Get tips on navigating insurance and funding options to make prosthetic limbs affordable and accessible for your needs.

How to Navigate Insurance and Funding When Choosing a Prosthetic

Choosing a prosthetic limb is a life-changing decision, but it often comes with significant financial considerations. The cost of a prosthetic, combined with maintenance, upgrades, and associated care, can seem overwhelming. Insurance and funding play a critical role in making prosthetics more accessible, yet navigating these systems can be complex and time-consuming.

This guide is designed to simplify the process, helping you understand the ins and outs of insurance coverage and funding options. Whether you’re a first-time prosthetic user or upgrading to a new device, we’ll provide actionable insights to help you secure the financial support you need.

Understanding the Cost of Prosthetics

The cost of a prosthetic limb varies widely depending on the type, features, and materials used. A basic prosthetic limb designed for minimal activity may be relatively affordable, while advanced devices like myoelectric prosthetics with high-tech features can cost significantly more. Beyond the initial purchase, users must also factor in costs for fitting, physical therapy, routine maintenance, and potential upgrades.

Breaking Down the Components

A prosthetic’s cost typically includes the device itself, the socket that connects it to your residual limb, and any advanced features such as microprocessors or custom designs. Each component contributes to the overall price, and understanding these elements can help you make informed decisions.

For example, a myoelectric arm with precise finger control might have a higher upfront cost but could eliminate the need for additional adaptive tools, saving money in the long term. Similarly, choosing high-quality materials like carbon fiber ensures durability and reduces the frequency of replacements.

For businesses, providing clear and detailed cost breakdowns during consultations builds trust and ensures users understand what they’re paying for. Offering side-by-side comparisons of different models helps users weigh the benefits of more advanced options against their budgets.

Breaking Down the Components

Long-Term Value Versus Upfront Costs

While it’s natural to focus on upfront costs, it’s essential to consider the long-term value of a prosthetic. A lower-cost option may suffice in the short term, but if it lacks durability or functionality, users might end up spending more on replacements or upgrades.

Conversely, investing in a high-quality device from the outset can lead to better performance, fewer repairs, and greater satisfaction.

Businesses can guide users through this decision by highlighting the cost-benefit balance of different prosthetic models. Offering financing plans or upgrade paths ensures users don’t feel pressured to choose between affordability and functionality.

Navigating Insurance for Prosthetics

Insurance is one of the most common ways users offset the cost of a prosthetic limb. However, understanding what’s covered and how to access those benefits can be challenging. Different policies, coverage limits, and approval processes mean there’s no one-size-fits-all solution.

Knowing Your Coverage

The first step in navigating insurance is understanding your policy. Coverage for prosthetics varies widely depending on the insurer, the type of plan, and the country or region. Some plans cover only basic devices, while others include advanced options, maintenance, and physical therapy.

For users in India, where insurance coverage for prosthetics is still evolving, it’s crucial to ask your provider specific questions. For instance, inquire about coverage limits, exclusions, and whether pre-authorization is required. If you’re unsure, reaching out to an insurance expert or your prosthetics provider can clarify the details.

For businesses, offering insurance assistance as part of your services can add immense value. Helping users verify their coverage or connecting them with insurance liaisons simplifies the process and strengthens trust.

Navigating Approval Processes

Insurance approvals for prosthetics often require documentation from multiple parties, including doctors, prosthetists, and insurers. A letter of medical necessity (LMN) from your doctor is typically the first step. This document outlines why the prosthetic is essential for your health, mobility, or quality of life.

Users should also be prepared to provide detailed information about their daily activities and goals, as insurers may evaluate whether the recommended prosthetic aligns with their needs. For example, an insurer might require justification for a high-tech device if a basic option could suffice.

Developing a Tailored Insurance Strategy

Every insurance policy is unique, and the coverage for prosthetics can vary widely. Some policies may cover only the basics, while others might provide substantial support for advanced prosthetics, including features like myoelectric controls or specialized attachments. The key is to develop a tailored strategy that aligns with the user’s needs and their specific policy terms.

