See how regular prosthetic check-ups help maintain optimal fit, enhance comfort, and extend the usable life of your device.

How Regular Check-Ups Improve Prosthetic Fit and Extend Device Life

A prosthetic is more than just a tool. It becomes part of a person’s everyday life — something they rely on from morning to night. But like any part of the body or any well-used machine, prosthetics need care. And that care starts with regular check-ups.

Too often, people only return to their clinic when something feels wrong. Maybe the socket starts to hurt. Maybe the alignment feels off. Maybe a small crack or sound becomes hard to ignore. But by the time these problems show up, damage has already begun — not just to the device, but to the body.

Regular check-ups are not about fixing problems after they happen. They’re about preventing those problems from happening in the first place. A simple visit every few months can make a prosthetic last longer, feel better, and perform at its best. It can also help the user avoid injury, discomfort, and costly repairs.

The Changing Body: Why Today’s Perfect Fit Might Not Last

Why Body Changes Affect Prosthetic Fit

Even after healing from surgery or an injury, the human body keeps changing. Muscles grow or shrink. Skin stretches or softens. Weight goes up and down. Daily routines, diet, and physical activity all leave their mark.

And for someone using a prosthetic, even the smallest body change can affect how the device fits.

What once felt snug and secure might start to feel loose, or even tight. The socket might begin to rub in places it didn’t before. Walking may feel uneven.

Movements might seem harder to control. These changes usually happen slowly, over weeks or months. That’s why they’re often missed — until they start to hurt.

But here’s the thing: the prosthetic didn’t suddenly stop working. The body changed. And when the body changes, the prosthetic must adapt too. That’s what regular check-ups are for.

Spotting Subtle Signs Before They Turn Into Big Problems

It’s easy to ignore small discomforts. A bit of pressure here. A little soreness there. But these early signs are often the body’s way of saying the fit isn’t quite right anymore.

If these signs are left unaddressed, they can lead to real problems — like skin breakdown, muscle strain, or even injury from bad posture or poor alignment.

During a check-up, a trained prosthetist knows what to look for. They don’t just ask if you’re in pain. They observe how you stand, walk, and move. They feel the pressure points on the limb.

They listen to how the prosthetic sounds when in use — a click, a creak, a squeak — and they check how each part holds up under daily stress.

Sometimes, all that’s needed is a slight tweak in the alignment. Other times, it might mean adjusting the socket or changing the liner. These changes take little time, but they can make a huge difference in how the prosthetic feels and functions.

Regular check-ups give space for these small, proactive changes — before they become painful, expensive repairs.

Mental Health Effects of Poorly Fitting Prosthetics

It’s not just the body that suffers when a prosthetic fit goes wrong. The emotional toll can be just as serious. If a user starts to feel unstable or experiences pain with each step, they may slowly begin to avoid activities they once enjoyed. A short walk becomes stressful. Getting out of the house feels like a chore. Confidence fades.

This kind of emotional wear-down doesn’t always show up in words. It shows up in behavior. Less movement. More hesitation. Less joy.

The good news is, this is often reversible. When the fit is corrected — when the socket feels secure, the alignment feels smooth, and the prosthetic responds properly — people regain their ease. They stand taller.

They move more freely. And that emotional weight starts to lift.

That’s the hidden power of check-ups: they help restore not just function, but confidence.

Prosthetics are built to be strong. At Robobionics, our designs are tested for real-world durability, from joint strength to sweat resistance. But even the strongest materials wear down over time. Constant friction, pressure, and movement will eventually affect the structure — especially in areas that face daily impact.

Extending the Life of the Prosthetic Itself

Wear and Tear Happens — Even When You Can’t See It

Prosthetics are built to be strong. At Robobionics, our designs are tested for real-world durability, from joint strength to sweat resistance. But even the strongest materials wear down over time. Constant friction, pressure, and movement will eventually affect the structure — especially in areas that face daily impact.

Most users won’t see the wear right away. The prosthetic might look fine on the outside. But inside, screws may be loosening. Liners may be thinning. Connectors may begin to shift.

These micro-changes often happen long before a part actually breaks. And once a component does fail, it usually causes more damage elsewhere.

