Adjusting to a prosthetic limb goes beyond physical adaptation. Explore the emotional and psychological impact of bionic and traditional prosthetics.

The Psychological Impact of Using Bionic vs. Traditional Prosthetics

Losing a limb is a life-changing experience, not just physically but emotionally as well. When someone gets a prosthetic—whether traditional or bionic—it becomes more than just a tool; it becomes a part of their identity. The way a person feels about their prosthetic can shape their confidence, social interactions, and overall well-being.

For years, traditional prosthetics have helped people regain function, but they often come with limitations. With the rise of bionic prosthetics, which offer more natural movement and even sensory feedback, many wonder if they can also provide psychological benefits. Does having a bionic limb make someone feel more whole? Do traditional prosthetics create emotional barriers? And how does the mind adapt to these different types of technology?

A prosthetic limb is not just a medical device—it’s an extension of the body. The way someone perceives their prosthetic plays a crucial role in shaping their self-identity. People who lose a limb often go through a period of adjustment, where they redefine their sense of self.

How Prosthetics Influence Self-Identity

A prosthetic limb is not just a medical device—it’s an extension of the body. The way someone perceives their prosthetic plays a crucial role in shaping their self-identity. People who lose a limb often go through a period of adjustment, where they redefine their sense of self.

This transition can be deeply emotional, and the type of prosthetic they use can affect how they view themselves.

The Psychological Adjustment to Traditional Prosthetics

Traditional prosthetics have been around for decades. They are designed primarily for function, helping users perform basic tasks and maintain balance.

However, they often lack the responsiveness and natural feel of a real limb. Many people who use traditional prosthetics feel that their device is simply a tool rather than an integrated part of their body.

This perception can lead to feelings of detachment, where the prosthetic feels foreign rather than natural.

For some, this detachment can affect self-esteem. A prosthetic that doesn’t move naturally may serve as a constant reminder of their limb loss, making it harder to accept their new reality.

Additionally, traditional prosthetics often have a mechanical or artificial appearance, which can make users feel self-conscious in social settings. Some people choose to wear clothing that hides their prosthetic to avoid unwanted attention, which can lead to feelings of isolation.

How Bionic Prosthetics Change the Experience

Bionic prosthetics, on the other hand, are designed to mimic natural movement. Many modern bionic arms and legs use advanced sensors to detect muscle signals, allowing users to control their limb intuitively.

Some even provide sensory feedback, creating a more natural experience. This improved functionality can make a huge difference in how someone feels about their prosthetic.

Users of bionic limbs often report feeling more connected to their prosthetic. Because the limb moves in a way that feels more natural, it integrates more seamlessly into daily life.

This sense of connection can lead to a stronger feeling of wholeness, reducing the psychological burden of limb loss. Instead of viewing their prosthetic as an artificial add-on, many bionic users see it as an extension of themselves.

One of the most significant differences between traditional and bionic prosthetics is how much control the user has over their limb. This control—or lack of it—plays a huge role in a person’s emotional well-being.

The Emotional Impact of Functionality and Control

One of the most significant differences between traditional and bionic prosthetics is how much control the user has over their limb. This control—or lack of it—plays a huge role in a person’s emotional well-being.

The more naturally a prosthetic functions, the more confident and independent the user feels.

Frustration and Adaptation with Traditional Prosthetics

Traditional prosthetics often require manual adjustments or body movements to operate. For example, a body-powered prosthetic arm uses cables and harnesses that rely on shoulder or chest movements.

While effective for basic tasks, this method can feel unnatural and exhausting. Many users find themselves limited in what they can do, which can lead to frustration and discouragement.

This frustration can affect a person’s confidence in everyday situations. Simple tasks like tying shoelaces or holding a cup of coffee might require extra effort, making users feel dependent on others.

Over time, these small challenges can add up, leading to emotional exhaustion and, in some cases, even depression.

However, many users do adapt. With practice, they learn how to work around limitations and regain independence. But the initial adjustment period can be mentally and emotionally draining, especially if the prosthetic does not feel intuitive.

How Bionic Prosthetics Improve Emotional Well-Being

Bionic limbs are designed to restore as much natural movement as possible. Because they respond directly to muscle signals, they offer a smoother, more intuitive experience.

This improved functionality can significantly boost a person’s confidence, allowing them to perform everyday tasks with ease.

When people feel in control of their prosthetic, they also feel in control of their lives. Being able to pick up objects, shake hands, or perform delicate movements without struggle creates a sense of normalcy.

