Learn how liners and inserts enhance weight-bearing in prosthetics by improving comfort, reducing pressure points, and boosting socket performance.

Role of Liners and Inserts in Enhancing Weight-Bearing Capacity

Living with a prosthetic limb means your body has to work differently. Each step, each movement, depends on how well your prosthesis fits and feels. One of the most important parts of that fit comes from something you may not see at first: the liners and inserts inside the socket.

These soft layers act like a cushion between your skin and the hard parts of your prosthesis. They protect your limb, absorb shock, and help spread your weight more evenly. Without them, the pressure from walking or standing would go straight to your skin and bones, which can cause pain, swelling, or even injury.

Liners and inserts may seem small, but they do a big job. They keep you comfortable. They help you move better. And most importantly, they play a big role in how much weight your limb can handle safely. When chosen and used properly, they can completely change your experience with your prosthetic limb.

When we talk about weight-bearing, we mean how your body supports itself when you stand, walk, or move. For someone using a prosthetic limb, weight-bearing is a bit more complex. Unlike a natural leg, which has skin, muscles, and bones working together to carry weight, a prosthetic limb relies on external structures like the socket, liners, inserts, and your residual limb to share the load.

Understanding the Basics of Load and Pressure

What Weight-Bearing Means for Prosthetic Users

When we talk about weight-bearing, we mean how your body supports itself when you stand, walk, or move. For someone using a prosthetic limb, weight-bearing is a bit more complex.

Unlike a natural leg, which has skin, muscles, and bones working together to carry weight, a prosthetic limb relies on external structures like the socket, liners, inserts, and your residual limb to share the load.

Your residual limb becomes the main contact point between your body and the prosthesis. That small area is now responsible for holding much of your body’s weight.

The pressure placed on your skin, muscles, and bones can be intense, especially if the load isn’t spread out well. This is where liners and inserts become important. They help manage that pressure by softening the contact and guiding it across your limb evenly.

Without good weight distribution, certain spots on your limb may take on more pressure than they can handle. That’s when pain starts.

If left alone, this can lead to sores, swelling, or damage to deeper tissues. The goal is to avoid these issues by using components that help you bear weight safely and comfortably.

How Liners and Inserts Fit Into the Picture

Liners and inserts sit between your limb and the socket. The liner wraps around your residual limb like a soft sleeve.

The insert goes inside the socket and adds extra padding or support where needed. These two parts work together to make sure your limb feels secure, stable, and supported.

Liners help protect your skin. They reduce friction and keep the skin from rubbing against the harder socket walls. They also help absorb shock with each step.

This shock absorption is important, especially during high-impact activities like walking on uneven surfaces or going up stairs. Without it, the force travels up through your limb, which can make you sore or tired quickly.

Inserts, on the other hand, help fine-tune how your limb fits inside the socket. If certain areas need more support, an insert can be shaped to fill that space.

If another area needs more room, inserts can be trimmed or adjusted. This customization helps align the socket with your unique limb shape, which improves how your weight is carried.

Together, liners and inserts help create a connection between your body and the prosthesis that feels natural.

When they fit well, they make movement smoother and reduce pressure on any one part of your limb. This balance is what improves your weight-bearing ability and overall comfort.

The Impact of Poor Fit on Weight-Bearing

If your liner or insert doesn’t fit right, the problems start to show up quickly. You might feel like your limb is sliding inside the socket. That movement causes friction, which leads to skin irritation.

Or you might notice that some parts of your limb feel more pressure than others. This is a sign that the load isn’t being shared evenly, and over time, it can lead to deeper pain or injury.

Some people try to fix this by adding more socks or extra padding. While this may help temporarily, it doesn’t solve the real problem. In fact, it can make things worse by shifting the limb inside the socket and creating more uneven pressure.

The better solution is to look at how the liner and insert are working together. Are they shaped to your limb? Are they made from the right materials? Do they support your skin while also allowing it to breathe?

Even a small mismatch can throw off your balance and change the way you walk. This makes your muscles work harder and reduces your ability to bear weight safely.

In some cases, you may start to avoid using the prosthesis altogether, just to avoid pain. This slows down recovery and can weaken the rest of your body.

Liners and inserts may not look like much from the outside, but when they’re right, they can completely change your experience with a prosthesis.

