Explore the psychological effects of hemipelvectomy amputation, including coping strategies and emotional support for improved quality of life.

Understanding the Psychological Impact of Hemipelvectomy Amputation

Losing a limb is life-changing, but a hemipelvectomy amputation—where part or all of the pelvis is removed—brings unique challenges. This is not just about physical recovery; the emotional and mental journey is just as profound.

From adjusting to a new body image to rebuilding confidence, patients experience a wide range of emotions. Some days feel overwhelming, while others bring hope and resilience. Understanding these psychological effects is crucial—not just for patients, but also for their families, caregivers, and medical teams.

Waking up after a hemipelvectomy can feel like stepping into a completely different reality. Many patients describe an initial sense of disbelief, as if their mind has not yet caught up with what their body has gone through. This is a normal reaction. The brain takes time to process major changes, and the absence of a part of the body can feel surreal.

The Emotional Journey After a Hemipelvectomy

The Initial Shock and Emotional Overwhelm

Waking up after a hemipelvectomy can feel like stepping into a completely different reality. Many patients describe an initial sense of disbelief, as if their mind has not yet caught up with what their body has gone through.

This is a normal reaction. The brain takes time to process major changes, and the absence of a part of the body can feel surreal.

Along with this shock often comes a wave of emotions—fear, sadness, confusion, and even anger. Some individuals grieve the loss of their limb, much like mourning a loved one.

It is important to recognize that these emotions are valid. They are not a sign of weakness but a natural part of adjusting to a new reality.

The medical environment itself can also contribute to emotional overwhelm. The sounds of hospital machines, the presence of doctors and nurses, and the constant reminders of surgery can make everything feel even more intense.

During this time, support from medical professionals and loved ones is crucial. Encouraging words, reassurance, and simply having someone listen can help patients feel less alone.

Coping With Body Image and Self-Identity

One of the most profound challenges after a hemipelvectomy is adjusting to a changed body. The body that was once familiar now looks and feels different, and this can lead to a deep sense of discomfort or even a loss of identity.

Many people struggle with their reflection in the mirror. They may avoid looking at themselves altogether or feel disconnected from their body. Some feel anxious about how others will perceive them.

Will they stare? Will they treat me differently? These thoughts can lead to self-consciousness and even social withdrawal.

However, acceptance does not happen overnight. It is a gradual process that involves shifting the focus from what was lost to what remains. Patients who embrace self-compassion and give themselves time to heal emotionally often find it easier to rebuild confidence.

Small steps, such as wearing clothes that make them feel comfortable or engaging in simple self-care routines, can make a big difference.

Rehabilitation plays a crucial role here. Learning to move again, using assistive devices, or even considering a prosthetic solution can bring back a sense of control.

Over time, individuals begin to see their body not as something broken, but as something strong and capable.

The Psychological Effects of Losing Independence

Before surgery, simple activities like standing up, walking across a room, or getting dressed may have been taken for granted. After a hemipelvectomy, even the most basic tasks require adaptation, and this sudden loss of independence can be incredibly frustrating.

Relying on others for help can lead to feelings of helplessness or guilt. Some individuals feel as if they are a burden, even though their loved ones are happy to assist them.

This emotional struggle can sometimes result in withdrawal, where the person avoids asking for help even when they need it.

Regaining independence, however, is not impossible. It requires patience, adaptation, and the right support systems. Occupational therapy and mobility training help patients develop new ways of performing daily tasks.

Assistive devices, prosthetics, and home modifications can also restore a sense of freedom. The key is to focus on what can be done rather than what cannot.

Facing a future that looks completely different from what was expected can bring deep anxiety. Questions like “Will I be able to work again?”, “How will my relationships change?”, or “What if I never feel normal again?” can become overwhelming. These thoughts create a sense of uncertainty, which can be mentally exhausting.

The Mental Health Challenges of Hemipelvectomy

Anxiety and Fear of the Future

Facing a future that looks completely different from what was expected can bring deep anxiety. Questions like “Will I be able to work again?”, “How will my relationships change?”, or “What if I never feel normal again?” can become overwhelming.

These thoughts create a sense of uncertainty, which can be mentally exhausting.

