Discover prosthetics designed to restore mobility and dignity for war veterans. Explore customized solutions today.

Prosthetics for War Veterans: Tailored Solutions for Unique Needs

War veterans embody courage and resilience, having faced challenges few of us can imagine. Yet, for many, the aftermath of their service brings new battles—coping with limb loss and adjusting to life with prosthetics. Each veteran’s story is unique, shaped by their experiences, injuries, and aspirations. This individuality demands prosthetic solutions that go beyond standard offerings, focusing instead on personalized designs and advanced functionality.

At Robobionics, we understand the profound need for tailored prosthetics that empower veterans to reclaim their independence and embrace a fulfilling life. This article explores the specific needs of war veterans, the role of modern prosthetics, and how innovative solutions like Grippy™ can transform lives.

Understanding the Unique Needs of War Veterans

War veterans face a variety of physical and emotional challenges after their service. Among these, limb loss often stands out as a life-altering condition that impacts mobility, independence, and confidence. Unlike other prosthetic users, veterans’ needs are shaped by their service experiences, the severity of their injuries, and the demands of reintegrating into civilian life.

Physical Needs

War-related injuries can range from single-limb amputations to complex multi-limb losses. The nature of these injuries often requires prosthetics that are not only durable but also versatile.

Veterans may need devices capable of handling intense physical activities like hiking, sports, or manual labor. At the same time, the prosthetics must be lightweight and ergonomic for everyday comfort.

Robobionics addresses these needs through advanced materials and thoughtful designs. Products like Grippy™ are engineered to balance strength and comfort, ensuring they are both functional and practical for daily use.

Physical Needs

Emotional Needs

The journey to acceptance after limb loss is deeply personal and often intertwined with a veteran’s sense of identity and purpose. Many veterans initially struggle with the emotional impact of using prosthetics.

They need devices that not only restore functionality but also boost their confidence. A prosthetic that looks natural or allows users to engage in hobbies or work can significantly enhance their self-esteem.

Robobionics incorporates feedback from veterans to design solutions that feel like natural extensions of their abilities. Through gamified rehabilitation programs, we also help veterans adapt to their new devices in a supportive and empowering environment.

The Role of Advanced Prosthetics in Veterans’ Lives

Modern prosthetics are much more than mechanical tools—they’re life-enhancing technologies designed to restore freedom. For war veterans, the right prosthetic can bridge the gap between physical limitations and the life they aspire to live.

Functionality Meets Innovation

Today’s prosthetics are equipped with advanced features like multi-grip hands, sensor-based feedback, and improved control systems.

These enhancements allow veterans to perform intricate tasks, whether it’s holding a cup of coffee or typing on a keyboard. Grippy™, for example, provides a precise sense of touch and movement, making it ideal for veterans who require fine motor control.

Customization for Individual Lifestyles

No two veterans are the same, and their prosthetics shouldn’t be either. Customization is key to ensuring the device fits seamlessly into their lifestyle.

Whether a veteran is an athlete, an artist, or simply someone who values their independence, their prosthetic should align with their specific goals. Robobionics offers a structured approach, from evaluations to trials, to guarantee the perfect fit.

Rehabilitation and Adaptation

Prosthetic use is a journey, not an immediate transformation. Veterans need structured rehabilitation to adjust to their devices.

Robobionics’ gamified rehabilitation programs make this process engaging and motivating. By turning adaptation into a series of achievable milestones, veterans can build skills and confidence at their own pace.

Empowering Veterans with Robobionics

Robobionics is committed to improving the quality of life for war veterans through innovative prosthetic solutions. Each product we create reflects a deep understanding of the challenges veterans face and a dedication to meeting those challenges with empathy and expertise.

Why Choose Robobionics?

Unlike imported alternatives, Robobionics offers locally designed prosthetics that combine advanced technology with cost-effectiveness.

This ensures that veterans receive faster, more accessible support when they need it most. Our NABL-certified products meet stringent safety standards, ensuring reliability and performance.

Comprehensive Support Services

From initial evaluation to final fitment, we guide veterans through every step of their prosthetic journey. Our network of authorized clinics, including Omnify Prosthetics, ensures accessible services.

Veterans can also count on us for ongoing repair and maintenance, making their transition to prosthetic use as seamless as possible.

