Discover how workplace mental health programs can enhance well-being, accessibility, and inclusion for employees with disabilities in India.

How Workplace Mental Health Programs Can Support Disabled Employees

Workplaces are evolving to be more inclusive, but one area that often gets overlooked is mental health support for disabled employees. While physical accessibility is an essential part of inclusion, mental well-being is just as important. Disabled employees often face unique stressors—ranging from workplace biases to difficulties in accessing the right support systems. Without proper mental health programs in place, these challenges can lead to burnout, isolation, and reduced job satisfaction.

A well-structured workplace mental health program can make a huge difference. It not only provides the emotional support disabled employees need but also fosters a culture where they feel valued, heard, and respected. When organizations invest in mental health, they don’t just improve employee well-being—they also create a healthier, more productive work environment for everyone.

Disabled employees often experience workplace stress in ways that non-disabled employees may not fully understand.

Understanding the Unique Mental Health Challenges of Disabled Employees

Disabled employees often experience workplace stress in ways that non-disabled employees may not fully understand.

These challenges can come from physical barriers, biases, or the extra effort required to navigate workspaces that are not designed with their needs in mind. While each person’s experience is different, some common mental health stressors impact many disabled workers.

Workplace Stigma and Bias

Even in inclusive workplaces, disabled employees may face unconscious bias or discrimination. Some colleagues or managers may assume they are less capable, leading to fewer opportunities for growth.

Others may unintentionally exclude them from team activities or overlook their contributions. These experiences can lead to stress, anxiety, and self-doubt, affecting both job performance and overall well-being.

For employees with invisible disabilities—such as chronic illnesses, neurodivergence, or mental health conditions—the situation can be even more complex.

Since their disabilities are not immediately visible, they may feel pressured to hide their struggles, fearing that disclosure could lead to judgment or career limitations.

The Emotional Toll of Constant Advocacy

Disabled employees often find themselves in the position of having to educate their employers about accessibility needs.

Whether it’s requesting assistive technology, asking for flexible work arrangements, or ensuring workplace policies accommodate their health conditions, this ongoing effort can be exhausting.

When companies do not have clear policies in place to support disabled employees, the burden of advocacy falls on the individual, adding unnecessary stress to their work life.

Limited Access to Mental Health Resources

Many workplace mental health programs are designed with a one-size-fits-all approach, failing to address the specific needs of disabled employees.

Traditional counseling services may not be accessible for individuals who use assistive communication devices, and mental health workshops may not take into account the unique stressors faced by disabled employees.

If these programs are not designed inclusively, they may exclude the very people who need them the most.

Job Insecurity and Career Growth Concerns

Disabled employees often worry about job security and career advancement. Many fear that requesting accommodations might be seen as a burden on the company, leading to fewer opportunities for promotions or leadership roles.

Some may hesitate to take medical leave or ask for flexible work arrangements, even when they are legally entitled to them, because they fear being viewed as unreliable. These concerns can lead to chronic stress and anxiety, negatively impacting mental health over time.

Social Isolation in the Workplace

Building workplace relationships is essential for job satisfaction and professional growth, but disabled employees often experience social isolation.

If office spaces, team-building activities, or networking events are not fully accessible, disabled employees may feel excluded from informal workplace interactions. This lack of connection can lead to feelings of loneliness and detachment, which can take a toll on mental well-being.

To truly support disabled employees, mental health programs must go beyond general wellness initiatives. They need to be inclusive, accessible, and tailored to address the specific challenges disabled workers face.

How Workplace Mental Health Programs Can Be More Inclusive

To truly support disabled employees, mental health programs must go beyond general wellness initiatives. They need to be inclusive, accessible, and tailored to address the specific challenges disabled workers face.

When done correctly, these programs can significantly improve employee well-being, job satisfaction, and overall workplace morale.

Creating Accessible Mental Health Services

Workplace mental health resources should be designed with accessibility in mind. This means ensuring that counseling services, therapy sessions, and wellness programs are available in formats that accommodate different disabilities.

Offering virtual counseling with closed captioning for deaf employees, providing mental health apps compatible with screen readers, and ensuring therapy offices are physically accessible are all important steps.

For neurodivergent employees, traditional one-on-one talk therapy may not always be the best option.

Companies can offer alternatives like text-based counseling, structured group therapy, or self-paced mental health programs that allow employees to engage in ways that feel most comfortable for them.

Training Managers to Recognize and Support Mental Health Needs

Many managers want to support their employees’ mental health but may not know how to do so effectively.

Companies should provide disability awareness and mental health training for managers to help them recognize signs of stress, anxiety, or burnout in disabled employees.

Training should focus on how to create an inclusive work environment where employees feel safe discussing their needs.

