Explore key legal cases that transformed disability rights in India, setting precedents for accessibility, employment, education, and social inclusion.

Landmark Legal Cases That Shaped Disability Rights in India

Disability rights in India have not come easily. Every step toward inclusion and equality has been the result of long struggles, legal battles, and the courage of individuals who refused to be ignored. While laws like the Rights of Persons with Disabilities (RPWD) Act, 2016 and constitutional protections guarantee rights to people with disabilities, real change has come through the courts.

Over the years, landmark judgments by the Supreme Court and High Courts have forced governments, institutions, and society to recognize the rights of people with disabilities. These cases have challenged discrimination, demanded accessibility, and reinforced the fundamental principle that disability should never be a reason for exclusion.

Understanding these legal battles is crucial because they set the foundation for how disability rights are enforced today. They have shaped policies on employment, education, accessibility, healthcare, and social inclusion.

Employment has been one of the most contested areas in the fight for disability rights in India. While laws exist to ensure equal opportunities, many organizations—both public and private—have been reluctant to comply.

The Fight for Equal Employment Rights

Employment has been one of the most contested areas in the fight for disability rights in India. While laws exist to ensure equal opportunities, many organizations—both public and private—have been reluctant to comply.

Several landmark cases have reinforced the idea that people with disabilities have the same right to work as anyone else and that denying them opportunities is a violation of fundamental rights.

The Case of Jeeja Ghosh vs. Union of India (2016)

Jeeja Ghosh, an accomplished disability rights activist, was forcibly removed from a flight in 2012 simply because she had cerebral palsy.

Despite being a regular traveler, she was treated unfairly due to ignorance and discrimination. The incident led to a legal battle that reached the Supreme Court, where she argued that her fundamental rights had been violated.

In its ruling, the court emphasized the dignity and independence of people with disabilities. It held that airlines and other service providers must ensure accessibility and treat people with disabilities with respect.

This case was a turning point, reinforcing the need for sensitivity training and stronger legal enforcement in all sectors, including employment.

The Government Employee Quota Case

Another crucial case that shaped employment rights was the Union of India vs. National Federation of the Blind (2013).

This case was about the government’s failure to implement the three percent reservation for people with disabilities in public sector jobs, as mandated by the Persons with Disabilities (PWD) Act, 1995.

Despite the legal provision, many government departments either ignored or miscalculated the quota, depriving thousands of qualified candidates of employment opportunities.

The Supreme Court ruled that the reservation must be strictly implemented and applied to all stages of recruitment, including promotions.

This judgment had a major impact, as it forced the government to ensure compliance across all departments. Many people with disabilities who had been unfairly denied jobs were able to claim their rightful place in public service.

The Right to Reasonable Accommodation

In Vikash Kumar vs. Union Public Service Commission (2021), the Supreme Court addressed the issue of reasonable accommodation for candidates with disabilities in competitive exams.

Vikash Kumar, a civil services aspirant with a disability, had requested a scribe for his exam. His request was denied because his disability did not fall under the specific categories listed by the UPSC guidelines.

The court ruled that disability rights should not be restricted by rigid definitions and that individuals with genuine difficulties must be given reasonable accommodations.

This judgment reinforced the importance of flexibility in implementing disability laws, ensuring that legal protections actually serve the needs of individuals rather than creating additional barriers.

These cases have had a lasting impact on how disability rights are enforced in workplaces and government institutions. They have not only strengthened legal protections but also changed attitudes toward employing people with disabilities.

However, challenges remain, and continued legal advocacy is necessary to ensure that these rights are fully realized.

Education is one of the most powerful tools for empowerment, yet for many people with disabilities in India, access to quality education has been an uphill battle.

The Battle for Inclusive Education

Education is one of the most powerful tools for empowerment, yet for many people with disabilities in India, access to quality education has been an uphill battle.

Despite legal provisions, schools and universities have often failed to provide necessary accommodations, leading to discrimination and exclusion.

Several landmark legal cases have reinforced the right to education for students with disabilities and have compelled educational institutions to become more inclusive.

The Case of Disabled Rights Group vs. Union of India (2017)

The Rights of Persons with Disabilities (RPWD) Act, 2016 expanded protections for students with disabilities, but implementation remained a challenge.

In 2017, a group of disability rights activists approached the Supreme Court, arguing that many educational institutions were failing to comply with the law.

They pointed out the lack of accessible classrooms, trained teachers, and learning materials adapted for students with disabilities.

The court ruled that the government must take immediate action to make schools and universities accessible. It directed the Ministry of Education to ensure that all institutions provided inclusive learning environments, including proper infrastructure and support systems.

This case reinforced the principle that education must be accessible to all, not just in theory but in practice.

