Need a disability certificate? Follow this guide to applying for a disability certificate in India and access government benefits and legal protections.

How to Apply for a Disability Certificate in India: Step-by-Step Guide

A disability certificate is an official document issued by the government that recognizes an individual’s disability and provides access to various benefits, including financial aid, job reservations, healthcare services, and educational support. In India, having this certificate is essential for persons with disabilities to claim their legal rights and avail themselves of government schemes.

Many people, however, struggle with the application process due to a lack of clear information and unnecessary delays. If you or a loved one needs a disability certificate, understanding the correct procedure can save time and effort. This guide will walk you through every step, ensuring that you know exactly what to do, where to go, and what documents to carry.

By the end of this article, you will have a clear roadmap to obtaining your disability certificate without unnecessary hassle.

The disability certificate is meant for individuals with specific disabilities recognized under the Rights of Persons with Disabilities (RPWD) Act, 2016.

Who Can Apply for a Disability Certificate?

The disability certificate is meant for individuals with specific disabilities recognized under the Rights of Persons with Disabilities (RPWD) Act, 2016.

The law defines 21 categories of disabilities, including physical, intellectual, sensory, and neurological conditions. Some of the common disabilities covered include blindness, hearing impairment, cerebral palsy, muscular dystrophy, autism, and multiple sclerosis.

To qualify for a disability certificate, the individual must have a minimum of 40% disability, as assessed by a certified medical authority. The percentage of disability is determined based on medical examinations, which are conducted as part of the certification process.

If you are unsure whether your condition qualifies, visiting a government hospital for an initial consultation with a specialist can help clarify your eligibility. Medical experts will assess the severity of your disability and guide you on the next steps.

The disability certificate is issued by government hospitals and medical boards across India. The exact office to visit depends on your location and the type of disability you have.

Where to Apply for a Disability Certificate?

The disability certificate is issued by government hospitals and medical boards across India. The exact office to visit depends on your location and the type of disability you have.

In most cases, applicants need to visit the Chief Medical Officer (CMO) office in district hospitals or designated government healthcare centers. Some medical colleges and AIIMS branches also provide disability certification services.

For neurological and intellectual disabilities such as autism or mental illness, applicants may need to visit a specialist medical board consisting of psychiatrists, neurologists, or pediatricians.

The process may differ slightly depending on the disability type, but all applicants must go through medical evaluation before receiving certification.

If you are applying in a major city, hospitals like AIIMS, Safdarjung Hospital, PGIMER, NIMHANS, and other central government hospitals are authorized to issue disability certificates. In smaller towns and rural areas, district government hospitals handle the certification process.

Applying for a disability certificate requires several important documents. Ensuring you have everything in order before starting the application process can save time and prevent delays.

Documents Required for a Disability Certificate

Applying for a disability certificate requires several important documents. Ensuring you have everything in order before starting the application process can save time and prevent delays.

The documents you need will primarily include medical reports, identification proof, and application forms.

Personal Identification and Proof of Address

A disability certificate is an official government document, so applicants must provide valid proof of identity. This includes an Aadhaar card, voter ID, passport, or any other government-issued identification.

These documents confirm the applicant’s name, date of birth, and address, ensuring that the certificate is issued correctly.

Proof of address is also necessary. Utility bills, ration cards, or domicile certificates can be used to establish residency. Since disability certificates are issued at the state or district level, residency proof ensures that the application is processed in the correct location.

For applicants who have recently moved to a different state, it is advisable to apply in their current place of residence to avoid complications.

Medical Records and Disability Diagnosis Reports

Medical verification is a crucial step in obtaining a disability certificate. Applicants must submit reports confirming their disability, which must be issued by recognized hospitals or specialists.

These reports should include details such as the diagnosis, severity, and extent of impairment. In cases of progressive conditions, the latest medical records should be provided to reflect the current status of the disability.

For physical disabilities, X-rays, MRI scans, and orthopedic assessments may be required. In cases of blindness, hearing loss, or neurological conditions, reports from ophthalmologists, audiologists, or neurologists will be needed.

Individuals with intellectual disabilities or autism spectrum disorders must provide psychological assessments or reports from pediatricians or psychiatrists. The government medical board will review these reports before conducting its evaluation.

