Spot early warning signs of ill-fitting prosthetics. Identify common symptoms to ensure comfort, mobility, and overall limb health.

How to Tell If Your Prosthetic Doesn’t Fit Right: Warning Signs

Wearing a prosthetic should never feel like a daily struggle. When your device fits well, it becomes a part of you. It helps you move, do your work, enjoy life, and feel more independent. But when something feels “off,” it can take a toll — not just on your body, but on your peace of mind too.

Sometimes the signs of a poor fit are obvious, like pain or swelling. Other times, they show up in small ways that are easy to miss. You might start adjusting how you walk. You might avoid using your arm as much. You might feel sore at night but not know why. These small things can grow into bigger problems if ignored.

Before you can spot the signs of a poor fit, it’s important to know what a good prosthetic fit actually feels like. When your prosthesis is properly fitted, it should feel like an extension of your body. It shouldn't feel heavy, painful, or like it's getting in the way. Instead, it should help you do what you need to do without constantly reminding you it's there.

Understanding the Basics of a Good Fit

Before you can spot the signs of a poor fit, it’s important to know what a good prosthetic fit actually feels like. When your prosthesis is properly fitted, it should feel like an extension of your body.

It shouldn’t feel heavy, painful, or like it’s getting in the way. Instead, it should help you do what you need to do without constantly reminding you it’s there.

In the beginning, even a well-fitting prosthetic might feel a bit strange. That’s completely normal. Your body is getting used to something new, and that takes time.

But after this adjustment period, things should settle. You should be able to wear the device for most of the day without discomfort.

You should feel stable when standing, walking, or reaching. And perhaps most importantly, your skin should look and feel healthy. There should be no blisters, cuts, or signs of irritation.

The socket — the part of the prosthetic that touches your limb — plays a huge role in comfort. If the socket doesn’t match the shape of your residual limb, pressure points can form.

Over time, that pressure can lead to bruising, swelling, or even open wounds. These issues can make you want to take the prosthetic off more often, and that’s usually a signal that something isn’t right.

A good fit also supports your posture. You should be able to stand up straight without leaning or twisting.

If you find yourself changing how you move just to avoid pain or discomfort, then your body is working harder than it should. That’s not sustainable in the long run and can lead to bigger health problems down the road.

How Poor Fit Develops Over Time

One of the tricky things about prosthetics is that your body changes, even when the device doesn’t. After an amputation, your residual limb continues to change in shape and size.

Muscle tone can shift. Fat distribution can change. Even day-to-day things like your hydration level or weight can affect how your socket fits. So a prosthetic that fit well a few months ago might not feel the same today.

That’s why regular check-ins with your prosthetist are so important. A professional can tell if changes in your body are starting to create pressure spots or looseness inside the socket.

They can make small adjustments before a minor problem turns into a big one. But between appointments, it’s up to you to stay in tune with how your prosthetic feels. The more you know what’s normal, the easier it is to catch when something’s not.

In some cases, poor fit is due to the initial design of the socket. If your prosthesis was made without a detailed scan or mold of your limb, or if your needs weren’t fully considered, the result might be a generic fit that doesn’t match your body.

You might feel like you’re always trying to “make it work,” using extra socks or liners just to feel stable. That’s not how it should be. You shouldn’t need to constantly adjust your fit to feel secure.

Another thing to watch for is changes in your activity level. If you start walking more or lifting heavier objects, your socket might need to be adjusted to support that.

A prosthesis that works well during daily tasks may not feel right when you’re pushing your limits, and that’s not a failure — it just means your lifestyle is evolving, and your device needs to keep up.

How Skin and Muscle React to a Bad Fit

Your skin is one of the first places to show signs of a poor prosthetic fit. If the socket puts pressure in the wrong place, it can rub or pinch the skin, leading to redness or soreness. Over time, this can cause blisters or open wounds, which are not only painful but also increase the risk of infection.

If you notice your skin feels hot or irritated after wearing your prosthetic, or if it looks swollen or shiny, these may be early warning signs.

Muscle pain is another clue. A poor fit can make your muscles work harder to keep you balanced. If your shoulders, back, or hips ache after using your prosthetic, it could be because your body is compensating for poor alignment or instability.

This kind of strain may not show up immediately, but over time it can lead to fatigue or even injury. Your body should not feel like it’s working overtime just to help you move.

