Find the best prosthetic limbs for outdoor activities, offering durability, adaptability, and freedom for nature lovers.

How to Select a Prosthetic Limb for Outdoor Enthusiasts

For outdoor enthusiasts, freedom and mobility are essential to embracing the adventures they love. Whether hiking through rugged terrains, cycling across scenic trails, or simply enjoying nature walks, the right prosthetic limb can make all the difference. Selecting a prosthetic for outdoor activities is not just about functionality—it’s about ensuring durability, adaptability, and comfort for the challenges of the great outdoors.

In this guide, we’ll explore everything you need to consider when choosing a prosthetic limb tailored for outdoor enthusiasts. From understanding activity-specific demands to incorporating advanced features, we aim to provide actionable insights that empower users to maximize their mobility and experiences.

Understanding the Unique Needs of Outdoor Activities

Outdoor activities bring a distinct set of challenges, from unpredictable weather conditions to uneven terrains. A prosthetic limb for outdoor enthusiasts must be designed to handle these factors while enhancing the user’s comfort and confidence.

Adapting to Different Terrains

One of the most critical aspects of outdoor prosthetics is their ability to adapt to varying terrains. Hiking, for example, requires a prosthetic that can navigate steep inclines, rocky paths, and sudden changes in ground stability. Cycling, on the other hand, prioritizes smooth power transfer and the ability to maintain balance.

Prosthetics with multi-axial ankles are particularly beneficial for outdoor users as they allow for greater flexibility and adjustment on uneven surfaces. Similarly, energy-return feet help users conserve energy during extended activities like hiking or running.

Adapting to Different Terrains

For lower-limb users, ensuring the prosthetic includes shock-absorbing components can significantly reduce the impact on residual limbs, preventing discomfort or injuries during prolonged use.

For businesses, offering customized solutions based on specific outdoor activities creates a tailored experience for users. Detailed consultations that explore the user’s preferred activities, terrain types, and frequency of use help match them with the most suitable features and designs.

Managing Weather Resistance

Outdoor environments expose prosthetics to weather elements like rain, humidity, heat, and cold. A well-suited prosthetic must include features that protect against these factors to ensure durability and performance.

Water-resistant or waterproof materials are essential for activities involving water exposure, such as kayaking or fishing. For users who frequently hike in humid or rainy conditions, corrosion-resistant components and sealed joints prevent damage over time. Similarly, UV-resistant finishes protect prosthetics from prolonged sun exposure, ensuring they maintain their strength and appearance.

Businesses can emphasize the importance of weather resistance by highlighting the rigorous testing their products undergo. Demonstrating how the prosthetic performs under extreme conditions reassures users that it can withstand their outdoor adventures.

Navigating Varied Terrains with Precision

Outdoor activities expose users to terrains that are often unpredictable and require precise adjustments from their prosthetic limb. The surface can shift from soft sand to rocky paths within moments, or change from dry ground to slippery, rain-soaked trails. A prosthetic limb must accommodate these variations without compromising balance or comfort.

Prosthetics with multi-axial ankles and adaptive footplates are particularly effective for outdoor enthusiasts. These features mimic the natural movement of the human ankle, allowing users to adjust to uneven surfaces seamlessly.

For businesses, focusing on such adaptive designs not only enhances usability but also reduces the likelihood of user fatigue or injury during extended activity.

Endurance for Extended Adventures

Outdoor enthusiasts often engage in activities that require sustained effort over long periods, such as multi-day hikes or cycling tours. In these scenarios, the prosthetic limb must support endurance by minimizing physical strain and enhancing energy efficiency.

For example, energy-return feet are critical for hiking and running, as they store energy during the step and release it to propel the user forward. This technology reduces the effort required for movement, allowing users to conserve energy over long distances.

Businesses can explain the long-term benefits of such features, emphasizing their role in enabling extended adventures. Offering side-by-side comparisons with standard prosthetics during consultations can also help users appreciate the value of these enhancements.

Weatherproofing for All-Season Use

Outdoor enthusiasts rarely limit their activities to ideal weather conditions. They venture into the outdoors during rainy seasons, in extreme heat, and even in icy environments. Prosthetics must be able to withstand these environmental challenges while maintaining performance.

