Gain valuable tips to help your child comfortably adjust to a new prosthetic limb, building confidence and promoting successful adaptation.

How to Help Your Child Adjust to a New Prosthetic Limb

Getting a new prosthetic limb can be a big change for a child. It’s a moment filled with many emotions—hope, worry, excitement, and sometimes fear. As a parent, you want to do everything you can to make this transition smooth and positive. But it’s not always easy to know where to start.

Children react to prosthetics in their own way. Some adapt quickly, while others need more time. What matters most is giving them the space, support, and confidence to feel comfortable with their new limb. This process isn’t just physical. It’s also emotional, social, and even playful. With the right guidance, the prosthetic can become not just a tool, but a part of their life that helps them move freely, try new things, and grow with confidence.

When your child first receives a prosthetic limb, their reaction may not be what you expect. Some children are excited right away. Others might feel nervous, unsure, or even disappointed. These reactions are completely normal. A prosthetic is something new on their body. It looks different. It feels different. It moves in ways they’re not used to. It can take time for them to trust it.

Understanding Your Child’s First Reactions

The Emotional Impact of a New Prosthetic

When your child first receives a prosthetic limb, their reaction may not be what you expect. Some children are excited right away.

Others might feel nervous, unsure, or even disappointed. These reactions are completely normal. A prosthetic is something new on their body.

It looks different. It feels different. It moves in ways they’re not used to. It can take time for them to trust it.

As a parent, your role is to stay patient and calm. Give your child space to talk about how they feel, but don’t rush them to explain everything.

Sometimes, kids can’t find the right words to describe what they’re experiencing. You might notice signs through their behavior—maybe they avoid wearing the prosthetic, or they get quiet when you talk about it.

These are gentle signs that they need more time to adjust.

Reassure them that it’s okay to feel unsure. You don’t need to fix every emotion. Just listening, being near them, and reminding them that they are still the same strong, loved child can go a long way.

If your child is open to it, you can share stories of others who use prosthetics. Seeing someone else doing everyday things with a prosthetic helps build belief that they can too.

Sometimes, children might also feel frustrated if the prosthetic doesn’t work exactly how they hoped right away. It may take effort to walk steadily or to pick up objects with control.

In these moments, help your child focus on effort, not results. Celebrate the small tries. Over time, these become big wins.

Building Comfort with the Prosthetic

One of the first goals after receiving a prosthetic is to help your child get used to how it feels. At first, they may find it heavy or awkward.

The skin around the socket may feel tight or sensitive. Movement might feel stiff. These sensations usually improve as their body gets used to the device.

Let your child wear the prosthetic for short periods at the beginning. You can start with a few minutes at home—perhaps during a favorite activity—then slowly increase the time as they feel more comfortable.

This gentle approach prevents discomfort and builds trust. You’re showing them that this new limb isn’t something to fear. It’s something they can learn to use, little by little.

Make sure the fit feels right. If your child says it hurts or if you see redness that doesn’t go away, talk to your prosthetist.

A good fit is essential. When the prosthetic feels secure and natural, children are more likely to use it without hesitation.

Encourage your child to move in ways that feel safe. Walking around the house, using the arm to hold soft objects, or even simple games can help them learn balance and motion.

Let them move at their own pace. Don’t push them into activities too fast. Instead, let their comfort lead the way.

Once your child starts wearing their prosthetic more often, the next step is helping them use it during everyday activities. These are the small, daily moments that help them feel more independent—like putting on clothes, brushing teeth, eating meals, or picking up toys. The goal here isn’t to do everything perfectly. It’s about trying, learning, and building comfort in small steps.

Helping Your Child Gain Confidence in Daily Life

Creating a Safe and Supportive Routine at Home

Once your child starts wearing their prosthetic more often, the next step is helping them use it during everyday activities. These are the small, daily moments that help them feel more independent—like putting on clothes, brushing teeth, eating meals, or picking up toys.

The goal here isn’t to do everything perfectly. It’s about trying, learning, and building comfort in small steps.

The home is the best place to start because it feels familiar and safe. Choose a calm time of day when your child isn’t rushed or tired.

Invite them to use the prosthetic during one simple task. If it’s an arm prosthetic, maybe they try holding a toothbrush or turning a page. If it’s a leg prosthetic, maybe they take a few steps between rooms with support nearby.

