Learn tips for evaluating prosthetic reviews to make informed choices tailored to your lifestyle and mobility goals.

How to Evaluate Prosthetic Limb Reviews and Recommendations

Prosthetic limbs are not just tools for mobility—they are gateways to an active, independent, and fulfilling lifestyle. For individuals who engage in high-impact activities, such as running, hiking, or competitive sports, the right prosthetic can mean the difference between frustration and freedom. Selecting a prosthetic for these demanding activities requires careful consideration of design, materials, and technology to ensure safety, durability, and performance.

This guide is designed to help you navigate the unique challenges of choosing a prosthetic limb for high-impact activities. Whether you’re a seasoned athlete or someone exploring new physical challenges, understanding the key features and factors in prosthetic design can help you make an informed decision that supports your goals and enhances your experience.

Understanding the Demands of High-Impact Activities

High-impact activities place significant stress on the body, requiring prosthetic limbs that can handle dynamic forces, repetitive movements, and varied environments. Unlike everyday use, these activities demand advanced technology and engineering to deliver stability, flexibility, and power without compromising comfort.

The Role of Biomechanics in High-Impact Prosthetics

The biomechanics of high-impact activities differ greatly from routine tasks like walking or standing. Running, for example, involves rapid acceleration and deceleration, while sports like basketball or tennis require quick lateral movements and jumps. A prosthetic limb must replicate these motions while absorbing the associated shocks to protect the user’s residual limb and joints.

For businesses, understanding the nuances of biomechanics is crucial in designing prosthetics that not only perform well but also minimize injury risk.

Collaborating with biomechanics experts or conducting gait analysis during the design phase ensures that your products meet the rigorous demands of high-impact activities.

The Role of Biomechanics in High-Impact Prosthetics

Balancing Performance and Comfort

While performance is paramount in high-impact prosthetics, comfort cannot be overlooked. A prosthetic that fits poorly or causes irritation will hinder the user’s performance and may lead to long-term physical issues. Achieving the right balance between performance and comfort requires precision in fitting, material selection, and design.

For users, this means prioritizing a prosthetic that feels like an extension of their body. For businesses, offering personalized fitting sessions and ongoing support helps ensure that users get the most out of their prosthetic while staying comfortable during intense activities.

Key Features to Look for in High-Impact Prosthetics

Selecting a prosthetic limb for high-impact activities involves understanding the features that contribute to its durability, flexibility, and responsiveness. These features are essential for enabling users to perform at their best while reducing the risk of injury or wear.

Advanced Materials for Strength and Lightness

High-impact prosthetics are built with advanced materials like carbon fiber, titanium, and aerospace-grade aluminum, which provide the necessary strength to handle intense forces without adding unnecessary weight. The lightweight nature of these materials reduces strain on the user’s body, enabling longer, more comfortable activity sessions.

For businesses, emphasizing the benefits of these materials in marketing and consultations can highlight the value of your products. Providing demonstrations or case studies showcasing their performance in real-world scenarios can further build user confidence.

Shock Absorption and Energy Return

One of the most critical aspects of high-impact prosthetics is their ability to absorb shock and return energy efficiently. This is particularly important in activities like running or jumping, where the prosthetic must reduce the impact on the user’s residual limb while propelling them forward.

For example, running blades are designed with curved, spring-like structures that store and release energy with each step, mimicking the natural push-off motion of a biological foot.

Businesses that invest in developing and refining such technology can offer cutting-edge solutions that appeal to both recreational users and professional athletes.

Stability and Adaptability for Varied Terrain

High-impact activities often take place on diverse surfaces, from running tracks and gym floors to rocky trails and sandy beaches. A prosthetic designed for these activities must provide stability and adaptability, ensuring users feel secure and confident no matter where they are.

Multi-Axis Joints for Enhanced Mobility

Prosthetic joints with multi-axis movement allow for greater adaptability on uneven terrain. These joints mimic the natural motion of human limbs, enabling users to maintain balance during activities like hiking, trail running, or climbing. By dynamically adjusting to shifts in terrain, multi-axis joints reduce strain on the residual limb and improve overall performance.

For businesses, incorporating multi-axis technology into prosthetics can differentiate your products from competitors. Highlighting these features in product descriptions or user demonstrations helps potential buyers understand the enhanced mobility and safety they provide.

