Learn how to create inclusive workplaces for employees with prosthetics through accessibility, adaptive tools, and supportive policies in India.

How to Make Workplaces More Inclusive for Employees with Prosthetics

Workplaces are meant to be spaces where all employees feel valued, comfortable, and able to perform at their best. However, for individuals who use prosthetics, the workplace can present unique challenges. From physical accessibility barriers to unconscious biases, employees with prosthetic limbs often encounter obstacles that their colleagues may not even notice.

A truly inclusive workplace goes beyond just hiring people with disabilities—it ensures they have the right support, tools, and environment to succeed. Simple adjustments in office design, company policies, and workplace culture can make a significant difference in making employees with prosthetics feel welcomed and empowered.

Creating an inclusive workplace begins with understanding the unique needs of employees who use prosthetic limbs. While prosthetics help individuals regain mobility and independence, they are not a perfect replacement for natural limbs.

Understanding the Needs of Employees with Prosthetics

Creating an inclusive workplace begins with understanding the unique needs of employees who use prosthetic limbs. While prosthetics help individuals regain mobility and independence, they are not a perfect replacement for natural limbs.

Employees may experience discomfort, require adjustments, or need specific accommodations to perform their best at work.

Each individual’s experience with a prosthetic is different. Some may have no difficulty navigating their workspace, while others may need modifications to ensure they can move comfortably and work efficiently.

Recognizing that needs vary from person to person is the first step in fostering a truly inclusive environment.

Physical Comfort and Accessibility in the Workplace

One of the primary concerns for employees with prosthetics is physical accessibility. Workspaces should be designed with mobility in mind, ensuring that individuals with prosthetic limbs can navigate the environment without unnecessary strain.

Office layouts should have wide walkways and unobstructed pathways, allowing employees with prosthetic legs to move freely without worrying about tight spaces or obstacles.

Desks and workstations should be adjustable to accommodate employees who may need different seating arrangements to remain comfortable throughout the day.

For those who use prosthetic arms or hands, tasks like typing, using office equipment, or handling small objects may require slight modifications.

Providing ergonomic tools, such as adjustable keyboards or voice-activated software, can make everyday tasks easier and more efficient.

Rest areas should also be designed with inclusivity in mind. Employees with prosthetics may need to remove or adjust their prosthetic limbs during the day, especially if they experience discomfort after prolonged use.

Having private, comfortable spaces where they can rest without disruption fosters a workplace that prioritizes their well-being.

Workplace Policies that Support Employees with Prosthetics

Beyond physical accessibility, inclusive policies ensure that employees with prosthetic limbs are supported in every aspect of their professional journey.

One of the most important workplace policies is flexibility. Employees with prosthetics may require time for medical appointments, prosthetic adjustments, or physical therapy.

Offering flexible work hours or remote work options when needed can make a significant difference in their ability to maintain a healthy work-life balance.

Health and safety policies should also be updated to include considerations for employees with prosthetic limbs.

Emergency evacuation plans, for instance, must take into account employees who may require additional assistance in case of an emergency. Ensuring that all safety protocols are inclusive and accessible demonstrates a commitment to employee well-being.

Workplaces should also consider insurance and healthcare benefits that cover prosthetic maintenance and related medical needs.

Many employees with prosthetics require periodic adjustments or replacements for their devices, and offering healthcare benefits that support these needs helps reduce financial and logistical stress.

Reducing Bias and Fostering Workplace Inclusion

Even when physical accommodations and policies are in place, workplace culture plays a crucial role in making employees with prosthetics feel truly included. Unfortunately, unconscious bias and misconceptions about prosthetic users still exist in many professional environments.

Colleagues and managers may assume that employees with prosthetics are less capable of performing certain tasks or require constant assistance. In reality, most individuals with prosthetic limbs develop skills and strategies to perform their work just as effectively as their peers.

Workplace training programs that focus on disability inclusion and awareness can help reduce biases and misconceptions.

These sessions should educate employees about prosthetic technology, workplace accessibility, and respectful communication with colleagues who use prosthetics.

Encouraging open discussions and providing opportunities for employees to ask questions in a supportive setting can break down barriers and create a more inclusive culture.