Sometimes, the signs are emotional. You might feel frustrated, tired, or even anxious about putting on your prosthetic each day.

That emotional resistance often reflects a deeper physical discomfort. If you find yourself avoiding wearing it because it doesn’t feel right, it’s probably time for an adjustment.

Many users try to tough it out. They think the pain is normal or that they just need more time to adjust. But pushing through discomfort isn’t the answer. It can delay healing and reduce your quality of life.

Listening to your body is the smartest thing you can do. It knows when something is off, even if you can’t put it into words yet.

Many people expect pain to be the only sign of a bad fit. But discomfort isn’t always loud. Some warning signs are quiet, creeping in slowly. You might overlook them because they don’t scream for attention. Still, they matter, and they’re often the first clues your prosthetic isn’t working with your body the way it should.

Recognizing the Hidden Signs of a Poor Fit

Many people expect pain to be the only sign of a bad fit. But discomfort isn’t always loud. Some warning signs are quiet, creeping in slowly. You might overlook them because they don’t scream for attention.

Still, they matter, and they’re often the first clues your prosthetic isn’t working with your body the way it should.

Uneven Wear and Movement Patterns

Let’s start with how you move. If your prosthetic leg doesn’t fit just right, your walk might change. You may not even notice at first. Maybe your step on one side is shorter. Maybe your heel hits the ground a bit harder.

Your body adjusts naturally to reduce discomfort, but those small changes can grow into big problems. You might feel knee pain on the sound side, or develop tightness in your hips or lower back.

These aches don’t always appear right away, which makes them easy to ignore. But if your gait feels awkward, or if someone tells you you’re walking differently, that could be a signal to take seriously.

The same goes for upper-limb prosthetics. If your bionic hand or arm doesn’t sit properly, your shoulder may start to rise or rotate more than it should. Over time, that can lead to pain in the neck or upper back.

You might start doing everyday tasks with your other arm just to avoid using the one with the prosthetic. This imbalance doesn’t just affect how you move — it can lead to long-term posture issues, fatigue, and even make the prosthesis less effective overall.

Another subtle sign is how your clothes fit. If your pants keep riding up on one side or your sleeve looks twisted, your prosthetic might be sitting at the wrong angle.

These changes in appearance are easy to brush off, but they often signal something deeper.

Strange Noises, Loose Feelings, and Mechanical Clues

Now let’s talk about the feel of the device itself. If you notice clicking, popping, or shifting inside the socket, something is definitely wrong.

Your prosthesis should feel snug, but not tight — and it should never feel like it’s moving around. If it wiggles when you walk or shifts when you move your arm, that’s a red flag.

Sometimes you’ll notice this more at the end of the day. As your residual limb shrinks slightly with use, the socket may feel looser. A small amount of volume change is normal, but if it’s affecting your comfort or mobility, you may need a socket adjustment or a new liner.

Over time, liners compress and lose their shape, making them less effective at cushioning your limb. If your liner feels thin or flat, it could be part of the problem.

There are also sounds to watch for. A well-fitted prosthesis should be quiet. If you hear air escaping with each step, or if the device clicks with movement, those noises might mean something’s not aligned.

Mechanical issues can also result from poor suspension — the way the prosthesis stays connected to your limb. If the connection is weak, you’ll feel like the device isn’t secure, especially when lifting your leg or reaching forward. That lack of security can affect your confidence too, making you hesitate when moving.

Fatigue and Daily Frustration

Feeling tired is something many prosthetic users mention — but it’s not always from doing too much. Sometimes it’s your body’s way of telling you the prosthetic is too hard to use.

If you feel wiped out after only a few hours of activity, or if you avoid certain movements because they feel like a chore, something might be off with your device.

This kind of fatigue isn’t just physical. It’s also mental. You start the day full of hope, but by afternoon, the effort to keep using the prosthesis wears you down. You may feel more irritable. You may stop doing things you used to enjoy. You may even question whether the prosthesis is worth it.

These thoughts are more common than people realize, and they often connect back to a poor fit. A device that truly fits your life should make things easier — not harder.

Emotional signs are just as real as physical ones. If you’re constantly aware of your prosthetic, or if it feels like you’re always adjusting or thinking about it, that’s not a good sign.

