A step-by-step guide to applying for government job reservations in India under disability quotas, eligibility criteria, and required documents.

How to Apply for Government Job Reservations for People with Disabilities

Government jobs in India offer stability, security, and opportunities for career growth. For people with disabilities, these jobs can be a gateway to financial independence and professional success. To ensure equal opportunities, the Indian government provides job reservations for persons with disabilities (PwDs) under the Rights of Persons with Disabilities Act, 2016. This reservation policy ensures that a percentage of government job vacancies are reserved for disabled candidates, making the hiring process more inclusive.

However, many eligible candidates are unaware of how to apply for these reserved positions or struggle with the application process. From understanding eligibility criteria to submitting the necessary documents, each step requires careful attention. Knowing how to navigate this process can significantly improve a candidate’s chances of securing a government job.

Before applying for a government job under the reservation quota for people with disabilities (PwDs), it is important to understand who qualifies.

Understanding Eligibility for Government Job Reservations

Before applying for a government job under the reservation quota for people with disabilities (PwDs), it is important to understand who qualifies.

The Rights of Persons with Disabilities Act, 2016, provides clear guidelines on eligibility, ensuring that only those with certified disabilities can benefit from job reservations.

The Act recognizes 21 types of disabilities, including but not limited to blindness, low vision, hearing impairment, locomotor disability, intellectual disability, and autism spectrum disorder.

Candidates must have a minimum of 40% disability to qualify for reservation benefits. This percentage is determined by a medical authority and documented in a disability certificate, which serves as official proof of eligibility.

The Indian government reserves 4% of total vacancies in government jobs for persons with disabilities. These reserved seats are further divided among different disability categories to ensure fair representation.

Some positions may have specific job requirements, but the government ensures that reasonable accommodations are made to enable PwDs to perform their duties effectively.

Obtaining a Disability Certificate

A disability certificate is the most important document required to apply for a government job under the PwD category.

This certificate is issued by a recognized medical authority and confirms the type and extent of disability. Without it, candidates cannot claim reservation benefits during the recruitment process.

To obtain a disability certificate, candidates must visit a government hospital or a designated disability assessment center. The medical board evaluates the candidate’s condition based on physical examination and medical reports.

If the disability meets the required criteria, the board issues a certificate stating the percentage of impairment.

The certificate can be obtained in either physical or digital format. The government has introduced the UDID (Unique Disability Identity) Card, which acts as a universal disability certificate and simplifies the process of applying for reservations.

The UDID portal allows candidates to apply online and track the status of their disability certificate.

Checking Job Notifications for Reserved Vacancies

Once a candidate has a valid disability certificate, the next step is finding government job openings that offer reservations for PwDs.

Various government departments, ministries, and public sector organizations regularly release job notifications with specific mention of reserved vacancies.

Job advertisements are published on official government websites, employment portals, newspapers, and employment exchanges. Some of the key websites to check for government job opportunities include:

  • UPSC (Union Public Service Commission) for civil services and administrative posts
  • SSC (Staff Selection Commission) for non-gazetted central government jobs
  • State Public Service Commissions for state-level government jobs
  • IBPS (Institute of Banking Personnel Selection) for banking jobs
  • Railway Recruitment Board (RRB) for railway sector jobs
  • Public Sector Undertakings (PSUs) for jobs in government-owned corporations

Each job notification clearly states whether reservations are available for people with disabilities and specifies the types of disabilities eligible for the position.

Reading the detailed job advertisement carefully ensures that candidates apply only for roles where they meet both the general and specific eligibility criteria.

Once a candidate has confirmed their eligibility and found a suitable job opening, the next step is the application process.

How to Apply for a Government Job Under the PwD Reservation

Once a candidate has confirmed their eligibility and found a suitable job opening, the next step is the application process.

Government job applications for persons with disabilities follow the same general procedure as other candidates, with some additional steps to ensure that reservation benefits are applied correctly.

Filling Out the Application Form

Most government job applications are now available online, making it easier for candidates to apply from anywhere.

