The Need for More Neuroadaptive Prosthetic Services in Indian Hospitals

The Need for More Neuroadaptive Prosthetic Services in Indian Hospitals

Every year, thousands of people in India lose a limb—due to accidents, diabetes, cancer, or birth differences. But losing a limb doesn’t have to mean losing independence. Thanks to new technology, prosthetic limbs today can do far more than just replace what was lost. Some can move with the body’s own muscle signals. Some can even respond to the brain’s intent to move. These are called neuroadaptive prosthetics.

But there’s a big gap. While the technology exists, very few hospitals in India are offering these advanced services. Most amputees still receive basic support, often with no proper training or long-term care. Many never learn about neuroadaptive options at all. And even when they do, the services are often too far, too costly, or simply unavailable.

At RoboBionics, we believe this must change. Everyone deserves access to modern prosthetics that work with the brain, not against it. This article explores why neuroadaptive prosthetic services are so important—and why Indian hospitals must catch up to meet the need.

Let’s begin.

Understanding What Neuroadaptive Prosthetics Really Mean

Not Just a Tool, But a New Way to Move

A neuroadaptive prosthetic is more than just a fake hand or leg

A neuroadaptive prosthetic is more than just a fake hand or leg. It’s a smart device that works with the user’s body and mind. It connects to muscle signals—or in some cases, even brain signals—and responds like a natural limb would. It adapts to how the user moves, learns their patterns, and helps them regain confidence in daily tasks.

This is very different from the basic, mechanical limbs that are often handed out in camps or low-cost clinics. Those limbs don’t move on their own. The user has to manually position them or use body power, which can be tiring, frustrating, and emotionally hard.

With neuroadaptive prosthetics like Grippy™, movements feel more natural. You think about picking up a spoon, and the hand starts to move. This changes everything—from eating a meal to getting dressed, writing, typing, or hugging someone.

Why the Brain Must Be Part of the Recovery

When a person loses a limb, the brain doesn’t forget how to use it. The mental map is still there. Neuroadaptive technology makes use of that memory. It taps into the natural ability of the brain to learn and adapt—what we call neuroplasticity.

But for this process to work, people need the right tools and guidance early on. If weeks or months pass with no active training or support, the brain begins to disconnect from that limb’s memory. That’s why hospitals must step in early. They must offer services that reconnect the brain, body, and new prosthetic as soon as possible.

Without neuroadaptive services in hospitals, this healing opportunity is lost.

The Reality in Most Indian Hospitals

Limited Access to Modern Prosthetic Care

Walk into a government hospital or even a mid-tier private one in most Indian cities, and you’ll find the same story. Amputees are given basic post-surgery care. Some may get referred to an orthotist. A few may be offered a mechanical limb. And that’s it.

Very few hospitals have a dedicated prosthetics team. Even fewer have someone trained in neuroadaptive devices. Rehab is often just a few general physio sessions—focused on walking, balance, or pain relief, not on learning to use a smart limb.

In rural hospitals, the situation is even harder. Patients may not even hear the word “prosthetic” during their stay. Families are left searching online, confused and overwhelmed.

The Missing Link Between Surgery and Recovery

Amputation is not the end of care. But in most places, it is treated that way. Once the surgery heals, the patient is sent home—with no roadmap for what comes next. No one talks about building muscle control. No one checks in to see if they’re mentally coping. No one says, “Here’s how to get your life back.”

This is where neuroadaptive prosthetic services should come in. Hospitals should offer them as part of a full care journey—from the moment of surgery to long-term support.

But right now, that bridge simply doesn’t exist in most of the country.

Why This Gap Must Be Filled—Now

More People Need These Services Every Year

India has one of the world’s highest rates of road accidents

India has one of the world’s highest rates of road accidents. Add to that the growing numbers of diabetes-related amputations, industrial injuries, and congenital limb differences, and it’s clear—this is not a small group.

Every year, tens of thousands of people in India need a prosthetic limb. And many of them are young. They want to work, drive, raise kids, and live full lives. They need more than just a passive limb. They need something that responds to them. Something that grows with them.

This need isn’t going away. It’s only going to grow. And our hospitals must be ready.

