Learn how custom socket designs significantly enhance comfort, function, and quality of life for hemipelvectomy prosthetic users.

The Role of Custom Socket Design in Hemipelvectomy Prosthetics

When someone loses an entire leg and part of the pelvis through a hemipelvectomy, walking again might seem like an impossible dream. The body goes through a major change, and moving forward—literally and emotionally—takes time. But the right prosthetic system can make all the difference. At the heart of that system is something most people never think about: the socket.

The socket is the part of the prosthetic that connects the body to the artificial leg. For hemipelvectomy users, it’s more than just a connector. It becomes the foundation for balance, support, and motion. If the socket doesn’t fit right, everything else—from standing to walking—feels harder, uncomfortable, or even unsafe.

When someone has a lower-limb amputation below the knee or even above the knee, the socket typically fits around the thigh. But with a hemipelvectomy, the entire leg and part of the pelvis are missing. That means there’s no thigh, no hip joint, and no standard shape to anchor the prosthetic. Everything depends on how well the socket supports the torso, especially around the remaining side of the pelvis and lower back.

Why Socket Design Matters in Hemipelvectomy Prosthetics

When someone has a lower-limb amputation below the knee or even above the knee, the socket typically fits around the thigh. But with a hemipelvectomy, the entire leg and part of the pelvis are missing. That means there’s no thigh, no hip joint, and no standard shape to anchor the prosthetic.

Everything depends on how well the socket supports the torso, especially around the remaining side of the pelvis and lower back.

This is why socket design is not just about comfort—it’s about safety, alignment, and function. A well-designed socket helps the body stay upright, keeps the prosthetic from shifting, and allows smooth and balanced movement. A poorly designed socket can cause pain, skin problems, and even falls.

At Robobionics, we’ve seen how small changes in socket shape and material can have a big effect on the way someone walks or even how long they can stay mobile in a day. Our goal is to make every socket a custom fit—not just to the body, but to the life the person wants to live.

Understanding the Body After Hemipelvectomy

After a hemipelvectomy, the body no longer has its full natural symmetry. One side is shorter, lighter, and missing the strong base that a pelvis and leg usually provide. This creates a challenge when trying to maintain balance and keep the spine and shoulders aligned.

The body’s center of gravity shifts. That affects how someone stands, walks, and even how they sit. Without a supportive socket, the body starts to lean or twist. Over time, that leads to back pain, fatigue, or joint strain.

The socket must hug the body firmly—but not too tightly—around the remaining pelvis, waist, and sometimes the ribs. It should feel like a stable platform, not a burden. The design must support the body’s weight evenly so pressure points don’t build up.

When this happens correctly, walking becomes smoother, sitting becomes easier, and day-to-day tasks feel less exhausting.

We always begin by studying the person’s body shape, how they move, and where they need the most support. From there, we begin shaping a socket that matches their exact build. No two sockets we create at Robobionics are ever the same.

Custom vs. Off-the-Shelf: Why Personalization Matters

There are off-the-shelf socket systems available, but they’re not ideal for hemipelvectomy amputees. These generic sockets are made with standard shapes, assuming that most bodies are similar. But in hemipelvectomy cases, the body shape is far from standard.

Each person heals differently. Some have more tissue left on one side. Others might have scars, sensitive skin, or irregular bone structure.

Using a generic socket often leads to problems like slipping, pinching, or pressure sores. The discomfort can be so strong that users avoid wearing the prosthetic altogether. That’s the last thing we want.

Custom socket design allows us to work around every unique shape, scar, or sensitivity. We use 3D scanning and pressure mapping to measure exactly where the body needs support and where it needs relief. We adjust for body type, movement style, and lifestyle needs.

A person who wants to be active outdoors might need a firmer, more stable fit. Someone focused on daily household movement might need more flexibility.

This kind of design work takes time, care, and clear communication with the user. But the results are worth it. With the right socket, a hemipelvectomy prosthetic becomes more than a tool—it becomes part of the body.

Designing a socket for a hemipelvectomy prosthetic isn’t just about making a mold and building around it. It involves deep technical understanding of how the human body works without one of its key weight-bearing structures.

