Find affordable prosthetic limb options in India. Explore low-cost solutions, government schemes, and NGOs to restore mobility without financial strain!

Low-Cost Prosthetic Solutions: Where to Get Affordable Limbs in India

Losing a limb is a life-changing experience, and getting a prosthetic limb can help restore independence and mobility. However, the cost of prosthetic limbs can be a major challenge for many people in India. High-end prosthetics, especially advanced bionic limbs, can be expensive, making them inaccessible for individuals from low-income backgrounds. Fortunately, there are several affordable prosthetic solutions available in India that ensure no one has to go without the support they need due to financial limitations.

With advancements in prosthetic technology, government initiatives, and support from NGOs, it is now possible to find high-quality, low-cost prosthetic limbs that are both functional and durable. Whether you need a basic mechanical limb or an advanced, lightweight prosthetic, there are multiple options available through government schemes, charitable organizations, and specialized prosthetic manufacturers.

The cost of a prosthetic limb varies depending on several factors, including the type of limb, material, functionality, and technology used.

Understanding the Cost of Prosthetic Limbs in India

The cost of a prosthetic limb varies depending on several factors, including the type of limb, material, functionality, and technology used.

While basic mechanical limbs are more affordable, advanced bionic limbs with sensors and electronic components can be significantly more expensive. This price difference often leaves many individuals struggling to find a balance between affordability and functionality.

A basic prosthetic limb can cost anywhere between ₹5,000 and ₹50,000, depending on whether it is a below-knee or above-knee prosthesis.

These prosthetic limbs provide fundamental support for walking, standing, and mobility, but they lack the natural movement and advanced control found in higher-end prosthetics.

On the other hand, bionic prosthetic limbs, which use microprocessors, sensory feedback, and adaptive grip control, can range from ₹2 lakh to ₹10 lakh or more.

These prosthetic limbs offer greater dexterity, flexibility, and comfort, making them ideal for individuals who need more control and precision in their movements. However, the high price tag makes them inaccessible to many people without financial assistance.

Many prosthetic users in India face a dilemma: should they settle for a cheaper but less functional prosthetic limb, or should they look for ways to afford a more advanced solution?

The good news is that there are several affordable prosthetic options available through government programs, NGOs, and innovative prosthetic manufacturers, ensuring that individuals can find a solution that fits both their needs and budget.

Government Schemes That Provide Low-Cost Prosthetic Limbs

The Indian government has launched several disability welfare programs to make prosthetic limbs affordable and accessible to individuals who need them.

One of the most well-known programs is the ADIP Scheme (Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances), which provides free or subsidized prosthetic limbs to eligible individuals.

Under the ADIP Scheme, individuals with a minimum of 40% disability can receive a prosthetic limb at no cost or at a highly reduced price.

This scheme primarily benefits people from low-income families who might otherwise struggle to afford a prosthetic limb. The government has partnered with several rehabilitation centers, hospitals, and prosthetic manufacturers to distribute these prosthetic limbs efficiently.

Another government initiative, Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY), provides health insurance coverage for medical treatments, including post-surgical rehabilitation for individuals who have undergone an amputation.

While PMJAY does not always cover the cost of the prosthetic limb itself, it can help cover related medical expenses, reducing the overall financial burden.

Many state governments also run their own disability welfare programs, providing subsidized or free prosthetic limbs through government-run hospitals and rehabilitation centers.

These programs are designed to ensure that individuals in rural and economically weaker communities have access to essential mobility aids.

However, despite these government schemes, many individuals struggle with long waiting periods, paperwork challenges, and limited availability of high-quality prosthetic limbs.

This is where NGOs, private prosthetic manufacturers, and alternative funding sources come into play, offering more accessible and quicker solutions for those in need.

In addition to government schemes, many non-governmental organizations (NGOs) in India have taken the initiative to provide free or highly affordable prosthetic limbs to individuals who cannot afford them.

NGOs and Charitable Organizations Providing Low-Cost Prosthetic Limbs

In addition to government schemes, many non-governmental organizations (NGOs) in India have taken the initiative to provide free or highly affordable prosthetic limbs to individuals who cannot afford them.

These organizations work alongside prosthetic manufacturers, hospitals, and rehabilitation centers to ensure that no one is left without a mobility aid due to financial constraints.

One of the most well-known NGOs in India is Jaipur Foot (BMVSS). Jaipur Foot has been instrumental in providing low-cost, high-quality prosthetic limbs to people across India and even in other countries.

