Discover prosthetic solutions for seniors designed to prioritize comfort, safety, and ease of use for enhanced independence.

Prosthetic Limbs for Seniors: Comfort, Safety, and Accessibility

A prosthetic limb can be life-changing for seniors, offering renewed mobility, independence, and the ability to engage in daily activities with confidence. However, choosing the right prosthetic for older adults requires a thoughtful approach that prioritizes comfort, safety, and ease of use. Seniors face unique challenges, from adapting to physical changes to navigating everyday environments, and their prosthetics must address these needs effectively.

This guide explores how prosthetic limbs can improve the quality of life for seniors while ensuring that their specific requirements are met. From understanding the importance of proper fit to designing for safety and accessibility, we’ll examine the factors that make a prosthetic limb truly beneficial for older adults.

Understanding the Unique Needs of Seniors

The physical and emotional needs of seniors differ from those of younger prosthetic users. Aging often brings changes such as reduced muscle strength, lower bone density, and a slower healing process, all of which can impact the choice and use of a prosthetic limb.

The Role of Comfort in Daily Use

Comfort is paramount for seniors who wear prosthetic limbs. Discomfort or improper fit can lead to irritation, pressure sores, and even a reluctance to use the prosthetic altogether.

Older adults often spend extended periods using their prosthetic, whether walking around the house, running errands, or socializing with loved ones.

For businesses, designing prosthetics with soft, hypoallergenic liners and lightweight materials can significantly enhance comfort for senior users.

Offering a range of socket designs, including adjustable or custom-fitted options, ensures that each prosthetic adapts perfectly to the individual’s anatomy and activity level.

Prioritizing Safety

Safety is a top concern for seniors, especially those who may already be at risk for falls or injuries. A prosthetic limb that provides stability and balance is essential for preventing accidents.

Features like anti-slip soles, multi-axial ankles, and secure suspension systems can reduce the likelihood of falls while navigating uneven terrain or stairs.

Businesses can emphasize these safety features during consultations, educating users and caregivers on how they enhance confidence and reduce risks. Providing demonstrations or trials allows seniors to experience the benefits firsthand, reinforcing their trust in the product.

Prioritizing Safety

Designing Prosthetics for Accessibility

Accessibility is about more than physical design—it’s about creating solutions that fit seamlessly into a senior’s life. Prosthetic limbs should be easy to use, maintain, and adjust, ensuring that older adults can handle them independently or with minimal assistance.

Simplifying Prosthetic Use

Seniors often prefer prosthetics that are straightforward to put on, take off, and operate. Complicated mechanisms or features that require frequent adjustments can be frustrating and discourage consistent use.

Businesses can address this by designing user-friendly interfaces, such as quick-release mechanisms or intuitive locking systems. For instance, an upper-limb prosthetic with simple, manual grip controls may be more accessible for seniors than a high-tech myoelectric model with intricate settings.

Providing clear, step-by-step instructions—whether through printed guides, videos, or in-person training—helps seniors and their caregivers feel confident in using the prosthetic. Businesses that prioritize accessibility in both design and communication create a more inclusive experience for their users.

Usability as the Cornerstone of Accessibility

For seniors, prosthetic usability is often defined by simplicity. Complex mechanisms or high-tech features can overwhelm users who may prefer straightforward, intuitive designs. This does not mean compromising on innovation but rather ensuring that the technology is user-friendly and serves a clear purpose.

Prosthetics for seniors should be designed with features that require minimal effort to operate. For example, self-aligning sockets or auto-locking systems can simplify the attachment process, reducing physical strain and the need for caregiver assistance.

Upper-limb prosthetics with ergonomic controls ensure that seniors with reduced hand strength or dexterity can still perform essential tasks without difficulty.

Prioritizing Maintenance-Free Solutions

Maintenance can be a barrier to accessibility, especially for seniors who may not have the physical ability or technical knowledge to perform regular upkeep. Designing prosthetics that are as low-maintenance as possible ensures uninterrupted use and reduces the burden on users.

For instance, incorporating self-lubricating joints, dirt-resistant materials, and simple cleaning routines into the design can significantly improve accessibility. Seniors are more likely to use their prosthetics consistently if the devices require little effort to keep in optimal condition.

Businesses that offer annual maintenance plans or in-home servicing options provide an added layer of convenience, building trust and fostering long-term relationships with their senior clientele.

