Peer support groups provide vital emotional healing for amputees. Learn how connecting with others can boost recovery, confidence, and mental well-being.

The Importance of Peer Support Groups for Amputees

Losing a limb is a life-changing experience that brings not only physical challenges but also emotional struggles. Many amputees feel isolated, overwhelmed, and unsure of how to move forward. While medical professionals and family members offer valuable support, there is something truly powerful about connecting with others who have lived through the same journey.

Peer support groups give amputees a sense of belonging, encouragement, and guidance. They provide a safe space to share experiences, learn practical tips, and build friendships with people who understand the unique challenges of life after amputation.

The emotional impact of losing a limb can be just as challenging as the physical recovery. Many amputees experience feelings of grief, frustration, and even depression as they adjust to their new reality.

How Peer Support Groups Help Amputees Heal Emotionally

The emotional impact of losing a limb can be just as challenging as the physical recovery. Many amputees experience feelings of grief, frustration, and even depression as they adjust to their new reality.

While friends and family can offer love and support, they may not fully understand what it feels like to live with limb loss. This is where peer support groups play a vital role.

A Safe Space to Share Feelings

One of the biggest benefits of a support group is having a place to talk openly about emotions without fear of judgment.

Many amputees struggle with feelings of anger, sadness, or anxiety but may hesitate to express these emotions to people who have not been through the same experience.

In a support group, everyone understands. There is no need to explain or justify feelings because the people around you have felt them too.

Talking to someone who has already faced similar challenges can provide reassurance. It helps to know that others have felt the same way and have found ways to overcome their struggles.

Simply hearing, “I’ve been there, and it does get better,” can bring a deep sense of relief and hope.

Reducing Feelings of Isolation

After an amputation, it’s common to feel alone. Seeing others go about their daily lives while struggling with mobility or adjusting to a prosthetic can be discouraging.

A peer support group reminds amputees that they are not alone in their journey. Being surrounded by others who understand their struggles can help reduce feelings of loneliness and build a sense of community.

Regular meetings or interactions with a support group create a social connection that many amputees miss after their amputation.

Whether in-person or online, these groups provide an opportunity to bond with people who genuinely understand the emotional ups and downs of recovery.

Encouragement to Keep Moving Forward

On difficult days, it can be easy to feel stuck or unmotivated. Seeing other amputees who have progressed in their journey can provide inspiration and motivation to keep going.

Whether it’s learning to walk with a prosthetic, returning to work, or simply regaining confidence, hearing success stories from peers can make a big difference.

Support groups offer a mix of new amputees and experienced members who have adapted to life after limb loss. The experienced members serve as role models, showing that it is possible to regain independence and lead a fulfilling life.

Their advice and encouragement can help newer members build resilience and take positive steps forward.

At Robobionics, we understand that emotional support is just as important as physical rehabilitation. That’s why we encourage amputees to connect with peer support groups as part of their recovery journey.

If you’re looking for guidance on adjusting to life with a prosthetic, reach out to us today to learn how we can help.

Learning to use a prosthetic limb can be a challenging process. It takes time, patience, and practice. Many amputees feel frustrated when their prosthetic doesn’t feel natural right away.

How Peer Support Groups Help with Prosthetic Adjustment

Learning to use a prosthetic limb can be a challenging process. It takes time, patience, and practice. Many amputees feel frustrated when their prosthetic doesn’t feel natural right away.

This is where peer support groups can make a big difference. Talking to others who have gone through the same struggles can provide practical tips, encouragement, and reassurance that adaptation is possible.

Learning from Others’ Experiences

One of the biggest advantages of being part of a support group is the opportunity to learn from people who have already adjusted to using a prosthetic.

They can share real-life experiences about what worked for them and what didn’t. From putting on and taking off a prosthetic to managing discomfort, these small but crucial insights can make the learning process much smoother.

New amputees often have many questions: How long does it take to get used to a prosthetic? What exercises help with balance? How do you handle discomfort?

While doctors and prosthetists provide medical advice, peer support groups offer practical, everyday solutions from those who have lived it. These firsthand experiences can make adjusting to a prosthetic feel less overwhelming.

