Learn how the PM National Relief Fund helps cover prosthetic limb costs in India. Find eligibility, application steps, and financial aid details!

Understanding the PM National Relief Fund for Prosthetic Assistance

In India, countless individuals face mobility challenges due to accidents, medical conditions, or congenital disabilities. Prosthetic limbs and assistive devices offer them a chance at a normal life, but the cost can be overwhelming for many families. Thankfully, the Prime Minister’s National Relief Fund (PMNRF) is one of the key financial aid options available for those in need of prosthetic assistance.

This fund has helped many people regain their mobility, independence, and dignity. However, not everyone is aware of how to apply, who is eligible, and what kind of assistance is available. Many struggle to navigate the process, unsure of where to start.

The Prime Minister’s National Relief Fund (PMNRF) was originally set up in 1948 to assist people affected by natural disasters, riots, and other emergencies.

What is the PM National Relief Fund (PMNRF)?

The Prime Minister’s National Relief Fund (PMNRF) was originally set up in 1948 to assist people affected by natural disasters, riots, and other emergencies.

Over time, the fund expanded its support to cover medical treatments for serious illnesses and disabilities, including financial aid for prosthetic limbs and assistive devices.

The fund is directly managed by the Prime Minister’s Office (PMO) and is based on voluntary donations from individuals and organizations. This means there is no fixed government budget for the fund; instead, it depends on contributions from the public.

While the PMNRF covers a variety of medical treatments, one of its most significant roles is helping those who need prosthetic limbs but cannot afford them.

Many individuals who have lost a limb due to accidents, diabetes-related complications, or other medical conditions have successfully received financial aid through this fund.

How Does the PMNRF Help with Prosthetic Assistance?

The fund provides financial assistance for prosthetic limbs, orthotic devices, and mobility aids to those who qualify. The assistance is usually given in the form of a direct payment to the hospital or medical institution providing the treatment.

For a person who has lost a limb, getting a prosthetic device is not just about mobility—it’s about regaining independence and confidence.

A prosthetic limb can allow a person to walk, work, and take part in everyday activities. However, high-quality prosthetics can be expensive, making them out of reach for many. This is where the PMNRF plays a critical role.

The Prime Minister’s National Relief Fund (PMNRF) plays a crucial role in ensuring that individuals who need prosthetic limbs or assistive devices receive the financial support they require.

How Does the PMNRF Help with Prosthetic Assistance?

The Prime Minister’s National Relief Fund (PMNRF) plays a crucial role in ensuring that individuals who need prosthetic limbs or assistive devices receive the financial support they require.

For someone who has lost a limb due to an accident, disease, or a congenital condition, mobility is often the biggest challenge. A high-quality prosthetic limb can help them regain independence, confidence, and the ability to participate in daily life.

However, the cost of these advanced prosthetics can be extremely high, making them inaccessible for many people. This is where the PMNRF steps in to provide much-needed assistance.

Who Can Apply for Prosthetic Assistance?

The PMNRF is intended for individuals facing financial difficulties and who do not have the means to afford expensive medical treatments. It is not just for those living below the poverty line but also for middle-class families struggling with high medical costs.

The fund primarily assists individuals who have suffered the loss of a limb due to accidents, diabetes-related amputations, infections, or congenital disabilities.

Many of these cases involve people who were once the breadwinners of their families but lost their ability to work due to their disability.

Children born with limb deformities or who require prosthetic support to lead a normal life are also eligible. Elderly individuals who need mobility aids such as artificial limbs, orthopedic braces, or walking supports can also apply.

The key requirement is demonstrating financial need and showing that the cost of prosthetic treatment is beyond their means.

What Type of Prosthetic Assistance is Covered?

The PMNRF provides financial aid for different types of prosthetic limbs and mobility devices based on the patient’s condition and requirements.

Basic prosthetic limbs, which allow individuals to walk and perform daily tasks, are commonly covered. Advanced prosthetic limbs, including bionic and sensor-based limbs that offer greater functionality, may also be considered in cases where they are medically necessary.

In addition to artificial limbs, the fund may cover expenses related to orthopedic braces, crutches, and wheelchairs for individuals who require mobility assistance.