The Case of the Indian Institute of Technology (IIT) vs. A Disabled Student

One of the most significant cases concerning higher education involved a student who was denied admission to an Indian Institute of Technology (IIT) due to his disability.

Despite qualifying through the rigorous entrance exam, the institute claimed that his disability made him ineligible for the course. The student challenged this decision in court, arguing that it violated both the Constitution of India and the RPWD Act.

The High Court ruled in favor of the student, stating that educational institutions could not arbitrarily deny admission based on disability.

The court emphasized that reasonable accommodations must be provided to ensure that students with disabilities have equal opportunities to pursue higher education.

This judgment set an important precedent for universities across India, compelling them to rethink their admission policies and ensure fairness.

Ensuring Accessibility in Competitive Exams

Another key case was Sambhavana vs. Union Public Service Commission (2018), which dealt with accessibility in competitive exams.

Many national-level entrance and recruitment exams, including those conducted by UPSC and SSC, failed to provide necessary accommodations for candidates with disabilities.

This included the lack of scribes for visually impaired students, inaccessible exam centers, and rigid rules that made it difficult for students with disabilities to compete fairly.

The court ruled that all competitive exams must provide reasonable accommodations, such as extra time, scribes, and accessible test centers. It directed examination boards to ensure that their policies did not create unnecessary barriers for candidates with disabilities.

This case was crucial in making national exams more inclusive and ensuring that people with disabilities had an equal chance to compete for government jobs and higher education opportunities.

These legal battles have transformed education for students with disabilities in India. They have reinforced the idea that inclusive education is not just an option but a fundamental right.

However, many schools and universities still lag behind in providing accessible infrastructure and learning materials, making continued vigilance and advocacy essential.

Access to public spaces is a fundamental right, yet many places in India remain inaccessible to people with disabilities.

The Fight for Accessibility in Public Spaces

Access to public spaces is a fundamental right, yet many places in India remain inaccessible to people with disabilities.

From government buildings to transportation systems, the lack of ramps, lifts, tactile pathways, and accessible restrooms makes it difficult for people with disabilities to navigate daily life.

Several landmark legal cases have pushed for greater accessibility, forcing authorities to make much-needed changes.

The Supreme Court’s Ruling on Accessible Public Spaces

In Amita vs. Union of India (2018), the Supreme Court was presented with a case highlighting the inaccessibility of public spaces across the country.

The petitioner, a wheelchair user, argued that despite multiple laws mandating accessibility, most public buildings and transportation systems remained non-compliant.

She described the challenges faced in government offices, railway stations, and even hospitals, where the absence of ramps, elevators, and accessible toilets created significant obstacles.

The court ruled that all government buildings must comply with accessibility guidelines outlined in the RPWD Act, 2016 and the Harmonized Guidelines for Barrier-Free Built Environment.

It ordered state governments to conduct accessibility audits and ensure modifications were made. This case marked a turning point in holding government institutions accountable for failing to meet accessibility standards.

The Railways Accessibility Case

Transportation has been a long-standing issue for people with disabilities in India. Railway stations and train coaches have traditionally been inaccessible, making travel extremely difficult.

In National Platform for the Rights of the Disabled vs. Indian Railways (2017), disability rights groups approached the court to demand better facilities.

They argued that railway stations lacked ramps and lifts, train coaches were not designed for wheelchair users, and visually impaired passengers did not have proper assistance.

The court ruled in favor of the petitioners and directed Indian Railways to improve accessibility across its network. It ordered that new railway stations be built with ramps, tactile paving, and proper signage, and that older stations be modified accordingly.

The court also emphasized the need for dedicated compartments and seating arrangements for people with disabilities in train coaches.

The Delhi High Court’s Judgment on Metro Accessibility

In Rajeev Ranjan vs. Delhi Metro Rail Corporation (2019), a visually impaired man sued the Delhi Metro after he was denied assistance while traveling.

He argued that metro stations did not provide clear audio announcements, tactile flooring for navigation, or sufficient help for visually impaired passengers.

The Delhi High Court ruled that all metro systems must comply with accessibility standards and provide necessary accommodations for passengers with disabilities.

It ordered the Delhi Metro Rail Corporation (DMRC) to introduce better signage, improve staff training, and ensure proper audio and visual assistance. This ruling set a precedent for other metro projects across India, ensuring that rapid transit systems became more inclusive.

These cases have had a major impact on public infrastructure in India, forcing authorities to make accessibility a priority. While progress has been made, many public spaces still do not fully comply with accessibility laws, making continued legal action and advocacy necessary.

Disability rights are not only about employment, education, and accessibility—they also include access to healthcare and social welfare.

Strengthening Disability Rights Through Social Welfare and Healthcare Cases

Disability rights are not only about employment, education, and accessibility—they also include access to healthcare and social welfare.

Many people with disabilities in India face difficulties in receiving proper medical care, social security benefits, and financial assistance due to systemic barriers.