Addressing Affordability Without Compromising Quality

Accessibility is also about ensuring that prosthetics are financially attainable for seniors. Many older adults are on fixed incomes and may find the cost of advanced prosthetics prohibitive. However, affordability doesn’t have to come at the expense of quality or functionality.

Strategically, businesses can explore modular designs that allow users to start with a basic model and upgrade components over time. This approach offers flexibility while spreading out costs, making advanced features more accessible.

Additionally, partnering with non-profit organizations, government programs, or insurance providers can help subsidize costs for seniors in need.

Adapting Prosthetic Features to Senior Lifestyles

Seniors often lead diverse and active lifestyles, engaging in activities that range from light exercise to hobbies, travel, and social gatherings. Prosthetic limbs must cater to these varied routines while accommodating the physical changes associated with aging.

Customizing Mobility Solutions

Mobility is a cornerstone of independence for seniors. Whether walking through a park, climbing stairs at home, or navigating uneven terrain, a prosthetic limb that enhances movement while maintaining stability is essential.

For lower-limb prosthetics, features like shock absorption and energy-efficient foot designs can reduce the strain on joints and muscles, making walking or standing less tiring. Multi-axial ankles that adapt to different surfaces improve balance and confidence, particularly for seniors who may be less agile.

Upper-limb prosthetics for seniors should focus on simplicity and ease of control. Lightweight materials and ergonomic designs reduce fatigue, while adjustable grip strength ensures usability for tasks like holding utensils or gardening tools.

Businesses that offer modular components, allowing seniors to tailor their prosthetics to specific activities, demonstrate a deep understanding of their diverse needs.

Enhancing Comfort for Prolonged Use

Seniors may wear their prosthetics for extended periods, making comfort a critical consideration. The socket, which connects the prosthetic to the residual limb, must be precisely fitted to prevent discomfort, chafing, or pressure sores.

Advanced liners made from breathable, hypoallergenic materials are ideal for seniors, especially those with sensitive skin. Adjustable sockets that accommodate changes in limb volume—common among older adults—help maintain a secure and comfortable fit over time.

For businesses, investing in technologies like 3D scanning ensures a customized fit that minimizes discomfort and enhances user satisfaction. Providing follow-up adjustments and routine check-ins helps address any issues proactively, reinforcing the importance of long-term care.

Enhancing Comfort for Prolonged Use

Addressing Emotional and Psychological Needs

Adapting to a prosthetic limb is not just a physical journey—it’s an emotional one. For seniors, the transition can bring mixed feelings, including excitement about regaining independence and apprehension about learning to use the device. Businesses that recognize and address these emotional aspects can make the process more supportive and empowering.

Building Confidence

Confidence is essential for seniors adapting to a prosthetic limb. Encouragement, patience, and clear guidance help users overcome initial hesitations and develop a positive outlook on their new mobility.

For businesses, offering personalized training programs led by compassionate professionals can make a significant difference. Demonstrating how the prosthetic improves daily life—whether by showcasing simple tasks like walking or celebrating milestones such as returning to hobbies—reinforces the user’s sense of achievement.

Highlighting testimonials or success stories from other senior users can also inspire confidence. Seeing peers who have successfully adapted to a prosthetic limb creates a sense of possibility and motivation, fostering a positive mindset.

Fostering Community and Connection

Seniors often benefit from connecting with others who share similar experiences. Peer support groups, online forums, or local meetups provide valuable opportunities to exchange tips, share challenges, and celebrate progress.

Businesses can facilitate these connections by creating or sponsoring community initiatives. For example, hosting events or workshops that bring senior prosthetic users together fosters a sense of belonging and camaraderie.

Highlighting these efforts in marketing materials or outreach campaigns demonstrates a commitment to holistic user support.

Long-Term Care and Maintenance for Seniors

Prosthetic limbs for seniors must not only meet immediate needs but also provide lasting reliability. Regular maintenance, proactive care, and accessible support are crucial for ensuring the prosthetic remains functional and comfortable over time.

Ensuring Durability and Longevity

For seniors, a prosthetic limb should be built to withstand the wear and tear of daily use. This includes using materials that are lightweight yet durable, such as carbon fiber composites or reinforced polymers. However, durability must also balance with flexibility and comfort, especially for users who may have reduced strength or dexterity.

Businesses can support longevity by offering products with a proven track record of durability and providing detailed care instructions.

