Learn how to apply for disability pension and prosthetic benefits in India. Get step-by-step guidance to secure financial support for mobility aids!

How to Apply for Disability Pension and Prosthetic Benefits in India

Living with a disability can bring many challenges, including financial difficulties and the need for medical support. In India, the government provides disability pensions and prosthetic benefits to help individuals lead more independent and dignified lives. These programs aim to ease the financial burden of daily living expenses and assistive devices, including prosthetic limbs, for those who need them.

However, many people are unaware of how to apply for these benefits or struggle with the complex application process. Understanding who qualifies, what documents are required, and where to apply is crucial for securing financial assistance and access to high-quality prosthetics.

The Indian government offers financial aid and medical assistance to individuals with disabilities to improve their quality of life.

Understanding Disability Pension and Prosthetic Benefits in India

The Indian government offers financial aid and medical assistance to individuals with disabilities to improve their quality of life.

Disability pensions provide monthly financial support, while prosthetic benefits ensure access to affordable or free assistive devices like artificial limbs, mobility aids, and rehabilitation services.

These benefits are available through both central and state government schemes, and eligibility depends on disability percentage, income level, and employment status.

Who is Eligible for Disability Pension?

The disability pension is primarily meant for individuals who have permanent disabilities that impact their ability to work or earn a stable income. Eligibility criteria vary slightly by state, but the common requirements include:

  • The applicant must have at least 40% disability, certified by a government hospital or medical board.
  • The person must be below the poverty line (BPL) or have a low-income household, depending on the state’s income criteria.
  • The individual should not be receiving any other government pension.

The disability pension is typically provided through the Indira Gandhi National Disability Pension Scheme (IGNDPS), which is part of the National Social Assistance Programme (NSAP).

Under this scheme, eligible individuals receive a monthly pension amount, which varies by state and disability severity. Many states also provide additional financial assistance on top of the central government pension.

Who Can Apply for Prosthetic Benefits?

People who have lost a limb due to accidents, congenital conditions, or medical amputations can apply for government-funded prosthetic benefits.

These benefits are often provided through rehabilitation programs and public health initiatives in collaboration with organizations like ALIMCO (Artificial Limbs Manufacturing Corporation of India) and state disability welfare departments.

Applicants must meet certain conditions to qualify for free or subsidized prosthetic devices. Generally, the requirements include:

  • A disability certificate proving limb loss or impairment, issued by a government hospital.
  • Proof of financial need, especially for those seeking free prosthetic limbs.
  • Registration with the state’s disability welfare department or municipal health office.

For individuals who do not qualify for free prosthetic limbs, low-cost options and subsidized financing plans are available through government hospitals, NGOs, and prosthetic manufacturers like Robobionics.

Understanding the application process for disability pension and prosthetic benefits can make it easier to receive the support you need.

Step-by-Step Process for Applying for Disability Pension and Prosthetic Benefits

Understanding the application process for disability pension and prosthetic benefits can make it easier to receive the support you need.

While the exact steps may vary by state, the overall process remains similar across India. Below is a detailed guide on how to apply for both disability pension and prosthetic benefits, ensuring that eligible individuals receive timely financial aid and assistive devices.

Step 1: Obtain a Disability Certificate

The first and most crucial step is obtaining a disability certificate, which serves as proof of disability and is required for both pension and prosthetic benefits. This certificate is issued by a government hospital or a certified medical board based on the percentage of disability.

To get a disability certificate, you need to visit the nearest district hospital or medical college with your medical records. A medical board, consisting of government-appointed doctors, will evaluate your condition and determine the level of disability.

If the disability is 40% or more, you will receive a Unique Disability ID (UDID) card, which is now mandatory for availing government benefits. The UDID card can be applied for online through the Sugamya Bharat portal (www.swavlambancard.gov.in).

Step 2: Apply for Disability Pension

Once you have your disability certificate, the next step is applying for the Indira Gandhi National Disability Pension Scheme (IGNDPS) or any state-specific disability pension program.

The application can be submitted online through the National Social Assistance Programme (NSAP) website (https://nsap.nic.in) or at the local Municipal Office, Panchayat Office, or Social Welfare Department.

You will need the following documents:

  • Disability certificate or UDID card
  • Aadhaar card and proof of residence
  • Bank account details for direct benefit transfer
  • Income certificate (if applicable)
  • Recent passport-size photographs

After submission, authorities will verify the documents and process the application. If approved, the monthly pension amount will be credited directly to the applicant’s bank account. Some states also conduct physical verification before approving pension disbursement.

Step 3: Apply for Prosthetic Benefits

For individuals in need of free or subsidized prosthetic limbs, the application process is separate from the pension scheme. The government provides assistive devices through ALIMCO, district disability centers, and rehabilitation hospitals.

