Understand your legal rights and learn effective steps to address workplace discrimination as a disabled employee in India.

How to Handle Workplace Discrimination as a Disabled Employee in India

Workplaces are meant to be fair and inclusive, but discrimination against disabled employees is still a reality in India. Many people with disabilities face challenges such as unfair treatment, lack of opportunities, and even subtle biases that make it harder to grow in their careers. The good news is that there are ways to handle these situations and ensure you are treated with the respect and fairness you deserve.

Workplace discrimination happens when an employee is treated unfairly because of their disability. This can take many forms, from being denied a promotion to being excluded from important meetings or social events.

Understanding Workplace Discrimination

Workplace discrimination happens when an employee is treated unfairly because of their disability. This can take many forms, from being denied a promotion to being excluded from important meetings or social events.

Sometimes, discrimination is obvious, like when a company refuses to hire a qualified person simply because they have a disability.

Other times, it is more subtle, such as colleagues making insensitive remarks or managers assuming that a disabled employee cannot handle certain tasks.

Types of Discrimination at Work

Discrimination is not always direct. Here are some ways it can appear in the workplace:

1. Direct Discrimination

This happens when an employer or colleague openly treats a disabled employee unfairly. For example, if a company refuses to promote you just because of your disability, that is direct discrimination.

2. Indirect Discrimination

This is when workplace policies or practices make it harder for disabled employees to succeed. For instance, if an office does not have ramps or elevators, employees with mobility challenges may find it difficult to move around.

3. Workplace Harassment

Harassment includes offensive remarks, jokes, or behaviors that make you feel uncomfortable or disrespected because of your disability. It could be a colleague making fun of the way you use your prosthetic limb or a manager constantly questioning your abilities.

4. Lack of Reasonable Accommodations

Employers are required to provide reasonable support to disabled employees, such as accessible workspaces or flexible schedules. If your employer refuses to make necessary adjustments, it can be a form of discrimination.

How Discrimination Affects Employees

Discrimination can harm not only your career but also your confidence and mental well-being. Many disabled employees feel isolated at work, struggle with stress, or even leave their jobs because of unfair treatment.

However, knowing your rights and taking the right steps can help you fight back and create a better work environment for yourself and others.

Discrimination is not always easy to spot. Sometimes, it happens in ways that are so subtle that you might wonder if you are imagining things. You might notice that you are consistently overlooked for promotions, even though you meet all the qualifications.

Recognizing and Responding to Workplace Discrimination

How to Identify Discrimination in the Workplace

Discrimination is not always easy to spot. Sometimes, it happens in ways that are so subtle that you might wonder if you are imagining things. You might notice that you are consistently overlooked for promotions, even though you meet all the qualifications.

Perhaps your manager assigns important projects to others, assuming you won’t be able to handle them. Maybe your colleagues exclude you from team outings or make comments that make you feel unwelcome.

These experiences can be frustrating and confusing, but recognizing them is the first step in addressing the problem.

Another sign of discrimination is when your employer fails to provide the accommodations you need to do your job effectively.

If you have requested a simple change, such as an accessible desk or extra time to complete certain tasks, and your employer refuses without a valid reason, this can be a form of unfair treatment.

Some companies may also create policies that seem neutral but end up making things harder for disabled employees.

For example, requiring all employees to attend physical team-building activities without considering those with mobility challenges could be a sign of indirect discrimination.

The way discrimination affects you matters just as much as the act itself. If you constantly feel undervalued, anxious, or unwelcome at work, it may be time to step back and assess whether you are facing unfair treatment.

Trust your instincts. If something feels wrong, it is worth investigating further.

Responding to Discrimination in a Professional Manner

Once you have identified discrimination, the next step is figuring out how to respond. Your first reaction may be anger, frustration, or even self-doubt.

These feelings are natural, but it is important to handle the situation strategically. Acting with professionalism and confidence will help you make a stronger case for yourself.

Start by documenting everything. Keep a record of incidents, noting the date, time, and people involved. If someone makes an inappropriate comment, write down exactly what was said and who witnessed it.