Businesses can enhance this process by offering personalized consultations that evaluate the user’s insurance plan in detail. For example, a review of coverage limits, pre-authorization requirements, and out-of-pocket costs can provide users with a clear picture of their financial responsibilities.

Additionally, helping users compare different prosthetic options within their coverage ensures they make a well-informed choice that maximizes their benefits.

Preempting Common Insurance Challenges

Insurance claims for prosthetics often require extensive documentation, including medical records, prescriptions, and cost estimates. Missing or incomplete paperwork can lead to delays or denials, adding unnecessary stress to the user’s experience.

Businesses can address this by creating a comprehensive checklist for users, detailing all the required documents and steps for submitting a claim.

For instance, ensuring that the letter of medical necessity (LMN) is thorough and specific can prevent insurers from questioning the prosthetic’s necessity. Providing sample LMNs or working directly with physicians to draft them ensures they meet the insurer’s criteria.

Advocating for Comprehensive Coverage

For some users, their insurance policy may fall short of covering the prosthetic they need. This is where advocacy becomes crucial. Businesses can assist users by preparing appeal letters, submitting supplementary evidence, or directly communicating with insurance representatives to argue for expanded coverage.

Highlighting how the recommended prosthetic improves the user’s quality of life, ability to work, or overall health outcomes strengthens the case for approval.

For example, demonstrating that an advanced prosthetic reduces the likelihood of falls, long-term medical costs, or dependency on caregivers makes a compelling argument for insurers.

Overcoming Insurance Challenges

While insurance can significantly reduce the cost of a prosthetic limb, the process is not always straightforward. Users often encounter challenges such as denied claims, limited coverage, or prolonged approval times. Understanding how to navigate these obstacles can make the journey less stressful and more successful.

Handling Denied Claims

A denied insurance claim can be frustrating, but it doesn’t have to be the end of the road. Insurers may deny claims for several reasons, such as insufficient documentation, lack of pre-authorization, or disputes over the necessity of a particular prosthetic model.

To address a denied claim, users should first review the insurer’s explanation of benefits (EOB) to understand the reason for denial. Sometimes, providing additional evidence, such as detailed medical records or a revised letter of medical necessity, can reverse the decision.

For businesses, offering advocacy services to help users appeal denied claims is a powerful way to support them. This might include coordinating with medical professionals to provide supplemental documentation or connecting users with legal experts who specialize in insurance disputes.

Handling Denied Claims

Navigating Coverage Limits

Many insurance policies impose coverage limits, either in terms of cost or the type of prosthetic allowed. For instance, a policy might cover only a standard prosthetic limb, leaving users to pay out-of-pocket for advanced features.

Businesses can address these limitations by offering cost-effective solutions that align with users’ budgets. For example, recommending modular prosthetics that allow for incremental upgrades can help users start with a basic device and add advanced components as their finances permit.

Educating users about supplementary insurance options or employer-sponsored health plans can also expand their coverage.

Proactively Reducing Delays

Delays in insurance approvals can disrupt the timeline for receiving a prosthetic limb, especially when users need it urgently to regain mobility. Businesses can help users avoid delays by ensuring all necessary paperwork is submitted correctly and promptly.

For example, establishing a checklist of required documents—such as prescriptions, activity evaluations, and cost estimates—ensures nothing is overlooked. Using digital tools to track the progress of insurance submissions and sending timely reminders for follow-ups can keep the process on track.

Exploring Funding Options Beyond Insurance

While insurance is a key resource, it’s not the only option for funding a prosthetic limb. For users without comprehensive coverage or those facing significant out-of-pocket costs, exploring alternative funding sources can make the difference between accessibility and limitation.

Government Assistance Programs

In many regions, government programs offer financial assistance for prosthetic devices, particularly for individuals with disabilities or low income. In India, for example, schemes like the Rights of Persons with Disabilities (RPWD) Act aim to improve access to assistive devices through subsidies and grants.