To apply for prosthetic benefits, visit the nearest District Disability Rehabilitation Centre (DDRC) or an empaneled government hospital. Many state governments also organize prosthetic limb distribution camps, where eligible individuals can receive free devices.

The required documents include:

  • Disability certificate confirming limb loss or impairment
  • Income proof (if applying for free prosthetics)
  • Medical prescription from a government doctor recommending a prosthetic limb
  • Proof of residence and Aadhaar card

Once your application is reviewed and approved, you will either be fitted for a prosthetic limb at a government facility or referred to an authorized provider.

In some cases, government programs cover basic mechanical prosthetics, while individuals seeking bionic or advanced prosthetics may have to explore subsidized pricing options or financing plans.

At Robobionics, we assist individuals in navigating the application process for prosthetic benefits, ensuring they receive the right prosthetic at the most affordable cost.

Our team provides personalized fittings, rehabilitation support, and financial guidance to make prosthetic solutions accessible for all.

While the government has made efforts to provide financial aid and assistive devices to individuals with disabilities, many people face challenges when applying for these benefits.

Common Challenges in Applying for Disability Pension and Prosthetic Benefits and How to Overcome Them

While the government has made efforts to provide financial aid and assistive devices to individuals with disabilities, many people face challenges when applying for these benefits.

Delays, bureaucratic hurdles, lack of awareness, and difficulty in gathering required documents can make the process frustrating. However, knowing how to navigate these issues can increase the chances of a successful application and ensure timely access to benefits.

Delays in Obtaining a Disability Certificate

One of the biggest challenges people face is the long waiting time to get a disability certificate. Many government hospitals have limited medical board sittings, meaning applicants must wait weeks or even months for an evaluation.

Additionally, incomplete paperwork or missing documents can result in repeated hospital visits, further delaying the process.

To avoid unnecessary delays, it is important to book an appointment in advance at the designated hospital or medical center.

Before visiting, applicants should ensure they have all necessary medical reports, identification proof, and recent prescriptions to speed up the evaluation.

If a hospital has a long waiting period, checking with other authorized hospitals or medical boards in neighboring districts may provide a faster alternative.

Lack of Awareness About the Application Process

Many people are unaware of the exact steps required to apply for disability pension and prosthetic benefits. This often leads to missed opportunities, as individuals may assume they do not qualify for assistance when, in reality, they do.

To overcome this, it is crucial to seek guidance from local disability welfare offices, NGOs, or rehabilitation centers that provide application assistance.

Several organizations, including ALIMCO and state disability welfare boards, conduct awareness programs and workshops to educate individuals on how to apply for these benefits.

The National Social Assistance Programme (NSAP) website (https://nsap.nic.in) also provides information on disability pension schemes, making it easier to understand eligibility criteria and application procedures.

Difficulties in Submitting the Application Online

While digital services have improved accessibility, many individuals—especially those in rural areas—struggle with online application submission. Poor internet access, lack of familiarity with online portals, and language barriers often make it difficult to complete the process.

Applicants facing these issues can visit Common Service Centres (CSCs), government disability welfare offices, or NGOs that offer assistance with online applications.

Many district offices have dedicated help desks where staff members guide individuals through the submission process. If applying for a prosthetic limb, seeking assistance from recognized prosthetic providers like Robobionics can also help navigate the process efficiently.

Rejection of Applications Due to Documentation Issues

Another common challenge is application rejection due to missing or incorrect documents. Many applicants submit incomplete forms, outdated medical certificates, or incorrect income proof, leading to rejection or delays.

To avoid this, applicants should double-check the required documents before submission. Visiting the local municipal office or social welfare department to verify the list of required documents can prevent errors.

Keeping multiple copies of all records, including Aadhaar, disability certificates, income proof, and bank account details, ensures a smoother verification process.

At Robobionics, we assist individuals in overcoming these challenges by providing guidance on documentation, connecting them with the right government agencies, and ensuring they receive timely prosthetic solutions.

Our team helps applicants understand the full process, making it easier to access financial and assistive benefits without unnecessary stress.

Apart from government pension schemes and prosthetic benefits, several non-governmental organizations (NGOs), charitable foundations, and corporate social responsibility (CSR) initiatives work to support individuals with disabilities in India.

Additional Support Programs and NGOs That Help Individuals with Disabilities

Apart from government pension schemes and prosthetic benefits, several non-governmental organizations (NGOs), charitable foundations, and corporate social responsibility (CSR) initiatives work to support individuals with disabilities in India.

These organizations provide financial aid, free prosthetic limbs, rehabilitation services, skill development, and employment opportunities, helping people with disabilities lead more independent lives.

Bhagwan Mahaveer Viklang Sahayata Samiti (BMVSS) – Jaipur Foot

BMVSS is one of the largest organizations in the world providing free prosthetic limbs, calipers, and mobility aids to individuals in need.

