Learn how Indian workplaces can improve accessibility for people with disabilities with legal rights, best practices, and assistive technology.

The Ultimate Guide to Workplace Accessibility for People with Disabilities in India

Workplace accessibility is not just about installing ramps or wider doorways. It is about making sure that every person, regardless of their physical abilities, can work comfortably, productively, and with dignity. In India, where millions of people with disabilities are part of the workforce, the need for inclusive workplaces has never been greater.

Yet, many offices and workplaces still lack the right infrastructure, policies, and attitudes to support employees with disabilities. This not only limits opportunities for talented individuals but also affects businesses that miss out on skilled workers.

Creating an accessible workplace goes beyond legal compliance—it is about fostering an environment where everyone can thrive. From physical changes in office spaces to inclusive hiring policies, companies can do a lot to make their workplaces more welcoming.

Workplace accessibility means that people with disabilities can work in an environment where they have the same opportunities, tools, and support as anyone else. In India, this is not always the case.

Understanding Workplace Accessibility in India

Workplace accessibility means that people with disabilities can work in an environment where they have the same opportunities, tools, and support as anyone else. In India, this is not always the case.

Many offices still have barriers that make it difficult for people with disabilities to move around, communicate effectively, or perform their tasks comfortably.

These barriers can be physical, such as buildings without ramps or elevators, but they can also be technological, like websites or software that are not compatible with screen readers.

Social and cultural barriers, including biases in hiring and a lack of awareness, also play a big role.

India has made progress in promoting workplace accessibility through laws such as the Rights of Persons with Disabilities (RPWD) Act, 2016.

This law requires businesses to ensure accessibility in their buildings, provide reasonable accommodations, and avoid discrimination in hiring and employment.

However, many companies still struggle to implement these changes effectively. The problem is not just about following the law—it is about creating a workplace culture where accessibility is a priority and where people with disabilities feel valued.

Common Challenges Faced by Employees with Disabilities

One of the biggest challenges for employees with disabilities in India is the lack of accessible infrastructure. Many office buildings, especially older ones, do not have ramps, elevators, or accessible restrooms.

This makes it difficult for employees with mobility impairments to move around freely. Public transportation, which many employees rely on to get to work, is also often inaccessible, making the daily commute a major challenge.

Technology can also be a barrier. Many workplaces use software, websites, and communication tools that are not designed with accessibility in mind.

Employees with visual impairments, for example, may struggle to use applications that do not support screen readers. Video calls without captions make it hard for employees with hearing impairments to participate in meetings.

Without the right technology, even the most skilled employees may find it difficult to perform their jobs effectively.

Beyond physical and technological challenges, workplace culture can also be a major hurdle. Many employers and coworkers do not fully understand the needs of employees with disabilities.

Some may assume that hiring a person with a disability will be too costly or complicated. Others may hesitate to assign important tasks to them, fearing that they won’t be able to complete them.

This leads to employees with disabilities being underutilized or excluded from opportunities for growth.

The hiring process itself can also be a challenge. Many job postings and interviews are not designed with accessibility in mind. Online application forms may not be screen-reader-friendly, and in-person interviews may be held in locations that are not accessible.

Some employers may even have unconscious biases that lead them to favor candidates without disabilities, even when a disabled candidate is equally qualified.

Why Accessibility Benefits Everyone

Making workplaces accessible is not just beneficial for employees with disabilities—it improves the work environment for everyone.

A company that prioritizes accessibility creates a more inclusive culture, which leads to better teamwork, higher employee satisfaction, and increased productivity.

Employees are more likely to stay with a company that values inclusivity, which reduces turnover and recruitment costs.

Accessibility also opens up a larger talent pool for businesses. Many skilled and capable individuals with disabilities are overlooked because companies do not have the right infrastructure or hiring policies in place.

By making workplaces more accessible, businesses can tap into this talent and gain a competitive advantage.