Their prosthetic limbs are designed to be lightweight, durable, and flexible, allowing users to perform various physical activities, including walking, squatting, and even running.

The organization operates prosthetic limb camps where individuals can receive free custom-fitted limbs in a matter of days.

Another major NGO is Narayan Seva Sansthan, which offers free medical treatment and prosthetic limb fittings for individuals with disabilities.

This organization is particularly active in rural areas, ensuring that those who do not have access to prosthetic clinics or hospitals can still receive the support they need. They also provide post-prosthetic rehabilitation services, helping individuals adjust to their new limbs.

Bharat Vikas Parishad is another organization that focuses on rehabilitation for people with disabilities. They work with local prosthetic clinics, hospitals, and corporate sponsors to provide low-cost prosthetic solutions to individuals who need them.

Their approach includes not just the distribution of prosthetic limbs but also vocational training and employment support, ensuring that beneficiaries can return to work and lead independent lives.

These NGOs primarily rely on donations, corporate social responsibility (CSR) initiatives, and government support to fund their prosthetic programs.

Many of them conduct prosthetic camps in different parts of the country, allowing people from remote villages and underserved areas to access custom-fitted prosthetic limbs at no cost.

How to Apply for a Prosthetic Limb Through NGOs

Most NGOs have a simple application process for individuals in need of a low-cost or free prosthetic limb. Applicants typically need to provide basic documentation, including a disability certificate, income proof, and identification documents.

Some organizations also require a doctor’s recommendation or a medical assessment before fitting a prosthetic limb.

The process usually starts with an initial screening, where a prosthetic specialist assesses the individual’s needs and determines the type of prosthetic limb that will be most suitable.

Once approved, the prosthetic limb is either provided on the same day or within a few weeks, depending on the availability of resources.

For individuals who cannot travel to a prosthetic clinic, some NGOs offer mobile prosthetic camps, bringing prosthetic specialists and rehabilitation services directly to rural areas.

These camps have proven to be highly effective in reaching individuals who would otherwise have no access to prosthetic limbs.

Apart from government schemes and NGO support, Indian prosthetic manufacturers have made significant progress in developing low-cost, high-quality prosthetic limbs.

Affordable Prosthetic Solutions from Indian Manufacturers

Apart from government schemes and NGO support, Indian prosthetic manufacturers have made significant progress in developing low-cost, high-quality prosthetic limbs.

Many companies are now offering locally manufactured prosthetic limbs that are not only more affordable but also tailored to the needs of Indian users.

Unlike imported prosthetics, which can be expensive due to high taxes, shipping costs, and currency exchange rates, India-made prosthetics offer a cost-effective alternative without compromising on quality.

The Rise of 3D-Printed Prosthetic Limbs

One of the biggest advancements in affordable prosthetic technology is 3D printing. This method has revolutionized prosthetic limb manufacturing by reducing production costs while maintaining high precision and durability.

3D-printed prosthetic limbs are lightweight, customizable, and produced at a fraction of the cost of traditional prosthetic devices.

Companies like Robobionics are at the forefront of this innovation, providing cost-effective prosthetic limbs that combine ergonomics, functionality, and affordability.

By leveraging 3D printing technology, manufacturers can create prosthetic limbs that are tailored to the exact dimensions of the user’s residual limb, ensuring a comfortable and secure fit.

Unlike traditional prosthetics, which often require multiple adjustments and expensive materials, 3D-printed prosthetics can be produced faster and at a lower cost. This makes them an ideal solution for individuals looking for a high-quality yet budget-friendly prosthetic limb.

Locally Manufactured Bionic Hands and Advanced Prosthetics

In addition to basic prosthetic limbs, Indian companies are now offering affordable bionic hands and myoelectric prosthetics that provide greater control and functionality.

These prosthetic limbs use electronic sensors and adaptive grip technology, allowing users to perform tasks with greater precision and ease.

While bionic prosthetic limbs were previously considered a luxury due to their high cost, Indian manufacturers are working to make them more affordable and accessible. Grippy™ by Robobionics, for example, is an innovative bionic hand designed specifically for the Indian market, offering a lightweight, user-friendly, and cost-effective solution.

