Phantom limb pain affects mental health. Learn how to manage emotional distress, reduce anxiety, and find effective coping strategies for lasting relief.

Phantom Limb Pain and Mental Health: How to Cope with the Emotional Toll

Losing a limb is life-changing, but the challenges do not always end with the physical loss. Many people experience phantom limb pain (PLP)—a strange and often distressing sensation where the missing limb still feels present, sometimes with pain, tingling, or burning sensations. This pain is real, even though the limb is no longer there, and it can take a heavy toll on mental health.

Phantom limb pain can be frustrating, confusing, and emotionally exhausting. It can disrupt sleep, interfere with daily life, and lead to feelings of helplessness. Many people who experience it also struggle with anxiety, depression, or even post-traumatic stress. While medical treatments exist, coping with PLP also requires emotional resilience, mental strategies, and lifestyle adjustments.

Understanding the connection between phantom limb pain and mental health is the first step toward relief. This guide will explore why PLP happens, how it affects emotional well-being, and most importantly, how to cope with the mental and emotional toll so you can regain control over your life.

Phantom limb pain (PLP) is more than just a physical sensation—it is deeply connected to the brain and nervous system. When a limb is lost, the brain still holds a “map” of it, creating the illusion that the missing limb is still present.

Understanding Phantom Limb Pain and Its Emotional Impact

Phantom limb pain (PLP) is more than just a physical sensation—it is deeply connected to the brain and nervous system. When a limb is lost, the brain still holds a “map” of it, creating the illusion that the missing limb is still present.

This can lead to sensations ranging from mild tingling to severe pain. Because the brain is struggling to process this new reality, PLP can be unpredictable, varying in intensity and duration.

Why Does Phantom Limb Pain Happen?

Scientists believe that PLP occurs because the brain is trying to make sense of the missing limb. The nervous system, which once controlled movement and sensation in the lost limb, continues to send signals, creating pain where the limb used to be.

Some researchers suggest that these sensations happen due to nerve damage, brain rewiring, or even psychological factors like stress and anxiety.

Triggers for PLP vary from person to person. Some experience it after touching the residual limb, while others notice it during moments of stress or fatigue.

Certain environmental factors, like changes in temperature or pressure, can also intensify the pain. This unpredictability can make PLP emotionally draining, as people may feel helpless in preventing or controlling their symptoms.

The Mental Toll of Phantom Limb Pain

Chronic pain is exhausting, not just physically but mentally. Living with phantom limb pain can lead to frustration, anxiety, and even depression.

Many people describe feeling trapped by pain they cannot control, leading to emotional distress and sleep disturbances. Over time, this can create a cycle where pain fuels anxiety, and anxiety makes the pain worse.

For some, PLP serves as a constant reminder of their amputation, making it difficult to move forward emotionally. It can bring back memories of the accident or surgery, triggering post-traumatic stress disorder (PTSD) in some cases.

Others may struggle with feelings of isolation, especially if those around them do not fully understand what they are going through.

Phantom limb pain also affects confidence and independence. The fear of pain returning at any moment can make people hesitant to engage in daily activities, leading to social withdrawal. Over time, this can impact mental health, making it harder to find joy in everyday life.

Breaking the Cycle of Pain and Emotional Distress

While phantom limb pain can be challenging, it is important to remember that it is manageable. The connection between the mind and body means that addressing mental health can often help reduce the severity of PLP.

Many treatment approaches focus on retraining the brain, calming the nervous system, and managing emotional responses.

The key to coping is learning how to respond to the pain rather than feeling powerless against it. Developing mental strategies, seeking support, and making lifestyle adjustments can all help reduce both the physical pain and the emotional burden it creates.

Phantom limb pain is a condition where the brain continues to feel sensations, including pain, from a limb that is no longer there. The brain’s neural pathways are wired to receive signals from every part of the body. When a limb is lost, these pathways do not immediately adjust, leading to confusion in the nervous system. As a result, the brain continues to interpret signals as if the missing limb still exists.

Understanding Phantom Limb Pain and Its Psychological Impact

Phantom limb pain is a condition where the brain continues to feel sensations, including pain, from a limb that is no longer there. The brain’s neural pathways are wired to receive signals from every part of the body.

When a limb is lost, these pathways do not immediately adjust, leading to confusion in the nervous system. As a result, the brain continues to interpret signals as if the missing limb still exists.

The pain can feel like burning, stabbing, throbbing, or cramping. It can be mild, or it can be intense enough to disrupt daily life. Some people experience it only occasionally, while others deal with it every day.

The unpredictability of PLP can be one of its most frustrating aspects, making it difficult to plan ahead or feel in control.

Why Phantom Limb Pain Affects Mental Health

The link between phantom limb pain and mental health is strong. The brain is not only responsible for physical sensations but also for emotional regulation.