For businesses, staying informed about government initiatives allows you to guide users toward these resources. Offering assistance with applications or partnering with government agencies to streamline the process enhances your reputation as a user-focused provider.

Nonprofit Organizations and Charities

Numerous nonprofit organizations and charities provide financial aid for prosthetic limbs, especially for children, veterans, and underserved populations. These organizations often fundraise specifically to cover the costs of advanced prosthetics that insurance might not fully support.

Businesses can collaborate with nonprofits to create referral programs or joint initiatives, ensuring users have access to these valuable resources. Highlighting success stories from past beneficiaries can inspire confidence and encourage others to explore these options.

Crowdfunding as a Community Effort

Crowdfunding has become an increasingly popular way to raise funds for medical expenses, including prosthetics. Platforms like Ketto, GoFundMe, and Milaap allow users to share their stories and connect with potential donors.

For businesses, offering guidance on crafting compelling crowdfunding campaigns can help users succeed in raising the necessary funds.

This might include tips on storytelling, sharing on social media, and outlining the specific impact of their prosthetic. Partnering with users to amplify their campaigns through your networks adds a personal touch and demonstrates genuine care.

Crowdfunding as a Community Effort

Financial Planning for Long-Term Prosthetic Costs

The journey with a prosthetic limb doesn’t end with the initial purchase. Users must plan for long-term expenses, including maintenance, upgrades, and replacements, which can add up over time. Financial planning ensures that users can continue to enjoy the benefits of their prosthetic without financial strain.

Budgeting for Maintenance

Prosthetic limbs require regular maintenance to remain functional and comfortable. This includes cleaning, replacing worn-out components, and addressing any technical issues that arise. While some maintenance may be covered by insurance, other costs, such as repairs or upgrades, may not be.

For businesses, offering maintenance packages or annual service plans provides users with predictable costs and peace of mind. Bundling these plans with the initial purchase ensures users have immediate access to support while helping them budget effectively for ongoing care.

Planning for Future Upgrades

As technology evolves, users may wish to upgrade their prosthetic to take advantage of new features or improved designs. For example, someone initially using a basic device might later transition to a myoelectric prosthetic for enhanced functionality.

Businesses can support this transition by offering trade-in programs or flexible payment options for upgrades. Educating users about the typical lifespan of their prosthetic and the benefits of newer models helps them plan ahead.

Highlighting innovative features, such as increased battery life or advanced sensory feedback, keeps users informed and excited about future possibilities.

Saving for Replacements

Even the most durable prosthetic limbs have a finite lifespan. Factors such as daily use, changing physical needs, and technological advancements mean that users will likely need a replacement at some point. Planning for this eventuality is crucial to avoid unexpected financial burdens.

For businesses, providing users with an estimated timeline for replacement helps them prepare financially. Encouraging users to set aside funds or explore savings plans ensures they’re ready when the time comes. Businesses that establish loyalty programs or offer discounts for repeat customers further ease the financial transition to a new device.

Building Relationships with Funding Partners

Navigating insurance and funding systems is often a collaborative effort. Businesses that build strong relationships with funding partners—such as insurers, nonprofits, and government agencies—can offer users a more seamless experience.

Partnering with Insurance Providers

Establishing direct relationships with insurance providers allows businesses to stay informed about policy changes, coverage limits, and approval processes. By maintaining open communication, businesses can advocate more effectively on behalf of users and expedite claims.

Providing insurers with clear documentation about the medical necessity of advanced prosthetics, along with detailed cost estimates, strengthens the case for coverage.

Businesses that act as liaisons between users and insurers enhance their credibility and position themselves as trusted advocates.

Partnering with Insurance Providers

Collaborating with Nonprofit Organizations

Nonprofits often serve as a vital bridge for users who need additional financial support. Businesses that partner with these organizations can refer users to relevant programs or work together to fundraise for specific cases.

For example, co-hosting events with nonprofits, such as awareness campaigns or fundraising drives, raises visibility for both organizations while directly benefiting users. Businesses that actively engage with charitable initiatives demonstrate a commitment to making prosthetics accessible for all.

