Struggling emotionally after an amputation? Learn how to cope, find support, and rebuild resilience with this beginner’s guide to emotional healing.

How to Cope Emotionally After an Amputation: A Beginner’s Guide

Losing a limb changes life in ways most people never imagine. It’s not just about physical adjustments—it’s about learning to handle the emotional impact that comes with it. You might feel sadness, frustration, or even fear about what the future holds. That’s completely normal.

Coping after an amputation isn’t just about healing your body; it’s also about taking care of your mind. The journey can feel overwhelming at times, but you are not alone. With the right mindset, support, and strategies, you can regain confidence and independence. This guide will walk you through practical ways to handle the emotional side of amputation, helping you move forward one step at a time.

Going through an amputation is not just a physical change—it is an emotional journey as well. It is completely natural to experience a wave of emotions that may feel confusing or overwhelming.

Understanding Your Emotions After Amputation

Going through an amputation is not just a physical change—it is an emotional journey as well. It is completely natural to experience a wave of emotions that may feel confusing or overwhelming.

Some days, you might feel hopeful about the future, while other days, you may feel a deep sense of loss. Understanding that these emotions are a normal part of the healing process can help you navigate them more effectively.

Grief and Loss Are Normal

After an amputation, it is common to feel a deep sense of grief. Losing a limb is a significant change, and just like losing anything important, grief follows.

You may go through different stages, including denial, anger, sadness, and eventually, acceptance. Some days, you might wonder why this happened to you or feel angry at the situation.

Other times, you may feel a sense of emptiness or frustration because things that once felt easy now require extra effort.

These feelings are normal. Grief is not a sign of weakness—it is a part of adjusting to life after amputation. Everyone processes loss differently, so there is no right or wrong way to feel.

Some people may come to terms with their new reality faster, while others need more time. The key is to allow yourself to feel these emotions rather than pushing them away. Suppressing feelings can make them more intense over time.

Fear of the Unknown

One of the biggest emotional challenges after an amputation is fear. You might worry about how life will look moving forward. Simple questions like, “Will I be able to work again?” or “How will people treat me?” can feel overwhelming.

Not knowing what to expect can create anxiety, making it difficult to focus on recovery.

The best way to handle fear is to take things one day at a time. Instead of focusing on everything at once, concentrate on small victories. Every step, no matter how small, is progress.

Talking to others who have gone through a similar experience can also help. When you see that others have adapted and built fulfilling lives after amputation, it reminds you that you can do the same.

Frustration and Adjusting to New Challenges

Daily tasks that were once second nature may now feel frustrating. Simple things like walking, writing, or even getting dressed might take extra time and effort.

This frustration is completely valid. However, over time, as you learn new ways to do things, these challenges will become easier to handle.

It is important to remind yourself that struggling does not mean failing. Every time you practice a new skill, you are training your body and mind to adapt. With patience and persistence, what feels difficult today will become second nature in the future.

Finding Hope and Strength

While the beginning of this journey may feel difficult, it is also the start of something new. Many people who go through amputation discover a strength they never knew they had.

Over time, new possibilities open up, and you learn to focus on what you can do rather than what you have lost.

Surrounding yourself with a strong support system can make a huge difference. Family, friends, and support groups can remind you that you are not alone.

Connecting with professionals, such as therapists or prosthetists, can also help you find practical solutions that make daily life easier.

Most importantly, be kind to yourself. Healing takes time, and it is okay to have good days and bad days. The important thing is to keep moving forward, one step at a time.

Learning to cope emotionally after an amputation requires resilience. Resilience does not mean ignoring your feelings or pretending everything is fine.

Building Emotional Resilience After Amputation

Learning to cope emotionally after an amputation requires resilience. Resilience does not mean ignoring your feelings or pretending everything is fine.

Instead, it is about finding ways to adapt, regain confidence, and rebuild your life. Emotional strength comes with time, but there are steps you can take to make this transition smoother.

Accepting Your New Reality

One of the hardest yet most important steps in emotional recovery is acceptance. Accepting your amputation does not mean you have to feel happy about it. It simply means recognizing that this is your new reality and finding ways to move forward.

The more you resist or deny what has happened, the harder it can be to adjust.

At first, you may feel like life will never be the same. And in many ways, that is true—things will be different. But “different” does not mean “bad.”

Many people who have gone through amputations eventually find new passions, new goals, and even a new appreciation for life. What feels impossible now will, over time, become your new normal.