Managers should be encouraged to check in regularly with team members, offer flexible accommodations, and foster an open dialogue about mental health without stigma or judgment.

Flexible Work Arrangements to Reduce Stress

For many disabled employees, rigid work schedules can be a significant source of stress. Offering flexible work arrangements—such as remote work options, adjustable hours, and additional breaks—can improve mental well-being.

Some disabilities require employees to manage pain, fatigue, or fluctuating symptoms, making a traditional 9-to-5 schedule difficult to maintain.

By allowing employees to work in ways that align with their health needs, companies help reduce unnecessary stress and improve productivity.

Providing Employee Support Networks

Social support is a powerful factor in mental well-being. Companies can establish peer support groups or Employee Resource Groups (ERGs) where disabled employees can connect, share experiences, and offer mutual support.

These spaces allow employees to discuss challenges in a judgment-free environment and exchange practical advice on navigating workplace difficulties.

Encouraging non-disabled employees to participate as allies in these support networks can also foster a more inclusive workplace culture.

When colleagues understand the struggles their disabled coworkers face, they become more empathetic and proactive in creating a supportive work environment.

Offering Disability-Inclusive Wellness Programs

Many corporate wellness programs focus on physical fitness, meditation, or mindfulness training, but these programs often overlook the needs of disabled employees. A truly inclusive mental health initiative should offer adaptive wellness options that cater to different abilities.

For example, meditation sessions should include guided audio for visually impaired employees, and workplace fitness programs should provide seated exercise options for individuals with mobility impairments.

Recognizing that wellness looks different for everyone ensures that all employees can benefit from these initiatives.

While structured mental health programs are essential, they can only be truly effective when paired with an inclusive workplace culture.

The Role of Organizational Culture in Supporting Mental Health for Disabled Employees

While structured mental health programs are essential, they can only be truly effective when paired with an inclusive workplace culture.

A company’s environment, leadership approach, and everyday practices all play a significant role in shaping employees’ mental well-being. If the workplace culture does not support inclusion and accessibility, even the best mental health programs will fail to make a lasting impact.

Fostering an Open and Supportive Workplace

A workplace where employees feel comfortable discussing their mental health and disability-related needs can make all the difference.

Organizations must actively create an environment where talking about mental well-being is not seen as a sign of weakness but as a normal part of maintaining a healthy work-life balance.

Leaders and managers should set the tone by openly discussing mental health and encouraging employees to prioritize their well-being. When senior leaders acknowledge the importance of mental health, it reduces stigma and makes employees feel safer in seeking support.

Companies can also promote openness by sharing employee stories about overcoming workplace challenges related to disability and mental health. Real stories help normalize conversations and show employees that they are not alone in their struggles.

Addressing Microaggressions and Bias in the Workplace

Workplace bias—whether intentional or unintentional—can negatively impact the mental health of disabled employees.

Subtle behaviors like questioning whether an employee “really needs” their accommodations, making insensitive jokes, or treating disabled workers differently from their peers can contribute to stress and anxiety.

To combat this, companies should provide unconscious bias training to all employees, helping them recognize and correct behaviors that may harm their disabled colleagues.

Encouraging bystander intervention—where employees step in and address inappropriate comments or actions—also creates a more supportive workplace.

Ensuring Workload Balance and Preventing Burnout

Disabled employees often face higher levels of burnout, especially if they feel pressure to prove their capabilities or compensate for bias. In some cases, they may take on additional responsibilities to “justify” accommodations, leading to excessive stress and exhaustion.

Employers should regularly check in with employees to assess workload balance and ensure that no one is being overburdened.

Encouraging regular breaks, promoting the use of paid time off, and allowing for reasonable adjustments to workloads can help prevent burnout and improve long-term productivity.

Integrating Mental Health into Accessibility Policies

Accessibility policies should not be limited to physical accommodations—they must also include mental health considerations.

When companies develop workplace policies, they should incorporate mental health accommodations alongside traditional disability support measures.

For example, allowing for mental health days, creating quiet spaces for employees who need breaks from sensory overload, and offering confidential mental health support can make a significant difference.

Ensuring that employees know their rights and have clear guidelines on how to request mental health accommodations also helps create a more transparent and supportive workplace.

Creating a workplace where disabled employees feel supported in their mental health requires more than just policies and programs—it requires real action.

How Companies Can Take Action to Support Mental Health for Disabled Employees

Creating a workplace where disabled employees feel supported in their mental health requires more than just policies and programs—it requires real action.

Companies that actively invest in their employees’ well-being see higher engagement, lower turnover, and a stronger, more inclusive culture.

To make a meaningful impact, organizations must take concrete steps to ensure that mental health programs are designed with accessibility and inclusivity in mind.