Application Form and Passport-Sized Photographs

Most government hospitals and disability boards require applicants to fill out an official application form. This form asks for details about the applicant’s disability, medical history, and personal information.

It must be completed accurately and submitted along with other required documents. Some states allow online submission of applications, but in most cases, applicants will need to visit a hospital or government office in person.

A few recent passport-sized photographs are also required. These are used for the certificate itself and other official records. It is recommended to carry extra copies in case they are needed during the process.

Attestation and Verification of Documents

Once all documents are collected, they must be submitted to the designated medical board for verification. Some states require documents to be attested by a notary or government officer before submission.

This ensures that all records provided are authentic and meet legal requirements. If any documents are missing or unclear, officials may ask for additional paperwork, so applicants should double-check everything before submitting.

After verification, the medical board will schedule an evaluation to assess the disability. This step is crucial in determining the percentage of disability and whether the applicant qualifies for certification under government guidelines.

The outcome of this assessment will determine whether the certificate is approved.

Once the required documents have been submitted, the next step in the application process is the medical examination.

Medical Examination and Disability Assessment

Once the required documents have been submitted, the next step in the application process is the medical examination.

This assessment is conducted by a government-appointed medical board, which evaluates the severity of the disability and determines the percentage of impairment.

The examination is crucial because only individuals with a disability of 40% or more are eligible for a disability certificate under the Rights of Persons with Disabilities (RPWD) Act, 2016.

How the Medical Examination is Conducted

The medical examination takes place at a designated government hospital or medical college. The exact process varies depending on the type of disability.

Applicants will be required to visit a specialist based on their condition. For example, individuals with orthopedic disabilities may need to see an orthopedic surgeon, while those with visual impairments will be assessed by an ophthalmologist.

During the examination, the medical board reviews the applicant’s medical history, existing reports, and test results. They may conduct additional tests to confirm the extent of the disability.

In some cases, multiple specialists from different fields, such as neurologists, psychiatrists, or physiotherapists, may be involved in the evaluation. The goal is to ensure that the disability assessment is accurate and aligns with government-defined criteria.

For conditions that are progressive, such as muscular dystrophy or multiple sclerosis, the medical board may request follow-up evaluations over time to track changes in the severity of the disability.

In such cases, the certificate issued may have an expiry date, requiring the individual to undergo a reassessment after a few years.

Understanding the Disability Percentage Calculation

The percentage of disability is calculated based on guidelines issued by the government. These guidelines use specific medical criteria to determine how much the disability affects an individual’s daily life and overall functionality.

Different conditions have different methods of calculation.

For physical disabilities, factors such as loss of movement, strength, or coordination are considered. In cases of blindness, the degree of vision loss is assessed, while for hearing impairments, the percentage of hearing loss in both ears is measured.

Intellectual and neurological disabilities are evaluated based on cognitive function, behavioral patterns, and developmental assessments.

Once the medical board finalizes the disability percentage, it is recorded in the applicant’s file. If the individual’s disability is 40% or more, they qualify for a disability certificate and the associated government benefits.

If the percentage falls below 40%, the application may be rejected. In such cases, the applicant can request a review or seek re-evaluation if their condition worsens over time.

Issuance of the Disability Certificate

If the medical examination confirms eligibility, the applicant is approved for a disability certificate. The certificate is either issued on the same day or within a few weeks, depending on the hospital’s processing time.

In some states, the certificate is provided in a physical format, while in others, a digital version is generated and linked to the applicant’s Aadhaar number.

The disability certificate contains important details, including the applicant’s name, type of disability, percentage of impairment, date of issue, and the signature of the authorized medical officer.

It serves as official proof of disability and is required for accessing government benefits, job reservations, travel concessions, and financial assistance.

Once a person has received their disability certificate, they are also eligible to apply for the Unique Disability Identity (UDID) Card, which was introduced by the Government of India to create a centralized database of persons with disabilities.

Applying for the Unique Disability Identity (UDID) Card

Once a person has received their disability certificate, they are also eligible to apply for the Unique Disability Identity (UDID) Card, which was introduced by the Government of India to create a centralized database of persons with disabilities.

This card acts as a single document for availing various benefits, eliminating the need to carry multiple papers for different schemes and services.

The UDID card is linked to an individual’s Aadhaar number and can be used across states, making it especially useful for those who travel or relocate frequently.