When PLP is persistent, it can trigger feelings of anxiety, stress, and frustration. The pain itself can cause sleep disturbances, leading to exhaustion and irritability.

Over time, the constant discomfort can make it difficult to focus on work, relationships, or even simple daily activities.

For many, phantom limb pain serves as a constant reminder of their limb loss, making it harder to emotionally heal. This can lead to sadness, anger, or even feelings of grief for the life they had before.

Some people also develop depression, feeling as if they have lost control over their bodies and their futures. When pain becomes chronic, the risk of mental health struggles increases.

The Emotional Cycle of Chronic Pain

Living with ongoing pain creates an emotional cycle that can be difficult to break. When pain strikes, stress levels rise. The body responds by releasing stress hormones like cortisol, which can make pain feel even worse.

As stress increases, sleep may suffer, and exhaustion can lead to a lower tolerance for discomfort. Over time, this cycle can lead to emotional burnout, where even small challenges feel overwhelming.

The frustration of dealing with pain that others cannot see can also create a sense of isolation. You might feel misunderstood, as if no one truly gets what you are going through. This can make it harder to reach out for support, leading to loneliness and emotional distress.

Understanding that phantom limb pain is both a physical and psychological experience is crucial. Managing PLP is not just about treating the body—it is about taking care of the mind as well.

By learning coping strategies and seeking the right support, you can break the cycle of pain and emotional distress and regain a sense of control over your life.

Phantom limb pain is not just a physical sensation—it deeply affects emotions, thoughts, and overall well-being. The pain itself can be exhausting, and when combined with feelings of frustration, sadness, or helplessness, it can take a serious toll on mental health.

Coping with the Emotional Toll of Phantom Limb Pain

Phantom limb pain is not just a physical sensation—it deeply affects emotions, thoughts, and overall well-being. The pain itself can be exhausting, and when combined with feelings of frustration, sadness, or helplessness, it can take a serious toll on mental health.

Learning how to manage both the physical pain and the emotional impact is essential for long-term healing.

Acknowledging and Accepting Your Feelings

One of the hardest parts of dealing with phantom limb pain is coming to terms with it. Many people feel angry, confused, or even betrayed by their own bodies.

Others struggle with grief, mourning the loss of the limb and the independence they once had. These feelings are completely normal. Ignoring or suppressing them often makes them stronger, leading to more stress and emotional distress.

Acceptance does not mean giving up—it means recognizing that this is part of your journey and finding ways to adapt. Talking about your emotions, whether with a therapist, a support group, or a trusted friend, can be a powerful step toward healing.

When you acknowledge your struggles, you also open the door to finding solutions.

Breaking the Connection Between Pain and Stress

Stress and phantom limb pain are closely linked. When stress levels rise, pain often becomes more intense. This happens because the brain’s pain receptors become more sensitive when the body is under stress.

Learning to manage stress effectively can help reduce the severity and frequency of PLP episodes.

Deep breathing exercises, meditation, and progressive muscle relaxation can help calm the nervous system. These techniques train the brain to shift its focus away from the pain and toward relaxation.

Many people find that practicing mindfulness—staying present in the moment without judgment—can help break the cycle of stress and pain.

Engaging in hobbies, social activities, or anything that brings a sense of joy can also reduce stress. Distraction is a powerful tool; when the mind is focused on something enjoyable, it is less likely to fixate on the pain.

Finding moments of laughter, connection, or creativity can significantly improve emotional well-being.

Reframing Negative Thoughts

Chronic pain can lead to negative thinking patterns, such as feeling hopeless or believing that life will never improve. These thoughts can make pain feel even worse, as they reinforce feelings of helplessness.

One way to combat this is by reframing your thoughts. Instead of thinking, “I will never feel normal again,” try shifting the perspective to, “I am learning to adapt, and I will find ways to manage this pain.”

Practicing gratitude, even for small victories, can also help. Recognizing progress—whether it is a day with less pain, a good therapy session, or simply getting through a tough moment—builds resilience.

Keeping a journal of positive moments and achievements can serve as a reminder that healing is happening, even if it feels slow.

The Role of Therapy and Professional Support

For many, therapy can be a game-changer in managing both the emotional and physical aspects of phantom limb pain. Cognitive-behavioral therapy (CBT) helps individuals recognize and change negative thought patterns that may be increasing stress and pain.

Acceptance and commitment therapy (ACT) teaches people how to accept discomfort without letting it control their lives.

Seeking help from a mental health professional is not a sign of weakness—it is a step toward taking control of your healing. If feelings of sadness, anxiety, or frustration become overwhelming, therapy can provide guidance and support.

Managing phantom limb pain is about more than just reducing discomfort—it is about reclaiming your quality of life. By addressing both the physical and emotional aspects of PLP, you can regain a sense of strength, confidence, and hope.