One of the best ways to accept your situation is to focus on what you can control. You may not be able to change the past, but you can decide how you move forward.

Whether it is working with a therapist, joining a support group, or learning to use a prosthetic, taking small steps each day will help you regain control over your life.

Overcoming Self-Doubt and Negative Thoughts

It is common to experience negative thoughts after an amputation. You might feel like you are not the same person anymore, or you may worry that others see you differently. These thoughts can create self-doubt, making it harder to rebuild confidence.

When negative thoughts arise, remind yourself that they are just that—thoughts. They are not facts. Just because you feel limited now does not mean you will always feel this way.

Your body may have changed, but your value as a person has not. You are still capable, strong, and worthy of living a fulfilling life.

Instead of focusing on what you have lost, try shifting your mindset toward what is possible. If you catch yourself thinking, “I can’t do this,” reframe it as, “I am learning how to do this differently.”

The words you use when speaking to yourself matter. Encouraging yourself instead of criticizing yourself can make a huge difference in your emotional recovery.

Finding Strength in Support

Healing emotionally does not have to be a journey you take alone. Talking to people who understand what you are going through can make a huge difference.

Support groups, whether in person or online, offer a space to share your feelings, ask questions, and learn from others who have been in your shoes.

Family and friends also play a crucial role in emotional recovery. If you feel comfortable, let them know what kind of support you need. Some days, you might need someone to listen.

Other days, you might need encouragement to stay motivated. It is okay to ask for help—seeking support is a sign of strength, not weakness.

Professional counseling can also be beneficial. A therapist can help you process your emotions, work through fears, and develop coping strategies tailored to your needs.

If you ever feel stuck in negative thoughts or find it difficult to move forward, talking to a mental health professional can provide guidance and reassurance.

Setting New Goals for the Future

Having something to work toward can bring back a sense of purpose and motivation. Your goals do not have to be big—they just need to be meaningful to you.

Maybe you want to regain your independence in daily activities, learn how to use a prosthetic, or even take up a new hobby.

Setting goals gives you something positive to focus on. Every small achievement is a reminder that you are making progress. Celebrate these wins, no matter how small they may seem. Progress is not about how fast you move—it is about continuing to move forward.

Rebuilding your life after an amputation takes time, patience, and self-compassion. But with the right mindset and support, you can find new ways to thrive.

The emotional challenges may feel overwhelming now, but step by step, you will regain confidence and discover that life after amputation can still be meaningful and fulfilling.

Once the initial emotional shock of an amputation begins to settle, the next challenge is adjusting to daily life. Simple tasks may feel unfamiliar at first, and frustration is a natural part of the process.

Adapting to Daily Life After Amputation

Once the initial emotional shock of an amputation begins to settle, the next challenge is adjusting to daily life. Simple tasks may feel unfamiliar at first, and frustration is a natural part of the process.

However, as you build new routines, you will start to regain a sense of control and confidence.

Regaining Independence

After an amputation, many people worry about losing their independence. The truth is, while some tasks may require new techniques or assistive devices, independence is absolutely achievable. It starts with patience and a willingness to learn new ways of doing things.

Physical therapy and rehabilitation play a crucial role in this process. These sessions are designed to help you strengthen your body, improve balance, and practice new ways of moving.

If you are using a prosthetic, therapy will also help you learn how to use it effectively. Over time, what feels difficult in the beginning will become second nature.

It is also important to allow yourself time to adapt. If a task feels overwhelming, break it down into smaller steps. Celebrate progress, no matter how small. Every step forward is a victory, even if it does not feel like it at the moment.

Coping with Changes in Mobility

If your amputation affects mobility, getting used to movement again can be challenging. Whether you are using crutches, a wheelchair, or a prosthetic limb, there is a learning curve involved. You might experience discomfort, fatigue, or even frustration in the early stages.

The key is to give yourself grace. Your body is adjusting, and that takes time. Work closely with your physical therapist to find the best mobility solutions for you. Strengthening exercises and rehabilitation techniques will help you move more comfortably and with greater confidence.

At home, small adjustments can make daily life easier. Rearranging furniture, installing handrails, or using assistive tools in the kitchen or bathroom can reduce strain and improve accessibility.

Over time, these changes will help create a space where you feel safe and independent.

