Discover how machine learning enhances prosthetic performance, delivering precision, adaptability, and improved user experience.

How Machine Learning Is Perfecting Prosthetic Performance

The evolution of prosthetics has always been driven by a desire to restore not just movement, but the natural ease and responsiveness of the human body. While earlier designs focused on mechanical functionality, the advent of modern technologies has taken prosthetics into a new era. Among these advancements, machine learning stands out as a game-changer, enabling prosthetic devices to learn, adapt, and respond in ways that closely mimic the human body’s natural behaviors.

Machine learning is not just enhancing the technical capabilities of prosthetics—it’s transforming how users interact with their devices. By analyzing data, predicting user intentions, and adjusting in real-time, prosthetics powered by machine learning are setting new standards for performance and personalization.

The Role of Machine Learning in Prosthetics

Machine learning is a subset of artificial intelligence (AI) that enables systems to learn from data and improve their performance over time without explicit programming. In the context of prosthetics, this means creating devices that can adapt to the unique patterns, movements, and needs of individual users.

Traditional prosthetics rely on pre-programmed settings and fixed mechanical movements. While effective, they often fall short in dynamic environments or situations requiring fine motor skills.

Revolutionizing User Interaction

Machine learning transforms prosthetics into devices that actively learn from their users rather than requiring users to adapt to the device. For example, myoelectric prosthetics equipped with machine learning can interpret muscle signals more accurately, distinguishing between subtle variations in movements.

This allows users to perform complex tasks, such as typing on a keyboard or holding delicate objects, with precision and ease.

For businesses, investing in machine learning technologies that prioritize user comfort and adaptability can create a significant competitive edge.

Designing prosthetics that require minimal training or adjustment helps users integrate the device into their daily lives more seamlessly, fostering stronger brand loyalty and positive word-of-mouth.

Predictive Capabilities for Anticipating User Needs

One of the most groundbreaking aspects of machine learning in prosthetics is its ability to predict user intentions. By analyzing past behaviors, prosthetics can anticipate what a user is likely to do next and adjust their settings preemptively.

For example, a prosthetic leg might recognize that a user is about to transition from walking on flat ground to climbing stairs and adapt its resistance or angle accordingly.

This predictive capability reduces the cognitive effort required to operate the prosthetic, allowing users to focus on their activities rather than constantly managing their device.

For businesses, incorporating predictive algorithms into prosthetics provides a unique selling point, particularly for users seeking a more intuitive and responsive experience.

Enhancing Real-Time Responsiveness

In dynamic environments, the ability to respond quickly to changing conditions is critical for prosthetic performance. Machine learning enables prosthetics to process data from multiple sensors simultaneously, ensuring real-time responsiveness.

For example, a prosthetic foot can adjust its grip and balance when transitioning from dry to slippery surfaces, reducing the risk of falls and enhancing user confidence.

To optimize real-time performance, businesses should focus on integrating high-speed processing units and efficient algorithms into their prosthetic designs.

Collaborating with hardware manufacturers to develop lightweight yet powerful processors can ensure that prosthetics remain responsive without sacrificing comfort or battery life.

Supporting Long-Term Adaptation

Machine learning in prosthetics is not just about immediate functionality; it also supports long-term adaptation to the user’s evolving needs. Over time, a user’s physical condition, activity level, or preferences may change.

Machine-learning-enabled prosthetics can recognize these changes and adjust their behavior accordingly. For example, if a user begins engaging in more athletic activities, the prosthetic can adapt its settings to provide enhanced support and stability during high-impact movements.

For businesses, this adaptability translates into increased user satisfaction and prolonged device usage. Offering software updates or additional features through a connected app ensures that users can continue to benefit from the latest advancements without needing to replace their prosthetic entirely.

This approach not only adds value for customers but also creates opportunities for ongoing engagement and revenue generation.

Enhancing Precision and Responsiveness

One of the primary benefits of machine learning in prosthetics is its ability to enhance precision and responsiveness. This is achieved through the continuous processing of data collected by sensors embedded in the prosthetic device.

Real-Time Adjustments

Machine learning algorithms enable prosthetics to make real-time adjustments based on the user’s movements and environmental conditions.

For instance, an advanced prosthetic leg can detect changes in terrain—such as transitioning from flat ground to stairs—and automatically adjust its angle, stride length, or resistance to match the user’s needs.