Some individuals also develop a fear of being in public. They worry about how others will react, whether they will be stared at, or if they will be treated differently.

This fear can sometimes lead to social isolation, making it harder to adjust.

One of the most effective ways to handle this anxiety is to take things one step at a time. Focusing on immediate, manageable goals rather than the entire future can reduce overwhelming thoughts.

Professional counseling or therapy can also help, providing a safe space to process emotions and develop coping strategies.

Depression and Emotional Numbness

Depression is common after a major life change like a hemipelvectomy. It can feel like a heavy weight, making even small tasks seem impossible. Some people experience deep sadness, while others feel emotionally numb, as if nothing matters anymore.

A lack of motivation, changes in sleep and appetite, and withdrawing from loved ones are all signs of depression. It is important to recognize these signs early. Depression does not mean a person is weak—it is a natural response to loss and change.

Connecting with a support system, whether it is family, friends, or a mental health professional, can make a significant difference. Talking about feelings rather than bottling them up can lighten the emotional load.

Engaging in activities that bring even small moments of joy—listening to music, being in nature, or creative hobbies—can help bring a sense of normalcy.

The Role of Support Systems in Mental Well-being

A strong support system can be the difference between struggling alone and finding a path forward. Family, friends, support groups, and medical professionals all play a role in emotional healing.

Loved ones may not always know what to say or do, but their presence alone can provide comfort.

Open communication is key—patients should feel comfortable expressing their needs, whether it is for emotional support, physical assistance, or simply companionship.

Peer support can be incredibly powerful as well. Talking to others who have gone through a hemipelvectomy helps individuals realize they are not alone.

Support groups, either in person or online, offer a safe space to share experiences, ask questions, and learn from others who have adapted to life after amputation.

Life after a hemipelvectomy does not mean the end of independence or happiness. It means adapting to a new way of doing things, and that process takes time. Acceptance is not about ignoring the difficulty of the situation but about learning to live with it in a way that allows for growth and fulfillment.

Rebuilding Confidence and Finding Purpose

Accepting the New Normal

Life after a hemipelvectomy does not mean the end of independence or happiness. It means adapting to a new way of doing things, and that process takes time.

Acceptance is not about ignoring the difficulty of the situation but about learning to live with it in a way that allows for growth and fulfillment.

For many, the hardest part is accepting that certain things will never be the same. Mobility, daily routines, and even social interactions may change.

This realization can be painful, but it is also the first step toward healing. The key is to focus on progress rather than perfection.

Patients who embrace small victories often find the adjustment easier. Whether it is getting out of bed without assistance, moving independently with a mobility aid, or completing a personal task without help, every achievement matters.

Celebrating these moments helps shift the focus from what was lost to what is still possible.

Setting New Goals and Expectations

One of the most effective ways to rebuild confidence is to set personal goals. Before surgery, a person’s identity may have been tied to their job, hobbies, or physical abilities.

After amputation, those same activities may seem out of reach, leading to frustration and a sense of loss. However, setting realistic and meaningful goals can bring back a sense of purpose.

These goals do not have to be big at first. Something as simple as improving mobility, engaging in physical therapy, or spending time with loved ones can be an excellent starting point.

Over time, as strength and confidence grow, larger goals—such as returning to work, traveling, or learning a new skill—can become more attainable.

The key is to adjust expectations. Instead of focusing on what cannot be done the same way as before, it is important to explore new ways of achieving goals. For example, an individual who loved running may not be able to run in the same way, but they may find joy in adaptive sports or other forms of movement.

Keeping an open mind allows for new experiences and a renewed sense of fulfillment.

Finding Strength Through Rehabilitation

Physical rehabilitation plays a huge role in emotional and psychological healing. It is not just about learning to move again—it is about regaining control and proving to oneself that progress is possible.

Physical therapy helps individuals strengthen their bodies, improve mobility, and explore assistive devices or prosthetics. Occupational therapy helps with daily tasks, ensuring that individuals can adapt to their new circumstances with confidence.

These sessions can sometimes feel frustrating, especially when progress is slow, but every small improvement adds up.

Gamified rehabilitation programs, such as those offered by Robobionics, make this process engaging and rewarding. By turning physical therapy into an interactive experience, patients are more likely to stay motivated.