Supporting Employers and Workplace Programs

Employers can play a significant role in funding prosthetics for their employees, particularly through workplace health plans or disability support programs. Businesses that educate employers about the benefits of advanced prosthetics and their impact on employee productivity can open new avenues for funding.

Offering workshops or resources tailored to HR professionals and employers ensures they understand the value of supporting their employees’ prosthetic needs.

Highlighting the return on investment—such as improved mobility, reduced sick days, and enhanced job satisfaction—makes a compelling case for workplace funding.

Empowering Users Through Education

Navigating the financial aspects of prosthetics can feel daunting, but knowledge is a powerful tool. Businesses that prioritize user education not only build trust but also empower individuals to make informed decisions.

Creating Transparent Resources

Providing clear, straightforward resources about insurance, funding, and costs helps users feel confident in their journey. This could include guides on how to read insurance policies, step-by-step instructions for filing claims, or FAQs about common funding options.

For businesses, offering these resources online or as part of in-person consultations ensures they’re easily accessible. Interactive tools, such as cost calculators or coverage checkers, further simplify the process for users.

Creating Transparent Resources

Hosting Educational Workshops

Workshops and webinars provide an opportunity to educate users and their families about funding strategies. Topics might include understanding government programs, maximizing insurance benefits, or exploring alternative funding sources.

For businesses, these events are not only a chance to share knowledge but also to build relationships with potential users. By positioning themselves as thought leaders in prosthetic funding, businesses strengthen their reputation and attract a loyal customer base.

Simplifying Complex Information

The language of insurance policies, funding applications, and medical documentation can often be confusing or intimidating for users. Simplifying this information without losing its accuracy is essential to empowering users.

For instance, breaking down the steps of filing an insurance claim into straightforward, actionable instructions ensures that users feel confident in their ability to navigate the process.

For businesses, offering user-friendly materials, such as visual guides, infographics, or short videos, makes the learning process more accessible. Creating dedicated resources tailored to specific regions or types of funding programs ensures relevance and usability.

For example, an educational module focused on navigating government assistance schemes in India can address the unique challenges and opportunities users may encounter locally.

Encouraging Self-Advocacy

Teaching users how to advocate for their needs is a critical component of education. Many users are unaware of their rights, the full extent of their insurance benefits, or how to appeal a denied claim effectively.

Businesses can empower users by providing templates for letters of medical necessity, examples of successful appeals, or tips on how to communicate with insurers.

Role-playing scenarios during consultations or workshops can also build confidence. For instance, simulating a conversation with an insurance representative helps users practice articulating their needs and asking the right questions.

Businesses that take the time to teach these skills not only empower their users but also reduce the likelihood of disputes or delays.

Building Confidence Through Transparency

Transparency in the prosthetic selection and funding process reassures users that they are making informed decisions. This involves explaining why certain devices are recommended, how costs are broken down, and what specific benefits each funding source provides.

For users, understanding the rationale behind these recommendations builds trust and removes the fear of being overcharged or misled.

Businesses that adopt a transparent approach—providing clear cost estimates, outlining potential out-of-pocket expenses, and explaining the steps for accessing funding—position themselves as reliable partners.

Offering digital platforms where users can track the progress of their funding applications or review cost breakdowns in real-time adds an extra layer of confidence.

Building Confidence Through Transparency

Conclusion

The cost of a prosthetic limb should never stand in the way of independence, mobility, and quality of life. By navigating insurance and funding systems strategically, users can access the devices they need while minimizing financial stress.

For businesses, the responsibility goes beyond manufacturing prosthetics. Acting as a guide through the funding process, building relationships with key partners, and offering user-centric solutions ensures that prosthetics are accessible to as many individuals as possible.

Ultimately, securing the right funding is about empowering users to focus on what truly matters: embracing life, achieving their goals, and moving forward with confidence. With the right support and resources, businesses and users together can overcome financial barriers and open doors to a more inclusive future.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.