In some cases, financial aid is provided for rehabilitation and physiotherapy services, which are crucial for prosthetic users to adapt to their new limbs.

How is the Financial Assistance Provided?

The financial aid given by the PMNRF is usually in the form of direct payment to the hospital, prosthetic manufacturer, or medical institution providing the treatment.

This means that once the application is approved, the patient does not receive money directly. Instead, the government ensures that the prosthetic limb is provided by an approved supplier or medical facility without the patient having to bear the cost upfront.

The amount of financial aid provided varies based on the type of prosthetic limb required and the applicant’s financial situation. Some individuals receive full financial support, while others may get partial assistance.

The decision is made on a case-by-case basis, taking into account the patient’s medical condition, income level, and the overall availability of funds.

Why is the PMNRF Crucial for Prosthetic Users?

For someone who has lost a limb, getting a prosthetic device is about more than just regaining movement. It is about restoring dignity, confidence, and the ability to lead an independent life.

Many people who require prosthetic limbs were previously active members of the workforce but found themselves unable to work after losing a limb. Without financial aid, they would have little hope of regaining their independence.

Children who need prosthetics to walk and play like other kids can have their future transformed with the right assistance. Elderly individuals who struggle with mobility can regain their freedom with the help of an artificial limb or an orthopedic aid.

The PMNRF acts as a lifeline, ensuring that financial difficulties do not stop people from accessing essential medical support.

Applying for financial aid can seem overwhelming, but understanding the process can make it easier. In the next section, we will go step by step through the application process, eligibility requirements, and tips to improve the chances of approval.

The process of applying for financial aid through the PM National Relief Fund (PMNRF) may seem complex at first, but with the right guidance, it becomes much easier to navigate.

How to Apply for Prosthetic Assistance Through the PMNRF

The process of applying for financial aid through the PM National Relief Fund (PMNRF) may seem complex at first, but with the right guidance, it becomes much easier to navigate.

Understanding the required documents, application channels, and approval process can significantly improve your chances of receiving assistance.

Step 1: Understanding the Eligibility Criteria

Before starting the application process, it is important to confirm that you meet the eligibility requirements. The PMNRF provides financial aid to individuals who require prosthetic limbs and other mobility aids but lack the financial resources to afford them.

While there is no strict income cutoff, priority is given to those from economically weaker sections or individuals facing significant financial hardship due to medical expenses.

The applicant must provide medical proof that a prosthetic limb is necessary. This is usually in the form of a doctor’s recommendation from a government or recognized private hospital. The doctor must specify why the prosthetic limb is needed and what type of device is required.

Additionally, applicants must demonstrate their financial need. Documents such as income certificates, proof of employment status, and any existing medical bills may be required to establish that the applicant cannot afford the cost of the prosthetic limb on their own.

Step 2: Collecting the Required Documents

A successful application requires proper documentation. Missing or incorrect documents can lead to delays or even rejection. The following documents are typically needed:

  1. Medical Certificate and Prescription – A letter from a government or registered private hospital confirming the need for a prosthetic limb. This must include the type of prosthetic limb required and the estimated cost.
  2. Income Proof – Documents such as a BPL (Below Poverty Line) certificate, income tax return, or salary slip to prove financial hardship.
  3. Identity and Address Proof – Aadhaar card, voter ID, or ration card to verify identity and residence.
  4. Hospital Estimate – A formal cost estimate from a hospital, prosthetic manufacturer, or rehabilitation center where the prosthetic limb will be provided. This must include details of the prosthetic device and the cost breakdown.
  5. Application Letter – A formal request letter addressed to the Prime Minister, explaining the need for financial aid, the applicant’s financial situation, and how the prosthetic limb will improve their quality of life.

Having all these documents ready before applying can prevent unnecessary delays and improve the chances of getting approved.

