Emotional support animals can aid amputation recovery. Discover how they reduce stress, provide comfort, and boost emotional well-being.

The Role of Emotional Support Animals in Amputation Recovery

Recovering from an amputation is not just a physical journey—it is an emotional one, too. Adjusting to a new way of life can bring feelings of uncertainty, frustration, and even loneliness. While support from family and friends is essential, some people find incredible comfort in emotional support animals (ESAs). These animals provide more than just companionship; they offer a deep sense of emotional stability, helping individuals rebuild confidence and navigate their recovery with greater ease.

For many amputees, the presence of a loyal pet can make a world of difference. The unconditional love and companionship of an ESA can ease anxiety, reduce stress, and bring a sense of normalcy to daily life. Whether it is a dog that senses when you are feeling down or a cat that curls up beside you after a tough day, emotional support animals can play a vital role in the healing process.

The emotional impact of an amputation can be just as challenging as the physical recovery. Feelings of loss, frustration, and even grief are common as individuals adjust to a new way of life.

The Healing Power of Emotional Support Animals

The emotional impact of an amputation can be just as challenging as the physical recovery. Feelings of loss, frustration, and even grief are common as individuals adjust to a new way of life.

During this time, emotional support animals (ESAs) can provide comfort in ways that traditional therapies often cannot. Their presence brings warmth, stability, and a sense of normalcy, helping amputees cope with emotional struggles that come with such a major life change.

How Emotional Support Animals Reduce Stress and Anxiety

Stress and anxiety are common after an amputation, as everyday tasks suddenly feel different and unfamiliar. Emotional support animals provide a calming presence that helps regulate emotions.

Scientific studies have shown that interacting with animals can lower cortisol, the body’s primary stress hormone. The simple act of petting a dog or cat can trigger the release of serotonin and oxytocin, chemicals in the brain that promote feelings of happiness and relaxation.

For individuals experiencing post-traumatic stress disorder (PTSD) or severe anxiety after an amputation, ESAs can offer reassurance and grounding.

Many people find that their emotional support animal senses when they are feeling overwhelmed and responds accordingly—whether by nudging them for attention, lying beside them, or simply being present.

This silent but powerful form of support can make a significant difference in managing emotional health.

Strengthening Emotional Resilience Through Unconditional Love

One of the most challenging aspects of amputation recovery is dealing with self-doubt and a changing self-image. It is easy to feel different, self-conscious, or uncertain about the future.

Emotional support animals help combat these feelings by offering unwavering love and companionship. Unlike humans, animals do not judge or see physical differences.

They simply provide affection and companionship, reminding their owners that they are valued and loved just as they are.

The daily routines of caring for an ESA can also help restore a sense of purpose. Feeding, grooming, and playing with an animal create structure in a person’s day, shifting focus away from negative thoughts and toward positive, life-affirming actions.

Over time, this consistency helps build emotional resilience, reinforcing the idea that life can still be fulfilling, even after a major change.

Encouraging Social Interaction and Confidence

For many amputees, social interactions can feel intimidating, especially in the early stages of recovery. There may be fears about how others will react to their limb loss or anxiety about answering questions.

Emotional support animals act as social bridges, making interactions more comfortable and natural.

Walking a dog in the park or visiting a pet-friendly café often invites friendly conversations with strangers, providing an opportunity for social engagement without pressure.

The presence of an animal shifts attention away from the amputation and toward a shared love for pets. Over time, these interactions help rebuild confidence, making social situations feel less daunting.

Emotional support animals (ESAs) do more than provide comfort—they also encourage physical movement and promote mental well-being. The connection between emotional health and physical recovery is strong, and ESAs help bridge the two by offering companionship, motivation, and a sense of security.

Enhancing Mental and Physical Well-Being

Emotional support animals (ESAs) do more than provide comfort—they also encourage physical movement and promote mental well-being.

The connection between emotional health and physical recovery is strong, and ESAs help bridge the two by offering companionship, motivation, and a sense of security.

Motivating Physical Activity and Rehabilitation

Recovering from an amputation often requires physical therapy, strength-building exercises, and adapting to new ways of moving. While this process can be exhausting, having an emotional support animal can make it feel less like a chore and more like a natural part of daily life.

For individuals with lower limb amputations, walking a dog—even if only for short distances—can provide an enjoyable reason to stay active.

