Discover how sensory feedback in artificial limbs is enhancing user experience, enabling touch and responsiveness like never before.

The Future of Sensory Feedback in Artificial Limbs

Imagine an artificial limb that not only moves in perfect sync with your thoughts but also lets you feel the warmth of a coffee cup or the texture of your child’s hand. This vision is becoming a reality thanks to advancements in sensory feedback technology. Sensory feedback in prosthetics bridges the gap between artificial and biological limbs, enabling users to experience sensations that were once thought impossible to replicate.

As the demand for more intuitive and life-like prosthetics grows, researchers and manufacturers are racing to develop innovative solutions that restore touch, temperature, and even pain perception. This article explores the groundbreaking advancements in sensory feedback technology and how they are shaping the future of artificial limbs.

Understanding Sensory Feedback in Prosthetics

Sensory feedback in prosthetics refers to the ability of an artificial limb to transmit sensory information to the user. This can include touch, pressure, temperature, and even pain—signals that help people interact with their environment.

Unlike traditional prosthetics, which focus solely on movement, sensory-enabled prosthetics aim to replicate the experience of having a natural limb.

Why Sensory Feedback Matters

For individuals with limb loss, the absence of sensory input can create challenges beyond mobility. Without feedback, tasks like gripping an object, applying the right amount of force, or navigating uneven surfaces become difficult.

Sensory feedback addresses these issues by providing real-time information that improves control, reduces mental strain, and enhances the overall experience of using a prosthetic.

For businesses, the integration of sensory feedback represents a significant leap forward. By offering solutions that are both functional and intuitive, manufacturers can cater to a growing market of users seeking prosthetics that feel like natural extensions of their bodies.

The Science Behind Sensory Feedback

Sensory feedback systems rely on a combination of hardware and software to transmit signals between the prosthetic and the user’s nervous system. These technologies are designed to simulate the way biological limbs send sensory information to the brain.

Neural Interfaces and Nerve Stimulation

Neural interfaces are the cornerstone of advanced sensory feedback systems. These interfaces connect the prosthetic directly to the user’s nervous system, allowing for bidirectional communication. When the prosthetic touches an object, sensors on the device send electrical signals to the nerves, mimicking the sensation of touch.

This process often involves electrodes implanted near the residual nerves in the user’s limb. These electrodes deliver precise electrical pulses, stimulating the nerves in a way that the brain interprets as sensory input. Over time, the brain adapts to this stimulation, creating a more natural and seamless experience.

Businesses investing in neural interface technology must prioritize safety, reliability, and user comfort. Collaborating with neuroscientists and medical professionals ensures that these systems meet rigorous standards and deliver consistent performance.

Neural Interfaces and Nerve Stimulation

Advanced Sensors

At the heart of sensory-enabled prosthetics are advanced sensors that detect external stimuli. These sensors measure variables like pressure, temperature, and texture, converting them into digital signals that can be processed by the prosthetic’s control system.

For example, piezoelectric sensors can detect minute changes in pressure, allowing users to grip objects with precision. Similarly, thermosensors enable users to sense heat or cold, enhancing their ability to navigate everyday environments.

Businesses developing sensory prosthetics should focus on miniaturization and durability. Compact, robust sensors ensure that the prosthetic remains lightweight and functional under real-world conditions.

Current Innovations in Sensory Feedback

Recent advancements in sensory feedback technology are transforming prosthetics into highly intuitive tools that improve quality of life. From replicating touch to enhancing motion control, these innovations are pushing the boundaries of what artificial limbs can achieve.

Virtual Touch Systems

Virtual touch systems use vibrations to simulate tactile sensations. These systems are especially useful for users who may not yet have access to invasive neural interfaces.

By placing vibrotactile pads on the skin, the prosthetic can transmit sensations like texture or pressure through subtle vibrations.

This non-invasive approach is gaining traction as an accessible and affordable option for enhancing sensory feedback. For businesses, virtual touch systems represent a scalable solution that can reach a broader audience while still delivering significant benefits.

AI-Powered Feedback Loops

Artificial intelligence (AI) is playing a pivotal role in advancing sensory feedback. AI algorithms analyze input from the prosthetic’s sensors and refine the feedback delivered to the user. For instance, an AI system can learn a user’s preferences over time, tailoring sensations to feel more natural and intuitive.