Step 3: Submitting the Application

Once all the documents are collected, the application can be submitted through one of the following channels:

  • Direct Submission to the Prime Minister’s Office (PMO) – The application, along with all required documents, can be sent by post to the PMO in New Delhi.
  • Online Submission through the PMNRF Website – Some cases allow applications to be submitted online via the official website of the Prime Minister’s National Relief Fund. Applicants can upload scanned copies of their documents and track the status of their request.
  • Hospital Assistance – If the prosthetic limb is being obtained from a government hospital or a recognized rehabilitation center, the hospital may assist in submitting the application directly to the PMNRF.
  • Local Government Officials – Some applications are submitted through the District Collector’s Office, Members of Parliament, or state government officials who forward the request to the PMNRF for consideration.

Step 4: Waiting for Approval

The approval process can take several weeks to months, depending on the number of applications received and the urgency of the case. After submission, the application is reviewed by officials who assess the medical necessity, financial condition, and availability of funds.

Once approved, the financial aid is not given directly to the applicant. Instead, the funds are transferred to the hospital, rehabilitation center, or prosthetic manufacturer providing the treatment.

The applicant will be notified once the assistance has been sanctioned, and arrangements will be made for the prosthetic limb to be fitted.

Step 5: Receiving the Prosthetic Limb

After approval, the applicant can visit the hospital or rehabilitation center to receive their prosthetic limb. In some cases, fittings and adjustments may be required to ensure a perfect fit.

The hospital will guide the patient on how to use and maintain the prosthetic limb for long-term benefit.

Rehabilitation therapy may also be offered to help the individual adjust to their new prosthetic device. This can include physiotherapy sessions, training on walking with the new limb, and learning how to perform daily activities efficiently.

Applying for financial assistance from the PM National Relief Fund (PMNRF) can sometimes be a challenging process, especially for those unfamiliar with government procedures.

Common Challenges and How to Overcome Them

Applying for financial assistance from the PM National Relief Fund (PMNRF) can sometimes be a challenging process, especially for those unfamiliar with government procedures.

While the fund aims to help as many people as possible, not all applications are approved. Many applicants face delays or rejections due to documentation issues, lack of awareness, or procedural errors.

Understanding these challenges and knowing how to address them can significantly increase the chances of approval.

Challenge 1: Incomplete Documentation

One of the most common reasons for delays or rejections is incomplete or incorrect documentation. Many applicants fail to provide a proper medical certificate, income proof, or hospital estimate, leading to unnecessary delays.

Missing documents can result in the application being put on hold or even rejected outright.

To overcome this, applicants must ensure that all required documents are properly prepared and verified before submission. The medical certificate should be issued by a recognized government hospital or registered private healthcare facility.

The income proof should be clear and official, such as a BPL certificate, salary slip, or income tax return. Additionally, the hospital estimate must include a detailed breakdown of costs, ensuring that the application is processed smoothly.

Challenge 2: Lack of Awareness About the Application Process

Many people who need prosthetic assistance are unaware that the PMNRF provides financial aid. Even those who have heard of the fund may not know how to apply or where to start. This lack of awareness prevents many deserving individuals from receiving assistance.

To address this issue, it is essential to seek guidance from government hospitals, local healthcare centers, or non-profit organizations that assist individuals with disabilities.

Many rehabilitation centers and social welfare offices provide free guidance on how to apply for government aid. Additionally, the official PMNRF website contains important information about the application process, eligibility criteria, and required documents.

Challenge 3: Difficulty in Reaching the Right Authorities

Some applicants struggle with where to submit their applications. While applications can be sent directly to the Prime Minister’s Office (PMO), many people prefer to route their applications through local government offices or hospitals.

However, delays can occur when applications are not forwarded to the appropriate authorities on time.

To avoid such delays, it is advisable to submit applications through multiple channels. If applying via a hospital, ensure that the administration is actively forwarding the application.

Alternatively, applicants can directly send their applications to the PMO by post or through the online submission portal, ensuring that their request reaches the right officials without unnecessary delays.

Challenge 4: Lengthy Approval Process

Since the PMNRF receives thousands of applications, approvals can sometimes take several weeks or even months. Some applicants become discouraged by the wait time and assume that their application has been rejected, even when it is still under review.

To stay informed, applicants should regularly check the status of their application by contacting the PMO or the hospital assisting with the process.

Hospitals that regularly work with government funds can sometimes provide updates on the application status. Additionally, keeping copies of all submitted documents ensures that, if any clarification is needed, the applicant can provide the necessary information promptly.