Overcoming Frustration and Setbacks

Adjusting to a prosthetic limb isn’t always a smooth process. There will be days when things feel uncomfortable, when walking feels unnatural, or when tasks that seem simple become frustrating. In these moments, it’s easy to feel discouraged.

Being part of a support group helps amputees realize that these challenges are normal. Hearing others share their struggles and how they overcame them makes it easier to stay motivated.

Instead of feeling like a failure, an amputee can see that setbacks are just part of the learning process.

Support groups also offer encouragement. When someone feels like giving up, a fellow amputee who has faced the same struggle can say, “Keep going—it gets easier.” This kind of motivation can be the push someone needs to keep trying, even when things feel tough.

Boosting Confidence in Public Spaces

One of the biggest concerns for many amputees is how they will be perceived by others when using a prosthetic in public. It’s common to feel self-conscious, worry about how people will react, or fear standing out. These concerns can make it difficult to step out with confidence.

Peer support groups help normalize the experience of using a prosthetic. Seeing others wear their prosthetics with pride can inspire new amputees to do the same.

Support groups often share tips on dealing with public reactions, responding to questions, and carrying oneself with confidence. Over time, what once felt intimidating becomes second nature.

At Robobionics, we believe that a prosthetic should not just restore function but also empower the user to live confidently. Our advanced prosthetics, like Grippy™, are designed to be intuitive and comfortable, making the transition smoother.

If you’d like to explore how our prosthetics can help you regain independence, book a free demo with us today.

Peer support groups don’t just help in the early stages of recovery—they offer long-term benefits that can positively impact an amputee’s entire life.

The Long-Term Benefits of Being Part of a Peer Support Group

Peer support groups don’t just help in the early stages of recovery—they offer long-term benefits that can positively impact an amputee’s entire life.

As time passes, the challenges of amputation evolve. New situations arise, such as returning to work, traveling, or participating in physical activities.

Being part of a support group provides continuous learning, motivation, and a sense of belonging that lasts well beyond the initial recovery period.

Building Lifelong Friendships

One of the most meaningful benefits of joining a peer support group is the friendships that form. Many amputees find that the people they meet in these groups become lifelong friends.

There is something deeply special about connecting with someone who truly understands your experiences without explanation.

Friendships within a support group go beyond amputation. They extend to everyday life—celebrating achievements, providing emotional support during difficult times, and sharing in life’s joys. These friendships offer a sense of belonging that can be difficult to find elsewhere.

For those who feel isolated or misunderstood, these relationships can be life-changing. The knowledge that someone is always there to offer encouragement, advice, or simply a listening ear can bring immense comfort.

Staying Motivated to Lead an Active Life

Many amputees worry about maintaining an active lifestyle after limb loss. Some may feel hesitant to engage in physical activities, while others may struggle with motivation. Seeing other amputees participate in sports, exercise, and hobbies can be incredibly inspiring.

Support groups often introduce members to adaptive activities such as running, swimming, yoga, or even extreme sports. Watching fellow amputees push their limits proves that anything is possible.

This motivation encourages members to set goals for themselves and try new things without fear.

Additionally, regular interaction with a peer group fosters a mindset of growth and self-improvement. Whether it’s practicing with a prosthetic, improving mobility, or learning new skills, the encouragement from a support group keeps members moving forward.

Giving Back and Helping Others

At some point, a member of a support group transitions from seeking help to offering it. Many amputees find purpose in mentoring others who are just beginning their journey.

Sharing experiences, offering encouragement, and guiding new amputees through their challenges can be deeply fulfilling.

Helping others also reinforces personal growth. When someone realizes how far they have come and how much they have learned, it strengthens their confidence and resilience.

Supporting others creates a cycle of positivity—new members receive hope, and experienced members find meaning in their journey.

At Robobionics, we believe that no amputee should navigate their journey alone. Community support is key to long-term confidence and success. If you’re looking for a prosthetic that empowers you to live actively and independently, contact us today to learn how we can help.

Not all support groups are the same. Finding the right one depends on your personal needs, comfort level, and the kind of support you are looking for.

Finding the Right Peer Support Group for You

Not all support groups are the same. Finding the right one depends on your personal needs, comfort level, and the kind of support you are looking for.

Some groups focus on emotional healing, while others emphasize physical rehabilitation or social activities. The key is to find a group that makes you feel comfortable, motivated, and understood.