Businesses that incorporate AI into their sensory prosthetics can offer products that adapt to individual users, improving satisfaction and usability. Additionally, AI-enabled devices create opportunities for data collection, which can inform future product improvements.

Expanding the Possibilities of Sensory Feedback

Sensory feedback is not just about replicating touch; it’s about creating a seamless connection between the user and their environment. As research advances, new possibilities are emerging that promise to make prosthetic limbs even more intuitive, adaptive, and life-like.

Restoring Complex Sensations

One of the most exciting developments in sensory feedback is the ability to restore complex sensations. Beyond basic touch, researchers are working on systems that enable users to feel texture, temperature, and even pain.

While pain may seem counterintuitive, it plays a crucial role in warning the body about potential harm, such as excessive force or exposure to extreme heat.

For instance, a prosthetic hand equipped with texture-sensing technology could allow a user to distinguish between rough and smooth surfaces.

Restoring Complex Sensations

This capability enhances precision in tasks like writing or handling delicate objects. Similarly, temperature sensors enable users to detect hot or cold environments, reducing the risk of accidental injury.

Businesses exploring these advanced capabilities must ensure that the feedback is both accurate and comfortable. Balancing realism with user preferences is essential to creating a product that feels natural while remaining practical.

Enhancing Mobility with Real-Time Feedback

For lower-limb prosthetics, sensory feedback is instrumental in improving mobility and balance. Systems that provide real-time feedback about ground conditions allow users to adjust their gait instinctively, making walking on uneven surfaces safer and more efficient.

For example, pressure sensors embedded in the foot of a prosthetic leg can transmit signals that mimic the sensation of weight distribution. This information helps users maintain stability, whether they’re walking on a sandy beach or climbing stairs.

Businesses that integrate these systems into their designs can differentiate themselves by addressing a critical user need: confidence in movement. Partnering with biomechanics researchers and physical therapists ensures that these solutions are both scientifically sound and user-friendly.

The User-Centric Benefits of Sensory Feedback

Sensory feedback does more than enhance functionality; it transforms how users interact with their prosthetics and their world. For businesses, understanding these benefits is key to creating products that resonate deeply with users.

Improving Emotional Connection

Prosthetics equipped with sensory feedback help users feel more connected to their devices, fostering a sense of ownership and confidence. When a prosthetic can replicate the sensation of touch, it stops feeling like a tool and starts feeling like an extension of the body.

For example, a user who can feel the grip of their prosthetic hand while holding a loved one’s hand experiences an emotional connection that goes beyond functionality.

Businesses can emphasize these transformative experiences in their marketing, highlighting the human impact of sensory technology.

Reducing Cognitive Load

Traditional prosthetics often require significant mental effort to operate, as users must rely on visual cues and muscle memory to control movements. Sensory feedback reduces this cognitive load by providing intuitive signals that guide the user’s actions.

For instance, a prosthetic hand that vibrates when it grips an object too tightly helps the user adjust their force without needing to constantly monitor the task visually. This frees up mental bandwidth, allowing users to focus on their activities rather than their device.

For businesses, demonstrating how sensory feedback simplifies daily tasks can be a powerful selling point. Highlighting user stories that showcase these benefits helps build trust and engagement with potential customers.

Strategic Opportunities for Businesses

The growing interest in sensory feedback presents a wealth of opportunities for businesses to innovate and lead in the prosthetics market. By focusing on research, collaboration, and user-centric design, companies can create products that stand out while addressing real-world needs.

Investing in Research and Development

Sensory feedback technology is still evolving, making research and development a critical priority for businesses. Collaborating with universities, neuroscience labs, and tech companies can accelerate advancements while providing access to cutting-edge knowledge and resources.

For example, joint research projects focused on non-invasive neural interfaces or advanced sensor materials can yield breakthroughs that set a company apart from competitors. Establishing R&D hubs or innovation labs dedicated to sensory prosthetics ensures that businesses stay ahead of industry trends.

Investing in Research and Development

Prioritizing Accessibility

One challenge in sensory prosthetics is ensuring that these advanced devices remain accessible to a wide audience. High costs can limit adoption, particularly in regions with limited healthcare resources.

Businesses can address this by exploring cost-effective manufacturing methods, such as 3D printing, and designing modular systems that allow users to upgrade their devices incrementally.