An inclusive workplace is one that ensures every employee has the right tools to succeed. For employees with prosthetic limbs, this means offering technology and equipment that allow them to perform their tasks comfortably and efficiently.

Providing the Right Tools and Technology for Employees with Prosthetics

An inclusive workplace is one that ensures every employee has the right tools to succeed. For employees with prosthetic limbs, this means offering technology and equipment that allow them to perform their tasks comfortably and efficiently.

Simple modifications to office tools, digital systems, and workstations can make a significant difference in productivity and job satisfaction.

Ergonomic Workstations for Comfort and Efficiency

Employees with prosthetic arms or hands may find traditional office setups challenging when performing tasks that require fine motor skills, such as typing or handling small office equipment.

Adjustable workstations with ergonomic keyboards, trackball mice, or voice-recognition software can provide alternative ways to complete tasks without strain.

For those who use prosthetic legs, standing desks that can be lowered to a seated position allow for greater flexibility and comfort throughout the workday.

Seats and desk heights should also be adjustable to accommodate different mobility needs. Employees with lower limb prosthetics may prefer a seating arrangement that provides additional legroom or allows them to adjust their posture throughout the day.

Ensuring that these modifications are readily available rather than requiring employees to request them removes unnecessary barriers to workplace comfort.

Assistive Technology for Digital Accessibility

With the increasing use of digital tools in the workplace, ensuring that software and systems are accessible to employees with prosthetic limbs is crucial.

Some individuals may find it easier to use speech-to-text software for writing emails and documents, while others may benefit from customizable keyboard shortcuts to reduce repetitive hand movements.

Touchscreen devices with adjustable sensitivity settings can make navigation easier for employees who use prosthetic hands.

Companies should also ensure that all digital platforms, including internal software and communication tools, are compatible with assistive technologies.

Making these adjustments standard practice ensures that employees with prosthetics can work as efficiently as their colleagues.

Providing Onboarding and Training Support

When hiring employees with prosthetic limbs, companies should provide adequate onboarding and training that takes their needs into account.

Standard workplace training programs may not always address accessibility concerns, so offering individualized sessions can help employees learn how to navigate their new work environment comfortably.

Supervisors and HR teams should have open conversations with new hires to understand their specific needs and preferences. This ensures that accommodations are made proactively, rather than waiting for an employee to bring up concerns.

Offering mentorship programs where employees with prosthetics can connect with colleagues who have similar experiences can also foster a sense of community and support within the workplace.

Encouraging Collaboration and Teamwork

Inclusivity in the workplace is not just about policies and tools—it is also about how employees interact with one another. Colleagues should be encouraged to collaborate with employees with prosthetics without making assumptions about their capabilities.

Team leaders can foster this inclusive mindset by assigning projects based on skill and interest rather than perceived ability.

Employees with prosthetic limbs should be given equal opportunities for leadership roles, promotions, and team projects.

Ensuring that they are recognized for their contributions and potential helps break down stereotypes and creates a workplace culture where everyone is valued for their talents.

While physical accommodations and technological support are essential, true workplace inclusion goes beyond adjustments to infrastructure and tools. A company’s culture determines how welcome and valued employees with prosthetics feel in their roles.

Building a Workplace Culture of Inclusion and Respect

While physical accommodations and technological support are essential, true workplace inclusion goes beyond adjustments to infrastructure and tools. A company’s culture determines how welcome and valued employees with prosthetics feel in their roles.

Fostering a respectful, understanding, and inclusive environment ensures that employees with prosthetics are not just accommodated, but fully integrated into the workplace.

Encouraging Open Conversations About Accessibility Needs

One of the most effective ways to create an inclusive environment is by normalizing discussions around accessibility. Employees with prosthetics should feel comfortable expressing their needs without fear of judgment or being seen as an inconvenience.

Managers and HR teams should take the initiative to check in regularly with employees, asking if their workspace or job duties need any modifications.

However, it’s important to approach these conversations in a way that respects the employee’s autonomy. Rather than assuming what they need, employers should ask open-ended questions like, “Is there anything we can do to support you in your role?” or “Would any adjustments make your workday more comfortable?”

Encouraging open dialogue also applies to colleagues. Many employees may hesitate to ask questions about prosthetics out of fear of saying the wrong thing.

