Explore how therapy aids emotional adjustment, builds resilience, and supports well-being after acquiring a new disability. Explore how therapy aids emotional adjustment, builds resilience, and supports well-being after acquiring a new disability.

The Role of Therapy in Coping with a New Disability

Adjusting to a new disability is a profound life change that affects physical, emotional, and mental well-being. While the journey is unique for everyone, therapy plays a crucial role in helping individuals navigate this transition. By offering tools for emotional healing, physical recovery, and social reintegration, therapy provides a foundation for building resilience and fostering independence.

In this article, we delve into the transformative power of therapy in helping individuals cope with a new disability. Whether you are exploring therapy for yourself or a loved one, or looking to understand how professionals can support this journey, the insights here will shed light on how therapy bridges the gap between challenges and opportunities.

Understanding the Emotional Impact of a New Disability

The emotional impact of acquiring a disability can be overwhelming. Individuals often face a mix of grief, fear, frustration, and uncertainty as they adapt to their new reality. Therapy provides a safe space to process these emotions, helping individuals develop strategies to cope and move forward.

Processing Grief and Loss

A new disability often comes with a sense of loss—whether it’s the loss of physical abilities, independence, or the future one envisioned. This grief is natural and must be acknowledged to allow emotional healing to begin. Therapy helps individuals articulate these feelings, validate their experiences, and explore ways to reframe their perspectives.

For example, a therapist might guide someone in identifying activities or goals that bring joy and fulfillment, even within their new circumstances. Businesses involved in rehabilitation or assistive technology can support this process by partnering with therapists to provide workshops that help individuals rediscover their passions and set achievable milestones.

Addressing Anxiety and Uncertainty

The uncertainty that comes with a new disability can fuel anxiety about the future. Individuals may worry about their ability to work, maintain relationships, or participate in their communities. Therapy provides tools to manage these anxieties, such as mindfulness exercises, relaxation techniques, or cognitive-behavioral strategies.

Businesses that offer products or services for individuals with disabilities can enhance their offerings by integrating mental health support. For instance, a prosthetics company might include access to online counseling sessions as part of their user support package, ensuring a holistic approach to recovery.

Addressing Anxiety and Uncertainty

The Role of Physical Therapy in Rebuilding Independence

Physical therapy is often one of the first therapeutic interventions after acquiring a disability. It focuses on restoring mobility, strength, and functionality, while also addressing pain management and prevention of further complications.

Tailored Rehabilitation Plans

Each individual’s physical therapy journey is unique, shaped by their specific disability and personal goals. A tailored rehabilitation plan ensures that therapy aligns with their needs, abilities, and aspirations.

For instance, someone adapting to a prosthetic limb might focus on balance training and gait improvement, while another person with a spinal cord injury might prioritize developing upper body strength for wheelchair mobility.

Businesses in the prosthetics or rehabilitation sectors can collaborate with physical therapists to provide customized training programs that complement their products, ensuring users achieve optimal results.

Encouraging Active Participation

Physical therapy is most effective when individuals actively engage in their recovery. Therapists often use motivational techniques to encourage participation, celebrating small milestones to build confidence and momentum.

Organizations can support this effort by creating accessible resources, such as video tutorials or user guides, that reinforce therapy techniques outside of sessions. Highlighting success stories through blogs or social media campaigns further inspires individuals to stay committed to their physical recovery.

The Role of Occupational Therapy in Adapting to Daily Life

Occupational therapy (OT) focuses on empowering individuals to regain independence in their daily activities. By addressing specific challenges related to work, home, and community life, OT helps individuals develop strategies and utilize tools that improve their overall quality of life.

Restoring Functionality in Daily Tasks

A new disability often alters how individuals approach everyday tasks, such as cooking, dressing, or managing personal hygiene. Occupational therapy bridges this gap by teaching adaptive techniques and introducing assistive devices that simplify these activities.

For example, someone with limited hand mobility might learn to use specialized utensils for eating or tools for buttoning clothing. Therapists often conduct home assessments to identify barriers and recommend modifications that enhance accessibility, such as grab bars in bathrooms or lowered countertops in kitchens.

Businesses that offer assistive products can align their offerings with occupational therapy needs by providing customizable tools or devices. Collaborating with therapists to create user-centric designs ensures that products are both functional and intuitive.

