Stump Desensitization Techniques for a Better Prosthetic Fit

After losing a limb, the journey toward using a prosthetic doesn’t start with choosing the device. It begins with preparing your body to accept it. One of the most important steps in this process is stump desensitization. This simple but powerful practice helps your residual limb become less sensitive to touch, pressure, and movement—making it more comfortable and natural to wear a prosthesis later on.

At first, even light contact with the stump can feel strange or painful. Everyday things like fabric, air, or even a soft towel may cause discomfort. This happens because your skin and nerves are reacting to a major change. If left unaddressed, these sensations can get worse. They can lead to pain, emotional stress, and a poor prosthetic fit. That’s where desensitization comes in.

Stump desensitization is not a fancy or high-tech process. It uses basic, hands-on methods to help your skin, nerves, and brain adjust to new sensations. It trains your body to get used to touch again—step by step, day by day. Done right, it can reduce pain, improve prosthetic comfort, and help you feel more in control of your recovery.

After amputation, the skin and nerves around your stump become more sensitive. This is completely normal. Your body is responding to the trauma and the healing process.

Why Desensitization Matters Before Using a Prosthesis

Preparing the Skin and Nerves for Daily Use

After amputation, the skin and nerves around your stump become more sensitive. This is completely normal. Your body is responding to the trauma and the healing process.

But if the area stays too sensitive, it becomes hard to tolerate pressure or contact from clothing, bedsheets, or later—a prosthetic socket.

That’s where stump desensitization helps. It slowly trains the skin and nerve endings to become less reactive. By exposing your stump to gentle, controlled touch, your brain starts to learn that these sensations are not dangerous.

Over time, what once felt sharp or painful will begin to feel neutral or even relaxing.

Without this preparation, the first time you wear a prosthetic socket can be overwhelming. The fit may feel too tight, even if it’s correct. The material might cause soreness, not because it’s bad, but because your skin hasn’t adjusted.

Desensitization builds tolerance, reduces discomfort, and makes that first fitting feel much smoother.

Building a Healthier Relationship With the Stump

Beyond the physical benefits, desensitization also plays a mental role. Right after surgery, many people avoid touching their stump. It might feel strange. Some are scared of hurting it, while others don’t want to face how different it looks. But avoidance can make things worse over time.

When you take the time to touch and care for your stump gently, you build a connection with it. You start to accept it as part of your body again.

That shift—mentally and emotionally—can help a lot when you’re learning to use a prosthetic. You’ll move with more confidence and less fear. You’ll also notice signs of irritation or swelling faster because you’re not avoiding the area.

Desensitization gives you that hands-on experience. It makes the stump feel less like a wound and more like a part of you again.

When to Start Stump Desensitization

Timing Is Everything

You should not start desensitization right after surgery. The stump needs to heal first. If the skin is still open or if there’s any sign of infection, this process must wait. Touching the area too soon can reopen the wound or spread bacteria.

Usually, your surgeon or therapist will tell you when it’s safe to begin. For most people, this is within a few weeks after the surgery, once the wound is closed and the stitches have been removed. At this point, the area may still be tender—but that’s exactly when desensitization starts to become useful.

The goal is not to rush but to start early enough that the skin and nerves can adjust before you begin prosthetic training. The sooner your body adapts, the easier it will be to tolerate the pressure, friction, and contact that come with using a socket every day.

Listen to Your Therapist and Body

Your rehab team will guide you, but your body also gives signals. If something hurts too much, it’s okay to pause. Desensitization should never cause sharp pain or burning. Mild discomfort is fine, but if it becomes too intense, it means your body needs more time.

Some days will feel easier than others. That’s completely normal. The key is to stay consistent. Even five to ten minutes a few times a day can make a real difference. The results come from small, regular efforts—not from pushing too hard.

One of the biggest problems people face when they skip desensitization is a poor prosthetic fit. Even with a well-designed socket, the stump can feel sore, itchy, or raw.

What Happens If You Skip Desensitization

Increased Risk of Socket Discomfort

One of the biggest problems people face when they skip desensitization is a poor prosthetic fit. Even with a well-designed socket, the stump can feel sore, itchy, or raw.

That discomfort makes people wear their prosthetic less often. They might avoid walking or standing because it doesn’t feel right. This leads to delays in recovery, weaker muscles, and lower confidence.