Making Mental Health Policies More Inclusive

A company’s mental health policies should be flexible and adaptive to meet the diverse needs of disabled employees.

Standard benefits such as Employee Assistance Programs (EAPs) should be evaluated to ensure they provide accessible services, including virtual therapy, sign language interpretation, and alternative communication methods for neurodivergent employees.

Mental health leave policies should also account for the unique needs of employees with chronic conditions or disabilities.

Instead of requiring traditional sick leave, companies can introduce mental health days that employees can take without the need for extensive justification.

Recognizing that mental health is just as important as physical health ensures that employees feel comfortable prioritizing their well-being without fear of judgment.

Creating a Supportive Leadership Team

Managers play a critical role in shaping an employee’s experience at work. If leaders are unaware of the challenges disabled employees face, they may unintentionally contribute to workplace stress.

Companies should provide leadership training that includes mental health awareness, disability inclusion, and strategies for supporting employees who need accommodations.

Managers should also be encouraged to have open conversations about mental health with their teams. A simple check-in—such as asking an employee how they’re doing beyond their work tasks—can make a significant impact.

When employees feel seen and supported by their managers, they are more likely to seek help when needed.

Encouraging Peer Support and Community Building

A strong sense of community can be a powerful tool in reducing workplace stress and improving mental health. Companies can encourage the formation of Employee Resource Groups (ERGs) that focus on disability and mental health advocacy.

These groups provide employees with a space to connect, share experiences, and support each other in a judgment-free environment.

Beyond formal ERGs, organizations can foster informal peer support networks where employees feel comfortable discussing their challenges. When employees know they are not alone, it significantly reduces feelings of isolation and stress.

Investing in Digital Tools and Technology for Accessibility

Technology plays an important role in making mental health resources accessible to disabled employees.

Companies should invest in mental health platforms that offer accommodations such as text-based therapy, AI-powered mental health chatbots, and virtual wellness programs designed for different accessibility needs.

Providing workplace apps that support focus, reduce anxiety, or help manage sensory overload can also improve mental well-being.

Tools such as noise-canceling apps for employees with sensory sensitivities, productivity planners for neurodivergent employees, and meditation apps with audio descriptions for visually impaired workers can make a workplace more inclusive.

Shifting the Workplace Culture Towards Proactive Inclusion

An inclusive workplace is one where employees do not have to constantly ask for accommodations—they are built into the foundation of the company’s culture. Instead of waiting for disabled employees to request mental health support, organizations should proactively offer it.

This means normalizing discussions around mental health, embedding accessibility in every aspect of workplace design, and actively seeking feedback on how to improve.

When mental health and disability inclusion become a natural part of company culture, employees feel more confident, valued, and empowered. They know that their workplace is committed to their success—not just in words, but in action.

Investing in mental health programs that support disabled employees doesn’t just benefit those individuals—it strengthens the entire organization. When employees feel supported, valued, and able to bring their full selves to work, the company thrives.

The Long-Term Benefits of Inclusive Mental Health Programs

Investing in mental health programs that support disabled employees doesn’t just benefit those individuals—it strengthens the entire organization. When employees feel supported, valued, and able to bring their full selves to work, the company thrives.

Inclusive mental health programs lead to better employee retention, higher engagement, and a more innovative, diverse workforce.

Increased Employee Retention and Job Satisfaction

When disabled employees feel that their mental health is prioritized, they are more likely to stay with their employer. High turnover is costly for businesses, and losing skilled employees due to preventable stress or burnout is a major setback.

Companies that foster an inclusive and mentally healthy workplace experience lower attrition rates and greater job satisfaction among employees.

Workers who feel supported in both their physical and mental well-being are more engaged, motivated, and loyal to their organization.

A More Productive and Engaged Workforce

Mental health challenges can negatively impact concentration, creativity, and productivity. When employees are constantly battling stress, anxiety, or exhaustion, their ability to perform at their best is diminished.

By providing accessible mental health resources and fostering a supportive culture, companies empower employees to manage their well-being effectively.

When workers feel mentally and emotionally balanced, they contribute more effectively to their teams, leading to higher levels of engagement and overall performance.

Stronger Workplace Relationships and Collaboration

A workplace that supports mental health and disability inclusion fosters stronger relationships between employees.

When mental health is openly discussed and prioritized, it reduces stigma and encourages employees to be more understanding and empathetic toward one another.

Inclusive mental health programs promote teamwork, trust, and mutual support, leading to a more cohesive work environment where employees feel comfortable collaborating and seeking help when needed.

Attracting Top Talent and Enhancing Employer Reputation

Today’s workforce, particularly younger generations, values inclusive workplaces that prioritize mental health and diversity.