Legal compliance is another important reason to focus on accessibility. The RPWD Act, 2016 requires organizations to follow accessibility guidelines, and failing to do so can result in legal consequences.

But beyond compliance, companies that actively support accessibility build a positive brand image. Customers and clients are more likely to trust and support businesses that are socially responsible and inclusive.

Creating an accessible workplace is not just about following legal guidelines; it is about fostering an environment where employees with disabilities can work comfortably, contribute fully, and grow professionally.

How to Make Workplaces More Accessible in India

Creating an accessible workplace is not just about following legal guidelines; it is about fostering an environment where employees with disabilities can work comfortably, contribute fully, and grow professionally.

Achieving this requires changes in infrastructure, technology, policies, and workplace culture.

Improving Physical Accessibility

One of the first steps to making a workplace accessible is ensuring that employees with mobility challenges can move around easily. Office buildings should have ramps, elevators, and automatic doors to accommodate wheelchair users.

Restrooms should be designed to be accessible, with grab bars, wider stalls, and sufficient space for movement. Workspaces should be arranged with enough space between desks and meeting rooms should have adjustable furniture to accommodate different needs.

Seating arrangements should be flexible, allowing employees with disabilities to have workstations that suit their needs.

For example, an employee with a spinal condition may need an ergonomic chair with additional support. Simple adjustments like placing frequently used office supplies within easy reach can make a big difference.

Parking spaces should include designated spots for employees with disabilities. If the office does not have parking, arrangements should be made with nearby facilities to ensure employees can park conveniently.

Accessible public transportation is still a challenge in many parts of India, so providing transportation support, such as shuttle services or reimbursement for accessible cabs, can help employees with mobility challenges get to work more easily.

Making Technology More Inclusive

Technology plays a crucial role in modern workplaces, and making it accessible ensures that employees with disabilities can work efficiently.

Businesses should ensure that their websites, internal portals, and software are compatible with screen readers and other assistive technologies. Documents should be provided in accessible formats, such as PDFs that support text-to-speech functionality.

Communication tools should also be designed with accessibility in mind. Video conferencing platforms should include captioning and sign language interpretation for employees with hearing impairments.

Email and messaging platforms should allow voice-to-text options for those who have difficulty typing.

For employees with visual impairments, screen magnification software and braille displays can make digital tasks easier. Those with mobility impairments can benefit from speech-to-text tools or adaptive keyboards and mice.

Employers should work closely with employees to understand their specific needs and provide the necessary assistive technology.

Implementing Inclusive Hiring Practices

Hiring processes should be designed to be accessible from the very beginning. Job postings should clearly state that the company welcomes applications from people with disabilities.

Application forms should be compatible with assistive technology, ensuring that visually impaired candidates can complete them without difficulty.

Interview locations should be accessible, with ramps, elevators, and accessible seating arrangements. For remote interviews, companies should ensure that the video conferencing platform is easy to use for candidates with hearing or visual impairments.

Some candidates may require alternative interview formats, such as written responses instead of verbal ones, and employers should be open to making these adjustments.

Beyond the interview process, companies should focus on training recruiters and hiring managers to recognize and eliminate biases.

Many employers may not intentionally discriminate but may hold unconscious biases that lead them to overlook highly qualified candidates with disabilities. Raising awareness and providing training on inclusive hiring can help address this issue.

Building an Inclusive Workplace Culture

Even with the right infrastructure and technology, an inaccessible workplace culture can make employees with disabilities feel excluded.

Awareness and sensitivity training should be conducted regularly so that all employees understand how to create an inclusive work environment.

This includes educating staff on appropriate language, avoiding stereotypes, and understanding how to offer assistance without being intrusive.

Companies should encourage open communication where employees with disabilities feel comfortable discussing their needs without fear of judgment. Anonymized feedback systems can be used to identify workplace barriers and address them effectively.

Providing mentorship and career growth opportunities for employees with disabilities is also essential. They should be given the same chances as others to take on leadership roles, attend training programs, and advance in their careers.

