Why Prosthetic Fitment Is the Key to Comfort and Mobility

Losing a limb changes everything. Daily tasks that once felt easy—like holding a cup, walking to the market, or buttoning a shirt—suddenly feel like mountains to climb. But modern prosthetics give people a second chance at comfort, control, and independence. Still, even the best-designed prosthetic won’t work well if it doesn’t fit right.

At Robobionics, we’ve seen this time and again. The fit of a prosthetic can make the difference between a user wearing it every day with confidence—or leaving it unused in a drawer. That’s why prosthetic fitment is not just a step in the process. It’s the foundation of mobility, comfort, and freedom.

We’re here to break it all down—without jargon, without complexity. Whether you’re someone who uses a prosthetic, a caregiver, or just curious about how prosthetics really work, this guide will walk you through everything you need to know.

Many people think fitment is just about taking a few measurements and picking a size. But it’s much deeper than that.

Understanding What Prosthetic Fitment Really Means

More Than Just a Measurement

Many people think fitment is just about taking a few measurements and picking a size. But it’s much deeper than that.

Prosthetic fitment is the careful process of shaping, adjusting, and fine-tuning the artificial limb so that it feels like a natural part of the body. It’s a balance of function, alignment, comfort, and personal preference.

When a prosthetic fits well, the person using it forgets it’s even there. It doesn’t rub, pinch, slip, or cause pain. Instead, it becomes a true extension of their body. This seamless experience comes from an expert fitting process, not just good materials.

At Robobionics, we spend time learning how the user moves, where they feel pressure, and how their body responds to motion. That’s how we shape each solution—patient by patient.

The Human Body Is Always Changing

Even after the best prosthetic is made and fitted, the body continues to change. After an amputation, the residual limb can swell, shrink, or shift in shape.

Muscle tone can change with use. Scar tissue may develop or heal. These changes can affect how the prosthetic feels or performs, even after just a few weeks.

That’s why prosthetic fitment is not a one-time event. It’s an ongoing relationship between the user and the provider. Small changes to a socket or alignment can have a huge impact on how someone walks, grips, or balances.

When these changes are ignored, users may feel frustrated, tired, or even in pain. They may stop using their device altogether.

By partnering with a company like Robobionics, users get regular access to re-fitting, tweaking, and support.

Our team works closely with clinics like Omnify Prosthetics to ensure that changes in the body are matched with thoughtful, timely updates to the device. The goal is always long-term comfort, not just a quick solution.

A Good Fit Starts with a Good Evaluation

Before the first fitting ever takes place, it’s important to truly understand the person who will wear the prosthetic. This means more than medical records. It means listening.

We ask about daily routines, goals, concerns, and pain points. We watch how they move and how they adapt.

This helps us decide the best type of prosthetic, the right design features, and the right materials to use. For example, someone who wants to play cricket again will need a very different fit and build compared to someone who mostly stays indoors.

That’s why we start every journey at Robobionics with a full evaluation. From there, we create a personalized roadmap that guides the entire process—from trial to training to final fitting.

When you start with a clear understanding, the outcome is far more successful.

Comfort Isn’t Optional—It’s Everything

Many people assume a prosthetic will be uncomfortable by default. That idea is outdated. A well-fitted prosthetic should feel secure, light, and almost invisible in daily life.

It should allow smooth movement, steady posture, and easy transitions between standing, sitting, and walking.

Discomfort comes when the socket presses against sensitive areas, or when movement causes rubbing and pressure points.

Sometimes it’s caused by heat buildup or improper alignment. That’s why our fitment process includes advanced scanning, 3D modeling, and custom shaping.

Our flagship product, Grippy™, is a great example of what a good fit looks like in action. It’s lightweight, ergonomic, and designed with user feedback in mind.

Every Grippy™ user goes through a full demo and trial stage, where we ensure the device feels right and works naturally before final delivery. Book a free demo of Grippy™ now and experience the difference.

We also offer gamified home-based rehabilitation that helps users adapt to their prosthetics comfortably, at their own pace.

This makes the entire process smoother and helps the brain reconnect with movement in a fun, low-pressure way. Learn how gamified rehab can improve your prosthetic experience—contact us today.

Mobility doesn’t begin at the foot or hand of a prosthetic. It begins where the device connects to the body. This connection point—often the socket or harness—is the most critical part of the entire design. If this connection is unstable or uncomfortable, everything else becomes harder.

