Discover how virtual reality therapy helps amputees manage emotional trauma, reduce phantom limb pain, and enhance mental well-being.

How Virtual Reality Therapy is Helping Amputees Heal Emotionally

Losing a limb is not just a physical challenge—it is an emotional one, too. Many amputees struggle with feelings of grief, anxiety, and even depression as they adjust to their new reality. The journey to acceptance can be difficult, and traditional therapy does not always address the deep emotional wounds that come with limb loss.

But technology is changing that. Virtual Reality (VR) therapy is emerging as a powerful tool to help amputees heal, not just physically but emotionally. By creating immersive, interactive experiences, VR therapy helps individuals process their trauma, reduce pain, and regain confidence. It is more than just a game—it is a lifeline for many who are looking for ways to feel whole again.

Losing a limb is a life-changing event that affects more than just mobility. It brings a wave of emotions that can be difficult to manage. Many amputees experience grief, similar to losing a loved one.

Understanding the Emotional Impact of Limb Loss

Losing a limb is a life-changing event that affects more than just mobility. It brings a wave of emotions that can be difficult to manage. Many amputees experience grief, similar to losing a loved one.

There is a sense of loss, not just of the limb itself, but of independence, confidence, and identity. The way a person sees themselves changes overnight, and this can be overwhelming.

Beyond grief, anxiety is another major emotional hurdle. The fear of being unable to perform daily tasks, of being seen differently by society, or of not being able to return to work can weigh heavily on the mind.

Social interactions may feel intimidating, and simple activities, like going to a store or meeting friends, can become stressful.

Depression is also common among amputees. The adjustment period is long, and without the right support, feelings of hopelessness can take over.

Some individuals struggle with body image issues, while others feel disconnected from themselves, as if the person they were before the amputation no longer exists.

These emotional challenges are just as real as the physical ones and need to be addressed with the same level of care.

Why Traditional Therapy is Not Always Enough

Traditional therapy plays an important role in helping amputees cope with emotional trauma. Talking to a therapist can provide a safe space to express fears, frustrations, and sadness.

Counseling can help individuals reframe their thoughts and find ways to move forward. However, traditional methods often rely on verbal communication, and for many amputees, talking about their struggles is not enough.

Some emotions are difficult to put into words. The experience of losing a limb is deeply personal, and while therapists can offer guidance, they may not always be able to truly understand what it feels like.

In many cases, trauma is stored in the body as well as the mind, meaning that traditional talk therapy alone may not address the full scope of an amputee’s emotional pain.

This is where Virtual Reality therapy comes in. Instead of just talking about fears and anxieties, VR therapy allows amputees to experience healing in a way that feels real. It taps into the power of immersion, engaging the mind and body in a way that traditional methods cannot.

How Virtual Reality Creates a Safe Space for Healing

Virtual Reality therapy works by placing individuals in a controlled, interactive environment where they can face their fears, build confidence, and retrain their brain. It offers a safe space to experience situations that might otherwise be too intimidating in real life.

For example, an amputee who feels anxious about walking in public can practice navigating a virtual street, complete with people, traffic, and everyday obstacles.

Because the brain processes virtual experiences in a way similar to real-life experiences, this type of exposure can help reduce fear and build confidence.

VR can also help with body image issues. Some programs allow amputees to see themselves with a virtual limb, helping them reconnect with their body. This can be incredibly empowering, making it easier to accept and embrace the changes that have occurred.

Beyond emotional healing, VR therapy has been found to reduce phantom limb pain, a condition where amputees feel pain in the missing limb.

By engaging the brain in virtual movement exercises, the nerves responsible for the pain can be retrained, providing relief that traditional pain management methods often fail to achieve.

Virtual Reality therapy is not just a new-age concept—it is backed by science. The brain is an incredibly adaptable organ, and VR taps into this adaptability, also known as neuroplasticity. When a person wears a VR headset, their brain processes the virtual world as if it were real. This ability to “trick” the brain into believing what it sees is what makes VR therapy so powerful for amputees.

The Science Behind Virtual Reality Therapy for Amputees

Virtual Reality therapy is not just a new-age concept—it is backed by science. The brain is an incredibly adaptable organ, and VR taps into this adaptability, also known as neuroplasticity.

When a person wears a VR headset, their brain processes the virtual world as if it were real. This ability to “trick” the brain into believing what it sees is what makes VR therapy so powerful for amputees.

One of the most well-documented applications of VR therapy is in treating phantom limb pain (PLP). This is a condition where amputees feel pain, itching, or other sensations in a limb that no longer exists.

Scientists believe PLP occurs because the brain still holds a “map” of the missing limb, and when the nerves that once controlled it no longer receive signals, they misfire, causing pain.