Handling Social Situations and Self-Confidence

One of the biggest emotional hurdles after an amputation is navigating social interactions. You may feel self-conscious about how people will react to your limb loss. Some individuals worry about being treated differently, while others may not want to discuss their amputation at all.

It is completely up to you how much you share. If someone asks about your amputation and you do not feel like explaining, a simple response like, “I had surgery, but I’m doing well now,” is enough.

If you do want to talk about it, that is fine too. There is no right or wrong way to handle these conversations.

Building self-confidence takes time, and it helps to focus on what makes you feel good. Wearing clothes that make you comfortable, engaging in activities you enjoy, and spending time with supportive people can boost confidence.

Remember that you are still the same person, and your worth is not defined by your physical appearance.

Finding Joy and Purpose Again

At first, it may seem like life after amputation is all about adjustment and challenges. However, as you regain independence, it is important to also focus on what brings you joy. Hobbies, interests, and personal goals can bring a sense of purpose and fulfillment.

If certain activities feel difficult now, explore new ways to engage in them. Adaptive sports, art, music, and community activities can be fulfilling outlets. Many people find that trying new things helps them rediscover passions and build a positive outlook on the future.

A strong support network can also bring joy. Whether it is spending time with family, joining a support group, or meeting others who have had similar experiences, social connections can make a big difference in emotional well-being.

Adjusting to life after amputation is a journey that requires patience, strength, and resilience. The challenges may seem overwhelming at first, but with time, practice, and support, you will find your new normal.

Each day is a step forward, and every effort you make brings you closer to living a fulfilling life.

Physical recovery after an amputation is only part of the journey. Emotional healing is just as important, and rehabilitation plays a key role in helping you regain confidence and adapt to life again.

The Role of Rehabilitation in Emotional Healing

Physical recovery after an amputation is only part of the journey. Emotional healing is just as important, and rehabilitation plays a key role in helping you regain confidence and adapt to life again.

Rehabilitation is not just about movement—it is about rebuilding your sense of self, finding new strengths, and learning to embrace life after amputation.

Why Rehabilitation Matters

When you go through an amputation, your brain and body need time to adjust. Rehabilitation helps bridge that gap by training your muscles, improving coordination, and helping you become more comfortable with movement.

More importantly, it gives you the opportunity to regain independence and feel more in control of your body.

Many people assume rehabilitation is just for learning how to use a prosthetic, but it is much more than that. It also focuses on balance, strength, and stamina, so you can move with confidence.

Working with professionals, such as physical therapists and occupational therapists, ensures that you receive personalized training tailored to your specific needs.

Beyond the physical benefits, rehabilitation helps with emotional healing. It gives you small, measurable goals to work toward, which can boost your motivation and self-esteem.

Each milestone, whether it is standing up for the first time or mastering a new movement, serves as a reminder of how far you have come.

Gamified Home-Based Rehabilitation

One of the biggest challenges after an amputation is staying motivated to practice rehabilitation exercises. This is where gamified home-based rehabilitation can be a game-changer.

By turning exercises into interactive and engaging activities, it makes therapy more enjoyable and effective.

Gamified rehabilitation uses technology, such as virtual reality or interactive exercises, to help improve movement, coordination, and muscle strength. Instead of repetitive workouts, these programs turn rehabilitation into a fun and rewarding experience.

Many people find this approach helps them stay consistent with their therapy, leading to faster progress.

Robobionics offers gamified rehabilitation programs designed to help prosthetic users build confidence and adaptability in a fun, stress-free way. If you are interested in learning more, reach out to us today and explore how interactive rehabilitation can enhance your recovery.

Emotional Support During Rehabilitation

Rehabilitation is not just about training your body—it is also about strengthening your mind. Some days will feel easier than others, and it is important to be patient with yourself.

If you feel frustrated or discouraged, remind yourself that progress is not always a straight line. Some days you may struggle, but that does not mean you are not improving.

Having emotional support during rehabilitation makes a huge difference. Talking to others who have been through similar experiences can be incredibly motivating. Support groups, peer mentors, and even online communities can provide encouragement, advice, and reassurance.

If you ever feel stuck or overwhelmed, speaking to a professional counselor can help. Therapists trained in trauma recovery or disability adjustment can help you navigate emotional roadblocks and develop healthy coping strategies.

Staying Committed to Progress

One of the most important aspects of rehabilitation is consistency. The more you practice, the easier movement becomes. Even on days when motivation feels low, remind yourself why you started. Set small goals and celebrate your achievements along the way.