What starts as a small issue becomes a cycle of setbacks. The less you wear the prosthetic, the harder it is to adjust to it. The harder it is to adjust, the more you avoid it. Desensitization helps break that cycle before it begins.

Mental and Emotional Setbacks

Skipping this part of therapy also affects your mindset. If the first experience with the prosthetic is painful, it’s easy to become discouraged. Some people feel like they’re failing or that something is wrong with them. They might lose trust in the process or pull away from therapy.

On the other hand, when desensitization is done well, that first fitting becomes a positive experience. It builds momentum. You feel encouraged, stronger, and more ready to keep going.

That emotional boost is just as important as the physical benefits. Confidence plays a huge role in long-term prosthetic success, and desensitization helps build that foundation.

How Stump Desensitization Actually Works

Teaching the Brain to Feel Differently

After amputation, your brain still holds a map of your missing limb. It remembers how the skin felt, how the muscles moved, and what pressure was like.

But now, those signals are mixed. The nerve endings in your stump are still active, but they’re not getting the same feedback as before.

This mismatch can lead to unusual sensations—like itching, tingling, or even pain in the part of the limb that’s no longer there. These are called phantom sensations. They’re very common and not dangerous, but they can feel strange or upsetting.

Desensitization helps your brain re-learn how to feel. When you gently touch or massage the stump in a regular, controlled way, you’re giving the brain new, clear signals.

Over time, it starts to understand that this new part of your body—the residual limb—is safe to touch. It stops overreacting to contact. That’s why simple activities, done repeatedly and calmly, can make a big impact.

You’re not just training your skin. You’re helping your brain calm down and respond normally again.

Helping the Skin and Soft Tissue Adjust

The skin around the stump also goes through changes. At first, it may be thin, fragile, or irritated easily. The tissue underneath might swell or hold onto fluid. Rubbing, tapping, or moving the skin gently helps improve blood flow. It makes the area stronger and more resilient.

This is important for prosthetic wear. A good socket fit depends on stable, healthy skin that can handle pressure without breaking down. When the tissue is prepared through desensitization, you lower the risk of blisters, bruises, and friction burns.

What feels like a simple routine of light touch is actually preparing the skin to handle a whole new level of activity later.

The most basic method is simply using your hand to stroke or tap the skin. Start with very light pressure. Use clean fingers or a soft cloth. You can gently rub the area in circles, up and down, or side to side.

Key Techniques Used in Desensitization

Gentle Touch and Massage

The most basic method is simply using your hand to stroke or tap the skin. Start with very light pressure. Use clean fingers or a soft cloth. You can gently rub the area in circles, up and down, or side to side.

As your comfort improves, slowly increase the pressure. You can even tap with your fingertips to stimulate the nerve endings.

The goal here isn’t to rub hard—it’s to create a steady stream of touch so that your brain and skin start seeing it as normal.

Doing this daily, even for a few minutes, can help your limb become more tolerant of contact. It also builds your own confidence in caring for your body after surgery.

Using Different Textures

After getting used to your own hand or a soft towel, you can try using different textures. A cotton cloth, fleece, sponge, or even a soft brush works well.

These textures stimulate different nerves and teach the skin how to handle variety. Start with the softest materials, and as your comfort grows, move on to slightly rougher ones.

There’s no rush. Each material adds a new layer of learning for your nerves. If anything feels too sharp or painful, stop and return to a gentler surface. This process should be slow, steady, and guided by how your body reacts.

You’re not just building tolerance—you’re teaching your skin to be flexible.

Vibration and Tapping

Some therapists recommend using a small hand-held massager or vibration device once the skin is fully healed. These tools send deeper signals through the soft tissue and nerves. The vibration can be soothing, and it reaches parts of the limb that rubbing can’t.

Tapping with your fingertips or a soft object, like a rubber ball, can also help. You can do this while watching TV or relaxing. It doesn’t need to be formal or intense. The key is consistency.

These small, repetitive actions add up. They make your stump more ready for the feel and fit of a prosthetic socket.

Making Desensitization Part of Daily Life

Choosing the Right Time

Desensitization doesn’t need a special appointment or clinic. You can do it at home, at your own pace. The best time is when you’re calm, not rushed, and can focus on how your body feels.

Some people prefer mornings, as it helps set a comfortable tone for the day. Others find it relaxing before bed.