Weather-resistant materials like titanium and high-strength polymers provide durability against corrosion and wear. For users exposed to water, whether through rain or aquatic activities, waterproofing ensures the prosthetic remains functional without damage.

Businesses that integrate such materials into their designs should highlight these advantages, positioning their products as reliable companions for any adventure. Additionally, offering care guides tailored to specific environments—such as protecting against saltwater exposure—further equips users for success.

Weatherproofing for All-Season Use

Designing for Comfort During Extended Outdoor Use

Outdoor enthusiasts often spend long hours engaging in their activities, whether it’s hiking through the mountains, cycling across trails, or camping under the stars. Comfort becomes a critical factor when selecting a prosthetic limb that can support extended use without causing irritation or fatigue.

Custom Fit for Optimal Comfort

A well-fitted prosthetic ensures even weight distribution and minimizes pressure points, making it easier to stay active for longer periods. For outdoor users, the socket—where the prosthetic connects to the residual limb—must provide a snug yet comfortable fit to prevent chafing, blisters, or discomfort during vigorous movement.

Advanced fitting technologies, such as 3D scanning, allow for precise customization of the socket, taking into account the unique anatomy of the user’s residual limb.

For businesses, incorporating these technologies into the fitting process ensures users experience maximum comfort, even during physically demanding activities.

Providing options for adjustable sockets that accommodate changes in limb volume, particularly due to temperature fluctuations, further enhances usability in outdoor environments.

Breathable and Lightweight Materials

The materials used in outdoor prosthetics play a significant role in determining comfort. Lightweight materials like carbon fiber or titanium reduce the overall weight of the prosthetic, minimizing user fatigue during extended activity.

Additionally, breathable liners made from advanced materials wick away moisture, keeping the residual limb dry and comfortable in humid or hot conditions.

For businesses, emphasizing these material benefits during consultations and marketing materials helps users understand the value of investing in a high-quality prosthetic.

Demonstrating how these materials improve performance in real-world scenarios, such as a long hike or a full day of cycling, makes the benefits tangible and relatable.

Breathable and Lightweight Materials

Shock Absorption for Joint Protection

Outdoor activities often involve repetitive impacts, such as walking on uneven terrain or running on trails. Over time, these impacts can strain joints and muscles, especially for users who rely on a prosthetic limb.

Shock-absorbing technology in prosthetics, such as dynamic footplates or spring-loaded mechanisms, helps reduce the stress on residual limbs and improves overall comfort.

For businesses, offering a variety of shock-absorbing features tailored to different activities enhances user satisfaction. Educating users on how these technologies protect their joints and contribute to long-term health ensures they make informed decisions.

Enhancing Safety for Outdoor Enthusiasts

Safety is a top priority for prosthetic users engaging in outdoor activities. The right prosthetic should instill confidence in the user by providing stability, balance, and reliability across various conditions.

Stability and Balance on Uneven Surfaces

Navigating uneven terrains, such as rocky paths, steep hills, or forest trails, requires prosthetics with superior stability and balance features. For lower-limb prosthetics, multi-axial ankles allow for better adaptation to uneven surfaces, reducing the risk of falls. Treaded or slip-resistant footplates provide additional traction, especially in wet or loose soil.

Upper-limb users involved in activities like rock climbing or fishing may benefit from prosthetics with secure grip mechanisms and enhanced wrist flexibility. These features ensure users can handle equipment or maintain balance effectively, even in challenging conditions.

For businesses, highlighting the safety benefits of these features through demonstrations or user testimonials builds trust in the product. Offering hands-on trials in controlled outdoor environments helps users feel confident in their ability to navigate real-world challenges.

Resilience Against Wear and Tear

Outdoor environments can be tough on prosthetics, with exposure to dirt, moisture, and rough surfaces leading to wear and tear over time. Ensuring the prosthetic is built with durability in mind protects the user from unexpected failures during activities.

Prosthetics designed for outdoor enthusiasts should feature corrosion-resistant materials, reinforced joints, and robust construction that withstands impacts.

For businesses, offering maintenance services or repair kits tailored to outdoor prosthetics ensures users can quickly address minor issues and continue their adventures without interruption.