VR therapy helps by creating an illusion of the missing limb. In many VR programs, an amputee can see a virtual version of their missing limb and control its movement.

This visual feedback helps the brain reorganize its neural pathways, reducing misfiring signals and, in turn, decreasing phantom limb pain. Many amputees who have struggled with PLP for years have reported significant relief after just a few sessions of VR therapy.

Beyond pain relief, VR therapy also helps with emotional trauma and anxiety. Studies have shown that exposure therapy—where individuals are gradually introduced to situations that cause anxiety—can be highly effective in reducing fear.

VR allows amputees to be placed in real-world scenarios, such as walking through a crowded mall or shaking hands with someone, without actually being in those situations.

Over time, this exposure helps reduce fear and increase confidence, making real-life interactions feel less overwhelming.

Another scientific principle behind VR therapy is mirror therapy, which has been used for years to treat amputees and stroke patients.

Traditionally, mirror therapy involves placing a mirror next to the intact limb so that it reflects an image of the missing one. This tricks the brain into seeing a complete body, which helps with pain relief and emotional acceptance.

VR takes this concept to the next level by creating a fully immersive experience where the missing limb appears to be back in place and fully functional.

The Role of Gamification in Emotional Healing

One of the reasons VR therapy is so effective is that it is not just a passive experience—it is interactive. Many VR programs for amputees use gamification, where therapy is turned into a game-like experience.

This makes rehabilitation feel less like a chore and more like an engaging challenge.

For example, an amputee might be placed in a VR environment where they must pick up objects, complete simple tasks, or navigate through a virtual world.

These exercises help the brain rewire itself, improving motor control, reducing anxiety, and even strengthening the emotional connection to their prosthetic limb.

Gamification also adds a sense of achievement. Many amputees struggle with feelings of helplessness after limb loss.

Completing tasks in a VR environment provides a sense of progress, showing them that they are capable of learning, adapting, and overcoming challenges. This boost in self-confidence carries over into the real world, making daily tasks feel more manageable.

Virtual Reality therapy is not just a theory—it is already transforming lives. Around the world, amputees are experiencing real emotional and physical relief through VR-based rehabilitation programs.

Real-Life Impact: How VR Therapy is Changing Lives

Virtual Reality therapy is not just a theory—it is already transforming lives. Around the world, amputees are experiencing real emotional and physical relief through VR-based rehabilitation programs.

From military veterans to accident survivors, individuals who once struggled with anxiety, depression, and phantom limb pain are finding new hope through this technology.

One powerful example is the story of a war veteran who lost his leg in combat. For years, he suffered from severe phantom limb pain and post-traumatic stress disorder (PTSD).

Traditional pain medications and therapy provided little relief. When he tried VR therapy, everything changed. By using a virtual environment where he could “see” and “move” his missing limb, his brain gradually stopped sending pain signals.

Over time, his PLP reduced significantly, and his PTSD symptoms also improved as he used VR exposure therapy to work through his trauma.

Another inspiring case is a woman who lost her arm in a car accident. The emotional toll of her amputation was heavy—she avoided social situations, struggled with self-image, and experienced severe anxiety.

With VR therapy, she was able to practice interacting in social settings within a safe, controlled environment. She could shake hands with virtual people, perform everyday tasks, and even see herself with a functional virtual limb.

This process helped her rebuild her confidence and made it easier for her to reintegrate into daily life.

These real-world examples show that VR therapy is not just about distraction—it is about active healing. It gives amputees the tools to regain control, both physically and emotionally, by reshaping the way they see themselves and the world around them.

How VR Therapy Complements Prosthetic Use

Beyond emotional healing, VR therapy plays a crucial role in helping amputees adapt to prosthetic limbs. Learning to use a prosthetic can be challenging, and many new users experience frustration when trying to control their artificial limb.

VR bridges this gap by allowing amputees to train with a virtual version of their prosthetic before using the real one.

For example, an amputee learning to use a bionic hand like Grippy™ from Robobionics can first practice grasping objects in a virtual environment. This helps them understand the mechanics of their prosthetic in a stress-free setting.

Because VR therapy strengthens the brain’s connection to the missing limb, it also improves how quickly a person adapts to their real prosthetic, making movements feel more natural.

Additionally, VR-based gamified rehabilitation programs help amputees improve motor skills, coordination, and reaction times, all of which are essential for effectively using a prosthetic.

At Robobionics, we integrate gamified training into our rehabilitation approach, ensuring that our users feel comfortable and confident with their prosthetic limbs.

Virtual Reality therapy is still evolving, but its potential is limitless. As technology advances, VR systems are becoming more immersive, personalized, and accessible.

The Future of Virtual Reality Therapy for Amputees

Virtual Reality therapy is still evolving, but its potential is limitless. As technology advances, VR systems are becoming more immersive, personalized, and accessible.

