Discover the benefits of waterproof prosthetics, ideal for active lifestyles and greater freedom in daily activities.

Waterproof Prosthetic Limbs: Who Needs Them and Why

Prosthetic limbs are much more than mobility aids—they are life-enhancing tools that restore independence and enable users to engage in daily activities with confidence. However, not all prosthetics are built to handle every environment. For individuals who frequently encounter water, whether during work, recreation, or daily routines, waterproof prosthetic limbs offer unparalleled convenience and functionality.

Understanding who benefits most from waterproof prosthetics and the reasons behind their importance is essential for making informed decisions. This article explores the unique features of waterproof prosthetic limbs, the people who need them most, and the transformative role they play in enhancing mobility and lifestyle.

The Evolution of Waterproof Prosthetic Technology

Waterproof prosthetics are a response to the limitations of traditional devices. While conventional prosthetics are designed for land-based mobility and activities, exposure to water can damage components, degrade performance, and lead to discomfort. Waterproof designs overcome these challenges by integrating materials and mechanisms that function seamlessly in wet environments.

The Difference Between Water-Resistant and Waterproof

A common point of confusion is the distinction between water-resistant and waterproof prosthetics. Water-resistant prosthetics can handle occasional splashes or brief exposure to moisture but are not designed for full submersion.

Waterproof prosthetics, on the other hand, are engineered to withstand prolonged contact with water, whether in a swimming pool, the ocean, or a rainy environment.

For users who need complete freedom around water, the waterproof option is indispensable. These devices are crafted with sealed joints, corrosion-resistant materials, and robust mechanisms that maintain performance under challenging conditions.

The Difference Between Water-Resistant and Waterproof

The Role of Materials in Waterproof Design

The materials used in waterproof prosthetics are critical to their functionality. Metals like titanium and stainless steel resist rust and corrosion, while durable plastics and silicone components prevent water penetration.

Additionally, advanced sealing technologies ensure that water cannot enter sensitive areas, such as electronic joints or sockets.

Businesses focused on manufacturing waterproof prosthetics must prioritize the selection of these high-performance materials. Highlighting these features during user consultations or marketing efforts can help potential buyers understand the durability and long-term benefits of these devices.

From Basic Protection to Seamless Performance

The earliest attempts at water-resistant prosthetics were limited in scope, providing partial protection from moisture but failing to deliver true waterproof functionality.

These devices often relied on external coverings or coatings that were cumbersome to apply and degraded over time. While they offered some utility, they lacked the robustness and adaptability required for prolonged exposure to water.

Modern waterproof prosthetics represent a paradigm shift. Today’s designs integrate water-resistant features at a fundamental level, with sealed joints, corrosion-resistant materials, and hydrophobic coatings that ensure durability and performance in a wide range of conditions.

This evolution has been spurred by feedback from users seeking prosthetics that can handle their daily routines, recreational activities, and professional demands without interruption.

Integration of Advanced Materials

One of the key milestones in the evolution of waterproof prosthetics has been the adoption of advanced materials. Metals like titanium and stainless steel, known for their strength and resistance to corrosion, have become standard components in these devices.

At the same time, lightweight polymers and silicones have been engineered to create watertight seals, ensuring that sensitive components remain protected even during submersion.

For businesses, investing in the development and sourcing of these materials is critical. Manufacturers can benefit from forming partnerships with suppliers specializing in high-performance alloys and plastics, ensuring that their products meet rigorous quality and durability standards.

Additionally, educating users about the materials used in their prosthetics builds trust and confidence, reinforcing the value of these innovations.

Leveraging Engineering Precision

The evolution of waterproof prosthetics has also been marked by advancements in engineering precision. Complex sealing mechanisms, such as O-ring gaskets and ultrasonic welding, now ensure that water cannot penetrate critical areas like electronic joints or sockets.

These innovations have been especially transformative for smart prosthetics, which incorporate electronic components that require robust protection from water and humidity.

For businesses, prioritizing engineering excellence in the design phase is essential. Collaborating with engineers who specialize in waterproofing technologies or investing in R&D to develop proprietary sealing techniques can differentiate a brand from its competitors.

Highlighting these technical achievements in marketing efforts can also position the company as a leader in innovation and reliability.

Who Benefits from Waterproof Prosthetics?

While anyone can appreciate the convenience of a waterproof prosthetic, certain individuals benefit significantly more from this innovation due to their unique lifestyles, professions, or hobbies.