Restoring Functionality in Daily Tasks

Enhancing Workplace Accessibility

Returning to work or pursuing new career opportunities is a significant milestone in coping with a disability. Occupational therapy plays a vital role in preparing individuals for this transition by addressing workplace challenges and suggesting ergonomic solutions.

For instance, a therapist might recommend adjustable desks, voice-to-text software, or modified work schedules to accommodate physical or cognitive limitations. Employers can support this process by engaging with occupational therapists to create inclusive workplaces that prioritize accessibility and productivity.

Organizations offering employment solutions for individuals with disabilities can amplify their impact by providing resources or training programs that integrate OT recommendations, ensuring a seamless transition into the workforce.

The Importance of Mental Health Therapy

Mental health therapy is a cornerstone of coping with a new disability. It addresses the psychological and emotional challenges that arise, helping individuals build resilience, foster self-compassion, and develop a positive outlook on life.

Rebuilding Identity

A new disability can significantly impact an individual’s sense of identity. Therapy helps individuals explore and redefine their identity in ways that honor their abilities, experiences, and aspirations. This process involves embracing their new reality while recognizing their intrinsic value and unique strengths.

For example, a therapist might guide someone through exercises that highlight their achievements, skills, and qualities, reinforcing their sense of self-worth. Businesses can support this journey by creating campaigns or initiatives that celebrate the diverse identities and capabilities of individuals with disabilities.

Addressing Stigma and Isolation

Living with a disability often comes with societal stigma or feelings of isolation. Therapy provides tools to navigate these challenges by fostering self-advocacy and encouraging connections with supportive communities.

Peer support groups, for instance, offer a safe space where individuals can share experiences and gain encouragement from others who understand their journey. Businesses can play a role by sponsoring or hosting these groups, creating opportunities for individuals to build networks and reduce isolation.

For organizations involved in disability advocacy or product development, promoting messages of inclusivity and acceptance in marketing campaigns helps combat stigma and create a more supportive environment for all.

Addressing Stigma and Isolation

Integrating Social Therapy for Community Reintegration

Social therapy focuses on helping individuals rebuild and maintain relationships, engage in their communities, and regain a sense of belonging. It emphasizes the importance of communication, social skills, and participation in meaningful activities.

Strengthening Communication Skills

For individuals whose disability affects their ability to communicate, social therapy offers practical tools to bridge these gaps. Speech therapists, for instance, work with individuals to develop alternative communication methods, such as sign language, speech-generating devices, or augmented communication apps.

Businesses specializing in communication tools can contribute by developing accessible technologies tailored to diverse needs. For example, apps with customizable interfaces or voice-to-text features enable individuals to interact effectively in social and professional settings.

Encouraging Community Engagement

Engaging with the community is an essential aspect of emotional well-being. Social therapy helps individuals identify activities that align with their interests and abilities, whether it’s joining a local club, volunteering, or participating in recreational sports.

Organizations can enhance these opportunities by partnering with community groups to create inclusive programs or events. For instance, hosting adaptive sports tournaments or art exhibitions for individuals with disabilities fosters both connection and empowerment.

The Role of Family and Caregiver Support in Therapy

Family members and caregivers play an integral role in the therapeutic journey of individuals adjusting to a new disability. Their support can significantly impact the success of various therapies, as they often act as partners in rehabilitation, emotional well-being, and daily adaptation. Therapy also equips families and caregivers with the tools to provide the right kind of assistance while fostering independence for their loved ones.

Involving Families in Therapy

In many cases, therapy sessions are most effective when families are actively involved. Physical and occupational therapists often educate caregivers about exercises, techniques, or adaptive equipment to use at home. This collaboration ensures that therapeutic progress continues outside of formal sessions.

For example, a caregiver might learn how to assist a loved one with exercises that improve mobility or how to safely operate a wheelchair. Businesses offering rehabilitation products can enhance these efforts by providing instructional materials, such as videos or guides, tailored for caregivers.

Including this type of content in product offerings ensures that families feel confident and supported in their role.

Emotional Resilience for Caregivers

Caregivers often face their own emotional challenges, including stress, burnout, or feelings of helplessness. Therapy provides a space for caregivers to address these emotions, learn coping strategies, and build resilience.