The Link Between Fitment and Long-Term Mobility

Movement Starts at the Point of Connection

Mobility doesn’t begin at the foot or hand of a prosthetic. It begins where the device connects to the body. This connection point—often the socket or harness—is the most critical part of the entire design.

If this connection is unstable or uncomfortable, everything else becomes harder.

A poor fit can cause the user to walk with an uneven gait, shift their balance unnaturally, or place extra pressure on joints and muscles.

Over time, this can lead to pain in the back, hips, or shoulders. Some users even develop sores or chronic skin irritation, all because the fit wasn’t right from the start.

That’s why we treat the socket as the heart of the prosthetic at Robobionics. It’s not just a shell that holds the limb—it’s a custom-built bridge between machine and muscle, designed to move with the body and respond naturally.

When this connection is perfect, the user can walk more confidently, grip objects with greater control, and perform tasks for longer periods without fatigue.

How Alignment Affects Freedom of Movement

Even a prosthetic that looks well-fitted might not function well if it’s not aligned correctly. Alignment is about more than just angles. It’s about how the device shifts weight, handles motion, and reacts to forces.

A prosthetic leg that’s misaligned can cause limping or dragging, which not only makes walking harder but also tires the body quickly. It might even lead to falls.

This is why, during our fitment sessions, we don’t stop at shape and size. We watch how the user moves with the prosthetic.

We adjust based on their walk, their speed, their muscle control, and how well their posture holds up over time. Often, subtle tweaks—barely visible to the eye—can unlock completely new levels of mobility.

It’s a bit like tuning an instrument. The basics might be there, but without fine adjustments, it won’t perform its best.

At Robobionics, we fine-tune until every movement feels smooth and stable. We want users to trust their prosthetic as they walk into every room, cross the street, or climb stairs—without fear or hesitation.

Real People, Real Progress

We’ve worked with hundreds of users over the years, each with unique goals, challenges, and stories. One of our users, a young man in his early twenties, came to us after struggling with two different prosthetic hands that he couldn’t use comfortably.

They were either too tight or too heavy, and he had lost confidence in the whole idea of using a bionic hand.

When he tried Grippy™, he was hesitant. But after a trial period with our guided fitment support, he began to smile again.

He picked up a glass, flipped a book page, and even played a quick mobile game—all things he hadn’t done with ease for months. His entire posture changed, and his mindset shifted from frustration to hope.

This is what the right fitment does. It restores trust—not just in the device, but in oneself.

If you or someone you know is struggling with a poorly fitting prosthetic, don’t settle. Talk to our experts at Robobionics and see what a truly customized solution feels like.

Our clinics are ready to evaluate your current fit and explore better options, with zero pressure.

Why Follow-Up Care Matters Just as Much

Even after the perfect fit is found, life keeps moving. Bodies shift. Needs evolve. That’s why we never consider the fitment process “done.”

Regular follow-ups are part of every Robobionics journey. These sessions aren’t just check-ins—they’re opportunities to make life easier, one small tweak at a time.

Sometimes the user has grown stronger and needs more advanced movement. Other times, they might need something softer or more supportive during recovery. We’re there for all of it.

With our clinics and partners across India, including Omnify Prosthetics, users can get repairs, adjustments, or re-fitting without long waits or international shipping delays.

This kind of fast, local service is one of the biggest benefits of working with a Make-in-India brand like ours. We understand local lifestyles, climate conditions, and daily habits.

We build solutions for the lives people actually live here, and we back it up with personal, ongoing support.

Losing a limb doesn’t just change how a person moves. It affects how they see themselves. Many people feel uncertain, self-conscious, or afraid to go out in public.

The Emotional Impact of a Well-Fitted Prosthetic

Rebuilding Confidence with Every Step

Losing a limb doesn’t just change how a person moves. It affects how they see themselves. Many people feel uncertain, self-conscious, or afraid to go out in public.

These emotional struggles can be just as challenging as the physical ones. But when a prosthetic fits well and works smoothly, it begins to rebuild that lost confidence.

A secure, natural-feeling fit allows users to stop worrying about slips or discomfort. Instead, they focus on what they can do—grabbing a cup of chai, shaking a hand, or climbing onto a scooter.

With each small success, the fear starts to fade. People start to feel like themselves again.

This emotional shift is something we take seriously at Robobionics. We’re not just crafting devices—we’re restoring dignity.

