Learn tips to stay cool and reduce discomfort in hot weather by improving your prosthetic fit and managing sweat and skin irritation effectively.

How to Improve Comfort in Hot Weather with Better Prosthetic Fit

When temperatures rise, everyday life becomes a little harder for everyone. But for people who wear prosthetic limbs, the heat brings more than just discomfort. It can lead to sweating, skin irritation, swelling, and even painful sores. Suddenly, something that helps you feel whole again becomes something you dread putting on.

This doesn’t have to be the case.

There are many ways to make your prosthesis feel more comfortable during hot and humid weather. It all starts with how well the prosthesis fits your body. A good fit doesn’t just keep your limb secure—it helps your skin breathe, reduces rubbing, and allows you to move more freely.

Getting the Fit Right in Hot Weather Conditions

It Starts with an Accurate Assessment

The best way to get a comfortable fit is to make sure your prosthesis is designed specifically for your body shape, lifestyle, and climate. A prosthetist should carefully assess the size and shape of your residual limb—not just once, but regularly.

Even small changes in muscle tone or weight can affect the way your socket fits. These changes are more noticeable in summer, so it’s worth scheduling extra check-ins during hotter months.

If your socket feels tight, don’t try to push through the pain. That pressure can reduce circulation and cause swelling to get worse.

Instead, speak to your prosthetist about possible adjustments. They might suggest using a different socket shape or adding breathable padding.

Materials Matter More Than You Think

Some materials hold heat. Others help release it. Using lightweight, breathable materials can make a big difference in summer comfort.

Silicone liners are common, but in hot climates, they might not always be the best option. Newer liners use gel-infused fabrics or perforated designs that help air flow through.

The socket itself can also be made from more breathable composites. A good prosthetist will consider local weather conditions when recommending materials.

If your current setup always feels too hot, you may benefit from switching to newer, cooler materials.

The shape of the socket also plays a role. Some modern sockets are built with small air channels that help reduce heat buildup. These designs are worth exploring if you often feel sweaty or itchy while wearing your prosthesis.

Don’t Underestimate the Importance of Liner Fit

A liner that’s too tight or too loose can make hot weather problems worse. A loose liner can cause rubbing, while a tight one can increase pressure and trap heat.

It should fit snugly but not squeeze. If you feel like you’re constantly adjusting your liner, it might be time for a new one.

There are liners made specifically for hot weather. They’re made with special fabrics that wick away moisture and reduce friction. They’re not magic, but they can help reduce some of the discomfort caused by sweating.

If you use a sleeve or suspension system, talk to your provider about heat-friendly alternatives. Some suspension sleeves are now made with anti-bacterial fabrics that keep the skin cooler and cleaner during long summer days.

You can’t stop your body from sweating. It’s part of how we cool down and stay safe in the heat. But when you wear a prosthesis, sweat can build up fast and create a wet, sticky feeling. That’s when the trouble starts—slipping, odor, rashes, and even infections if not managed early.

Managing Moisture for a Cooler, Cleaner Fit

Sweat Is Natural—But It Needs a Plan

You can’t stop your body from sweating. It’s part of how we cool down and stay safe in the heat. But when you wear a prosthesis, sweat can build up fast and create a wet, sticky feeling. That’s when the trouble starts—slipping, odor, rashes, and even infections if not managed early.

To stay comfortable, you need a plan for how to deal with moisture. This means choosing the right products, sticking to a daily care routine, and making smart changes depending on the weather.

Daily Cleaning Makes a Big Difference

Keeping your limb and your prosthetic clean is one of the easiest and most effective ways to feel better during hot days. When sweat mixes with dirt, it creates a layer of grime that irritates your skin. Cleaning helps stop this before it becomes a problem.

Wash your residual limb every day with mild soap and water. Don’t scrub too hard—just enough to remove sweat and bacteria.

After washing, pat your skin dry. Make sure it’s fully dry before putting on your liner or prosthesis. Damp skin inside a warm socket is where most irritation starts.

If your liner is washable, clean it every day too. Use gentle soap and avoid strong cleaners that might damage the material. Some liners can be wiped down with alcohol-free wipes during the day if needed. Let them air dry completely before you use them again.

Preventing Odor Without Harsh Products

Odor can be embarrassing, but it’s more common than most people admit. It’s caused by bacteria that grow in warm, moist places.

While deodorants made for feet or underarms might seem like a quick fix, they can irritate the sensitive skin on your residual limb.