Businesses involved in disability care can extend their support to caregivers by offering mental health resources, such as counseling services or peer support networks. For instance, a prosthetics company could collaborate with mental health professionals to organize workshops or webinars on stress management for caregivers.

Promoting Independence

While caregivers provide essential support, fostering independence remains a central goal of therapy. Therapists work with families to strike a balance between offering help and encouraging self-reliance. This approach empowers individuals with disabilities to regain control over their lives and build confidence.

Businesses can reinforce this philosophy by designing products and services that prioritize ease of use and accessibility. For example, creating adaptive devices that individuals can operate independently reduces their reliance on caregivers and promotes autonomy.

Promoting Independence

Group Therapy and Peer Support

Group therapy and peer support networks create opportunities for individuals with disabilities to connect with others who share similar experiences. These settings foster a sense of community, reduce isolation, and provide valuable insights through shared stories and advice.

The Power of Shared Experiences

Hearing from others who have navigated similar challenges can be transformative for individuals coping with a new disability. Group therapy sessions often create an environment of mutual understanding and encouragement, where participants can discuss their progress, setbacks, and goals without fear of judgment.

Businesses can support these efforts by sponsoring or facilitating group therapy programs. For example, an assistive technology company might partner with local clinics to host peer support groups, allowing participants to exchange tips on using devices effectively.

Virtual Peer Support

In today’s digital age, virtual peer support has become increasingly accessible. Online forums, video chats, and social media platforms enable individuals to connect with a broader community, regardless of location.

Organizations can enhance their digital presence by creating or supporting online communities dedicated to individuals with disabilities. Providing moderated spaces where users can share experiences, ask questions, and celebrate milestones builds trust and engagement with the brand.

Creating Safe Spaces for Connection

A fundamental aspect of group therapy is the creation of safe and non-judgmental environments where participants feel comfortable sharing their experiences. Individuals often find solace in the realization that they are not alone in their journey.

Hearing others articulate similar struggles and successes validates their feelings and fosters a collective spirit of empowerment.

Businesses can play a vital role in supporting these spaces by sponsoring therapy programs or facilitating access to venues and resources. For example, a prosthetics manufacturer might partner with rehabilitation centers to host group discussions focused on adapting to life with a prosthetic limb.

Such initiatives help individuals connect over shared experiences, while the business demonstrates its commitment to holistic well-being.

Creating Safe Spaces for Connection

Sharing Practical Solutions

One of the unique advantages of group therapy is the exchange of actionable insights. Participants bring diverse experiences, strategies, and solutions to the table, creating a rich repository of knowledge.

For instance, someone who has mastered navigating public transportation with mobility aids can share tips that others might not have considered.

Businesses can enhance this dynamic by contributing resources or expertise that address specific challenges discussed in these groups. For instance, a company specializing in assistive technology could provide product demonstrations during group sessions, showing how their devices solve common accessibility issues.

Additionally, offering guides or workshops based on frequently raised topics in these settings ensures that businesses remain in tune with their audience’s needs.

Strengthening Emotional Resilience

Group therapy fosters emotional resilience by helping participants see their own growth mirrored in others. Witnessing someone overcome a challenge similar to their own inspires hope and determination.

Moreover, contributing advice or encouragement within the group reinforces an individual’s sense of purpose and self-worth.

Businesses can align with this therapeutic benefit by highlighting stories of resilience within their communities.

For example, a company might feature customer testimonials or success stories in its marketing campaigns, focusing on how individuals have regained independence or confidence with the help of their products. These narratives not only inspire but also foster trust in the brand.

Leveraging Virtual Peer Support

In an increasingly digital world, virtual peer support platforms have become essential for accessibility and inclusion.

Virtual group therapy sessions, online forums, and social media communities offer opportunities for individuals to connect regardless of location. This is particularly valuable for those in rural areas or with limited mobility.

Businesses can invest in creating or sponsoring digital platforms that facilitate peer support. For instance, a company could develop an app that combines community forums with access to expert advice, allowing users to interact with peers while benefiting from professional guidance.

Integrating features like live chats, video sessions, or resource libraries ensures a comprehensive and user-friendly experience.

Addressing Long-Term Needs Through Therapy

Therapy is not just a short-term intervention—it is an ongoing process that evolves with an individual’s changing needs. Whether it’s adapting to new life stages, managing chronic conditions, or pursuing personal goals, therapy provides continuous support for long-term well-being.