They give your limb a softer, more stable foundation. And when your foundation is strong, your whole body moves better.

Liners come in different shapes, sizes, and materials. Each type is designed to meet different needs. Some people need more cushioning. Others need something thinner that gives a closer fit. There is no one-size-fits-all answer, because every limb is shaped differently and responds to pressure in its own way.

Choosing the Right Liners and Inserts for Better Support

Not All Liners Are the Same

Liners come in different shapes, sizes, and materials. Each type is designed to meet different needs. Some people need more cushioning. Others need something thinner that gives a closer fit.

There is no one-size-fits-all answer, because every limb is shaped differently and responds to pressure in its own way.

Some liners are made from silicone. These feel firm and are good for people with a stable limb shape who need solid support. Others are made from gel-like materials.

These feel softer and may be better for people with sensitive skin or areas that easily get sore. There are also liners made with softer fabric blends that stretch more easily, which help people with limbs that change shape throughout the day.

The right liner should match your skin’s sensitivity, your daily activity level, and your prosthesis design. If you move around a lot or walk on uneven surfaces, you may want something that absorbs more shock.

If your skin is delicate or easily irritated, then the liner must be breathable and gentle to avoid sweating and rubbing.

One common mistake people make is using a liner that’s too thick. While it might feel soft at first, it can make the limb fit too tightly inside the socket. This causes pressure to build in the wrong places.

A liner that’s too thin, on the other hand, may not provide enough cushion. The key is finding a balance—a liner that supports you without squeezing or shifting during the day.

Inserts and the Art of Fine-Tuning

Inserts play a quieter role than liners, but they’re just as important. They help adjust how your limb sits inside the socket. If the socket feels slightly off, a small insert can make all the difference.

For example, if one part of your limb is feeling too much pressure, a carefully placed insert can reduce that load and spread it elsewhere.

Some inserts are rigid and shaped to fill in specific spaces. Others are soft and mold to your limb when you wear them.

Some are even designed to be heat-moldable, which means they can be shaped more closely to your limb using gentle heat. This helps create a more exact fit, which makes load transfer smoother and more even.

If you’ve ever felt like your limb isn’t quite centered in your socket, or that you’re leaning slightly when you walk, the issue might be in how the load is being carried.

Inserts help guide your limb into a better position so that each step feels more balanced. They can be removed, added, or reshaped based on your comfort and any changes in your limb’s shape over time.

Your prosthetist will often make these small adjustments based on how you describe your comfort level and how you walk. It’s important to share even small discomforts or uneven pressure points.

A small change in an insert can lead to a big change in how you bear weight through your prosthesis.

The Role of Skin Health and Hygiene

Your skin is the first to feel the effects of poor pressure or bad alignment. If your liner or insert doesn’t let your skin breathe, you’ll start to notice irritation, especially in warm or humid weather.

Sweat can build up inside the socket, leading to chafing, rashes, or even infections. That’s why choosing liners and inserts that keep moisture under control is just as important as making sure they fit well.

Some liners come with built-in gel that cools the skin or materials that wick away moisture. These help your skin stay dry and prevent buildup of bacteria.

Washing your liner daily with mild soap and water keeps it clean and helps extend its life. Inserts, too, should be checked often for signs of wear, damage, or dirt buildup. A dirty or worn insert can harden or lose its shape, which leads to poor load transfer and new pressure points.

Taking care of your skin also means taking breaks when needed. If your skin looks red or feels sore after taking off the prosthesis, pay attention. These signs mean your liner or insert may need to be replaced or adjusted.

Good skin health supports better movement, better comfort, and safer weight-bearing overall.

Liners and inserts don’t just make your socket more comfortable—they help improve your balance. When your limb is well-supported and your weight is spread out evenly, you feel more steady on your feet. That stability changes the way you move. You walk more confidently, you stand longer without shifting, and you don’t have to think so hard about every step.

How Liners and Inserts Affect Your Movement

Improving Balance and Stability

Liners and inserts don’t just make your socket more comfortable—they help improve your balance. When your limb is well-supported and your weight is spread out evenly, you feel more steady on your feet.

That stability changes the way you move. You walk more confidently, you stand longer without shifting, and you don’t have to think so hard about every step.

