Manage scar tissue and swelling with proven pre-prosthetic rehab techniques. Promote healing and improve prosthetic fit and comfort effectively.

Managing Scar Tissue and Swelling in Pre-Prosthetic Rehab

The journey to using a prosthetic doesn’t begin with the fitting. It starts much earlier, during healing and preparation. Two of the most important things that shape this process are scar tissue and swelling. These might sound like small parts of recovery, but they can make a big difference in how comfortable, stable, and effective your prosthetic will be.

Right after surgery, the body naturally protects itself. It builds scar tissue to close wounds and uses swelling to respond to the injury. But if these aren’t managed carefully, they can cause tightness, pain, or pressure. That makes it harder to fit the prosthetic correctly. It can also lead to movement issues, delays, or even long-term discomfort.

That’s why managing scar tissue and swelling isn’t just about healing—it’s about getting your body ready to move, walk, and live freely again.

Scar tissue forms as the body’s natural way of healing after an injury or surgery. When the skin is cut during amputation surgery, your body responds by creating new tissue to close the wound and protect the area.

What Are Scar Tissue and Swelling?

Understanding Scar Tissue

Scar tissue forms as the body’s natural way of healing after an injury or surgery. When the skin is cut during amputation surgery, your body responds by creating new tissue to close the wound and protect the area.

This new tissue isn’t the same as the skin that was there before. It’s thicker, less flexible, and not as stretchy.

At first, scar tissue helps by sealing the wound. But as time passes, if this tissue becomes too thick or tight, it can cause problems. It might pull on the skin or muscle, limit movement, or cause discomfort when pressure is applied.

For someone preparing to use a prosthetic, this can get in the way of a good fit and smooth movement.

That’s why managing scar tissue isn’t just about keeping it clean—it’s about keeping it soft, flexible, and able to move without pain. Early care makes a big difference here, especially when done gently and regularly.

What Causes Swelling and Why It Matters

Swelling, or edema, is another natural part of healing. It happens when fluid builds up in the soft tissue around the surgical site. This buildup helps protect the area while it heals, but if the swelling doesn’t go down in time, it can create extra pressure in the limb.

It can even lead to pain, sensitivity, or an uneven shape that makes it harder for the prosthetic socket to fit well.

Most people experience some swelling in the early days after amputation. That’s normal. But when it sticks around or gets worse, it can slow down healing, increase discomfort, and delay prosthetic training.

Controlling swelling early allows the residual limb to shape itself into a firm, even form that’s easier to support with a prosthetic.

Swelling also affects how confident someone feels when they begin moving again. If the limb feels puffy or sore, even small movements can feel risky or awkward. But with steady care, swelling can be reduced, and comfort improves.

Why This Stage Is So Important

Many people think the real work begins when they receive their prosthetic. But the truth is, much of the success with a prosthetic depends on how well the limb is prepared before it’s even fitted.

If scar tissue is thick and painful, or if swelling changes the shape of the limb too often, the prosthetic won’t feel stable. That leads to more adjustments, more visits to the clinic, and more frustration.

Pre-prosthetic rehab gives your body the best chance to heal the right way. It’s a time to guide the healing process so the residual limb becomes stronger, smoother, and ready to support the device that will help you move again.

And while it may seem like a quiet stage, this is where real progress begins. Small steps—like massage, gentle compression, and light movement—lay the foundation for everything that comes next.

Once the surgical site is closed and healing properly, one of the best ways to start managing scar tissue is with gentle touch. At first, the area may feel sensitive, tight, or even numb in places. That’s normal.

How to Manage Scar Tissue and Swelling in Early Recovery

Starting With Gentle Touch

Once the surgical site is closed and healing properly, one of the best ways to start managing scar tissue is with gentle touch. At first, the area may feel sensitive, tight, or even numb in places. That’s normal.

Begin by lightly placing your fingers on and around the scar. This helps the nerves wake up and teaches the brain that this part of your body is still connected and active.