The routine of taking an animal outside encourages gentle movement, which improves circulation, enhances muscle tone, and supports overall mobility. Over time, these small moments of activity contribute to a stronger, more confident recovery.

For upper limb amputees, engaging with an animal through petting, grooming, or even playing fetch can help improve dexterity and coordination.

These activities, while simple, support fine motor skills and promote adaptability in using a prosthetic. Devices like Grippy™, a comfortable and user-friendly bionic hand, can enhance these interactions, allowing for a more natural connection between the amputee and their pet.

Providing Emotional Security During Tough Days

Not every day in recovery will be easy. There will be moments of frustration, sadness, and even exhaustion.

Emotional support animals help during these tough times by offering silent but powerful companionship. Their presence provides a grounding effect, making it easier to manage difficult emotions.

For many amputees, nighttime can be particularly challenging, as feelings of isolation or discomfort may intensify.

Having an ESA nearby, whether it is a dog curled up at the foot of the bed or a cat resting beside them, offers comfort and a sense of safety.

The rhythmic sound of breathing, the warmth of their body, and their unconditional presence create a reassuring environment, making it easier to relax and rest.

Reducing Feelings of Loneliness and Depression

Amputation can sometimes lead to social withdrawal. Adjusting to a new body image, facing public reactions, or simply feeling different can make socializing feel overwhelming.

Emotional support animals help break this cycle by offering constant companionship and encouraging interaction.

Talking to or playing with an ESA stimulates positive emotions, reducing the risk of loneliness and depression. Even the simple act of having a pet greet you at the door can shift the emotional tone of the day.

Studies have shown that people who have strong bonds with animals experience lower levels of depression and greater overall happiness.

The bond between humans and animals is deeply rooted in biology. Studies have shown that interacting with animals triggers chemical responses in the brain that promote healing, reduce stress, and enhance overall well-being. For individuals recovering from an amputation, these effects can be incredibly powerful, providing both emotional stability and physical health benefits.

The Science Behind Emotional Support Animals and Recovery

The bond between humans and animals is deeply rooted in biology. Studies have shown that interacting with animals triggers chemical responses in the brain that promote healing, reduce stress, and enhance overall well-being.

For individuals recovering from an amputation, these effects can be incredibly powerful, providing both emotional stability and physical health benefits.

How Animals Influence Brain Chemistry

When a person interacts with an emotional support animal, their brain releases oxytocin, a hormone associated with bonding and trust.

Oxytocin reduces stress and promotes a sense of security, helping amputees cope with feelings of anxiety or uncertainty.

Additionally, serotonin and dopamine—chemicals linked to happiness and pleasure—are released, improving mood and reducing symptoms of depression.

Cortisol, the hormone responsible for stress, is also significantly lowered through interactions with animals. This is especially important for individuals facing the emotional ups and downs of amputation recovery.

By simply stroking a dog’s fur or holding a pet close, the nervous system shifts into a calmer state, making it easier to manage emotions and focus on the healing process.

The Role of Routine in Mental Healing

One of the biggest challenges after an amputation is adjusting to a new routine. Life may feel unpredictable or overwhelming, especially during the early stages of recovery. Emotional support animals introduce structure and consistency, which can be incredibly grounding.

Feeding, grooming, and caring for an animal create daily rituals that bring a sense of normalcy. This routine helps individuals regain a sense of control over their environment, making life feel less chaotic.

Knowing that a pet relies on them can also give amputees a renewed sense of purpose, which plays a crucial role in emotional resilience.

Strengthening the Mind-Body Connection

The emotional and physical aspects of recovery are closely connected. Stress and negative emotions can slow down the healing process, while positive emotional states encourage better physical health.

Emotional support animals help bridge this gap by promoting relaxation and reducing emotional distress, which in turn supports the body’s ability to heal.

For those using prosthetics, emotional well-being can significantly impact adaptation and learning. The more relaxed and positive a person feels, the easier it is to integrate a prosthetic into daily life.

Devices like Grippy™, designed for ease of use and comfort, become more intuitive to wear and operate when the mind is in a stable, stress-free state.

Choosing the Right Emotional Support Animal

Selecting the right emotional support animal (ESA) is a personal decision that depends on lifestyle, comfort, and individual needs. The right animal should provide companionship, ease emotional stress, and fit into daily routines without causing additional challenges.