The Technical Challenges of Hemipelvectomy Socket Design

Designing a socket for a hemipelvectomy prosthetic isn’t just about making a mold and building around it. It involves deep technical understanding of how the human body works without one of its key weight-bearing structures.

The pelvis is not only the anchor for the leg—it’s also the central point for how force moves through the body. Without it, the body needs a new system of support that redistributes this load carefully and safely.

At Robobionics, we’ve spent years developing techniques and using advanced tools to overcome these challenges. We combine hands-on craftsmanship with digital precision to make sockets that are stable, secure, and built for real-world movement.

Managing Load Distribution

One of the first challenges we face is load distribution. With no leg or hip joint on one side, the entire weight-bearing job shifts to the remaining side of the body. If the socket doesn’t manage that force correctly, the user may develop sores, muscle fatigue, or even spinal misalignment.

Over time, this can lead to long-term health problems.

To avoid this, our designs focus on spreading the load across stronger, more durable areas of the body—like the lower back, the remaining pelvic bone, and the abdomen. This requires thoughtful shaping and material choice.

Some areas of the socket must be firm to carry weight; others must be softer to allow flexibility and comfort during motion.

We use smart layering techniques and adaptive materials that bend, cushion, and respond to the body’s movement. This allows the socket to move with the user instead of pushing against them.

This balance between support and flexibility is especially important for those who want to use their prosthetic throughout the day, at work, or while traveling.

Achieving Secure Suspension

Suspension refers to how the prosthetic stays connected to the body. For below-knee or above-knee amputees, suspension is usually managed around the thigh. But in hemipelvectomy cases, there’s no thigh. The entire weight of the prosthetic leg, knee, and foot must hang from the torso.

This brings up another major challenge—how to keep the socket in place without it sliding down or causing discomfort. We often use a combination of waist belts, suction systems, and molded pelvic shapes to achieve this.

These methods must be tested and refined with the user’s feedback. What works in the clinic might not feel right after a full day of walking or standing.

The goal is to create a socket that locks in securely during movement, but also allows the user to sit, bend, and rest without pain. Every curve and angle of the socket must take these real-life actions into account. That’s why our design team works closely with both the user and the rehabilitation therapist.

We gather feedback constantly and use it to tweak the design until it feels just right.

Keeping the Socket Lightweight Without Sacrificing Strength

Another technical issue is weight. Hemipelvectomy prosthetics include a full leg system, sometimes with a mechanical knee and foot. Adding a heavy socket on top of that can make the prosthetic feel bulky and tiring to use. But if the socket is too light and thin, it might not offer the support the user needs.

This is where our use of 3D printing and advanced polymers makes a real difference. We can create sockets with internal structures that are strong yet light. We reinforce high-pressure zones without adding bulk and keep the design clean, compact, and ergonomic.

This gives users more comfort and control while reducing the strain on their spine and shoulders.

When someone wears a well-made socket, they don’t have to think about it every time they move. That’s the level of comfort and function we aim for. It’s not just about mechanics—it’s about freedom.

The real success of any prosthetic is measured not in how advanced it looks, but in how well it helps the person live their life.

How Custom Socket Design Improves Mobility and Confidence

The real success of any prosthetic is measured not in how advanced it looks, but in how well it helps the person live their life.

For hemipelvectomy amputees, mobility doesn’t just mean walking—it means moving with ease, trusting the body again, and not thinking twice before doing simple tasks like getting out of a chair, reaching for something, or going for a walk outside. A well-designed socket plays a huge role in making that possible.

At Robobionics, we’ve seen how a custom socket can become the turning point in someone’s recovery. When the socket fits right, everything else begins to fall into place. Balance improves. Pain reduces. The fear of falling starts to fade. And slowly, confidence returns.

Comfort That Encourages Daily Use

If a socket is uncomfortable, a user will avoid wearing their prosthetic. This is a common issue we hear from patients who come to us after trying generic or poorly fitted sockets elsewhere. They say the prosthetic feels heavy, unstable, or simply doesn’t feel like a part of their body.

But with a custom design made just for their body, the change is often immediate. The socket feels secure, the edges don’t dig into the skin, and there’s no awkward shifting while walking. This encourages the user to wear the prosthetic for longer periods.