Poor balance often comes from pressure points or loose-fitting parts that cause the limb to wobble inside the socket. If the liner doesn’t grip your skin properly, your limb may slide slightly with each step.

That movement can be small, but over time, it affects how well you control the prosthesis. Inserts help by correcting those little shifts.

They center the limb and hold it in a better position, so your steps are more aligned with your body’s natural movement.

Good alignment starts with a stable base. A liner that hugs your limb gently but firmly creates that base. The insert helps shape the inside of the socket to support that alignment.

When both are working well, the prosthesis feels like a true extension of your body—not just something you strap on. This feeling of connection makes walking, turning, climbing, or even standing on one foot feel more natural and less tiring.

Encouraging Healthier Walking Patterns

Many people who use a prosthesis develop small changes in their walking pattern without realizing it. This might be a slight limp, dragging one foot, or placing more weight on the other leg.

These small shifts happen when the prosthesis feels off—maybe due to pain, pressure, or imbalance. Over time, these habits lead to back pain, hip strain, or joint problems in the other leg.

Liners and inserts play a quiet but powerful role in helping correct these walking patterns. When the limb feels better inside the socket, there’s less need to adjust your step or lean to one side.

You start to walk more evenly. Your stride becomes smoother. Your weight moves from heel to toe in a more natural flow.

This not only reduces pain but also protects your joints and muscles from overwork. Your body doesn’t have to compensate anymore.

Instead of adjusting to discomfort, your movement becomes more efficient. You use less energy to do more, and that means you can stay active longer without feeling sore or tired.

A big part of this process is consistency. The better your liner and insert maintain their shape and grip, the more consistent your movement will be.

Sudden changes—like a liner stretching out or an insert breaking down—can throw off your balance and gait. That’s why it’s important to keep an eye on how your limb feels day to day. If something feels different, it might be time to look at your liner and insert more closely.

Supporting Longer Wear Time

One of the biggest signs that your prosthesis is working well is how long you can wear it without needing a break.

If you find yourself removing the limb every hour just to get relief, something isn’t right. Often, this issue can be traced back to the liners and inserts.

When your limb is supported in the right way, the pressure is spread out and soft tissues are protected. That means you can stand, walk, and go about your day without feeling like your limb is being squeezed or rubbed raw.

It also means you’re less likely to develop hot spots, blisters, or skin breakdown—all things that force you to take the prosthesis off more often.

Comfort leads to confidence. When you’re not thinking about pain or irritation, you focus more on what you want to do.

You can stay on your feet longer, get more done, and feel more like yourself. Liners and inserts, though simple, are at the heart of that experience.

Your residual limb is not static. It changes with time, activity, diet, and even the weather. In the first months after amputation, your limb may shrink as swelling goes down and muscle mass changes. Later, your shape may continue to shift based on how much you move, how your weight changes, or how your muscles respond to everyday use. These changes are normal, but they affect how your prosthesis fits and how well liners and inserts work.

Adapting to Changes Over Time

How Your Limb Evolves

Your residual limb is not static. It changes with time, activity, diet, and even the weather. In the first months after amputation, your limb may shrink as swelling goes down and muscle mass changes.

Later, your shape may continue to shift based on how much you move, how your weight changes, or how your muscles respond to everyday use.

These changes are normal, but they affect how your prosthesis fits and how well liners and inserts work.

A liner that once felt snug may start to feel loose. Inserts that provided comfort might stop doing their job if your limb shape no longer matches their design.

These shifts may not be noticeable at first, but your body will start to send signals—aching, slipping, redness, or a general feeling that something is “off.” Ignoring these signals means you risk developing poor weight distribution again, and that could lead to pain or injury.

You don’t need to wait for something to go wrong before acting. Staying aware of how your limb feels every day is the best way to stay ahead of problems.

If your socket feels different, if your limb looks swollen or feels sore more often, or if your liner doesn’t stay in place the way it used to, it may be time for an update or adjustment.

When to Replace or Adjust Liners and Inserts

Even the best liners and inserts have a lifespan. Materials wear down. Liners lose their elasticity. Inserts may flatten or become uneven.

Over time, they stop doing their job as well, even if they still look fine on the outside. If you notice more slipping, less support, or more rubbing, these are signs the materials are breaking down.

