See how personalized prosthetic adjustments improve stability, gait, and load distribution, significantly lowering fall risk for older amputees.

How Custom Biomechanical Tuning Reduces Risk of Falls in Seniors

For older adults, one small misstep can have serious consequences. A fall that lasts only seconds can lead to months of pain, fear, or even permanent loss of independence. But the truth is, many of these falls are preventable. The key lies in understanding how the body moves—and how that movement changes with age.

This is where custom biomechanical tuning makes a real difference. It’s not about giving every senior the same solution. It’s about looking closely at how each person walks, balances, and stands—and then making small but powerful adjustments that help them stay upright, stable, and confident.

To understand how custom biomechanical tuning can reduce falls, we first need to look at how the body naturally changes with age. Movement in youth is often smooth and automatic. But as we grow older, the body’s balance system starts to slow down. That’s not a weakness—it’s simply part of aging. The trick is learning how to work with these changes, not against them.

Understanding How Aging Changes the Way We Move

To understand how custom biomechanical tuning can reduce falls, we first need to look at how the body naturally changes with age. Movement in youth is often smooth and automatic.

But as we grow older, the body’s balance system starts to slow down. That’s not a weakness—it’s simply part of aging. The trick is learning how to work with these changes, not against them.

The Subtle Decline of Balance and Stability

One of the biggest reasons seniors fall is because their sense of balance becomes less reliable. This isn’t always obvious at first.

You may feel just a little unsteady when walking on uneven ground. Or you might notice it’s harder to recover if you trip on something small. Over time, these minor changes add up.

Our balance relies on three main systems: vision, inner ear (vestibular system), and feedback from the muscles and joints (proprioception). As we age, all three become less sharp.

Vision fades, the inner ear becomes less responsive, and the brain takes longer to process information from the feet and legs. This makes it harder to react quickly when something goes wrong.

These changes mean seniors often rely more on their eyesight or use their muscles differently to stay upright.

Without support, this leads to a stiff, careful walking style that may feel safer—but ironically makes falling more likely. Why? Because it reduces flexibility and reaction time.

Muscle Loss and Joint Stiffness

Another important factor is muscle strength. Aging naturally leads to a gradual loss of muscle, especially in the legs and core.

These muscles are key to balance, walking, and standing from a seated position. If they weaken, every movement becomes harder—and less stable.

Joint stiffness is also common. The hips, knees, and ankles don’t bend as easily. That affects stride length, speed, and the ability to recover from a slip. When you can’t move quickly to catch yourself, a stumble becomes a fall.

The gait pattern, or the way someone walks, also changes. Many seniors take shorter steps, lift their feet less, and move more slowly.

These adjustments are often unconscious, but they increase the chances of tripping, especially on small obstacles like rugs, curbs, or cracks in the pavement.

Psychological Fear of Falling

There’s one more change that’s just as important as the physical ones: fear. Many seniors who’ve fallen once become scared of falling again. This fear causes them to move more cautiously.

While that seems like a good idea, it often leads to tighter muscles, worse posture, and less natural movement—ironically increasing the risk of another fall.

Biomechanical tuning can help break this cycle. When a device is properly adjusted to a senior’s unique movement pattern, it gives them more control and less fear.

Confidence is just as important as strength when it comes to fall prevention.

Why One-Size-Fits-All Doesn’t Work

Many support devices for seniors—like canes, walkers, orthotics, or even prosthetics—are sold with standard settings. But no two people move the same way. Even two seniors of the same age, height, and weight may walk completely differently based on past injuries, posture, strength, and habits. That’s why custom biomechanical tuning is essential.

A walker set too low can force someone to hunch over. A prosthetic foot that doesn’t match someone’s stride rhythm can make walking uneven.

Shoes with the wrong heel height or angle can throw off balance. These details might seem small, but over time, they create stress that builds up—and that stress is what causes falls.

Custom tuning is about identifying those details and correcting them. It’s a process that starts with careful observation: how someone stands, how they turn, how they handle steps or slopes.

From there, small adjustments are made that align better with their body and how it naturally wants to move.

Custom biomechanical tuning means adjusting movement-related tools and supports so they work perfectly with a specific person’s body. It isn’t just about making something more comfortable. It’s about helping the body move in a way that feels natural, stable, and safe. For seniors, this fine-tuning can mean the difference between confidence and constant worry.

What Is Custom Biomechanical Tuning?