A well-fitted device should fade into the background. It should support your day, not interrupt it. If it’s the first thing on your mind every time you move, that’s your body asking for help.

Some users even report feeling disconnected from their prosthetic, like it doesn’t belong to them. That loss of trust in the device often comes from a fit that doesn’t reflect your needs.

You stop relying on it, and once that bond is broken, it can be hard to rebuild. That’s why it’s so important to listen early — before the frustration turns into avoidance.

Trusting Your Instincts

Here’s something simple but important: you don’t need to wait until things get bad to speak up. If something feels wrong, even if you can’t explain exactly what it is, that’s enough.

You live in your body every day. You know what feels normal and what doesn’t. Even the smallest change can mean something.

Sometimes people worry about complaining. They think maybe they just need to “get used to it” or that they’re being difficult. But asking for adjustments isn’t about being picky — it’s about protecting your health and your independence.

The sooner you ask, the easier it is to fix. Small changes in padding, alignment, or socket shape can make a huge difference in comfort and performance.

Your prosthetic is a tool. It should help you move through the world — not hold you back. If it’s causing pain, frustration, or fatigue, then it’s not doing its job. And you deserve better than that.

Ignoring the signs of a poorly fitted prosthetic might not seem like a big deal at first. You might think it’s just a phase or that you’ll get used to the discomfort. You may even talk yourself into believing that a little pain is just part of the process. But over time, these small compromises can turn into long-term problems that affect your health, confidence, and overall quality of life.

What Happens If You Ignore the Signs?

Ignoring the signs of a poorly fitted prosthetic might not seem like a big deal at first. You might think it’s just a phase or that you’ll get used to the discomfort.

You may even talk yourself into believing that a little pain is just part of the process. But over time, these small compromises can turn into long-term problems that affect your health, confidence, and overall quality of life.

Physical Strain Adds Up

The human body is incredibly adaptable. If one area hurts, you start shifting weight to the other side. If your prosthetic is too tight or too loose, you’ll change how you walk, stand, or move your arm just to avoid the discomfort.

These changes might seem small at first, but they put uneven pressure on muscles, joints, and bones.

For someone with a lower-limb prosthesis, this often shows up as pain in the hips, lower back, knees, or even the shoulders. You might start leaning more on your sound leg, which eventually gets tired or overworked.

The muscles on that side become stronger, while the muscles on your prosthetic side weaken. This imbalance affects posture, coordination, and strength. If it continues long enough, it can even lead to falls or joint injuries.

For upper-limb users, compensating for a poor fit might mean overusing the other arm, shoulder, or neck. Lifting, holding, or reaching can start to strain muscles that weren’t meant to do all the work.

This not only leads to fatigue but can also affect the way you carry yourself and interact with the world around you.

Over time, the small problems caused by a bad fit compound into bigger ones. Something as simple as walking to the store or lifting a cup of coffee can start to feel like hard work.

What’s worse is that once this kind of strain becomes a habit, it takes a lot of effort and time to correct.

Skin Damage Gets Worse

Skin problems are one of the most common results of ignoring prosthetic fit issues. If your socket is rubbing, pinching, or pressing in the wrong spot, the skin underneath takes the hit.

At first, you might notice some redness or minor irritation. But if the pressure continues, your skin may break down, blister, or become inflamed.

An open sore is more than just painful — it’s a doorway for infection. If bacteria gets in, especially in a place where sweat and heat collect, the infection can spread fast.

In some cases, this can lead to hospitalization or force you to stop using your prosthetic completely while you heal. That healing process can take weeks or even months.

And during that downtime, the muscles around your residual limb can weaken. You lose some of the progress you made in learning to use the device.

Once the skin heals and you’re ready to try again, you may have to rebuild strength and confidence from scratch. This setback can be deeply frustrating and emotionally draining.

Emotional and Mental Toll

When your prosthetic isn’t working for you, it doesn’t just hurt physically. It can wear you down mentally. Each day starts to feel like a challenge. You may dread putting the device on.

You might limit your movement, avoid social events, or start relying more on help from others. These changes slowly chip away at your independence.

This emotional stress builds up quietly. Some people feel embarrassed to talk about it. They don’t want to seem like they’re complaining or making excuses.

Others might even question whether they were ever meant to use a prosthetic in the first place. But these thoughts usually come from a place of discomfort, not failure. A poor fit can lead even the most motivated person to lose trust in their prosthesis.

