Struggling to discuss your amputation? Learn how to talk openly with friends and family, set boundaries, and gain confidence in sharing your journey.

How to Talk About Your Amputation with Friends and Family

Talking about your amputation with friends and family can feel overwhelming. You might worry about how they will react, what to say, or if the conversation will be uncomfortable. These feelings are completely normal. But avoiding the topic can make things harder in the long run.

Your loved ones care about you and want to support you, but they may not know how. That’s why having open conversations is important. It helps them understand what you’re going through and lets them know how they can help.

Talking about your amputation is not just about choosing the right words—it’s also about preparing yourself mentally and emotionally. Before you speak to others, take some time to understand your own thoughts and feelings about your experience.

Preparing Yourself for the Conversation

Talking about your amputation is not just about choosing the right words—it’s also about preparing yourself mentally and emotionally. Before you speak to others, take some time to understand your own thoughts and feelings about your experience.

Understanding Your Own Feelings

Your emotions about your amputation might change from day to day. Some moments may feel empowering, while others may bring frustration or sadness.

It’s okay to experience a mix of emotions. Take time to reflect on how you feel before discussing it with others. If you’re struggling with certain aspects of your amputation, acknowledge that.

The more comfortable you are with your own journey, the easier it will be to communicate with others.

If you’re feeling nervous about having these conversations, ask yourself why. Are you worried about how people will see you? Are you afraid of being pitied?

Do you think they won’t understand? Identifying these concerns can help you prepare for different reactions and give you a sense of control over the discussion.

Deciding What You Want to Share

You don’t have to share every detail of your amputation if you don’t want to. Decide what feels comfortable for you. Some people prefer to be open about their experience, while others choose to keep it private. Both approaches are valid.

Think about how much detail you want to provide. Do you want to talk about the cause of your amputation? Would you rather focus on your recovery and how you’re adapting? Setting personal boundaries can help you steer the conversation in a way that feels right for you.

If someone asks a question you don’t want to answer, it’s okay to say, “I’d rather not talk about that right now,” or “That’s something personal, but I appreciate your concern.” You are in control of your own story.

Practicing What to Say

Sometimes, finding the right words in the moment can be difficult. Practicing what you want to say ahead of time can make you feel more confident. You don’t have to memorize a speech, but having a general idea of how you want to explain your amputation can help.

Try saying it out loud to yourself or writing it down. If you feel comfortable, you could also practice with someone you trust before speaking to a larger group. The more you practice, the more natural it will feel when the conversation happens.

Choosing the Right Time and Place

Where and when you have these conversations can make a big difference. If it’s a serious discussion, choose a quiet, private place where you won’t be interrupted. If you’re bringing it up in a casual setting, a relaxed atmosphere might make it feel less overwhelming.

You don’t always have to initiate the conversation. Sometimes, the right moment will come naturally. Other times, you may need to bring it up intentionally.

If you’re unsure how to start, you could say something like, “I know you might have questions about my amputation, and I’d like to talk about it.” This opens the door for discussion while giving you control over the conversation.

Your closest family members will likely be the first people you talk to about your amputation. They may have been with you throughout the process, or they may be learning about it for the first time. Either way, these conversations can be emotional.

Talking to Close Family Members

Your closest family members will likely be the first people you talk to about your amputation. They may have been with you throughout the process, or they may be learning about it for the first time. Either way, these conversations can be emotional.

Acknowledging Their Feelings

Just as you have your own feelings about your amputation, your family will also have theirs. They may feel sadness, concern, or even guilt, especially if they wish they could have done something to prevent it.

Some family members may try to be strong for you but struggle with their emotions privately. Others may not know what to say at all.

It’s important to let them know that whatever they are feeling is valid. You might say something like, “I know this is new for both of us, and it’s okay if we don’t have all the answers right now.”

This reassures them that you understand their emotions while also reminding them that this journey is something you will face together.

Setting Expectations

Your family may want to help but might not always know how. Being clear about what you need—both physically and emotionally—can prevent misunderstandings. If you need assistance with daily tasks, let them know. If you prefer to do things independently, tell them that too.