The Emotional Toll of Inadequate Care

When a person loses a limb, the physical wound is only part of the pain. There’s also grief. Fear. Shame. Anger. Hope.

If a hospital gives them a basic limb that doesn’t move, with no emotional support, it tells them: “This is all you get. Learn to live with less.”

But when someone is given a smart, responsive prosthetic—and trained to use it—they start to feel whole again. They begin to believe in their body again. That feeling alone can change lives.

Neuroadaptive services are not a luxury. They are emotional and psychological care, just as much as physical.

What Neuroadaptive Services Look Like in Practice

It Starts With Muscle Mapping

The first step in neuroadaptive training is finding out which muscles can send signals. This involves using small sensors on the residual limb to see which parts respond when the person imagines a movement.

This process is simple but crucial. It helps fit the prosthetic in a way that works with the body, not against it. Hospitals can easily include this step in post-surgery rehab, with minimal cost.

Followed by Training With Feedback

Once the prosthetic is fitted, the user needs help learning to control it. This doesn’t require high-end machines. Just a trained therapist, basic objects like balls or cups, and a calm, supportive setting.

Over time, the person learns to grip, hold, release, and move smoothly. They gain muscle memory. They gain trust in their new hand or leg.

In advanced centers, this may include sensory feedback training, where the prosthetic sends signals back to the brain—like Grippy™ does with our Sense of Touch™ technology.

Even when such tech is not available, simple guided exercises can still help build brain-prosthetic coordination.

Mental Health Support Is Essential

Learning to use a neuroadaptive prosthetic is exciting—but also overwhelming. Users often feel frustrated, self-conscious, or afraid of failure. They may be dealing with trauma from their accident or surgery.

Hospitals must include basic psychological support in their prosthetic services. Even one session with a counselor or trained peer can make a huge difference in how motivated and hopeful the patient feels.

Right now, this is missing from most care models. And that’s a serious gap.

How Grippy™ Shows What’s Possible

Made for Indian Patients, With Indian Needs in Mind

At RoboBionics, we built Grippy™

At RoboBionics, we built Grippy™ not just as a piece of tech—but as a solution for the unique challenges faced in India. It’s lightweight, easy to use, and doesn’t require complex machines to train with.

It uses the body’s own signals to move, and gives gentle feedback through vibrations so users feel more connected. We made sure 60 of its 64 components are locally made, which keeps costs down and support accessible.

This means hospitals across India can offer a high-quality, neuroadaptive solution without depending on imported systems.

It Works Without a Fancy Setup

One of the biggest myths is that neuroadaptive prosthetics need big labs or expensive rehab gear. That’s not true. With just a quiet space, some basic tools, and a little time, a person can start learning how to use Grippy™ effectively.

We’ve worked with patients in cities, towns, and villages—and the results are the same. When the product is smart and the training is simple, people thrive.

Hospitals can offer this too, with just a small shift in approach.

Why Hospitals Are the Right Place for These Services

Trusted First Point of Contact

For most people in India, hospitals are the first place they turn to after an accident, illness, or surgery. This makes hospitals the ideal place to begin the prosthetic journey. The patient is already there. They’re already receiving care. Their family is nearby. Their body is healing.

This is the perfect time to introduce the idea of neuroadaptive prosthetics—not after discharge, not months later when motivation has faded, but right there, while hope is still fresh and the need is clear.

Hospitals don’t need to become full prosthetic centers overnight. But they do need to start the conversation, make the referrals, and guide the patient forward.

Preventing Abandonment and Dropout

One of the biggest reasons people stop using prosthetics is lack of support. They are given a device and sent home, with no follow-up, no training, and no one to ask when things go wrong.

Hospitals can prevent this. If neuroadaptive services are part of the hospital system, patients get consistent care. They get trained. They get check-ins. And most importantly, they feel seen.

This reduces the chances of abandonment and gives the prosthetic a real chance to become part of the user’s life.

Seamless Coordination With Other Departments

Amputees often need more than just a limb. They may require wound care, diabetes management, orthopedics, physiotherapy, and mental health support. A hospital already has all these departments under one roof.

When neuroadaptive prosthetic care is integrated, coordination becomes easier. Everyone is on the same page. Progress is faster. The patient gets a full, holistic plan instead of scattered services.