That’s why early detection is key. In regular check-ups, each part of the prosthetic is inspected closely. We check for cracks, misalignment, and early signs of strain. We test the tightness of joints and the function of grips or hinges.

We also clean and condition parts that collect dirt, sweat, or moisture — which can quietly eat away at materials if left unchecked.

Think of it like a health check for your device. A small tightening here, a quick swap of a part there — it all helps keep your prosthetic working like new.

How Regular Prosthetic Maintenance Saves You Money

Some people skip check-ups because they’re trying to save money. It makes sense — life is busy, and if things seem fine, why bother?

But skipping maintenance now can lead to much higher costs later. A worn-out liner might cause skin damage that requires medical treatment.

A loose socket could lead to falls or create damage that requires a full replacement. What could’ve been solved with a fifteen-minute adjustment now costs days, and possibly thousands, to fix.

Regular check-ups protect not just the prosthetic, but your wallet. They catch problems when they’re small and cheap to repair. They help the device last longer, stretch the value of every part, and prevent major issues from forming.

Over time, this means fewer replacements, fewer breakdowns, and more time enjoying life — not managing problems.

Life never stands still. People change jobs. They move to different cities. Their activity levels shift. Some take on more physical tasks, others settle into quieter routines. Health changes too — weight gain or loss, muscle tone, new medications, or chronic conditions can all affect how the body interacts with a prosthetic.

How Life Changes Impact Fit and Function

Your Body Keeps Evolving — So Should Your Prosthetic

Life never stands still. People change jobs. They move to different cities. Their activity levels shift. Some take on more physical tasks, others settle into quieter routines. Health changes too — weight gain or loss, muscle tone, new medications, or chronic conditions can all affect how the body interacts with a prosthetic.

What worked six months ago may not work today — not because something is wrong, but because you’ve changed. And your prosthetic needs to change with you.

We’ve met users who became more active after getting a prosthetic. They started walking more, climbing stairs, even returning to sports. Others shifted into more desk-based routines. In both cases, the socket and device alignment needed updates to match the new lifestyle. A check-up is what made that possible.

Without regular follow-ups, people often adjust themselves to fit the device, rather than the other way around. They change how they walk. They tilt their body. They favor one side. These quiet compensations add stress to muscles and joints — and they often lead to pain in the back, knees, or shoulders.

But it doesn’t have to be that way. With timely care, the prosthetic evolves with the person — not against them.

Growing Children and Changing Needs

For younger users, especially children and teens, the need for check-ups is even more important. Their bodies are still growing. Bones are lengthening. Muscles are stretching. What fits today might feel completely wrong just a few weeks later.

At Robobionics, we’ve worked with many young users who outgrow their sockets quickly. Regular check-ups help us monitor that growth and make timely changes — so the prosthetic stays supportive, not restrictive.

If growth changes go unchecked, the socket may start to pinch or cause pressure on new bony areas. That can lead to skin damage or even affect how the limb itself grows.

Check-ups aren’t just about the prosthetic. They’re about protecting the body — especially while it’s still developing.

Aging and Shifting Body Needs

As people age, muscle tone may decrease. Skin becomes thinner. Healing takes longer. Sometimes, the limb volume changes — not dramatically, but just enough to affect how snug the socket feels.

Elderly users might also experience balance changes or reduced energy, which means the prosthetic needs to offer even more support and comfort. What used to feel fine during long walks may suddenly feel tiring. Or the limb might begin to shrink slightly due to lower physical activity.

During regular check-ups, we often notice these subtle signs before the user does. A slight adjustment to the padding, a new liner, or even switching to a lighter component can bring back ease and stability — allowing older users to continue their routines without feeling held back.

This proactive approach also helps prevent falls and injuries, which are more dangerous as people get older.

Technology moves fast. At Robobionics, we’re constantly researching better materials, smarter sensors, more responsive controls, and lighter components. What was cutting-edge two years ago might now be standard. But users can only benefit from those improvements if they stay connected to their care team.

Staying Ahead of Technology: Upgrades and Improvements

Prosthetics Are Getting Smarter — Are You Keeping Up?

Technology moves fast. At Robobionics, we’re constantly researching better materials, smarter sensors, more responsive controls, and lighter components. What was cutting-edge two years ago might now be standard. But users can only benefit from those improvements if they stay connected to their care team.