Instead, look for prosthetic-friendly sprays or powders made for moisture control. Some people use cornstarch or talc, but be careful not to use too much. You don’t want to create a thick paste inside your liner or socket. Less is more.

Using a clean, dry towel to wipe your limb throughout the day can also help. If you’re out and about, consider carrying a small hygiene kit. Include wipes, a soft cloth, and any skin care product you use regularly. Staying prepared makes it easier to enjoy your day without stress.

Special Liners for High-Sweat Days

Technology is catching up with real-world problems. Some liners are now made with cooling gels or moisture-wicking fabrics. These materials pull sweat away from the skin and allow it to evaporate more easily.

There are also perforated liners designed with tiny holes that let air in and moisture out. These aren’t for everyone, but if you struggle with constant sweat and heat rashes, they may be worth trying.

Speak with your prosthetist about options. Not all insurance plans cover advanced liners, but sometimes just switching to a better-fitting liner can reduce sweating and discomfort.

When possible, plan your outdoor activities during cooler parts of the day—early morning or later in the evening. Direct sunlight and high humidity make it harder to manage heat, especially if you’re already wearing a warm, enclosed device like a prosthetic limb.

Adjusting Your Routine to Stay Ahead of the Heat

Time Your Activities

When possible, plan your outdoor activities during cooler parts of the day—early morning or later in the evening. Direct sunlight and high humidity make it harder to manage heat, especially if you’re already wearing a warm, enclosed device like a prosthetic limb.

If you exercise regularly, consider breaking up your workouts into shorter sessions. Heat can build up quickly during long stretches of activity, especially if you’re walking or standing for long periods. Listen to your body. If you start to feel tired or hot, take a break. There’s no harm in pacing yourself.

If you must be outside during peak heat hours, try to find shaded paths, wear breathable clothing, and stay hydrated. Drink water even if you don’t feel thirsty—your body is using more fluids to stay cool.

Know the Early Signs of Trouble

Being in tune with your body can prevent minor problems from turning into major ones. If you start to notice any of these signs, take action right away:

  • Your limb feels itchy or starts to sting inside the socket
  • You see redness, swelling, or damp patches on your skin
  • Your prosthesis starts to slip more than usual
  • There’s a burning sensation or hot spots under the liner

These are early warnings that something’s not right. Don’t ignore them. Take off your prosthesis, cool down, and check your skin. If you see signs of irritation, clean the area and rest. If the problem doesn’t go away after a day or two, talk to your prosthetist.

The goal is to fix small issues before they get worse. Many serious problems with prosthetic comfort begin with something small—like one sore spot or one sweaty day. Paying attention early makes a big difference.

Your socket is the bridge between your body and your prosthetic limb. It’s what holds everything in place and transfers your movements into action. When the socket is too tight, too loose, or not shaped quite right, everything feels off—especially in the heat.

The Role of Proper Socket Design in Hot Weather Comfort

How a Socket Shapes Your Daily Experience

Your socket is the bridge between your body and your prosthetic limb. It’s what holds everything in place and transfers your movements into action. When the socket is too tight, too loose, or not shaped quite right, everything feels off—especially in the heat.

In summer, the body swells more easily. That means a socket that felt fine in cooler weather might suddenly become tight or pinch certain areas. This discomfort isn’t just annoying. It can stop you from walking naturally, cause fatigue, and even damage your skin.

That’s why a summer-friendly socket isn’t just about fit—it’s about flexibility, breathability, and giving your skin room to breathe.

Flexible Sockets for Changing Conditions

Some people benefit from sockets made with flexible inner layers and rigid outer shells. These designs allow for some movement and swelling without putting too much pressure on the skin. As your limb changes shape during the day, the soft layer can adjust slightly, while the hard outer shell provides support.

Flexible sockets are especially useful in hot and humid weather. They reduce the risk of tight spots and pressure sores. If you’ve ever had to remove your prosthetic halfway through the day just to feel relief, this type of design may help prevent that.

A prosthetist can evaluate your current socket and let you know if a more adaptive design would make a difference.

Ventilation Features That Actually Work

You don’t want your prosthetic to feel like a sauna. That’s why some modern sockets come with small ventilation channels or perforations that allow for better air flow. These aren’t just holes drilled into plastic—they’re carefully placed to let warm air escape without weakening the structure.

The result is a socket that stays cooler, drier, and more comfortable for longer. If your current socket traps heat and leaves you feeling sticky and sore, this could be a game-changer.

It’s also worth asking your prosthetist about lightweight socket materials. Carbon fiber, for example, can offer strength without adding too much weight or bulk. The lighter the socket, the less heat it tends to hold.