A big part of our mission is to give people their sense of independence back. We’ve seen users go from withdrawn and anxious to outgoing and full of life after just a few weeks of proper fitment and guided support.

It’s why we offer demos and trials before the final delivery. We want users to live with the prosthetic, test it in their real world, and speak honestly about how it feels.

Their feedback is our blueprint. Only then do we finalize the fit—because we’re not satisfied until they feel ready to face the world with confidence.

Trusting Your Body Again

When a limb is lost, people often feel like they’ve lost control of their body. A poorly fitted prosthetic makes that worse—it can feel like a foreign object that’s always in the way.

But a good fit has the opposite effect. It restores that sense of control. It lets the brain reconnect with motion, intention, and balance.

We see this clearly in our gamified rehab programs. When users play interactive, movement-based games at home, they begin to train their body and mind together.

The exercises don’t feel like therapy—they feel like play. And that joy turns into progress. Over time, the prosthetic starts to feel like a natural part of the user’s identity, not just a tool.

This emotional and mental shift is priceless. It builds a deeper trust between the person and their prosthetic. It also reduces hesitation, fear of falling, and performance anxiety. Every step becomes lighter. Every motion feels more natural.

Our home-based gamified rehabilitation programs are included in our service plan not as a bonus, but as a key part of the fitment process.

They’re what make the difference between just wearing a prosthetic and truly living with one. If you’re curious about how these programs work, reach out to us—we’d love to show you a demo.

Support Makes All the Difference

Fitment doesn’t happen in isolation. It’s not just about the device or the measurement—it’s about the care that surrounds it.

A supportive, skilled team can spot problems early, offer solutions quickly, and guide users through every challenge with patience.

That’s why Robobionics partners with trusted clinics like Omnify Prosthetics across India. These centers provide local care with a human touch.

Whether it’s a small adjustment, a socket replacement, or a new training technique, our support teams are just a call or visit away.

This fast, personal service is what makes our approach stand out from many imported prosthetics. With overseas models, even minor issues can lead to weeks of delay.

But we believe that no one should have to wait to feel whole again. Our Make-in-India model gives users faster turnarounds, better customization, and more personal attention.

When users know they’re supported—not just during the first fitting, but every step after—they gain a sense of security. That security leads to freedom. And freedom is what prosthetics are all about.

Technology has transformed prosthetic care in ways that were hard to imagine even a decade ago. What once relied on guesswork and manual molds is now led by precision scanning, digital modeling, and 3D printing.

The Role of Technology in Perfecting Fitment

How Advanced Tools Are Changing Lives

Technology has transformed prosthetic care in ways that were hard to imagine even a decade ago. What once relied on guesswork and manual molds is now led by precision scanning, digital modeling, and 3D printing.

At Robobionics, we use these tools not because they’re trendy, but because they make real people more comfortable, faster.

The most powerful part of this technology is how it adapts to each individual. With 3D scanning, we can capture the exact shape of a user’s limb within minutes—every curve, contour, and unique structure.

That scan becomes the starting point for a perfectly tailored socket or hand design.

Next, we use digital modeling software to simulate movement. This helps us understand how the prosthetic will respond to walking, lifting, bending, or pressure.

We can tweak the shape or adjust angles before ever printing the device. This means fewer errors, better comfort, and faster delivery.

With 3D printing, we take this precision even further. Our flagship Grippy™ bionic hand is 3D-printed using lightweight, durable materials.

It’s not only shaped for each user’s body—it’s shaped for their life. From school to work to social life, the design supports real-world demands.

And because we design and manufacture locally, we can respond quickly. If a user needs a change, we don’t wait on foreign parts or distant labs. We modify, reprint, and fit again—all within our ecosystem.

Precision Creates Possibility

When fitment is powered by accurate digital tools, small problems get solved before they become big ones. A tiny pressure point that might cause discomfort after weeks of wear can be spotted in the model and adjusted instantly.

The curve of a socket, the grip of a hand, the angle of a wrist—all of these matter when comfort is the goal.

Technology doesn’t replace human care. It enhances it. Our expert team combines engineering with empathy.

We study how the user moves, how they react, how they smile—or frown—during testing. Then we return to the digital design and fine-tune it based on those real reactions.

This mix of high-tech and human touch is what makes our process so effective. It’s not just about creating a prosthetic that looks good. It’s about one that feels right, every time it’s worn.

At Robobionics, we use every tool at our disposal to ensure that users receive the best fit possible.