This normalcy helps reduce anxiety and allows users to focus on living their lives rather than constantly thinking about their limitations.

Another key advantage is the growing use of sensory feedback in bionic prosthetics. Some advanced models provide users with a sense of touch, allowing them to feel pressure and textures.

This breakthrough helps bridge the gap between artificial and natural sensation, making the limb feel more like a true part of the body. Users who experience this feedback report feeling more emotionally connected to their prosthetic, further strengthening their self-confidence.

Beyond function, the way a prosthetic looks can significantly impact a person’s self-esteem and how they interact with others. Prosthetic limbs are often highly visible, and the reactions of people around them can shape the user’s confidence and sense of belonging.

The Social and Psychological Effects of Prosthetic Appearance

Beyond function, the way a prosthetic looks can significantly impact a person’s self-esteem and how they interact with others. Prosthetic limbs are often highly visible, and the reactions of people around them can shape the user’s confidence and sense of belonging.

Traditional Prosthetics and Social Perception

Traditional prosthetics are often designed with a focus on practicality rather than aesthetics. Some are simple, skin-toned limbs meant to blend in, while others have a more mechanical appearance.

For many users, wearing a traditional prosthetic can bring mixed emotions. Some feel comfortable with their device, while others struggle with feelings of self-consciousness, especially in public.

One of the biggest challenges traditional prosthetic users face is unwanted attention. Strangers may stare, ask questions, or make assumptions.

While some users embrace curiosity and use it as an opportunity to educate others, many prefer to avoid discussions about their prosthetic altogether. This discomfort can lead to social withdrawal, especially for those who are not yet fully adjusted to their limb loss.

Children and teenagers, in particular, may find this aspect challenging. At an age where fitting in feels important, having a noticeable prosthetic can make them feel different. This can sometimes lead to bullying or exclusion, further impacting self-confidence.

Bionic Prosthetics: A Symbol of Strength and Innovation

Bionic limbs, on the other hand, often have a futuristic, high-tech look that sets them apart. Instead of trying to blend in, they stand out—sometimes in a way that makes the user feel empowered rather than self-conscious.

Many bionic prosthetic users feel a sense of pride in their device. Instead of viewing their limb loss as a weakness, they see their prosthetic as a symbol of resilience and innovation.

The advanced design and functionality can spark admiration rather than pity, helping shift the social narrative from disability to empowerment.

Some users even customize their bionic limbs with unique colors, patterns, or artistic designs, making them feel more personal and expressive.

This creative approach transforms the prosthetic from a medical necessity into a part of their identity, reinforcing a positive self-image.

Adjusting to life with a prosthetic limb is not just about physical adaptation; it’s also an emotional journey. People who use prosthetics—whether traditional or bionic—experience a wide range of emotions, from hope and determination to frustration and grief.

Mental Health and Emotional Resilience in Prosthetic Users

Adjusting to life with a prosthetic limb is not just about physical adaptation; it’s also an emotional journey. People who use prosthetics—whether traditional or bionic—experience a wide range of emotions, from hope and determination to frustration and grief.

The type of prosthetic they use can influence their psychological well-being in significant ways.

Coping with Loss and Change

For many, losing a limb is a traumatic experience that comes with feelings of grief. The process of accepting this loss can take time, and prosthetic use plays a major role in that journey.

Traditional prosthetic users often have to cope with the limitations of their device, which can sometimes be a source of ongoing frustration. Tasks that once felt effortless may now require significant effort or adaptation, leading to moments of emotional exhaustion.

Bionic prosthetic users may have a slightly different experience. Because these limbs restore more natural movement, they can reduce some of the daily struggles associated with limb loss.

This can help ease the emotional burden and allow users to focus on rebuilding their confidence. However, even with advanced technology, bionic users still experience challenges, especially during the initial learning phase.

Adapting to a new limb—no matter how advanced—requires patience and persistence.

Support from family, friends, and mental health professionals can make a huge difference in how someone copes with their prosthetic.

Encouraging conversations about emotions, seeking therapy when needed, and connecting with others who have similar experiences can all help ease the transition.

The Role of Technology in Psychological Healing

The psychological impact of a prosthetic isn’t just about whether it functions well—it’s also about how it makes the user feel. A prosthetic that allows for fluid movement, better control, and even sensory feedback can create a stronger sense of normalcy.

When a prosthetic feels like a natural extension of the body, it helps users regain confidence in themselves and their abilities.