This capability not only improves functionality but also reduces the risk of accidents or discomfort, particularly in unpredictable environments. For users, the prosthetic becomes an extension of their body rather than a tool they must consciously control.

Learning from User Behavior

Another critical aspect of machine learning is its ability to learn and adapt to individual users over time. By analyzing patterns in how a user moves, applies pressure, or interacts with their environment, the prosthetic can fine-tune its responses to match the user’s unique style and preferences.

For businesses, this opens up opportunities to create highly personalized prosthetic devices. By incorporating machine learning into their designs, manufacturers can deliver products that not only meet general functional requirements but also adapt to the nuances of each user’s lifestyle.

Learning from User Behavior

The Integration of Sensors and Machine Learning

The effectiveness of machine learning in prosthetics relies heavily on the integration of advanced sensors. These sensors collect critical data about the user’s movements, muscle activity, and surrounding environment, serving as the input for machine learning algorithms.

Types of Sensors Used

Different types of sensors are employed depending on the prosthetic’s purpose. Myoelectric sensors, for example, detect electrical signals generated by the user’s muscles, enabling fine control of prosthetic hands or arms.

Pressure sensors provide feedback on the amount of force being applied, ensuring delicate tasks—like holding a glass of water—can be performed without mishap.

For prosthetic legs, gyroscopes and accelerometers measure orientation and movement, allowing the device to maintain balance and adjust to changing surfaces.

These sensors, when paired with machine learning, create a system that not only reacts but anticipates the user’s needs.

Data Processing and Feedback Loops

The data collected by sensors is processed by the prosthetic’s onboard computer, which uses machine learning algorithms to analyze the information and generate appropriate responses. Feedback loops are integral to this process, enabling the prosthetic to continually refine its performance based on real-world usage.

For businesses, ensuring seamless integration between sensors, algorithms, and mechanical components is essential. This requires close collaboration between software engineers, hardware designers, and user experience specialists to create devices that are both functional and intuitive.

Personalization Through Machine Learning

Machine learning has redefined personalization in prosthetics, allowing devices to adapt to individual users in ways that were previously unimaginable.

By continuously analyzing and learning from user data, machine-learning-powered prosthetics can deliver a highly customized experience tailored to the unique preferences, habits, and needs of the wearer.

Adapting to Unique Movement Patterns

No two users move in exactly the same way. Machine learning enables prosthetics to understand and adapt to the subtle variations in an individual’s gait, grip strength, or motion preferences.

For example, a prosthetic leg can learn how a user typically walks, adjusts for asymmetries, and fine-tunes its performance to create a natural stride over time.

For upper-limb prosthetics, machine learning can identify patterns in muscle signals, allowing the device to interpret complex movements like rotating the wrist or varying grip strength for different objects.

This adaptation reduces the learning curve for users and makes the prosthetic feel more like a natural extension of their body.

Anticipating User Intentions

Advanced prosthetics equipped with machine learning can go beyond responding to commands—they can anticipate what the user intends to do next. By analyzing patterns in past behavior, these devices can predict actions and adjust their settings proactively.

For example, if a user frequently switches between walking and climbing stairs in a particular setting, the prosthetic leg can learn to anticipate these transitions and adjust its behavior seamlessly. This predictive capability enhances usability, making everyday tasks smoother and less taxing for the user.

For businesses, integrating anticipatory features into their products provides a significant competitive advantage, as it aligns with the growing demand for intuitive and user-friendly solutions.

Anticipating User Intentions

Improving Long-Term Performance

Machine learning offers significant advantages for the long-term performance and durability of prosthetics. Unlike traditional devices, which may require frequent manual adjustments or recalibration, machine-learning-enabled prosthetics continuously optimize themselves, ensuring consistent performance over time.

Continuous Learning and Improvement

One of the hallmarks of machine learning is its ability to evolve with the user. As the user’s needs or physical condition changes—such as gaining strength in certain muscles or adjusting to a new activity—the prosthetic can adapt accordingly.

This continuous learning process ensures that the prosthetic remains effective and comfortable, even years after it was first fitted. For businesses, this capability reduces the need for follow-up adjustments, saving time and resources while enhancing user satisfaction.

Remote Monitoring and Updates

Many modern prosthetics equipped with machine learning also feature connectivity options, allowing for remote monitoring and updates. Data collected from the prosthetic can be analyzed by healthcare providers or manufacturers, enabling proactive maintenance and performance optimization.