Their flagship product, Jaipur Foot, is a low-cost yet highly functional prosthetic limb that allows users to walk comfortably on different terrains.

BMVSS conducts free prosthetic limb distribution camps across India, ensuring that even those in rural areas have access to mobility solutions. Individuals who need a basic yet effective prosthetic leg can approach BMVSS for assistance.

Artificial Limbs Manufacturing Corporation of India (ALIMCO)

ALIMCO is a government-owned enterprise that manufactures and distributes affordable prosthetic limbs, hearing aids, wheelchairs, and orthopedic devices for individuals with disabilities.

The organization collaborates with state governments, NGOs, and hospitals to supply prosthetics at low or no cost under various welfare schemes.

ALIMCO regularly holds prosthetic distribution camps, where eligible individuals can get fitted with a prosthetic limb free of charge.

The Narayan Seva Sansthan

Narayan Seva Sansthan is a non-profit organization that provides medical assistance, rehabilitation, and free prosthetic limbs to underprivileged individuals with disabilities.

Their hospitals and rehabilitation centers offer free corrective surgeries, physiotherapy, and mobility training, ensuring that recipients not only receive prosthetics but also learn how to use them effectively.

The organization also focuses on skill development and vocational training to help individuals become financially independent.

Rotary and Lions Clubs

International service organizations like Rotary International and Lions Clubs frequently organize healthcare camps, disability assistance programs, and prosthetic limb distribution drives.

These organizations partner with prosthetic manufacturers, hospitals, and rehabilitation centers to provide financial aid and free assistive devices to individuals in need.

People looking for local support in smaller cities and towns can contact their nearest Rotary or Lions Club chapter for information on upcoming initiatives.

Crowdfunding and Social Impact Initiatives

For those who do not qualify for government schemes or NGO assistance, crowdfunding can be an effective way to raise funds for prosthetic limbs and rehabilitation costs.

Online platforms like Ketto, Milaap, and ImpactGuru allow individuals to share their stories, connect with donors, and raise financial support for prosthetic treatments.

Many people who require high-end bionic limbs, microprocessor-controlled knees, or advanced rehabilitation therapies have successfully raised funds through these platforms.

At Robobionics, we collaborate with NGOs, disability organizations, and crowdfunding platforms to ensure that individuals who need high-quality prosthetic solutions receive the support they deserve.

We actively guide individuals in finding the best funding sources for their specific needs, making mobility solutions more accessible to all.

Receiving a prosthetic limb is only the first step toward regaining mobility and independence. The real challenge begins after fitting, as individuals must learn how to use their new limb effectively.

The Role of Rehabilitation in Maximizing Prosthetic Benefits

Receiving a prosthetic limb is only the first step toward regaining mobility and independence. The real challenge begins after fitting, as individuals must learn how to use their new limb effectively.

Rehabilitation plays a crucial role in this process, ensuring that prosthetic users gain strength, balance, coordination, and confidence in their movements. Without proper training, even the most advanced prosthetic limb may feel uncomfortable or difficult to use.

The Importance of Early Rehabilitation

For individuals who have recently undergone an amputation or limb loss, early rehabilitation is essential to prevent complications such as muscle atrophy, joint stiffness, and poor posture.

Many people assume they can immediately resume normal activities with a prosthetic, but adapting to an artificial limb requires guided training and continuous practice. The sooner rehabilitation begins, the smoother the transition to a prosthetic limb.

Government hospitals, private rehabilitation centers, and NGOs focused on disability welfare provide physical therapy sessions designed specifically for prosthetic users.

These sessions focus on gait training, muscle strengthening, and postural correction, ensuring that individuals learn how to walk, stand, and move without discomfort.

For upper limb prosthetic users, rehabilitation includes dexterity exercises, grip training, and functional movement practice to help them regain control of daily activities like eating, writing, and lifting objects.

Challenges in Accessing Rehabilitation Services

Despite the importance of rehabilitation, many prosthetic users in India face challenges in accessing proper training. Public hospitals often have limited physiotherapy resources, leading to long waiting times and insufficient personalized care.

In rural areas, specialized rehabilitation services are scarce, forcing individuals to travel long distances to urban centers for treatment.

Many people, especially those from low-income backgrounds, struggle to afford private rehabilitation sessions, leaving them without the necessary support to adapt to their prosthetic.

Another significant challenge is awareness. Many prosthetic users do not realize the importance of structured rehabilitation and attempt to use their new limb without professional guidance.

This can lead to incorrect posture, muscle strain, and difficulty performing movements, increasing the risk of injuries.

Lack of proper training also results in frustration and underuse of prosthetics, as some individuals give up on using their artificial limb due to discomfort or limited mobility.