Challenge 5: Uncertainty Over Approval

Even after submitting all documents correctly, there is no guarantee that an application will be approved.

Since the PMNRF relies on public donations and funds are limited, not all requests can be granted. In some cases, applicants may receive partial financial aid instead of full coverage.

If an application is rejected, or only partial funding is provided, there are still other options available. Organizations such as the Artificial Limbs Manufacturing Corporation of India (ALIMCO) and various state government relief funds also provide prosthetic assistance.

Some non-profit organizations and private charities help individuals who do not qualify for government assistance. Exploring these alternatives can ensure that individuals still receive the support they need.

While the PMNRF is one of the most well-known sources of financial assistance, it is not the only one. Several government and non-government organizations provide aid for individuals in need of prosthetic limbs.

Alternative Financial Aid Options for Prosthetic Assistance

While the PMNRF is one of the most well-known sources of financial assistance, it is not the only one. Several government and non-government organizations provide aid for individuals in need of prosthetic limbs.

Artificial Limbs Manufacturing Corporation of India (ALIMCO)

ALIMCO is a government-owned organization that manufactures and distributes prosthetic limbs, orthopedic appliances, and mobility aids for persons with disabilities.

It runs several schemes in collaboration with the Ministry of Social Justice and Empowerment to provide free or subsidized prosthetic devices.

Those who do not receive assistance from the PMNRF may be eligible for support through ALIMCO.

The organization often works with local rehabilitation centers and hospitals to identify deserving individuals and provide them with high-quality prosthetic limbs at no cost or minimal cost.

State Government Relief Funds

Many state governments in India operate their own Chief Minister’s Relief Fund (CMRF) to provide medical assistance, including prosthetic limbs.

These funds work similarly to the PMNRF but are managed at the state level. Applicants who face difficulties in receiving assistance from the central government can explore funding options available within their own state.

Each state has different guidelines for financial assistance. Some states offer full subsidies, while others provide partial financial aid based on income level and medical necessity.

Information about state-specific relief funds can usually be obtained from district collector offices, local hospitals, or the state government’s official website.

Non-Profit Organizations and Charitable Trusts

Several NGOs and charitable trusts in India are dedicated to helping individuals who need prosthetic limbs but cannot afford them.

Organizations such as Jaipur Foot (Bhagwan Mahaveer Viklang Sahayata Samiti – BMVSS) provide free prosthetic limbs to thousands of people every year.

Some international charities also fund prosthetic aid programs in India, partnering with local hospitals and manufacturers to provide advanced prosthetic solutions at little or no cost.

These organizations often conduct free prosthetic camps, where individuals can receive custom-fitted prosthetic limbs in a single day.

Corporate Social Responsibility (CSR) Initiatives

Many private companies in India contribute to healthcare and disability assistance through their Corporate Social Responsibility (CSR) programs. Some companies partner with hospitals and prosthetic manufacturers to sponsor prosthetic limbs for individuals in need.

Applicants can check with local corporations, industrial groups, and CSR foundations to see if they have ongoing projects related to prosthetic assistance.

Some companies run direct grant programs, while others support hospitals and rehabilitation centers that provide free prosthetic services.

The PM National Relief Fund (PMNRF) serves as a lifeline for individuals in need of prosthetic assistance. By providing financial aid to those who cannot afford prosthetic limbs, the fund helps people regain mobility, confidence, and independence. However, the application process can be challenging, and approvals are not guaranteed.

Conclusion

The PM National Relief Fund (PMNRF) serves as a lifeline for individuals in need of prosthetic assistance. By providing financial aid to those who cannot afford prosthetic limbs, the fund helps people regain mobility, confidence, and independence. However, the application process can be challenging, and approvals are not guaranteed.

To improve the chances of receiving assistance, applicants must ensure that all required documents are in order, submit their applications through the right channels, and follow up on the status of their requests. Even if an application is not approved, there are several alternative options available, including state government relief funds, NGOs, and CSR initiatives.

For individuals who have lost a limb, financial barriers should not prevent them from living a full and independent life. By exploring all available funding sources, they can find the support they need to access high-quality prosthetic solutions and move forward with confidence.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

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Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.