Phantom limb pain is deeply connected to how the brain and nervous system process sensations. Because the brain still expects to receive signals from the missing limb, it sometimes misinterprets the absence of those signals as pain.

Managing Phantom Limb Pain Through Physical and Neurological Techniques

Phantom limb pain is deeply connected to how the brain and nervous system process sensations. Because the brain still expects to receive signals from the missing limb, it sometimes misinterprets the absence of those signals as pain.

This means that managing PLP is not just about treating the body—it is about retraining the brain. Several techniques can help reduce pain by changing how the nervous system responds.

Mirror Therapy: Rewiring the Brain’s Perception

One of the most effective methods for managing phantom limb pain is mirror therapy. This technique uses a simple mirror to create the illusion that the missing limb is still there.

By placing a mirror between the existing limb and the missing one, the brain “sees” the reflection and begins to adjust its perception.

When a person moves their intact limb while looking in the mirror, the brain receives visual feedback that suggests both limbs are moving.

Over time, this can help reduce the confusion in the nervous system and lessen phantom pain. Many people who practice mirror therapy consistently report a significant reduction in discomfort.

Desensitization and Sensory Exercises

The brain relies on sensory input to understand the body’s position and movement. When a limb is lost, the lack of sensory feedback can contribute to phantom pain.

Desensitization techniques involve stimulating the residual limb with different textures, temperatures, or gentle massage. This helps the brain adapt to the new sensory environment, making pain signals less intense over time.

Some people find relief by applying warm or cool compresses, gently tapping or rubbing the residual limb, or using vibration therapy. These methods help “wake up” the nerves in a controlled way, teaching the brain to process new sensations without triggering pain.

Using a Prosthetic to Reduce Phantom Limb Pain

For many people, wearing a well-fitted prosthetic can significantly reduce phantom limb pain. When the body engages with a prosthetic limb, the brain receives new feedback about movement and position.

This can help correct the mismatch between what the brain expects and what it actually experiences.

At Robobionics, our prosthetic solutions, including Grippy™, are designed to provide comfort, ease of movement, and a natural feel. If you are struggling with phantom limb pain, using a prosthetic could be a step toward relief.

We encourage you to book a free demo to see how the right prosthetic can improve both mobility and pain management.

Neurostimulation and Medication

In some cases, phantom limb pain is severe enough to require additional medical treatments.

Neurostimulation, such as transcutaneous electrical nerve stimulation (TENS) or spinal cord stimulation, can help by sending mild electrical signals to the nerves, reducing pain perception.

Some individuals also find relief through medications like nerve pain relievers or muscle relaxants, though these should always be used under medical supervision.

While these treatments can be effective, they work best when combined with other approaches, such as therapy, stress management, and physical rehabilitation.

Treating PLP requires a holistic approach that addresses both the brain’s response and the emotional toll of chronic pain.

Phantom limb pain is often unpredictable, but certain lifestyle factors can make it better or worse. Sleep, diet, and daily habits all play a role in how the nervous system processes pain. Making small but meaningful changes to your routine can help reduce discomfort and improve overall well-being.

The Role of Sleep and Lifestyle in Managing Phantom Limb Pain

Phantom limb pain is often unpredictable, but certain lifestyle factors can make it better or worse. Sleep, diet, and daily habits all play a role in how the nervous system processes pain.

Making small but meaningful changes to your routine can help reduce discomfort and improve overall well-being.

How Sleep Affects Phantom Limb Pain

Chronic pain and sleep problems often go hand in hand. Phantom limb pain can make it hard to fall asleep or stay asleep, and lack of rest can make pain feel worse.

When the body is exhausted, pain sensitivity increases because the nervous system is more reactive. Over time, poor sleep can lead to increased stress, irritability, and emotional burnout.

Creating a healthy sleep routine can make a significant difference. Going to bed and waking up at the same time each day helps regulate your body’s internal clock.

Reducing screen time before bed, keeping your room dark and cool, and practicing relaxation techniques—such as deep breathing or meditation—can also promote better rest.

If phantom limb pain wakes you up at night, applying warmth or practicing mindfulness exercises may help calm the nervous system.

The Impact of Diet and Hydration on Pain Levels

What you eat and drink affects your body’s ability to heal and regulate pain. Inflammation in the body can worsen nerve pain, so choosing foods that reduce inflammation can help.

Fresh fruits, vegetables, whole grains, and lean proteins support nerve function and overall health. Omega-3 fatty acids, found in foods like fish, nuts, and seeds, have been shown to help with nerve pain.

Dehydration can also trigger muscle cramps and worsen pain sensations. Drinking enough water throughout the day can help keep nerves functioning properly and prevent unnecessary discomfort.