Some family members may become overly protective, trying to do everything for you. While this often comes from a place of love, it can feel frustrating when you are trying to regain your independence.

You can gently remind them, “I appreciate your help, but I also want to try doing this on my own.” Setting these boundaries early can help prevent tension later.

Talking to Children in the Family

If you have younger family members, they may have questions about your amputation. Children are naturally curious and may not always phrase their questions in the most sensitive way. Instead of feeling hurt or avoiding the topic, try to keep your answers simple and honest.

For example, if a child asks why you lost your limb, you could say, “My arm (or leg) was sick, and the doctors had to remove it so I could stay healthy.”

Most children accept straightforward explanations without judgment. If they ask whether it will grow back, you can explain, “No, but I have a special prosthetic that helps me do the things I love.”

Children take cues from adults, so if you talk about your amputation with confidence and positivity, they will follow your lead.

Encouraging Open Conversations

Some family members may hesitate to bring up your amputation because they don’t want to upset you. Let them know it’s okay to talk about it. You can say, “I don’t mind if you ask me questions. I’d rather we talk openly instead of avoiding the topic.”

At the same time, if there are days when you don’t want to discuss it, that’s okay too. Being honest about your needs will help your family understand how to support you.

Friends play an important role in your life, offering emotional support and companionship. But talking about your amputation with them can feel different from talking to family.

Talking to Friends About Your Amputation

Friends play an important role in your life, offering emotional support and companionship. But talking about your amputation with them can feel different from talking to family.

You might worry that they will treat you differently, feel awkward, or not know how to respond. The good news is that real friends care about you as a person, not just your physical condition.

With honest communication, you can help them understand your experience and maintain strong friendships.

Addressing the Elephant in the Room

When you first see your friends after your amputation, they might not know how to react. Some may act completely normal, while others may seem hesitant or unsure. This uncertainty is often because they don’t want to say the wrong thing or make you uncomfortable.

If you feel up to it, you can ease the tension by acknowledging it first. A simple statement like, “I know this might feel different, but I’m still the same person,” can set the tone for a relaxed conversation.

When your friends see that you are comfortable talking about it, they will likely feel more at ease.

Handling Different Reactions

Every friend will react differently. Some might express sadness or sympathy, while others may try to make light of the situation with humor.

Some may ask a lot of questions, and others may avoid the topic altogether. These reactions don’t necessarily reflect how much they care—it’s just their way of processing something new.

If a friend seems overly sympathetic, you can reassure them by focusing on your progress. Saying something like, “It was tough at first, but I’m adapting and feeling stronger every day,” can shift the conversation toward a more positive outlook.

If a friend avoids mentioning your amputation, they may be afraid of saying the wrong thing. In this case, you can let them know it’s okay to talk about it. A casual approach like, “I know this is new for both of us, but you don’t have to feel weird about it,” can encourage openness.

Answering Questions

Friends who are naturally curious may ask questions—some of which might be personal. If you’re comfortable answering, being open can help them understand your experience better.

But you are not obligated to answer every question. If someone asks something too personal, you can simply say, “I’d rather not talk about that right now.”

If they ask about how your prosthetic works, and you feel comfortable sharing, you can explain in a way that feels natural.

For example, you might say, “It helps me move my hand using signals from my muscles,” or, “It’s designed to make everyday tasks easier for me.” You can share as much or as little as you want—it’s your choice.

Maintaining Friendships

Your amputation does not define your friendships. The best way to keep things normal is to continue doing the things you enjoy together.

Whether it’s going out for coffee, watching movies, or playing video games, reminding your friends that you are still the same person helps maintain your connection.

It’s okay if some friendships change. Life experiences can shift relationships, but true friends will support you through every chapter. If a friend seems distant, give them time. Some people need space to process changes, and they may come around when they are ready.

While conversations with family and close friends may feel personal and emotional, discussing your amputation with acquaintances or strangers can be an entirely different experience. You might not always have control over when or how these conversations happen, but knowing how to handle them can make things easier.