When you start pulling back from activities you once enjoyed — whether it’s going for a walk, playing with your kids, or simply stepping outside — it affects your confidence. You may begin to feel disconnected from your life. That’s why emotional awareness is just as important as physical feedback.

How you feel about your device matters. If it doesn’t feel like it’s helping you live fully, it’s time for a change.

Delayed Recovery and Lost Time

For new prosthetic users, the early days are full of learning. You’re adjusting to a new way of moving, building new habits, and discovering what your body can do again.

A bad fit during this time can slow everything down. Pain, swelling, and frustration delay your progress. They make it harder to build confidence and rhythm.

Even if you’ve been using a prosthetic for years, problems with fit can still creep in and bring your routine to a halt. That’s why even small issues deserve attention.

Every day spent in pain or discomfort is a day taken away from your progress, your independence, and your peace of mind.

And it’s not just your time that’s affected. It’s your energy. Living with a prosthetic should give you more freedom, not take it away.

If you find yourself constantly focused on how your device feels, you’re using up energy that could be spent on living your life — not managing your discomfort.

You deserve a prosthesis that supports your goals, adapts to your needs, and fits your body the way it should. The sooner you take action, the easier it is to fix small issues before they become big ones.

Many people wait too long before asking for help with their prosthetic fit. It might be out of fear, uncertainty, or just being unsure what to say. But reaching out early can save you a lot of discomfort. The right time to speak up isn’t when things become unbearable — it’s when something feels different or off, even in small ways.

When to Seek Help — And What to Expect

Many people wait too long before asking for help with their prosthetic fit. It might be out of fear, uncertainty, or just being unsure what to say. But reaching out early can save you a lot of discomfort.

The right time to speak up isn’t when things become unbearable — it’s when something feels different or off, even in small ways.

Listening to Your Body Without Doubt

It’s easy to second-guess yourself. Maybe the pain isn’t that bad. Maybe your skin always gets red there. Maybe it’ll go away in a few days.

These are the thoughts that often keep people from getting the care they need. But your body doesn’t lie. If something feels wrong, it probably is.

No one expects you to be an expert in prosthetic design. That’s not your job. Your job is to notice when something changes — when putting on the prosthetic becomes harder, when walking feels more awkward, when your muscles get tired faster.

These aren’t random problems. They’re signs that your device isn’t working with your body like it should.

You don’t need to have the perfect words to explain it. Just saying “this doesn’t feel right” is enough. Any good prosthetist will know how to take that feeling and look deeper to find the cause.

Trusting your instincts can lead to better outcomes and fewer setbacks.

What Happens During a Prosthetic Check-Up

If it’s been a while since you had your fit reviewed, or if you’re noticing any of the warning signs we’ve discussed, it’s time for a professional evaluation.

These check-ups are not meant to judge your ability or question your progress. They’re simply a way to make sure your device is keeping up with your body’s needs.

At your appointment, the prosthetist will likely start by asking how the prosthesis has been feeling.

They might ask if you’ve had any pain, if your limb feels different, or if there have been changes in how much you use the device. Be honest here — the more your provider knows, the better they can help.

Next, they’ll check the fit. This means looking at how the socket sits on your limb, whether the suspension is holding properly, and if there’s any space where there shouldn’t be.

They’ll look at your skin too — even small signs of pressure or irritation can offer clues.

Depending on what they find, they might suggest small adjustments right there and then. These could include adding padding, changing your liner, tightening the fit, or shifting the alignment slightly.

In other cases, especially if the socket is too worn or your limb has changed a lot, a new socket might be needed.

A good provider won’t just treat the problem — they’ll also listen. They’ll want to understand what your goals are, what you struggle with day-to-day, and how the device can better support your routine.

A well-fitted prosthetic is one that matches your life, not just your limb.

Why Follow-Up Appointments Matter

Even if your prosthesis feels okay today, that might not be true in a few months. Your body continues to change. Muscles strengthen. Weight can go up or down.

Activity levels shift. What worked for you six months ago might not be the best fit now. That’s why regular follow-ups are essential.

These appointments give your prosthetist a chance to spot small issues early. They can adjust your fit before pain or skin problems begin.

They can also check the condition of your liners, feet, or hand components, making sure everything is working properly and safely.