These programs focus on improving motor skills, coordination, and adaptability in a way that feels less like therapy and more like a challenge to overcome.

After a hemipelvectomy, social interactions can feel different. Many individuals worry about how others will react to their appearance, mobility aids, or prosthetics. This fear can lead to hesitation when stepping outside or meeting new people.

Overcoming Social Challenges and Reconnecting With the World

Facing the Outside World Again

After a hemipelvectomy, social interactions can feel different. Many individuals worry about how others will react to their appearance, mobility aids, or prosthetics. This fear can lead to hesitation when stepping outside or meeting new people.

The reality is that some people will stare, ask questions, or make assumptions. While this can feel uncomfortable, it is important to remember that curiosity is not always meant to be unkind.

Most people are simply unfamiliar with amputations and do not know how to respond. Having a few prepared responses can help ease conversations.

A simple explanation like, “I had a surgery to remove part of my pelvis, and I’m adapting,” can be enough. Over time, these interactions become easier.

Starting small can help rebuild confidence. A short walk outside, visiting a familiar place, or meeting close friends first before attending larger gatherings can make the transition smoother.

The more positive experiences a person has, the more comfortable they will feel in public spaces.

Rebuilding Relationships and Intimacy

Relationships with family, friends, and partners often change after a hemipelvectomy. Some people may not know how to offer support, while others may become overly protective. Open communication is key to navigating these changes.

Letting loved ones know what kind of support is helpful—and what is not—can prevent misunderstandings.

For those in romantic relationships, concerns about intimacy are common. The fear of being seen differently by a partner can create distance, but honesty and reassurance can help bridge that gap.

Physical intimacy is not just about appearance; it is about connection, trust, and mutual understanding. Many couples find that talking openly about fears and expectations strengthens their bond.

Friendships can also shift. Some friends may be unsure how to act, while others may fade away entirely. While this can be painful, it is also an opportunity to build deeper connections with those who remain supportive.

Meeting new people, especially through support groups or shared activities, can lead to friendships that are built on understanding and mutual encouragement.

Returning to Work and Hobbies

Reintegrating into professional life after a hemipelvectomy can be challenging, but it is possible. Some individuals return to their previous jobs with accommodations, while others explore new career paths that align with their physical abilities.

Workplace adjustments, such as modified seating, remote work options, or assistive devices, can make a significant difference.

Hobbies and passions also play a crucial role in emotional recovery. Activities that once brought joy should not be abandoned—rather, they should be adapted.

Many sports, arts, and recreational activities have modified versions that allow individuals with limb loss to participate fully. Finding new ways to engage in meaningful activities can restore a sense of identity and fulfillment.

Recovering from a hemipelvectomy is not just about physical healing—it is about building emotional strength. The way a person thinks about their experience plays a huge role in how they move forward. A mindset focused on limitations can create frustration, while a mindset focused on possibilities can open doors to new opportunities.

Finding Long-Term Emotional Strength and Resilience

The Role of Mindset in Recovery

Recovering from a hemipelvectomy is not just about physical healing—it is about building emotional strength. The way a person thinks about their experience plays a huge role in how they move forward.

A mindset focused on limitations can create frustration, while a mindset focused on possibilities can open doors to new opportunities.

This does not mean ignoring the difficulties. There will be hard days, moments of frustration, and times when progress feels slow.

But resilience comes from acknowledging those challenges while still pushing forward. Small daily victories, no matter how minor, build confidence and reinforce the idea that life can still be fulfilling.

Many individuals find that keeping a journal helps track progress and emotions. Writing down thoughts, fears, and achievements can provide clarity and serve as a reminder of how far they have come.

Over time, looking back at earlier entries can show just how much has changed and improved.

The Power of Community and Peer Support

One of the most powerful tools for emotional healing is connecting with others who have experienced similar challenges. Speaking with someone who truly understands—because they have lived through it—can be incredibly comforting.

Support groups, whether online or in-person, create a space where individuals can share experiences, ask questions, and learn from one another. These communities provide not only emotional support but also practical advice on adapting to life after amputation.

Organizations like Robobionics offer resources, rehabilitation programs, and peer support networks to help individuals transition into their new lives with confidence. Engaging in these communities can turn feelings of isolation into a sense of belonging.

