Discover the basics of prosthetic limbs and find out which type suits your lifestyle, needs, and goals for improved mobility and independence.

A Beginner’s Guide to Prosthetic Limbs: Which Type Is Right for You

Losing a limb can feel overwhelming, but prosthetic technology has advanced to a point where it can truly transform lives. Choosing the right prosthetic limb is not just about functionality—it’s about finding a solution that fits your lifestyle, preferences, and long-term goals. With so many options available today, understanding where to start can be challenging.

This guide is designed to help you navigate the world of prosthetics. We’ll break down the different types of prosthetic limbs, their features, and how to determine which one suits your needs best. Whether you’re considering a prosthetic for yourself or a loved one, this article will provide the clarity and insights you need to make an informed decision.

Understanding Prosthetic Limbs

Prosthetic limbs are more than just replacements for lost body parts. They are carefully designed tools that can restore mobility, functionality, and even a sense of self. By combining technology and innovation, prosthetics are tailored to fit individual needs, allowing users to perform daily activities with ease.

How Prosthetics Work

Prosthetics function by mimicking the movement and appearance of natural limbs. While some are purely cosmetic, others integrate advanced technology to replicate functions like gripping, walking, or running.

Prosthetic limbs consist of several key parts: a socket to attach to the body, a pylon that acts as the frame, and a covering that can be customized for aesthetics.

Advanced models may include sensors or motors for greater control, offering an experience that feels more natural and intuitive.

Why Choosing the Right Prosthetic Matters

Selecting a prosthetic isn’t just about replacing a limb—it’s about improving your quality of life. The right choice depends on factors like your level of activity, the type of limb replaced, and your budget.

A prosthetic that works for an athlete, for example, will differ significantly from one designed for someone whose activities are more sedentary. It’s also important to think about comfort, as a poorly fitting prosthetic can cause discomfort or even long-term complications.

Types of Prosthetic Limbs

When exploring prosthetic limbs, you’ll encounter several main categories, each suited to specific needs. Understanding these types will help you identify the best option for your situation.

Cosmetic Prosthetics

Cosmetic prosthetics are designed to look like natural limbs. While they lack functional components, they are an excellent choice for individuals who prioritize appearance.

These prosthetics are lightweight and can be customized to match your skin tone, helping you regain a sense of normalcy.

Cosmetic Prosthetics

Functional or Mechanical Prosthetics

These prosthetics are built for performance. Mechanical prosthetics rely on simple mechanisms to perform specific tasks, like gripping objects or stabilizing your posture.

They’re durable and easy to maintain, making them a popular choice for individuals who need reliable functionality without the complexity of advanced technology.

Bionic or Myoelectric Prosthetics

Bionic limbs represent the cutting edge of prosthetic technology. Controlled by electrical signals from your muscles, these prosthetics mimic natural movements with remarkable precision.

They are ideal for individuals looking to regain complex motor functions and are often used in cases where a high degree of dexterity is required, such as using tools or typing.

Prosthetics for Lower Limbs

Lower limb prosthetics include options for those with below-knee or above-knee amputations. These prosthetics are designed to restore mobility, with some models offering features like shock absorption and microprocessor-controlled knees for smoother walking.

Choosing the right lower limb prosthetic depends on factors like walking habits, terrain, and activity level.

Prosthetics for Upper Limbs

Upper limb prosthetics cater to those with amputations involving the arm or hand. From basic hooks to sophisticated bionic hands like Grippy™ by Robobionics, these solutions enable users to perform daily tasks with greater independence.

They often integrate adjustable grips and fine motor controls to replicate natural hand movements.

Factors to Consider When Choosing a Prosthetic Limb

Selecting the best prosthetic limb for your needs requires careful thought and consultation with professionals. Here are the key aspects to evaluate as you begin your journey.

Understanding the User’s Environment

One of the most critical, yet often overlooked, factors is the environment in which the prosthetic will be used. Users living in urban areas may prioritize prosthetics with features that handle frequent walking on flat surfaces, while those in rural settings might need durability for rugged terrain.

Businesses should take a proactive approach in understanding these environmental factors during consultations.

Incorporating virtual or physical assessments of the user’s environment can provide invaluable insights. For example, a video walkthrough of a user’s daily surroundings can highlight potential obstacles, enabling prosthetists to recommend specific enhancements like reinforced materials or specialized treads.

Businesses that adapt their products to these real-world conditions create prosthetics that genuinely meet the user’s needs.