Talking to Acquaintances and Strangers

While conversations with family and close friends may feel personal and emotional, discussing your amputation with acquaintances or strangers can be an entirely different experience.

You might not always have control over when or how these conversations happen, but knowing how to handle them can make things easier.

Deciding How Much to Share

Not every situation requires a detailed explanation. When talking to co-workers, neighbors, or casual acquaintances, you can keep your explanation brief if you prefer.

A simple statement like, “I had a medical condition that led to my amputation, but I’m doing well now,” is often enough.

If you don’t want to talk about it at all, that’s okay too. You can redirect the conversation by changing the subject or politely letting them know that you’d rather not discuss it.

Saying, “I appreciate your concern, but I’d rather focus on the present,” can help set boundaries without being rude.

Dealing with Uncomfortable Questions

At some point, you may encounter people who ask insensitive or invasive questions. Some might be genuinely curious, while others may not realize they are being rude. Either way, you are not obligated to answer anything that makes you uncomfortable.

If someone asks an inappropriate question, you can respond in a way that shuts down the topic without escalating the situation. A firm but polite response like, “That’s a personal matter, and I’d rather not discuss it,” sends a clear message.

If the person continues to press, walking away or changing the subject is always an option.

For those who ask out of genuine curiosity but in an awkward way, you can choose to educate them if you feel up to it.

Responding with something like, “I don’t mind explaining, but I’d appreciate it if we talk about it with respect,” can help guide the conversation in a more positive direction.

Handling Public Reactions

When you’re out in public, you might notice people staring or whispering. While this can feel uncomfortable, it’s important to remember that most people don’t mean to be rude. Many have simply never seen a prosthetic limb before and don’t know how to react.

If you catch someone staring, you can choose to ignore it, smile, or even start a conversation if you feel comfortable. Sometimes, acknowledging their curiosity in a friendly way can turn an awkward moment into a positive interaction.

For example, if a child stares at your prosthetic and their parent looks embarrassed, you could say, “It’s a prosthetic. It helps me do everyday things,” which can make the situation less tense.

Of course, you don’t owe anyone an explanation. If you don’t feel like engaging, you can simply continue with your day. The way people react is their responsibility, not yours.

Building Confidence in These Conversations

Over time, talking about your amputation will become easier. The more you practice handling different conversations, the more confident you will feel.

Remember that you control how much you share, and you don’t have to explain yourself to everyone. Your amputation is just one part of who you are—it does not define you.

Talking about your amputation is not just about explaining your experience to others—it’s also an opportunity to find support, strengthen relationships, and build confidence in yourself. Every conversation you have, whether with family, friends, or strangers, can help you feel more at ease with your new reality.

Finding Support and Strength in Your Conversations

Talking about your amputation is not just about explaining your experience to others—it’s also an opportunity to find support, strengthen relationships, and build confidence in yourself.

Every conversation you have, whether with family, friends, or strangers, can help you feel more at ease with your new reality.

Leaning on a Support System

It’s important to remember that you don’t have to go through this journey alone. Surrounding yourself with people who genuinely care about you can make a big difference.

Whether it’s a close friend who listens without judgment, a family member who helps you when you need it, or a support group of individuals who have gone through similar experiences, having a network of support can be incredibly valuable.

If you’re finding it difficult to open up to those around you, consider joining a community of amputees. Connecting with others who understand your experiences firsthand can provide comfort, encouragement, and practical advice.

Many people find that speaking with others who have faced similar challenges helps them feel less alone.

At Robobionics, we understand how life-changing this transition can be. That’s why we offer not just prosthetic solutions like Grippy™, our advanced bionic hand, but also guidance and support to help you navigate this journey.

If you’re looking for resources, advice, or even a chance to connect with other users, we’re here to help.

Embracing Your Story with Confidence

The way you talk about your amputation can shape how others see you—but more importantly, it can shape how you see yourself. If you approach these conversations with confidence, others will follow your lead.

You don’t have to pretend that everything is perfect, but showing resilience and self-assurance can help both you and those around you adjust to this new chapter.