Multi-Axis Joints for Enhanced Mobility

Customizable Treads and Attachments

The terminal end of a prosthetic limb plays a vital role in ensuring traction and grip on various surfaces. For high-impact activities, interchangeable treads or specialized attachments can provide users with the confidence to tackle wet, slippery, or uneven ground.

For businesses, offering a range of terminal options tailored to specific activities or terrains adds versatility to your product line. Demonstrating how these attachments function in real-world conditions can appeal to users with adventurous lifestyles or diverse athletic pursuits.

The Importance of a Secure and Comfortable Socket

The socket is the interface between the user’s residual limb and the prosthetic, making it one of the most critical components for both performance and comfort. A well-fitted socket ensures stability during high-impact activities, reducing the risk of chafing, pressure sores, or discomfort.

Dynamic Socket Designs

High-impact prosthetics benefit from sockets designed to accommodate changes in residual limb volume, which can occur due to sweat, temperature fluctuations, or prolonged activity. Dynamic sockets, which use adjustable liners or vacuum-sealing technology, maintain a secure fit throughout the day.

For businesses, investing in dynamic socket technology can improve user satisfaction and performance. Educating users on how these systems work and offering personalized fittings ensures they can take full advantage of this innovation.

Advanced Materials for Comfort

The materials used in socket liners significantly affect comfort and performance. Silicone, gel, and breathable fabrics provide cushioning and reduce friction, making them ideal for high-intensity use. Additionally, moisture-wicking materials prevent excessive sweating, which can lead to discomfort or skin issues.

For businesses, offering multiple liner options and allowing users to test different materials during fittings ensures a tailored solution. Providing care instructions for maintaining the socket’s integrity over time helps users extend its lifespan while enjoying optimal comfort.

Advanced Materials for Comfort

Training and Rehabilitation for High-Impact Prosthetics

Using a prosthetic for high-impact activities requires more than just the right device—it also involves proper training and rehabilitation to ensure users can operate their prosthetic safely and effectively.

Building Strength and Endurance

High-impact activities demand physical strength and endurance, particularly for users adapting to a new prosthetic. Rehabilitation programs that focus on strengthening the residual limb, core muscles, and overall fitness prepare users for the rigors of their chosen activities.

For businesses, partnering with rehabilitation centers or offering in-house training programs demonstrates a commitment to user success. Providing access to professional trainers or physical therapists familiar with prosthetic use can enhance user confidence and performance.

Developing Technique and Coordination

Activities like running, jumping, or lifting weights require precise technique to avoid strain or injury. Prosthetic users often need to learn new movement patterns to compensate for the device’s mechanics. Specialized training sessions can help users refine their technique, improving efficiency and reducing the risk of overuse injuries.

For businesses, offering workshops or instructional videos tailored to specific activities provides valuable support to users. Collaborating with athletes or coaches experienced in prosthetic use can further enhance the quality and relevance of these resources.

The Role of Technology in High-Impact Prosthetics

Advancements in technology are driving the evolution of high-impact prosthetics, making them smarter, more responsive, and better suited to meet the demands of active users. From sensor-driven adjustments to AI-powered movement optimization, technology is redefining what’s possible in performance and comfort.

Smart Prosthetics for Real-Time Adaptation

High-impact prosthetics are increasingly incorporating sensors and microprocessors that analyze movement in real-time. These devices adjust to changes in speed, terrain, and force, enabling smoother transitions and enhanced stability.

For example, a microprocessor-controlled knee can detect a sudden incline and adjust resistance accordingly, preventing falls and improving efficiency.

For businesses, investing in smart prosthetics positions your products at the forefront of innovation. Demonstrating these features in user trials or through interactive marketing campaigns helps potential buyers visualize their benefits in action. Providing user-friendly apps or interfaces for monitoring and adjusting smart prosthetics adds further value.

Smart Prosthetics for Real-Time Adaptation

Enhancing Energy Efficiency

Energy efficiency is a critical factor for prosthetic users engaging in high-impact activities. Advanced designs focus on optimizing energy return, ensuring users expend less effort during activities like running or jumping.

Innovations such as energy-storing springs or responsive carbon fiber blades mimic the natural recoil of biological limbs, enabling smoother, more efficient motion.