Considering Technological Compatibility

The rise of smart prosthetics has introduced a new dimension to the decision-making process. Bionic limbs often integrate with apps or external devices for adjustments, tracking, and performance monitoring.

Businesses should ensure that users are comfortable with the technological interface and have access to the necessary devices and training to maximize the prosthetic’s potential.

Providing easy-to-use tutorials, one-on-one onboarding sessions, and ongoing tech support can make these advanced features accessible to users of all technical skill levels.

For example, offering workshops on optimizing app settings or pairing prosthetics with smart home devices can significantly enhance user satisfaction. Such initiatives also position businesses as forward-thinking and customer-centric.

Considering Technological Compatibility

Balancing Functionality with Aesthetics

While functionality often takes precedence in prosthetic design, aesthetics can play a crucial role in a user’s decision. A prosthetic that looks natural and aligns with a user’s personal style fosters a sense of confidence and normalcy.

For some users, this might mean a lifelike appearance, while others might prefer bold, customizable designs that reflect their personality.

Businesses can offer value by providing customization options, such as skin tones, patterns, or colors, to meet diverse preferences. An online configurator tool, for instance, could allow users to visualize their prosthetic’s appearance before finalizing their choice.

This approach not only enhances user satisfaction but also empowers them to view their prosthetic as a positive and unique extension of themselves.

Assessing the Support Ecosystem

Choosing a prosthetic limb also involves evaluating the long-term support available to the user. Businesses must recognize that their role doesn’t end with delivering the device; it continues through maintenance, upgrades, and emotional support.

A robust ecosystem that includes local service centers, rehabilitation programs, and user support groups ensures a seamless post-purchase experience.

For businesses, creating partnerships with nearby clinics, physiotherapists, and counselors can enhance the support ecosystem. Additionally, establishing a customer portal for tracking service history, booking appointments, or accessing educational resources helps users feel supported and engaged.

The more accessible and proactive the support, the more likely users are to trust and recommend the business.

Encouraging Goal-Oriented Decision Making

Selecting a prosthetic is not just about the present—it’s about aligning the choice with future goals.

A student aiming to excel in academics may need a prosthetic designed for long hours of desk work, while an athlete may require a high-performance model capable of withstanding intense physical activity.

Businesses should frame consultations around these aspirations, helping users visualize how the prosthetic can enable their ambitions.

Offering Flexible Trial Opportunities

A prosthetic limb is a significant investment, both financially and emotionally. Giving users the chance to trial a prosthetic before making a final decision can build trust and ensure the product meets their expectations.

Businesses should prioritize flexibility in these trial periods, allowing users to test the prosthetic in various settings to evaluate its true compatibility.

For example, allowing users to trial a prosthetic hand like Grippy™ from Robobionics during everyday tasks—cooking, writing, or using a phone—can help them feel more confident in their choice.

Businesses can further enhance the trial experience by providing guided assistance and feedback sessions to address any concerns during this phase.

Rehabilitation and Adaptation

Adapting to a prosthetic limb takes time and practice. Gamified rehabilitation programs, like those provided by Robobionics, can make this process smoother and more enjoyable.

These programs help users build strength, improve control, and feel more comfortable with their new prosthetic.

Rehabilitation and Adaptation

The Journey to Getting a Prosthetic Limb

The process of receiving and adapting to a prosthetic limb involves several stages. Each step is carefully designed to ensure the best possible fit, functionality, and user satisfaction. Here’s what you can expect during your journey.

Evaluation and Consultation

The first step is a thorough evaluation by a prosthetist, a specialist in prosthetic limbs. During this consultation, your medical history, physical condition, and personal goals are considered. This assessment ensures the prosthetic limb aligns with your unique needs, whether it’s for everyday use, work, or recreational activities.

At Robobionics, we offer a structured evaluation to guide you in choosing the right prosthetic. Our team collaborates with you to identify the most suitable options, ensuring your decision is well-informed and tailored to your lifestyle.

Trial and Fitting Process

Before committing to a prosthetic, many users undergo a trial period to experience the fit and functionality. This stage allows adjustments to be made to the socket, alignment, or suspension system for optimal comfort. At Robobionics, we encourage users to book a free demo of our flagship bionic hand, Grippy™, to experience its benefits firsthand.

The fitting process is critical to ensure the prosthetic feels natural and doesn’t cause irritation or pressure sores. The goal is to create a seamless interface between the prosthetic and your body, enabling smooth and comfortable use.

Home-Based Rehabilitation

Adapting to a prosthetic limb doesn’t end with the fitting. Rehabilitation plays a key role in helping you regain confidence and master your new prosthetic. Robobionics offers gamified home-based rehabilitation programs designed to make this process engaging and effective.