For example, if the prosthetic detects unusual patterns in movement or sensor performance, it can alert the user or their clinician to address potential issues before they escalate.

Businesses can leverage this feature to provide value-added services, such as periodic software updates or personalized coaching based on user data.

Expanding Accessibility Through Machine Learning

While machine learning brings advanced functionality to prosthetics, it also holds the potential to make these devices more accessible to a broader audience. Strategic implementation of this technology can help reduce costs, streamline production, and address the diverse needs of users.

Cost-Effective Manufacturing

Machine learning algorithms can simplify the customization process by automating key aspects of prosthetic design and fitting. For instance, data collected during initial assessments can be used to generate precise models tailored to the user’s anatomy and movement patterns.

This level of automation reduces the time and resources required for customization, making advanced prosthetics more affordable for users. For businesses, investing in machine-learning-driven design processes can improve efficiency while expanding access to high-quality devices.

Cost-Effective Manufacturing

Bridging the Gap for Underserved Communities

Machine learning can also help address the unique challenges faced by users in underserved communities. For example, prosthetics equipped with self-learning capabilities require less frequent adjustments, making them ideal for users who have limited access to healthcare services.

Additionally, integrating multilingual interfaces or culturally relevant features into the prosthetic’s companion software can enhance usability for users in diverse regions.

Businesses that prioritize accessibility in their machine-learning solutions can establish themselves as leaders in inclusive innovation.

Future Trends in Machine Learning and Prosthetics

The potential of machine learning in prosthetics is still unfolding, with new advancements on the horizon that promise to further revolutionize the field. Emerging trends in neural integration, augmented reality, and advanced material science are set to push the boundaries of what prosthetics can achieve.

Neural Interfaces and Direct Communication

Neural interfaces are one of the most exciting developments in prosthetic technology. By connecting directly to the user’s nervous system, these interfaces enable seamless communication between the brain and the prosthetic.

Machine learning plays a crucial role in decoding neural signals and translating them into precise movements.

For businesses, investing in research and development for neural-integrated prosthetics represents a significant opportunity to stay at the forefront of innovation.

These devices not only enhance functionality but also create a deeper sense of connection between the user and their prosthetic.

Neural Interfaces and Direct Communication

Enhanced Simulation and Training

Machine learning is also paving the way for enhanced simulation and training tools for prosthetic users. Augmented reality (AR) applications can simulate real-world scenarios, helping users learn how to interact with their prosthetics in a safe and controlled environment.

These tools can be particularly beneficial for first-time users, reducing anxiety and accelerating the adaptation process. For companies, offering AR-powered training programs alongside their prosthetics can add significant value and differentiate their products in the market.

Expanding Machine Learning Applications in Prosthetics

Machine learning is not only refining prosthetic performance but also redefining the ecosystem in which these devices operate. By integrating advanced capabilities like haptics, real-time diagnostics, and context-aware responsiveness, prosthetics are moving beyond mechanical aids to become intelligent companions. These advancements are creating new opportunities for businesses to innovate and meet the evolving demands of users.

Incorporating Haptic Feedback

Haptic feedback is a transformative feature that provides users with a sense of touch through their prosthetics. Machine learning enhances this capability by processing sensor data and delivering nuanced feedback that mimics the sensations of texture, pressure, or temperature.

For instance, a prosthetic hand equipped with haptic technology can allow a user to differentiate between smooth and rough surfaces or gauge the firmness of their grip. Machine learning algorithms analyze and refine the feedback based on the user’s preferences, making the sensations more accurate and intuitive over time.

Businesses can capitalize on this by developing prosthetics that prioritize sensory realism, providing users with a deeper connection to their environment. Highlighting these capabilities in marketing materials can appeal to users seeking advanced functionality and emotional engagement.

Context-Aware Prosthetic Behavior

Machine learning enables prosthetics to become context-aware, adjusting their behavior based on environmental cues and user activity. For example, a prosthetic leg can recognize when the user is transitioning from walking to running and modify its joint resistance accordingly.

Similarly, a prosthetic arm can adapt its grip strength based on the weight and texture of the object being held.

This adaptability reduces the cognitive load on users, allowing them to focus on their tasks rather than constantly adjusting their prosthetic. For businesses, integrating context-aware features into their products creates a compelling value proposition, particularly for active users or those engaged in diverse activities.