You might also want to time it before therapy sessions, as a way to prepare the limb for exercises or weight-bearing.

It’s not about how long you do it. Even five to ten minutes, two to three times a day, can bring great results over a few weeks. What matters most is staying consistent. It’s the regular practice that changes how the nerves respond—not the intensity.

Creating a Comfortable Space

To make this a habit, set up a spot in your home where you feel safe and relaxed. Keep your supplies nearby—a towel, a soft cloth, maybe a mirror if you’re doing visual feedback techniques. If you like, play soft music or take a few deep breaths before starting.

This routine should feel like self-care, not a chore. The more peaceful the environment, the more your nervous system can relax. That helps the skin and brain accept the stimulation more easily.

Desensitization is not just physical. It’s emotional, too. Treat it like a way to connect with your healing body, not just another task to check off.

In the beginning, stump desensitization might not feel pleasant. For many people, even the softest touch can feel irritating or “too much.” That doesn’t mean you’re doing something wrong. It simply means your nerves are still healing, and your brain is reacting strongly to the new input.

Common Challenges During Desensitization and How to Handle Them

Dealing With Discomfort in the Early Stages

In the beginning, stump desensitization might not feel pleasant. For many people, even the softest touch can feel irritating or “too much.” That doesn’t mean you’re doing something wrong. It simply means your nerves are still healing, and your brain is reacting strongly to the new input.

The key is to start very small. You don’t need to spend a long time or apply any pressure. Even placing a soft cloth gently over the stump without moving it can be a starting point. As that feels more comfortable, you can move forward with light strokes or tapping.

Pushing through pain is not the goal. Desensitization should feel like mild discomfort at most—not sharp pain. If you go too fast, you may become discouraged or even cause irritation.

Always listen to your body, and take a break when needed. Over time, the discomfort usually fades as your nerves settle down and your skin toughens up.

Managing Phantom Sensations During Touch

Sometimes, desensitization can stir up phantom sensations—the feeling that your missing limb is still there or that it’s hurting, itching, or cramping. These feelings are real, and they can be confusing.

Instead of avoiding the area, try using the desensitization routine as a way to gently guide your brain back to reality. You can even say out loud what you’re doing: “I’m rubbing my stump. It’s safe. It feels soft.” These simple affirmations, combined with touch, help your brain build a new map of your body.

Mirror therapy can also be helpful in this case. Looking at your intact limb in the mirror while you stimulate the stump with soft textures can trick the brain into feeling more balanced. It’s like giving the brain a new visual and sensory story to follow.

If the phantom pain becomes too much to handle, don’t hesitate to tell your therapist. There are ways to adjust your routine or combine it with other methods to help ease the discomfort.

Involving Your Support System in the Process

Getting Help From Family or Caregivers

You don’t have to do desensitization alone. In fact, having a loved one involved can make it easier—especially if you feel nervous about touching the stump yourself in the early days.

A caregiver can help by gently performing the techniques under your guidance. It also gives them a chance to be part of your recovery in a meaningful way.

Before they begin, it’s helpful to explain what you’re comfortable with and how you’d like to be touched. Start with short sessions and always check in during the process. If something feels off, let them know.

Having someone by your side can also help with motivation. On days when you’re tired or emotionally low, they can remind you why this matters and offer encouragement. Just knowing someone is there makes it easier to stay on track.

Sharing Progress With Your Therapy Team

As you go through the desensitization journey, keep your therapist updated. If something starts working well, they’ll want to know so they can build on it. If something doesn’t feel right, they can help you adjust your technique.

You can even bring your tools—cloths, brushes, or rollers—to a therapy session. This allows your therapist to check how you’re using them and suggest better ways if needed.

Sharing your progress makes the journey more collaborative. You’ll feel more supported, and your care plan will stay on the right path.

Open communication ensures you’re not guessing what to do next. You’re learning, practicing, and improving as a team.

One of the first signs that desensitization is working is when normal activities start to feel more comfortable. Maybe you notice that your clothes no longer bother your stump. Or maybe you can rest your limb on a pillow without discomfort. These are small but powerful wins.

Signs That Desensitization Is Working

Improved Tolerance to Daily Activities

One of the first signs that desensitization is working is when normal activities start to feel more comfortable. Maybe you notice that your clothes no longer bother your stump. Or maybe you can rest your limb on a pillow without discomfort. These are small but powerful wins.