Candidates must visit the official recruitment website of the concerned department, such as UPSC, SSC, RRB, or state government portals, and complete the online registration.

During the application process, candidates must select the PwD category and specify the type and percentage of disability. It is essential to enter the details exactly as mentioned in the disability certificate, as any discrepancy may lead to rejection.

Some applications also require candidates to upload a scanned copy of their disability certificate along with other necessary documents.

In cases where an offline application is required, candidates must download the form, fill it out carefully, attach the required documents, and submit it to the designated office before the deadline.

Late applications or incomplete forms are not accepted, so it is crucial to double-check all details before submission.

Documents Required for the Application

To complete the application successfully, candidates must submit supporting documents that verify their eligibility. The most commonly required documents include:

  • Disability Certificate (issued by a recognized medical authority or UDID card)
  • Educational Qualification Certificates (such as mark sheets, degree certificates)
  • Identity Proof (Aadhaar Card, PAN Card, or Passport)
  • Caste Certificate (if applicable, for candidates applying under SC/ST/OBC categories)
  • Domicile Certificate (for state government jobs that require proof of residency)
  • Passport-sized Photographs (as per the required format)

Uploading or submitting clear and correctly formatted copies of these documents ensures that the application process goes smoothly. Many government websites provide sample document formats and instructions to help candidates prepare their submissions correctly.

Application Fees and Fee Exemptions for PwD Candidates

Most government job exams require candidates to pay an application fee, but many provide fee exemptions for persons with disabilities.

Candidates should carefully check the fee structure mentioned in the job notification. If an exemption is available, they must select the appropriate option while applying and provide supporting documents if required.

For example, the UPSC Civil Services Examination waives application fees for PwD candidates, and many state government job exams follow similar policies.

This exemption helps reduce financial barriers, making it easier for candidates with disabilities to apply for multiple jobs without extra costs.

Admit Card and Examination Accommodations

After the application is successfully submitted, eligible candidates receive an admit card, which contains details about the exam date, time, and venue. It is important to check the admit card carefully and note any special instructions for PwD candidates.

Government exams provide reasonable accommodations for candidates with disabilities, ensuring that they can take the test under fair conditions. Some of the common accommodations include:

  • Extra time (compensatory time) for candidates with visual or cognitive impairments
  • Scribe/reader assistance for candidates who cannot write or have difficulty reading
  • Accessible exam centers with ramps, elevators, and seating arrangements
  • Large print question papers or screen-reader-enabled tests for visually impaired candidates

To avail of these accommodations, candidates must request them in advance, usually while filling out the application form.

Providing medical proof or disability certification may be required for certain accommodations, so candidates should be prepared with the necessary documents.

Government agencies ensure that examinations are inclusive and accessible, but candidates should still visit the exam center beforehand if possible to familiarize themselves with the setup and confirm that their requested accommodations are in place.

Once the application and examination stages are completed, the next step is the selection process. Government job recruitment typically involves multiple stages, including written exams, skill tests, interviews, and document verification.

The Selection Process for Government Jobs Under PwD Reservation

Once the application and examination stages are completed, the next step is the selection process. Government job recruitment typically involves multiple stages, including written exams, skill tests, interviews, and document verification.

Candidates applying under the PwD category go through the same process as general candidates, with reasonable accommodations provided at each stage.

Written Examination and Assessment Accommodations

Most government jobs require candidates to clear a competitive written examination. These exams test general knowledge, aptitude, reasoning skills, and subject-specific knowledge depending on the job role.

PwD candidates who have applied for examination accommodations, such as extra time or a scribe, must ensure that the arrangements are provided on the exam day.

In case of any issues, candidates should immediately inform the exam authorities. Government organizations are required to comply with accessibility standards, and any failure to provide reasonable accommodations can be challenged.

For skill-based tests, such as typing tests for clerical jobs or physical efficiency tests for defense roles, different disability categories have separate eligibility criteria.