Partnering with Rehabilitation Experts

One of the most impactful ways to empower veterans is by fostering collaborations between prosthetics providers and rehabilitation experts. Robobionics actively partners with physical therapists, occupational therapists, and mental health professionals to deliver a holistic recovery experience.

This ensures veterans receive not just a prosthetic but a comprehensive plan tailored to their physical and emotional needs.

Leveraging Data for Personalization

Empowering veterans requires an in-depth understanding of their unique requirements. Robobionics uses advanced diagnostic tools to analyze individual needs and preferences, ensuring each prosthetic is customized for optimal performance.

From activity levels to environmental factors, every detail is considered during the design and fitting process.

Leveraging Data for Personalization

Fostering Emotional Resilience

The transition to life with a prosthetic can be emotionally challenging for veterans. Robobionics emphasizes the importance of providing emotional support through peer networks, counseling, and community events.

These initiatives create safe spaces for veterans to share their experiences, celebrate milestones, and find encouragement in their journey.

Supporting Skill Development and Employment

For many veterans, finding meaningful employment after service is a key step toward rebuilding their lives. Prosthetics can play a crucial role in helping them acquire new skills or return to work.

Robobionics supports this by designing devices that enable veterans to excel in diverse roles, from manual labor to desk jobs.

Expanding Awareness Through Advocacy

Awareness is a powerful tool in empowering veterans. Robobionics champions causes that highlight the challenges and triumphs of veterans adapting to prosthetics.

By working with organizations, policymakers, and influencers, we advocate for improved access to prosthetic technology and support services.

Innovations in Prosthetic Technology

At Robobionics, innovation is at the heart of empowering veterans. From sensor-driven feedback systems to AI-enhanced motion controls, we are constantly exploring new technologies to improve prosthetic functionality.

These advancements help veterans perform tasks with greater ease and confidence, redefining their possibilities.

Overcoming Challenges in Prosthetic Adoption

Transitioning to prosthetic use can be daunting, especially for war veterans who are adjusting to life after service. This process involves navigating several challenges, both physical and emotional, to fully embrace the independence that prosthetics can offer.

Building Comfort and Confidence

One of the primary hurdles veterans face is the initial discomfort of wearing and using a prosthetic. Many find the devices unfamiliar, and it can take time to develop the strength and coordination required for effective use.

That’s why Robobionics prioritizes ergonomic designs that reduce strain and improve comfort from day one.

Confidence is equally crucial. Veterans often need reassurance that their prosthetic will perform reliably in various scenarios, from routine tasks to more demanding activities.

At Robobionics, we provide a demo and trial phase to help veterans experience the benefits of their prosthetic before committing. This hands-on approach fosters trust and eases the transition.

Building Comfort and Confidence

Addressing Accessibility Barriers

Cost and accessibility often stand as barriers for veterans seeking high-quality prosthetics. Imported devices can be prohibitively expensive, with limited local support for repairs or replacements.

Robobionics addresses these concerns by offering Make in India solutions that are both affordable and serviceable locally. Veterans receive faster assistance, minimizing downtime and maximizing their quality of life.

The Role of Rehabilitation

Rehabilitation is a cornerstone of successful prosthetic adoption. For veterans, it’s not just about learning to use the device—it’s about regaining autonomy and rediscovering their capabilities. Robobionics’ gamified rehabilitation programs transform this process into an engaging journey.

Through interactive exercises and activities, veterans develop the skills they need to thrive with their prosthetics.

The Psychological Impact of Limb Loss

Limb loss can leave a lasting psychological impact, especially for war veterans who often associate their physical capabilities with their sense of identity. Adjusting to a prosthetic is as much a mental challenge as it is a physical one.

Understanding Trauma and Its Effects

For many veterans, losing a limb is tied to traumatic events experienced in service. This trauma can manifest as anxiety, depression, or even post-traumatic stress disorder (PTSD). Veterans often grapple with feelings of loss—not just of a limb but of identity, autonomy, and their previous way of life.

The transition to prosthetic use can either alleviate or exacerbate these emotions, depending on the level of care and support they receive.

Strategically, businesses must recognize that prosthetic adoption isn’t merely a technical adjustment but an emotional one. A supportive approach, emphasizing empathy and empowerment, can transform how veterans perceive and adapt to their new circumstances.

