Compare soft liners and hard sockets for prosthetics. Discover which option provides optimal comfort, fit, mobility, and user satisfaction.

Soft Liners vs. Hard Sockets: Which Offers Better Fit and Mobility?

If you wear a prosthetic limb, or you’re about to start using one, you’ll quickly discover something important: the way your prosthesis connects to your body makes a huge difference in how it feels, how you move, and how confident you are. It’s not just about the shape or the materials—it’s about how it fits you. And two things matter most when it comes to that connection: soft liners and hard sockets.

These are the parts that touch your skin, support your limb, and help you walk, grip, bend, and move with ease. But people often wonder—should I go with a soft liner or a hard socket? Which one is better? Which one gives more comfort? Which one helps you move more naturally? It’s not always an easy answer, because every person is different. Your body, your daily life, and your goals all play a role.

A soft liner is a flexible, cushioned layer that goes between your skin and the rigid outer part of your prosthesis. It’s often made of silicone, gel, or soft rubbery materials. When you put on your prosthesis, the soft liner is the first thing that touches your skin. It hugs your residual limb and creates a gentle, padded surface that makes the socket feel more comfortable.

What Are Soft Liners and Hard Sockets?

The Basics of Soft Liners

A soft liner is a flexible, cushioned layer that goes between your skin and the rigid outer part of your prosthesis. It’s often made of silicone, gel, or soft rubbery materials.

When you put on your prosthesis, the soft liner is the first thing that touches your skin. It hugs your residual limb and creates a gentle, padded surface that makes the socket feel more comfortable.

Soft liners can absorb shock. That means when you walk, jump, or move around, they reduce the impact on your limb.

They also help spread out pressure evenly, so there are no sharp points pressing against your skin. This makes them very useful for people with sensitive skin, thin limbs, or scars that get irritated easily.

Another benefit of soft liners is that they can adjust slightly as your limb changes shape during the day. Your body doesn’t stay the same size all the time.

Sometimes your limb swells or shrinks a little due to heat, movement, or how much water your body holds. A soft liner can adapt better to these small changes and still give you a snug fit.

Some liners come with pins or vacuum systems to help keep the prosthesis in place. Others work with sleeves or suction to hold everything together.

No matter the method, the goal is always the same—comfort, security, and ease of movement.

The Purpose of Hard Sockets

A hard socket is the outer shell of a prosthetic limb. It’s usually made from strong, lightweight materials like carbon fiber or plastic.

While soft liners are designed for comfort, hard sockets are made for structure. They give your limb the shape it needs to hold up your weight and support your movement.

The hard socket doesn’t bend or shift. It keeps everything in place. It’s shaped exactly to match your residual limb, often using a mold or scan to get the right fit.

Once it’s built, it becomes the base that supports every step you take.

Some prosthetics are designed to be worn with only a hard socket and no soft liner. These are often called “total contact sockets.”

They’re fitted carefully to avoid pressure points and may be lined with a thin layer of foam or soft material, but not a full soft liner. This type of setup can give a very secure fit and better control, especially for active users.

However, because hard sockets don’t have much give, any small change in your limb—like swelling, soreness, or even weather—can make them feel too tight or too loose. That’s why getting the fit just right is so important.

One of the biggest reasons people choose soft liners is because they feel gentle. If you’ve ever tried to wear a shoe without socks and ended up with a blister, you already understand how rough direct contact with hard surfaces can be. A soft liner works like a cushion. It protects your skin, reduces friction, and lets you wear your prosthetic longer without irritation.

How They Feel: Daily Experience Matters

Soft Liners: Comfort All Day

One of the biggest reasons people choose soft liners is because they feel gentle. If you’ve ever tried to wear a shoe without socks and ended up with a blister, you already understand how rough direct contact with hard surfaces can be.

A soft liner works like a cushion. It protects your skin, reduces friction, and lets you wear your prosthetic longer without irritation.

Soft liners are especially helpful for people who have bony limbs or tender areas that get sore easily. If your residual limb has uneven surfaces or pressure points, the liner helps smooth out the contact between your body and the socket.

This can prevent wounds, bruises, or pressure sores.

They’re also popular for beginners. If you’re still healing or adjusting to wearing a prosthetic, the added softness can help you get used to the feeling.