This kind of teamwork improves outcomes—and builds trust.

The Role of Medical Professionals in Driving Change

Surgeons and Rehab Doctors as Advocates

Doctors are the most trusted voice in a patient’s life

Doctors are the most trusted voice in a patient’s life, especially after a major surgery like an amputation. If a surgeon says, “There’s a prosthetic that moves with your muscle signals. You should try it,” the patient will listen. The family will pay attention. Hope will grow.

That’s why doctors must be educated about neuroadaptive prosthetics. They don’t need to become experts—but they must know what’s available and when to recommend it.

Hospitals should offer regular training, awareness sessions, and hands-on demos to surgeons, physiotherapists, and rehab specialists. The more they know, the more they can guide.

Nurses and Therapists as Trainers

Often, it’s the nurses, physios, and occupational therapists who spend the most time with patients. They are perfectly placed to begin early muscle training, teach basic control, and offer encouragement.

When trained well, they can turn a patient’s first experience with a prosthetic into something positive and empowering. Their role is not just technical—it’s emotional. They help users feel safe, supported, and successful.

Empowering these professionals is key to making neuroadaptive services work.

What Needs to Change in the System

Shifting the Focus From Charity to Quality

In many parts of India, prosthetic care is still seen as charity work. Camps are held. Basic limbs are donated. Photos are taken. But what happens after that?

People deserve more than donations. They deserve solutions that actually work.

Hospitals must shift their mindset from “giving something for free” to “providing something that works, lasts, and restores life.” Neuroadaptive care is not about luxury—it’s about dignity and independence.

Including Prosthetic Services in Insurance and Health Schemes

One of the reasons many hospitals don’t offer advanced prosthetic care is because it’s seen as expensive or not covered by insurance. But this can change.

Public and private insurance schemes can include neuroadaptive prosthetics in their coverage. CSR funds can support training centers. Hospitals can partner with companies like RoboBionics to offer packages that include fitting, training, and follow-up.

Making these services financially accessible is not impossible. It just needs willpower and planning.

What We at RoboBionics Are Doing About It

Partnering With Hospitals Across India

We don’t believe change has to wait for the future. It can begin now.

At RoboBionics, we actively work with hospitals—both big and small—to set up neuroadaptive prosthetic services. We offer training to staff, demo units for hands-on learning, and support for patients from first fit to long-term use.

Whether it’s a small clinic in rural Maharashtra or a large city hospital, we’re ready to help them bring this care to their patients.

Making High-Quality Solutions Affordable

With Grippy™, we’ve proven that smart prosthetics don’t have to cost ₹10 lakh or more. By building it right here in India, with mostly local components, we’ve brought the price down to ₹2.15–3 lakh.

This opens doors for many more people. And it gives hospitals a real, practical option to offer their patients.

We also support families through EMI options, assistive funding guidance, and detailed training sessions—so no one is left behind.

The Human Impact of Accessible Neuroadaptive Services

When Hospitals Offer More, Lives Change Faster

We’ve seen this firsthand.

We’ve seen this firsthand. A young boy in a tier-2 city who lost his hand in an electrical accident was fitted with Grippy™ through a hospital partnership. He was shy and quiet during the early days of rehab. But once he started using his new bionic hand, everything changed. He began drawing again. He smiled more. He asked his therapist, “Can I try tying my shoelaces?”

This kind of transformation doesn’t just come from the technology—it comes from having the right support at the right time. When hospitals step up and offer neuroadaptive services, they don’t just heal bodies—they restore dreams.

Stories like these are happening across India, but not nearly enough. Too many still slip through the cracks. The difference between a life of ability and a life of limitation often depends on whether or not a hospital provides proper prosthetic care.

Closing the Urban-Rural Gap

Right now, most advanced prosthetic services are limited to major cities. But the majority of India lives outside these metros. If a person in a small town wants a neuroadaptive limb, they often have to travel hundreds of kilometers, take time off work, and spend money they can’t afford.

Hospitals in smaller towns can change this. By offering basic neuroadaptive training and fittings—even in partnership with external providers—they can bring world-class care closer to home. This reduces the financial and emotional burden on families and increases the chances that patients will actually use and benefit from their prosthetic.