Active Outdoor Enthusiasts

For individuals who enjoy outdoor activities such as swimming, kayaking, or fishing, waterproof prosthetics open up a world of possibilities. These users often encounter unpredictable environments, including wet terrain or water-based recreation, where traditional prosthetics might fail.

Waterproof designs ensure that users can participate fully without worrying about damaging their device or compromising safety. For businesses, catering to this demographic involves understanding their needs and designing prosthetics that balance durability with lightweight, ergonomic construction.

Professionals in Wet Environments

People working in professions that involve regular exposure to water, such as lifeguards, fishermen, or marine workers, rely on prosthetics that can withstand their demanding conditions.

Waterproof prosthetics not only enhance job performance but also ensure that users can work confidently without interruptions caused by equipment failure.

For businesses, emphasizing the reliability of waterproof prosthetics under professional conditions can resonate strongly with this audience. Offering customized solutions tailored to specific industries further strengthens trust and credibility.

Professionals in Wet Environments

Parents and Caregivers

Parents and caregivers, particularly those with young children, often find themselves in situations where water exposure is unavoidable. From giving baths to participating in poolside activities, waterproof prosthetics allow them to stay engaged without limitations.

For businesses, recognizing this group as a key demographic and sharing relatable user stories can highlight how waterproof prosthetics enhance family life.

The Everyday Convenience of Waterproof Prosthetics

Waterproof prosthetics aren’t just for extreme activities or professional use—they offer immense value in everyday life. For many users, the ability to navigate wet environments without concern transforms mundane tasks into stress-free experiences.

Independence in Daily Routines

Daily activities such as showering, washing dishes, or walking in the rain can be challenging for individuals with traditional prosthetics. Waterproof designs eliminate the need for constant removal or additional protective covers, providing users with independence and confidence.

For example, a lower-limb waterproof prosthetic allows users to transition from a workout to the shower seamlessly, while an upper-limb device can handle splashes during meal preparation. For businesses, emphasizing these practical benefits appeals to users who prioritize convenience in their everyday lives.

Enhancing Travel Experiences

Travel often involves encounters with water, from visiting the beach to exploring rainy destinations. Waterproof prosthetics ensure that users can fully enjoy these experiences without being restricted by their device. The ability to swim, wade through water, or walk on wet surfaces enhances the freedom and enjoyment of travel.

For businesses, marketing waterproof prosthetics as essential travel companions can capture the attention of users who lead active, adventurous lives. Sharing testimonials or case studies from travelers who have benefited from these devices adds a personal and relatable touch.

Key Features to Look for in Waterproof Prosthetics

Selecting the right waterproof prosthetic involves understanding the features that make a device truly effective in wet environments. Advanced materials, functional designs, and thoughtful engineering all play a role in delivering a superior experience.

Durable and Corrosion-Resistant Materials

Waterproof prosthetics must withstand constant exposure to water without degrading. Components made from materials like titanium, stainless steel, and marine-grade plastics ensure durability and resistance to rust or corrosion. Silicone liners and seals further enhance the device’s ability to repel water and maintain functionality over time.

For businesses, educating users about the materials used in their prosthetics highlights the value and longevity of the product. Including technical details or certifications in promotional materials can also build trust and credibility.

Durable and Corrosion-Resistant Materials

Advanced Sealing Technology

One of the most critical aspects of a waterproof prosthetic is its ability to prevent water from entering sensitive areas, such as electronic components or the socket interface.

Advanced sealing technologies, such as rubberized gaskets or watertight connectors, ensure that the device remains operational even when submerged.

For users who rely on smart prosthetics with electronic features, the assurance that their device is fully protected is paramount. Businesses that invest in robust sealing solutions can position themselves as leaders in innovation and reliability.

Lightweight and Ergonomic Design

While durability is essential, a waterproof prosthetic should also be lightweight and easy to wear. Overly heavy or cumbersome devices can strain the user and reduce overall comfort. Ergonomic designs that prioritize balance and flexibility ensure that the prosthetic feels natural, even during extended use in water.

For businesses, emphasizing the balance between strength and comfort in their designs appeals to users seeking both performance and ease of use. Offering trial periods or demonstrations allows potential buyers to experience these benefits firsthand.