A liner that used to hold your limb firmly might now stretch too much, causing movement inside the socket. This small shift increases friction and leads to pressure points.

Inserts that once provided a soft cushion might become compressed, leaving you without the shock absorption you need. These small changes may not seem like much, but they can lead to discomfort, poor posture, and even difficulty walking.

Replacing a liner or insert doesn’t mean your prosthesis is failing. It simply means you’re keeping up with your body’s needs. Just like shoes wear out after regular use, so do these parts.

Regular check-ins with your prosthetist can help catch signs of wear early. They can also help you explore new materials or shapes that may suit your limb better as it changes.

If you’re unsure whether it’s time for a replacement, trust your comfort level. You know your body best.

If your prosthesis doesn’t feel as secure or comfortable as it did before, something has changed—and most often, that change is related to how well your liner and insert are performing.

Working With Your Prosthetist for Long-Term Success

The key to long-term comfort and mobility isn’t just having the right components—it’s having the right team.

Your prosthetist plays a central role in making sure your liners and inserts continue to support you the way they should. This relationship works best when you’re open and honest about what you’re feeling, even if the problem seems small.

No one expects you to figure everything out on your own. Describing a dull ache or a sense that your limb feels “loose” might seem vague, but these details help your prosthetist understand what’s happening inside the socket.

They may take measurements, check how your liner is gripping the skin, and look at how pressure is distributed when you stand or walk.

From there, they can decide whether you need a new liner, a different insert, or a small adjustment that makes a big difference.

Sometimes a simple heat-molding process can reshape an insert to better match your limb. Other times, switching to a liner with better moisture control or more structure might solve the problem.

The options are wide, but you’ll only find the right one by speaking up and working closely with your care team.

This back-and-forth process is normal and expected. Your prosthesis should grow with you, not hold you back.

That growth comes through good communication, regular check-ins, and a willingness to make small changes that protect your comfort and mobility.

One of the lesser-known but critically important roles of liners and inserts is their ability to absorb shock. Every time you take a step, your body sends force through your limb and into the ground.

The Role of Liners and Inserts in Shock Absorption and Energy Return

Absorbing the Impact of Everyday Movement

One of the lesser-known but critically important roles of liners and inserts is their ability to absorb shock. Every time you take a step, your body sends force through your limb and into the ground.

In a natural leg, your joints, muscles, and tendons absorb this impact smoothly. But in a prosthetic limb, that job falls to the mechanical parts—and especially to the soft layers closest to your skin.

Liners act as the first line of defense. They cushion the blow of each step, protecting your skin and tissues from jarring forces. This is especially important on hard surfaces like pavement or tile.

Without good shock absorption, your residual limb would feel every bump, crack, or stair as a sharp, painful jolt. Over time, that kind of constant impact can wear down your skin, inflame deeper tissues, and leave you feeling exhausted after even short periods of activity.

Inserts work alongside liners to dampen this impact even further. If placed correctly, inserts can redirect and soften the energy that travels up your limb during movement.

This helps protect your limb, but it also protects other parts of your body—like your hips, lower back, and the joints in your sound limb. Poor shock absorption doesn’t just affect your limb; it throws off your entire posture and movement.

Helping You Move With Less Effort

Energy return is a term often used in sports, but it’s just as important for everyday prosthetic users. It refers to how much of the energy from each step is stored and reused to help you move forward.

While most of the energy return comes from the prosthetic foot or pylon, liners and inserts also play a subtle role.

When a liner fits well, it allows your limb to move in sync with the prosthesis. That smooth connection helps your stride feel more natural and efficient.

You don’t waste energy adjusting your balance or compensating for discomfort. Instead, your movements become more fluid. Inserts support this process by helping align your limb in a way that improves gait efficiency.

If your limb is tilted or slightly out of line in the socket, you lose energy with each step. When the limb is better centered and the load is distributed properly, your movements require less effort.

This has a direct effect on your endurance. A good combination of liner and insert helps you walk longer distances, climb stairs more easily, and stay on your feet with less fatigue. You’re not just moving more comfortably—you’re moving more efficiently.

Enhancing Daily Confidence Through Subtle Support

Shock absorption and energy return may seem technical, but their benefits are deeply personal. When your limb feels protected and supported, your confidence grows.

