Mindfulness and meditation can aid amputation recovery. Learn how these techniques reduce stress, enhance emotional healing, and improve overall well-being.

The Power of Mindfulness and Meditation in Amputation Recovery

Recovering from an amputation is not just about healing physically—it’s also about finding emotional and mental balance. The changes that come after losing a limb can be overwhelming. You may experience frustration, grief, or even anxiety about the future. These feelings are completely normal, but without the right coping strategies, they can make recovery even harder.

This is where mindfulness and meditation can help. These simple yet powerful practices can reduce stress, improve emotional well-being, and help you reconnect with your body in a new way. By focusing on the present moment, you can learn to manage pain, ease negative thoughts, and build a stronger sense of control over your life.

Mindfulness and meditation are more than just relaxation techniques—they are tools that help you reconnect with yourself, manage emotions, and find peace during difficult moments.

Understanding Mindfulness and Meditation in Recovery

Mindfulness and meditation are more than just relaxation techniques—they are tools that help you reconnect with yourself, manage emotions, and find peace during difficult moments.

When recovering from an amputation, your mind is just as important as your body. How you think and feel affects your healing process, your ability to adapt, and your overall well-being.

What is Mindfulness?

Mindfulness is the practice of being fully present in the moment without judgment. It means noticing your thoughts, emotions, and physical sensations without getting overwhelmed by them.

Instead of focusing on the past or worrying about the future, mindfulness helps you stay grounded in what is happening right now.

For an amputee, mindfulness can be particularly helpful. It can reduce stress, ease frustration, and help you accept your new reality with a clearer and calmer mind. It doesn’t mean ignoring challenges—it means facing them with a sense of awareness and control.

How Meditation Supports Amputation Recovery

Meditation is a focused form of mindfulness that involves sitting quietly, breathing deeply, and allowing your thoughts to settle. It can be done in many ways—through guided meditation, deep breathing exercises, or even simple moments of stillness.

Meditation helps train your mind to handle emotions better, which is crucial when dealing with the ups and downs of amputation recovery.

Many amputees experience phantom limb pain, stress, and anxiety. Meditation has been shown to reduce these symptoms by calming the nervous system and improving mental resilience. When practiced regularly, it can help you regain a sense of balance and strength.

Accepting Change Through Awareness

One of the hardest parts of amputation recovery is adjusting to the changes in your body. There may be moments of sadness, frustration, or anger.

These feelings are valid, but when they become overwhelming, they can slow down your recovery. Mindfulness helps you acknowledge these emotions without letting them take over.

Instead of thinking, Why did this happen to me?, mindfulness shifts the focus to This is my reality, and I can learn to adapt. This change in mindset doesn’t happen overnight, but with practice, it allows you to move forward with greater confidence and acceptance.

At Robobionics, we believe that recovery goes beyond just physical rehabilitation. A clear and focused mind can make all the difference in adapting to life after amputation.

Whether it’s using mindfulness to manage pain or meditation to find inner peace, these practices can be just as important as any prosthetic or therapy session.

One of the biggest challenges in amputation recovery is dealing with pain, both physical and emotional. Many amputees experience phantom limb pain—sensations that feel as if they are coming from the missing limb.

Managing Pain and Discomfort with Mindfulness

One of the biggest challenges in amputation recovery is dealing with pain, both physical and emotional. Many amputees experience phantom limb pain—sensations that feel as if they are coming from the missing limb.

Others struggle with nerve pain, discomfort from using a prosthetic, or overall soreness from rehabilitation. While medication and physical therapy play a key role in pain management, mindfulness offers a natural and effective way to cope with discomfort.

Understanding the Mind-Body Connection

Pain is not just a physical sensation—it is influenced by emotions, thoughts, and stress levels. When you are anxious or frustrated, pain often feels worse. The mind and body are deeply connected, meaning that learning to calm your mind can help ease physical discomfort.

Mindfulness teaches you to observe pain without reacting to it with fear or frustration. Instead of thinking, This pain is unbearable, mindfulness encourages a shift to I feel pain, but I can manage it. This change in perspective helps reduce suffering and makes pain more manageable.

Using Mindful Breathing to Reduce Pain

One of the simplest ways to use mindfulness for pain relief is through deep breathing. When pain arises, the body naturally tenses up, making discomfort feel stronger. Taking slow, deep breaths signals the nervous system to relax, which can help reduce pain intensity.