These programs guide you through exercises that improve control, build strength, and develop the muscle memory needed for natural movements.

For example, our rehabilitation solutions incorporate interactive games that help users practice gripping, lifting, and balancing activities, transforming the learning process into an enjoyable experience.

Overcoming Common Challenges with Prosthetic Limbs

While prosthetics can restore independence, they may also come with challenges that require attention and patience. Being aware of these potential issues can help you prepare and adapt more effectively.

Initial Discomfort

It’s normal to feel some discomfort when first using a prosthetic limb. Your body needs time to adjust to the new device, and minor aches or irritation may occur. Regular follow-ups with your prosthetist are essential during this period to fine-tune the fit and address any issues.

At Robobionics, we prioritize user comfort by designing lightweight and ergonomic prosthetics. Products like Grippy™ are crafted to reduce strain and feel as natural as possible, helping users adapt more easily.

Building Confidence

Using a prosthetic limb in public for the first time can feel daunting. However, with practice and encouragement, many users grow more confident over time.

Gamified rehabilitation programs and support groups can provide valuable emotional and practical assistance during this phase.

Building Confidence

Maintenance and Repairs

Prosthetic limbs require regular maintenance to function at their best. Components like the socket or joints may need periodic adjustments, and advanced models may require software updates.

Robobionics ensures fast and efficient repair services through our local support network, minimizing downtime and inconvenience for users.

Making Prosthetics a Part of Your Life

A prosthetic limb isn’t just a tool—it’s a partner in helping you live life to the fullest. As you become more comfortable with your prosthetic, you’ll discover ways to integrate it seamlessly into your routine.

Seeking Support and Community

Connecting with others who use prosthetics can be incredibly empowering. Support groups and online communities provide a platform to share experiences, advice, and encouragement. They can also be a great source of inspiration as you navigate your own path.

Robobionics is dedicated to fostering a supportive ecosystem for prosthetic users. Our CSR-driven initiatives aim to empower individuals and promote inclusivity, creating a positive impact for everyone involved.

Aligning Prosthetic Features with Lifestyle Demands

For businesses that provide prosthetics, the key to creating lasting impact lies in understanding and addressing the unique needs of each individual.

This begins with a detailed exploration of the user’s daily life, aspirations, and specific challenges. The prosthetic should be designed to enhance the user’s ability to perform specific tasks, whether that involves typing at a desk, handling tools, or participating in sports.

For instance, if a user frequently works with their hands, a bionic hand with customizable grip settings and responsive sensors can be invaluable.

Businesses can enhance user engagement by offering solutions tailored to not just functionality but also the nuances of their day-to-day activities. Including intuitive training tools, like interactive virtual modules, can make the transition to using advanced prosthetics smoother and more enjoyable.

Building Confidence Through Community-Led Engagement

Confidence is often the cornerstone of successfully integrating a prosthetic limb into life. For businesses, fostering this confidence goes beyond product delivery—it involves creating a community-driven ecosystem where users feel supported and understood.

Hosting regular workshops, webinars, or in-person events allows individuals to learn from professionals and fellow users, offering reassurance and motivation.

For example, a business can initiate a “Meet the Experts” series, where users can interact with prosthetists, engineers, and rehabilitation specialists.

These events could also feature successful prosthetic users sharing their journeys, offering inspiration and practical tips. Encouraging users to collaborate, ask questions, and share their own experiences builds a sense of belonging and mutual encouragement.

Encouraging Employers to Support Prosthetic Integration

Prosthetic users often face challenges in workplace settings, such as physical demands or societal perceptions.

Businesses involved in prosthetics can play a significant role in bridging this gap by educating employers about the value of inclusive environments and how prosthetics can enable individuals to contribute effectively to their roles.

Providing tools like workplace adaptation guides or ergonomic assessments tailored to prosthetic users can help employers make necessary adjustments.

By demonstrating how advanced prosthetics can seamlessly integrate with workplace requirements, businesses not only empower users but also foster a culture of inclusion and innovation.

Creating Long-Term Support Systems

Making prosthetics a part of life requires ongoing support, both technical and emotional. Businesses that deliver prosthetic solutions should emphasize creating a framework where users feel connected even after their initial fitting.

Proactive measures, such as regular follow-ups, free adjustment services, and periodic technology upgrades, ensure that the prosthetic continues to meet the user’s needs over time.