Resilience Against Wear and Tear

Embracing Versatility for Multi-Activity Enthusiasts

Many outdoor enthusiasts enjoy a variety of activities, from hiking and camping to cycling, kayaking, and even climbing. Choosing a prosthetic that adapts seamlessly across multiple activities ensures users don’t have to compromise on performance or convenience.

Modular Designs for Customization

One of the most effective ways to provide versatility is through modular prosthetic designs. These allow users to switch out components, such as feet, grips, or attachments, depending on the activity. For example, a user might attach a high-traction foot for hiking but switch to a streamlined blade for cycling.

For businesses, showcasing the ease and practicality of modular systems is essential. Offering a base prosthetic with optional add-ons tailored to specific outdoor activities ensures users can build a solution that fits their lifestyle.

Demonstrations during consultations or marketing videos highlighting real-world use cases can illustrate how these systems enhance versatility.

Ensuring Smooth Transitions Between Activities

For outdoor enthusiasts who transition between activities frequently, prosthetics must be designed to facilitate quick and hassle-free adjustments.

Features like quick-release mechanisms, adjustable joints, or universal adapters streamline the process, allowing users to switch from one setup to another without needing tools or professional assistance.

Businesses that provide educational resources, such as how-to guides or training sessions, empower users to make these adjustments confidently. Offering a “starter kit” of essential attachments for common outdoor activities further simplifies the process and enhances user satisfaction.

Supporting Long-Term Use and Maintenance

Outdoor prosthetics are often exposed to challenging environments, and ensuring their longevity requires regular maintenance and proactive care. For users, understanding how to maintain their prosthetic is key to preserving performance and preventing unexpected issues.

Designing for Ease of Maintenance

Outdoor prosthetics should be easy to clean and maintain, even after exposure to mud, water, or debris. Non-porous materials and sealed components help prevent the accumulation of dirt, while corrosion-resistant finishes protect against moisture.

For businesses, emphasizing these features during the purchasing process reassures users about the durability and reliability of the product. Providing cleaning kits or instructions tailored to outdoor use ensures users can care for their prosthetics effectively.

Designing for Ease of Maintenance

Offering Accessible Repair Services

Despite the best precautions, wear and tear are inevitable for outdoor prosthetics. Quick access to repair services or replacement parts ensures users can address issues promptly and get back to their activities without significant downtime.

Businesses can differentiate themselves by offering responsive customer support, repair warranties, or on-the-go repair kits. For instance, a portable repair kit with essential tools and spare parts allows users to fix minor issues during a hike or camping trip, enhancing both convenience and confidence.

Encouraging Confidence Through Community and Training

Adapting to a prosthetic limb for outdoor use can be daunting, particularly for those exploring challenging activities. Providing opportunities for users to connect with a community of like-minded individuals and access specialized training fosters confidence and motivation.

Building a Community of Outdoor Enthusiasts

Connecting users with others who share their passion for outdoor activities creates a sense of camaraderie and support. Businesses can facilitate this by hosting events, such as guided hikes or workshops, where users can share tips, showcase their experiences, and learn from one another.

Online platforms, such as forums or social media groups, can also serve as valuable spaces for users to exchange advice and celebrate their achievements. Highlighting these communities in your marketing materials demonstrates your commitment to supporting users beyond the sale.

Providing Skill-Building Opportunities

Skill-building is essential for users to fully embrace the potential of their prosthetic in outdoor settings. Training programs tailored to specific activities—such as navigating steep trails, cycling efficiently, or handling fishing gear—help users build competence and confidence.

Businesses that partner with rehabilitation centers, outdoor organizations, or adaptive sports programs to offer these training opportunities create additional value for users.

Encouraging participation in adaptive sports events or outdoor challenges further inspires users to explore their limits and achieve their goals.

Integrating Technology for Enhanced Outdoor Experiences

Technology is revolutionizing the design and functionality of prosthetic limbs, especially for outdoor enthusiasts. Advanced features not only improve mobility and performance but also provide greater control and adaptability in dynamic environments.

Smart Prosthetics for Outdoor Adaptation

Smart prosthetics equipped with sensors, microprocessors, and adaptive controls have transformed the way users navigate outdoor activities. For instance, a lower-limb prosthetic with a microprocessor knee can detect changes in terrain and adjust resistance automatically, providing stability on uneven surfaces like rocky trails or slopes.