Recovery after an amputation is a journey, but with the right mindset, support, and rehabilitation strategies, you can regain strength and confidence. The road ahead may have challenges, but each step brings you closer to a fulfilling and independent life.

Healing after an amputation is not just about physical recovery—it is also about rediscovering purpose and meaning in life. Losing a limb can change the way you see yourself and your future, but it does not mean that life has to stop.

Finding Meaning and Purpose After Amputation

Healing after an amputation is not just about physical recovery—it is also about rediscovering purpose and meaning in life. Losing a limb can change the way you see yourself and your future, but it does not mean that life has to stop.

In fact, many people find that this journey leads them to new opportunities, deeper connections, and a renewed sense of purpose.

Redefining Who You Are

One of the biggest emotional challenges after an amputation is feeling like you have lost a part of your identity. You may struggle with the idea of not being able to do things the way you used to, or worry that people will see you differently.

These thoughts are understandable, but it is important to remember that your identity is not defined by a missing limb—it is shaped by your passions, character, and the impact you make on the world.

Rather than focusing on what has changed, try shifting your perspective toward what is still possible. You are still capable of learning, growing, and achieving your goals.

Many people who experience limb loss go on to do incredible things—whether it is returning to their careers, taking up sports, pursuing creative hobbies, or even becoming mentors for others facing similar challenges.

Setting New Goals and Dreams

After an amputation, it can feel like everything has been put on pause. However, setting new goals can help you regain direction and motivation.

These goals do not have to be big or overwhelming. They can be as simple as learning to walk with a prosthetic, mastering daily activities with one hand, or even exploring new hobbies.

Over time, as you become more comfortable in your new reality, your goals can expand. Many people find joy in pushing their limits—taking up adaptive sports, traveling, or even starting advocacy work to help others with disabilities.

Whatever your interests, setting achievable milestones can bring back a sense of accomplishment and excitement about the future.

Building a Supportive Community

No one should go through this journey alone. Connecting with others who understand your experience can be incredibly empowering.

Support groups, both in-person and online, provide a space to share struggles, celebrate victories, and gain insight from those who have walked the same path.

Some people find purpose in helping others. Sharing your story, offering encouragement, or mentoring someone who is newly amputated can be a deeply fulfilling experience.

It reminds you that even though you have faced challenges, you also have the strength to inspire and uplift others.

Family and friends also play an important role in your emotional well-being. While they may not fully understand what you are going through, allowing them to be part of your journey can strengthen your relationships.

Open communication about your needs, struggles, and victories helps create a supportive and understanding environment.

Discovering New Passions

Sometimes, an amputation opens the door to new experiences that you may never have considered before. Many people discover new interests and talents that bring them joy and fulfillment.

Adaptive sports, music, painting, writing, or even public speaking can be rewarding ways to express yourself and build confidence.

Exploring new activities is also a reminder that life is still full of possibilities. You may not be able to do everything exactly as you did before, but that does not mean you cannot enjoy life in a meaningful way.

Finding activities that bring you happiness will not only improve your emotional well-being but also give you a sense of purpose beyond your physical recovery.

Looking Forward With Hope

Amputation is a life-changing experience, but it does not have to define your future in a negative way. Every challenge you overcome makes you stronger. With the right mindset, support system, and determination, you can build a fulfilling and independent life.

There will be ups and downs along the way, but remember that healing is a journey, not a race. Be patient with yourself, celebrate your progress, and never stop believing in your ability to adapt and thrive.

The road ahead may look different from what you imagined, but it is still filled with endless possibilities, opportunities, and moments of joy.

The road ahead may look different from what you imagined, but it is still filled with endless possibilities, opportunities, and moments of joy.

Conclusion

Coping emotionally after an amputation is not easy, but it is possible. The journey is filled with challenges, but also with growth, resilience, and new opportunities. In the beginning, it is normal to feel grief, frustration, or uncertainty. However, with time, support, and determination, you will regain confidence and independence.

Healing is not just about physical recovery—it is about embracing life in a new way. Rehabilitation, whether through therapy or gamified programs, can help you adapt, while setting new goals and discovering new passions can bring back a sense of purpose. Surrounding yourself with a supportive community will remind you that you are not alone, and each step forward, no matter how small, is a victory.

If you are looking for support, resources, or prosthetic solutions, reach out to Robobionics today. We are here to help you on your journey to independence and confidence.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.