Understanding Different Types of Emotional Support Animals

Dogs are the most common ESAs because of their loyalty, intelligence, and ability to sense human emotions. They are highly attuned to their owner’s feelings and can offer comfort during moments of distress.

Certain breeds, such as Golden Retrievers and Labrador Retrievers, are known for their calm and affectionate nature, making them excellent companions for individuals recovering from an amputation.

Cats are also wonderful emotional support animals, especially for those who prefer a more independent pet. Their soothing purring and gentle presence can be incredibly comforting, providing a sense of peace during stressful moments.

Unlike dogs, cats do not require outdoor exercise, making them a great option for individuals with limited mobility.

Smaller animals, such as rabbits or guinea pigs, can also serve as ESAs. Their soft fur and gentle nature offer sensory comfort, which can be beneficial for individuals experiencing anxiety.

Birds, such as parrots, can provide companionship through vocal interaction and are known to form strong emotional bonds with their owners.

Matching an ESA to Your Lifestyle

Before choosing an emotional support animal, it is important to consider daily routines, living arrangements, and physical capabilities. If mobility is a challenge, a low-maintenance animal like a cat or small dog may be a better fit.

For those who enjoy outdoor activities and exercise, a dog that requires regular walks can encourage movement and provide motivation for physical activity.

Compatibility is key. The right ESA should align with an individual’s energy level and personal preferences. Some people find comfort in a highly interactive animal, while others may prefer a pet that requires minimal attention but still offers emotional support.

Training and Behavior Considerations

While emotional support animals do not require specialized training like service animals, basic obedience and good behavior are important. A well-mannered pet makes daily life easier, reducing stress rather than adding to it.

If an ESA is a dog, training them to respond to their owner’s emotional state can enhance their ability to provide comfort. Simple commands such as “sit,” “stay,” and “come” help maintain control in social situations.

If an ESA is adopted from a shelter or rescue organization, spending time with the animal before making a final decision is crucial. The bond between an individual and their ESA should feel natural and reassuring.

A good connection will make the emotional support provided by the animal even more effective.

Once the right emotional support animal (ESA) has been chosen, the next step is integrating them into daily life and the recovery process. The presence of an ESA can bring immediate comfort, but building a strong bond takes time. With patience and consistency, the relationship between an amputee and their ESA can become a powerful source of healing and support.

Integrating an Emotional Support Animal into Amputation Recovery

Once the right emotional support animal (ESA) has been chosen, the next step is integrating them into daily life and the recovery process. The presence of an ESA can bring immediate comfort, but building a strong bond takes time.

With patience and consistency, the relationship between an amputee and their ESA can become a powerful source of healing and support.

Establishing a Daily Routine with Your ESA

Routine plays a vital role in both physical and emotional recovery. After an amputation, life may feel unpredictable, with medical appointments, prosthetic fittings, and rehabilitation sessions filling up the schedule.

Having an ESA introduces a consistent routine that provides stability.

Feeding, grooming, and caring for the animal become natural parts of the day, offering moments of connection and responsibility.

If the ESA is a dog, taking them for a short walk—even if assisted by a mobility aid or prosthetic—encourages gentle movement and promotes a sense of progress. This consistency can reduce stress and help amputees feel more in control of their new reality.

Strengthening the Emotional Bond

Developing a deep bond with an ESA enhances the emotional benefits they provide. Spending quality time together through play, cuddling, or simply sitting in the same space fosters trust and companionship.

Over time, the animal learns to recognize their owner’s emotional cues, responding with comforting behaviors when they sense distress or sadness.

For individuals struggling with self-image after an amputation, this bond can be especially meaningful. The unconditional love of an ESA helps reinforce the idea that they are still whole, still loved, and still capable of leading a fulfilling life.

Using an ESA to Ease Social Interactions

One of the biggest challenges after an amputation is re-entering social spaces with confidence. Emotional support animals can make this transition easier.

When walking with a dog, for example, attention is often drawn to the pet rather than the amputation, shifting the focus of conversations to a shared love for animals rather than physical differences.

In social settings, ESAs can provide emotional reassurance, acting as a source of comfort in unfamiliar or overwhelming environments. Their presence helps reduce social anxiety and provides a natural conversation starter, allowing individuals to engage with others at their own pace.

Overcoming Difficult Days

Recovery from an amputation is not always linear. Some days are filled with progress and optimism, while others may bring frustration or sadness.