While every individual has different comfort levels, creating an environment where respectful curiosity is welcomed can reduce misunderstandings and foster better teamwork.

Eliminating Workplace Stigma and Stereotypes

Despite advances in disability inclusion, outdated stereotypes about prosthetics and physical ability still exist. Some employees with prosthetic limbs may encounter biases that assume they are less capable, need constant assistance, or should be limited to specific job roles.

These assumptions create barriers that prevent employees from advancing in their careers or being taken seriously as professionals.

Workplace training programs that address unconscious bias can help eliminate these misconceptions. These programs should educate employees and leadership on how to interact with colleagues with prosthetics in a way that is respectful and empowering.

For example, assuming that an employee with a prosthetic leg cannot handle a physically active role without first discussing it with them can be exclusionary.

It is essential to recognize that many individuals with prosthetics are fully capable of performing the same tasks as their colleagues and should be treated accordingly.

Creating Inclusive Social and Professional Opportunities

Workplace inclusion is not just about job performance—it also extends to company culture and social interactions. Employees with prosthetics should feel just as involved in workplace activities, team-building events, and networking opportunities as their peers.

Employers should ensure that all workplace events are accessible. If an activity involves physical movement—such as a company sports event or an offsite retreat—employees with prosthetics should be given the option to participate in ways that suit their abilities.

Alternative options should be available to ensure that no one is left out simply because an event was not designed with accessibility in mind.

In professional settings, companies should actively promote leadership and career development opportunities for employees with prosthetics.

When employees see individuals with disabilities in leadership positions, it reinforces the message that success is not limited by physical ability.

Providing mentorship programs, career growth workshops, and leadership training for employees with prosthetics creates pathways for professional advancement and ensures they have the same opportunities to excel as their colleagues.

Recognizing and Celebrating Diversity

An inclusive workplace is one that celebrates diversity rather than just accommodating it. Employees with prosthetics bring unique perspectives, skills, and experiences that can contribute to a richer, more dynamic work environment.

Recognizing these contributions helps build a culture of appreciation and respect.

Companies can celebrate disability inclusion through awareness campaigns, storytelling initiatives, and employee spotlights that highlight the achievements of employees with prosthetics.

These efforts should not focus on inspiration alone but rather on showcasing professional excellence and reinforcing that disability inclusion strengthens the entire organization.

A truly inclusive workplace starts at the top. When company leaders prioritize accessibility and inclusion for employees with prosthetics, it creates a culture where everyone feels valued and supported.

The Role of Leadership in Driving Workplace Inclusion

A truly inclusive workplace starts at the top. When company leaders prioritize accessibility and inclusion for employees with prosthetics, it creates a culture where everyone feels valued and supported.

Leadership teams play a crucial role in setting the tone, implementing policies, and ensuring that inclusion is not just a statement but a daily practice within the organization.

Leading by Example

Executives, managers, and team leaders must actively demonstrate their commitment to inclusion.

When leadership openly discusses accessibility, supports employees with prosthetics, and ensures that accommodations are readily available, it sends a strong message that inclusion is a priority.

Leaders should not wait for employees with prosthetics to ask for adjustments; instead, they should proactively create an environment where accessibility is already built into workplace policies and practices.

Simple actions—such as ensuring company meetings take place in accessible locations, advocating for inclusive hiring practices, and participating in disability awareness training—help foster a culture of acceptance.

When leaders take inclusion seriously, it encourages all employees to do the same.

Implementing Inclusive Hiring and Retention Strategies

One of the biggest barriers to workplace inclusion is the hiring process itself. Many job descriptions unintentionally discourage individuals with prosthetics from applying due to vague or outdated requirements.

Organizations should ensure that job postings focus on skills and qualifications rather than physical abilities unless absolutely necessary for the role.

Interview processes should also be designed with accessibility in mind. Employers should ask candidates if they require any accommodations during interviews and ensure that assessment methods do not disadvantage applicants with prosthetic limbs.

Offering flexible interview formats, such as virtual interviews or adjusted physical tasks, ensures a fair hiring process for all candidates.

Retention is just as important as hiring. Companies must ensure that employees with prosthetics have opportunities for career growth, mentorship, and promotions.