The Role of Positive Reinforcement in Recovery

Building emotional resilience starts with fostering a mindset of recovery and growth. Businesses can make a meaningful impact by emphasizing what prosthetics make possible rather than focusing solely on what has been lost.

This approach can help veterans see their prosthetics as tools for regaining independence and pursuing new opportunities.

Creating opportunities for small, achievable victories during the rehabilitation process is crucial. For instance, encouraging veterans to master simple tasks with their prosthetics early on can build confidence and set a positive tone for their journey.

Businesses can support this by offering goal-oriented training programs and celebrating milestones in partnership with veterans.

Addressing Self-Image and Confidence

One of the most challenging aspects of limb loss for veterans is the impact on their self-image. Many feel self-conscious about their appearance or worry about being treated differently.

Prosthetics that blend functionality with aesthetics can significantly alleviate these concerns, helping veterans feel more comfortable and confident in social settings.

Businesses can go further by offering customization options that reflect the individual’s personality, such as tailored designs or finishes.

Empowering veterans to take ownership of their prosthetics not only enhances their confidence but also strengthens their emotional connection to the device.

The Importance of Community and Peer Support

For many veterans, the sense of camaraderie they experienced in service is irreplaceable. Recreating that support system in the context of prosthetic adoption can be a game-changer.

Businesses should actively encourage peer mentorship programs, where veterans who have successfully adapted to prosthetics can guide and inspire newcomers.

In addition to peer support, community-building events such as workshops, support groups, or recreational activities designed for veterans can create an environment of shared understanding.

Businesses can play a pivotal role by hosting or sponsoring such initiatives, fostering bonds that promote emotional healing alongside physical recovery.

Integrating Mental Health Resources into Prosthetic Care

Mental health care is a vital component of holistic recovery for veterans with limb loss. Businesses should consider partnering with mental health professionals to offer integrated support.

For example, incorporating therapy sessions or counseling as part of the prosthetic adoption process can help veterans address unresolved trauma or emotional hurdles.

Training customer-facing staff in basic psychological first aid can also make a difference. Staff members who are sensitive to veterans’ emotional needs can provide a more compassionate experience, building trust and fostering long-term relationships.

Integrating Mental Health Resources into Prosthetic Care

Building an Empowering Narrative

Ultimately, the psychological impact of limb loss is a story of resilience. Businesses in the prosthetics sector have the opportunity to play a transformative role in this narrative.

By combining empathy with innovative solutions, businesses can help veterans redefine their self-image, reclaim their independence, and embrace a future full of potential.

Every prosthetic provided is more than a product—it’s a lifeline for emotional recovery and a symbol of what’s possible. Businesses that take the time to address the psychological dimensions of prosthetic adoption not only improve outcomes for veterans but also position themselves as leaders in a truly human-centered industry.

Looking Ahead: The Future of Prosthetics for Veterans

The field of prosthetics is evolving rapidly, driven by advancements in technology and a deeper understanding of user needs. For war veterans, these developments promise even greater possibilities for independence and achievement.

Emerging Technologies

The integration of AI and robotics is transforming prosthetics into intelligent systems capable of anticipating user movements.

Features like myoelectric control, where muscle signals guide the prosthetic’s actions, are becoming more accessible. At Robobionics, we’re actively exploring these innovations to enhance the functionality of our products.

Emerging Technologies

Holistic Solutions

Prosthetics of the future will go beyond physical restoration to address holistic well-being. From intuitive designs to seamless connectivity with digital devices, the goal is to make prosthetics an integral part of the user’s lifestyle.

Our team at Robobionics is dedicated to leading this charge, ensuring that veterans remain at the forefront of these advancements.

The Integration of AI and Machine Learning

Artificial intelligence (AI) and machine learning are poised to redefine the capabilities of prosthetics. These technologies enable prosthetic devices to learn and adapt to a user’s unique movements, creating a more intuitive and natural experience.

For veterans, this means smoother transitions between activities and better responsiveness during dynamic tasks.

Strategically, businesses can invest in developing AI-powered prosthetics that anticipate user needs. By analyzing data from sensors embedded in the device, AI can optimize grip strength, adjust for varying terrain, or even predict the user’s intended actions.

For example, a veteran climbing stairs would benefit from a leg prosthetic that adapts in real-time to the height and angle of each step.