Several landmark legal cases have ensured that people with disabilities are treated with dignity in hospitals, receive necessary government benefits, and are not excluded from welfare programs.

The Right to Healthcare for People with Disabilities

In Reena Banerjee vs. Government of India (2015), the Supreme Court addressed the failure of hospitals and medical institutions to provide proper care for people with disabilities.

The case involved a woman with a severe disability who was denied treatment in a government hospital because the facility lacked necessary accommodations. Her family struggled to find a medical center that would accept her, highlighting a major gap in India’s healthcare system.

The Supreme Court ruled that hospitals—both public and private—must ensure accessibility and proper medical care for people with disabilities.

It directed the Ministry of Health to introduce disability-friendly policies, including training for medical staff on how to assist patients with disabilities. This case forced hospitals to recognize that denying medical treatment due to inaccessibility is a form of discrimination.

Ensuring Disability Pensions and Social Security

Many people with disabilities in India rely on government welfare schemes for financial assistance. However, delays, bureaucratic hurdles, and lack of awareness often prevent them from receiving their rightful benefits.

In Disabled Persons Welfare Association vs. State of Maharashtra (2019), a group of disability rights activists filed a petition against the state government for failing to distribute disability pensions on time.

The Bombay High Court ruled that disability pensions must be disbursed without unnecessary delays and that state governments must simplify the process for obtaining social security benefits.

The court emphasized that government officials must be held accountable if people with disabilities do not receive their rightful financial assistance. This case led to improvements in several states, making it easier for disabled individuals to access welfare schemes.

Access to Mental Healthcare and Legal Recognition

In Shafin Jahan vs. State of Kerala (2018), the Supreme Court addressed the rights of people with psychosocial disabilities. The case involved a young woman who was placed in a mental health institution against her will due to her family’s objections to her marriage.

This raised serious concerns about how people with mental health conditions were treated under the law.

The Supreme Court ruled that people with psychosocial disabilities have the right to make decisions about their own lives and that forced institutionalization without proper legal review is a violation of human rights.

The ruling reinforced the provisions of the Mental Healthcare Act, 2017, which guarantees that people with mental health conditions cannot be discriminated against and have the right to live in the community instead of being confined in institutions.

These cases have significantly strengthened social welfare and healthcare protections for people with disabilities. They have ensured that hospitals, welfare offices, and government institutions do not neglect the needs of disabled individuals and that legal protections are not just symbolic but actively enforced.

However, many challenges remain, and continued legal battles will be necessary to ensure that healthcare and welfare rights for people with disabilities continue to improve.

The rights of people with disabilities extend beyond healthcare, education, and employment. Full inclusion in society means having a voice in politics, the ability to participate in elections, and legal recognition as equal citizens.

Fighting for Political Representation and Legal Recognition

The rights of people with disabilities extend beyond healthcare, education, and employment. Full inclusion in society means having a voice in politics, the ability to participate in elections, and legal recognition as equal citizens.

Despite laws protecting these rights, barriers such as inaccessible polling stations, lack of political representation, and outdated legal definitions have historically excluded people with disabilities from fully participating in democracy.

Several landmark legal cases have challenged these injustices, leading to meaningful reforms.

The Right to Vote and Accessible Elections

In Vikas Kumar vs. Election Commission of India (2018), a disability rights activist approached the Supreme Court after finding that polling stations across the country were not accessible to voters with disabilities.

He argued that while the Election Commission of India (ECI) had issued guidelines for accessible voting, these were not implemented in many states.

Wheelchair users struggled to enter polling booths, visually impaired voters were not provided with braille ballots, and election staff were often unaware of how to assist disabled voters.

The Supreme Court ruled that elections must be fully accessible and that the ECI must ensure every polling station provides necessary accommodations.

It directed state governments to install ramps, provide braille-enabled electronic voting machines (EVMs), and ensure that election officials were trained to assist voters with disabilities.

The ruling strengthened the RPWD Act, 2016, which guarantees political participation for disabled individuals.

Disability and Political Candidacy

While the right to vote is essential, having leaders with disabilities in political office is equally important.

In Vijayalakshmi vs. State of Tamil Nadu (2020), a woman with a disability was prevented from contesting local elections due to an outdated state law that disqualified candidates with certain disabilities from holding office.

She challenged this law in the Madras High Court, arguing that it was discriminatory and violated her constitutional rights.

The court ruled in her favor, stating that no person can be denied the right to run for office based on disability. It emphasized that reasonable accommodations must be made for disabled candidates, ensuring that they can fully participate in the electoral process.

This case set a precedent for other states, reinforcing the idea that disability is not a barrier to leadership.

Legal Recognition of Persons with Disabilities

One of the most significant cases concerning legal recognition was Vaishnavi Jayakumar vs. Union of India (2021), which addressed the issue of disability certification.