More wear means more walking. More walking means stronger muscles, better balance, and faster progress in rehabilitation.

Our goal is to make sockets that people want to wear—not just for rehab sessions but for daily life. Whether it’s at home, at work, or outside, we make sure the design supports real-world movement and long-term comfort.

Support for a Natural Gait Pattern

Walking after a hemipelvectomy is a complex task. Without a hip joint, the body has to find new ways to swing the leg forward and keep the upper body steady. A well-designed socket helps with this by holding the torso in alignment and giving the prosthetic leg a strong base to move from.

The better the alignment, the more natural the gait feels. Instead of having to lift the leg high or swing the body too far to the side, the person can walk with a smoother rhythm. This reduces fatigue, protects the spine, and prevents long-term joint stress.

Over time, a strong and stable gait pattern leads to greater independence. Users start to rely less on walking aids like crutches or walkers. Some are even able to manage short distances indoors without any support at all. That’s a huge milestone—and one that starts with the right socket.

Rebuilding Self-Esteem and Social Confidence

Physical movement is only one part of the journey. The emotional side of mobility is just as important. Many hemipelvectomy amputees struggle with feeling “different” or worried about how they move in public.

If their prosthetic is clunky or causes visible discomfort, they may start to avoid social situations altogether.

A socket that fits well and moves naturally helps reduce that worry. It allows users to focus on their activities, not their prosthetic. This has a big impact on self-esteem. When you can walk into a room without feeling unstable or out of place, your entire outlook changes.

At Robobionics, we take pride in creating prosthetics that do more than restore function. We help people feel whole again. From the first fitting to the final adjustments, we listen to our users, work around their lives, and design for both movement and confidence.

If you’re ready to experience the difference a custom socket can make, reach out to us for a consultation or visit one of our partner clinics like Omnify Prosthetics. We’ll guide you through every step—from evaluation to full fitment—with care, patience, and expert support.

One of the most important, yet often overlooked, parts of creating a custom hemipelvectomy socket is teamwork. A successful prosthetic socket doesn’t come from technology alone—it comes from the collaboration between the user, the prosthetist, and the rehabilitation team. Each person plays a key role in making sure the final design supports not just the body, but the lifestyle and goals of the person wearing it.

Collaboration Between User, Clinician, and Prosthetist in Socket Design

One of the most important, yet often overlooked, parts of creating a custom hemipelvectomy socket is teamwork. A successful prosthetic socket doesn’t come from technology alone—it comes from the collaboration between the user, the prosthetist, and the rehabilitation team.

Each person plays a key role in making sure the final design supports not just the body, but the lifestyle and goals of the person wearing it.

At Robobionics, we believe that the user is not a patient—they’re a partner in the process. We listen, we observe, and we adjust. Every socket we make is shaped not just by measurement tools, but by real conversations and feedback.

Listening to the User’s Body and Experience

The user knows their body better than anyone. They know when something feels off, when a certain pressure point hurts, or when they’re afraid to take a step. That kind of feedback is gold during the design process.

In every fitting, we ask simple questions: How does this feel? Where is the pressure strongest? Can you sit comfortably? Are you confident standing in this? Sometimes users can’t explain things in medical terms—and they shouldn’t have to.

We speak in everyday language and look for signs of discomfort, hesitation, or instability. Then we make the changes that matter.

This loop of test, feedback, and refine continues until the socket feels like it belongs.

The Role of the Prosthetist

The prosthetist is the bridge between design and real-life use. They translate body measurements and movement patterns into a shape that can carry weight, provide comfort, and allow motion.

In hemipelvectomy cases, this work is extremely detailed. The prosthetist must balance opposing needs—firmness and flexibility, security and freedom.

They also help train the user on how to put on and take off the socket correctly, how to clean it, and how to spot signs of pressure issues early. A great socket that isn’t worn correctly can still cause discomfort.

That’s why we never rush this stage. Every user leaves our clinic with not just a prosthetic, but a full understanding of how to use it with confidence.

At Robobionics, our prosthetists are also trained to work closely with therapists and doctors. They understand the importance of muscle recovery, spinal alignment, and emotional readiness.