Regular check-ups give you a chance to explore upgrades. Maybe a better liner has been developed that fits your activity level. Maybe there’s a new wrist module that improves grip strength. Maybe your socket can now be 3D printed for a closer fit in less time.

These aren’t just extras — they can make daily life easier, smoother, and even more enjoyable.

Check-ups open the door to those conversations. You can talk with your prosthetist about what’s new, what’s available, and what fits your current goals.

Small Additions, Big Impact

Sometimes, it’s not a full upgrade that makes the difference. It’s something small — a gel pad for more cushioning, a different type of socket liner, a slight curve in the foot plate. These might seem like small tweaks, but they can completely change how the prosthetic feels and performs.

One user we worked with struggled with socket pressure while walking uphill. A minor realignment during a check-up solved the issue.

Another had trouble wearing the device all day because of sweat build-up. We changed the liner material, and suddenly, the problem was gone.

These kinds of changes only happen when users stay in touch. When they come in regularly. When they feel safe saying, “Something feels a little off.”

That’s the beauty of consistent care — it allows for small, timely changes that bring major relief.

The Relationship That Makes It All Work

A prosthetic is not a one-time fit-and-forget device. It’s part of an ongoing relationship — between user and provider, between body and device. The better the communication, the better the experience.

Check-ups build trust. They allow the prosthetist to truly understand how the user lives, what challenges they face, and how their needs evolve.

Over time, this creates a rhythm of care. Adjustments become smoother. Upgrades become more relevant. And users feel more in control of their own recovery and growth.

This relationship is at the heart of everything we do. It’s not just about fixing issues. It’s about building a system where problems are less likely to happen at all.

Living with a prosthetic often means living with questions. Is this how it’s supposed to feel? Should it make that sound? Why does it feel different today than yesterday? These thoughts can create doubt, even if the device is working well enough.

Confidence and Comfort: The Psychological Side of Regular Check-Ups

A Check-Up Is Reassurance, Not Just Repair

Living with a prosthetic often means living with questions. Is this how it’s supposed to feel? Should it make that sound? Why does it feel different today than yesterday? These thoughts can create doubt, even if the device is working well enough.

Regular check-ups give people the space to ask these questions. They allow users to express what they’ve been feeling, without having to wait until something breaks.

Just having a professional confirm that everything is working as it should offers a sense of peace. It tells the user, you’re doing fine, and your device is doing fine too.

That reassurance matters. It eases the mind. It stops small concerns from becoming big worries. And it gives users a feeling of control — the confidence that they’re not just reacting to problems, but staying ahead of them.

Over time, this mindset builds emotional strength. A person who feels in control of their prosthetic care also feels more in control of their life.

Feeling Seen, Heard, and Understood

A prosthetic is deeply personal. It’s not just a piece of equipment — it’s something that touches your body, affects your movement, and is with you every day. That’s why care shouldn’t feel distant or mechanical.

Regular check-ups create connection. They allow users to form a relationship with their prosthetist. They feel heard when they say, “It feels different when I go uphill,” or “It presses here when I sit.” These might seem like small comments, but they reveal important insights that can guide adjustments and improve comfort.

When someone feels truly listened to, it builds trust — not just in the clinic, but in the device itself. That trust leads to more consistent use, better posture, and fewer hesitations in daily movement.

In our experience at Robobionics, this relationship is where long-term success begins. It turns passive users into active participants in their own care.

Reducing Isolation Through Consistent Support

Limb loss can be isolating. Even with support from family and friends, it’s common for users to feel like others don’t quite understand what they’re going through. The everyday challenges. The emotional swings. The physical fatigue.

Regular check-ups break that isolation. They provide consistent interaction with someone who not only understands the technical side of prosthetic care, but also the emotional side. Someone who knows what it’s like to feel off balance, to be sore after a long day, to wonder if a small pain is the start of something bigger.

This kind of ongoing support is hard to measure — but it’s easy to feel. When a person knows they have someone to turn to, someone who checks in regularly, they feel less alone. That emotional support often shows up in subtle but powerful ways: more willingness to stay active, more openness to trying new tasks, more energy in daily life.

And all of that starts with a routine visit that feels more like care and less like a chore.