If your manager denies you a promotion without a clear explanation, save any emails or performance reviews that prove your qualifications. Having evidence will make it easier to present your case if you need to escalate the issue.

Next, consider having a direct conversation with the person involved. In some cases, discrimination is not intentional. Your manager or colleague may not even realize they are treating you unfairly.

A calm and professional discussion can sometimes solve the issue. Explain your concerns clearly and let them know how their actions are affecting you.

Use “I” statements to express your feelings, such as “I feel left out when I am not included in meetings that are important to my role.” This approach can lead to a more productive conversation rather than making the other person feel defensive.

If the problem continues, you may need to take formal action. Most workplaces have a human resources (HR) department that handles discrimination complaints.

Before approaching HR, gather your documentation and be prepared to explain your concerns in detail.

Stick to the facts and focus on how the discrimination has impacted your ability to do your job. HR is responsible for ensuring a fair work environment, and they are required to take complaints seriously.

Sometimes, HR may not take immediate action, or they may not fully support your case. In such situations, it can be helpful to seek legal advice or support from disability rights organizations. India has laws that protect disabled employees, such as the Rights of Persons with Disabilities Act, 2016.

Understanding these laws can give you more confidence when standing up for yourself. If necessary, you can file a formal complaint with legal authorities or organizations that specialize in workplace discrimination cases.

Throughout this process, it is important to take care of yourself. Workplace discrimination can be emotionally draining, and you should not have to deal with it alone.

Talk to friends, family, or support groups who can offer encouragement and advice. If your mental health is suffering, consider seeking counseling or professional guidance. Your well-being matters just as much as your career.

India has strong legal protections in place for disabled employees, and the Rights of Persons with Disabilities (RPWD) Act, 2016 is the most important law in this regard.

Knowing Your Legal Rights as a Disabled Employee in India

Understanding the Rights of Persons with Disabilities Act, 2016

India has strong legal protections in place for disabled employees, and the Rights of Persons with Disabilities (RPWD) Act, 2016 is the most important law in this regard.

This law prohibits discrimination against people with disabilities in employment, education, and public services.

Under this Act, every company with more than 20 employees is required to provide reasonable accommodations to disabled workers, ensuring they have equal opportunities to grow in their careers.

One of the key provisions of this law is the right to equal treatment in the workplace. Employers cannot refuse to hire a qualified candidate just because they have a disability.

If you are already employed, your company cannot deny you promotions, salary increases, or professional opportunities due to your disability. If you believe that you are being treated unfairly, the law gives you the right to challenge this treatment.

The Act also emphasizes reasonable accommodations, which means that employers must make necessary adjustments to support disabled employees.

This could include providing accessible office spaces, offering flexible work hours, or allowing assistive technologies that help with daily tasks. If your employer refuses to make these adjustments without a valid reason, they are violating the law.

Filing a Complaint Under the RPWD Act

If you face discrimination at work and your employer does not take action after you report it, you have the legal right to file a complaint.

The first step is to submit a formal complaint to your company’s Grievance Redressal Officer, who is responsible for handling disability-related complaints.

Every company covered under this law must appoint such an officer, and they are required to respond to your complaint within a reasonable time.

If your employer does not resolve the issue, you can escalate the matter to the State Commissioner for Persons with Disabilities. Each state in India has a commissioner responsible for enforcing disability rights.

They have the authority to investigate complaints and take necessary actions against companies that violate the law. You can also approach the National Human Rights Commission (NHRC) if you believe your rights are being ignored.

In cases where discrimination has caused financial or emotional distress, you may have the option to take legal action through the courts. It is best to consult with a lawyer who specializes in disability rights to understand your options.

Many legal aid organizations offer free or affordable services to disabled individuals facing workplace discrimination.

The Role of the Equal Opportunity Policy

Companies with 20 or more employees are required by law to have an Equal Opportunity Policy that outlines their commitment to fair treatment for disabled employees.

This policy should include details about hiring practices, workplace accommodations, and grievance redressal mechanisms. You can ask your HR department for a copy of this policy to understand how your company is supposed to support you.

