Discover expert tips to extend the lifespan of your prosthetic limb, ensuring durability and peak performance.

How to Extend the Lifespan of Your Prosthetic Limb

A prosthetic limb is more than a medical device—it’s a gateway to independence, mobility, and confidence. Like any important tool, a prosthetic requires proper care to ensure it performs at its best for as long as possible. Whether it’s a bionic hand like Grippy™ or a lower-limb prosthetic, consistent attention to maintenance, usage habits, and adjustments can significantly extend its lifespan.

In this article, we’ll explore actionable strategies to help you get the most out of your prosthetic limb, ensuring it stays reliable, comfortable, and effective for years to come.

The Importance of Proper Usage

How you use your prosthetic limb daily has a profound impact on its durability. Every prosthetic is designed to handle specific activities and levels of stress, and understanding these limits is key to preserving its lifespan.

Avoid Overexerting Your Prosthetic

One common mistake users make is pushing their prosthetic beyond its intended capabilities. For instance, using a lower-limb prosthetic designed for everyday walking in high-impact activities like running or heavy lifting can lead to unnecessary strain on the device.

Similarly, bionic prosthetics with delicate electronic components may be damaged if exposed to excessive force or improper handling.

To avoid overexertion, familiarize yourself with your prosthetic’s design and functionality. If you plan to engage in new activities, consult your prosthetist to determine whether your current prosthetic is suitable or if modifications are needed.

At Robobionics, we encourage open communication between users and prosthetists to ensure the prosthetic aligns with your lifestyle.

Avoid Overexerting Your Prosthetic

Using Your Prosthetic Safely

Proper usage also involves being mindful of your environment. Avoid exposing your prosthetic to conditions that could cause damage, such as extreme heat, moisture, or corrosive substances.

For instance, while modern materials are highly durable, prolonged exposure to water or humidity can compromise certain components, particularly in bionic devices.

Taking simple precautions—like using protective covers in harsh weather or cleaning your prosthetic promptly after exposure to dirt—can go a long way in preserving its integrity.

Regular Cleaning and Hygiene

Keeping your prosthetic clean is about more than just appearance; it’s a critical part of maintenance that prevents wear and tear. Sweat, dirt, and oils can accumulate on the surface and within moving parts, gradually affecting the prosthetic’s performance and fit.

Cleaning the Socket

The socket is one of the most critical areas to keep clean, as it comes into direct contact with your residual limb. Sweat and dirt trapped in the socket can lead to skin irritation, infections, and unpleasant odors. Regular cleaning with a mild soap and warm water removes this buildup and ensures a comfortable fit.

It’s equally important to allow the socket to dry completely before wearing the prosthetic again. Moisture left in the socket can promote bacterial growth, which not only impacts hygiene but may also degrade the materials over time.

Caring for Liners and Suspension Systems

If your prosthetic includes liners, sleeves, or suspension systems, these components also need routine care. These parts absorb sweat and are prone to stretching or fraying if not maintained properly. Cleaning them daily with the recommended products helps keep them fresh and extends their lifespan.

At Robobionics, we provide detailed cleaning instructions for all our prosthetics, ensuring users have the knowledge to maintain their devices effectively.

Inspecting for Early Signs of Wear

Regular inspections are a cornerstone of prosthetic care. Taking the time to examine your prosthetic for damage or signs of wear can help you address small problems before they become major issues.

Recognizing Common Wear Points

Certain parts of your prosthetic are more prone to wear due to frequent use. For instance, moving joints in lower-limb prosthetics or gripping mechanisms in bionic hands like Grippy™ experience daily stress. Over time, these areas may show signs of loosening, stiffness, or reduced functionality.

By inspecting these components regularly, you can catch issues early and seek professional repairs as needed. Neglecting these inspections could lead to a sudden breakdown, leaving you without your prosthetic when you need it most.

Involving Your Prosthetist

If you notice anything unusual—such as cracks, strange noises, or a change in performance—consult your prosthetist immediately. A quick adjustment or replacement part may be all that’s needed to restore your prosthetic’s functionality.

At Robobionics, we emphasize preventative care and offer comprehensive check-ups to ensure our users’ prosthetics remain in optimal condition.