Adapting the Suspension System

The way your prosthesis stays attached to your limb—called the suspension system—also affects your comfort. In hot weather, some suspension methods may cause skin irritation or restrict air flow. Systems that use suction or vacuum might be more prone to moisture buildup if not maintained properly.

You might benefit from switching to a suspension sleeve made from breathable fabrics or using a system that allows for quick removal and reattachment during the day. That way, you can take short breaks, wipe down your limb, and reapply the prosthesis without too much trouble.

Sometimes small adjustments, like using a different gel pad or switching to a cooler liner, can improve the whole suspension experience during warm weather.

No two people experience prosthetics the same way. What works for one person may not work for another. That’s why it’s important to build a summer care plan based on your needs, your skin type, your activity level, and the kind of prosthesis you use.

Adapting to the Season With a Personalized Care Plan

Your Body Is Unique—So Your Plan Should Be Too

No two people experience prosthetics the same way. What works for one person may not work for another. That’s why it’s important to build a summer care plan based on your needs, your skin type, your activity level, and the kind of prosthesis you use.

If you’re new to wearing a prosthetic, your body might still be adjusting. In hot weather, this learning curve can feel even steeper. But with the right support and small changes in your routine, you can make things smoother.

Start by tracking how your body reacts to heat. Do you sweat more in the morning or afternoon? Are there certain parts of your limb that always get irritated? Do you feel more tired when the weather shifts? Noticing these patterns can help you and your care team find better solutions.

Routine Is Your Friend—But It Needs Flexibility

A regular routine helps keep your skin healthy and your prosthesis clean. But in hot weather, you may need to be a little more flexible. You might need to clean your limb more than once a day or take short breaks to air it out. You might even need to wear your prosthesis a bit less during extreme heat waves—and that’s okay.

Give yourself permission to adjust without feeling like you’re falling behind. Comfort isn’t a luxury—it’s a part of making your prosthesis work with you instead of against you.

It’s also worth checking in with your prosthetist more often during the summer. A quick adjustment or advice on liner changes could help you avoid weeks of discomfort. And if you’re thinking of trying new materials or socket designs, this is the best time to talk about it.

Your skin is your first line of defense. When it’s healthy, it can handle a lot—heat, movement, and even pressure from your prosthesis. But when it’s dry, irritated, or broken, even a soft liner can feel painful. That’s why taking care of your skin should be part of your daily routine, especially in hot weather.

Skin Health Comes First in Hot Weather

Why Skin Care Is Non-Negotiable

Your skin is your first line of defense. When it’s healthy, it can handle a lot—heat, movement, and even pressure from your prosthesis. But when it’s dry, irritated, or broken, even a soft liner can feel painful. That’s why taking care of your skin should be part of your daily routine, especially in hot weather.

The heat adds stress to your skin. Sweat clogs pores. Moisture gets trapped. Friction becomes constant. These things make your skin more likely to break down. Even a small red spot can turn into a wound if ignored.

Your goal isn’t just to fix problems. It’s to stop them from happening in the first place.

Moisturizing Without Overdoing It

Keeping your skin soft and healthy helps reduce friction. But too much moisturizer can make things slippery, especially inside a liner. The key is to use a small amount of a non-greasy, fast-absorbing lotion. Avoid scented products or those with alcohol—they can dry your skin or cause reactions.

The best time to apply lotion is at night, after you’ve cleaned and dried your limb. That gives your skin time to absorb it fully before the next day. In the morning, make sure your skin is dry and clean before you put on your prosthesis. That helps your liner stay in place and reduces the risk of rubbing.

If you notice dry patches, cracking, or rough skin, don’t wait. Treat them early. Skin that’s already damaged will only get worse in the heat.

Watch for Trouble Spots

Some areas of your limb may get more pressure than others. These “hot spots” are usually where the socket presses harder or moves more during walking. In summer, these areas are more likely to get irritated or sore.

Run your fingers along your limb at the end of the day. Look for warmth, swelling, redness, or skin changes. If you feel any tender areas, try resting that spot for a few hours. If it doesn’t improve, it may be time to adjust your socket or liner.

It’s easy to overlook small changes, but they can grow quickly in hot weather. Don’t be afraid to speak up to your prosthetist. Even if it seems like a minor issue, it’s better to fix it early than deal with a larger problem later.