Bionic limbs, particularly those with advanced features, provide a sense of progress and hope. They show users that technology is evolving, that solutions are improving, and that the future holds even greater possibilities.

This mindset shift—from focusing on limitations to embracing potential—can be incredibly empowering.

While the type of prosthetic a person uses can influence their emotional well-being, one of the most critical factors in psychological adjustment is rehabilitation.

Rehabilitation and Psychological Support: The Key to Successful Adaptation

While the type of prosthetic a person uses can influence their emotional well-being, one of the most critical factors in psychological adjustment is rehabilitation.

Learning to use a prosthetic—whether traditional or bionic—requires time, patience, and proper guidance. More importantly, the right support system can shape a user’s confidence and mental resilience.

Why Rehabilitation Matters

Rehabilitation is not just about physical training—it’s about rebuilding independence and self-esteem. Many new prosthetic users struggle with the frustration of not being able to perform tasks they once did with ease.

Without the right training, this frustration can turn into discouragement, making them less likely to use their prosthetic effectively.

For traditional prosthetic users, rehabilitation often focuses on developing alternative ways to complete daily tasks. Since these prosthetics lack advanced functionality, users must rely on body-powered movements or external assistance.

Occupational therapists play a crucial role in helping them find workarounds that allow them to regain as much function as possible.

Bionic prosthetic users, on the other hand, undergo a different type of training. Since these devices rely on muscle signals, users must learn how to control their limb through small, precise movements.

At first, this can be challenging, but with time and practice, the process becomes more intuitive. Gamified rehabilitation, like the programs offered by Robobionics, can make this learning process more engaging and enjoyable, reducing stress and boosting confidence.

The Importance of Psychological Support

The emotional side of prosthetic use is just as important as the physical aspect. Some users struggle with self-image, anxiety, or even depression, especially in the early stages of prosthetic adaptation.

Having access to mental health support—whether through therapy, support groups, or peer mentorship—can make a world of difference.

Talking to others who have experienced limb loss can be incredibly encouraging. Peer support groups allow users to share their challenges, celebrate their progress, and learn from others who have been through similar journeys.

These connections help normalize the experience and remind prosthetic users that they are not alone.

Families and caregivers also play a huge role in this process. Encouragement, patience, and understanding from loved ones can significantly boost a prosthetic user’s confidence.

Simple gestures—like celebrating small achievements or providing emotional reassurance—help create a positive environment for adjustment.

Beyond functionality and social interactions, prosthetics play a profound role in shaping how users perceive their own bodies. The way a person views their appearance influences their confidence, relationships, and overall mental well-being.

The Impact of Prosthetics on Body Image and Self-Perception

Beyond functionality and social interactions, prosthetics play a profound role in shaping how users perceive their own bodies. The way a person views their appearance influences their confidence, relationships, and overall mental well-being.

While both traditional and bionic prosthetics serve the same fundamental purpose, they affect body image in different ways.

How Traditional Prosthetics Affect Body Image

Traditional prosthetics are often designed to resemble natural limbs, but their limited movement can make them feel less like a part of the body. For some users, this disconnect creates a psychological barrier, making them feel incomplete or different from others.

When a prosthetic doesn’t function as expected or looks visibly artificial, users may struggle with self-acceptance.

In many cases, traditional prosthetic users adopt strategies to minimize the visibility of their limb. They may wear long sleeves, avoid certain activities, or hesitate to engage in social settings where their prosthetic might draw attention.

This self-consciousness can sometimes lead to withdrawal, especially for new users who are still adjusting to life with a prosthetic.

However, others embrace their traditional prosthetic as a part of their story. They see it as a symbol of resilience rather than a limitation.

Over time, with support and adaptation, many users grow more comfortable with their appearance and develop a stronger sense of self-acceptance.

How Bionic Prosthetics Transform Self-Perception

Bionic prosthetics, in contrast, often challenge traditional ideas of body image. Instead of trying to blend in, many bionic limbs stand out with sleek, futuristic designs.

This shift in aesthetics can help users view their prosthetic as something empowering rather than something to be hidden.

For many users, a bionic limb becomes a source of pride. Rather than feeling self-conscious, they feel enhanced—almost as if they have a “superhuman” quality.

The high-tech appearance and advanced functionality often attract admiration and curiosity, shifting social interactions from pity to fascination.

Some bionic users even take self-expression to another level by customizing their prosthetics with unique colors, LED lights, or artistic designs.

This creative approach allows them to redefine beauty and embrace their limb loss in a way that feels empowering. Instead of seeing their prosthetic as a replacement, they see it as an upgrade—one that reflects their personality and individuality.