Partnering with non-profits and government programs to subsidize costs further expands access while demonstrating a commitment to social impact.

Investing in Research for Precision and Performance

Research and development are the lifeblood of innovation in sensory prosthetics. For businesses, dedicating resources to understanding the intricacies of human sensory systems and refining technology to replicate them is essential. Precision and performance are critical metrics for success, especially in competitive markets.

Partnering with universities, neuroscience institutes, and tech companies can provide access to groundbreaking research and insights. These collaborations allow businesses to develop proprietary solutions that set their products apart.

For example, focusing on refining neural interface technologies can lead to prosthetics that provide more natural and accurate sensory experiences, creating a significant competitive advantage.

Building Scalable Manufacturing Pipelines

The demand for sensory-enabled prosthetics is growing, but scalability remains a challenge for many businesses. Advanced technologies like neural interfaces and high-precision sensors often require specialized manufacturing processes that can drive up costs.

To address this, businesses should invest in scalable manufacturing techniques that maintain quality while reducing costs. For instance, adopting automation in the assembly of prosthetics or utilizing 3D printing for components can streamline production without compromising performance.

Creating modular prosthetics is another avenue for scalability. By designing devices with interchangeable components, businesses can simplify production and offer customers the flexibility to upgrade their prosthetic’s sensory features as technology evolves.

Enhancing Accessibility Through Affordability

High-tech sensory prosthetics often come with a price tag that places them out of reach for many users. For businesses, affordability is not just a challenge—it’s an opportunity to differentiate and expand their market.

Offering tiered product lines, where users can choose between basic, mid-range, and premium sensory features, allows businesses to cater to diverse economic demographics. Entry-level devices can focus on essential functions, while high-end models incorporate advanced sensory feedback and customization options.

Collaborations with non-profits, healthcare providers, and insurance companies can further enhance accessibility. Businesses that engage in programs to subsidize costs or offer financing plans demonstrate a commitment to inclusivity, building trust and expanding their customer base.

Leveraging Data for Continuous Improvement

Sensory prosthetics generate vast amounts of data, from user interactions to device performance metrics. For businesses, this data is a goldmine for innovation and improvement.

By analyzing how users interact with sensory feedback features, companies can identify areas for enhancement, such as refining pressure sensitivity or improving response times. Machine learning algorithms can process this data to create smarter, more adaptive prosthetics that evolve with user needs.

Establishing feedback loops, where users can share their experiences and suggest improvements, creates a collaborative environment for product development. Businesses that actively involve users in refining their products gain valuable insights and foster a sense of community and loyalty.

Leveraging Data for Continuous Improvement

Creating Ecosystems Around Sensory Prosthetics

The future of sensory prosthetics extends beyond the devices themselves. Businesses have the opportunity to build ecosystems that support and enhance the user experience.

For example, companion mobile apps can allow users to fine-tune sensory settings, monitor battery life, or access tutorials. These apps can also serve as a platform for firmware updates, ensuring that prosthetics remain up-to-date with the latest advancements.

Integration with wearable devices, such as smartwatches or fitness trackers, adds another layer of functionality. For instance, a smartwatch could display real-time feedback from the prosthetic, helping users track activity levels or customize responses for different environments.

Expanding Brand Visibility Through Advocacy

The narrative of sensory prosthetics is deeply personal, filled with stories of resilience, empowerment, and transformation. Businesses can harness this narrative to build brand visibility and foster emotional connections with their audience.

Partnering with users to share their experiences—through blogs, videos, or social media campaigns—humanizes the technology and highlights its real-world impact.

Hosting events, such as workshops or panel discussions, provides platforms for advocacy and education, further enhancing the brand’s reputation as a leader in sensory prosthetics.

Expanding Brand Visibility Through Advocacy

Future Trends in Sensory Feedback for Artificial Limbs

The future of sensory feedback in prosthetics is driven by the convergence of emerging technologies, advanced materials, and a deeper understanding of human physiology. These trends promise to make artificial limbs more intuitive, responsive, and human-like than ever before.

Neural Integration: Bridging the Brain and Prosthetic

Neural integration is at the forefront of sensory feedback advancements. By creating seamless communication between the brain and the prosthetic, these systems aim to mimic the natural flow of information that occurs in biological limbs.