Celebrate even the smallest progress, like standing up for a few seconds or reaching for something with their new limb.

Encourage practice, but don’t turn it into a test. It’s okay if your child wants to use their other hand or needs help.

The key is showing that the prosthetic is part of their body, not a replacement for it. Over time, as they succeed in small moments, their confidence grows naturally.

As your child becomes more active, daily routines may also need small adjustments. Place items within reach, clear the floor of obstacles, and create spaces where your child can sit or stand comfortably while using the prosthetic.

These simple changes make it easier for your child to succeed—and they notice that the environment is made to support them, not challenge them.

Encouraging Movement Through Play

Children learn best when they’re having fun. Play is one of the most powerful tools to help your child feel confident with a new prosthetic. It gives them a reason to move, explore, and discover how their body works in new ways.

Start with activities they already enjoy. If your child likes building with blocks, encourage them to use their prosthetic hand to pick pieces up. If they love dancing, let them try moving to music while wearing their leg prosthetic.

These playful moments take the focus away from the prosthetic itself and put it back on the joy of movement.

Games that involve light movement and coordination can be especially helpful. Simple tasks like rolling a ball, stacking cups, or reaching for objects on a shelf can improve control without feeling like hard work.

Over time, these movements build strength, balance, and muscle memory.

Let your child explore new types of play too. They might be drawn to different toys, puzzles, or movement games now that they have a new way to interact with the world.

Be open to these changes. They show that your child is adapting and discovering what feels good.

Encouraging play doesn’t mean everything has to go smoothly. Your child might drop something, lose balance, or get frustrated. That’s okay. Stay nearby, offer support if needed, and remind them that everyone learns by doing—even adults.

What matters most is helping your child see their prosthetic not as a challenge, but as a part of their growing abilities.

As your child learns to use their new prosthetic, it’s not just about movement and tasks—it’s also about how they feel about themselves. Children notice differences, both in their own bodies and in how others respond to them. They may wonder if they still fit in with their friends or feel unsure about how others see them. This is where emotional support becomes just as important as physical support.

Supporting Emotional Growth Alongside Physical Progress

Helping Your Child Feel Proud, Not Different

As your child learns to use their new prosthetic, it’s not just about movement and tasks—it’s also about how they feel about themselves. Children notice differences, both in their own bodies and in how others respond to them.

They may wonder if they still fit in with their friends or feel unsure about how others see them. This is where emotional support becomes just as important as physical support.

Let your child know that it’s okay to feel a mix of emotions. Some days they may feel proud of their progress. Other days they may feel sad, angry, or frustrated. These feelings don’t mean something is wrong.

They’re part of adjusting to something new. What helps most is your calm presence. When you stay open, warm, and nonjudgmental, your child knows it’s safe to express how they feel.

Children need to hear that their prosthetic does not define them. It’s something they use—not something they are. Talk openly about how their body is unique, and how everyone has something that makes them different.

You don’t need to give long speeches. A few honest, caring words—shared at the right time—can make your child feel seen and accepted.

Over time, invite your child to share what they like about their new abilities. Maybe they’re proud of walking farther than before. Maybe they figured out how to hold a spoon or carry a toy.

Celebrate these moments with them. Not just for the task they completed, but for the courage they showed in trying. This builds pride from the inside out.

Managing Social Situations With Friends and Classmates

Going back to school or playing with friends can feel like a big step when your child has a new prosthetic. They may worry about being asked questions or feeling left out.

As a parent, you can help prepare them for these moments, and teach them how to handle attention or curiosity in a way that feels comfortable.

Start by asking your child how they want to talk about their prosthetic, if the topic comes up. Some kids like to explain it in simple terms.

Others may prefer to change the subject or say, “It just helps me move better.” There’s no one right answer—what matters is that your child feels in control of their story.

You can also speak with teachers, coaches, or other adults in your child’s life. Help them understand your child’s needs and what kind of support works best.

A teacher who knows your child might need extra time for certain tasks, or a coach who allows for small adjustments during physical activities, can make the school day feel more welcoming.

Friendships matter a lot during this time. Encourage your child to stay connected with peers, even if they’re not ready for every group activity yet. Playdates, shared hobbies, or small group games can help your child feel included without pressure.

If your child does face teasing or exclusion—which sadly can happen—it’s important to act quickly but gently. Talk through what happened. Offer reassurance. Speak to the school or the group leader if needed.