Innovations Driving the Future of Waterproof Prosthetics

The field of waterproof prosthetics is evolving rapidly, with innovations that enhance functionality, comfort, and durability. These advancements are redefining what users can expect from their prosthetic devices, making them more versatile and user-friendly than ever before.

Smart Waterproof Prosthetics

Smart technology has found its way into waterproof prosthetics, enabling features like activity tracking, personalized settings, and even real-time feedback. Users can now monitor their device’s performance through companion apps, adjusting resistance or grip strength as needed, even in wet environments.

For example, a waterproof lower-limb prosthetic equipped with sensors can detect water resistance during swimming and adjust accordingly to ensure smooth, natural movements. Upper-limb devices might include touch sensors that function underwater, allowing users to manipulate objects with precision.

For businesses, integrating smart features into waterproof designs offers a competitive edge. Highlighting these innovations in marketing materials and demonstrating their practical applications builds excitement and trust among users.

Enhanced Grip and Traction

For users navigating slippery surfaces, grip and traction are critical. Waterproof prosthetics now feature specialized soles, treads, or coatings that mimic the anti-slip properties of natural skin. These enhancements provide stability and safety, whether users are walking on wet tiles, riverbeds, or sandy beaches.

For businesses, showcasing how these features improve safety and usability can resonate strongly with users who prioritize confidence in their movements. Sharing visual demonstrations, such as videos of the prosthetic in action on various surfaces, adds credibility and impact.

Enhanced Grip and Traction

Modular Designs for Versatility

Modular waterproof prosthetics offer users the flexibility to adapt their device for different activities or environments. For instance, a lower-limb prosthetic might include interchangeable feet designed for swimming, running, or hiking. These modular options allow users to maximize the value of their prosthetic while ensuring it meets their diverse needs.

For businesses, offering customizable solutions demonstrates a commitment to user-centric design. Encouraging users to select components that align with their lifestyle reinforces the idea that their prosthetic is uniquely tailored to them.

Addressing Challenges in Waterproof Prosthetic Design

While waterproof prosthetics offer significant benefits, they also come with unique challenges that manufacturers must address to deliver reliable and user-friendly devices.

Balancing Waterproofing and Breathability

Creating a prosthetic that is fully waterproof without sacrificing breathability can be complex. A sealed device may trap heat or moisture inside, leading to discomfort or skin irritation. To address this, manufacturers are incorporating moisture-wicking materials and venting systems that maintain comfort while keeping water out.

For businesses, communicating how these solutions improve the user experience can build confidence in the product. Educating users on proper care and maintenance further ensures they get the most out of their prosthetic.

Ensuring Durability Under Prolonged Use

Prolonged exposure to water, especially in saltwater or chlorinated environments, can take a toll on materials and mechanisms. Manufacturers must test their devices rigorously to ensure they withstand these conditions without degrading.

For businesses, transparency about testing standards and durability certifications reassures users that their investment is protected. Offering warranties or service plans tailored to waterproof prosthetics adds another layer of trust and support.

Overcoming Cost Barriers

Waterproof prosthetics, with their advanced materials and features, often come at a higher cost than traditional devices. This price point can be a barrier for some users, particularly in regions with limited access to funding or insurance coverage.

Businesses can address this challenge by offering flexible financing options, collaborating with funding organizations, or exploring cost-effective manufacturing techniques like 3D printing. Highlighting these efforts in user communications demonstrates a commitment to accessibility and inclusion.

Overcoming Cost Barriers

Empowering Users Through Education

Understanding how to use, care for, and maintain a waterproof prosthetic is essential for maximizing its benefits. Businesses play a key role in empowering users with the knowledge they need to make the most of their device.

Comprehensive Onboarding

When users receive a waterproof prosthetic, the onboarding process should include detailed guidance on its features, capabilities, and maintenance requirements. Providing hands-on training, instructional videos, or interactive apps ensures users feel confident and prepared.

For businesses, a thorough onboarding experience sets the stage for long-term user satisfaction. Offering follow-up consultations or refresher sessions ensures users continue to feel supported as they adapt to their prosthetic.

Ongoing Support and Resources

Waterproof prosthetics may require specific care, such as cleaning after exposure to saltwater or ensuring seals remain intact. Businesses can provide users with easy-to-follow care guides, maintenance kits, or access to professional servicing.

Additionally, creating an online hub with resources like FAQs, troubleshooting tips, and user forums fosters a sense of community and accessibility. These efforts not only enhance the user experience but also reinforce the brand’s reputation for reliability and care.