Adapting to Life Transitions

As individuals with disabilities navigate different life stages, their therapeutic needs may change. For instance, someone transitioning from school to the workplace might benefit from occupational therapy focused on job skills, while aging individuals might require physical therapy to maintain mobility and prevent complications.

Businesses can cater to these evolving needs by offering flexible and adaptable solutions. For example, a prosthetics manufacturer could develop modular devices that can be adjusted or upgraded over time, ensuring they remain effective as users’ requirements shift.

Fostering Lifelong Learning

Therapy also encourages lifelong learning and personal development. Mental health therapists might guide individuals in setting and achieving long-term goals, while physical or occupational therapists help them refine skills to enhance their independence.

Organizations can align with this approach by offering resources that support continuous learning, such as online courses, self-help guides, or interactive apps. By emphasizing growth and progress, businesses contribute to the individual’s overall sense of empowerment.

Fostering Lifelong Learning

Anticipating Changing Physical Requirements

As individuals age or their conditions change, physical needs often shift. Therapy plays a critical role in anticipating and addressing these changes.

For example, an individual who initially adapts well to a prosthetic limb may require modifications over time due to natural wear, changing physical fitness, or evolving technology. Physical therapists can guide these adjustments, ensuring functionality and comfort.

Businesses that design assistive devices, such as prosthetics or mobility aids, should prioritize modularity and scalability in their products. This allows users to upgrade components as their needs evolve, reducing the financial and emotional burden of replacing an entire device.

Offering services like periodic reassessments or trade-in programs ensures that users always have access to tools that meet their current needs.

Supporting Emotional Resilience Over Time

The emotional challenges of living with a disability don’t disappear after the initial adjustment period. Long-term therapy focuses on fostering resilience, addressing chronic stressors, and helping individuals navigate new phases of life.

For example, an individual who has built confidence in daily activities might still struggle with feelings of isolation or self-doubt when facing milestones such as starting a new career or entering a new relationship.

Businesses can integrate emotional resilience into their offerings by providing holistic support. A prosthetics manufacturer, for instance, could partner with mental health professionals to offer free or subsidized therapy sessions for their clients.

Alternatively, companies can develop apps that combine physical training modules with mindfulness exercises, creating a comprehensive tool for well-being.

Preparing for Major Life Transitions

Therapy also helps individuals navigate significant life transitions, such as moving to a new home, starting a family, or retiring. These milestones often require new adaptations and coping strategies.

For instance, an individual transitioning to a caregiver role within their family may need additional occupational therapy to balance their personal needs with new responsibilities.

Businesses can play a strategic role by providing flexible and innovative solutions tailored to these transitions. For example, a company specializing in assistive technologies could design multi-functional products that accommodate diverse roles, such as mobility aids that are also equipped with storage for caregiving supplies.

Similarly, offering consultations to assess a user’s changing needs ensures that the business remains a trusted partner throughout their journey.

Enhancing Accessibility for Aging Individuals

As individuals age, maintaining independence becomes a central focus of therapy. Aging individuals with disabilities may face increased mobility challenges, reduced energy levels, or new health conditions that affect their daily lives.

Therapists work closely with these individuals to adjust their routines, recommend assistive devices, and ensure safety in their environments.

Businesses in the home modification or accessibility industries can align with this need by creating solutions that are both functional and aesthetically pleasing.

For instance, designing stairlifts that blend seamlessly into home decor or offering accessible kitchen appliances ensures that aging individuals maintain dignity and autonomy while staying safe.

Conclusion

The journey of coping with a new disability is deeply personal, yet therapy provides a universal framework for navigating its challenges. From emotional healing and physical recovery to social reintegration and personal growth, therapy empowers individuals to embrace their new reality and build fulfilling lives.

For businesses and organizations, supporting this journey goes beyond providing products or services—it involves creating a culture of inclusivity, empathy, and innovation. By collaborating with therapists, offering accessible resources, and fostering community connections, businesses can make a meaningful difference in the lives of individuals with disabilities.

Therapy is not just about overcoming obstacles; it’s about discovering possibilities, redefining independence, and celebrating resilience. Together, we can build a world where every individual, regardless of ability, has the tools and support to thrive.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.