Rehabilitation programs should evolve with the user’s progress, introducing new challenges and skills to keep engagement levels high. For example, a gamified program might start with basic motor skills and advance to complex actions like handwriting or using chopsticks.

Such continuous engagement ensures that users not only adapt but thrive with their prosthetic.

Creating Long-Term Support Systems

Emphasizing Holistic Well-Being

Lastly, successful integration of a prosthetic limb isn’t purely about physical functionality—it’s about addressing the individual’s mental and emotional well-being.

For businesses, this means offering resources that help users navigate the psychological aspects of prosthetic adoption, such as coping with changes in self-image or overcoming social stigma.

Collaboration with counselors, occupational therapists, or even motivational speakers can create a comprehensive support network. Educational materials that highlight the empowerment and independence prosthetics bring can reshape narratives and encourage users to view their prosthetic as an extension of their abilities, not a limitation.

The Future of Prosthetic Technology

The field of prosthetics is evolving rapidly, with innovations that promise to transform the way individuals with limb loss experience daily life. From advanced materials to cutting-edge integration with the human body, the future holds exciting possibilities for prosthetic users.

Innovations in Materials

One of the key trends in prosthetics is the use of advanced, lightweight materials. Carbon fiber and titanium are now commonly used to create prosthetics that are both durable and comfortable. These materials reduce strain and improve mobility, allowing users to move more freely.

At Robobionics, we’ve embraced 3D printing technology to design prosthetics like Grippy™. This approach ensures precision and enables customization, making each prosthetic a perfect match for the user. The result is a product that is not only lightweight but also ergonomically designed to enhance comfort and usability.

The Role of Artificial Intelligence

Artificial Intelligence (AI) is revolutionizing prosthetics by enabling smarter, more intuitive designs. AI-powered bionic limbs can learn from a user’s movements, adapting to their unique patterns and preferences. These systems can predict and execute actions more naturally, bridging the gap between technology and biology.

For instance, bionic hands with AI-driven control can adjust grip strength based on the object being held, offering both safety and versatility. As these technologies become more accessible, they are redefining what’s possible for prosthetic users.

Advances in Sensory Feedback

One of the most exciting developments in prosthetics is the integration of sensory feedback. Engineers are working on prosthetic limbs that allow users to feel sensations like pressure or texture, creating a more lifelike experience. This breakthrough enhances user confidence and makes tasks like holding fragile objects much easier.

Grippy™ by Robobionics is a step toward this future, offering advanced touch capabilities that enable precise and responsive movements. As sensory technologies continue to improve, prosthetics will become even more seamless extensions of the human body.

Embracing Independence with Prosthetics

Adapting to a prosthetic limb is a journey of rediscovery and growth. It’s about regaining independence, embracing new possibilities, and learning to trust in your abilities again. With the right prosthetic and support system, you can overcome challenges and thrive in every aspect of life.

Focusing on Abilities, Not Limitations

One of the most empowering aspects of using a prosthetic limb is shifting your perspective. Instead of focusing on what’s lost, you can celebrate what’s possible.

Modern prosthetics offer an incredible range of capabilities, from playing sports to performing intricate tasks like cooking or writing. By embracing these tools, you can unlock new levels of independence and confidence.

Focusing on Abilities, Not Limitations

Celebrating Milestones

Every achievement, no matter how small, is worth celebrating. Whether it’s taking your first steps with a new leg prosthetic or mastering the fine motor skills needed to tie your shoelaces, these milestones mark your progress and determination.

Sharing these moments with loved ones or your support network can make them even more meaningful.

Continuous Learning and Growth

The journey with a prosthetic limb doesn’t end with its fitting. It’s an ongoing process of learning, adapting, and growing. Rehabilitation programs, such as the gamified solutions offered by Robobionics, play a key role in this process.

These programs are designed to be both effective and enjoyable, helping users build the skills and confidence needed to excel.

Conclusion

Choosing a prosthetic limb is a deeply personal journey, one that requires careful consideration, expert guidance, and a commitment to embracing new possibilities.

Prosthetics have the power to transform lives, restoring not just physical capabilities but also confidence and independence. From cosmetic options to advanced bionic solutions like Grippy™ by Robobionics, the right prosthetic can open doors to a more empowered future.

At Robobionics, we are driven by a passion for innovation and a dedication to making prosthetics accessible and effective for everyone. Our holistic approach, from evaluation and fitting to gamified rehabilitation, ensures you’re supported every step of the way.

By combining cutting-edge technology with compassionate care, we help you make the most of your prosthetic and reclaim your sense of self.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.