For instance, simple routines like cleaning the socket regularly, checking for loose components, and lubricating mechanical parts can extend the life of the prosthetic and ensure consistent performance.

Providing warranties or maintenance packages tailored to senior users adds value, giving them peace of mind that their prosthetic is a reliable, long-term investment. For added convenience, businesses might offer at-home repair services or quick-access clinics to minimize disruptions to daily routines.

Ensuring Durability and Longevity

Accommodating Physical Changes Over Time

As seniors age, their physical condition may change, affecting the fit and functionality of their prosthetic. For example, fluctuations in weight or muscle tone can impact the snugness of the socket, while joint stiffness may influence the user’s ability to operate certain mechanisms.

Prosthetics designed for seniors should incorporate adjustable features, such as sockets that can be resized or components that adapt to changing gait patterns. Regular follow-up appointments with a prosthetist are essential for making these adjustments and addressing any discomfort.

Businesses can enhance this process by offering subscription-based care plans that include periodic assessments and minor modifications. This proactive approach ensures that the prosthetic continues to meet the user’s needs, even as those needs evolve.

Simplifying Repairs and Replacements

For seniors, the prospect of repairing or replacing a prosthetic limb can be daunting. Complicated processes or extended downtime may lead to frustration and reduced mobility. Businesses must prioritize simplicity and speed in their repair and replacement services to minimize inconvenience.

For example, offering loaner prosthetics while repairs are underway ensures that users can maintain their independence without interruption. Establishing clear communication channels, such as dedicated support lines or online portals, helps seniors and their caregivers navigate the process with ease.

Technology and Innovation: Meeting the Needs of Seniors

Advancements in prosthetic technology are opening new possibilities for senior users, enhancing comfort, safety, and functionality. From smart sensors to lightweight materials, these innovations are reshaping the prosthetic experience for older adults.

Smart Features for Enhanced Usability

Smart prosthetics equipped with sensors and microprocessors can significantly improve the user experience for seniors. These technologies enable the prosthetic to adjust automatically to changing conditions, such as shifting terrain or speed.

For example, a lower-limb prosthetic with a microprocessor knee can detect uneven ground and provide real-time stability adjustments, reducing the risk of falls. Upper-limb prosthetics with sensory feedback can help users gauge grip strength, making tasks like holding delicate objects more intuitive.

Businesses that invest in developing or offering these smart features can position themselves as leaders in senior-friendly innovation. Providing training on how to use these advanced capabilities ensures that users feel confident and supported as they adapt.

Lightweight and Energy-Efficient Designs

For seniors, reducing physical strain is critical. Lightweight prosthetics made from materials like titanium or advanced polymers minimize fatigue, making extended use more comfortable.

Similarly, energy-efficient designs that mimic natural movement patterns help conserve energy, allowing seniors to stay active for longer periods.

Businesses can emphasize these benefits during consultations, demonstrating how their products address common challenges faced by older adults. Highlighting user testimonials or case studies further illustrates the transformative impact of these designs.

Lightweight and Energy-Efficient Designs

Building Trust and Accessibility in the Prosthetic Journey

For seniors, choosing and adapting to a prosthetic limb is a deeply personal journey that requires trust, empathy, and clear communication. Businesses that prioritize accessibility and user-centric care can foster lasting relationships with their senior clientele.

Creating a Seamless Experience

From the initial consultation to follow-up care, every interaction should be designed to meet the needs of seniors and their caregivers. This includes clear explanations of product options, transparent pricing, and personalized recommendations based on the user’s lifestyle and goals.

For example, offering home consultations or virtual fittings can make the process more convenient for seniors with mobility challenges. Providing access to multilingual materials or caregiver-focused guides ensures that all stakeholders are informed and empowered.

Building Long-Term Relationships

Prosthetic care is an ongoing partnership, and businesses that invest in building relationships with their users can create loyalty and trust. Regular check-ins, user feedback initiatives, and community events demonstrate a commitment to supporting seniors beyond the initial purchase.

Highlighting these efforts through marketing campaigns or testimonials reinforces the brand’s dedication to improving lives. By prioritizing user satisfaction and long-term engagement, businesses can establish themselves as trusted leaders in the prosthetics industry.