Some positions exempt certain disabilities from skill-based tests, while others modify assessment methods to suit the candidate’s abilities. It is important to check these details in the job notification beforehand.

Personal Interview and Accessibility in the Selection Process

Many government jobs include an interview stage, especially for administrative and managerial positions. PwD candidates are evaluated based on their skills, knowledge, and experience, just like other applicants.

Employers are legally prohibited from discriminating against candidates based on disability, and interview panels must assess candidates purely on merit.

To ensure a smooth interview experience, candidates should:

  • Familiarize themselves with common interview questions related to the job role.
  • Request any necessary accommodations in advance, such as wheelchair accessibility or sign language interpreters.
  • Highlight their abilities and experience confidently, demonstrating how they can contribute to the role despite any physical limitations.

Interviewers may ask about the candidate’s disability, but only in relation to job performance. Candidates are not required to disclose personal medical details but should be prepared to discuss any reasonable accommodations they may need at work.

Document Verification and Medical Examination

After clearing the written test and interview, shortlisted candidates must go through a document verification process. The authorities will check all submitted documents, including the disability certificate, educational qualifications, and identity proof.

Candidates must ensure that they bring the original copies of all documents, as well as photocopies if required.

Some government jobs, particularly in law enforcement, defense, and transport services, require candidates to undergo a medical examination to confirm their fitness for the role.

In such cases, the medical board verifies whether the candidate’s disability meets the job requirements.

However, for most office-based roles and general administrative jobs, a separate medical test is not required beyond the disability certification.

Once a candidate successfully clears all stages of the selection process, including written exams, interviews, and document verification, they receive their final appointment letter.

Getting the Final Appointment and Joining the Job

Once a candidate successfully clears all stages of the selection process, including written exams, interviews, and document verification, they receive their final appointment letter.

This letter confirms their selection for the position and provides details on the joining date, salary structure, job responsibilities, and reporting office.

PwD candidates who have secured government jobs under the reservation policy must review the appointment letter carefully. It is important to check whether any special accommodations requested during the hiring process are mentioned.

If any necessary accommodations—such as accessible workstations, flexible working hours, or assistive technology—are not included, the candidate should reach out to the concerned department for clarification before joining.

Understanding Workplace Accommodations and Employee Rights

Government offices in India are required to provide reasonable accommodations to employees with disabilities under the Rights of Persons with Disabilities (RPwD) Act, 2016.

This means that disabled employees are entitled to the necessary adjustments that allow them to perform their job effectively. Accommodations may include:

Employees with disabilities should also be aware of their rights under the Equal Opportunity Policy that all government organizations must adopt.

If any discrimination or accessibility-related issues arise, employees can file a formal grievance with the Liaison Officer for Disability Affairs appointed within their department.

Building a Long-Term Career in the Government Sector

Securing a government job is just the beginning of a stable and rewarding career. Government employees, including those under the PwD reservation, have opportunities for promotions, skill development, and career growth.

Many departments provide training programs and workshops designed to help employees upgrade their skills and take on leadership roles.

Disabled employees should actively participate in workplace activities, training sessions, and mentorship programs to build strong professional networks.

Government policies support career advancement for employees with disabilities, ensuring they have equal opportunities to rise within their departments based on merit and performance.

While India has made significant progress in promoting inclusive employment, candidates with disabilities still face challenges when applying for government jobs.

Challenges Faced by PwD Candidates in Government Job Applications and How to Overcome Them

While India has made significant progress in promoting inclusive employment, candidates with disabilities still face challenges when applying for government jobs.

From bureaucratic delays to accessibility barriers in the recruitment process, these hurdles can discourage many applicants. Understanding these challenges and knowing how to navigate them can make the journey smoother.

Difficulty in Obtaining a Disability Certificate

One of the biggest hurdles in applying for a government job under the PwD quota is obtaining a disability certificate.

Many candidates face delays due to lengthy bureaucratic procedures, lack of awareness among medical authorities, or insufficient healthcare infrastructure in rural areas.