Organizations that invest in inclusive mental health programs position themselves as progressive and employee-centered, making them attractive to top talent.

Companies that actively support disabled employees also strengthen their employer brand, demonstrating that they value diversity and inclusion beyond mere statements.

Driving Innovation and Diverse Perspectives

Diversity drives innovation. When disabled employees feel supported, they can fully contribute their skills, ideas, and perspectives.

Organizations that prioritize mental health and accessibility create an environment where diverse viewpoints are welcomed, leading to more creative problem-solving and innovation.

By ensuring that all employees, regardless of their physical or mental health needs, can thrive in the workplace, companies unlock new opportunities for growth and progress.

For mental health programs to be truly effective for disabled employees, they must be shaped by the voices of those they are designed to support. Representation matters—not just in leadership positions but also in the development and execution of mental health initiatives.

The Role of Disability Representation in Workplace Mental Health Initiatives

For mental health programs to be truly effective for disabled employees, they must be shaped by the voices of those they are designed to support. Representation matters—not just in leadership positions but also in the development and execution of mental health initiatives.

When disabled employees are actively involved in shaping workplace policies and programs, it ensures that these initiatives address real challenges rather than making assumptions about what support is needed.

Why Representation in Mental Health Discussions Matters

Workplace mental health programs often take a general approach, focusing on stress management, resilience, and work-life balance.

While these are important topics, they may not fully address the unique mental health struggles disabled employees face—such as navigating inaccessible work environments, dealing with workplace bias, or managing chronic pain alongside professional responsibilities.

Without disabled voices in these discussions, workplace programs risk being incomplete or ineffective.

When disabled employees are involved in shaping mental health initiatives, they bring firsthand insight into the barriers that need to be addressed.

They help organizations move beyond surface-level solutions and toward deeper, structural changes that genuinely support inclusion.

For example, they can highlight the need for accessible therapy options, more flexible accommodation policies, or specific training for managers on how to support neurodivergent employees.

Embedding Disability Voices in Leadership and Decision-Making

True representation requires more than just inviting disabled employees to share their experiences—it requires giving them a seat at the decision-making table.

Organizations should actively seek to include disabled employees in leadership teams, HR discussions, and diversity committees that oversee mental health initiatives.

When disabled employees are involved in these spaces, they can advocate for meaningful policy changes rather than relying on non-disabled decision-makers to determine what is best.

One way to embed representation is by creating advisory panels or task forces focused on disability inclusion and mental health.

These panels can provide direct feedback on existing programs, propose improvements, and ensure that mental health initiatives remain relevant and effective over time.

The Impact of Representation on Reducing Stigma

Having disabled employees in visible leadership roles can also help break down stigma around disability and mental health.

When employees see that their company values the contributions of disabled professionals, it fosters a culture where discussing mental health concerns feels safer and more accepted.

Representation helps shift the narrative from viewing disability as a limitation to recognizing it as a part of workplace diversity that strengthens the organization.

Visible representation also encourages disabled employees to seek support without fear of judgment.

If they see colleagues in leadership positions openly discussing mental health and accessibility needs, they are more likely to feel comfortable requesting accommodations or participating in mental health programs.

Encouraging Peer-Led Mental Health Initiatives

Beyond leadership roles, companies can create opportunities for disabled employees to lead peer support initiatives.

Employee Resource Groups (ERGs) focused on disability and mental health can provide a platform for employees to share experiences, mentor one another, and propose workplace improvements.

These groups can also organize events, discussions, and workshops that center disabled voices and educate the broader workforce on inclusion and accessibility.

When mental health programs are informed by the experiences of disabled employees, they become more than just corporate wellness initiatives—they become real, actionable strategies for creating a healthier, more inclusive workplace.

Conclusion

Supporting the mental health of disabled employees requires more than just offering counseling services or wellness programs—it demands a shift in workplace culture, leadership involvement, and structural inclusivity. When mental health initiatives are designed with accessibility in mind, they become powerful tools for fostering a work environment where all employees feel valued, supported, and empowered.

By addressing workplace biases, ensuring flexible accommodations, integrating mental health into accessibility policies, and actively including disabled voices in decision-making, organizations can create meaningful change. A mentally healthy workforce is a more engaged, productive, and innovative one.

Companies that prioritize both mental well-being and disability inclusion don’t just improve employee satisfaction; they build stronger, more forward-thinking businesses. When employees know they are supported—not just in their work but in their overall well-being—they can thrive.

The future of inclusive workplaces depends on recognizing that mental health and disability support go hand in hand. By taking action today, organizations can create environments where all employees, regardless of ability, have the opportunity to succeed.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.