This whole-body approach makes the socket not just a mechanical fit, but a lifestyle match.

Therapist Support and Functional Integration

Rehabilitation therapists help translate the benefits of a good socket into daily movement. They train the body to move safely with the prosthetic, help correct posture habits, and support the user in building balance and strength.

Therapists also help flag socket issues that might not show up during fitting sessions. If a user is limping, walking unevenly, or struggling with fatigue, the therapist can often tell whether it’s a gait issue or a socket issue. Their insights help the prosthetist fine-tune the design even more.

This kind of feedback loop—between user, prosthetist, and therapist—is what turns a good socket into a great one. It’s not about perfection on day one. It’s about building something better over time, with care and communication.

If you’re looking for a team that works with you, not just on you, Robobionics is ready to help. Schedule a free demo or consultation with us and see how we design prosthetics with people, not just for them.

A custom socket is never truly finished. Even the most carefully designed hemipelvectomy socket needs to evolve over time. The human body is dynamic—it changes with age, activity level, weight fluctuations, and even emotional stress. What fits well today might feel tight, unstable, or uncomfortable a few months down the line. That’s why consistent follow-up care and timely adjustments are critical parts of long-term success.

The Importance of Follow-Up and Adjustments in Socket Longevity

A custom socket is never truly finished. Even the most carefully designed hemipelvectomy socket needs to evolve over time. The human body is dynamic—it changes with age, activity level, weight fluctuations, and even emotional stress.

What fits well today might feel tight, unstable, or uncomfortable a few months down the line. That’s why consistent follow-up care and timely adjustments are critical parts of long-term success.

At Robobionics, we treat the delivery of a custom socket as the beginning of a partnership—not the end of a transaction. We encourage our users to return for routine check-ins, because ongoing comfort and function depend on staying proactive.

Why the Body’s Shape Keeps Changing

After a hemipelvectomy, the body continues to adapt. Muscle mass on the remaining side can increase with training or reduce with inactivity. Swelling, scar tissue, and soft tissue volume can shift as healing progresses.

Even posture can change as the user learns new movement patterns. These changes can all impact how the socket fits against the torso, pelvis, and lower back.

Sometimes the changes are subtle. A user might start noticing redness on the skin after walking longer distances or feel uneven pressure while sitting. Other times, the shift can be more obvious—such as pain while standing, increased fatigue, or even reduced balance.

These are not signs that the prosthetic is failing. They’re signs that the socket needs to be tuned to fit the body’s current state.

Small changes in padding, contour, or strap position can often resolve these issues quickly and prevent them from becoming bigger problems later.

What Happens During an Adjustment Visit

When users return to us for a check-up, we begin by listening. We ask how daily life is going, whether they’ve experienced any discomfort, and how confident they feel while walking. We watch them move, take note of posture, and look at the skin for any signs of pressure or irritation.

If something needs to be adjusted, we do it on the spot whenever possible. Our in-house technicians can reshape socket edges, change suspension components, or add pressure relief areas within the same session.

If the body has changed more significantly, we may do a full re-evaluation and create a new socket shell altogether.

The goal is to avoid disruptions in the user’s mobility. We want our clients to stay active, feel supported, and never fear that their prosthetic might hold them back.

Encouraging Long-Term Use and Satisfaction

One of the main reasons some people stop using their hemipelvectomy prosthetic is that the socket stops fitting properly, and they don’t know where to turn. That’s why we make follow-up care simple and accessible.

Because we design and manufacture our prosthetics locally here in India, our users don’t have to wait weeks or months for help. They can get faster service, clearer communication, and expert care close to home.

This ease of support also encourages users to wear their prosthetic consistently. Instead of “saving it for special occasions,” they feel confident using it every day. That consistency helps improve gait, increase strength, and support emotional well-being.

If your socket isn’t feeling quite right—or if you’ve been avoiding your prosthetic altogether—it might be time for an expert adjustment.

Get in touch with Robobionics to schedule a follow-up visit or remote consultation. We’re here to keep you moving, comfortably and confidently, no matter how your journey evolves.