Some applicants also struggle with inconsistent disability assessments, where different medical boards provide varying disability percentages, affecting their eligibility.

To overcome this, candidates should apply for the UDID (Unique Disability Identity) Card, which standardizes the disability certification process across India.

The online UDID portal allows applicants to track their application status and reduces the chances of discrepancies in assessments.

It is also advisable to visit a well-established government hospital or a disability assessment center recommended by state authorities to ensure a smooth certification process.

Lack of Awareness About Reservation Policies

Many eligible candidates are unaware of the reservation policies, job openings, and specific accommodations available to them.

Government job notifications are often filled with complex language, making it difficult for PwD candidates to fully understand the eligibility criteria and application process.

To stay informed, candidates should regularly check government job portals and follow disability rights organizations that provide updates on job opportunities.

NGOs like Enable India, NCPEDP (National Centre for Promotion of Employment for Disabled People), and Disability Rights India Foundation actively work to spread awareness about employment opportunities for disabled candidates.

Candidates can also reach out to state disability commissioners for guidance on available government schemes and support services.

Limited Accessibility in the Application and Examination Process

Despite improvements, many government job portals and application systems are not fully accessible. Visually impaired candidates may struggle with unreadable CAPTCHA codes, screen-reader incompatibility, or poorly structured websites.

Similarly, candidates with mobility impairments may face issues accessing examination centers that lack ramps or elevators.

To address these issues, candidates should use screen-reader-friendly browsers and accessibility tools while navigating online applications.

Many state and central government websites now have dedicated disability helplines where candidates can report technical difficulties and request assistance.

In case of inaccessible exam centers, candidates should notify exam authorities in advance and request an alternative venue that meets accessibility requirements.

Delays in Recruitment and Appointment Letters

Another major issue faced by PwD candidates is the slow hiring process. Some government departments take months or even years to complete recruitment cycles, leaving candidates in uncertainty.

This delay is often due to administrative backlogs, policy changes, or legal disputes over reservation policies.

To stay proactive, candidates should keep track of official recruitment updates and seek information through Right to Information (RTI) applications if there are unreasonable delays.

Engaging with disabled employee associations and advocacy groups can also help push for faster processing of job applications and appointment letters.

Workplace Bias and Limited Career Growth Opportunities

Even after securing a government job, some employees with disabilities face workplace biases that limit their career progression. They may be assigned non-challenging roles despite their qualifications or overlooked for promotions due to misconceptions about their abilities.

To overcome this, disabled employees should actively participate in training programs, take leadership initiatives, and network with mentors who support inclusive career growth.

Government organizations are legally required to provide equal opportunities for promotion under the RPwD Act, and any form of discrimination can be challenged through the Central Administrative Tribunal (CAT) or state-level grievance redressal mechanisms.

The Path Forward: Strengthening Disability Inclusion in Government Jobs

While challenges still exist, India is steadily progressing toward making government employment more accessible and inclusive for people with disabilities.

Continued advocacy, improved policies, and better enforcement of disability rights can help create a system where PwD candidates face fewer barriers.

By staying informed, seeking the right resources, and using legal protections, candidates with disabilities can successfully navigate the government job application process and build long-term careers in public service.

Technology is transforming the way people with disabilities apply for government jobs in India. From digital accessibility improvements to AI-powered assistance, technology is making the recruitment process smoother and more inclusive.

The Role of Technology in Simplifying Government Job Applications for PwD Candidates

Technology is transforming the way people with disabilities apply for government jobs in India. From digital accessibility improvements to AI-powered assistance, technology is making the recruitment process smoother and more inclusive.

Many candidates with disabilities face barriers in filling out forms, navigating job portals, or accessing exam materials, but advancements in assistive technology are reducing these challenges.

Accessible Government Job Portals

Several government websites have begun implementing accessibility features to help PwD candidates apply for jobs more easily.

The UPSC, SSC, IBPS, and state government job portals now include features such as screen-reader compatibility, voice-based navigation, and keyboard-friendly interfaces.