Involving Your Prosthetist

Lubrication and Mechanical Maintenance

For prosthetics with mechanical components, proper lubrication is essential to ensure smooth movement and reduce wear on joints and hinges. Without regular maintenance, friction between moving parts can lead to stiffness, noise, and accelerated degradation.

Why Lubrication Matters

Lubrication minimizes friction, which is particularly important for lower-limb prosthetics that endure significant weight and repetitive motion during walking or running.

Over time, dust and debris can settle into these joints, disrupting their function and increasing wear. By lubricating regularly, you can maintain the seamless motion your prosthetic was designed for.

Best Practices for Lubrication

To keep your prosthetic’s joints operating smoothly, clean the areas thoroughly with a dry cloth to remove debris before applying lubricant.

Use only prosthetic-safe lubricants recommended by your manufacturer or prosthetist, as some products may be too harsh or sticky for the device’s materials.

Robobionics provides users with guidelines on lubrication frequency and the types of products best suited for our prosthetic designs. If you’re ever unsure about maintenance tasks, it’s always better to consult a professional.

Monitoring Fit Over Time

The way your prosthetic fits your residual limb is critical to both comfort and performance. Over time, changes in your body—such as weight fluctuations or muscle growth—can affect this fit, leading to discomfort or reduced functionality. Paying attention to how your prosthetic feels and seeking adjustments when necessary is key to extending its lifespan.

The Importance of a Proper Fit

A poorly fitting prosthetic can cause excessive strain on certain parts of the device, particularly the socket and suspension system.

This uneven pressure can lead to premature wear or even damage. Additionally, a poor fit can create pressure points on your skin, increasing the risk of irritation, sores, or infections.

Adjusting for Changes

If your prosthetic starts to feel loose, tight, or unstable, it’s time to consult your prosthetist. Temporary solutions, such as adjusting the number of prosthetic socks, may provide relief in the short term, but a long-term fix often requires professional intervention.

Prosthetists can modify the socket or other components to ensure the prosthetic fits securely and distributes weight evenly.

At Robobionics, we encourage users to schedule regular fit assessments as part of their maintenance routine. These check-ups help identify subtle changes that may not yet be causing discomfort but could lead to problems if left unaddressed.

Protecting Your Prosthetic in Challenging Environments

Environmental factors, such as heat, humidity, and dust, can significantly impact the lifespan of your prosthetic limb. Understanding how to protect your device from these conditions ensures it stays functional no matter where you are.

Shielding Against Heat and Moisture

High temperatures can weaken certain materials, while humidity can promote rust or degrade components, especially in mechanical and bionic prosthetics.

If you live in a hot or humid climate, store your prosthetic in a cool, dry place when not in use. For bionic devices like Grippy™, avoid prolonged exposure to direct sunlight, which can overheat the electronic components.

After exposure to water—such as rain or sweat—clean and dry your prosthetic thoroughly to prevent moisture-related damage. Protective covers are also a great investment for safeguarding your device in challenging conditions.

Handling Dust and Debris

Dusty environments pose a unique challenge, as particles can settle into moving parts or sensitive areas like sensors. Regularly cleaning your prosthetic with a soft brush or cloth helps remove debris and keeps the device operating smoothly. For bionic devices, ensure that dust doesn’t accumulate near wiring or connection points, as this can affect responsiveness.

Robobionics designs prosthetics with durable, user-friendly materials that resist wear in demanding environments. However, proactive care on the user’s part is essential for maximum durability.

Handling Dust and Debris

Avoiding Overuse and Misuse

Prosthetic limbs are built to withstand daily activities, but overuse or improper handling can significantly shorten their lifespan. Balancing regular use with mindful care helps protect your prosthetic from unnecessary strain.

Recognizing Signs of Overuse

If your prosthetic starts showing signs of wear, such as decreased responsiveness or stiffness in movement, it may be experiencing overuse. These issues are common when users rely heavily on their prosthetic without incorporating rest periods or routine maintenance.

To prevent overuse, treat your prosthetic as a precision tool rather than an indestructible device. For users with physically demanding lifestyles, consult your prosthetist about upgrading to a model designed for high-impact activities.