Many companies unintentionally sideline employees with disabilities, assuming that they may not be able to handle certain responsibilities. Instead, managers should focus on providing the right support and accommodations so that all employees can succeed.

Workplace policies should also include clear anti-discrimination guidelines and flexible work arrangements. Allowing remote work options, flexible hours, and customized workspaces can help employees with disabilities perform at their best.

Creating an accessible workplace is not just the responsibility of employers; government policies and corporate frameworks play a crucial role in ensuring that people with disabilities have equal opportunities at work.

The Role of Government and Corporate Policies in Workplace Accessibility

Creating an accessible workplace is not just the responsibility of employers; government policies and corporate frameworks play a crucial role in ensuring that people with disabilities have equal opportunities at work.

In India, several laws and initiatives support workplace accessibility, but implementation remains a challenge. Both public and private sectors need to work together to bridge the gap between policy and real-world accessibility.

Government Laws and Regulations

The Rights of Persons with Disabilities (RPWD) Act, 2016 is the most significant law in India that protects the rights of employees with disabilities.

This law mandates that all public and private organizations with more than 20 employees must provide reasonable accommodations, including accessible infrastructure, inclusive hiring policies, and equal opportunities for promotion and career growth.

It also requires companies to make their digital platforms accessible and ensure that all workplace policies are non-discriminatory.

The RPWD Act also introduced a reservation policy that requires government organizations to reserve 4% of jobs for people with benchmark disabilities.

While this policy does not apply to private companies, many businesses are encouraged to follow similar hiring practices as part of their corporate social responsibility (CSR) initiatives.

Another important law is the Equal Opportunity Policy (EOP), which companies with more than 20 employees must implement.

This policy ensures that workplaces are free from discrimination and provides guidelines for making necessary adjustments to accommodate employees with disabilities. Organizations must also appoint a liaison officer to oversee accessibility-related issues.

The Accessible India Campaign (Sugamya Bharat Abhiyan) was launched by the government to improve accessibility in public spaces, including offices and transportation. However, progress has been slow, and many workplaces still do not meet basic accessibility standards.

While these laws are in place, enforcement remains a challenge. Many companies either do not fully understand their responsibilities or choose to overlook them.

Stronger monitoring, regular audits, and better awareness campaigns are needed to ensure that businesses comply with these regulations.

Corporate Initiatives and Best Practices

Many forward-thinking companies in India are taking the lead in making their workplaces accessible. Organizations that prioritize diversity and inclusion often go beyond legal requirements to create an environment where employees with disabilities feel valued.

One of the most effective ways companies can improve accessibility is by establishing employee resource groups (ERGs) for people with disabilities.

These groups provide a support system where employees can share their challenges, suggest improvements, and advocate for better workplace policies. ERGs also help raise awareness among other employees, fostering a more inclusive culture.

Some companies have also introduced inclusive recruitment programs, partnering with NGOs and disability organizations to hire and train employees with disabilities.

These programs not only help businesses tap into a diverse talent pool but also demonstrate a commitment to equal opportunity.

Providing disability sensitivity training for all employees is another key initiative. Many accessibility barriers come from a lack of awareness rather than intentional discrimination.

Training sessions help employees understand how to interact respectfully with colleagues who have disabilities, recognize unconscious biases, and learn how to offer support without being patronizing.

Offering flexible work arrangements is another way companies can support employees with disabilities. Remote work options, flexible hours, and hybrid work models allow employees to manage their health conditions better while maintaining productivity.

Some organizations have even introduced assistive technology grants, helping employees purchase adaptive equipment such as screen readers, speech-to-text software, and ergonomic workstations.

Challenges in Implementing Policies

Even with well-intentioned laws and corporate initiatives, accessibility improvements in workplaces are often slow. One major reason is the lack of awareness among employers.