Skipping these visits might save time in the short term, but it can lead to bigger issues later. It’s a bit like skipping check-ups at the dentist — you might not feel pain now, but silent problems could be developing under the surface.

Staying ahead of those issues keeps you moving confidently, without unexpected setbacks.

Follow-ups are also a great time to talk about what’s next. Maybe you’re ready to take on more activity. Maybe you want to try new grips with your bionic hand or switch to a more flexible foot.

These conversations help your care team understand your needs and help you explore better solutions as your lifestyle evolves.

Making Adjustments Is Normal, Not a Failure

One thing that holds many people back is the idea that asking for help means something has gone wrong. But the truth is, needing adjustments doesn’t mean you’ve done anything wrong — and it doesn’t mean the prosthetic isn’t good. It just means your body is growing, changing, adapting — which is exactly what it’s meant to do.

No one expects you to get the perfect fit on day one. Even the best-designed prosthetics sometimes need tweaks over time.

Just like how shoes wear out or eyeglasses need updating, prosthetics require care and maintenance. Making those changes is a sign of strength, not weakness. It means you’re listening to your body and taking control of your health.

It also builds trust. Each time you get a better fit, your confidence grows. You start to move more freely. You rely on the prosthetic more.

It becomes less of a tool and more of a part of your daily life. That kind of relationship only happens when the fit is right — and when you speak up when it’s not.

Getting the right fit for your prosthetic isn’t a one-time event. It’s a journey. Just like your body keeps evolving, so should the way your prosthesis fits, feels, and functions. When you start to notice discomfort, it’s easy to feel overwhelmed or unsure of what to do next. But the good news is, there’s always something that can be done. Small steps can make a big difference, and the path to a better fit starts with awareness, action, and open communication.

Taking the Right Steps Toward a Better Fit

Getting the right fit for your prosthetic isn’t a one-time event. It’s a journey. Just like your body keeps evolving, so should the way your prosthesis fits, feels, and functions. When you start to notice discomfort, it’s easy to feel overwhelmed or unsure of what to do next.

But the good news is, there’s always something that can be done. Small steps can make a big difference, and the path to a better fit starts with awareness, action, and open communication.

Keep a Simple Journal of What You Feel

One of the easiest and most helpful things you can do is keep track of how your prosthetic feels each day. You don’t need to write long paragraphs. Just make a few notes about when and where you feel discomfort.

If you notice that pain shows up after walking for a while, or that your skin gets irritated in one spot every evening, write it down.

Over time, patterns will start to show. These patterns help you — and your prosthetist — find the root of the problem faster.

You can also note changes in your energy, sleep, or emotional state. If you’re feeling more tired than usual, or avoiding the prosthetic altogether some days, that’s worth recording.

These notes can serve as a clear way to remember your experience during appointments, where it’s easy to forget the details in the moment.

This kind of self-awareness also builds confidence. When you can point to clear examples of what’s happening, you feel more prepared to speak up and advocate for yourself.

That feeling of control is powerful. It turns confusion into action and helps you work together with your prosthetic team more effectively.

Don’t Be Afraid to Ask Questions

Sometimes, people stay silent because they feel unsure about what’s normal and what’s not. But when it comes to your health, there are no silly questions.

If you’re wondering whether something should feel the way it does, ask. If you’re curious about why the prosthetic looks or moves a certain way, speak up.

Good prosthetists expect questions. They welcome them. The more you understand how your device works, the more you can work with it — instead of just trying to manage it.

A solid relationship with your care provider is built on honest conversations, mutual respect, and the shared goal of helping you live more fully.

Even if your question is simple — like how to put the device on more comfortably, or whether a small clicking sound is normal — those questions can open the door to helpful answers.

Every question you ask adds to your knowledge, and that knowledge helps you take ownership of your experience.

Rehabilitation Can Improve the Fit, Too

Fit isn’t just about the socket or suspension — it’s also about how your body moves with the prosthetic. If you’re not using the right muscles or if your movement is limited by pain, your fit might feel worse than it actually is. That’s where rehabilitation comes in.

Working with a physical therapist or an occupational therapist can help you regain strength and stability. These experts can teach you exercises to improve balance, build endurance, and make daily tasks easier.

As you grow stronger and more confident, your body becomes more aligned with the prosthetic, which often improves the overall feel of the fit.