Clean Clothing and Liners Make a Big Impact

Sometimes it’s not the prosthesis that causes skin issues—it’s the clothes you wear with it. Socks, liners, sleeves, and even your pants can all hold onto sweat and bacteria. Make sure to wear clean, dry clothing every day. If you wear socks or stump sheaths, wash them daily. Same goes for liners and sleeves.

Choose breathable, soft fabrics. Cotton or moisture-wicking blends are good choices. Avoid anything too tight or synthetic—it might trap heat or rub against your skin the wrong way.

If you notice a rash that doesn’t go away or keeps coming back, it could be a sign of a skin infection. Don’t wait for it to clear on its own. See a doctor or prosthetist and get it checked. Infections are easier to treat when caught early.

When your prosthesis isn’t fitting right, it’s not just your body that suffers. The constant distraction can wear down your mental energy. It’s harder to enjoy your day when you’re thinking about how much your limb hurts or whether it’s going to start slipping again. Over time, this stress can lead to frustration, anxiety, or even depression.

Psychological Comfort Is Just as Important

The Mental Strain of Discomfort

When your prosthesis isn’t fitting right, it’s not just your body that suffers. The constant distraction can wear down your mental energy. It’s harder to enjoy your day when you’re thinking about how much your limb hurts or whether it’s going to start slipping again. Over time, this stress can lead to frustration, anxiety, or even depression.

Hot weather adds to that pressure. You may feel more tired. You may cancel plans because you’re too uncomfortable to go out. Even short walks may feel like a challenge. It’s easy to feel discouraged when your body isn’t cooperating.

That’s why finding physical comfort is only part of the goal. Feeling in control, knowing what to expect, and having strategies in place—those things help you feel better mentally, too.

Take Back Control with Routine and Support

Simple routines can give you back that sense of control. Knowing how to care for your skin, how to clean your prosthesis, and how to handle sweaty days makes everything feel more manageable. You’re no longer guessing or hoping for the best—you have a plan.

Having support also helps. Talk to your prosthetist regularly. Don’t wait until something hurts. Join a peer support group if one’s available. You might learn a trick that makes a huge difference for you, and you can also share what’s worked for you with others.

Sometimes, just knowing you’re not alone can make a hard day easier to face.

Building Long-Term Comfort into Everyday Life

Plan Ahead, Not Just for Today

Improving comfort during hot weather isn’t just about quick fixes—it’s about building habits and setups that support you long-term. When you make smart choices with your prosthetic fit, care routine, and materials, you create a more reliable and comfortable experience year-round.

These changes don’t just help in summer. They build a stronger foundation for your daily life.

That might mean investing time into regular checkups. It might mean trying a different liner or switching to a more breathable socket material. It might even mean accepting that your prosthetic needs will change from season to season—and that’s perfectly normal.

Comfort isn’t a destination. It’s an ongoing process that works best when you stay open to small improvements.

Communication Makes All the Difference

A big part of staying comfortable in the heat is staying connected with your prosthetic care team. That includes your prosthetist, physical therapist, and anyone else involved in your support circle. Don’t feel like you need to “tough it out” or wait until the problem gets worse.

If your prosthesis starts feeling different—even slightly—bring it up. If you’re sweating more than usual or getting tired faster, talk about it. Your team can’t help you unless they know what’s going on. And most of the time, there’s a solution that’s easier than you think.

Small adjustments—a better-fitting socket, a different liner, a tweak in suspension—can lead to big improvements in how you feel each day.

Give Yourself Grace

It’s easy to feel frustrated when your prosthesis doesn’t cooperate in hot weather. But comfort isn’t always about perfection—it’s about consistency and care. Some days will be easier than others, and that’s okay.

The important thing is to stay patient with yourself and keep trying. Your journey is your own. What matters is that you keep moving forward, keep asking for help when you need it, and keep making choices that support your well-being.

Heat waves will come and go. But the way you care for your limb, your prosthesis, and your mental health—that’s what makes the real difference.

Conclusion

Hot weather doesn’t have to mean a season of discomfort. With the right approach, a well-fitted prosthetic, and a daily care routine built around your needs, you can stay cool, confident, and comfortable—even when temperatures rise.

Comfort starts with understanding your body and choosing the right solutions for it. That means working with your prosthetist, staying consistent with skin care, using breathable materials, and making small adjustments as needed. These things add up to a better experience—not just in summer, but all year round.

So take the time to listen to your body. Pay attention to the early signs. Don’t wait for discomfort to take over. When you make comfort a priority, your prosthesis becomes more than a tool—it becomes a natural part of your life that helps you stay active and free, no matter the weather.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.