You’re more likely to take that extra walk, play with your children, or stand longer while cooking dinner. The difference lies in how your body feels with each step. Instead of bracing for discomfort, you trust your limb to support you.

This confidence also encourages natural posture. When you’re not guarding against pain, your shoulders relax, your spine straightens, and your weight shifts smoothly from side to side.

That natural flow reduces strain across your whole body. Liners and inserts make this possible not just by providing a cushion but by creating a responsive, adaptive fit that works with you—not against you.

Adjusting to life with a prosthesis involves more than physical healing. There’s a deep emotional journey that runs alongside every step you take. Many users, especially in the early stages, deal with fear—fear of pain, fear of falling, and fear of discomfort. These fears are valid, especially if your limb has been sore or your prosthesis has felt unstable in the past.

Psychological Comfort: How Liners and Inserts Support Mental Well-Being

Reducing Anxiety Around Prosthetic Use

Adjusting to life with a prosthesis involves more than physical healing. There’s a deep emotional journey that runs alongside every step you take.

Many users, especially in the early stages, deal with fear—fear of pain, fear of falling, and fear of discomfort. These fears are valid, especially if your limb has been sore or your prosthesis has felt unstable in the past.

Liners and inserts may seem like simple accessories, but they play a quiet role in easing those fears. When your limb feels secure, protected, and supported, your mind begins to relax.

You stop anticipating discomfort. You stop bracing yourself for every movement. That subtle shift reduces anxiety and builds a sense of trust between your body and your prosthesis.

This trust is powerful. It can change how you approach each day. Instead of wondering how long you can wear your prosthesis before it starts hurting, you begin to plan outings and activities with confidence.

You think less about your limb and more about your goals. That’s the kind of mental freedom every user deserves—and liners and inserts, when chosen and fitted well, are a key part of creating it.

Improving Body Image and Self-Acceptance

Wearing a prosthesis can bring emotional challenges tied to body image and identity. Some users struggle with how they feel about their new body, especially if pain or poor fit makes the prosthesis feel like an outsider—something separate, foreign, or even frustrating. This can lead to feelings of disconnect or self-consciousness.

But when your prosthesis fits well, feels comfortable, and functions smoothly, it starts to feel like a part of you. That connection is easier to build when liners and inserts do their job.

They help your limb settle naturally into the socket, reduce visible signs of strain like redness or swelling, and give you a sense of physical wholeness. This ease and comfort encourage you to accept your new body with more kindness and understanding.

Feeling in control of your limb and how it performs can also make public interactions more comfortable. You’re not constantly adjusting, wincing, or shifting your weight.

That absence of distraction helps you engage with others more freely and focus on what you’re doing—not on what might go wrong.

Creating a Sense of Safety and Routine

One of the most overlooked parts of using a prosthesis is how much peace of mind comes from routine. Knowing that your limb will feel good when you put on your prosthesis each morning is powerful.

That kind of consistency is deeply reassuring, and liners and inserts play a huge role in making it happen.

When your limb slides into a liner that hugs it just right, when the insert holds you stable without needing constant readjustment, you begin your day with confidence.

This feeling of predictability reduces mental fatigue and makes daily life more manageable. It becomes easier to focus on your job, your hobbies, your family—because the prosthesis becomes a tool, not a worry.

Emotional well-being isn’t just about big breakthroughs or therapy sessions. Sometimes, it’s about the quiet, simple things that help you feel steady and supported.

Liners and inserts, though often hidden from view, are part of that emotional support system. They help build routines that restore peace, confidence, and a sense of normalcy.

Conclusion

Liners and inserts may seem like small parts of a prosthetic system, but their impact is anything but small. They cushion your limb, protect your skin, balance your weight, and improve how you move. Just as importantly, they help you feel safe, confident, and in control—both physically and emotionally.

A well-fitting liner and thoughtfully placed insert can reduce pain, prevent injury, and make your prosthesis feel like a natural extension of your body. They support not just your steps, but your daily routines and your peace of mind. As your body changes, so should your liners and inserts. Regular care, honest feedback, and small adjustments go a long way in helping you move better, longer, and with more ease.

Comfort isn’t a luxury—it’s a foundation. And with the right support, every step forward becomes a little lighter, a little smoother, and a lot more yours.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.store

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.