The Social and Psychological Impact of Waterproof Prosthetics

Beyond the physical benefits, waterproof prosthetics play a significant role in improving the social and psychological well-being of users. These devices enable individuals to participate fully in activities that might otherwise feel restricted, fostering a sense of inclusion and self-confidence.

Breaking Barriers to Social Interaction

For many users, the fear of damaging their prosthetic or the inconvenience of removing it in certain situations can create social barriers. Waterproof prosthetics remove these obstacles, allowing individuals to engage in activities like swimming at a party, enjoying water sports, or simply walking in the rain without hesitation.

This newfound freedom encourages users to be more active in their social lives, strengthening relationships and building confidence. Businesses that share stories of how waterproof prosthetics have empowered users socially can resonate deeply with potential buyers, emphasizing the transformative impact of their products.

Boosting Self-Confidence

The ability to navigate wet environments without fear or limitation can significantly enhance a user’s self-image. Waterproof prosthetics not only provide functional benefits but also symbolize resilience and adaptability, empowering users to embrace life’s challenges with renewed confidence.

For businesses, focusing on the emotional benefits of waterproof prosthetics in marketing campaigns creates a compelling narrative. Highlighting the personal growth and achievements of users demonstrates the holistic value of these devices.

Sustainability in Waterproof Prosthetic Design

As the demand for waterproof prosthetics grows, integrating sustainable practices into their design and production becomes increasingly important. Manufacturers have an opportunity to lead the way in creating environmentally responsible solutions without compromising performance.

Eco-Friendly Materials

Using sustainable materials such as recycled metals, biodegradable plastics, or bio-based polymers reduces the environmental impact of waterproof prosthetics. These materials are not only durable but also align with the growing consumer demand for eco-conscious products.

For businesses, emphasizing the use of sustainable materials in waterproof designs can appeal to environmentally conscious users. Providing certifications or data on the environmental benefits of these materials strengthens credibility and trust.

Modular and Recyclable Components

Designing waterproof prosthetics with modular components ensures that individual parts can be replaced or upgraded without discarding the entire device. This approach reduces waste and extends the prosthetic’s lifespan.

For businesses, offering take-back programs for old prosthetics or collaborating with recycling initiatives demonstrates a commitment to sustainability. Sharing these efforts with users reinforces the brand’s dedication to both innovation and environmental responsibility.

Modular and Recyclable Components

The Future of Waterproof Prosthetics

The next generation of waterproof prosthetics promises even greater advancements, driven by cutting-edge technology and user-focused design. Innovations in materials, smart features, and manufacturing techniques are set to redefine the possibilities for these devices.

Seamless Integration with Smart Ecosystems

Future waterproof prosthetics will likely integrate seamlessly with smart ecosystems, allowing users to control their devices through voice commands, wearable tech, or even neural interfaces. These advancements will enhance usability and customization, making prosthetics more intuitive than ever before.

For businesses, staying ahead of these trends by investing in research and development ensures readiness for the evolving market. Highlighting a commitment to future-forward designs positions the brand as a leader in innovation.

Expanding Accessibility

As technology advances, the cost of manufacturing waterproof prosthetics is expected to decrease, making these devices more accessible to a broader audience. Initiatives to subsidize or provide affordable options will further democratize access to this transformative technology.

For businesses, collaborating with non-profits, government programs, or healthcare providers to expand accessibility demonstrates a genuine commitment to improving lives. Sharing these efforts transparently enhances the brand’s reputation and social impact.

Conclusion

Waterproof prosthetics represent a remarkable intersection of technology, functionality, and user-centric design. By enabling individuals to navigate wet environments confidently, these devices remove limitations and open up new possibilities for work, recreation, and daily living.

For users, the decision to invest in a waterproof prosthetic is about more than practicality—it’s about reclaiming freedom, enhancing social engagement, and embracing an active lifestyle without hesitation. For businesses, the development and promotion of waterproof prosthetics offer an opportunity to drive innovation, build lasting relationships with users, and contribute meaningfully to the industry.

As the technology continues to evolve, the impact of waterproof prosthetics will only grow, empowering individuals to live without boundaries and inspiring a future where mobility is accessible to all. Through dedication, collaboration, and innovation, we can ensure that waterproof prosthetics remain at the forefront of this transformative journey.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.