Some people assume that rehab is only for the early days after an amputation. But in reality, it can help at any stage.

If you’ve been using a prosthesis for months or even years, but feel like things are getting harder instead of easier, rehab can help reset your movement patterns and give your body the boost it needs.

At Robobionics, we strongly believe in combining prosthetic care with ongoing rehab support. Our gamified home-based rehabilitation programs are designed to make movement fun, natural, and engaging — especially for users of our Grippy™ bionic hand.

These exercises are based on simple daily movements that build skill and coordination, helping your body and device work as one.

If you ever feel stuck or unsure of how to improve your comfort, rehabilitation is often one of the most powerful tools available.

Replacing or Upgrading When the Time Is Right

Sometimes, no amount of adjusting or training will fix a poor fit — because the prosthetic itself is no longer right for your body or your needs.

That’s not a sign of failure. It’s a natural part of your journey. Your life changes, your body changes, and your prosthetic should change too.

Whether it’s switching to a different socket shape, exploring a lighter model, or upgrading to a newer technology like the Grippy™, these choices should be made based on how you want to live — not just what you can tolerate. You deserve a prosthetic that supports your goals, not one that limits them.

When the time comes to explore a new solution, your prosthetist will guide you through the options. They’ll take new measurements, understand your current challenges, and recommend a path that feels right for you.

The goal is always the same: more comfort, better control, and a stronger connection between you and your device.

This doesn’t mean you have to start from scratch every few years. Many adjustments can extend the life of a prosthetic, and upgrades don’t always mean getting a whole new device.

Sometimes, adding a better liner or changing a component can refresh how the prosthetic feels and works.

The key is staying open and responsive. When your body speaks, listen. And when your prosthesis no longer serves your lifestyle, it’s okay to make a change. In fact, it’s necessary.

Living with a prosthetic is about more than just function. It’s about comfort, confidence, and the freedom to live the way you want. When your device fits well, it gives you that freedom. You move with less effort. You focus more on living and less on adjusting. You feel more like yourself again.

Moving Forward with Comfort and Confidence

Living with a prosthetic is about more than just function. It’s about comfort, confidence, and the freedom to live the way you want. When your device fits well, it gives you that freedom.

You move with less effort. You focus more on living and less on adjusting. You feel more like yourself again.

But when the fit is off — even slightly — everything changes. Your movement becomes less natural. Small problems build up. You start to feel disconnected from the tool that’s supposed to help you. It’s easy to brush off that feeling. It’s easy to wait, to tough it out, to hope it’ll get better on its own. But waiting often makes things worse.

What’s important to remember is this: needing an adjustment doesn’t mean something is wrong with you. It doesn’t mean you failed, or that your prosthetic isn’t good.

It simply means your body is changing, as it’s meant to do. And your device needs to change with you. That’s not weakness. That’s smart, proactive care.

A prosthetic should fit your life — not the other way around. It should help you reach for what’s next, not hold you back from it.

You deserve to walk, lift, work, and rest without pain or worry. You deserve a prosthesis that feels right, day in and day out.

You don’t have to settle for discomfort. And you certainly don’t have to go through the journey alone. Whether you’re early in your recovery or years into your prosthetic use, your experience matters.

Your voice matters. The more you listen to your body and speak up about what you feel, the better your care will be.

If something feels off, say something. Reach out to your prosthetist. Ask questions. Get a second opinion if needed. Trust that you know your body best — because you do.

And when you find a fit that’s truly right, you’ll know. Not because it’s perfect, but because it works with you — not against you.

It supports your steps, your reach, your rhythm. It gives you back your time, your ease, and your confidence. That’s what a good prosthetic is meant to do.

Conclusion

A well-fitted prosthetic should support your life, not limit it. If you’re feeling discomfort, pain, frustration, or fatigue, it’s not something to ignore — it’s a sign that your device may need adjustment. Your body is always changing, and your prosthetic must adapt with it.

Recognizing the early signs of a poor fit can save you from long-term issues. Whether it’s skin irritation, awkward movement, or simply not feeling “right,” your experience is valid. Don’t wait for things to get worse. Speak up, ask questions, and take action.

You deserve a prosthetic that feels like a part of you — one that lets you move freely, comfortably, and confidently every day. Trust your instincts, take care of your body, and know that support is always within reach.

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Last updated: November 10, 2022

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Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.