Many companies still view workplace accessibility as a compliance issue rather than a business advantage. Without leadership support, accessibility initiatives tend to receive less priority.

Another challenge is the cost factor. Some businesses hesitate to invest in making their offices accessible, believing that it is too expensive.

However, many accessibility improvements, such as software updates, flexible work policies, and training programs, require minimal financial investment but have a significant impact.

There is also a gap between policy and execution. While many companies may have accessibility policies on paper, they do not always translate into real action.

Regular monitoring, employee feedback, and third-party audits can help bridge this gap and ensure that policies are being implemented effectively.

Moving Towards a More Accessible Future

The future of workplace accessibility in India depends on a collective effort from the government, businesses, and society as a whole.

By strengthening legal enforcement, increasing corporate accountability, and fostering a culture of inclusivity, India can move closer to a truly accessible workforce.

Companies that embrace accessibility not only comply with the law but also gain access to a wider talent pool, improve employee morale, and enhance their brand reputation.

The shift towards accessibility should not be seen as a challenge but as an opportunity to create a work environment where everyone can contribute to their fullest potential.

Many businesses still see workplace accessibility as a legal obligation rather than a strategic advantage.

The Business Case for Workplace Accessibility

Many businesses still see workplace accessibility as a legal obligation rather than a strategic advantage.

However, companies that invest in making their workplaces inclusive are not just supporting employees with disabilities—they are strengthening their workforce, improving productivity, and enhancing their brand reputation.

Accessibility is not a burden; it is an opportunity to create a workplace where every employee, regardless of their physical or cognitive abilities, can thrive.

Increased Productivity and Employee Retention

Employees perform best when they have the right tools and support to do their jobs. When a workplace is accessible, employees with disabilities can work efficiently without struggling to overcome barriers.

Simple adjustments such as ergonomic workstations, accessible technology, and flexible work policies allow employees to focus on their tasks rather than on navigating challenges.

An inclusive work environment also fosters loyalty. Employees who feel valued and supported are more likely to stay with a company for the long term.

High turnover rates are costly for businesses, requiring frequent recruitment and training efforts. By creating an accessible workplace, companies can reduce attrition rates and retain talented employees who might otherwise leave due to a lack of accommodations.

Expanding the Talent Pool

By not prioritizing accessibility, companies exclude a significant portion of India’s workforce. According to estimates, over 26 million people in India live with disabilities, and many of them are highly skilled and eager to contribute.

Businesses that fail to accommodate these individuals miss out on hiring top talent simply because their workplaces are not designed for inclusivity.

Accessible hiring practices allow businesses to tap into a broader talent pool. Candidates with disabilities bring diverse perspectives, problem-solving skills, and unique strengths that can add tremendous value to a company.

Organizations that prioritize diversity and inclusion also tend to be more innovative, as they encourage different viewpoints and creative solutions to challenges.

Enhancing Brand Reputation and Customer Loyalty

Consumers today expect businesses to be socially responsible. Companies that actively promote diversity, equity, and inclusion (DEI) initiatives build stronger reputations and attract socially conscious customers.

A commitment to workplace accessibility demonstrates that a company values all individuals, which enhances brand trust and customer loyalty.

Additionally, accessibility improvements often extend beyond employees to customers. A business that invests in making its physical and digital spaces accessible automatically becomes more welcoming to customers with disabilities.

Whether it is a retail store with ramps and braille signs or an e-commerce platform that supports screen readers, accessibility can directly improve customer experience and sales.

Legal Compliance and Risk Mitigation

While the Rights of Persons with Disabilities (RPWD) Act, 2016 sets legal requirements for workplace accessibility, many companies still fail to comply.

Non-compliance can result in legal penalties, reputational damage, and loss of government contracts. Instead of viewing accessibility as an afterthought, businesses should proactively incorporate it into their policies and infrastructure to avoid legal risks.

Moreover, legal compliance should not be the only motivation. Companies that integrate accessibility into their business strategies from the start are better positioned for long-term success.