In-Person vs. Online Support Groups

Many amputees benefit from in-person support groups, where they can interact face-to-face with others. Meeting in person allows for stronger connections, hands-on demonstrations of prosthetic use, and real-time encouragement.

These groups often meet at hospitals, rehabilitation centers, or community spaces.

For those who don’t have access to an in-person group or prefer flexibility, online support groups are a great alternative.

Social media platforms, dedicated forums, and video chat groups provide a space to connect with other amputees from anywhere in the world. These groups can be especially helpful for individuals who live in remote areas or have limited mobility.

Both in-person and online groups have their advantages, and many amputees choose to participate in both. The important thing is to find a community where you feel supported and valued.

What to Look for in a Support Group

A good support group should create a positive and welcoming environment. The best groups focus on encouragement, practical advice, and shared experiences. It’s important to find a group that aligns with your needs and goals. Some key factors to consider include:

  • A sense of openness and mutual respect among members
  • A supportive atmosphere where everyone’s experiences are valued
  • Experienced members who provide guidance and motivation
  • A focus on both emotional well-being and practical solutions

If a group doesn’t feel like the right fit, don’t be discouraged. There are many different communities, and finding the right one can take time.

Making the Most of a Support Group

Simply joining a support group is not enough—you get the most value when you actively participate. Engaging in conversations, asking questions, and sharing your own experiences can make a big difference.

The more involved you are, the more you will benefit from the group’s support and encouragement.

If you feel hesitant at first, that’s completely normal. It takes time to open up and feel comfortable sharing personal experiences. Listening to others can be just as helpful in the beginning, and as you grow more confident, you’ll find it easier to contribute.

At Robobionics, we encourage amputees to seek support from peers who understand their journey. While our advanced prosthetics help restore mobility and function, we know that emotional healing is just as important.

If you are looking for guidance on how to navigate life after amputation, reach out to us today.

While medical care and prosthetic advancements play a key role in an amputee’s journey, emotional and social well-being are equally important.

The Role of Peer Support in Long-Term Well-Being

While medical care and prosthetic advancements play a key role in an amputee’s journey, emotional and social well-being are equally important.

Peer support groups provide ongoing encouragement, helping amputees maintain a positive outlook even years after their initial recovery.

These groups are not just for people who are struggling; they are also for those who want to stay engaged, inspired, and connected to a strong community.

Staying Connected to a Support System

One of the biggest challenges many amputees face over time is staying motivated to continue their rehabilitation and adaptation process. As life gets busy, it can be easy to withdraw from activities that once felt important.

A peer support group acts as a reminder that growth is an ongoing journey. Seeing others continue to push boundaries encourages members to keep striving for their best quality of life.

Support groups also help amputees stay informed about the latest prosthetic advancements, rehabilitation techniques, and lifestyle adaptations.

Many members share personal experiences about new prosthetics they’ve tried, challenges they’ve overcome, and resources they’ve found helpful. This shared knowledge can help others make informed decisions about their own prosthetic care.

Preventing Feelings of Isolation Over Time

Even after years of living with an amputation, there may still be moments of emotional difficulty. Life changes such as aging, career shifts, or health challenges can bring new uncertainties.

Having a peer group to turn to during these moments provides a sense of security and belonging.

The truth is, life after amputation is a lifelong adjustment. Whether someone has been an amputee for one year or twenty, challenges will arise.

Knowing that there is always a community ready to offer encouragement, advice, and friendship makes a significant difference in overall well-being.

Giving Back to the Community

As time passes, many amputees in support groups naturally transition from receiving help to giving it. Sharing personal stories and insights with newer members creates a positive cycle of support.

It is incredibly rewarding to know that your own journey can help someone else navigate their early struggles.

Many long-time amputees take on mentorship roles, helping others through the initial stages of recovery and prosthetic adaptation. These mentorship relationships often grow into deep friendships built on mutual understanding and shared experiences.

At Robobionics, we believe that no amputee should have to navigate their journey alone. Along with providing high-quality prosthetic solutions, we encourage our users to engage with support networks that can offer emotional strength and practical guidance.

If you are looking for a prosthetic that supports both function and confidence, get in touch with us today.