It creates a buffer zone between your skin and the harder parts of the limb, which can make the transition easier.

That said, soft liners need care. Because they’re in direct contact with your skin, they can collect sweat and bacteria if not cleaned regularly.

This can lead to skin problems or bad odors over time. Keeping your liner clean and dry is just as important as wearing it correctly.

Hard Sockets: Direct Contact and Greater Control

Some users prefer hard sockets because of the sense of control they offer. Without a soft liner, the connection between the limb and the socket is more direct.

That means you feel your movements more clearly and can respond faster. This kind of feedback is especially valuable for people who are very active or use their prosthesis for running, cycling, or climbing.

The secure feel of a hard socket can be very stable. There’s less shifting inside, and some people like the feeling of being “locked in.”

It’s often described as being part of your body, rather than something you wear.

However, this setup isn’t for everyone. If your limb volume changes often, or if you’re prone to skin issues, the hard surface may become uncomfortable quickly.

There’s also little room for error. If the socket isn’t fitted perfectly, you’ll feel every flaw.

That’s why people who wear hard sockets often need to see their prosthetist more regularly for adjustments.

Even small changes in your body or socket shape can cause discomfort.

Soft liners give your body a more forgiving surface. That means when you move—whether it’s standing, sitting, walking, or climbing stairs—there’s a gentle response. For people who are new to prosthetics or those with limited strength in their residual limb, this softness can feel reassuring. It helps ease the pressure and reduces pain during longer wear.

Mobility in Motion: How Each Option Affects the Way You Move

Soft Liners and Adaptive Movement

Soft liners give your body a more forgiving surface. That means when you move—whether it’s standing, sitting, walking, or climbing stairs—there’s a gentle response.

For people who are new to prosthetics or those with limited strength in their residual limb, this softness can feel reassuring. It helps ease the pressure and reduces pain during longer wear.

The flexibility of the liner also helps with balance. Because it adapts to slight changes in your limb throughout the day, it supports even weight distribution.

This can reduce your risk of limping, shifting your posture, or putting too much weight on the other leg.

When you’re more balanced, your walking pattern becomes smoother. That saves energy. It also helps your back, hips, and joints stay healthier.

Many users report that with a soft liner, they feel more confident stepping out for longer walks or standing for longer periods without discomfort.

However, there’s a trade-off. While soft liners improve comfort, they may reduce how much feedback you get from your limb. This is especially noticeable during quick or complex movements.

Because the soft material absorbs some of the energy and feeling, you may not sense the ground as clearly. For everyday walking, this isn’t a big issue. But if you’re involved in sports or fast-paced activities, it might slow your reaction time a little.

This doesn’t mean soft liners are a bad fit for active users—just that they work best when paired with the right socket and suspension system.

With the right combination, many users find that soft liners give them both comfort and confidence in motion.

Hard Sockets and Precision Control

Hard sockets offer a direct connection between your body and the prosthetic limb. There’s no cushion in between, so every movement is felt more clearly and more quickly.

That means when you shift your weight, turn your foot, or take a step, the response is faster.

For people who are very active, this kind of control is incredibly valuable. It allows for quick turns, sharp movements, and even running or high-impact activities.

The firm fit of a hard socket provides excellent stability. That can make the limb feel like a natural extension of your body, especially when everything is aligned just right.

But that alignment is crucial. A hard socket that doesn’t match your current limb shape perfectly will not feel forgiving. It may lead to pressure points or discomfort, especially if your limb volume changes during the day.

That’s why it’s common for users with hard sockets to carry prosthetic socks or liners to help fine-tune the fit on the go.

When the socket is adjusted properly, though, hard sockets offer unmatched responsiveness. You can feel the ground better. You know where your foot is.

And your movements can be more precise, which is especially helpful for athletes, laborers, or anyone who relies on sharp coordination.

For long walks or all-day wear, though, some people find hard sockets a bit tiring. The constant contact and lack of cushion can lead to fatigue or soreness if breaks aren’t taken.

That’s why it’s important to check in with your body and not ignore early signs of discomfort.

Volume Fluctuations: A Key Player in the Decision

How Limb Changes Affect Each Option

Your residual limb isn’t static. It changes shape throughout the day and over time. These changes might be small, but they can have a big impact on how your prosthesis fits and feels.