You might also find that you’re touching your stump more without even thinking about it. That’s a sign your brain no longer sees the area as overly sensitive or off-limits. You’re starting to reintegrate it as part of your daily body awareness.

Everyday comfort is a major milestone. It shows that your body and brain are working together again—and that’s exactly what desensitization is meant to do.

Better Prosthetic Tolerance

When the time comes to be fitted for a prosthetic, all your desensitization work pays off. The socket will still feel new, but it won’t feel overwhelming. You’ll be able to wear it for longer periods, with fewer complaints about pressure or rubbing.

Your therapist or prosthetist will notice, too. They’ll see fewer red marks on your skin. You’ll move more freely and with more confidence. These early victories make the next phase of rehab—prosthetic training—more successful and enjoyable.

In the long run, a well-tolerated prosthetic leads to better mobility, more independence, and a higher quality of life. That’s why this preparation phase is so important.

Combining Desensitization With Other Rehab Activities

Strengthening While Desensitizing

Desensitization works best when it’s part of a complete rehabilitation plan. While you’re working on reducing sensitivity, it’s also a good time to begin gentle strengthening exercises.

These exercises help build muscle around the stump and prepare your body to support a prosthetic limb.

For example, you might do light leg raises, stretches, or core exercises that don’t strain the stump. As the sensitivity decreases, you’ll feel more comfortable moving and placing light pressure on the limb.

This smooth transition from touch tolerance to movement tolerance is a key milestone in your recovery.

The stronger your muscles and more resilient your skin, the better your prosthetic will fit and function. So even though desensitization feels like a small task, it opens the door to much larger gains.

Posture and Balance Work

Another area that connects with desensitization is balance training. After an amputation, your sense of balance changes. You may lean more on one side or feel uncertain when standing.

As your stump becomes less sensitive and more stable, it’s easier to practice standing posture and weight shifting.

Your therapist might guide you through simple balance activities, such as sitting without support, standing with assistance, or transferring weight side to side. These actions help your brain and body re-learn symmetry.

The connection here is subtle but important. When your stump is overly sensitive, balance work is harder and sometimes painful. But as desensitization improves comfort, these movements become easier and more natural. The body can begin working as a whole again.

No two people experience stump sensitivity in the same way. Some feel intense tingling, others feel burning, while some might feel numbness or buzzing. Because of this, your desensitization routine should be personalized to match your symptoms and your tolerance.

Personalizing Your Desensitization Routine

Understanding Your Own Body’s Needs

No two people experience stump sensitivity in the same way. Some feel intense tingling, others feel burning, while some might feel numbness or buzzing. Because of this, your desensitization routine should be personalized to match your symptoms and your tolerance.

For example, if you’re experiencing sharp pain with every touch, starting with very light fabric or simply holding the stump with both hands may be enough for the first few days.

If your stump is mostly numb, using textures with more variety and vibration might help stimulate the nerves more effectively.

There’s no one-size-fits-all approach. You don’t need fancy equipment or tools. What you need is attention—paying close attention to how your stump reacts, adjusting your technique, and keeping a regular rhythm.

Adjusting Based on Progress

Your routine shouldn’t stay the same forever. As you get used to certain materials or sensations, slowly change them. You might add more pressure, switch to a rougher texture, or move the cloth in a different direction.

The body thrives on variety. Keeping the nerve endings guessing helps them continue adjusting and prevents them from getting stuck in one pattern.

But always make changes gradually. If something that was once comfortable starts to hurt again, step back to the last stage that felt good. There’s no shame in taking a pause or repeating a previous step. Healing is not a straight line—it’s a cycle of progress, rest, and re-adjustment.

Tips to Stay Consistent Without Burnout

Making It a Daily Ritual

Staying consistent with desensitization can be difficult, especially when progress feels slow. One way to keep going is to make it part of something you already do. Pair it with another daily habit, like brushing your teeth, having your morning tea, or watching a favorite TV show.

This makes the routine feel less like a medical task and more like part of your everyday life. It becomes a ritual—not just a chore.

You can also keep a small notebook or calendar nearby. Just jotting down, “Did my stump work today” can help track your effort. Seeing that streak grow—even if the results aren’t dramatic yet—can motivate you to keep it up.