Real-Time Diagnostics and Predictive Maintenance

Machine learning’s ability to analyze data in real-time also enhances the diagnostic and maintenance aspects of prosthetic devices. Sensors embedded in the prosthetic continuously monitor performance metrics, such as joint movement, battery levels, and wear on mechanical components.

If the system detects anomalies—such as increased resistance in a joint or irregular sensor readings—it can alert the user or their healthcare provider. Predictive maintenance capabilities allow potential issues to be addressed proactively, reducing downtime and extending the prosthetic’s lifespan.

Real-Time Diagnostics and Predictive Maintenance

For businesses, offering diagnostic and maintenance features not only improves the user experience but also opens up opportunities for after-sales services, such as maintenance packages or subscription plans for software updates.

Addressing Ethical Considerations in Machine Learning for Prosthetics

As machine learning becomes more deeply integrated into prosthetics, it raises important ethical considerations that businesses must address. These include data privacy, user autonomy, and the equitable distribution of advanced technologies.

Ensuring Data Privacy

Machine-learning-enabled prosthetics rely on continuous data collection to refine their performance. This includes sensitive information such as muscle signals, movement patterns, and usage habits.

Businesses must implement robust data privacy measures to protect users’ personal information and comply with regulations like GDPR or HIPAA.

Providing users with transparency about how their data is collected, stored, and used is critical. Companies can enhance trust by offering opt-in data-sharing options and ensuring that all data is anonymized when used for research or product development.

Empowering User Autonomy

While machine learning enhances prosthetic performance, it’s essential that users retain control over their devices. Businesses should prioritize user-centric designs that allow individuals to customize settings, override automated behaviors, and understand how their prosthetic operates.

For instance, providing a companion app that enables users to adjust parameters—such as haptic feedback intensity or movement sensitivity—ensures that the prosthetic aligns with their preferences.

By empowering users to make decisions about their prosthetic’s functionality, companies can create products that feel truly personalized.

Expanding Access to Advanced Technologies

One of the challenges in integrating machine learning into prosthetics is ensuring that these advanced devices are accessible to users across different economic backgrounds and regions. Businesses must balance the cost of innovation with the need for affordability and inclusivity.

Collaborating with government programs, NGOs, and healthcare providers can help subsidize the cost of machine-learning-enabled prosthetics for underserved populations.

Additionally, offering tiered pricing models—where users can choose from basic to premium features—ensures that a wider audience can benefit from this technology.

Expanding Access to Advanced Technologies

Looking Ahead: The Future of Machine Learning in Prosthetics

The future of prosthetics lies in the seamless integration of machine learning with other cutting-edge technologies. Developments in neural interfaces, augmented reality, and biocompatible materials are set to revolutionize how prosthetics interact with the human body and the environment.

Neural Interfaces and Direct Brain Control

Neural interfaces are becoming increasingly viable, allowing prosthetics to be controlled directly by brain signals. Machine learning plays a crucial role in decoding these complex signals, translating them into precise movements.

As these interfaces become more advanced, they will enable prosthetics to feel even more natural, reducing the gap between biological and artificial limbs.

For businesses, investing in research and development for neural-integrated prosthetics positions them at the forefront of this transformative field.

Collaborative Ecosystems

The future of prosthetics will also involve greater collaboration between users, manufacturers, and healthcare providers. Machine-learning-enabled prosthetics can serve as a hub for communication, sharing data with clinicians to improve rehabilitation outcomes and providing feedback to manufacturers for continuous product improvement.

By fostering these collaborative ecosystems, businesses can create holistic solutions that go beyond the prosthetic itself, delivering comprehensive support and care to users.

Conclusion

Machine learning is revolutionizing prosthetic performance, creating devices that are not only functional but also intuitive, adaptive, and deeply personalized.

By leveraging real-time data analysis, predictive algorithms, and advanced sensor integration, machine-learning-enabled prosthetics are bridging the gap between technology and the human body.

These innovations empower users to live more confidently, perform tasks with greater precision, and experience a seamless connection with their prosthetic devices.

For businesses, the opportunities are immense. From enhancing personalization to integrating context-aware features, machine learning offers a pathway to deliver prosthetics that meet the diverse and evolving needs of users.

By prioritizing accessibility, data privacy, and ethical considerations, companies can ensure that their innovations reach a broader audience while maintaining user trust and satisfaction.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

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  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.