An amputation doesn’t just affect the individual who loses a limb; it also has a significant impact on their family members, friends, and caregivers.

How Support Groups Help Family Members and Caregivers

An amputation doesn’t just affect the individual who loses a limb; it also has a significant impact on their family members, friends, and caregivers.

The people closest to an amputee often feel a mix of emotions—concern for their loved one’s well-being, uncertainty about how to provide the best support, and even their own feelings of sadness or anxiety about the change.

Support groups that welcome family members and caregivers create a space where they can learn, share experiences, and gain insight into the best ways to support their loved one’s recovery.

These groups offer emotional reassurance, practical guidance, and a deeper understanding of the challenges that come with amputation.

Understanding the Emotional Journey of an Amputee

One of the biggest challenges caregivers face is understanding the emotional impact of limb loss. Amputees often experience a rollercoaster of emotions, from grief and frustration to self-doubt and even moments of anger.

Family members who have never gone through a similar experience may struggle to relate, which can lead to misunderstandings or unintentional insensitivity.

Support groups give caregivers the opportunity to hear from experienced amputees who have processed these emotions firsthand.

Learning directly from those who have gone through the journey helps caregivers understand what their loved one may be feeling, even when they don’t express it openly.

This deeper awareness allows caregivers to respond with patience, empathy, and the right kind of encouragement.

Balancing Support and Independence

Many caregivers wrestle with finding the right balance between helping their loved one and allowing them the independence to adapt on their own.

The natural instinct is to assist with everything, but too much help can make an amputee feel dependent, frustrated, or even helpless. On the other hand, stepping back too much might leave them feeling unsupported.

Through peer support groups, caregivers can hear from other families who have found a healthy balance. They learn how to encourage their loved one to take small steps toward independence without rushing the process.

Understanding when to step in and when to let them figure things out on their own is a crucial part of helping an amputee regain confidence in their abilities.

Learning Practical Care Techniques

Caring for an amputee goes beyond emotional support. There are physical aspects of caregiving, such as assisting with wound care, helping with prosthetic maintenance, and understanding how to make daily tasks easier.

Support groups provide practical advice from others who have been in the same situation.

Hearing from caregivers who have successfully helped their loved ones adjust can be incredibly useful.

They share real-life experiences on things like helping with balance when using a prosthetic, setting up a home environment that is accessible, and ensuring proper limb health to prevent complications.

These firsthand experiences help new caregivers feel more prepared and confident in their role.

Managing Caregiver Stress and Burnout

Supporting an amputee can be emotionally and physically demanding, and caregivers often neglect their own well-being in the process. Many feel guilty for taking time for themselves or expressing their own frustrations, believing they should always be strong for their loved one.

Support groups provide a space for caregivers to talk about their own struggles without fear of judgment. Connecting with others who share the same challenges reminds them that their feelings are valid.

It also encourages self-care, helping caregivers understand that looking after their own well-being is not selfish—it is essential. A caregiver who is well-rested and emotionally balanced is better equipped to provide the support their loved one needs.

Strengthening Family Bonds Through Shared Support

Amputation affects family dynamics in many ways. Roles may shift, daily routines may change, and relationships may feel different.

Some families grow closer through the experience, while others face tension due to the stress of adjustment. Support groups offer guidance on how to navigate these changes in a healthy way.

By participating in discussions, family members learn how to communicate more effectively with their loved one. They also hear stories from other families who have strengthened their relationships through patience, understanding, and mutual support.

This shared learning fosters stronger family bonds, making the journey easier for both the amputee and their caregivers.

Conclusion

Peer support groups provide amputees with more than just advice—they offer friendship, motivation, and a sense of belonging. The emotional healing that comes from being surrounded by others who truly understand can be just as important as physical rehabilitation.

No one should have to face amputation alone. Whether through in-person meetings, online forums, or one-on-one mentorship, connecting with a support group can transform an amputee’s recovery journey. These communities provide not only guidance but also hope—a reminder that life after amputation is full of possibilities.

At Robobionics, we believe that a strong support system, advanced prosthetic solutions, and proper rehabilitation work together to create the best outcomes for amputees. If you’re ready to take the next step toward independence, contact us today to learn how we can support you on this journey.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.