Being Patient With Small Wins

Desensitization doesn’t usually bring instant change. But small signs—like being able to wear a sock comfortably or rest your stump on a soft cushion—are proof that it’s working.

A lot of people give up because they expect the stump to feel completely normal in just a few days. That’s not how nerves work. They heal and adjust slowly, through repeated exposure and gentle pressure.

If you celebrate each small improvement, you’ll build momentum. You’ll also be less likely to quit when things feel slow. Every little gain matters.

One of the hardest parts of limb loss is feeling like you’ve lost control over your body. Your routines change, your mobility is limited, and your independence may feel out of reach. Desensitization offers a way to take some of that control back.

Emotional Benefits of Desensitization

Regaining a Sense of Control

One of the hardest parts of limb loss is feeling like you’ve lost control over your body. Your routines change, your mobility is limited, and your independence may feel out of reach. Desensitization offers a way to take some of that control back.

It’s something you can do on your own, in your own time, and at your own pace. You don’t have to wait for a doctor or schedule a clinic visit. You just need your hands, a soft cloth, and a few minutes of calm.

That simple act—choosing to touch, massage, and care for your stump—rebuilds confidence. It shifts the focus from loss to healing. It reminds you that you are not passive in this journey. You are an active part of it.

Reconnecting With Your Body

After an amputation, some people disconnect from the part of their body that’s changed. They may avoid looking at it or touching it. They may feel anger, sadness, or shame. This emotional distance makes recovery harder.

Desensitization brings you back into contact—not just physically, but emotionally. As the touch becomes more comfortable, so does the idea of accepting the stump as part of you. This emotional shift is just as important as the physical change.

You start to trust your body again. You begin to feel whole—not broken. That mental strength supports everything else in your rehab journey.

Preparing for Prosthetic Fitment After Desensitization

Knowing When You’re Ready

As you continue desensitization over several weeks, your limb will slowly feel more comfortable during contact. You’ll start to notice that basic activities—like touching the stump, resting it on a surface, or pulling on a shrinker sock—don’t bother you like they used to. This is a great sign.

It means your skin, soft tissue, and nerves are adapting. You’re building the foundation for wearing a prosthesis without unnecessary irritation or pain. When your therapist sees these changes, they’ll begin planning for your first prosthetic fitting.

This step is exciting, but don’t rush into it. Even if you’re eager to get your prosthesis, it’s better to wait until your stump is truly ready. If it’s still very sensitive, you might find the socket uncomfortable.

That discomfort could lead to avoiding the device, and eventually a longer road to walking confidently.

Let your body and your rehab team decide when it’s time. Trust the process—especially if you’ve put in the work through desensitization. The payoff is a smoother fitting experience and less need for repeated adjustments.

What to Expect From the First Fitting

When your prosthetic socket is made, it’s custom-molded to your stump. That means it fits snugly—on purpose. It should feel supportive, but not painful.

Thanks to desensitization, your skin and nerves will already be used to pressure. That makes this first session easier to handle, both physically and mentally.

You may wear the prosthesis for short periods at first, gradually increasing the time as your tolerance grows. And yes, your stump may still feel a little awkward in the beginning. That’s normal. But because you’ve trained your body through daily touch and exposure, you’ll adjust more quickly.

Desensitization doesn’t guarantee perfection. But it gives you a serious advantage: fewer surprises, faster adaptation, and more comfort from day one.

Conclusion

Desensitization might seem like a simple task. A few minutes of touch here, some gentle tapping there. But its impact is huge. What you’re really doing is reintroducing your body to itself. You’re calming down overactive nerves, softening tight skin, and preparing your limb to become part of a prosthetic system that will carry you into the next chapter of your life.

This process is quiet, steady, and often invisible to others. But inside your body, real change is happening. You’re telling your nerves: this is okay. You’re telling your brain: I’m safe. You’re telling yourself: I’m ready.

And over time, those small touches create a big shift—not just in how you feel, but in how you move, how you think, and how you live.

If you take nothing else from this article, take this: desensitization is a gift you give to your future self. It makes your prosthetic journey easier, smoother, and more empowering. It’s the first act of trust in your body’s ability to adapt—and thrive.

So start where you are. Go gently. Stay consistent. And know that every small effort brings you one step closer to comfort, confidence, and independence.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.