In the near future, we can expect even greater improvements in how VR helps amputees heal emotionally and physically.

One of the most exciting developments is the integration of artificial intelligence (AI) with VR therapy. AI can create adaptive VR experiences that change based on an individual’s emotional and physical responses.

For example, if an amputee struggles with certain movements in a VR environment, the system can automatically adjust the difficulty level, ensuring they receive the right level of challenge and support.

AI-driven therapy can also track emotional responses, identifying moments of stress or discomfort and adjusting the experience accordingly to prevent overwhelming the user.

Another promising advancement is haptic feedback technology, which enhances the sense of touch in VR environments.

Current VR therapy primarily relies on visual and auditory cues, but with haptic gloves and suits, amputees will be able to feel textures, pressure, and resistance within the virtual world.

This can make rehabilitation even more effective by creating a stronger connection between the brain and the prosthetic limb.

Making VR Therapy More Accessible

Despite its benefits, one of the biggest challenges of VR therapy is accessibility. High-quality VR systems can be expensive, and not all rehabilitation centers have the resources to offer them.

However, companies and organizations are working to make VR therapy more widely available. Affordable VR headsets and mobile VR applications are being developed to allow amputees to access therapy from the comfort of their own homes.

At Robobionics, we recognize the importance of accessible rehabilitation solutions. That is why we are committed to integrating gamified, home-based rehabilitation programs with our prosthetic solutions.

By combining prosthetic training with engaging VR experiences, we ensure that users receive the support they need, no matter where they are.

The Emotional and Psychological Breakthroughs Ahead

As VR therapy becomes more advanced, it is also expected to play a larger role in mental health treatment for amputees. Many amputees struggle with PTSD, depression, and anxiety, and VR therapy is proving to be a valuable tool in addressing these issues.

Future developments will likely include VR environments specifically designed for emotional healing, where amputees can engage in relaxation techniques, mindfulness exercises, and guided mental health therapy.

Furthermore, social VR platforms could provide amputees with a sense of community. Imagine a virtual world where amputees from different parts of the world can connect, share experiences, and support one another.

This type of peer support can be incredibly powerful in reducing feelings of isolation and helping individuals adjust to their new reality.

One of the biggest challenges for amputees is overcoming psychological barriers that can slow down recovery and limit independence.

Overcoming Psychological Barriers with VR Therapy

One of the biggest challenges for amputees is overcoming psychological barriers that can slow down recovery and limit independence.

These barriers often come in the form of fear, self-doubt, and negative thought patterns that make it difficult to adjust to life after amputation. Virtual Reality therapy is proving to be a powerful tool in breaking these mental barriers and helping amputees regain control over their lives.

Rebuilding Confidence Through Virtual Exposure

Fear of social situations is common among amputees, especially in the early stages of recovery. Many worry about how others will perceive them, how they will manage daily tasks, or whether they will ever feel “normal” again.

This fear can lead to avoidance behaviors, where individuals isolate themselves rather than facing uncomfortable situations.

VR therapy provides a safe space to confront these fears. In a controlled virtual environment, amputees can practice daily activities, such as walking through a busy shopping mall, ordering food at a restaurant, or simply being in a social setting.

Because VR therapy mimics real-life experiences, it allows users to build confidence without the pressure of actual social interactions.

Over time, this practice translates into real-world improvements, making it easier for amputees to engage with society without overwhelming anxiety.

Addressing Trauma and Emotional Processing

Beyond rebuilding confidence, VR therapy is also helping amputees process trauma and grief in ways that traditional therapy often cannot.

Losing a limb, especially due to an accident or sudden event, can be a deeply traumatic experience. The mind may replay the moment of injury, causing distress and even symptoms of PTSD.

VR therapy is being used in trauma recovery by helping amputees mentally reframe their experiences. Some VR programs allow individuals to revisit their trauma in a controlled way, helping them process their emotions without feeling overwhelmed.

Others focus on visualizing progress, where users can see themselves adapting, moving freely, and thriving with their prosthetic. This mental shift plays a huge role in emotional healing, allowing amputees to see themselves as capable rather than limited.

Strengthening the Mind-Body Connection

Another major psychological barrier that many amputees face is feeling disconnected from their body. The loss of a limb can create a sense of detachment, as if the body no longer feels complete. This disconnection can make it harder to accept and use a prosthetic limb effectively.

VR therapy helps by restoring the mind-body connection. When an amputee sees a virtual limb that moves in response to their thoughts, it strengthens the brain’s ability to accept a prosthetic as part of their body.

This is especially helpful for individuals who struggle to control their prosthetics, as it provides a form of mental training that makes movements feel more intuitive.