Custom biomechanical tuning means adjusting movement-related tools and supports so they work perfectly with a specific person’s body. It isn’t just about making something more comfortable.

It’s about helping the body move in a way that feels natural, stable, and safe. For seniors, this fine-tuning can mean the difference between confidence and constant worry.

How It Works

The process starts with a close look at how a person moves. This includes observing how they walk, how they balance when standing, how they shift weight from one foot to the other, and how their posture responds to small challenges—like turning, climbing stairs, or stepping over a small bump.

Professionals use tools like gait analysis, pressure sensors, and even simple observation to understand movement patterns. Some clinics use treadmills with sensors built into them.

Others use motion-capture systems or even high-speed cameras. But even without high-tech gear, a trained eye can catch a lot of important details just by watching someone walk across a room.

After collecting this information, small changes are made to devices the person already uses. That might mean reshaping a prosthetic socket, changing the angle of a shoe insert, adjusting the height of a cane, or changing the stiffness of a knee joint in a prosthetic.

Sometimes it’s as simple as using a different material to add softness or grip in key areas.

It’s Not Just for Prosthetics

While biomechanical tuning is often talked about in relation to prosthetic limbs, it applies to many other tools that seniors use every day.

Orthotic shoe inserts, ankle-foot braces, walking aids, and even basic footwear can all be tuned for better balance and smoother motion.

Footwear is especially important. A small mismatch in heel height or sole shape can lead to poor posture, which affects balance. Custom insoles can support better foot positioning, reduce fatigue, and even encourage a more even walking pattern.

Tuning isn’t about changing how someone moves completely—it’s about removing the small barriers that make natural movement harder.

Adapting to Changes Over Time

Another benefit of custom tuning is that it evolves as the person changes. Unlike a one-time solution, this is an ongoing process.

A person’s strength, posture, and walking pattern will change as they age—or even from month to month, especially after surgery or illness.

Biomechanical tuning is flexible. It allows devices to be updated as needed. This is especially important for seniors recovering from a fall or injury. The body may compensate in odd ways while healing.

If the prosthetic or support device isn’t adjusted during this time, the person may develop a new, unhealthy way of walking that becomes a long-term habit. Catching and correcting these issues early prevents further complications.

Real-Life Example

Imagine a senior named Mr. Sharma who uses a below-knee prosthetic. At first, everything fits fine. But as his muscle tone changes and he becomes less active, his prosthetic starts to feel too stiff.

His stride shortens, and he finds himself tilting slightly forward as he walks. That tilt causes pressure on his lower back and makes it harder to recover if he stumbles.

A simple adjustment—changing the alignment of the knee joint and softening the foot strike—restores balance.

He stands taller, walks more evenly, and most importantly, feels confident again. That’s the power of biomechanical tuning. It doesn’t just fix the device. It fixes the way the person moves through their world.

Staying upright sounds simple, but in reality, it’s a constant balancing act. Our bodies are always making tiny adjustments to keep us steady. When we stand still, muscles in our legs, back, and core are working to stop us from tipping over. When we walk, our brain coordinates each step, making sure weight shifts smoothly from one foot to the other. This automatic balance system becomes less efficient with age, but biomechanical tuning can help bring it back under control.

The Science Behind Stability

Staying upright sounds simple, but in reality, it’s a constant balancing act. Our bodies are always making tiny adjustments to keep us steady. When we stand still, muscles in our legs, back, and core are working to stop us from tipping over.

When we walk, our brain coordinates each step, making sure weight shifts smoothly from one foot to the other. This automatic balance system becomes less efficient with age, but biomechanical tuning can help bring it back under control.

How the Body Reacts to Imbalance

When something feels off—like a loose shoe, a bumpy floor, or a step that’s slightly too high—the brain sends fast signals to correct our posture. Muscles shift, knees bend, arms move outward to keep balance.

For younger people, this all happens in a split second. But for seniors, those signals move slower. The muscles may not respond as quickly or as strongly. If the correction takes too long, a fall can happen.

Now imagine if the body had fewer surprises to deal with. If every step felt solid and balanced. That’s what biomechanical tuning tries to achieve.

It doesn’t make the nervous system faster, but it reduces the number of times it needs to act urgently. The smoother and more predictable the walking pattern, the less likely it is that a sudden misstep will cause a fall.

Key Adjustments That Make a Difference

One important area is foot positioning. If the heel strikes the ground too hard or at the wrong angle, it throws off the entire movement chain.