Upper-limb prosthetics integrated with myoelectric sensors allow for more precise control, enabling users to manipulate objects such as climbing ropes, fishing rods, or camping tools effortlessly.

For businesses, emphasizing these technological advantages during consultations and providing real-world demonstrations helps users understand how smart prosthetics enhance their outdoor experiences.

Smart Prosthetics for Outdoor Adaptation

Connectivity for Real-Time Adjustments

The integration of Bluetooth or app-based controls into prosthetics allows users to make real-time adjustments to their device’s settings. This feature is particularly beneficial for outdoor activities where conditions can change rapidly.

For example, a user hiking on flat terrain may switch to a higher resistance setting for an uphill climb via their smartphone app.

For businesses, highlighting the practicality of these features ensures users appreciate the convenience and adaptability that technology brings. Providing user-friendly apps with tutorials or guides simplifies the learning curve, ensuring users can fully leverage these capabilities.

Aesthetic and Functional Personalization

Prosthetic limbs for outdoor enthusiasts don’t just need to perform well—they should also reflect the user’s personality and lifestyle. Personalization, both aesthetic and functional, can elevate the user’s connection with their prosthetic and enhance their confidence during outdoor activities.

Tailoring Aesthetics for Self-Expression

For many outdoor enthusiasts, their prosthetic limb is an extension of their identity. Offering customizable designs, colors, and finishes allows users to align their prosthetic with their style and preferences. For instance, a user might choose a sleek, modern look for cycling or a rugged, nature-inspired design for hiking.

Businesses can provide customization options during the ordering process, collaborating with users to create a prosthetic that feels uniquely theirs.

Showcasing examples of personalized designs in marketing materials inspires creativity and reinforces the idea that prosthetics can be both functional and expressive.

Functional Enhancements for Specialized Needs

Outdoor activities often require unique features or attachments to meet specific challenges. Providing prosthetics with optional enhancements—such as specialized grips for rock climbing, detachable fins for swimming, or extended bases for snow trekking—ensures users have the right tools for their adventures.

For businesses, offering modular systems with a range of compatible add-ons creates flexibility for users who engage in multiple activities. Demonstrating how these functional enhancements work in real outdoor scenarios helps users visualize the benefits and feel confident in their choice.

The Role of Businesses in Supporting Outdoor Enthusiasts

Choosing the right prosthetic limb for outdoor activities is a journey that requires guidance, expertise, and ongoing support. Businesses that position themselves as partners in this journey can build trust and loyalty while empowering users to achieve their goals.

Delivering Exceptional Customer Service

From the initial consultation to post-purchase care, businesses must prioritize user satisfaction. This includes providing clear information about product features, answering questions with empathy and expertise, and ensuring users feel supported at every stage of the process.

Follow-up services, such as regular check-ins, adjustments, or maintenance, demonstrate a commitment to the user’s long-term success. Offering a direct line of communication—whether through phone support, email, or a dedicated app—ensures users can quickly access help when needed.

Delivering Exceptional Customer Service

Advocating for Inclusivity in Outdoor Spaces

Businesses have a unique opportunity to promote inclusivity by partnering with outdoor organizations, adaptive sports programs, and community initiatives.

Supporting events that encourage participation by individuals with prosthetics fosters a culture of inclusion and accessibility in outdoor spaces.

For example, sponsoring adaptive hiking challenges or collaborating with national parks to create prosthetic-friendly trails can inspire more users to embrace outdoor activities.

Highlighting these efforts in marketing campaigns showcases the company’s dedication to empowering outdoor enthusiasts with prosthetics.

Conclusion

For outdoor enthusiasts, a prosthetic limb is more than a device—it’s a key to unlocking adventures and exploring the world with confidence and freedom. The journey to selecting the perfect prosthetic involves balancing functionality, durability, comfort, and personalization to match the unique demands of outdoor activities.

For businesses, this journey is an opportunity to create meaningful connections with users by providing innovative products, exceptional service, and a deep understanding of their needs.

By staying at the forefront of technology, offering tailored solutions, and fostering a supportive community, businesses can empower outdoor enthusiasts to embrace their passions and achieve their goals.

Ultimately, the right prosthetic limb transforms not just the way users move, but the way they live—allowing them to conquer trails, climb mountains, and navigate the great outdoors with confidence and joy.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.