In the near future, neural interfaces could become non-invasive, relying on external devices to capture and transmit brain signals. These innovations would eliminate the need for surgical implantation, making advanced sensory feedback more accessible to users.

For businesses, investing in neural interface research opens doors to groundbreaking products that redefine the user experience. Collaborating with neuroscientists and AI developers is critical to creating systems that are both effective and safe.

Additionally, offering training programs to help users adapt to neural-integrated prosthetics can enhance satisfaction and retention.

Biomimetic Materials for Enhanced Realism

Biomimetic materials—those that mimic the properties of natural tissues—are poised to revolutionize sensory prosthetics. These materials can replicate the elasticity, texture, and sensitivity of human skin, enhancing both functionality and aesthetics.

For example, prosthetic covers made from biomimetic materials can incorporate embedded sensors that detect touch, temperature, and pressure. These covers not only improve the sensory experience but also provide a more life-like appearance, boosting users’ confidence in social settings.

Businesses can lead this trend by partnering with material scientists to develop and test biomimetic solutions. Highlighting these features in marketing efforts emphasizes the advanced and human-centered nature of the product, appealing to users who value both form and function.

AI-Driven Personalization

Artificial intelligence will play an increasingly important role in tailoring sensory feedback to individual users. Advanced AI systems can learn a user’s unique preferences, adjusting feedback intensity and types of sensations to suit their needs.

For instance, an AI-powered prosthetic could recognize that a user prefers softer tactile sensations when gripping fragile objects but firmer feedback for high-pressure tasks. Over time, the system refines its responses, creating a highly personalized and intuitive experience.

Businesses can leverage AI to differentiate their products and offer features that adapt over time. Building proprietary AI platforms or integrating with existing systems allows companies to enhance their devices’ performance while fostering long-term user loyalty.

Strategies for Businesses in Sensory Prosthetics

The evolution of sensory feedback technology creates new opportunities for businesses to lead, innovate, and grow. Strategic approaches that prioritize user needs, technological advancements, and sustainability can set companies apart in the competitive prosthetics market.

Creating Scalable Solutions

One challenge in sensory feedback technology is balancing sophistication with scalability. High-tech prosthetics often involve complex systems that can be cost-prohibitive to produce and maintain. Businesses should focus on designing scalable solutions that maintain quality while reaching a larger audience.

For example, modular sensory prosthetics allow users to upgrade features incrementally, such as adding advanced sensors or AI capabilities when they become affordable. This approach expands accessibility while building a foundation for long-term customer relationships.

Building User-Centric Support Ecosystems

A prosthetic device is only as effective as the support system behind it. Businesses can enhance the user experience by creating ecosystems that provide resources, education, and connectivity.

For instance, companion mobile apps can allow users to monitor and adjust sensory feedback settings, access tutorials, and communicate with customer support. Online communities where users share tips and experiences foster a sense of belonging and help new users adapt more quickly.

By investing in user-centric support, businesses build trust and demonstrate a commitment to improving the lives of their customers.

Building User-Centric Support Ecosystems

Emphasizing Sustainability

As the demand for advanced prosthetics grows, sustainability is becoming an important consideration. Businesses that prioritize eco-friendly materials and energy-efficient technologies not only reduce their environmental impact but also appeal to socially conscious consumers.

For example, prosthetics that incorporate recyclable components or renewable energy sources like kinetic charging stand out as innovative and responsible solutions. Communicating these sustainability efforts in marketing campaigns builds goodwill and strengthens brand reputation.

Conclusion

The future of sensory feedback in artificial limbs is nothing short of revolutionary. From restoring the sense of touch to enabling users to navigate their environments with unprecedented precision, these advancements are transforming how prosthetics are designed and experienced. Sensory feedback bridges the gap between artificial and biological, allowing prosthetics to feel like natural extensions of the body.

For businesses, this field presents an incredible opportunity to innovate, impact lives, and lead in a rapidly evolving industry. By focusing on user-centered solutions, exploring cutting-edge technologies, and prioritizing accessibility, companies can create prosthetics that are not only functional but also life-changing.

1 thought on “The Future of Sensory Feedback in Artificial Limbs”

  1. Pingback: Discover the Amazing Capabilities of Artificial Hands – Prosthetics Blog

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.