And that fit isn’t just for today—it evolves as they grow, move, and explore new parts of their life. That’s the power of combining technology with care.

Training the Brain for Better Fit

An often-overlooked part of prosthetic fitment is how the brain adjusts to the device. This process, known as neuroadaptation, is the brain’s way of mapping the prosthetic into its sense of the body.

When the fit is off, the brain resists. But when the fit is right, the brain accepts it—and starts using it naturally.

This is why training and rehabilitation are so essential. They help the brain form new connections and re-learn how to move. But training works best when the device already fits comfortably.

If the prosthetic causes pain or slips, it creates confusion. The brain doesn’t trust the motion, and progress stalls.

That’s why we include gamified rehab programs as part of our fitment journey. These games help users practice small movements in a relaxed, fun way.

Over time, this builds muscle memory and brain patterns that support smooth, automatic motion.

It’s not about speed. It’s about connection—between mind and machine, between movement and confidence. And it starts with a fit that feels like home.

If you’re ready to start your own journey toward better movement, contact us today and explore how our tech-powered fitment process can help you live better.

Common Fitment Challenges and How We Solve Them

When Fitment Feels Off

Even with all the technology and care in the world, there are times when a prosthetic doesn’t feel right. Maybe it’s too tight.

Maybe it moves too much. Sometimes the user feels a strange pressure when walking or holding something. These moments can be frustrating, especially after the excitement of getting a new prosthetic.

But these issues don’t mean the device has failed. Most of the time, they just mean the fit needs a few adjustments.

The body is unique. It heals, changes, and adapts at its own pace. And the prosthetic must evolve with it.

At Robobionics, we encourage users to speak up when something doesn’t feel right. There’s no such thing as being “too picky” when it comes to comfort.

A small fix today can prevent a big problem tomorrow. That’s why our clinics and partners, including Omnify Prosthetics, are trained not just to provide the device, but to listen, observe, and adapt.

If you’ve been living with a prosthetic that never quite felt right, it’s not too late. Come in for a free evaluation. We’ll assess your current device and talk through options—no pressure, just support.

Addressing Skin Problems and Pressure Points

Skin issues are one of the most common signs of poor fitment. Redness, blisters, or sore spots often show up after wearing a prosthetic for several hours.

These problems may seem small at first but can become painful if ignored.

The solution usually lies in the socket design or the lining materials. A socket that presses unevenly can cause friction or block blood flow.

Heat and moisture can also lead to discomfort, especially in warmer climates. That’s why we use breathable, skin-friendly materials and include proper ventilation zones in our design.

We also educate every user about how to clean and care for their skin. Hygiene is a big part of comfort. A clean, dry limb responds better to the prosthetic and heals faster if there’s ever irritation.

If adjustments are needed, we respond quickly—because healthy skin equals happy movement.

We’ve also designed our fitment programs with follow-up checkpoints. These allow us to monitor the skin’s response, make small shifts in pressure zones, or replace liners when needed. It’s proactive, not reactive—and it works.

Tackling Limb Volume Changes

Limb volume doesn’t stay constant. It can change throughout the day or over months. Factors like diet, activity, hydration, and healing can all cause the residual limb to swell or shrink slightly. These changes can throw off the entire fit.

We tackle this by building in flexibility. Our sockets can often be adjusted or relined without needing to replace the entire device.

We also educate users on how to recognize when their limb volume is changing. Feeling tighter in the morning or looser in the evening? That’s valuable information.

For many users, we create customized liners and inserts that can be swapped out depending on how the limb feels.

This gives them more control over their comfort and avoids the frustration of a device that seems to change overnight.

At Robobionics, we believe in adaptability—not just in our products, but in our approach. Life changes. Bodies change. And your prosthetic should be ready for both.

When Mental Fatigue Sets In

Sometimes, the challenge isn’t physical—it’s mental. Getting used to a prosthetic can be exhausting. The brain is learning new patterns. The body is moving in new ways. Every small action requires focus and energy, especially in the early days.

This kind of fatigue is normal, but it becomes worse if the prosthetic doesn’t fit well. A poor fit means more thinking, more adjusting, and more stress.

The user begins to feel overwhelmed. They may start skipping wear time or avoiding certain tasks, which only delays progress.

We prevent this by creating a calm, supportive environment during the fitment process. Our goal is to make the prosthetic feel intuitive—not just functional.