If your company does not have such a policy, they are violating the RPWD Act, and you can raise this issue with HR or the relevant authorities.

How Legal Protections Empower You

Understanding your legal rights is not just about knowing what you are entitled to—it is about using this knowledge to protect yourself. Many disabled employees hesitate to speak up because they fear losing their jobs or facing retaliation.

However, the law is on your side, and there are systems in place to ensure that companies follow fair practices.

If you ever feel uncertain about your rights, reach out to disability rights organizations in India.

Groups such as the National Centre for Promotion of Employment for Disabled People (NCPEDP) and Disability Rights India Foundation (DRIF) offer guidance and support to disabled employees facing workplace challenges.

These organizations can help you understand your legal options and provide assistance if you need to take action against discrimination.

One of the most effective ways to handle workplace discrimination is to build a strong support system within your company. Having allies—both among your colleagues and within management—can help you feel more confident when addressing unfair treatment.

Building a Support System to Navigate Workplace Challenges

Seeking Support Within Your Workplace

One of the most effective ways to handle workplace discrimination is to build a strong support system within your company. Having allies—both among your colleagues and within management—can help you feel more confident when addressing unfair treatment.

If you have a close colleague or a mentor in your company, share your concerns with them. They may be able to offer advice, speak up on your behalf, or simply provide emotional support during difficult times.

Many companies have Employee Resource Groups (ERGs) focused on diversity and inclusion. These groups provide a safe space for employees to discuss their experiences and work towards making the workplace more inclusive.

If your company has such a group, consider joining it. If there isn’t one, you could propose starting an ERG for disabled employees, which can help create awareness and promote better workplace policies.

HR departments are meant to protect employees from unfair treatment, but in some cases, they may be more focused on protecting the company’s interests.

If you decide to approach HR with a discrimination complaint, it helps to have colleagues who can support your claims. Witnesses or testimonials from coworkers can add credibility to your case and make it harder for HR to dismiss your concerns.

Finding Support Outside Your Workplace

If you feel isolated or unsupported within your company, look for help outside the workplace. Connecting with disability rights organizations, legal aid groups, and advocacy networks can provide you with guidance and practical assistance.

There are many organizations in India that specialize in helping disabled employees fight workplace discrimination.

Online communities and support groups can also be valuable. Social media platforms, professional networking sites, and disability forums often have groups where people share experiences, legal advice, and emotional support.

Talking to others who have faced similar challenges can help you feel less alone and give you new ideas on how to handle your situation.

Family and friends also play a crucial role in your support system. Workplace discrimination can be mentally and emotionally exhausting, and having loved ones who listen and encourage you can make a big difference.

If you are struggling with stress or anxiety due to workplace issues, consider seeking professional counseling. A mental health professional can help you develop coping strategies and regain confidence in yourself.

Educating Your Workplace on Disability Inclusion

Sometimes, discrimination comes from a lack of awareness rather than intentional bias. If you feel comfortable, take the opportunity to educate your colleagues about disability rights and inclusion.

You could share articles, suggest training sessions, or simply have conversations about the challenges disabled employees face. Many companies are open to making changes once they understand the issues better.

If you are in a leadership position or have the chance to influence company policies, push for more inclusive hiring practices, better accessibility, and stronger anti-discrimination policies.

Companies that invest in creating an inclusive work environment benefit from a more diverse and productive workforce.

Knowing When to Walk Away

While fighting for your rights is important, there may be times when the best option is to leave a toxic workplace.

If you have tried multiple solutions and your employer refuses to change, staying in that environment could harm your well-being. No job is worth sacrificing your mental and physical health.

If you decide to leave, focus on finding an employer that values diversity and inclusion. Many companies in India are actively working to improve accessibility and create a fairer workplace for disabled employees.

Research company policies, read employee reviews, and reach out to current employees before accepting a new job offer.

Workplace discrimination against disabled employees will not disappear overnight, but long-term change is possible when both individuals and organizations commit to inclusion.