For businesses, collaborating with engineers and material scientists to refine energy-efficient designs can create a competitive edge. Educating users about the mechanics behind energy return and its benefits helps them make informed decisions when selecting a prosthetic.

Long-Term Maintenance and Durability

High-impact activities place significant wear and tear on prosthetic limbs, making durability and maintenance key considerations for users and manufacturers alike. Ensuring that prosthetics remain reliable and functional over time requires robust design, quality materials, and accessible support services.

Designing for Longevity

Durability is a cornerstone of high-impact prosthetic design. Components must withstand repeated stress without compromising performance. Materials such as aerospace-grade aluminum or reinforced carbon fiber are often used to ensure longevity, while modular designs allow users to replace worn components without discarding the entire device.

For businesses, prioritizing durability in the design and production process enhances user satisfaction and trust. Offering warranties or maintenance packages tailored to high-impact prosthetics reassures users that their investment is protected.

Accessible Maintenance Services

Regular maintenance is essential to keep high-impact prosthetics in peak condition. Users need easy access to services such as realignment, component replacement, or socket adjustments. Providing detailed maintenance guides or scheduling reminders can help users stay proactive about caring for their device.

For businesses, creating a network of service centers or offering remote support options ensures users can address issues quickly and conveniently. Partnering with local clinics or prosthetists to provide routine check-ups further enhances user confidence and loyalty.

Accessible Maintenance Services

Addressing the Realities of Wear and Tear

Prosthetic limbs, like any device subjected to daily use, experience wear and tear over time. The extent of this wear depends on various factors, including the user’s activity level, the materials used in the prosthetic, and the environmental conditions it’s exposed to. High-impact activities, frequent use in harsh environments, or prolonged exposure to moisture can accelerate the degradation of components.

For businesses, acknowledging these realities in marketing materials and consultations is essential. Transparency about the expected lifespan of specific components, along with actionable advice on their care, helps manage user expectations and reinforces credibility.

Recommending regular check-ups or providing maintenance schedules ensures users are proactive in addressing minor issues before they escalate.

The Role of Materials in Durability

The materials used in a prosthetic limb are directly tied to its durability. Reviews often highlight whether the materials meet the demands of the user’s lifestyle, such as lightweight carbon fiber for active individuals or titanium for those requiring robust, long-lasting solutions.

Prosthetics crafted with subpar materials may receive negative reviews, particularly when components fail prematurely.

For businesses, strategically sourcing high-quality materials and testing them rigorously can safeguard against these concerns. Collaborating with material scientists or leveraging emerging technologies, like 3D printing for durable parts, adds value to your products. Educating users about the materials in their prosthetic and why they were chosen builds confidence in your brand.

Enhancing Maintenance Services

Durability is intrinsically linked to maintenance. Even the most well-built prosthetic limbs require routine care to ensure they function optimally. Reviews often reflect the quality of maintenance services provided by the manufacturer or associated clinics.

Users frequently highlight whether the business offers accessible repair options, spare parts availability, and effective customer support.

For businesses, streamlining maintenance services and creating a seamless user experience are actionable strategies. Offering service plans tailored to different user needs, from active athletes to those with low-impact lifestyles, ensures every customer feels supported.

Digital platforms for scheduling maintenance, tracking service history, or ordering replacement parts add convenience and enhance the customer journey.

Leveraging Data-Driven Insights

Businesses can also utilize customer feedback and reviews to identify recurring issues in durability or maintenance. For instance, if multiple users report similar complaints about a particular component failing prematurely, this data should inform future design improvements.

Proactively addressing these concerns and communicating the changes made based on user feedback showcases a commitment to continuous improvement.

Highlighting these updates in marketing campaigns or product descriptions can turn potential concerns into selling points, demonstrating that your company listens to and values its customers.

Leveraging Data-Driven Insights

Promoting Longevity Through User Education

User reviews often reflect frustrations that stem from a lack of understanding about proper prosthetic care. Issues like premature wear, socket discomfort, or reduced performance may be preventable with the right knowledge.

Businesses can preempt negative reviews by equipping users with the tools and information needed to maintain their prosthetics effectively.

Providing detailed guides, instructional videos, or even mobile apps that offer step-by-step care instructions empowers users to take ownership of their prosthetic’s longevity. Periodic reminders for cleaning, lubrication, or component checks ensure users stay engaged with maintenance routines.