The Future of Prosthetic Rehabilitation in India

To address these challenges, innovative rehabilitation methods such as home-based therapy programs, tele-rehabilitation, and gamified prosthetic training are gaining popularity.

Home-based rehabilitation allows individuals to practice movement exercises in a comfortable and familiar environment, reducing the need for frequent hospital visits.

Tele-rehabilitation connects patients with physiotherapists and prosthetic specialists via online consultations, ensuring that even those in remote areas receive expert guidance.

At Robobionics, we recognize that rehabilitation is just as important as the prosthetic limb itself. Our approach includes gamified home-based training programs, where users can practice movements in an engaging and interactive way.

This method helps individuals adapt faster to their prosthetic limb, improving confidence, mobility, and overall quality of life.

For many individuals in India, the cost of a prosthetic limb is a major hurdle that prevents them from regaining mobility and independence.

The Impact of Financial Barriers on Access to Prosthetic Benefits

For many individuals in India, the cost of a prosthetic limb is a major hurdle that prevents them from regaining mobility and independence.

While the government offers disability pensions and prosthetic benefits, financial barriers still exist at multiple levels—from the high upfront cost of advanced prosthetics to hidden expenses related to maintenance, rehabilitation, and travel for medical services.

Many people, especially those from low-income backgrounds, struggle to afford even the most basic prosthetic solutions.

The High Cost of Advanced Prosthetic Technology

The price of a prosthetic limb varies significantly based on the type of limb, materials used, and level of technology. A simple mechanical prosthetic, which provides only basic mobility, may be relatively affordable.

However, bionic limbs, myoelectric arms, and microprocessor-controlled knees can cost several lakhs, making them inaccessible to the average Indian household.

For individuals who require more functional and high-performance prosthetics—such as those who engage in physically demanding work or sports—choosing an advanced limb becomes essential.

However, limited financial assistance options for high-tech prosthetics force many people to settle for lower-quality solutions, which may not fully meet their mobility needs.

Even those who manage to secure a prosthetic through government schemes or NGO assistance may later struggle with ongoing maintenance costs, repairs, and eventual replacements.

Hidden Costs Beyond the Prosthetic Itself

The financial burden of prosthetic use goes beyond the one-time cost of purchasing the device. Many individuals underestimate the hidden expenses associated with prosthetic limb maintenance, including regular fittings, socket adjustments, and repairs.

Over time, the wear and tear of a prosthetic limb can lead to discomfort or reduced functionality, requiring professional servicing or part replacements.

For children and young adults, frequent prosthetic upgrades are necessary as their bodies grow and change.

A prosthetic limb that fits perfectly today may become uncomfortable or restrictive within a year, leading to the need for multiple refittings or new prosthetics over time.

Many families do not financially plan for these future expenses, leading to gaps in prosthetic use when they cannot afford replacements.

Travel expenses add another layer of financial strain. Many prosthetic users live in rural areas where access to specialized prosthetic services and rehabilitation centers is limited.

This means they must frequently travel to urban centers for fittings, repairs, and follow-up medical consultations, adding transportation and accommodation costs to their overall expenses.

The Role of Financial Assistance and Alternative Funding Solutions

Addressing these financial challenges requires a multi-faceted approach, combining government funding, private financing options, NGO support, and alternative fundraising strategies.

While government programs cover basic prosthetic limbs, more comprehensive financial assistance is needed to make advanced prosthetics accessible to a wider population.

Some organizations have started offering installment payment plans and zero-cost EMI options to help users afford high-quality prosthetics.

Crowdfunding has also emerged as a popular way to raise funds for expensive medical treatments, allowing individuals to reach out to friends, family, and the broader community for financial support.

At Robobionics, we work closely with financial institutions, NGOs, and government programs to ensure that individuals receive the best prosthetic solutions without financial stress.

We help prosthetic users explore loan and EMI options, apply for subsidies, and connect with funding programs, making high-quality mobility solutions more affordable and accessible.

Conclusion

Applying for disability pension and prosthetic benefits in India can be a complex process, but with the right guidance, financial support, and rehabilitation, individuals can regain mobility and independence. While government schemes, NGOs, and financial aid programs exist, awareness and accessibility remain major challenges. Many eligible individuals miss out on benefits due to lack of information, bureaucratic delays, or financial barriers, making it essential to navigate the system strategically.

Beyond the cost of a prosthetic, users must plan for rehabilitation, maintenance, and long-term expenses to ensure a comfortable and functional experience. With growing awareness and innovative financing solutions such as EMI plans, crowdfunding, and NGO support, access to high-quality prosthetic limbs is becoming more achievable.

At Robobionics, we are committed to helping individuals find the right prosthetic solutions while guiding them through the funding and application process. Whether through government benefits, private financing, or alternative funding, we believe that cost should never be a barrier to mobility.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.