Emphasizing Community Support and Awareness

Prosthetic limbs are more than medical devices—they are gateways to independence and participation. For seniors, feeling connected to a community and having access to support networks can greatly enhance their overall experience with prosthetics. Businesses that recognize the value of fostering such connections can elevate their role in the prosthetic journey.

Establishing Peer Support Networks

Seniors often find encouragement and motivation by connecting with peers who share similar experiences. Peer support networks provide an opportunity to exchange practical tips, share personal stories, and celebrate milestones together.

Businesses can play a role in facilitating these networks by organizing local meetups, workshops, or online forums tailored to senior users. For example, an event focused on “Adapting Prosthetics to Daily Life” could include demonstrations, Q&A sessions with experts, and user success stories.

These gatherings not only build community but also reinforce the business’s commitment to empowering its customers.

Establishing Peer Support Networks

Educating Caregivers and Families

For many seniors, caregivers and family members are integral to their prosthetic journey. Educating these individuals on the proper use, maintenance, and support of prosthetic limbs ensures a smoother transition and day-to-day experience.

Businesses can offer caregiver training sessions or provide resources such as instructional videos or brochures. These materials might cover topics like helping with adjustments, recognizing signs of discomfort, or assisting with mobility exercises.

By including caregivers in the conversation, businesses create a holistic support system that benefits everyone involved.

Raising Awareness Through Advocacy

Advocacy is a powerful tool for promoting the importance of prosthetic accessibility, particularly for seniors. Businesses can contribute to this effort by partnering with organizations focused on senior health and mobility or by participating in public awareness campaigns.

For example, a company might sponsor a mobility-focused event during National Senior Health Week, showcasing how prosthetics can transform lives.

Collaborating with healthcare providers, rehabilitation centers, or senior living communities further strengthens these initiatives, reaching a broader audience and positioning the business as a leader in senior prosthetic care.

Looking to the Future: Innovations for Senior Prosthetics

The future of prosthetic technology is bright, with new advancements continuously emerging to address the evolving needs of users. For seniors, these innovations hold the promise of even greater comfort, safety, and functionality. Businesses that remain at the forefront of these developments can provide transformative solutions that redefine what is possible.

Integrating Artificial Intelligence

Artificial intelligence (AI) is playing an increasingly prominent role in prosthetic development. AI-powered prosthetics can learn from a user’s movement patterns, adapting in real time to improve efficiency and ease of use.

For seniors, this means devices that can anticipate their needs, such as adjusting stride length, grip strength, or balance based on activity.

For businesses, investing in AI-driven prosthetic solutions ensures that products remain cutting-edge and appealing to a tech-savvy audience.

Offering personalized demonstrations of these capabilities helps seniors and their caregivers understand the practical benefits of adopting advanced technology.

Expanding Telehealth and Remote Support

Telehealth has become an essential tool for delivering prosthetic care, especially for seniors with limited mobility or access to clinics.

Virtual consultations, remote fitting adjustments, and online troubleshooting services provide convenience and flexibility, ensuring that seniors receive the care they need without unnecessary travel.

Businesses can enhance these services by developing user-friendly digital platforms that facilitate communication between users and prosthetists. These platforms could include features such as video call scheduling, progress tracking, or direct messaging for quick support.

Expanding Telehealth and Remote Support

Prioritizing Sustainability

As sustainability becomes a global priority, prosthetic manufacturers have an opportunity to innovate with environmentally friendly materials and processes.

Recyclable components, biodegradable liners, or carbon-neutral production methods can reduce the ecological footprint of prosthetic devices.

For seniors, these sustainable options demonstrate a commitment to creating products that align with their values and contribute to a healthier planet. Highlighting these efforts in marketing campaigns or product descriptions can resonate with environmentally conscious users and caregivers.

Conclusion

Prosthetic limbs for seniors are more than just tools—they are enablers of independence, connection, and quality of life. From initial selection to long-term care, the journey with a prosthetic limb requires thoughtful design, empathetic support, and a commitment to innovation.

For seniors, the right prosthetic can transform daily routines, empower participation in beloved activities, and foster a sense of confidence and self-reliance. For businesses, serving this community is both a responsibility and an opportunity to make a meaningful impact.

By prioritizing comfort, safety, and accessibility, and by staying at the forefront of technological advancements, businesses can ensure that their prosthetic solutions truly meet the needs of senior users. In doing so, they build lasting partnerships that enhance lives, inspire trust, and redefine what it means to age with dignity and mobility.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.