Why the UDID Card is Important

The UDID card simplifies the process of accessing government schemes and benefits. With this card, individuals do not need to apply separately for disability pensions, employment reservations, or travel concessions every time they need assistance.

The card also helps authorities maintain a national registry, which aids in policy-making and ensures that welfare programs reach those who need them.

Unlike traditional disability certificates, which might need renewal in certain cases, the UDID card is designed to be a lifetime document for those with permanent disabilities.

However, for individuals with progressive conditions like muscular dystrophy or multiple sclerosis, periodic reassessments may still be required.

How to Apply for a UDID Card

The application process for the UDID card is straightforward and can be completed online through the Swavlamban portal (http://www.swavlambancard.gov.in). Individuals who have already received their disability certificate can register on this portal and apply for the card by submitting their details.

To complete the application, individuals need to provide basic personal information, including their disability certificate number, Aadhaar number, contact details, and a recent photograph.

Once submitted, the application is verified by the issuing authority, and the UDID card is either sent via post or made available for download on the portal.

For those who have not yet received a disability certificate, the same portal allows them to apply for both the disability certificate and the UDID card simultaneously. This integration helps streamline the process and reduces paperwork for applicants.

Challenges and Solutions in the UDID Card Application Process

While the UDID system is a step forward in simplifying documentation for persons with disabilities, some applicants have reported delays in processing times.

These delays often occur due to technical issues on the portal, slow verification processes at local hospitals, or lack of awareness about the digital system.

To address these issues, individuals facing difficulties can seek assistance from district disability welfare offices, government hospitals, or NGOs working in the disability sector.

Many advocacy groups provide guidance on how to navigate the application process and ensure that applicants receive their cards without unnecessary delays.

Ensuring that every eligible person obtains their UDID card will help make disability-related services more accessible and reduce bureaucratic challenges.

The government is continuously working on improving the system, and increased awareness about the UDID program will encourage more persons with disabilities to apply and benefit from its advantages.

A disability certificate is more than just an official document—it is a key that unlocks various rights, benefits, and opportunities for persons with disabilities in India.

Benefits of Having a Disability Certificate in India

A disability certificate is more than just an official document—it is a key that unlocks various rights, benefits, and opportunities for persons with disabilities in India.

From financial support to employment reservations, education benefits, and travel concessions, having this certificate ensures that individuals with disabilities receive the assistance they need to lead independent and fulfilling lives.

Understanding these benefits can help applicants make full use of the resources available to them.

Financial Assistance and Social Security

One of the most important benefits of having a disability certificate is access to financial support programs. The Government of India, along with various state governments, provides disability pensions to individuals who are unable to work due to their condition.

Schemes such as the Indira Gandhi National Disability Pension Scheme (IGNDPS) offer monthly financial assistance to help cover basic expenses. Additionally, many states run their own pension schemes with varying benefit amounts, depending on the severity of the disability.

Apart from pensions, persons with disabilities are eligible for income tax exemptions under the Income Tax Act, Section 80U. This allows individuals to reduce their taxable income, lowering their overall tax burden.

Parents or guardians of persons with disabilities can also claim tax deductions under Section 80DD for expenses related to medical care, special education, or rehabilitation.

For those who wish to start a business or pursue self-employment, government-backed loans and grants are available.

Organizations such as the National Handicapped Finance and Development Corporation (NHFDC) provide low-interest loans to persons with disabilities for setting up businesses, purchasing assistive devices, or acquiring vocational training.

These financial support systems aim to promote economic independence and self-sufficiency.

Reservations in Education and Employment

Persons with disabilities in India have the right to reserved seats in educational institutions and government jobs.

The Rights of Persons with Disabilities (RPWD) Act, 2016, mandates that educational institutions, including schools, colleges, and universities, must provide inclusive education and reserve 5% of seats for students with disabilities.

These institutions are also required to offer necessary accommodations, such as assistive technology, special educators, and modified curriculum plans.

In the employment sector, government jobs have a 4% reservation for persons with disabilities. This applies to positions across different departments and includes opportunities in public sector undertakings (PSUs).

Private companies are also encouraged to adopt inclusive hiring practices, and some even offer special recruitment drives for persons with disabilities.

For those looking to enhance their skills, various government-funded vocational training programs provide specialized courses tailored to the needs of persons with disabilities.