A simple breathing exercise involves inhaling deeply for four seconds, holding the breath for a moment, and then exhaling slowly. Focusing on each breath instead of the pain itself can create a calming effect, helping you feel more in control.

Body Scanning: Noticing Sensations Without Fear

A technique called body scanning can also help reduce pain and discomfort. This involves mentally scanning your body from head to toe, noticing any areas of tension or discomfort without judgment.

Instead of resisting pain, you acknowledge it and allow it to be present without letting it overwhelm you.

For example, if you feel pain in your residual limb, instead of tensing up or worrying about it, you can mentally say, I feel sensation here, and that’s okay. This approach reduces emotional distress around pain, making it feel less intense over time.

Reducing Phantom Limb Pain Through Mindfulness

Phantom limb pain is one of the most mysterious and frustrating aspects of amputation recovery. The brain still sends signals to the missing limb, creating sensations that feel real even though the limb is no longer there.

Mindfulness helps by shifting your attention away from distress and toward acceptance. Instead of fighting phantom sensations, mindfulness allows you to observe them without panic.

Techniques like visualization—where you imagine your missing limb relaxing or stretching—can also help rewire the brain’s response and reduce pain over time.

At Robobionics, we recognize that pain management is a crucial part of recovery. While advanced prosthetics like Grippy™ provide physical support, mindfulness offers a way to heal from the inside out.

Combining both can create a more comfortable and empowering rehabilitation experience.

The emotional impact of an amputation can be just as difficult as the physical recovery. Many amputees experience a wide range of emotions, including grief, frustration, anger, and sadness.

Using Meditation to Overcome Emotional Challenges

The emotional impact of an amputation can be just as difficult as the physical recovery. Many amputees experience a wide range of emotions, including grief, frustration, anger, and sadness.

Adjusting to a new way of living takes time, and it’s normal to feel overwhelmed. Meditation offers a way to process these emotions, regain inner balance, and move forward with strength.

Accepting Difficult Emotions Without Judgment

After an amputation, it’s common to feel like you’ve lost a part of yourself. The changes in your body can affect your sense of identity, making it difficult to accept your new reality. Meditation can help by teaching you to acknowledge these feelings without letting them control you.

Instead of resisting emotions like sadness or frustration, meditation encourages you to sit with them. By taking a few quiet moments each day to close your eyes, breathe deeply, and allow emotions to arise without judgment, you can start to process them in a healthier way.

Over time, this practice helps create emotional resilience, making it easier to handle difficult moments without feeling stuck in them.

Finding Calm Through Guided Meditation

Guided meditation is a great tool for those who are new to meditation. In this practice, a calming voice leads you through a series of relaxing instructions, helping you focus on your breath, body, or positive thoughts.

Many guided meditations are specifically designed for pain management, emotional healing, or stress reduction—areas that are especially important for amputees.

Apps like Headspace, Calm, and Insight Timer offer free guided meditations that can help you practice mindfulness without needing prior experience. Even a five-minute session can help shift your mood and bring a sense of calm.

Visualizing a Stronger, More Confident You

Another form of meditation that can be helpful in amputation recovery is visualization. This involves closing your eyes and picturing yourself moving, adapting, and thriving in your new reality.

The brain responds strongly to imagery, and visualizing success can actually help improve real-world performance.

For example, if you are learning to use a prosthetic, you can visualize yourself using it with ease, walking confidently, or performing daily tasks smoothly.

This technique has been used by athletes, performers, and even surgeons to improve their abilities—showing that the mind has a direct impact on what the body can achieve.

Recovery from an amputation is about more than just physical healing—it’s about rebuilding the connection between your mind and body.

Strengthening the Mind-Body Connection for a Smoother Recovery

Recovery from an amputation is about more than just physical healing—it’s about rebuilding the connection between your mind and body.

After limb loss, you may feel disconnected from your body, struggling with new sensations, phantom limb pain, or the challenge of adapting to a prosthetic.

Mindfulness and meditation can help bridge this gap, creating a sense of harmony between what you feel emotionally and what your body is experiencing physically.

Reconnecting with Your Body After Amputation

It’s common for amputees to feel a sense of detachment from their residual limb or their prosthetic. The brain is adjusting to a new way of functioning, and this transition can sometimes feel unnatural or frustrating.