These features ensure that visually impaired and mobility-impaired candidates can complete their applications without external assistance.

However, accessibility issues still exist on some platforms, where outdated designs make it difficult for screen readers to interpret information.

To navigate these challenges, PwD candidates can use browser extensions like NVDA, JAWS, or VoiceOver, which read out website content and help them fill out forms independently.

Additionally, government helplines and online grievance portals are available for candidates who encounter accessibility barriers.

AI-Powered Assistance for Completing Job Applications

Artificial intelligence (AI) is revolutionizing the job application process for people with disabilities. AI-powered tools can assist PwD candidates in multiple ways:

  • Speech-to-text technology enables candidates with motor disabilities to dictate their application responses instead of typing.
  • AI chatbots on government job portals provide real-time guidance on filling out forms, submitting documents, and checking eligibility.
  • Automated document verification reduces errors by cross-checking disability certificates and academic records against government databases.

By integrating these AI-driven solutions, the government can further streamline the hiring process and eliminate many of the obstacles that PwD candidates face.

E-Learning and Digital Coaching for Exam Preparation

Preparing for government exams is a major challenge, but online learning platforms are making it more accessible.

PwD candidates can now access free and paid e-learning resources, including video lectures with sign language interpretation, Braille-compatible study materials, and audio-based learning modules.

Several organizations and government initiatives, such as NPTEL (National Programme on Technology Enhanced Learning) and SWAYAM, offer online courses to help PwD candidates prepare for competitive exams.

These platforms include features like adjustable playback speeds, closed captions, and downloadable transcripts, making it easier for candidates with different disabilities to study effectively.

Additionally, mobile apps designed for competitive exam preparation now come with voice-enabled search functions, high-contrast reading modes, and offline accessibility, ensuring that PwD candidates can access study materials anytime, anywhere.

Virtual Interviews and Remote Hiring for PwD Candidates

With the rise of digital hiring, many government job interviews are now conducted online, making the process more convenient for PwD candidates.

Video conferencing platforms with built-in accessibility features, such as real-time captions and voice commands, allow disabled candidates to attend interviews without travel-related difficulties.

Some government departments also offer remote document verification and virtual onboarding, reducing the need for PwD candidates to visit offices in person. This is particularly beneficial for candidates in rural areas who may struggle with transportation and accessibility barriers.

The Future of Digital Accessibility in Government Hiring

While technology has significantly improved accessibility in government job applications, there is still room for growth.

Future advancements, such as AI-driven sign language interpreters, VR-based job training, and blockchain-secured digital identity verification, could further simplify the recruitment process for PwD candidates.

By embracing these technological innovations, India can create a truly inclusive hiring system where qualified PwD candidates can apply, compete, and succeed in government jobs without unnecessary barriers.

The key to progress lies in continuous digital transformation, stronger policy enforcement, and greater awareness of the role technology plays in accessibility.

Conclusion

Applying for a government job under the PwD reservation system may seem complicated, but with the right information and preparation, it becomes a smooth process. Understanding eligibility, obtaining a disability certificate, applying correctly, and being aware of workplace rights are key steps to successfully securing a government position.

India’s commitment to inclusive employment ensures that people with disabilities have equal opportunities to contribute to the workforce. By taking advantage of government reservations, candidates with disabilities can build stable careers while playing an essential role in public service.

4 thoughts on “How to Apply for Government Job Reservations for People with Disabilities”

  1. for schizophrenic diseases pl. send the guidance to use the computer chips or Artificial intelligence so that with the guidance of chup the patient may control to himself to pass Normal life because for whole life who will support such a patient.

  2. main ek viklang hun aur mere pairon se bilkul nahin karna chahta mere yaar karo please mere sarkari job laga do main 12th pass kari hui hun

  3. Gaurav Gunvant Dod

    i am a mechanical engineer with low vision handicapped certificate and also i have done m tech in cad cam can i get a government job i am a unemployed person

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

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6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
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 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.