These programs help individuals acquire technical skills, improving their employability and career prospects.

Travel Concessions and Accessibility Benefits

Traveling can be a major challenge for persons with disabilities, but the Indian government offers several concessions to make mobility easier.

Individuals with disability certificates can avail of discounts on train and bus fares, with the Indian Railways offering up to 75% concession on ticket prices for persons with disabilities and their caregivers.

Many state transport departments also provide free or heavily discounted bus travel.

Air travel concessions are available as well, with domestic airlines offering ticket discounts for passengers with disabilities. Some airports provide free wheelchair assistance, priority boarding, and accessible check-in counters, ensuring a smoother travel experience.

Public infrastructure is gradually becoming more accessible, with new railway stations, metro systems, and government buildings incorporating ramps, elevators, and wheelchair-friendly pathways.

While accessibility challenges still exist, having a disability certificate helps individuals demand these facilities when they are not provided.

Healthcare and Rehabilitation Services

Medical care is a crucial aspect of support for persons with disabilities, and having a disability certificate makes it easier to access free or subsidized healthcare services.

Government hospitals provide free treatment for disability-related conditions, including surgeries, therapies, and rehabilitation services.

The Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances (ADIP) Scheme helps individuals obtain assistive devices such as wheelchairs, hearing aids, and prosthetic limbs at reduced costs.

Rehabilitation programs, including physiotherapy, occupational therapy, and speech therapy, are also available through government-run centers and NGOs.

These programs help individuals regain independence and improve their quality of life. Many states have also introduced mobile medical units that provide doorstep healthcare services to persons with disabilities, particularly in rural areas.

Legal Rights and Protection Against Discrimination

A disability certificate not only provides access to benefits but also serves as a legal document that protects individuals against discrimination.

Under the RPWD Act, 2016, persons with disabilities have the right to equal treatment in education, employment, and public spaces.

If an individual faces discrimination due to their disability, they can file a complaint with the State Commissioner for Persons with Disabilities or take legal action against the offender.

The law also mandates that public and private institutions must provide reasonable accommodations for persons with disabilities.

This includes modifications in workplaces, schools, and public transport to ensure accessibility. If an organization fails to comply, individuals have the right to report them and seek corrective action.

Having a disability certificate strengthens an individual’s ability to demand their rights and seek legal remedies when necessary. It ensures that persons with disabilities are not excluded from opportunities due to physical or societal barriers.

Ensuring Equal Opportunities and Inclusion

The benefits provided through a disability certificate go beyond financial assistance and reservations—they are designed to create an inclusive society where persons with disabilities have the same opportunities as everyone else.

Whether it is through education, employment, healthcare, or travel concessions, the goal is to ensure that individuals can lead independent, dignified lives without unnecessary restrictions.

However, many people remain unaware of the advantages they are entitled to. Spreading awareness about the disability certification process and its benefits is crucial in ensuring that more individuals come forward to claim their rights.

Government agencies, NGOs, and advocacy groups play a significant role in educating the public and assisting individuals in navigating the application process.

While progress has been made in recent years, there is still much to be done to ensure that every person with a disability in India has access to the rights and resources they deserve.

Obtaining a disability certificate is the first step in this journey, opening doors to opportunities that can significantly improve one’s quality of life.

Conclusion

Obtaining a disability certificate in India is essential for accessing government benefits, healthcare services, education, and employment opportunities. While the process involves medical examinations and documentation, understanding the steps can make it smoother and more efficient. With the introduction of the Unique Disability Identity (UDID) Card, individuals can now consolidate their benefits under a single identification system, making it easier to access essential services without repeated paperwork.

Despite the legal framework, many applicants face delays due to bureaucratic inefficiencies and lack of awareness. Seeking assistance from district disability welfare offices, NGOs, and online portals can help navigate these challenges. As awareness grows and technology improves, the process of obtaining a disability certificate and UDID card is expected to become more streamlined.

For persons with disabilities, these documents serve as more than just identification—they provide access to rights, dignity, and independence. If you or a loved one needs a disability certificate, taking the right steps early can ensure you receive the benefits and support you deserve.

If you are looking for high-quality prosthetics or rehabilitation solutions, Robobionics is here to help. Contact us today to explore our advanced assistive technology designed for better mobility and independence!

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.