Custom tuning can soften the heel strike, slow down the forward motion, and make it easier for the foot to roll naturally. This keeps the center of gravity within a safe range.

Another area is joint flexibility. For example, a stiff knee joint in a prosthetic can make it harder to climb stairs or rise from a chair.

By adjusting the stiffness, seniors can regain that motion—and with it, better balance and less risk of stumbling.

Even posture correction plays a role. A forward-leaning posture increases the chance of falling forward.

Through custom tuning—either in prosthetics or through supportive devices—the body can be brought back into a more upright, balanced position.

What’s important here is that none of these adjustments need to be large. In fact, small changes are often the most powerful.

A few millimeters in alignment. A tiny change in resistance. These small tweaks, when added together, restore natural movement and reduce the need for risky compensations.

The Role of Sensory Feedback

Another often overlooked piece of the puzzle is sensory feedback—how the body knows where it is in space. In younger people, nerves in the feet and joints send constant updates to the brain.

But with age, these signals become weaker. Many seniors have some degree of neuropathy or reduced sensation, especially in their feet. This makes it harder to know if the ground is firm, sloped, or uneven.

Biomechanical tuning can enhance the feedback loop. Some prosthetics and orthotics are designed to transfer vibration or pressure more clearly, giving the brain better information about ground contact.

Materials like carbon fiber or silicone inserts can be used to amplify subtle signals.

When the brain gets clearer input, it responds more confidently. That confidence leads to smoother walking and fewer falls. It’s like switching from a fuzzy camera to one in sharp focus—the same scene, but easier to understand and navigate.

While the science and theory behind biomechanical tuning are important, the real value lies in what it can do in everyday life. The goal isn't just to improve movement in a lab or during a check-up. It's to help seniors move better in their homes, on sidewalks, in grocery stores, and anywhere else they go. Making biomechanical tuning practical means connecting expert knowledge with real-world routines.

From Clinic to Home: Making Biomechanical Tuning Practical

While the science and theory behind biomechanical tuning are important, the real value lies in what it can do in everyday life. The goal isn’t just to improve movement in a lab or during a check-up.

It’s to help seniors move better in their homes, on sidewalks, in grocery stores, and anywhere else they go. Making biomechanical tuning practical means connecting expert knowledge with real-world routines.

The First Step: Assessment and Listening

It all begins with a conversation. Seniors often have deep knowledge about how their bodies feel. They might say things like, “I feel wobbly on stairs,” or “My knee hurts when I turn.”

These comments, though simple, are full of clues. They guide clinicians and prosthetists toward specific issues that need tuning.

Observation follows next. A senior’s natural movement says a lot about where they’re compensating, where they’re struggling, and what devices are helping—or hurting—their gait.

Walking on different surfaces, climbing stairs, getting up from a chair—these moments show what adjustments could improve safety.

This isn’t a one-time fix. Bodies change. Even the most carefully tuned prosthesis or orthotic will need updates as strength, posture, or comfort levels shift.

That’s why follow-up visits are essential. They allow for micro-adjustments that keep everything working as it should.

Making Adjustments Seniors Can Feel

One of the biggest goals in biomechanical tuning is to create change that seniors can actually feel.

It’s not just about looking better on paper—it’s about making walking smoother, standing less tiring, and movement less frightening.

For example, many seniors say they feel like they’re going to fall backward when walking. This could be due to an imbalance in weight distribution or joint stiffness.

Adjusting the angle of a prosthetic foot or lowering the heel of a shoe insert can bring the center of gravity forward again, making walking feel more secure.

Others might feel pain in the hips or knees. Often, the cause isn’t in those joints but in how the foot hits the ground.

Correcting that foot strike with a tuned sole or insert can reduce strain in the upper joints without any need for medication or surgery.

When seniors notice even small improvements—like walking longer without needing to rest—they become more active.

This activity strengthens muscles, improves coordination, and further reduces fall risk. It creates a positive cycle that builds on itself over time.

Training the Brain and Body Together

Adjustments alone aren’t enough. The body also needs time to adapt. This is why rehab and training are such an important part of the tuning process.

Physical therapists often guide seniors through exercises that teach the body to move in better ways using the newly adjusted device.

These exercises are simple. Stepping up and down, balancing on one leg, walking in a straight line—they don’t look impressive, but they retrain the nervous system to trust the body again.

The more these movements are practiced, the stronger the brain-body connection becomes.