Additionally, offering access to live support or Q&A sessions creates an ongoing dialogue between the business and the user.

Embracing the Future of High-Impact Prosthetics

The field of high-impact prosthetics is rapidly evolving, with emerging technologies and design innovations poised to further enhance user experience and performance. For businesses, staying ahead of these trends is essential to remain competitive and meet the growing demands of active prosthetic users.

Integrating Augmented Reality in Training

Augmented reality (AR) offers exciting possibilities for prosthetic training and rehabilitation. AR-based tools can provide real-time feedback on movement patterns, helping users refine their technique and avoid injury. For example, a runner could use AR glasses to monitor their gait and adjust their stride dynamically.

For businesses, investing in AR technology and integrating it into user training programs demonstrates a commitment to innovation. Collaborating with software developers to create proprietary AR applications tailored to prosthetic users can position your brand as a leader in cutting-edge support.

Expanding Accessibility Through Cost-Effective Solutions

While high-impact prosthetics often require advanced materials and technologies, efforts are underway to make these devices more affordable. Innovations such as 3D printing and open-source design platforms can reduce production costs while maintaining quality.

For businesses, exploring cost-effective manufacturing methods and collaborating with funding organizations or insurance providers can expand access to high-impact prosthetics. Promoting these initiatives as part of your brand identity reinforces a commitment to inclusivity and social responsibility.

Pioneering Customization Through Smart Technology

High-impact prosthetics are moving toward greater integration of smart technology, where sensors and artificial intelligence (AI) enable devices to adapt to user needs in real-time. These technologies are poised to revolutionize how users interact with their prosthetics, providing enhanced control and personalization.

For example, future high-impact prosthetics may include sensors that detect changes in gait, pressure, or terrain, automatically adjusting resistance or energy return to match the activity. This adaptability reduces user fatigue and improves performance, especially for athletes or those engaging in rigorous physical activities.

Businesses that invest in AI-driven design can position themselves at the forefront of this trend, creating prosthetics that learn and grow with the user.

Expanding Applications with Advanced Materials

The materials used in prosthetics are becoming more sophisticated, with innovations like carbon nanotubes, graphene, and bio-engineered composites offering unparalleled strength, flexibility, and weight reduction.

For high-impact prosthetics, these materials can withstand extreme forces while maintaining user comfort and safety.

Businesses can differentiate themselves by prioritizing material innovation and collaborating with material scientists to push the boundaries of what’s possible. Highlighting these advancements in product descriptions or user stories reinforces your brand’s commitment to cutting-edge solutions.

Moreover, ensuring that these materials are sustainably sourced or recyclable aligns with growing consumer demand for environmentally responsible products.

Expanding Applications with Advanced Materials

Enhancing User Experiences with Immersive Training

As high-impact prosthetics become more advanced, users require training to maximize their potential. Virtual reality (VR) and augmented reality (AR) technologies are emerging as transformative tools for prosthetic training and rehabilitation.

By creating immersive environments, these technologies allow users to practice complex movements, refine their technique, and gain confidence in using their prosthetics.

Businesses that embrace VR and AR as part of their prosthetic offerings can create comprehensive ecosystems that support users from the moment they receive their device. For example, a user could access an AR training app to visualize the optimal stride for running with a blade prosthetic, or engage in a VR simulation to practice navigating uneven terrain.

Investing in these technologies not only enhances the user experience but also fosters a deeper connection between the brand and its customers. Partnering with tech developers or creating proprietary software ensures that your business leads in this evolving space.

Conclusion

Choosing the right prosthetic for high-impact activities is about more than just performance—it’s about enabling users to live without limitations, pursue their passions, and achieve their goals. For users, the decision involves evaluating factors like durability, comfort, and adaptability, while staying informed about the latest innovations.

For businesses, the opportunity lies in creating prosthetics that not only meet but exceed the expectations of active users. By investing in advanced materials, smart technology, and user-centric designs, companies can deliver solutions that inspire confidence and transform lives.

The future of high-impact prosthetics is bright, driven by relentless innovation and a commitment to improving mobility and independence. Together, users and manufacturers can push the boundaries of what’s possible, ensuring that every step, stride, and leap is taken with strength, confidence, and joy.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.