Breaking Through the Mental Limits

Many amputees develop self-imposed limits, believing they can no longer do certain activities or achieve the same level of independence they once had. VR therapy helps shatter these limits by allowing individuals to experience what is possible.

Whether it is learning to drive again, playing a sport, or simply walking confidently in public, VR creates a risk-free environment where amputees can test their abilities and push past mental roadblocks.

At Robobionics, we believe that rehabilitation is not just about physical recovery—it is about rebuilding the whole person. That is why we support innovative approaches like VR therapy that address both the mental and physical aspects of healing.

When combined with high-quality prosthetic solutions like Grippy™, this technology has the power to transform lives, restoring independence, confidence, and emotional well-being.

Healing from limb loss is not just an individual journey—it is a shared experience that affects family members, caregivers, and loved ones. Often, those closest to an amputee struggle to understand the physical and emotional challenges that come with amputation. They want to help but may not know how. This is where Virtual Reality therapy is stepping in, not just for amputees but also for the people who support them.

Virtual Reality as a Tool for Family and Caregiver Support

Healing from limb loss is not just an individual journey—it is a shared experience that affects family members, caregivers, and loved ones. Often, those closest to an amputee struggle to understand the physical and emotional challenges that come with amputation.

They want to help but may not know how. This is where Virtual Reality therapy is stepping in, not just for amputees but also for the people who support them.

Helping Families Understand the Amputee Experience

One of the biggest difficulties for family members and caregivers is truly understanding what their loved one is going through. They may hear about phantom limb pain, emotional distress, or struggles with prosthetic adaptation, but without firsthand experience, it is hard to relate.

Some VR programs are now designed to simulate what it feels like to be an amputee, helping caregivers gain deeper empathy and insight into the daily challenges their loved one faces.

For example, a caregiver can wear a VR headset and enter a simulated environment where they experience limited mobility or the frustration of trying to complete a task without a limb.

They may attempt to pick up objects, navigate a busy street, or even use a prosthetic in a virtual world. This firsthand experience fosters empathy and allows caregivers to provide more meaningful support.

Strengthening Emotional Bonds Through Shared VR Experiences

Beyond understanding, Virtual Reality therapy is also helping amputees and their families reconnect emotionally.

Many amputees experience a sense of isolation, feeling as though no one truly understands their struggles. This can create emotional distance between them and their loved ones.

VR therapy is changing this by creating shared virtual experiences where amputees and their families can engage in activities together.

Imagine a father who lost his leg being able to play virtual soccer with his child or a couple going on a virtual hiking trip together, despite mobility limitations.

These experiences help break down emotional barriers and remind amputees that they are still able to connect with the people they love.

Training Caregivers for Better Support

Caring for an amputee, especially in the early stages, comes with its own set of challenges. From helping with daily activities to supporting rehabilitation, caregivers often find themselves in a role they were not prepared for.

VR-based training programs are now being used to educate caregivers on best practices for assisting amputees, including how to help with prosthetic adjustments, provide emotional encouragement, and recognize signs of anxiety or depression.

For example, a caregiver can enter a VR scenario where they assist a virtual amputee in walking up stairs or adjusting their prosthetic limb.

These interactive experiences make training more effective than reading manuals or watching videos, as they provide real-time problem-solving practice.

Encouraging Open Communication

One of the most significant benefits of VR therapy in family support is that it encourages open communication. Many amputees struggle to express their emotions, fearing that they will burden their loved ones.

On the other hand, family members may feel unsure of how to talk about the changes without upsetting the amputee.

Shared VR therapy sessions create a non-threatening space where both sides can express their concerns, ask questions, and work through emotional challenges together.

At Robobionics, we recognize that an amputee’s journey does not happen in isolation. Support from loved ones is crucial, and VR therapy is providing new ways to strengthen those relationships.

By making the rehabilitation process more inclusive and engaging, Virtual Reality is helping amputees heal not just within themselves but also within their families.

Conclusion

Virtual Reality therapy is more than just a technological breakthrough—it is a revolution in emotional healing for amputees. By offering immersive experiences that reduce phantom limb pain, rebuild confidence, and strengthen the mind-body connection, VR is transforming the way amputees recover. It is not just about adapting to life after limb loss but about truly thriving.

Beyond individual healing, VR therapy is also bridging the gap between amputees and their families, helping caregivers provide better support and fostering deeper emotional connections. With continued advancements in AI, haptic feedback, and accessibility, the future of VR therapy promises even greater breakthroughs.

At Robobionics, we believe in harnessing the power of innovation to empower amputees. Alongside our cutting-edge prosthetic solutions like Grippy™, VR therapy is opening new doors for rehabilitation, making recovery more engaging and effective. If you or a loved one is navigating life after amputation, explore how technology can help. Book a consultation today and take the next step toward emotional and physical healing.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.