Avoiding Improper Handling

Misuse, such as using your prosthetic as a tool to lift heavy objects or exposing it to harsh chemicals, can cause irreparable damage. Understanding the limitations of your device and using it as intended are critical to its longevity.

At Robobionics, we educate users on safe handling practices during the fitting process and provide ongoing support to answer any questions about proper usage.

Scheduling Regular Professional Check-Ups

Even with a consistent at-home maintenance routine, professional check-ups are essential for extending the lifespan of your prosthetic. These appointments allow a prosthetist to perform a comprehensive evaluation of your device, identify hidden issues, and make precise adjustments that enhance its performance.

The Role of Professional Expertise

Prosthetists are trained to spot problems that may not be immediately visible to the user. For example, they can detect early signs of material fatigue, misalignments, or calibration issues in bionic components.

Addressing these problems early not only prevents potential breakdowns but also ensures your prosthetic continues to function as intended.

Professional check-ups also provide an opportunity to recalibrate electronic components, replace worn-out parts, and fine-tune the fit of the socket.

For users of advanced prosthetics like Grippy™, these appointments are critical to maintaining optimal performance and responsiveness.

Making Check-Ups a Priority

To protect your investment, schedule check-ups at least once or twice a year, or more frequently if you use your prosthetic heavily.

For businesses like Robobionics, emphasizing preventative care during these appointments can help users avoid costly repairs while improving their overall experience with the device.

If mobility or scheduling is a challenge, some clinics now offer virtual consultations for minor troubleshooting or preliminary assessments.

At Robobionics, we provide both in-person and virtual options to ensure our users receive timely support tailored to their needs.

Staying Informed About Technological Advancements

The field of prosthetics is evolving rapidly, with new materials, features, and technologies emerging regularly. Staying informed about these advancements can help you adopt practices that extend the lifespan of your prosthetic or decide when it’s time to upgrade.

Keeping Up With Innovations

Prosthetic materials today are more durable and lightweight than ever before, while features like moisture-resistant liners and self-diagnostic sensors improve usability and maintenance.

For bionic devices, software updates can introduce new functionalities or enhance energy efficiency, further prolonging the device’s operational life.

At Robobionics, we keep users informed about these advancements through newsletters, webinars, and consultations. Whether it’s an upgraded liner or a new calibration tool, adopting innovations that fit your lifestyle can make caring for your prosthetic simpler and more effective.

Keeping Up With Innovations

Knowing When to Upgrade

Despite your best efforts, there will come a time when even the most well-maintained prosthetic reaches the end of its functional life. Recognizing when it’s time to upgrade can prevent unnecessary discomfort or limitations in your mobility.

Factors such as recurring repairs, outdated technology, or changes in your physical needs may indicate that a new prosthetic is the best option.

Robobionics supports users through this transition, offering guidance on selecting the right device for their goals and ensuring a seamless adjustment process.

Leveraging Advanced Materials for Durability

Prosthetic limbs today are crafted from cutting-edge materials like carbon fiber, titanium alloys, and antimicrobial fabrics, which offer enhanced durability and resistance to wear. However, users may not always be aware of how these materials benefit their device or how to maintain them effectively.

Educating users about the specific materials in their prosthetic—and how to care for them—can significantly improve the device’s longevity.

For businesses, providing users with insights into the latest material innovations can build trust and loyalty. Highlighting the benefits of these materials, such as lightweight construction or moisture resistance, not only reassures users about their investment but also underscores the importance of adopting updated technology when the time comes to upgrade.

Robobionics integrates durable, user-friendly materials into every product, ensuring users experience long-term value with minimal maintenance.

Integrating Digital Advancements

Modern prosthetics increasingly incorporate digital features like smart sensors, wireless connectivity, and AI-driven control systems. These advancements allow for greater precision, adaptability, and real-time feedback.

For example, bionic hands like Grippy™ use intuitive sensors that respond to subtle muscle signals, creating a seamless user experience.

Staying updated on these innovations is critical, as new software updates or calibration tools can significantly improve device performance. Businesses can create value by helping users understand and implement these updates.

This might include providing tutorials on using app-based diagnostic tools, setting up alerts for maintenance reminders, or offering virtual support for troubleshooting electronic components.