We break the training into small, achievable steps. We celebrate wins, even the small ones. And we remind users that every journey is personal.

Gamified rehab also helps reduce mental fatigue. By turning training into play, users stay motivated and curious. Instead of forcing practice, we encourage discovery. The mind relaxes, and the body follows.

If you or someone you love is feeling worn out by prosthetic use, it might not be a lack of effort. It might be a poor fit. We’re here to help make things easier.

Every person’s body is unique. From bone structure to skin sensitivity to daily habits, no two users experience prosthetic wear in exactly the same way. This is why off-the-shelf solutions often fall short. What works well for one person might feel completely wrong for another—even if their limb loss looks similar on paper.

Why a Personalized Approach to Fitment Works Best

No Two Bodies Are the Same

Every person’s body is unique. From bone structure to skin sensitivity to daily habits, no two users experience prosthetic wear in exactly the same way. This is why off-the-shelf solutions often fall short.

What works well for one person might feel completely wrong for another—even if their limb loss looks similar on paper.

At Robobionics, we don’t believe in “one-size-fits-all.” Our fitment process begins with understanding the person, not just the limb. We ask questions.

How do you move? What kind of work do you do? What are your goals? We look at your lifestyle and your living environment. Do you walk on uneven roads? Do you sit for long periods? Do you sweat more in the heat?

All of this helps shape the final prosthetic. It’s not just about making it fit—it’s about making it yours.

This level of personalization also gives users more confidence in the long run. They feel seen. They feel heard.

And most importantly, they feel supported by a team that’s building something specifically for them—not for a generic idea of a user.

If you’re tired of prosthetics that feel like they were made for someone else, let’s change that. Visit us for a free fitment assessment, and see what a truly personalized prosthetic feels like.

Your Lifestyle Shapes Your Fit

A fitment that works for an active teenager won’t suit a retired office worker. Someone who plays cricket or cycles every day needs different support and movement than someone who spends most of their time at home. This isn’t just about function—it’s about fit.

Our process includes evaluating lifestyle patterns and physical activity levels to guide design decisions. For a highly mobile user, we might focus on enhanced range of motion and shock absorption.

For someone with limited mobility, we may prioritize gentle support and lighter materials that don’t tire the limb.

In some cases, we even customize multiple attachments or modular parts that can be switched based on need. Our Grippy™ bionic hand, for instance, allows various grip modes for different tasks, helping users feel in control whether they’re picking up a pen or holding a spoon.

What sets us apart at Robobionics is this blend of practical engineering and real-world understanding. We don’t just make devices—we build solutions that reflect how you live.

Fitment Is a Conversation, Not a Checklist

Too often, prosthetic fitment is treated like a box-ticking exercise. Measure. Mold. Deliver. Done. But true comfort doesn’t come from checking boxes. It comes from asking questions, making observations, and most of all, having an ongoing conversation.

We don’t stop after the device is delivered. In fact, that’s when the real work begins. We stay in touch with our users. We follow up, schedule check-ins, and invite them to share feedback.

We make adjustments—big or small—based on how they feel, not just how the prosthetic looks.

This ongoing support is built into our system. Whether it’s a user in a big city or a small town, we make sure help is never far away.

Our partnership with clinics like Omnify Prosthetics makes it easier for users to get service, advice, and upgrades without delays.

That kind of trust-based relationship takes time, but the results speak for themselves. Users walk taller, move easier, and smile more. They stop thinking about the prosthetic—and start thinking about living.

If you’ve never had this kind of fitment experience before, we invite you to try it. Reach out to Robobionics and take the first step toward a more comfortable, mobile life.

Conclusion

Prosthetic fitment is not just a technical step—it’s the foundation of comfort, mobility, and confidence. A well-fitted prosthetic helps users move with ease, trust their body again, and live fully without fear or frustration. It reduces pain, improves posture, and unlocks independence in ways that poor fitment simply cannot.

At Robobionics, we believe every user deserves a prosthetic that feels natural, works smoothly, and adapts to their life. From our flagship Grippy™ hand to our full-body solutions, we focus on personalized, high-quality fitment backed by local care, expert follow-up, and advanced technology.

If you’re ready to experience the difference the right fit can make, book a free demo with us today. Whether you’re new to prosthetics or looking to improve your current device, our team is here to support you—every step of the way.

Let comfort and mobility start with a better fit. Contact Robobionics now and take your first step toward freedom.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.