They create inclusive workplaces that attract talent, boost employee satisfaction, and foster innovation—all of which contribute to sustainable growth.

Competitive Advantage in the Global Market

Globally, accessibility is becoming a major factor in business success. Many multinational companies now require their partners and suppliers to meet specific accessibility standards. Businesses that fail to prioritize accessibility may lose out on international partnerships and contracts.

In India, companies that lead the way in accessibility can set industry benchmarks and gain a competitive edge.

By establishing best practices early, businesses can position themselves as leaders in inclusivity, attracting top talent, investors, and customers who value corporate social responsibility.

The Cost Myth: Accessibility as an Investment

A common misconception is that accessibility is expensive. While some modifications, such as installing elevators or redesigning office layouts, require upfront costs, many accessibility improvements are low-cost or even free.

Providing flexible work arrangements, offering digital accessibility tools, and conducting sensitivity training are all cost-effective measures that have a high impact on workplace inclusivity.

Additionally, the return on investment (ROI) for accessibility is significant. A more productive workforce, lower employee turnover, increased customer engagement, and a stronger brand reputation all contribute to long-term financial gains.

Rather than viewing accessibility as a cost, businesses should see it as a smart investment in their workforce and future growth.

Shifting the Mindset: From Obligation to Opportunity

The key to true workplace accessibility lies in changing how businesses perceive it. Instead of seeing accessibility as a legal requirement or an added expense, companies should recognize it as a fundamental part of their business strategy.

Inclusion should be woven into company values, policies, and daily operations—not treated as an afterthought.

Leaders and decision-makers must take an active role in driving accessibility initiatives. This includes setting clear accessibility goals, tracking progress, and ensuring that all employees understand the importance of inclusivity.

When businesses prioritize accessibility, they do not just improve the lives of employees with disabilities; they create a stronger, more innovative, and more successful organization for everyone.

Building an accessible workplace in India requires a commitment to change, but it does not have to be overwhelming. By taking small, practical steps, businesses can make a big difference in ensuring employees with disabilities can work comfortably and productively.

Practical Steps to Create an Accessible Workplace

Building an accessible workplace in India requires a commitment to change, but it does not have to be overwhelming. By taking small, practical steps, businesses can make a big difference in ensuring employees with disabilities can work comfortably and productively.

From improving office infrastructure to fostering an inclusive culture, companies can take meaningful action to remove barriers.

Assessing Workplace Accessibility

The first step toward creating an inclusive workplace is to evaluate the current level of accessibility. Employers should conduct an accessibility audit to identify areas that need improvement.

This can involve walking through the office and noting obstacles such as narrow doorways, inaccessible restrooms, or workstations that may not accommodate employees with mobility challenges.

Gathering feedback from employees with disabilities is also crucial. Many accessibility barriers go unnoticed by those who do not experience them firsthand.

Conducting confidential surveys or having direct discussions with employees about their needs can provide valuable insights. Employers can also work with accessibility consultants or disability advocacy organizations to get professional guidance on making improvements.

Improving Physical Infrastructure

Ensuring that office buildings are physically accessible is essential. This includes installing ramps at entrances, widening doorways, and ensuring elevators are available and functional.

Office furniture should be adjustable, allowing employees to modify their desks and chairs for comfort. Meeting rooms should have enough space for wheelchair users to navigate easily, and restrooms should be equipped with grab bars and accessible sinks.

If making major physical modifications is not immediately possible, businesses can make smaller but effective adjustments.

For example, providing height-adjustable desks, placing important resources within easy reach, and ensuring emergency exits are accessible can all contribute to a more inclusive environment.

Implementing Assistive Technology

Technology can significantly enhance accessibility for employees with disabilities. Employers should invest in software and tools that accommodate different needs.

Screen readers and speech-to-text software can help employees with visual impairments, while voice recognition tools can assist those with mobility challenges.