Bionic Advancements and Neurological Integration

Bionic prosthetics represent a significant leap forward, allowing for direct communication between the prosthetic and the user’s nervous system. This approach enables unprecedented control, where veterans can perform intricate movements simply by thinking about them.

Advances in brain-computer interfaces (BCIs) are also opening doors to seamless integration between the body and prosthetics.

For veterans with complex injuries, this technology offers the potential to restore not only physical capability but also the sense of touch and proprioception (awareness of limb position).

The ability to feel textures, pressure, or temperature through a prosthetic could drastically enhance daily life.

Customization Through 3D Printing

The future of prosthetics will see even greater customization enabled by advancements in 3D printing. For veterans, this means faster production times, reduced costs, and highly personalized devices tailored to their unique anatomy and preferences.

3D printing also allows for the creation of lightweight yet durable prosthetics that enhance comfort and usability.

Businesses can leverage this technology to offer veterans bespoke solutions at competitive prices. Custom designs that incorporate both functionality and aesthetics can empower users to embrace their prosthetics as part of their identity.

A Day in the Life of a Veteran Using Prosthetics

To truly understand the impact of prosthetics, let’s explore what a typical day might look like for a veteran who has successfully adapted to a device like Grippy™. This perspective highlights the seamless integration of advanced prosthetics into daily routines, showing how they restore independence and enhance quality of life.

Morning Routines Made Effortless

For veterans, mornings often involve preparing for the day ahead, from personal hygiene to making breakfast. With the help of a prosthetic hand like Grippy™, tasks such as brushing teeth, tying shoelaces, or pouring coffee become manageable and intuitive.

The ergonomic design and advanced grip capabilities ensure that these activities are performed with precision and ease.

Work and Hobbies Reclaimed

Many veterans return to work or pursue hobbies as part of their reintegration into civilian life. A robust and functional prosthetic allows them to participate fully. For example, veterans who enjoy gardening can hold tools securely, while those in technical roles can manipulate small parts with precision.

Grippy™’s multi-grip modes and durable build make it suitable for a wide range of tasks, enabling veterans to reclaim their professional and personal passions.

Work and Hobbies Reclaimed

Staying Active and Healthy

Physical fitness plays a vital role in overall well-being. Veterans who engage in sports or physical therapy benefit from prosthetics designed to handle high-impact activities.

Whether it’s jogging, swimming, or weightlifting, modern prosthetics like Grippy™ provide the strength and flexibility needed for an active lifestyle.

Social Engagements Without Barriers

Prosthetics also make social interactions more comfortable and inclusive. Veterans can shake hands, hold a drink, or interact naturally with their environment.

These seemingly simple actions have a profound impact on self-esteem, allowing veterans to connect with others without feeling self-conscious about their mobility.

The Importance of Continuous Support

While a well-designed prosthetic can transform a veteran’s life, ongoing support is crucial to ensure long-term success. At Robobionics, we are committed to providing the resources and care veterans need throughout their prosthetic journey.

Maintenance and Upgrades

Over time, prosthetics may require adjustments or upgrades to meet evolving needs. Robobionics offers local repair and maintenance services to keep devices functioning optimally.

Veterans can rely on our fast and efficient support, reducing the downtime that often accompanies imported prosthetics.

Lifelong Rehabilitation

Adaptation doesn’t end after the initial training phase. Lifelong rehabilitation programs can help veterans refine their skills, explore new capabilities, and stay comfortable with their prosthetics.

Our gamified rehabilitation approach keeps this process engaging and relevant, ensuring continuous improvement over time.

Conclusion

War veterans face extraordinary challenges, and their journey to recovery is a testament to their strength and resilience. Prosthetics tailored to their unique needs are more than medical devices—they are lifelines that restore mobility, confidence, and a sense of purpose.

Whether it’s performing daily tasks, pursuing career goals, or enjoying personal passions, the right prosthetic can empower veterans to embrace life with renewed vigor.

At Robobionics, we are driven by a commitment to provide veterans with innovative, affordable, and accessible solutions. From our advanced prosthetic designs like Grippy™ to our engaging rehabilitation programs, we focus on creating tools that integrate seamlessly into their lives.

With localized support and a user-first approach, we ensure that every veteran receives the care and technology they deserve.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.