But also help your child build the confidence to respond calmly. Sometimes, even a simple sentence like “It helps me do things just like you” can turn a question into understanding.

Social confidence builds slowly, one step at a time. But with steady support and practice, your child will learn to walk into any space knowing they belong.

One of the most important partners in your child’s journey is their prosthetist—the specialist who designs, fits, and adjusts the prosthetic limb. This is not just a one-time visit. As your child grows, becomes more active, or develops new needs, their prosthetic may need updates, repairs, or complete changes. That’s why it’s helpful to build a long-term, trusting relationship with the prosthetist from the start.

Working With Professionals for Long-Term Success

Building a Relationship With Your Child’s Prosthetist

One of the most important partners in your child’s journey is their prosthetist—the specialist who designs, fits, and adjusts the prosthetic limb. This is not just a one-time visit.

As your child grows, becomes more active, or develops new needs, their prosthetic may need updates, repairs, or complete changes. That’s why it’s helpful to build a long-term, trusting relationship with the prosthetist from the start.

Encourage open communication during every visit. Let your child ask questions, even small ones like “Why does this part feel wobbly?” or “Can it be made softer?” These questions help them feel involved and respected.

When the prosthetist answers clearly and kindly, your child learns that their comfort and opinions matter.

It’s also important to track your child’s comfort over time. If they start walking differently, using the prosthetic less, or avoiding activities they once enjoyed, it could be a sign that the fit needs to be adjusted.

Children often don’t explain these things right away, so watching how they move, play, and rest is key.

Prosthetists can also recommend small additions that make daily use easier, like special padding, straps, or lightweight parts. These little details can make a big difference in how your child feels by the end of a school day or after a play session.

Having regular check-ups—not just when something feels wrong—can prevent problems from building up. As your child grows taller, gains strength, or becomes more active in sports or hobbies, their prosthetic may need to change with them.

Staying in touch with your prosthetist helps you plan ahead, rather than reacting when discomfort sets in.

Including Therapists and Rehabilitation Experts

Alongside your prosthetist, physical and occupational therapists play a big role in your child’s progress. These professionals help your child learn how to move with the prosthetic, strengthen the right muscles, and find safe ways to explore new motions.

They also help with fine-tuning daily tasks like gripping, balance, or walking on uneven ground.

Therapy should never feel like a punishment or chore. A good therapist turns each session into a learning experience that feels fun and supportive.

They may use games, music, or movement activities to help your child feel at ease while practicing important skills.

Over time, your child builds confidence not just in using the prosthetic, but also in their own body. They learn what feels good, when to ask for help, and how to keep growing stronger.

Therapy also gives parents space to ask questions, learn safe exercises to do at home, and understand what to expect next.

Sometimes therapists also help with emotional support. They might notice when your child feels discouraged or scared, and they can guide conversations in a way that makes space for those feelings without letting them become barriers.

Your care team should work together—prosthetist, therapist, doctor, and of course, you as the parent. When everyone shares updates and goals, your child gets consistent, thoughtful care.

This teamwork shows your child that they’re surrounded by people who believe in them and want to help them succeed.

Going back to school after receiving a new prosthetic limb can feel like stepping into a new chapter—for both your child and the people around them. While the classroom may be familiar, the experience of moving through a school day with a prosthetic is new and often filled with small challenges. Preparing ahead of time can make the transition smoother and help your child feel more at ease.

Adapting to School Life With a Prosthetic Limb

Preparing for a Smooth Transition Back to Class

Going back to school after receiving a new prosthetic limb can feel like stepping into a new chapter—for both your child and the people around them.

While the classroom may be familiar, the experience of moving through a school day with a prosthetic is new and often filled with small challenges. Preparing ahead of time can make the transition smoother and help your child feel more at ease.

Start by having a calm, open talk with your child about how school might feel different now. Let them share what they’re excited about and what they may be nervous to face.

Talk through daily routines—like climbing stairs, opening their locker, sitting through long classes, or joining in during sports—and explore what might feel easier or harder now.

If your child has concerns, try problem-solving together. If they’re unsure about how to carry their bag or hold lunch trays, practice at home.

If they’re worried about sitting comfortably in class, visit the school ahead of time and speak with the teacher about seating options. These small actions help your child feel more prepared and in control.

It’s also a good idea to reach out to school staff. Speak with the principal, teachers, and support workers to make sure they understand your child’s needs.