The field of prosthetics is evolving rapidly, and one of the most exciting areas of progress is in how sockets are made. For hemipelvectomy prosthetics, where comfort, durability, and weight matter more than ever, material innovation plays a major role in improving user outcomes. Traditional materials like heavy plastics and rigid composites are gradually being replaced by smarter, lighter, and more adaptive options. These changes aren’t just technical—they’re deeply practical. They help people move better, feel more comfortable, and use their prosthetic more confidently.

Innovations in Socket Materials and Fabrication Techniques

The field of prosthetics is evolving rapidly, and one of the most exciting areas of progress is in how sockets are made. For hemipelvectomy prosthetics, where comfort, durability, and weight matter more than ever, material innovation plays a major role in improving user outcomes.

Traditional materials like heavy plastics and rigid composites are gradually being replaced by smarter, lighter, and more adaptive options. These changes aren’t just technical—they’re deeply practical. They help people move better, feel more comfortable, and use their prosthetic more confidently.

At Robobionics, we’ve invested in modern technologies like 3D printing and advanced polymers because we’ve seen the difference they make firsthand. For users living with complex amputations, these materials often mean the difference between just wearing a prosthetic and truly living with it.

The Shift Toward Lightweight Materials

One of the biggest challenges with hemipelvectomy sockets is weight. Since the prosthetic system includes a full leg—sometimes with a mechanical knee and foot—the socket must be as light as possible without losing strength. Heavier sockets lead to fatigue, slower movement, and increased strain on the spine and shoulders.

That’s why newer materials like carbon-reinforced polymers, flexible thermoplastics, and high-strength nylon blends are becoming more popular. These materials offer high durability with minimal bulk. They don’t crack or warp easily and are far more breathable than older alternatives.

When a socket is lighter, the user notices it instantly. Walking becomes smoother. The prosthetic swings with better rhythm. Balance improves. And most importantly, the socket feels less like a burden and more like a part of the body.

The Role of 3D Printing in Precision Fit

Custom sockets used to require weeks of manual molding, plaster casting, and physical adjustments. While this method can still work, it often leads to inconsistencies in fit and longer wait times. With 3D printing, we can scan a user’s body digitally, design the socket with extreme accuracy, and print a prototype within days.

This digital process allows us to test different socket shapes quickly, make fast changes, and get the final fit right much faster. The precision of 3D printing means the socket hugs the body’s contours exactly, reducing pressure points and slippage.

It also gives us the ability to create internal structures—like honeycomb grids or pressure relief zones—that would be impossible with traditional materials.

This level of customization improves both comfort and confidence. When the socket fits just right from day one, the user can begin training and rehabilitation without delay, building strength and mobility early in the process.

Material Choices for Skin Health and Temperature Control

Hemipelvectomy sockets wrap around the torso, sometimes extending to the ribs or abdomen. These areas are sensitive and often sweat more than limbs. That’s why the materials we choose must also help with temperature regulation and skin care.

Modern sockets now include antibacterial linings, moisture-wicking layers, and soft interface materials that prevent chafing and overheating.

These details may seem small, but they can make the difference between wearing the prosthetic for a few hours versus all day.

For users in warm and humid regions—like much of India—these features are essential. At Robobionics, we design sockets that fit not only your body, but your environment too.

If you’re interested in exploring a next-generation socket built with today’s most advanced materials, we invite you to consult with our design team.

Discover how innovative socket design can give you better comfort, lighter movement, and stronger confidence in every step.

Conclusion

For someone living with a hemipelvectomy, the socket is more than just a connection to a prosthetic—it’s the foundation for movement, comfort, and independence. When designed correctly, a custom socket supports the body, aligns posture, reduces strain, and allows the user to move with confidence. From shaping around unique body contours to using advanced materials and precision technologies, every detail matters.

At Robobionics, we treat socket design as a craft rooted in care. We combine medical insight, user feedback, and cutting-edge tools to deliver solutions that feel natural, secure, and built for everyday life. Whether you’re just starting your rehabilitation or revisiting your current fit, our team is here to help.

Don’t settle for discomfort or limited movement. Schedule a personalized consultation or book a free demo with Robobionics today and experience the power of a socket built just for you. Let’s rebuild strength, restore confidence, and take every step forward—together.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.