Encouraging Collaborative Innovation

For businesses, staying ahead of technological trends involves more than just monitoring the market—it requires active participation in innovation.

Collaborating with research institutions, medical professionals, and technology developers allows companies to contribute to the evolution of prosthetic solutions while ensuring they remain at the forefront of advancements.

These collaborations can translate into tangible benefits for users. For example, Robobionics’ partnerships with cutting-edge research labs and universities have led to the development of features like advanced touch sensors and gamified rehabilitation programs.

Sharing these achievements with users builds credibility and reinforces the company’s dedication to improving lives through technology.

Encouraging a Proactive Approach

Extending the lifespan of a prosthetic is about more than maintenance—it’s about adopting a proactive mindset that emphasizes care and prevention. Users who take charge of their prosthetic’s health are more likely to enjoy its full benefits while avoiding unexpected problems.

Developing a Maintenance Routine

Consistency is key when it comes to prosthetic care. Establishing a daily or weekly routine for cleaning, inspections, and adjustments ensures that small issues are addressed promptly, preventing them from escalating.

Pairing these tasks with other daily habits, such as morning hygiene routines, can make maintenance feel like a natural part of your day.

At Robobionics, we provide step-by-step guides and personalized recommendations to help users build effective maintenance routines that suit their lifestyles.

Developing a Maintenance Routine

Building a Partnership With Your Prosthetist

Strong communication with your prosthetist is essential for long-term prosthetic success. View your relationship with them as a partnership, where you can openly share concerns, ask questions, and seek advice.

By working together, you can identify potential issues early and find solutions that keep your prosthetic performing at its best.

Robobionics prioritizes user education and support, ensuring that every client feels empowered to care for their device confidently.

From the initial fitting to routine follow-ups, our team is committed to helping you achieve the best possible experience with your prosthetic.

Building Habits That Last

One of the keys to extending the lifespan of a prosthetic limb is establishing habits that seamlessly integrate maintenance into daily life. Users often struggle with consistency, especially if they view care routines as time-consuming or complicated. Simplifying the process is essential.

For example, users can combine their prosthetic care tasks—such as cleaning the socket or inspecting components—with existing habits like morning hygiene or preparing for bed.

For businesses, empowering users to build these habits is an opportunity to stand out as a trusted partner. Providing easy-to-follow guides, offering instructional videos, or sending automated reminders about maintenance can support users in staying consistent.

For instance, Robobionics ensures every user receives tailored maintenance instructions during their fitting, accompanied by regular check-ins to reinforce these habits.

Setting Milestones for Success

Proactivity thrives on a sense of achievement, and setting milestones can motivate users to stay engaged with their prosthetic care.

These milestones might include successfully implementing a daily cleaning routine for a month, attending a follow-up appointment on time, or completing a self-assessment of their prosthetic’s fit and function.

For businesses, recognizing and celebrating these milestones is a strategic way to enhance user engagement. This might involve sending congratulatory messages or offering incentives like discounts on replacement parts or accessories.

These small gestures reinforce the value of proactive care and foster a sense of partnership between the user and the business.

Setting Milestones for Success

Offering Preventative Maintenance Plans

For businesses, one of the most effective ways to encourage a proactive approach is by offering preventative maintenance plans.

These plans can bundle services such as routine check-ups, part replacements, and calibration adjustments into a single package, making it easier for users to prioritize their prosthetic’s care.

Preventative maintenance plans also benefit businesses by creating predictable touchpoints with clients, strengthening the relationship and opening opportunities for feedback and upselling.

For example, Robobionics’ maintenance packages include periodic socket evaluations, software updates for bionic devices like Grippy™, and early access to product upgrades.

By providing value through these services, businesses can demonstrate their commitment to the user’s long-term success.

Conclusion

Your prosthetic is an investment in your independence and mobility, and taking care of it ensures it continues to serve you effectively for years. By understanding its limits, maintaining cleanliness, addressing wear and tear early, and prioritizing professional care, you can significantly extend its lifespan.

At Robobionics, we are dedicated to helping users maximize the value of their prosthetic devices. Whether it’s through innovative designs, expert support, or personalized care plans, we strive to make prosthetic maintenance simple and rewarding.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.