Custom tuning works best when it’s supported by regular use. That’s why the design also needs to match the senior’s lifestyle. If a device is too heavy, too stiff, or too complex, it won’t be used. T

hat’s a failure—not of the technology, but of how it was applied. A tuned solution must feel like an upgrade, not a burden.

At the heart of biomechanical tuning is one clear goal: giving seniors the freedom to live on their own terms. Falls don’t just cause physical injuries—they shake confidence. Many older adults who fall once start avoiding activities they once enjoyed. They may stop walking outside, stop attending social events, or avoid stairs altogether. This creates isolation and often leads to faster physical decline.

Empowering Independence Through Better Movement

At the heart of biomechanical tuning is one clear goal: giving seniors the freedom to live on their own terms. Falls don’t just cause physical injuries—they shake confidence.

Many older adults who fall once start avoiding activities they once enjoyed. They may stop walking outside, stop attending social events, or avoid stairs altogether. This creates isolation and often leads to faster physical decline.

Custom biomechanical tuning can reverse that downward trend. By making movement safer and more comfortable, it opens the door to independence again.

Confidence Is the True Outcome

After a fall, many seniors walk cautiously. They take shorter steps, move slowly, and often stiffen their knees and hips.

This kind of guarded walking is actually more dangerous. It reduces natural balance and makes recovery from a misstep harder.

Tuning helps restore trust in the body. When movement feels more natural, seniors start to walk the way they used to.

They lift their feet higher, swing their arms more freely, and shift their weight with more rhythm. These small returns to natural movement reduce the risk of tripping and falling.

Confidence isn’t just emotional—it’s biomechanical. A confident walker uses their muscles and joints in balance. A fearful one holds tension and moves unevenly.

Custom tuning supports confidence by giving seniors a stable base they can rely on with every step.

Caregivers and Clinicians: A Team Effort

This process doesn’t happen alone. Families, caregivers, and clinicians all play a part. A caregiver may notice small changes in how a loved one walks—like dragging a foot or turning awkwardly. These clues can signal that it’s time for a tuning update.

Clinicians, on their part, guide the process using both data and experience. They know which changes will help most based on posture, strength, and history. But they also listen.

The senior’s feedback is the most important part of the equation.

Together, this team approach makes it possible to create highly personalized solutions. Each person’s needs, fears, and goals are taken into account. That leads to better outcomes—not just fewer falls, but fuller lives.

Affordability and Accessibility

A common concern is cost. People assume custom tuning is expensive or out of reach. But the truth is, it’s more affordable than many expect—especially when weighed against the cost of a fall-related injury.

A single fall can lead to hospital bills, rehab, long-term care, and a serious drop in quality of life. Tuning, on the other hand, is a preventive investment.

Many clinics now include tuning as part of their standard prosthetic or orthotic services. Some insurance plans cover it as part of fall prevention.

The bigger challenge is awareness. Many seniors don’t know tuning exists—or they think their discomfort is just something they have to live with.

Sharing this knowledge, whether through clinicians, family, or community programs, can help more people access this valuable support.

Not Just About Safety, But About Joy

The most powerful part of biomechanical tuning isn’t just preventing falls. It’s watching someone walk confidently into their garden again.

It’s seeing a grandparent pick up a child without wobbling. It’s being able to enjoy a stroll without fear. These aren’t small victories—they’re life-defining moments.

When movement feels effortless, life feels bigger. There’s more room for joy, activity, and independence. That’s the true value of a tuned body: it gives back the freedom that aging so often tries to take away.

Custom biomechanical tuning is not just a technical fix—it’s a powerful step toward safer, stronger, more independent living for seniors. By adjusting support devices to match each person’s unique way of moving, we can reduce the risk of falls and help restore natural balance. These small, thoughtful changes make everyday life easier, less stressful, and more enjoyable.

Conclusion

Custom biomechanical tuning is not just a technical fix—it’s a powerful step toward safer, stronger, more independent living for seniors. By adjusting support devices to match each person’s unique way of moving, we can reduce the risk of falls and help restore natural balance. These small, thoughtful changes make everyday life easier, less stressful, and more enjoyable.

Falls are not just accidents. They’re often signals that something in the body’s movement system needs support. With custom tuning, we don’t just react—we prevent. We protect dignity, preserve mobility, and bring confidence back into every step.

At Robobionics, we believe every senior deserves to move through life with comfort, security, and pride. And with the right biomechanical support, that’s more than possible—it’s within reach.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.