Compare Total Surface Bearing and Ischial Containment sockets to understand which design offers better fit, comfort, and control.

Total Surface Bearing vs. Ischial Containment Sockets: What’s the Difference?

When someone loses a limb, the first thing they often think about is getting a prosthetic that helps them walk again. But the real challenge isn’t just walking—it’s walking comfortably, safely, and confidently. And that comfort doesn’t start with the foot or the knee. It begins where the limb meets the socket.

For above-knee amputees in particular, the choice of socket design can make or break the entire prosthetic experience. Two of the most talked-about designs in the world of prosthetics are the Total Surface Bearing (TSB) socket and the Ischial Containment (IC) socket. These aren’t just technical terms—they represent very different philosophies on how the body should connect with the prosthesis.

At Robobionics, we’ve worked closely with patients across India and beyond to fit both of these socket types. We’ve seen how the right choice transforms mobility, and how the wrong one causes pain, frustration, and even emotional exhaustion. That’s why we believe it’s important to explain clearly—without jargon—what these sockets are, how they’re different, and what they mean for everyday life.

To understand the difference between these two socket types, we first need to explore what each one is designed to do. Let’s begin with the Total Surface Bearing (TSB) socket.

What Is a Total Surface Bearing Socket?

To understand the difference between these two socket types, we first need to explore what each one is designed to do. Let’s begin with the Total Surface Bearing (TSB) socket.

The name says a lot. “Total Surface Bearing” means the socket is designed to distribute pressure across the entire surface of the residual limb. Instead of putting weight only on one or two specific areas, this socket spreads it out evenly.

Think of it like lying down on a soft mattress—it supports your whole body, not just your shoulders or your hips.

This design is used mostly for above-knee amputees. The goal is to create a more balanced experience. There’s no single pressure point doing all the work.

Instead, every inch of the socket helps carry the load. This is possible because the socket fits very closely to the skin, like a second layer. It matches the shape of the limb with great detail. The contact is snug and uniform.

The inside of a TSB socket usually includes a soft liner. This liner helps reduce friction and adds cushioning. Some liners are made of silicone, others of gel or soft foam.

These materials allow a bit of flexibility and also absorb some of the pressure during walking. For many people, this makes the TSB socket feel more comfortable and natural.

One of the biggest advantages of the TSB socket is that it avoids sharp or focused pressure. That makes it a better option for users with sensitive skin or irregular limb shapes.

It’s also more forgiving if the limb volume changes during the day, as it often does. Many users say this kind of socket “hugs” the leg in a way that feels secure but gentle.

How It Works in Real Life

People who use TSB sockets often describe the fit as even and smooth. There’s less digging or pinching. Because pressure is shared across the whole limb, walking can feel more stable. The limb doesn’t shift much inside the socket, which helps with balance and control.

This kind of socket also tends to work better with vacuum suspension systems. These systems remove air from between the liner and the socket, creating a suction that holds the prosthesis tightly against the limb.

The suction adds to the feeling of control and reduces movement inside the socket. That, in turn, reduces the risk of blisters or sores caused by friction.

Still, the TSB socket isn’t perfect for everyone. It needs a well-shaped limb to work best. If there are large indentations, sharp bone edges, or areas where the tissue is too soft or uneven, the pressure may not spread properly. In those cases, the socket might not feel as supportive.

Also, some users find the tight fit uncomfortable, especially in hot or humid weather. The close contact and liner can cause sweating, which may lead to skin irritation if not managed well. That’s why personal comfort and lifestyle matter when choosing this type of socket.

At Robobionics, we make sure to evaluate each person’s skin, limb shape, and activity level before recommending a TSB socket. It works wonderfully for many—but it’s not a one-size-fits-all solution.

Now, let’s look at the Ischial Containment (IC) socket. This design takes a completely different approach.

What Is an Ischial Containment Socket?

Now, let’s look at the Ischial Containment (IC) socket. This design takes a completely different approach.

Instead of trying to spread pressure over the entire limb, the IC socket focuses on a very specific support area—the ischium. That’s the lower part of the pelvis, also known as the sitting bone.

In this design, the socket is built high enough to contain the ischium inside the socket itself. This makes the socket act more like a seat, supporting the body’s weight directly from the pelvis.

The idea is to control the position of the femur (the thigh bone) during movement. By stabilising the pelvis inside the socket, the rest of the prosthesis becomes more aligned.

This creates a more stable and efficient walking motion. The IC socket also tends to have a narrow top, which holds the thigh tightly and prevents side-to-side movement.