Let them know if your child needs more time between classes, help with physical education, or access to a quiet place to rest if needed. Clear communication builds trust and allows the school to be a true partner in your child’s progress.

Supporting Social Comfort in a Classroom Setting

Beyond physical movement, school is a place where children build friendships, navigate group activities, and learn how to feel confident in social settings.

When a child is adjusting to a new prosthetic, these moments can feel more intense. They may worry about being asked questions or being treated differently by classmates.

You can help by practicing simple, comfortable ways your child can respond when someone asks about their prosthetic.

For example, your child might say, “It helps me walk,” or “It’s like my superhero leg.” Giving them the language to explain—without pressure—helps them feel more in control during social interactions.

Let your child decide how much they want to share with classmates. Some children are happy to talk about their prosthetic openly.

Others prefer to stay private. There’s no right or wrong choice—what matters is helping your child feel safe and supported in their decision.

Teachers also play a key role. If possible, ask your child’s teacher to gently guide class discussions about respect, kindness, and curiosity.

Not by pointing out your child, but by teaching values that create a caring classroom for everyone. This way, the class becomes a space where differences are welcomed, not singled out.

Friendships may shift during this time. Some friends may become more supportive, while others may not know how to respond. Encourage your child to stay connected to peers who make them feel good and accepted.

Over time, their confidence will return—not just in how they move, but in how they show up in the world.

One of the most effective ways to help a child adjust to a new prosthetic limb is by encouraging independence. Not in the sense of doing everything alone, but in giving them chances to try things, make choices, and learn what they are capable of. It’s often the little, everyday tasks that provide the biggest boosts in confidence.

Encouraging Independence Through Daily Challenges

Turning Small Tasks Into Confidence Builders

One of the most effective ways to help a child adjust to a new prosthetic limb is by encouraging independence.

Not in the sense of doing everything alone, but in giving them chances to try things, make choices, and learn what they are capable of. It’s often the little, everyday tasks that provide the biggest boosts in confidence.

Simple actions like getting dressed, brushing hair, or putting on shoes can seem small, but they take practice with a new prosthetic. Rather than rushing to help every time, give your child space to try first.

Let them struggle a little if it’s safe to do so. Success, even after several tries, is much more rewarding than something done for them right away.

Children can surprise you with their adaptability. They might find new ways to solve a problem, like using their other hand differently or adjusting their balance when standing up. These are important moments of growth.

Let your child take the lead when they want to, and gently guide them when they ask for help. The goal is to create a rhythm where trying becomes normal and small wins are part of the routine.

At mealtimes, bath times, or during play, invite your child to participate as fully as possible. If pouring water is tricky at first, let them pour a little at a time. If picking up toys takes effort, turn it into a game.

Each action they complete on their own teaches them that they can manage the world around them, step by step.

Giving Responsibility Without Pressure

Independence also means trusting your child with small responsibilities. These should match their age, ability, and interest, and be introduced gently.

For example, you might ask them to carry their school bag to the car, help pack their lunch, or remember to bring their prosthetic accessories when going out. These tasks create a sense of ownership, not just of the limb, but of their daily life.

This approach helps shift the child’s focus away from what is different about them, and toward what they can control. It also helps prepare them for future independence—at school, in social settings, and eventually in the workplace or community.

Of course, there will be moments when tasks are difficult or the prosthetic feels limiting.

Your role is not to erase those feelings, but to remind your child that asking for help is also a strength. Independence is not about doing everything alone. It’s about knowing when to try, when to adapt, and when to reach out.

By allowing your child to build confidence through daily tasks, you’re laying the foundation for a strong sense of self.

They begin to understand that their prosthetic is not something that holds them back—it’s something that helps them move forward, in their own way.

Conclusion

Helping your child adjust to a new prosthetic limb is a journey filled with patience, small wins, and steady encouragement. It’s not about rushing progress but about creating a safe, loving space where your child can explore, learn, and grow at their own pace.

Every step—whether it’s learning to walk, picking up a toy, or going back to school—adds to your child’s confidence. The key is to support without pressure, listen without judgment, and celebrate effort more than results.

A prosthetic limb is not just a tool. It becomes part of how your child experiences the world. With your guidance, and the support of professionals and peers, your child can move forward not just with ability—but with pride.

Their strength is already within them. Your belief helps them see it.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.