As the skin gets used to touch, you can start using small, circular motions to gently massage the scar and surrounding tissue. The goal isn’t to press hard—it’s to move the skin slightly, helping it loosen and become more flexible. Over time, this can reduce stiffness and make the area feel more natural.

If done daily, this kind of massage softens scar tissue and helps prevent it from sticking to muscle or bone underneath. That improves comfort and reduces pulling sensations when you move or wear a prosthetic.

Reducing Swelling With Compression

Compression is one of the most effective ways to control swelling after surgery. It works by gently squeezing the residual limb, which helps push fluid out of the swollen tissues and back into the body’s normal circulation.

The most common tools used for this are elastic bandages or special shrinker socks.

The key with compression is consistency. You don’t want to wrap too tight, and you don’t want to wrap in a way that cuts off circulation. But a light, even pressure—applied throughout the day—can slowly shape the limb into a more even, round form. This shape is ideal for prosthetic fitting.

As the swelling goes down, the limb will also feel less heavy and more comfortable. That makes it easier to start gentle exercises and more confident movement.

Over time, the limb will likely shrink and change shape a few times. That’s completely normal. The job of compression is to help guide that change so the final shape is smooth, stable, and easier to support with a socket.

Skin Care and Hygiene Matter Too

As the scar heals and swelling reduces, your skin becomes the main barrier between your limb and the outside world—including your prosthetic. That means it needs to be clean, strong, and healthy.

Start with basic hygiene: wash the limb daily with mild soap and warm water, then dry it completely. Avoid lotions or oils near the scar unless your doctor has said it’s okay to use them. Moisture trapped near healing skin can lead to irritation or infection, especially under compression garments.

Pay attention to how the skin looks and feels. If you notice redness, bumps, or new pain, it could be a sign of irritation. Catching these signs early means you can fix the issue before it becomes serious.

Healthy skin also tolerates massage better and holds up longer once prosthetic training begins. It may not seem like much, but these small daily steps protect one of the most important parts of your recovery.

Encouraging Movement Without Strain

Even while the scar is healing and the swelling is present, movement matters. Muscles that rest too long become weak. Joints that don’t move become stiff. That’s why early movement—done carefully—is a key part of managing both swelling and scar tissue.

Simple stretches, like gently bending and straightening the knee or hip, help keep nearby muscles active. Light movements also improve blood flow, which helps reduce fluid buildup and supports healing in the tissues.

At this stage, you’re not doing exercises to “work out.” You’re just reminding the body that movement is still part of daily life. That gentle, repeated motion makes tissues more flexible and reduces the chance of scar tissue forming in tight, painful ways.

It also helps your care team see how your body is responding. If certain movements cause discomfort or swelling to return, they can adjust your care plan. The more active you are—within safe limits—the more your body learns how to adapt to its new shape and function.

As the weeks go by, the limb will continue to change. Swelling will decrease. Scar tissue will become firmer. The limb itself may shrink slightly in size and take on a more defined shape. These are all signs that your body is healing and preparing itself for more activity.

Continuing Care as the Body Heals and Prepares for Prosthetic Fitting

Recognizing the Changes in Your Limb

As the weeks go by, the limb will continue to change. Swelling will decrease. Scar tissue will become firmer. The limb itself may shrink slightly in size and take on a more defined shape. These are all signs that your body is healing and preparing itself for more activity.

But this phase also comes with new challenges. The scar may feel tighter than before. The limb might begin to feel uneven in shape or sensitive in certain spots. You may notice dry skin, occasional sharp sensations, or areas that respond differently to touch.

These changes are common—and they’re your body’s way of adapting.

The goal during this time is to keep things balanced. You want the limb to remain soft, shaped, and mobile. That means continuing daily care, even when the major swelling has gone down or the scar looks “healed.”

Healing on the surface doesn’t always mean the deeper tissues are ready. Keeping up your routine helps support the layers you can’t see, as well as the ones you can.

Massaging Scar Tissue More Deeply

Once the scar is no longer tender to the touch and your healthcare team gives the go-ahead, you can start applying slightly deeper pressure during massage. The goal now is to help break up any thickened or stiff areas that might limit motion or feel stuck.

