flagship product, the Grippy™ Bionic Hand, is proudly made in India and priced between ₹2.15–3 lakh—less than one-third of what imported versions cost.

And our game-based rehab platform is included as part of that experience—not as a costly add-on.

This matters more than people realize. Because when a product feels within reach, users take ownership of it. They don’t hesitate to train daily. They don’t treat it like a loaned tool—they treat it like a part of who they are.

Game-based rehab, when paired with affordable hardware, makes full recovery possible—not just for the rich, but for the many.

Data That Drives Better Care

One quiet but powerful benefit of digital rehab is data. Every movement, every session, every skipped challenge—it all adds up to a story. A story that can be shared (with permission) with doctors, therapists, and even caregivers.

This data does more than track progress. It helps guide decisions.

Maybe a user is struggling with precision but doing well with strength. Maybe they’re practicing more at night than in the morning. Maybe their usage drops after a social event or a stressful day. This kind of insight can help tailor their care—making it more human, more helpful, more real.

It also helps us at RoboBionics improve the product. We learn what users love, what confuses them, what keeps them going. And we use that to build better tools, smarter features, and more engaging games.

India’s future in healthcare will be data-powered—and game-based rehab is already ahead of the curve.

Partnering With Clinics and Care Providers

We know that apps don’t replace human care. They support it. That’s why we work closely with prosthetic centers, physical therapists, and hospitals across India to ensure our game-based rehab tools blend into the existing care structure.

Therapists can use the app to assign specific challenges based on a patient’s needs. Clinics can reduce in-person visits without losing track of progress. Families can get involved without needing professional training.

It becomes a shared system—one that respects time, supports the user, and makes the work of healthcare professionals easier.

And in cities where rehab staff is stretched thin, this model allows more patients to get high-quality attention—without burnout.

When someone becomes an amputee, the impact isn’t limited to the body. There’s a deep, internal shift—one that touches identity, self-worth, and how a person sees their future. In India, where identity is often tied to roles—worker, parent, student, provider—this shift can feel disorienting. Many amputees quietly ask themselves, “Who am I now?”

Reclaiming Identity: How Games Help Amputees Feel Like Themselves Again

Losing a Limb Is More Than Physical

When someone becomes an amputee, the impact isn’t limited to the body. There’s a deep, internal shift—one that touches identity, self-worth, and how a person sees their future. In India, where identity is often tied to roles—worker, parent, student, provider—this shift can feel disorienting. Many amputees quietly ask themselves, “Who am I now?”

They may feel disconnected from the life they had before. Some avoid mirrors. Others stop going out. Even with a new prosthetic, they can feel like they’ve lost a part of themselves that can’t be brought back.

That’s where gamified rehab does something subtle—but powerful.

It doesn’t just help people move again. It helps them feel like themselves again.

Play as a Path Back to Joy

There’s something special about play. It brings lightness, laughter, and discovery. It’s one of the first ways we build identity as children—and it doesn’t stop being important when we grow up.

Game-based rehab taps into this playful energy. It says, “Let’s not just recover—let’s explore.” Suddenly, users are not just doing exercises. They’re navigating a colorful world. Completing missions. Beating levels. Laughing at near-wins and celebrating their tiny victories.

These experiences break the heaviness of recovery. They give space for joy to return. And when people feel joy—even for a few minutes a day—it reminds them that they’re still themselves. Not defined by what they’ve lost, but shaped by how they rise.

This emotional lift doesn’t happen in therapy notes. But it’s one of the most healing parts of recovery.

From Victim to Hero: The Story Shift That Changes Everything

In traditional recovery, amputees are often treated as patients who need fixing. Well-meaning doctors and family members take over decisions. The amputee becomes passive—a recipient of care, not an active agent in their own story.

Gamified rehab flips that script.

With every challenge completed, users feel like heroes in their own journey. They’re not being told what to do—they’re choosing. Exploring. Winning. The language shifts from “I have to” to “I did it.” That shift in story—from victim to victor—is everything.

In urban India especially, where people are under constant pressure to prove themselves, this inner sense of agency is life-changing. It brings back a feeling of control. Of direction. Of being the main character again.

And when someone sees themselves as strong, they act strong. They walk taller. Speak clearer. Dream bigger.

That’s not just recovery. That’s restoration.

In Indian cities, public spaces are vibrant but not always welcoming to people with disabilities. Amputees often face stares, unwanted questions, or assumptions that they are “less able.” This social friction can make everyday activities—like riding the metro, attending college, or going for a job interview—feel emotionally exhausting.

Changing the Narrative: How Gamified Rehab Is Shaping a More Inclusive India

From Curiosity to Respect in Public Spaces

In Indian cities, public spaces are vibrant but not always welcoming to people with disabilities. Amputees often face stares, unwanted questions, or assumptions that they are “less able.” This social friction can make everyday activities—like riding the metro, attending college, or going for a job interview—feel emotionally exhausting.

But something shifts when an amputee is visibly engaged in recovery, especially through gamified tools.

When someone confidently uses their Grippy™ Bionic Hand and pairs it with an app that tracks their goals and celebrates their wins, people around them begin to see something new—not a disability, but determination. Not limitation, but innovation.

The curiosity turns to admiration. The awkward silence turns into genuine interest.

Game-based rehab creates visible momentum, which helps the user feel proud—and helps the world respect the journey.

Creating Role Models and New Stories

In Indian media, the narrative around disability is slowly evolving—but it still has a long way to go. Too often, amputees are either portrayed as victims or as rare “superhumans.” The space between those extremes is left unspoken.

But gamified recovery is filling that space with real, relatable stories.

We’ve seen users in cities like Pune, Chennai, and Ahmedabad go from hesitant new users to confident role models—sharing their app scores, teaching others about their prosthetic, and even helping peers download the same rehab tools. These everyday champions are changing how disability is seen, not with big speeches, but with small, consistent action.

They’re showing their friends, neighbors, and communities what modern, dignified recovery looks like. And slowly, this is rewriting the script. From shame to strength. From hiding to leading.

Encouraging Dialogue Across Generations

In many Indian homes, older generations may struggle to understand what digital rehab is or why a prosthetic user needs to “play a game” every day. But as users share their progress through gamified apps—scores, badges, visible milestones—conversations start.

A grandfather asks, “What’s this level you finished?”
A parent says, “Show me how that challenge works.”
A sibling says, “Let’s try this together.”

These dialogues do more than explain a tool. They build bridges between generations. They help elders see how recovery is evolving—not just with medicine, but with technology and joy. And when families understand, support flows more freely.

Gamified rehab, in this way, doesn’t just help the user recover—it helps the entire household grow in awareness and empathy.

Conclusion

Recovery after limb loss used to be a quiet, lonely road. But today, across cities and towns in India, that path is being lit up by something new—games, goals, and small victories that make every step feel meaningful. Game-based rehab is more than just a modern tool. It’s a mindset. A daily reminder that healing doesn’t have to be painful or dull—it can be playful, powerful, and deeply personal.

At RoboBionics, we believe every amputee deserves not just a prosthetic, but a reason to keep growing with it. And through our gamified platforms, we’re seeing lives shift—confidence rise, smiles return, and futures open wide.

Ready to experience what modern recovery feels like?
Book a demo with RoboBionics today.
Let’s help you or your loved one rediscover what’s possible—one game, one goal, one breakthrough at a time.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.