Creating a More Inclusive Work Environment for the Future

Encouraging Companies to Adopt Inclusive Policies

Workplace discrimination against disabled employees will not disappear overnight, but long-term change is possible when both individuals and organizations commit to inclusion.

Employers need to understand that hiring and supporting disabled employees is not just about compliance with the law—it is about creating a diverse and productive workforce where everyone can contribute their best.

Companies can start by actively reviewing their existing policies to identify areas that need improvement.

This includes ensuring that job descriptions do not exclude candidates with disabilities, creating hiring processes that are accessible, and making reasonable accommodations for employees who need them.

Many businesses are unaware of the simple steps they can take to make their workplaces more inclusive, which is why employees must advocate for these changes whenever possible.

Regular training programs on disability awareness can help managers and employees better understand the challenges that disabled colleagues face.

These training sessions should focus on breaking stereotypes, teaching proper workplace etiquette, and encouraging open conversations about accessibility needs.

When companies make a conscious effort to educate their employees, they create an environment where disabled individuals feel valued and respected.

Strengthening Representation and Leadership Opportunities

Another key step toward workplace equality is increasing representation. Many disabled employees find themselves stuck in lower-level positions with few opportunities for growth.

One of the best ways to fight discrimination is to ensure that disabled employees have equal access to leadership roles. When people with disabilities are in decision-making positions, they can directly influence workplace policies and advocate for meaningful change.

Companies should implement mentorship and leadership programs that specifically support disabled employees.

Providing career development resources, networking opportunities, and professional coaching can help ensure that talented individuals are not overlooked simply because of their disabilities.

When companies prioritize diversity in leadership, it sends a powerful message that every employee deserves a chance to succeed.

Holding Employers Accountable for Their Commitments

Many companies publicly express support for disability inclusion but fail to follow through with meaningful actions. To ensure accountability, employees and advocacy groups must continue pushing for transparency.

Employers should be encouraged to track and report their progress on workplace accessibility, hiring practices, and employee support systems.

Government agencies and disability rights organizations in India can play a key role in holding companies accountable by conducting workplace audits, offering incentives for inclusive hiring, and imposing penalties on businesses that fail to comply with legal requirements.

The more pressure that is placed on organizations to prioritize disability inclusion, the more likely they are to take action.

Changing Public Perception of Disability in the Workplace

Beyond legal and policy changes, society as a whole needs to shift its mindset about disability and employment. Many people still view disability as a limitation rather than a different way of navigating the world.

The more stories of successful disabled professionals that are shared, the easier it becomes to challenge these outdated perceptions.

Media representation plays an important role in shaping how people see disability. When movies, advertisements, and news stories feature disabled individuals in roles of leadership, innovation, and success, it helps break the stereotype that disability equals inability.

Social media also provides a platform for disabled professionals to share their experiences, advocate for change, and build supportive communities.

Encouraging open conversations about disability in the workplace is another powerful tool for changing perceptions.

When colleagues and employers are exposed to real-life stories of perseverance, skill, and achievement, they are more likely to shift their perspectives and recognize the value that disabled employees bring to the workforce.

Moving Toward a Future Without Workplace Discrimination

Ending workplace discrimination against disabled employees in India requires a collective effort.

Employees must know their rights and advocate for themselves, employers must take responsibility for creating inclusive environments, and society must work toward changing outdated attitudes about disability. While progress is being made, there is still much work to be done.

A truly inclusive workplace is one where every employee, regardless of ability, feels valued, supported, and given equal opportunities to succeed.

By continuing to push for change, speaking out against discrimination, and celebrating the achievements of disabled professionals, India can move toward a future where workplaces are fair and accessible for everyone.

Technology has played a crucial role in breaking down barriers for disabled employees, making it easier for them to perform tasks, communicate effectively, and integrate into the workforce.

The Role of Technology in Overcoming Workplace Discrimination

How Assistive Technology is Empowering Disabled Employees

Technology has played a crucial role in breaking down barriers for disabled employees, making it easier for them to perform tasks, communicate effectively, and integrate into the workforce.