During these difficult moments, an ESA serves as a constant source of support. The simple act of holding, petting, or talking to an animal can provide a grounding effect, making overwhelming emotions more manageable.

For those using a prosthetic like Grippy™, adjusting to daily tasks can sometimes feel discouraging. An ESA’s presence can help shift focus away from frustrations and toward small victories, encouraging patience and perseverance in the rehabilitation journey.

As time passes, the role of an emotional support animal (ESA) in an amputee’s life often deepens. What begins as a source of immediate comfort evolves into a long-term partnership that provides ongoing emotional stability, motivation, and resilience.

Long-Term Benefits of Emotional Support Animals in Recovery

As time passes, the role of an emotional support animal (ESA) in an amputee’s life often deepens. What begins as a source of immediate comfort evolves into a long-term partnership that provides ongoing emotional stability, motivation, and resilience.

Recovery is not just about adjusting to limb loss—it is about rebuilding confidence, finding new routines, and embracing life with a renewed sense of purpose.

Emotional Support Through Life’s Transitions

The challenges of limb loss do not end after physical rehabilitation. Life continues to bring changes, whether it is returning to work, starting new social activities, or adapting to prosthetic advancements.

Emotional support animals help navigate these transitions by providing consistency and a calming presence.

For those who experience moments of doubt or frustration, an ESA serves as a reminder that they are never alone. The familiar presence of a pet can ease anxiety during significant life events, reinforcing the idea that growth and adaptation are ongoing processes.

Whether it is the excitement of mastering a new prosthetic movement or the frustration of an unexpected challenge, an ESA remains a steady source of emotional balance.

Encouraging Independence and Confidence

Amputation can sometimes lead to feelings of dependence on others for help with daily activities. While support from family and friends is invaluable, having an ESA encourages independence.

Caring for an animal fosters self-reliance, whether it is through feeding, grooming, or taking them outside for exercise. These small tasks provide a sense of accomplishment, reinforcing the idea that life after amputation can still be fulfilling and full of personal agency.

Confidence also grows through the social interactions that ESAs facilitate. The presence of an animal can make meeting new people feel more natural and comfortable, reducing the fear of judgment and helping amputees step into new experiences with greater ease.

Over time, these positive interactions build a strong foundation of self-assurance, making social reintegration smoother and more enjoyable.

The Lifelong Bond Between an Amputee and Their ESA

The bond formed between an amputee and their ESA is one of trust, love, and mutual understanding. Unlike human relationships, which can sometimes feel complicated or uncertain, the relationship with an ESA is simple and unconditional.

This companionship provides a source of emotional security that lasts for years, offering comfort in both everyday moments and challenging times.

For those using advanced prosthetics like Grippy™, the journey of adapting to new technology can feel overwhelming at times. An ESA helps provide patience and emotional grounding, ensuring that the focus remains on progress rather than setbacks.

The presence of an ESA is a reminder that healing is not just about the body—it is about the heart and mind, too.

Through love, companionship, and unwavering support, these animals become lifelong partners in recovery, guiding their owners toward a future filled with possibility.

Recovering from an amputation is a journey that extends beyond physical healing—it requires emotional strength, confidence, and resilience. Emotional support animals play a crucial role in this process by providing companionship, reducing stress, and encouraging social interaction. Their unconditional love offers comfort during difficult moments, while their presence helps establish routines that bring stability and motivation.

Conclusion

Recovering from an amputation is a journey that extends beyond physical healing—it requires emotional strength, confidence, and resilience. Emotional support animals play a crucial role in this process by providing companionship, reducing stress, and encouraging social interaction. Their unconditional love offers comfort during difficult moments, while their presence helps establish routines that bring stability and motivation.

Whether it is a dog that senses when you need reassurance or a cat that provides quiet companionship, ESAs remind amputees that they are never alone. Over time, these animals become more than just pets; they become partners in healing, guiding their owners through life’s transitions with unwavering support.

For those adapting to prosthetics like Grippy™, emotional well-being plays a key role in making the transition smoother. An ESA can provide the patience and encouragement needed to embrace new challenges with confidence.

Healing is not just about what is lost—it is about discovering new strengths, building resilience, and finding joy in everyday moments. With an emotional support animal by your side, the journey becomes less daunting and filled with love, connection, and hope for the future.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.