Some changes are caused by swelling, water retention, or temperature. Others come from long-term weight loss, muscle gain, or healing.

Soft liners have a bit more “give,” which makes them better at handling day-to-day volume shifts. They adjust gently to the swelling and shrinking that naturally happens in your limb.

This means you don’t always have to stop and re-adjust your fit as often, making them a more forgiving choice for people whose limb size varies regularly.

Hard sockets, on the other hand, are much less flexible. They are shaped to fit your limb exactly as it was during casting or scanning. If your limb gets even slightly fuller or thinner, the socket may no longer feel right.

You might start feeling pressure in places you didn’t before. Or you may notice your limb sliding slightly inside the socket.

To manage this, users with hard sockets often rely on prosthetic socks or liners that can be added or removed as needed. But this can be a hassle, especially if you’re out and about and need to stop what you’re doing to make an adjustment.

Still, for people whose limb volume stays fairly consistent, hard sockets can offer a strong and secure fit.

Understanding how much your limb fluctuates in volume should be a big part of your decision when choosing between these two setups. If your limb changes shape a lot, a soft liner can make your daily routine much easier.

If your limb stays stable, a hard socket may give you the control and performance you’re looking for.

If you’re someone who uses a prosthesis primarily for walking, standing, doing housework, or commuting short distances, then comfort is probably your top priority. You need something you can wear for several hours a day without irritation, even if you're not doing high-speed or high-impact activities.

Real-Life Use: Choosing Based on Your Lifestyle

For Everyday Users and Beginners

If you’re someone who uses a prosthesis primarily for walking, standing, doing housework, or commuting short distances, then comfort is probably your top priority.

You need something you can wear for several hours a day without irritation, even if you’re not doing high-speed or high-impact activities.

In this case, soft liners tend to be the better match. They reduce friction. They add cushioning. And they make it easier to wear your prosthetic longer without needing a break.

Many first-time users also feel less nervous starting with a soft liner because it offers a softer, more forgiving experience. It’s one less thing to worry about while learning to walk again or build strength in your limb.

Plus, as your body adjusts to wearing a prosthetic and your limb continues to heal and change, the soft liner helps absorb those fluctuations without causing new pain.

It can also reduce the chance of skin breakdown or pressure points during the early stages of use, when your limb is still adapting.

Soft liners are also useful for older adults, people with reduced sensation, or anyone with medical conditions that affect circulation or skin health.

The liner acts like a second skin, keeping things stable and reducing risk of injury.

For Athletes, Workers, and Highly Active Users

Now, if your daily life involves more than just casual movement—if you run, lift, climb, dance, or work on your feet all day—a hard socket might be the tool you need.

The tight, direct contact between your limb and the socket gives you control that soft liners can’t match. There’s less energy loss, which means every step or action you take is more efficient and precise.

Hard sockets allow your prosthetic to “respond” more like a natural limb. You feel the ground. You sense changes in terrain. You can pivot, jump, or balance with more accuracy.

This kind of performance is essential for people who rely on their prosthesis for fast or demanding movements.

That said, it does take more maintenance. Active users who choose hard sockets often carry adjustment tools or socks to fine-tune their fit throughout the day.

And regular check-ins with a prosthetist are necessary to make sure the socket is still fitting the way it should.

If your lifestyle involves heavy movement but you still need a bit of softness, there are hybrid solutions. Some sockets are built with hard outer shells and soft inner liners that blend the benefits of both worlds.

This offers a mix of structure and comfort that supports high performance without sacrificing wearability.

For Users with Sensitive or Fluctuating Limbs

Some prosthetic users live with other health conditions like diabetes, vascular disease, or skin sensitivity.

Others experience frequent limb swelling, which makes it hard to maintain a steady fit throughout the day.

For these users, soft liners are often more suitable. They reduce pressure, respond gently to changes in limb volume, and provide a barrier that protects skin from friction.

This can help prevent open sores, bruising, or infections—all of which are more common when skin integrity is compromised.

Hard sockets, unless perfectly fitted and monitored closely, may increase the risk of skin breakdown for sensitive users.

If a limb swells even slightly inside a rigid shell, the pressure can build up in one small area. That can cut off circulation or lead to discomfort in a short amount of time.