Companies should ensure that their internal communication platforms, HR portals, and work applications are compatible with assistive technology.

For employees with hearing impairments, video conferencing software should include captions, and meetings should be conducted in spaces with good acoustics.

Providing noise-canceling headphones for employees with sensory sensitivities can also improve their working experience. Employers should offer training on using accessibility tools so that employees can take full advantage of them.

Creating Inclusive Hiring Practices

Recruitment processes must be designed to be accessible from the start. Job descriptions should clearly state that the company welcomes applications from candidates with disabilities.

Online application forms should be screen-reader friendly, and alternative application formats should be available if needed.

Interview locations should be physically accessible, and virtual interviews should be conducted on platforms that support captioning and other accessibility features.

Employers should also provide accommodations during interviews, such as allowing extra time or offering alternative communication methods.

Beyond hiring, onboarding processes should also be inclusive. New employees should receive accessibility-related information, including how to request accommodations.

A welcoming environment from the beginning helps employees with disabilities feel valued and comfortable in their new roles.

Fostering an Inclusive Workplace Culture

A workplace cannot be truly accessible unless the culture supports inclusivity. Sensitivity training should be conducted for all employees to raise awareness about disability-related issues.

Employees should be educated on appropriate language, common misconceptions, and ways to support their colleagues without being intrusive.

Inclusive leadership plays a key role in shaping workplace culture. Managers should lead by example, demonstrating a commitment to accessibility and inclusion.

Open communication should be encouraged, allowing employees to express their concerns or needs without fear of discrimination.

Employee resource groups (ERGs) can be established to provide a support network for employees with disabilities. These groups can help raise awareness, advocate for necessary changes, and provide mentorship opportunities.

Encouraging allyship within the workplace also fosters a more supportive environment, ensuring that accessibility is not just the responsibility of employees with disabilities but of the entire workforce.

Offering Flexible Work Arrangements

Workplace accessibility is not just about physical space—it is also about work policies. Flexible work arrangements can make a big difference for employees with disabilities.

Options such as remote work, hybrid schedules, and flexible hours allow employees to manage their health conditions while remaining productive.

Employers should focus on results rather than rigid schedules. A results-oriented approach allows employees to work in a way that suits their needs while still meeting their performance goals.

Flexibility should also extend to leave policies, ensuring that employees with disabilities have the time they need for medical appointments or rehabilitation without facing career setbacks.

Regularly Reviewing and Updating Accessibility Policies

Workplace accessibility is not a one-time effort—it requires continuous improvement. Employers should conduct regular reviews of their accessibility policies, gather feedback from employees, and update accommodations as needed.

Accessibility audits should be repeated periodically to ensure that new challenges are identified and addressed.

Leadership teams should remain informed about the latest accessibility standards and best practices.

Attending disability inclusion workshops, partnering with advocacy organizations, and staying updated on legal requirements help companies remain proactive in their efforts.

Workplace accessibility in India is evolving, but there is still a long way to go before all employees with disabilities have equal opportunities to thrive.

The Future of Workplace Accessibility in India

Workplace accessibility in India is evolving, but there is still a long way to go before all employees with disabilities have equal opportunities to thrive.

As awareness grows and businesses recognize the benefits of an inclusive workforce, the momentum for change is increasing.

However, the future of accessibility will depend on how well companies, policymakers, and society as a whole work together to remove barriers and create sustainable solutions.

The Role of Technology in Driving Accessibility

Advancements in technology are making it easier than ever for companies to improve workplace accessibility. Artificial intelligence (AI), automation, and smart assistive tools are revolutionizing the way people with disabilities work.

AI-powered voice assistants, for example, help employees with mobility impairments perform tasks hands-free, while real-time transcription tools make communication easier for individuals with hearing impairments.

Virtual and augmented reality (VR/AR) are also playing a role in accessibility. These technologies allow employees to interact with digital environments in new ways, making remote collaboration more inclusive.