Mindfulness can help by bringing awareness to your body in a gentle, accepting way.

A simple way to practice this is through body awareness meditation. Find a quiet place to sit or lie down, close your eyes, and slowly bring attention to different parts of your body.

Start with your head and work your way down, noticing any sensations without judgment. When you reach your residual limb or prosthetic, acknowledge any feelings that arise, whether they are discomfort, numbness, or even frustration.

The goal is not to change anything but simply to become aware of what your body is experiencing.

This practice helps rebuild the connection between your brain and your body, making it easier to adapt to your new reality. It can also help ease tension and improve how your nervous system processes pain.

Enhancing Prosthetic Adaptation with Mindfulness

Using a prosthetic for the first time can feel overwhelming. It takes patience and practice to learn how to move naturally, regain balance, and complete everyday tasks. Many amputees experience a learning curve that comes with frustration or self-doubt.

Mindfulness can make this process smoother by helping you focus on each movement with intention. Instead of rushing or getting frustrated, practicing mindful movement can help you develop better control and coordination.

When using your prosthetic, pay close attention to how it feels. Notice the small shifts in balance, the pressure points, and the way your muscles engage.

If something feels uncomfortable, acknowledge it without frustration and make adjustments as needed. By staying present and patient, you can improve your ability to adapt to your prosthetic more naturally.

The way you think about your recovery shapes your experience. If you approach it with frustration and doubt, every challenge will feel harder. But if you cultivate a mindset of patience and resilience, you will find ways to adapt and thrive.

Cultivating a Positive Mindset Through Meditation

The way you think about your recovery shapes your experience. If you approach it with frustration and doubt, every challenge will feel harder. But if you cultivate a mindset of patience and resilience, you will find ways to adapt and thrive.

Meditation is a powerful tool for shifting your mindset, helping you replace self-doubt with confidence and negative thoughts with hope.

Letting Go of Negative Thoughts

After an amputation, it’s easy to focus on what has changed or what feels difficult. Thoughts like I’ll never be able to do things the same way again or People will always see me differently can create mental barriers that hold you back.

Meditation teaches you to observe these thoughts without letting them define you.

One effective meditation technique for this is thought awareness. Sit in a quiet place and close your eyes. As thoughts come to your mind, don’t fight them—just observe them as if they were clouds floating by.

If a negative thought arises, recognize it and let it pass. Over time, this practice helps reduce self-judgment and makes it easier to break free from limiting beliefs.

Using Gratitude to Shift Perspective

Another powerful meditation technique is gratitude meditation. This involves focusing on the things you can do rather than what you’ve lost.

Instead of dwelling on challenges, take a few minutes each day to reflect on something positive—your progress, the support of loved ones, or even a small victory like successfully using your prosthetic in a new way.

Gratitude meditation doesn’t mean ignoring difficulties—it means choosing to recognize the good alongside the struggles. Studies show that regularly practicing gratitude can improve mood, reduce anxiety, and even enhance physical healing.

Building Patience and Self-Compassion

Recovery is not a straight path, and setbacks are normal. Some days will be easier than others, and that’s okay. Meditation helps you develop self-compassion, the ability to be kind to yourself even when things don’t go as planned.

A simple self-compassion meditation involves placing your hand over your heart, closing your eyes, and silently repeating phrases like I am doing my best, I am patient with myself, or I deserve kindness.

This practice can be especially helpful on days when frustration or self-doubt feels overwhelming.

Mindfulness and meditation are not just practices you do in isolation—they can become a natural part of your daily routine.

Integrating Mindfulness into Daily Life

Mindfulness and meditation are not just practices you do in isolation—they can become a natural part of your daily routine.

The more you incorporate mindfulness into your life, the easier it becomes to manage stress, handle social interactions, and navigate recovery with confidence.

The goal is to bring awareness into everyday moments, helping you stay present and engaged rather than overwhelmed by worry or frustration.

Mindful Mornings: Setting a Positive Tone for the Day

How you start your day can influence how you feel for the rest of it. Instead of rushing into your routine with stress or negativity, take a few moments in the morning to center yourself.

A simple morning mindfulness practice can include deep breathing, a short meditation, or even just a quiet moment with your thoughts.