Use the tips or pads of your fingers to gently press and roll the tissue. This helps release tension and improves movement under the skin. If the scar feels “ropey” or raised, work gently around those areas.

Over time, consistent massage helps reduce that thick, rigid texture and brings more flexibility back to the limb.

If you ever feel sharp pain or notice skin turning red after massage, ease up and return to lighter pressure. Healing doesn’t come from force. It comes from patience and repeated attention.

Deep massage is also great for improving blood flow. Better circulation brings oxygen and nutrients to the tissues, which supports long-term healing. It also helps reduce the tight, pulling feeling some people experience when the scar crosses a joint or a high-movement area.

Keeping Swelling in Check as Activity Increases

As you start moving more, you may notice swelling returns slightly after long periods of standing, sitting, or walking. That’s normal in this stage. The limb is being asked to do more, and the tissues are still learning how to manage that pressure.

This is when ongoing compression plays an important role again. Even if you’ve stopped wearing compression socks full-time, it’s helpful to wear them during times of increased activity or at the end of the day.

Think of it like giving the limb a little extra support after it’s done some work.

Elevating the limb when sitting, especially after standing or walking, can also help. Gravity assists in moving the extra fluid away from the limb and back into circulation.

Cold packs, used briefly and gently, can reduce mild swelling after activity. But always wrap them in cloth and never place them directly on the skin or surgical area without guidance from your care team.

Using Movement to Prevent Stiffness

Now that the limb is more healed, movement becomes more central to your recovery. Instead of just bending and stretching, you’ll start using your limb for more complex motions—reaching, shifting weight, or practicing balance.

These actions help your body relearn how to support itself. They also keep tissues flexible and prevent the scar from locking muscles or joints into one position. It’s not about speed or strength yet. It’s about range and rhythm.

When movement is done gently and often, it sends a message to the brain that this limb is part of the system again. That connection is key as you prepare to start prosthetic training.

The more awareness and control you have in the residual limb, the easier the transition to prosthetic use will feel.

As always, take breaks. If the limb feels tired or begins to swell again, pause, elevate, and return to light care. Progress doesn’t mean pushing nonstop. It means listening and adjusting as you go.

A prosthetic isn’t just about replacing a limb—it’s about helping you move naturally and comfortably. And for that to happen, the fit must be just right. The socket, which is the part of the prosthetic that connects with your residual limb, relies on a stable, even shape to sit correctly. If the limb is swollen, uneven, or marked by thick scar tissue, it changes how the socket fits.

How Scar Tissue and Swelling Affect Prosthetic Fit and Comfort

Why Fit Is Everything

A prosthetic isn’t just about replacing a limb—it’s about helping you move naturally and comfortably. And for that to happen, the fit must be just right. The socket, which is the part of the prosthetic that connects with your residual limb, relies on a stable, even shape to sit correctly. If the limb is swollen, uneven, or marked by thick scar tissue, it changes how the socket fits.

Even small issues can lead to bigger problems. A slight bulge from swelling might press against the socket, creating pressure points. A raised, tight scar could rub against the socket wall with every step.

These things cause pain, skin irritation, and sometimes even open wounds. That’s why managing scar tissue and swelling early makes the entire prosthetic experience smoother.

Fit isn’t just about physical comfort. It also affects how much control you have. A secure fit means the prosthetic responds better to your movements.

When the limb and the socket move together as one, every step feels more natural and balanced. When the fit is off, the prosthetic feels loose, unstable, and hard to trust.

The Impact of Scar Tissue on Motion

Scar tissue doesn’t just sit on the skin. It can reach deeper into muscle and connective tissue, especially if it wasn’t managed well during healing. When this happens, it can act like glue, sticking different layers of tissue together. That can limit how much you can bend, stretch, or twist.

If the scar is near a joint or a high-movement area—like the back of the knee or elbow—it might affect your range of motion. That makes prosthetic use more tiring. You may have to work harder just to move the limb in the way you want.