Rebuilding Identity Through Care

Many people who use prosthetics are rebuilding their identity — physically, emotionally, socially. They’re learning how to move again, how to express themselves again, how to feel whole in a new way. It’s a journey that takes time.

Regular check-ups become part of that journey. Not as interruptions, but as milestones. Each visit becomes a point of reflection — what’s better since last time? What’s still tough? What’s the next goal?

This rhythm helps users feel like they’re progressing, not just maintaining. And when they leave the clinic feeling better than they did when they came in — even by a little — it reinforces that they are not just surviving with a prosthetic. They’re growing with it.

That emotional growth is often the most important part of long-term recovery. And it’s built, little by little, through care that is consistent, thoughtful, and human.

When someone uses a prosthetic, their family or caregiver often becomes part of the day-to-day process. They help with putting on the device, noticing changes in movement, managing appointments, and sometimes providing emotional encouragement. But caregivers don’t always get clear guidance. They may not be sure if something is normal, or if they should be worried.

Supporting the Support System: The Impact on Caregivers and Families

Caregivers Also Need Confidence

When someone uses a prosthetic, their family or caregiver often becomes part of the day-to-day process. They help with putting on the device, noticing changes in movement, managing appointments, and sometimes providing emotional encouragement.

But caregivers don’t always get clear guidance. They may not be sure if something is normal, or if they should be worried.

Regular check-ups provide structure not just for the user, but also for the caregiver. These visits give them a chance to speak up, ask questions, and get reassurance about what they’re seeing at home. They no longer have to guess or rely on trial and error.

This improves the caregiver’s own confidence. They know how to support more effectively. They feel less stress about what might go wrong. And that calmness, in turn, helps the prosthetic user feel safer and more at ease.

Care works best when everyone involved feels informed. Check-ups help make that happen.

Reducing the Emotional Load at Home

Without regular follow-up care, small problems with a prosthetic can quickly become bigger sources of tension. A user might grow frustrated because something feels off.

A caregiver might notice the change but not know what to do. This can lead to arguments, miscommunication, or emotional distance — not because of a lack of love, but because of stress.

Check-ups relieve that pressure. When issues are addressed early and openly, they don’t get the chance to disrupt home life. Both the user and caregiver feel like they’re working with a team, not against a problem on their own. This creates a more peaceful environment, where support is shared and solutions feel within reach.

It also allows families to focus more on the joys of daily life — routines, conversations, and connection — and less on managing discomfort or limitations.

Building a Sense of Shared Progress

Every time a user has a check-up and walks away feeling better, the caregiver benefits too. They see improvement. They see less strain in movements. They watch their loved one gain back freedom.

These changes are meaningful. They provide encouragement and motivation to continue supporting the journey.

In some cases, caregivers attend appointments with the user. At Robobionics, we welcome and encourage this. When caregivers understand how a device works — and how small changes in fit can affect comfort and balance — they can offer better help back at home.

They also become better advocates. If something starts to shift between visits, they’re more likely to catch it and raise it early.

Check-ups turn the recovery process into a shared experience — one where the user and their support system grow together.

Giving Everyone Peace of Mind

Perhaps the most valuable thing a regular check-up offers is peace of mind — not just for the user, but for those who care about them. Knowing that the prosthetic is working well, that issues are being monitored, and that professional support is available brings comfort.

This peace of mind goes a long way in improving emotional health, especially for families who have already been through the stress of surgery, rehab, or limb loss. It allows life to return to something more normal. Less fear. More trust.

When care is consistent, everyone rests easier.

Conclusion

A well-fitted prosthetic does more than restore movement — it restores confidence, comfort, and quality of life. But no device stays perfect forever. Bodies change. Life shifts. And even the strongest prosthetics need care.

Regular check-ups are not just about fixing problems. They’re about preventing them. They protect your body, extend the life of your device, and keep your mind at ease. They help you stay ahead of discomfort, avoid injury, and make sure your prosthetic continues to support your goals — whether that’s walking, working, or simply living freely.

At Robobionics, we believe that consistent, personalized care is what transforms good outcomes into great ones. A short visit every few months can save you from pain, stress, and costly repairs down the road.

Your prosthetic works hard for you. Let’s make sure it keeps working its best — today, and for years to come.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.