Companies investing in digital accessibility will not only improve the experience for employees with disabilities but also create a more innovative and efficient workplace overall.

Another significant shift is the rise of accessible design in digital workspaces. More companies are ensuring their websites, software, and internal platforms are compliant with the Web Content Accessibility Guidelines (WCAG).

The demand for accessibility-friendly digital tools will continue to grow, pushing businesses to integrate accessibility into their technology strategies from the start rather than as an afterthought.

Strengthening Legal and Policy Frameworks

Although India has laws such as the Rights of Persons with Disabilities (RPWD) Act, 2016, stricter enforcement is necessary to ensure compliance.

Many businesses still do not fully implement accessibility policies, either due to lack of awareness or reluctance to invest in changes. Stronger monitoring mechanisms, regular audits, and penalties for non-compliance could encourage more businesses to take accessibility seriously.

At the same time, incentive programs could encourage companies to go beyond minimum legal requirements. The government could offer tax benefits or funding support for businesses that proactively implement accessibility initiatives.

Public recognition and awards for accessible workplaces could also encourage businesses to take action.

Shifting from Awareness to Action

Over the past decade, awareness of workplace accessibility has increased, but awareness alone is not enough. The focus now needs to shift from understanding the problem to implementing real solutions.

Businesses must take an active role in promoting inclusivity by not just complying with laws but integrating accessibility into their company culture.

Leadership commitment is essential. Accessibility efforts should not be limited to HR or compliance departments but should be championed at the highest levels of an organization. When CEOs and executives prioritize inclusion, the entire company follows suit.

Additionally, companies need to work more closely with disability advocacy groups and organizations specializing in accessibility. Partnering with these groups ensures that businesses have the expertise needed to implement meaningful changes.

Hiring accessibility consultants, conducting employee feedback sessions, and participating in industry-wide accessibility initiatives can help businesses stay ahead in creating inclusive work environments.

The Rise of Disability Employment Programs

In the coming years, we can expect to see more businesses launching dedicated disability employment programs. These programs not only focus on hiring but also on long-term career development for employees with disabilities.

Companies that invest in mentorship programs, leadership training, and professional growth opportunities for employees with disabilities will set a new standard for workplace inclusion.

Inclusive internship programs will also play a big role. Many young professionals with disabilities struggle to enter the workforce due to a lack of experience and accessible opportunities.

By creating internship and apprenticeship programs designed for candidates with disabilities, companies can build a stronger pipeline of talent and help bridge the employment gap.

A More Inclusive Society Starts with Workplaces

Workplaces play a major role in shaping society. When businesses embrace accessibility, they set an example for schools, public spaces, and other institutions to follow.

The more inclusive workplaces become, the more likely it is that accessibility will become the norm in other aspects of life.

A truly accessible workplace does not just benefit employees with disabilities—it fosters a culture of empathy, innovation, and equality that makes the entire organization stronger.

Companies that lead in accessibility today will be the ones shaping the workforce of tomorrow, setting new benchmarks for inclusion in India and beyond.

Conclusion

Workplace accessibility in India is more than just a legal requirement—it is an opportunity to create a more inclusive, productive, and innovative workforce. While challenges remain, businesses that embrace accessibility will benefit from a diverse talent pool, higher employee satisfaction, and a stronger brand reputation.

Real change starts with action. From improving office infrastructure and adopting assistive technology to fostering an inclusive culture and strengthening hiring policies, every step toward accessibility brings us closer to a workplace where everyone can contribute equally. The future of work is inclusive, and companies that lead in accessibility today will shape a better tomorrow for employees with disabilities.

By making accessibility a priority, businesses not only comply with laws but also unlock new opportunities for growth and social impact. Now is the time to take that step.

If you’re looking for innovative solutions for workplace accessibility, explore how Robobionics is transforming lives with advanced prosthetics. Contact us today to learn more about our assistive technologies and how they can support employees with disabilities.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.