The Psychological Shift: From Deficit to Empowerment

The way someone feels about their prosthetic directly impacts their self-esteem. Traditional prosthetics, with their passive nature, can sometimes reinforce the feeling of “missing something.”

Bionic prosthetics, on the other hand, often create a sense of gain—of having something unique, powerful, and even futuristic. This shift in perception can be life-changing, allowing users to step into the world with more confidence.

Ultimately, the goal is not just to restore function but to foster self-acceptance. Whether someone uses a traditional or bionic prosthetic, what matters most is how they see themselves.

With the right mindset, support, and technology, prosthetic users can develop a strong, positive self-image that allows them to live fully and fearlessly.

The way society views prosthetic limbs has a significant impact on how users feel about themselves.

The Role of Media and Pop Culture in Shaping Prosthetic Perception

The way society views prosthetic limbs has a significant impact on how users feel about themselves.

Over the years, media and pop culture have played a major role in shaping public perceptions of limb loss and prosthetics—sometimes reinforcing negative stereotypes, but more recently, portraying prosthetic users as symbols of strength and resilience.

This shift in representation has influenced how people with prosthetics see themselves and how others perceive them.

Past Representations: Overcoming Stereotypes

For decades, the portrayal of prosthetic limbs in movies, books, and television was often linked to struggle, limitation, or even villainous characters.

Pirates with wooden legs, war veterans with stiff, mechanical limbs, or characters who were defined solely by their disability reinforced outdated ideas about prosthetic users.

These portrayals often positioned people with limb loss as either tragic figures or individuals who needed to “overcome” their condition to be seen as normal.

Such representations contributed to the stigma surrounding prosthetic use. Many individuals hesitated to wear their prosthetic openly for fear of being pitied or misunderstood.

The lack of positive role models in mainstream media made it harder for people to see prosthetic limbs as empowering rather than limiting.

The Rise of Bionic Representation: A New Narrative

In recent years, the media has begun to embrace a different perspective—one that highlights prosthetic users as powerful, capable, and even futuristic.

The rise of bionic technology has helped shift the narrative from “disability” to “enhancement.” Characters in sci-fi films, superhero movies, and video games now feature high-tech prosthetics, showcasing them as advanced tools rather than reminders of loss.

Popular figures in sports and entertainment have also contributed to this shift. Athletes with prosthetic limbs, such as Paralympians, have shown the world that limb loss does not mean a loss of ability.

Celebrities and influencers with prosthetics have taken to social media to proudly display their unique limbs, breaking down misconceptions and normalizing prosthetic use in everyday life.

This change in representation has had a powerful psychological impact on prosthetic users. When people see others thriving with prosthetic limbs—whether in sports, media, or daily life—it helps redefine their own self-image.

Instead of feeling like they need to “hide” their prosthetic, they are encouraged to embrace it as a part of who they are.

Bionic Limbs as a Symbol of Human Potential

One of the most exciting shifts in public perception is the growing view of bionic limbs as a symbol of progress and human potential.

Instead of being seen as a disadvantage, bionic technology is now associated with innovation, pushing the boundaries of what the human body can do.

This perspective is especially empowering for children and young prosthetic users. Instead of feeling different in a negative way, they see their prosthetic as something futuristic and exciting.

Some even describe it as their “superpower,” a mindset that completely reframes the emotional experience of using a prosthetic.

At Robobionics, we believe in fostering this positive perception. By creating advanced, user-friendly prosthetics, we aim to help people not just regain function but embrace their prosthetic as an integral and empowering part of their identity.

Conclusion

The psychological impact of using a prosthetic—whether traditional or bionic—extends far beyond function. It influences self-identity, confidence, social interactions, and emotional well-being. Traditional prosthetics, while effective, can sometimes feel limiting, whereas bionic limbs offer a more intuitive and empowering experience. The ability to move naturally, experience sensory feedback, and embrace a high-tech aesthetic helps many bionic users develop a stronger sense of self-acceptance.

As media and society shift toward viewing prosthetics as symbols of innovation rather than disability, users are increasingly encouraged to embrace their unique journey. The evolution of bionic technology is not just transforming mobility—it is reshaping how people perceive themselves and their capabilities.

At Robobionics, we are committed to helping individuals regain independence and confidence through advanced, comfortable, and adaptive prosthetic solutions. If you’re considering a prosthetic for yourself or a loved one, contact us today and explore how our cutting-edge technology can help you step into a future without limits!

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.