Many people with disabilities struggle to obtain disability certificates, which are required to access government benefits, jobs, and reservations. The process is often complicated, requiring multiple hospital visits, medical examinations, and bureaucratic approvals.

Vaishnavi Jayakumar, a disability rights activist, filed a petition arguing that the system for issuing disability certificates was inefficient and discriminatory.

The Supreme Court ruled that the government must simplify the process, allow online applications, and ensure that all recognized disabilities under the RPWD Act, 2016 are included in certification policies.

The ruling led to improvements in how disability documentation is issued, reducing delays and making it easier for people to access their rights.

These cases have played a crucial role in strengthening political participation and legal recognition for people with disabilities.

They have ensured that elections are more inclusive, that candidates with disabilities are not unfairly disqualified, and that legal documentation is more accessible.

However, advocacy must continue to ensure that these rights are fully implemented at all levels of government.

The landmark legal cases discussed in this article have shaped disability rights in India, but the fight for full inclusion is far from over.

The Road Ahead: Strengthening Disability Rights in India

The landmark legal cases discussed in this article have shaped disability rights in India, but the fight for full inclusion is far from over.

While the courts have consistently ruled in favor of accessibility, equal opportunities, and non-discrimination, the real challenge lies in enforcing these judgments.

Many public spaces remain inaccessible, employment discrimination persists, and social attitudes toward disability still need significant improvement. The legal victories won so far must translate into real change on the ground.

Challenges in Implementing Disability Laws

One of the biggest obstacles is the lack of proper implementation of disability laws and court rulings. Despite the Rights of Persons with Disabilities (RPWD) Act, 2016, many government offices, schools, and public spaces still fail to meet accessibility standards.

State governments and local authorities often cite budget constraints or logistical difficulties as reasons for slow implementation. Without strict monitoring and penalties for non-compliance, accessibility laws remain ineffective.

Another major challenge is lack of awareness. Many people with disabilities are still unaware of their rights, making it difficult for them to challenge discrimination.

Government agencies, employers, and even courts sometimes lack proper understanding of disability laws, leading to delays in justice.

Strengthening awareness campaigns, legal aid services, and disability rights training programs is essential to ensuring that people with disabilities can assert their rights.

The Role of Advocacy and Grassroots Movements

Legal battles have played a critical role in shaping disability rights, but long-term change comes from continuous advocacy. Disability rights groups, NGOs, and activists have been instrumental in filing petitions, pushing for policy changes, and ensuring that laws are enforced.

Their work has led to improvements in public transportation, workplace accommodations, and access to education. However, more people need to join this movement to make disability rights a mainstream issue.

Community-driven initiatives can also make a significant impact. Residents’ welfare associations can work toward making apartment complexes more accessible, businesses can adopt inclusive hiring policies, and educational institutions can create better learning environments for students with disabilities.

When individuals and organizations take action at the local level, they help drive larger systemic change.

The Future of Disability Rights in India

The legal victories achieved so far have laid the foundation for a more inclusive society, but the future of disability rights in India depends on sustained efforts in multiple areas.

Stronger enforcement of accessibility laws, better disability-inclusive policies in workplaces, and greater representation of people with disabilities in leadership roles will shape the next phase of this movement.

Technology and innovation will also play a crucial role in advancing disability rights. Assistive technologies, smart home solutions, and AI-powered accessibility tools can bridge many of the gaps that still exist.

Governments and private organizations must invest in these solutions to create a more inclusive environment.

Disability rights are human rights, and the progress made so far is a testament to the resilience and determination of people with disabilities and their allies.

By continuing to challenge injustices, demand accountability, and push for stronger policies, India can move closer to becoming a truly inclusive nation where disability is not seen as a limitation but as a part of human diversity.

Conclusion

The legal battles fought in India’s courts have been instrumental in shaping disability rights, ensuring greater access to education, employment, public spaces, healthcare, and political participation. These landmark cases have reinforced that people with disabilities are entitled to equal treatment and dignity under the law. However, legal victories alone are not enough—true change comes from enforcing these rulings and making accessibility a standard in every aspect of society.

Despite the progress made, challenges remain. Many laws are not fully implemented, and social barriers continue to exclude people with disabilities from opportunities. Advocacy, awareness, and grassroots efforts are essential to ensuring that disability rights are not just legal mandates but everyday realities.

Looking ahead, stronger policies, stricter enforcement, and the integration of technology in accessibility solutions will shape the future of disability rights in India. By continuing to challenge discrimination and push for inclusion, India can move closer to a society where disability is not seen as a limitation but as a part of human diversity.

If you or someone you know is looking for assistive technology solutions, Robobionics is here to help. Contact us today to explore innovative prosthetic solutions that empower independence!

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.