Assistive technologies such as screen readers, speech-to-text software, and adaptive keyboards help employees with visual, hearing, or motor impairments work efficiently.

These tools not only enhance productivity but also challenge outdated perceptions about the capabilities of disabled individuals in professional settings.

For employees with mobility challenges, robotic prosthetics, like those developed by Robobionics, are transforming the way they interact with their work environment.

Advanced prosthetic hands with sensory feedback enable users to perform intricate tasks, giving them greater independence and confidence in the workplace.

The increasing availability of such technology is making it harder for employers to justify discriminatory practices, as disabled employees now have access to solutions that allow them to work just as effectively as their peers.

Remote Work and Flexible Arrangements as a Game Changer

One of the biggest challenges disabled employees face is navigating inaccessible workplaces. Many offices are still not designed with accessibility in mind, making it difficult for employees with mobility impairments to move freely.

However, the rise of remote work and flexible job opportunities has significantly improved employment prospects for disabled professionals.

Remote work eliminates many of the physical barriers that disabled employees encounter. It allows them to work in a comfortable environment where they have access to their necessary tools and accommodations.

This shift has forced companies to rethink traditional workplace structures and recognize that productivity does not depend on being physically present in an office.

Employers that embrace remote work policies create more inclusive opportunities for disabled individuals, helping to level the playing field.

Flexible working hours have also been beneficial for employees with chronic illnesses or conditions that require frequent medical attention.

Rather than being forced to adhere to rigid schedules, disabled employees can work during their most productive hours, ensuring that their health does not become a barrier to career growth.

Companies that implement flexible work arrangements not only comply with disability inclusion guidelines but also benefit from a more motivated and loyal workforce.

Artificial Intelligence and Workplace Inclusion

Artificial Intelligence (AI) is playing a growing role in making workplaces more inclusive for disabled employees. AI-powered transcription services allow employees with hearing impairments to follow conversations during meetings in real time.

Voice-controlled assistants help individuals with motor impairments complete tasks hands-free, while AI-driven recruitment tools can help remove bias from hiring processes by focusing solely on skills and qualifications rather than physical abilities.

AI is also being used in virtual training and development programs, allowing disabled employees to upskill at their own pace.

By using adaptive learning technologies, training modules can be customized based on an individual’s abilities, ensuring that everyone has access to the same career growth opportunities.

As AI continues to advance, its potential to create a fairer and more accessible workplace will only increase.

The Responsibility of Employers to Leverage Technology for Inclusion

While technology has made the workplace more accessible, its benefits depend on whether employers actively adopt these innovations.

Companies that invest in assistive technology, digital accessibility tools, and inclusive software platforms set a higher standard for workplace equality.

Employers must ensure that their internal systems, software, and online platforms are designed to accommodate disabled users.

This includes simple changes like ensuring company websites and work portals are compatible with screen readers or providing captions for video content.

Employers should also stay informed about emerging technologies that can enhance workplace accessibility. By proactively integrating these tools, they demonstrate a commitment to supporting disabled employees rather than simply complying with legal requirements.

When technology is used as a means of inclusion rather than exclusion, it creates an environment where disabled employees can truly thrive.

Conclusion

Workplace discrimination against disabled employees in India is a challenge that requires awareness, action, and long-term commitment to change. While legal protections exist, true progress depends on how well companies implement inclusive policies, support employees, and leverage technology to create fair opportunities. Disabled employees must know their rights, build strong support systems, and take action when faced with discrimination. Employers, in turn, must recognize that inclusion is not just a legal obligation but a way to create a more diverse, innovative, and successful workforce.

Technology is playing a major role in breaking barriers, from assistive tools to remote work and AI-driven accessibility solutions. Companies that embrace these advancements are leading the way in workplace inclusion. However, change does not happen overnight. It requires continuous education, advocacy, and a shift in public perception about disability and employment.

The goal is a future where every employee, regardless of ability, is valued for their skills, contributions, and potential. By standing up against discrimination, promoting accessibility, and fostering inclusive workplaces, we move closer to making this vision a reality.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.