Before getting out of bed, take a deep breath and set an intention for the day. It could be as simple as I will approach today with patience or I will focus on what I can do, not what I can’t.

If you wear a prosthetic, take your time putting it on with awareness. Notice how it feels, how your body adjusts, and how it supports you. By starting your day with mindfulness, you create a sense of control and stability.

Bringing Awareness to Daily Activities

Mindfulness isn’t just about sitting quietly—it can be practiced during any activity. Whether you are eating, walking, or even using your prosthetic for a task, paying full attention to the moment can enhance your connection with yourself.

For example, if you are eating, focus on the taste, texture, and experience of your food instead of eating quickly or thinking about something else.

If you are walking, notice how your body moves, how your prosthetic feels, and how your balance shifts. By fully engaging in daily tasks, you train your mind to be present rather than lost in worry.

Using Mindfulness During Rehabilitation and Therapy

Physical therapy and rehabilitation exercises can sometimes feel repetitive or frustrating. It’s easy to focus on what’s difficult rather than appreciating the progress you are making. Practicing mindfulness during rehab can help you stay patient and motivated.

Instead of pushing through exercises mindlessly, pay attention to each movement. Notice how your muscles engage, how your body adjusts, and how your strength improves over time.

If frustration arises, acknowledge it without letting it take over. Remind yourself that every small effort contributes to long-term progress.

Strengthening Emotional Resilience Through Mindfulness

Recovery from an amputation is not just about physical healing—it’s also about building emotional strength. There will be good days when you feel hopeful and confident, and there will be difficult days when frustration, sadness, or self-doubt take over.

Mindfulness helps you navigate these emotions without letting them control your recovery.

Accepting Ups and Downs Without Judgment

It’s natural to experience a range of emotions after an amputation. Some days, you may feel strong and capable, while other days, you may feel discouraged.

The key to emotional resilience is not forcing yourself to be positive all the time but learning to accept emotions as they come.

Instead of thinking, I shouldn’t feel this way or I need to get over this, mindfulness encourages you to acknowledge your emotions without judging them. If sadness arises, notice it: I am feeling sad right now, and that’s okay.

If frustration appears, recognize it without letting it overwhelm you. By allowing emotions to exist without fighting them, they often lose their intensity and become easier to manage.

Responding to Stress with Calmness

Stress is a natural part of recovery, but how you respond to it can make a big difference.

When faced with a stressful situation—whether it’s learning a new skill with your prosthetic, handling social interactions, or managing medical appointments—mindfulness helps you stay calm and in control.

One effective technique is the 5-4-3-2-1 grounding exercise. If you feel anxious, pause and focus on:

  • 5 things you can see
  • 4 things you can touch
  • 3 things you can hear
  • 2 things you can smell
  • 1 thing you can taste

This simple practice brings you back to the present moment, stopping anxious thoughts from spiraling. The more you use mindfulness in moments of stress, the more natural it becomes to respond with calmness instead of panic.

Finding Joy in Small Moments

When going through a major life change, it’s easy to focus on what’s difficult and overlook the small joys. Mindfulness encourages you to slow down and appreciate the little things—a warm cup of tea, a kind conversation, a moment of progress in physical therapy.

These small moments add up, creating a sense of gratitude and positivity that supports emotional healing.

Keeping a mindfulness journal can help you shift your focus toward the positive. Each day, write down one thing that made you feel good, no matter how small. Over time, this practice helps rewire the brain to notice and appreciate the good in life, even during challenging times.

Conclusion

Mindfulness and meditation are powerful tools that can support your amputation recovery, helping you manage pain, reduce stress, and build emotional resilience. By staying present, accepting your emotions without judgment, and practicing self-compassion, you can navigate this journey with greater ease and confidence.

Recovery is not just about physical adaptation—it’s about strengthening the mind-body connection and finding a sense of peace within yourself. Whether you use mindfulness during daily activities, rehabilitation exercises, or moments of stress, each practice helps you regain control and feel more empowered in your new reality.

At Robobionics, we understand that healing goes beyond prosthetics. While our advanced solutions like Grippy™ restore function, mindfulness helps restore balance, making the journey smoother and more fulfilling. If you’re looking for a prosthetic that supports both physical and emotional well-being, book a free demo today and take the next step toward a confident and independent future.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.