If an employee needs adjustments to their work environment, leadership should provide those accommodations without delay. Employees should never feel that requesting accommodations will negatively impact their career progression.

Integrating Accessibility into Company Policies

Workplace policies should not only meet legal requirements but also go beyond compliance to create a genuinely inclusive environment.

Accessibility should be embedded into all aspects of company operations, from onboarding processes to employee benefits and workplace safety plans.

Health benefits should include coverage for prosthetic maintenance, physical therapy, and other disability-related healthcare needs.

Emergency preparedness plans should be reviewed to ensure they account for employees who use prosthetics, ensuring that evacuation procedures and safety protocols do not create additional barriers.

Regular accessibility audits can help organizations identify areas where improvements are needed. Companies should seek feedback directly from employees with prosthetics to understand what works and what needs to change.

When employees see that their input leads to real action, they feel valued and respected.

Partnering with Disability Advocacy Organizations

To create a truly inclusive workplace, organizations can collaborate with disability advocacy groups and accessibility experts.

These partnerships can provide valuable insights into best practices for workplace accessibility, employee training programs, and technological advancements that support employees with prosthetics.

Companies can also participate in disability-focused career fairs, mentorship programs, and community initiatives to actively engage with and support the disabled workforce.

By aligning with external organizations that specialize in disability inclusion, businesses demonstrate their long-term commitment to making the workplace better for everyone.

Creating an inclusive workplace for employees with prosthetics is not a one-time effort—it requires ongoing evaluation and improvement.

Measuring the Success of Workplace Inclusion Efforts

Creating an inclusive workplace for employees with prosthetics is not a one-time effort—it requires ongoing evaluation and improvement.

Companies must track the effectiveness of their inclusion strategies to ensure that employees with prosthetics feel supported, valued, and empowered.

Measuring success involves gathering feedback, analyzing workplace experiences, and making necessary adjustments to policies and practices.

Gathering Employee Feedback and Insights

One of the most effective ways to measure inclusion is by listening to the employees who are directly affected. Organizations should conduct regular surveys, focus groups, or one-on-one discussions with employees who use prosthetics to understand their workplace experience.

These conversations should focus on accessibility challenges, workplace culture, and any adjustments that could improve their daily work environment.

Feedback should be collected anonymously if needed, so employees feel safe expressing their honest opinions. Creating an open-door policy where employees with prosthetics can approach HR or leadership without fear of judgment encourages more transparent discussions.

Tracking Workplace Accessibility Improvements

Companies should assess how well they have implemented accessibility adjustments.

This includes evaluating physical workplace changes, such as office layouts, ergonomic workstations, and accessible meeting spaces, as well as digital accessibility improvements like assistive technology and software compatibility.

Regular accessibility audits ensure that workplaces remain inclusive as technology, workspaces, and employee needs evolve. Businesses should also be proactive in making improvements rather than waiting for employees to bring up issues.

Monitoring Career Growth and Retention Rates

A key indicator of true inclusion is whether employees with prosthetics are advancing in their careers at the same rate as their colleagues.

If individuals with prosthetic limbs are being overlooked for promotions or leadership roles, it may indicate underlying biases or barriers within the workplace.

Companies should analyze retention rates to see if employees with prosthetics stay with the organization long-term. If turnover rates are higher among disabled employees, it may signal that workplace adjustments are insufficient or that employees do not feel fully supported.

Assessing Workplace Culture and Inclusion Initiatives

Beyond physical and policy-based improvements, workplace culture plays a critical role in inclusion. Companies should evaluate whether employees with prosthetics feel socially integrated within their teams.

Observing workplace interactions, gathering feedback from colleagues, and assessing participation in team-building activities can reveal whether inclusion efforts are truly working.

Training programs on disability inclusion and bias awareness should be regularly updated and assessed for effectiveness. If employees with prosthetics still face barriers in workplace interactions, additional training and awareness programs may be needed.

Recognizing and Celebrating Progress

Companies should not only focus on areas that need improvement but also celebrate successes in workplace inclusion.

Recognizing efforts to create a more accessible and welcoming work environment helps reinforce the importance of inclusion and encourages continuous progress.

Employers can highlight success stories, showcase employees with prosthetics in leadership roles, and share testimonials from employees who have benefited from workplace accessibility improvements.