The Advantage of Choosing Indian-Made Prosthetic Limbs

There are several reasons why opting for a locally manufactured prosthetic limb can be a smart choice for individuals looking for an affordable yet high-quality solution:

  • Lower Costs – Since Indian-made prosthetics are produced locally, they are more affordable than imported alternatives, which often come with additional customs duties and transportation fees.
  • Faster Delivery and Repairs – Locally manufactured prosthetic limbs can be delivered faster, and if any adjustments or repairs are needed, they can be done locally without long waiting times.
  • Cultural Adaptation – Many Indian users require prosthetic limbs that allow them to sit cross-legged, walk on uneven surfaces, or perform culturally specific movements. Indian manufacturers design prosthetic limbs with these factors in mind, ensuring that they are more functional for local needs.
  • Better After-Sales Support – With a growing network of prosthetic clinics, rehabilitation centers, and service providers, Indian prosthetic manufacturers offer better customer support and maintenance services, ensuring that users get the most out of their devices.

For individuals looking for an affordable prosthetic limb that meets both their budget and functional requirements, choosing an India-made prosthetic limb is a practical and cost-effective solution.

Even though many affordable prosthetic solutions are available in India, some individuals may still struggle to pay for them due to financial limitations.

Financial Assistance and Payment Options for Low-Cost Prosthetic Limbs

Even though many affordable prosthetic solutions are available in India, some individuals may still struggle to pay for them due to financial limitations.

Fortunately, several options exist to help cover the cost of a prosthetic limb, including insurance policies, payment plans, and crowdfunding platforms.

By combining these resources, individuals can access a high-quality prosthetic limb without excessive financial burden.

Health Insurance Coverage for Prosthetic Limbs

While most standard health insurance policies in India do not fully cover prosthetic limbs, some insurance providers offer partial reimbursement for medical devices under durable medical equipment (DME) coverage.

It is important to check with the insurance provider to confirm whether a prosthetic limb is included in the policy.

Certain insurance plans, especially those that provide accident or disability coverage, may offer financial assistance for prosthetic limbs as part of post-surgical rehabilitation expenses.

Corporate group health insurance policies sometimes provide better coverage than personal health insurance, especially if the employer includes disability benefits in their employee health plan.

For individuals who have lost a limb due to an accident, personal accident insurance policies or workers’ compensation benefits may help cover the cost of a prosthetic limb.

Some state-specific government-backed health insurance schemes also provide subsidies for individuals who qualify under disability welfare programs.

Installment-Based Payment Plans for Prosthetic Limbs

For individuals who do not qualify for government aid or insurance coverage, many prosthetic manufacturers and rehabilitation centers now offer installment-based payment plans to help make prosthetic limbs more affordable.

These plans allow users to pay for their prosthetic limb in smaller monthly installments, reducing the financial burden of an upfront payment.

Manufacturers like Robobionics offer flexible payment options, ensuring that individuals who need a prosthetic limb do not have to delay their purchase due to financial constraints.

Many prosthetic centers also provide low-interest financing options, allowing users to gradually pay for their prosthetic limb while continuing with their daily activities.

Crowdfunding as a Solution for Prosthetic Limb Costs

In cases where insurance and government schemes are not sufficient, crowdfunding has become an increasingly popular way to raise funds for medical expenses, including prosthetic limbs.

Several online crowdfunding platforms, such as Milaap, Ketto, and ImpactGuru, allow individuals to share their stories and request financial assistance from donors across India and beyond.

Crowdfunding campaigns work best when individuals engage their communities, share their experiences on social media, and connect with charitable organizations that can help amplify their cause.

Many individuals have successfully raised enough money to afford a high-quality prosthetic limb through crowdfunding efforts, especially when supported by local businesses, social workers, and NGOs.

Employer and CSR Assistance for Prosthetic Limb Costs

Some companies, especially large corporations and multinational organizations, provide financial support for employees who require medical assistance, including prosthetic limbs.

Many organizations also participate in Corporate Social Responsibility (CSR) initiatives, funding medical treatment and assistive devices for people with disabilities.

For employees who have lost a limb due to a workplace accident, their company’s workers’ compensation program may help cover prosthetic expenses and rehabilitation costs.

Checking with an employer’s HR department or corporate medical benefits team can provide more information on available financial aid options.

By exploring these financial assistance options, individuals can ensure that they receive a high-quality prosthetic limb without having to worry about excessive costs.

Whether through insurance, installment-based payments, crowdfunding, or employer assistance, there are multiple ways to access an affordable prosthetic solution.

Finding an affordable prosthetic limb is important, but selecting the right one involves more than just considering the price. The right prosthetic limb should provide comfort, durability, and functionality while fitting within the user’s budget and lifestyle needs.

Choosing the Right Prosthetic Limb: Balancing Cost and Functionality

Finding an affordable prosthetic limb is important, but selecting the right one involves more than just considering the price. The right prosthetic limb should provide comfort, durability, and functionality while fitting within the user’s budget and lifestyle needs.