Good scar management keeps tissue soft and separate, allowing the limb to move more naturally. That improves your comfort, your confidence, and your ability to use the prosthetic in daily life without thinking about every movement.

Swelling and Socket Changes

One of the most frustrating things for new prosthetic users is when the limb changes shape after the socket has already been made. Often, swelling is the cause.

If the limb was still swollen when the socket was measured, the prosthetic may feel loose once that swelling goes down. Or worse, it may fit well at the start of the day but become too tight later as activity increases and fluid builds back up.

This is why prosthetists often wait until your swelling has mostly stabilized before making your permanent socket. In the meantime, you may use a temporary socket or adjustable systems to track your progress.

Even after your final socket is made, it’s still important to manage swelling. A small change in limb volume can throw off the fit and lead to discomfort.

This is why some users wear gel liners or socks inside the socket—they help adapt to minor shape changes and keep the fit secure.

Ongoing compression, elevation, and movement all help reduce these shape changes and keep the limb ready for the prosthetic. The more stable your limb stays, the more comfortable your socket will feel throughout the day.

Preparing the Limb for Contact

Beyond swelling and scar tissue, the limb needs to be ready for daily contact. The inside of a prosthetic socket is snug, and it places pressure on the limb during walking, lifting, and standing. If your limb hasn’t been conditioned to handle that, it can feel painful or overwhelming at first.

Massage, skin care, and light pressure training help prepare the residual limb for that experience. You’re training your skin and tissues to accept pressure and contact without reacting negatively.

This step is key to avoiding pressure sores, blisters, and irritation once prosthetic use begins.

When done patiently, this preparation leads to smoother wear, longer usage time, and less chance of injury. It turns a moment that could be painful or scary into one that feels like progress.

Managing scar tissue and swelling isn’t just a medical step—it’s a daily act of care that sets the tone for everything that follows. Each time you take a moment to massage the scar, check your skin, wrap the limb, or do a stretch, you’re not just healing. You’re building a strong, steady base for the next phase of your life.

Looking Ahead: Building a Strong Foundation for Life With a Prosthetic

The Value of Daily Care

Managing scar tissue and swelling isn’t just a medical step—it’s a daily act of care that sets the tone for everything that follows. Each time you take a moment to massage the scar, check your skin, wrap the limb, or do a stretch, you’re not just healing. You’re building a strong, steady base for the next phase of your life.

Even though this early stage might feel slow or repetitive, it’s laying the foundation for strength, comfort, and confidence. When the limb is prepared properly, prosthetic training feels smoother.

Fit problems are reduced. Control is better. Movement becomes more natural. And most importantly, pain and frustration are replaced with progress and freedom.

The small actions you take today shape the way your body will support you tomorrow. That’s the power of pre-prosthetic rehab done right.

Support Is Always Part of the Process

It’s also important to remember that you don’t have to go through this process alone. Doctors, prosthetists, physiotherapists, and rehab teams are there to help.

If something feels off—if the scar is too tight, the swelling won’t go down, or something doesn’t feel right—ask questions. Share your concerns. The earlier you speak up, the easier it is to find solutions.

Many prosthetic users also find support through peer networks—others who’ve gone through similar challenges.

Talking to someone who’s already walked this path can bring comfort, insight, and motivation to keep going. Whether it’s online or in person, support is part of the healing process too.

And for those working with rehabilitation clinics like ours, or through partners like Omnify Prosthetics, structured guidance and home-based rehab programs are designed to make this journey easier and more effective.

Conclusion

Scar tissue and swelling are not just physical issues to “get through.” They are parts of your recovery that deserve care, attention, and understanding. When managed well, they allow the residual limb to become stronger, more flexible, and ready for life with a prosthetic. When overlooked, they can delay progress and affect your comfort for years to come.

But with patience, small daily actions, and the right support, you can shape your recovery. You can prepare your body—not just to wear a prosthetic, but to live well with it. Healing is not only about closing a wound. It’s about opening the door to movement, strength, and independence again.

Take your time. Stay consistent. And remember—every gentle touch, every wrap, every stretch is a step forward.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.