Celebrating Progress and Looking Ahead

The journey after a hemipelvectomy is long, but every step forward is an achievement worth celebrating. Whether it is standing independently, learning to use a prosthetic, or regaining the confidence to go out in public, every milestone matters.

Looking ahead with a sense of purpose is key. Life will be different, but different does not mean worse. Many individuals discover new strengths, passions, and perspectives they never expected.

The focus should not be on returning to the past but on embracing the future with resilience and confidence.

Independence after a hemipelvectomy looks different, but that does not mean it is out of reach. Many people assume that losing a limb automatically means a lifetime of dependence on others. While support is important, true independence comes from adapting to new ways of doing things rather than focusing on limitations.

Moving Forward With Confidence and Purpose

Redefining What Independence Means

Independence after a hemipelvectomy looks different, but that does not mean it is out of reach. Many people assume that losing a limb automatically means a lifetime of dependence on others.

While support is important, true independence comes from adapting to new ways of doing things rather than focusing on limitations.

This process starts with small, everyday tasks. Something as simple as getting dressed, preparing a meal, or moving around the house independently can restore a sense of control.

Occupational therapy plays a major role in this, helping individuals relearn daily activities using adaptive techniques.

Mobility aids, prosthetics, and assistive devices are tools that help regain freedom. Some people initially resist using these tools because they feel it makes their disability more visible, but over time, they realize that these devices empower them rather than define them.

Whether it is a wheelchair, crutches, or a custom prosthetic, the right support can open doors to a more independent life.

Finding Meaning After Amputation

A life-changing surgery like a hemipelvectomy often brings deep reflection. Some individuals struggle with a sense of loss, not just of their limb but of their previous lifestyle, career, or hobbies.

However, many also discover new paths that bring purpose and fulfillment.

Some find meaning in advocacy, helping others who are going through similar experiences. Becoming involved in support groups, sharing personal stories, or working with rehabilitation organizations can turn personal struggles into a source of strength for others.

Others explore new interests, whether creative, professional, or recreational. A shift in physical ability does not mean a loss of passion—it simply requires adaptation.

Artists may explore different mediums, athletes may engage in adaptive sports, and professionals may pivot to careers that align with their abilities.

Volunteering, mentoring, or engaging in activities that bring joy can also provide a renewed sense of direction. Purpose is not about what is lost but about what can still be created.

Strengthening Mental and Emotional Resilience

Long-term emotional well-being requires ongoing effort. Mental resilience is like a muscle—it needs to be exercised regularly to stay strong. This means actively working on self-acceptance, challenging negative thoughts, and seeking support when needed.

One of the biggest struggles individuals face is the fear of being judged or misunderstood. The reality is that while some people may not understand, others will be compassionate and supportive.

Learning to focus on the positive interactions rather than the negative ones makes a huge difference in mental outlook.

Self-care should also be a priority. Engaging in activities that promote relaxation and well-being, such as meditation, reading, or spending time in nature, can help maintain emotional balance.

Therapy or counseling can also be a valuable tool in processing emotions and finding strategies to manage stress.

With time, patience, and the right mindset, life after a hemipelvectomy can be fulfilling, meaningful, and rich with new experiences. The journey is not about returning to the past—it is about embracing the future with courage and confidence.

Conclusion

Adjusting to life after a hemipelvectomy is a journey filled with challenges, but it is also one of resilience, adaptation, and growth. The emotional impact is just as significant as the physical recovery, but with the right mindset, support system, and tools, individuals can regain independence and confidence.

Acceptance does not happen overnight, and it is okay to struggle. What matters is taking small steps forward, setting realistic goals, and finding meaning in new ways. Whether through rehabilitation, assistive devices, or connecting with others who understand, there are many paths to rebuilding a fulfilling life.

No one has to go through this alone. Family, friends, therapists, and support groups play a crucial role in the healing process. By embracing change and focusing on possibilities, individuals can move forward with strength and purpose.

If you or a loved one are navigating life after a hemipelvectomy, Robobionics is here to support you with innovative prosthetic solutions, gamified rehabilitation, and a compassionate community. Contact us today to learn more about how we can help you regain independence and confidence in your journey ahead.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.