Making the right choice ensures that the user can walk, work, and perform daily activities with ease, rather than struggling with discomfort or limitations.

Understanding Different Types of Prosthetic Limbs

Prosthetic limbs come in a variety of designs, each catering to different mobility requirements. A below-knee prosthetic limb is generally easier to adapt to than an above-knee prosthetic limb, which requires additional components for knee movement and balance.

Similarly, an upper-limb prosthetic may range from a simple cosmetic arm to a fully functional bionic hand that responds to muscle signals.

While basic mechanical prosthetics are the most affordable, they may not provide the flexibility and movement needed for daily tasks. In contrast, bionic prosthetics with advanced sensors and grip control offer better movement but at a higher price.

Users should evaluate their daily activities, work demands, and mobility needs before choosing a prosthetic limb.

Prioritizing Comfort and Durability

A prosthetic limb should be comfortable for long-term use. The material used for the socket, which connects the prosthetic limb to the body, plays a crucial role in preventing discomfort, skin irritation, or pressure sores.

Modern prosthetic limbs use lightweight yet durable materials such as carbon fiber, silicone liners, and 3D-printed components, which offer a better fit and long-term comfort.

Indian manufacturers like Robobionics focus on creating ergonomic, cost-effective prosthetic limbs that balance affordability with functionality.

These prosthetic limbs are designed to withstand the Indian climate, rough terrains, and long-term use, making them more suitable for local needs than expensive imported options.

Testing the Prosthetic Limb Before Purchase

Before finalizing a prosthetic limb, it is essential to test different options to ensure that it meets mobility and comfort requirements.

Many prosthetic clinics, rehabilitation centers, and NGOs offer trial sessions, where individuals can wear a prosthetic limb and experience its functionality before committing to it.

Testing the prosthetic limb allows users to assess:

  • The weight and feel of the prosthetic limb—Is it too heavy for daily use?
  • Ease of movement—Can the user walk, bend, or grip objects comfortably?
  • Stability and balance—Does the prosthetic limb provide adequate support?
  • Adjustability—Can the limb be modified if needed?

By testing different models, users can make an informed decision and ensure that they select a prosthetic limb that offers both affordability and long-term usability.

The future of prosthetic limb accessibility in India is evolving rapidly, thanks to advancements in technology, government initiatives, and increased social awareness.

The Road Ahead: Making Prosthetic Limbs More Affordable and Accessible

The future of prosthetic limb accessibility in India is evolving rapidly, thanks to advancements in technology, government initiatives, and increased social awareness.

While affordable prosthetic solutions are now more widely available, there is still a need for better funding, faster distribution, and improved rehabilitation services to ensure that everyone who needs a prosthetic limb can access one without financial stress.

The Role of Technology in Lowering Prosthetic Costs

With the rise of 3D printing, AI-powered designs, and lightweight materials, the cost of prosthetic limbs is steadily decreasing.

Manufacturers like Robobionics are leading the way by developing cost-effective, ergonomic prosthetic solutions that provide enhanced mobility without high costs.

As more research and innovation take place, prosthetic limbs will continue to become more affordable and accessible for people from all economic backgrounds.

Strengthening Government and NGO Support

While government programs like the ADIP Scheme have been instrumental in providing free or subsidized prosthetic limbs, many people still face long wait times, bureaucratic delays, and limited availability of advanced prosthetics.

Expanding these programs and streamlining the application process can help individuals receive prosthetic limbs more efficiently.

NGOs will continue to play a key role in bridging the gap by organizing prosthetic camps, offering free rehabilitation services, and providing financial aid to those in need.

Stronger partnerships between government agencies, prosthetic manufacturers, and social organizations can ensure that prosthetic limb distribution reaches even the most remote areas.

Conclusion

Access to high-quality prosthetic limbs should not be a luxury—it should be a basic right for everyone who needs one. By promoting better insurance policies, increasing government subsidies, and expanding donation programs, India can take a major step toward becoming a more inclusive and accessible country for individuals with disabilities.

At Robobionics, we are committed to making affordable prosthetic limbs available to everyone. Whether through cost-effective bionic hands, locally manufactured prosthetic limbs, or personalized rehabilitation support, we aim to help individuals regain their independence and lead fulfilling lives.

If you or a loved one needs a low-cost prosthetic limb and wants guidance on funding options, government schemes, or the right prosthetic limb for your needs, reach out to us today. Let’s take the next step toward a future where mobility is accessible to all.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.