Celebrating inclusion achievements sends a powerful message that diversity is not just welcomed but valued.

As technology, workplace policies, and social attitudes continue to evolve, the future of workplace inclusion for employees with prosthetics looks promising.

The Future of Inclusive Workplaces for Employees with Prosthetics

As technology, workplace policies, and social attitudes continue to evolve, the future of workplace inclusion for employees with prosthetics looks promising.

Companies that prioritize accessibility and inclusion now will be better positioned to attract and retain top talent while fostering a culture of respect and equality.

The key to long-term success lies in continuous innovation, policy refinement, and a commitment to creating workplaces where everyone—regardless of physical ability—can thrive.

Advancements in Prosthetic Technology and Workplace Integration

Prosthetic technology is advancing rapidly, with new innovations designed to enhance comfort, mobility, and functionality.

Smart prosthetics with AI-driven movements, advanced grip control, and sensory feedback are improving the way people interact with their environments.

Employers should stay informed about these advancements and consider how they can integrate emerging technologies into the workplace.

For example, as more prosthetic users adopt bionic hands with touchscreen compatibility, workplaces should ensure that office devices and equipment are designed to be compatible.

Similarly, wearable assistive technologies that support movement and reduce strain can be integrated into workplace wellness initiatives. Staying ahead of technological trends helps companies provide the best possible work environment for employees with prosthetics.

Remote and Hybrid Work as a Tool for Inclusion

The shift toward remote and hybrid work presents new opportunities for accessibility and inclusion. Employees with prosthetics may prefer flexible work arrangements that reduce the physical strain of commuting or allow for a more comfortable home workspace.

Companies that offer remote work options, along with the necessary digital accessibility tools, create a more accommodating environment for employees with diverse needs.

As remote work policies become more common, businesses must ensure that employees with prosthetics have access to assistive technology, ergonomic home office setups, and virtual collaboration tools.

Providing financial support for accessible home workstations can further enhance productivity and well-being.

Legal and Policy Developments in Disability Inclusion

Governments and organizations worldwide are increasingly prioritizing workplace accessibility through updated disability rights laws and inclusion policies.

Companies that stay ahead of these developments will not only remain compliant with legal requirements but will also position themselves as leaders in disability inclusion.

Employers should regularly review workplace policies to ensure they align with national and international accessibility standards.

Collaborating with disability rights organizations and industry leaders can provide valuable insights into best practices for creating an inclusive work environment.

Shifting Workplace Culture Toward Universal Design

The long-term goal of workplace inclusion is to move beyond accommodation and toward universal design—an approach that ensures workplaces are accessible to everyone from the start.

Instead of making individual modifications for employees with prosthetics, companies should proactively design workspaces, tools, and policies that naturally support all employees, regardless of ability.

Universal design benefits not only employees with prosthetics but also the entire workforce. Adjustable desks, voice-activated software, and accessible digital interfaces create a more flexible and adaptable work environment for everyone.

When inclusion becomes an integral part of workplace design, employees no longer have to ask for accommodations—they are already built into the system.

Commitment to Long-Term Inclusion

The future of workplace inclusion depends on continuous learning, adaptation, and a commitment to change.

Companies that listen to employees, embrace new technologies, and foster a culture of respect will create workplaces where everyone has the opportunity to succeed.

As society moves toward greater accessibility and equality, businesses have the chance to lead by example. By prioritizing inclusion today, organizations can build a future where employees with prosthetics—and all employees—feel empowered, valued, and supported.

Conclusion

Creating an inclusive workplace for employees with prosthetics is not just about accessibility—it’s about fostering a culture of respect, support, and equal opportunity. From improving office layouts and offering assistive technology to addressing workplace bias and refining policies, every step toward inclusion makes a meaningful impact.

Companies that prioritize accessibility benefit from a more engaged, productive, and diverse workforce. When employees with prosthetics feel valued and empowered, they contribute their skills and expertise without unnecessary barriers. Inclusion should not be an afterthought—it should be woven into the foundation of workplace design, leadership decisions, and company culture.

The future of work is inclusive, and organizations that embrace accessibility will lead the way in innovation, employee satisfaction, and long-term success. By taking action today, businesses can build an environment where employees with prosthetics—and all employees—can thrive.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

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