Everyone, no matter where they live, deserves access to the best possible recovery path.

How to Make It Happen: A Step-by-Step Approach for Hospitals

Start Small, But Start

Hospitals don’t need to build a full neuro-rehab wing overnight. Start by identifying one doctor or therapist who wants to champion prosthetic care. Let them learn about neuroadaptive devices. Have them attend a demo. Connect them with providers like RoboBionics for guidance.

From there, introduce muscle signal testing as a routine part of post-amputation care. Create a referral system. Offer informational leaflets to patients. These small steps can set a strong foundation.

Over time, as success stories grow, the service can expand naturally.

Build Local Partnerships

Hospitals don’t have to do everything alone. Many startups and NGOs, including us at RoboBionics, are eager to collaborate. We can provide demo devices, train staff, and even send rehab specialists to conduct on-site sessions.

By working together, we can build a system that’s faster, more effective, and more sustainable.

Hospitals can also tap into government schemes, CSR funding, and medical colleges for support.

It’s not about having every answer—it’s about asking the right questions and being open to new solutions.

Keep the Patient at the Center

Whatever system is built, it must always prioritize the patient. Their comfort. Their dignity. Their goals.

Ask them what they want to be able to do again. Listen to their fears. Explain how the technology works in simple words. Walk with them, step by step, as they learn to use it.

This human-first approach is what turns a service into a lifeline.

A Vision for the Future

What an Ideal Hospital Could Look Like

Imagine this: A person comes into a hospital

Imagine this: A person comes into a hospital after losing their arm in an accident. The doctors treat the injury. A trained rehab expert steps in and explains the prosthetic options. Within a week, the patient is tested for muscle signals. A month later, they are fitted with a neuroadaptive hand.

They train every few days at the hospital with a therapist who knows their journey. They feel seen, supported, and in control. A mental health counselor checks in with them and their family. By the time they leave, they’re not just healed—they’re hopeful.

That’s not a dream. That’s entirely possible. It just takes a little change in how hospitals view prosthetic care.

India Can Lead the Way

India has the talent, the technology, and the need. If we invest now in building hospital-based neuroadaptive services, we can set a global example. We can show the world that accessible innovation doesn’t have to mean compromise.

With affordable products like Grippy™, committed startups like RoboBionics, and thousands of skilled medical professionals ready to make a difference—we’re already halfway there.

The rest is about action.

What We All Stand to Gain

A Stronger Health System for Everyone

When hospitals integrate neuroadaptive prosthetic services, they don’t just help amputees—they strengthen the entire healthcare system. It encourages collaboration between departments. It boosts patient satisfaction. It sets a higher standard for care and innovation.

It also sends a powerful message: that our hospitals are not just places where illness ends, but where new life begins.

Investing in this area builds confidence, trust, and resilience—not just for individual patients, but for entire communities.

Empowered Patients, Empowered Nation

A person who can use their prosthetic effectively becomes independent. They return to work. They care for their families. They participate fully in life. This isn’t just good for them—it’s good for the economy, for society, for India as a whole.

When one person regains the use of a hand or leg, it’s not just movement they get back—it’s identity, dignity, and the power to shape their own future.

That is what neuroadaptive prosthetic care makes possible. And that’s what our hospitals must rise to support.

Final Thoughts: Let’s Build a Better Tomorrow—Together

The gap between what’s possible and what’s available in India is wide—but not impossible to close.

We already have the tools. We have the technology. We have inspiring medical professionals. And we have people—millions of them—who are ready to rebuild their lives with the right support.

Now we need action.

At RoboBionics, we’re committed to making that action real. We’re ready to work with hospitals, train staff, guide patients, and bring affordable neuroadaptive prosthetics like Grippy™ to more people, faster.

We believe every hospital can become a place where recovery means more than survival. It can mean movement, hope, confidence—and a real second chance.

If you’re a hospital administrator, a doctor, a therapist, or someone who simply cares—we invite you to join this mission. Let’s work together to bring smarter, more human prosthetic care to every corner of India.

You can reach out to us or schedule a free demo at robobionics.store/bookdemo. Whether you’re looking to upgrade your hospital’s services or simply want to learn more, we’re here to help.

Because everyone deserves a hand—not just in healing, but in truly living again.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.