Limiting caffeine and alcohol, especially close to bedtime, can also prevent dehydration and improve sleep quality.

The Benefits of Gentle Movement and Exercise

Although it may seem counterintuitive, regular movement can actually help with phantom limb pain. When you stay active, your body releases endorphins, natural pain-relieving chemicals that help improve mood and reduce discomfort.

Gentle stretching, light resistance exercises, and even activities like yoga can help improve circulation and reduce muscle tension in the residual limb.

For those using prosthetics, learning how to move confidently with the new limb can reduce strain on other parts of the body.

Working with a physical therapist can help improve posture, balance, and coordination, which can prevent compensatory pain in the back, hips, or remaining limb.

Staying active does not have to mean intense workouts—it can be as simple as taking a short walk, doing gentle stretches, or engaging in activities that bring joy. Movement helps shift focus away from pain, improves mental health, and strengthens the body’s ability to adapt.

How Relaxation Techniques Can Help

Chronic pain creates tension in both the body and mind. Relaxation techniques can help reduce this tension and train the nervous system to respond differently to pain signals.

Techniques such as deep breathing, progressive muscle relaxation, and guided imagery can help calm the body and reduce pain perception.

Many people find meditation or mindfulness practices helpful in managing phantom limb pain. These techniques teach the brain how to observe pain without becoming overwhelmed by it, which can make discomfort feel less intense.

Even just a few minutes of relaxation exercises each day can have a lasting impact on pain levels and emotional well-being.

Phantom limb pain does not only affect the person experiencing it—it can also impact relationships, friendships, and social interactions. When pain is unpredictable, it can make it difficult to commit to plans, engage in conversations, or enjoy time with loved ones.

The Emotional Impact of Phantom Limb Pain on Relationships and Social Life

Phantom limb pain does not only affect the person experiencing it—it can also impact relationships, friendships, and social interactions. When pain is unpredictable, it can make it difficult to commit to plans, engage in conversations, or enjoy time with loved ones.

Many people with PLP feel frustrated when others do not understand what they are going through, which can lead to feelings of isolation or withdrawal.

Communicating with Loved Ones About Phantom Limb Pain

One of the most challenging aspects of dealing with chronic pain is explaining it to others. Phantom limb pain is invisible, and because it cannot be seen, friends and family may not fully understand how difficult it is.

Some people may assume that, because the limb is gone, the pain should be gone too. This can lead to misunderstandings and, at times, frustration.

Open communication is key. Letting loved ones know what PLP feels like, how it affects your mood, and what they can do to support you can strengthen relationships.

If you are having a difficult day, simply saying, “I’m in a lot of pain right now, and I need some rest,” can help others be more understanding. Educating those around you about phantom limb pain can also help reduce feelings of isolation.

Overcoming Social Anxiety and Fear of Judgment

Many people with limb loss worry about how they will be perceived in social settings. The idea of going out in public, meeting new people, or explaining an amputation can create anxiety.

When phantom limb pain is involved, these worries may feel even more overwhelming, as discomfort can strike at any time.

It is important to remember that you are not defined by your amputation or your pain.

Confidence grows with time, and taking small steps—such as going out with trusted friends, attending events at your own pace, or practicing responses to common questions—can help build self-assurance.

If social situations feel overwhelming, seeking support from a therapist or a peer support group can be incredibly helpful.

The Importance of Finding a Support System

Connecting with others who have experienced limb loss and phantom limb pain can be one of the most powerful ways to cope emotionally.

Many people find comfort in talking to someone who truly understands what they are going through.

Peer support groups, whether in person or online, provide a safe space to share experiences, ask questions, and learn from others who have successfully navigated life with an amputation.

At Robobionics, we encourage individuals to seek out community support as part of their healing journey. Surrounding yourself with people who uplift and understand you can make a world of difference in overcoming the emotional challenges of phantom limb pain.

Conclusion

Phantom limb pain is more than just a physical sensation—it affects emotions, relationships, and overall well-being. The unpredictability of PLP can be frustrating, but relief is possible. By understanding how pain and mental health are connected, you can take proactive steps to manage both.

Healing requires a combination of physical techniques, emotional support, and lifestyle adjustments. Mirror therapy, relaxation techniques, and movement can help retrain the brain’s response to pain. Managing stress, improving sleep, and maintaining a healthy diet can also make a significant difference. Just as important is seeking support—from loved ones, therapists, or peer groups—so you do not have to face this journey alone.

Most importantly, know that phantom limb pain does not define you. While the road to relief may take time, every step forward brings you closer to a more comfortable and fulfilling life. At Robobionics, we are committed to helping individuals regain independence and confidence through advanced prosthetic solutions and support. If you are looking for guidance, reach out to us today—we are here to help you move forward with strength and hope.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

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4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

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6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.