If you fall into this category, soft liners may not just be a comfort feature—they might be essential for your long-term health and mobility.

How easy is it to maintain these systems? That’s something people often forget to ask but later regret when issues come up.

Maintenance and Long-Term Wear

Cleaning and Care

How easy is it to maintain these systems? That’s something people often forget to ask but later regret when issues come up.

Soft liners require daily cleaning. Since they’re in direct contact with your skin, they collect sweat, oil, and dirt throughout the day. If they aren’t cleaned properly, bacteria can build up. This can lead to odor, irritation, and in some cases, infections.

Most soft liners can be washed with mild soap and warm water, then air-dried before your next use. It becomes part of your daily hygiene, like brushing your teeth.

Hard sockets, on the other hand, are easier to wipe down. You usually just need to clean the inside surface of the socket once a day or after heavy activity.

They don’t absorb as much sweat, and since they aren’t as soft or porous, they’re less likely to develop odors or bacterial buildup—assuming you clean them regularly.

Over time, both soft liners and hard sockets wear out. Soft liners might lose their shape or stretch too much. Hard sockets might crack, warp, or stop fitting properly if your limb changes significantly.

Regular check-ins with your prosthetist help you catch these issues early before they become problems.

Durability Over Time

In terms of lifespan, hard sockets usually last longer—sometimes up to a few years—if your limb remains stable.

Soft liners typically need to be replaced more often, every 6 to 12 months depending on use, care, and how much your limb changes.

This is where lifestyle plays another role. If you’re very active, both your socket and liner may wear out faster due to the extra stress.

If you’re more sedentary, you might get a little more time out of each.

But don’t forget—wear and tear is normal. It doesn’t mean the prosthetic has failed. It means it’s doing its job and helping you move through life.

Making the Right Choice for You

There’s No One-Size-Fits-All Solution

Choosing between a soft liner and a hard socket isn’t about picking which one is “better” in general—it’s about finding what works better for you.

Your body, lifestyle, comfort level, skin condition, and daily routine all play a role in shaping that decision.

Some people need more cushion and flexibility because their skin is sensitive or their limb changes size often. For them, soft liners can mean the difference between struggling through the day and moving comfortably.

Others need strength, control, and precision. For them, a well-fitted hard socket offers the stability they need to perform, work, and live fully.

What matters most is that your prosthetic system supports your goals—whether that’s walking down the street, running a marathon, or simply standing comfortably while cooking dinner. That level of freedom should always be the goal.

Re-evaluate As You Change

One more thing to keep in mind: your needs will change. Your body might change shape, your activity level might increase, or your skin might need more care as you age.

The liner or socket that worked best a year ago may not be the right fit today. That’s okay. It’s not failure—it’s just growth.

You don’t have to stick with a system that no longer works. In fact, being open to change is one of the best ways to stay comfortable and active with your prosthesis.

What worked in the early recovery phase might not serve you in full-time wear. And that’s where expert help can really make a difference.

Let Experts Help You Find the Best Fit

At Robobionics, we take time to listen, observe, and understand your specific situation. We know that even small differences in limb shape or skin condition can make a big difference in comfort.

That’s why we work with you through each step—from evaluation and socket design to trials, fittings, and adjustments—until everything feels just right.

If you’re unsure whether a soft liner or hard socket is better for your daily routine, you don’t have to guess. Our team, in partnership with Omnify Prosthetics, offers tailored support to walk you through your options.

You’ll get expert advice, real-world trials, and long-term support—so your prosthetic works with your body, not against it.

Our structured process ensures every user gets what they need: clear guidance, expert care, and a final fit that supports daily life. From home-based rehab to fast local service, we make sure you’re never left struggling alone.

Conclusion

Soft liners and hard sockets both have their place in the world of prosthetics. One offers gentle comfort and adaptability. The other gives firm control and sharp responsiveness. The “better” option depends entirely on you—your body, your goals, and your lifestyle.

When your prosthetic fits well, your whole world opens up. You move more freely. You feel more confident. And you stop thinking about the prosthetic because it simply works. That’s the kind of outcome we aim for at Robobionics.

We believe no one should have to choose between comfort and mobility. With the right setup, you can have both—and more.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.