Confidence doesn’t mean you have to be open with everyone. It simply means owning your story and choosing how to share it in a way that feels right for you.

Over time, you’ll notice that these conversations become easier, and you may even find strength in sharing your journey with others.

Focusing on What’s Ahead

An amputation may change certain aspects of your life, but it doesn’t change who you are. You still have dreams, passions, and goals to pursue. Instead of focusing on what’s different, focus on what’s possible.

Whether it’s adapting to a prosthetic limb, returning to your favorite activities, or finding new ways to do things, life continues forward.

At Robobionics, we believe that prosthetics should not just restore function but also empower individuals to live fully and independently.

If you’re looking for a lightweight, ergonomic, and easy-to-use bionic hand, we invite you to explore Grippy™ and see how it can support you in your daily life.

Every conversation you have about your amputation is a step toward acceptance, not just for others, but for yourself. By opening up, setting boundaries, and embracing your journey, you can create stronger connections and move forward with confidence.

While being open about your amputation can help others understand your experience, there will be times when you simply don’t want to talk about it. That is completely okay.

When and How to Say “No” to Conversations

While being open about your amputation can help others understand your experience, there will be times when you simply don’t want to talk about it. That is completely okay.

You don’t owe anyone an explanation unless you feel comfortable giving one. Learning when and how to say “no” to conversations about your amputation can help you maintain your emotional well-being and personal boundaries.

Understanding That You Are in Control

One of the biggest things to remember is that you are always in control of your own story. Just because someone asks a question does not mean you are obligated to answer.

Some people may ask out of curiosity, while others may not realize that their questions are too personal. Whatever the situation, you get to decide if and when you want to share details.

If you’re in a social setting and someone brings up your amputation in a way that makes you uncomfortable, you can simply say, “I’d rather not talk about that right now.”

If a coworker or acquaintance keeps pressing for details, a firm but polite response like, “That’s personal, and I’d prefer to focus on something else,” can help shift the conversation.

Handling Repetitive or Overly Curious Questions

Sometimes, people mean well but don’t understand that their curiosity can be exhausting. You might have close friends or family members who repeatedly bring up your amputation, asking the same questions over and over.

While they may not intend to make you uncomfortable, it’s okay to let them know when you need a break from the conversation.

You could say, “I appreciate your concern, but I’d rather focus on other things right now.” If someone keeps asking about your prosthetic, you can set a boundary by saying, “I don’t mind explaining it once in a while, but I’d prefer if we didn’t talk about it all the time.”

By setting clear limits, you teach others to respect your comfort level while keeping the conversation balanced.

Recognizing When You Need a Mental Break

Talking about your amputation repeatedly can sometimes be emotionally draining. You might be comfortable discussing it one day but feel overwhelmed the next. If you find yourself feeling mentally exhausted from answering questions, it’s a sign that you need a break.

In these moments, it’s perfectly fine to step away from conversations or let people know you need time for yourself.

If someone asks about your amputation when you’re not in the mood to talk, you can say, “I appreciate your interest, but I’m not up for this conversation today.” Most people will respect your honesty.

Taking care of your emotional well-being is just as important as your physical recovery. Giving yourself permission to say “no” to conversations when needed allows you to regain control over your personal space and energy.

Conclusion

Talking about your amputation with friends, family, and acquaintances can feel challenging at first, but it becomes easier with time. You are in control of your story, and you decide how much you want to share. By setting boundaries, preparing for different reactions, and focusing on honest communication, you can navigate these conversations with confidence.

It’s okay if some people don’t understand right away. The people who truly care about you will listen and support you. And for those who ask too many questions or cross boundaries, you have every right to say, “I’d rather not talk about that.”

Most importantly, your amputation does not define you. You are still the same person with the same goals, passions, and dreams. Whether you choose to educate others, keep things private, or share your journey in your own way, what matters is that you feel comfortable and empowered.

At Robobionics, we believe that prosthetics should help restore confidence and independence. If you’re looking for an advanced, easy-to-use bionic hand, Grippy™ is here to support you. Book a free demo today and take the next step toward living life on your terms.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.