Unlike the TSB socket, which wraps around the limb evenly, the IC socket grips more tightly in specific areas—particularly around the upper thigh and hip. This can feel more restrictive at first, but many users find that it improves their balance and walking speed once they get used to it.

Real-World Benefits of Ischial Containment

People who are very active or have strong muscle control often prefer the IC socket. It offers more precise control of movement, especially on uneven surfaces or during fast walking. The socket doesn’t rely as much on soft tissues for support, which is helpful for people with bony or irregular limbs.

Another benefit is stability. Because the ischium is “locked” inside the socket, the limb doesn’t wobble during walking. This improves the user’s confidence. It also reduces the effort needed to control the prosthetic knee, making each step feel more natural.

That said, the IC socket does have its challenges. Some users find the high trim lines uncomfortable, especially when sitting or bending. Others feel that the tight grip around the upper thigh limits their motion or causes discomfort over time.

It also requires a very precise fitting process. If the socket isn’t shaped perfectly, it can lead to pressure in the wrong places, causing pain or even skin damage.

This is where experience matters. At Robobionics, we take extra care when fitting IC sockets. We don’t rush. We use test sockets, observe walking patterns, and make sure the fit feels right—not just when standing still, but during real-world movement.

Now that we’ve explored what both socket types are, it’s time to understand how they actually differ in use. While both serve the same purpose—connecting the residual limb to the prosthetic—they achieve this in completely different ways.

Comparing Total Surface Bearing and Ischial Containment Sockets

Now that we’ve explored what both socket types are, it’s time to understand how they actually differ in use. While both serve the same purpose—connecting the residual limb to the prosthetic—they achieve this in completely different ways.

These differences affect not only how the socket feels, but also how someone walks, moves, and even how their skin responds over time.

Pressure Distribution and Weight Support

The most noticeable difference is where and how the weight of the body is supported. In a Total Surface Bearing (TSB) socket, the goal is to let the entire surface of the residual limb help carry the load.

The socket makes full contact all around, so no single area carries too much weight. This is helpful for users who have evenly shaped limbs with good skin and tissue health. It spreads pressure gently and reduces the risk of pressure sores.

On the other hand, the Ischial Containment (IC) socket shifts much of that weight up toward the pelvis. Instead of asking the soft tissues of the thigh to do all the work, it brings the ischial bone into the socket and allows the bone to share the load.

This approach makes the socket feel more like a solid base. It provides a very controlled, strong platform for walking.

In simpler terms: the TSB socket hugs the whole leg, while the IC socket supports from above and locks the pelvis into place.

Fit and Feeling During Movement

How a socket feels when moving—walking, sitting, or climbing stairs—is another big difference. Users often describe the TSB socket as smooth and even. Because the contact is balanced across the limb, there’s less rubbing or shifting inside the socket.

This makes it comfortable for everyday walking, especially for those who prefer a softer, more cushioned feel.

The IC socket feels tighter and more structured, especially around the top. This grip can seem uncomfortable at first, but it offers more control.

When walking on uneven ground or making sharp turns, users often feel more stable with this type of socket. It locks the limb in place and helps guide the movement of the prosthetic knee more directly.

This means that TSB sockets might be preferred by people looking for comfort, while IC sockets are often chosen by those who want precise control and strong stability.

Impact on Skin and Limb Health

Skin care is a big part of prosthetic use, especially in warmer climates like India’s. A close-fitting socket that traps heat and sweat can lead to skin irritation, rashes, or even wounds.

TSB sockets, because of their total contact and use of liners, can increase warmth inside the socket. That’s why they need proper ventilation, moisture-wicking liners, and good hygiene practices.

The IC socket, while tighter around the upper thigh, may allow for slightly more air circulation lower down. But it can create pressure points where the socket holds the pelvis.

If the socket isn’t fitted correctly, the user may feel discomfort where the ischial bone presses into the socket, especially when sitting.

This is why the fit must be perfect—regardless of the design. At Robobionics, we always check skin health after fitting both types of sockets.

We look for redness, swelling, or marks that last longer than they should. We also help users understand how to clean and care for their skin to avoid long-term issues.

Suspension Systems and Socket Stability

Another important difference lies in how the socket stays attached to the limb—this is called the suspension system. TSB sockets often use suction or vacuum systems.

These systems pull the socket close to the limb, holding it in place without belts or straps. This creates a tight seal, which many users say gives a “connected” feeling. It also reduces the amount of movement inside the socket, which can help with control and comfort.

IC sockets can use suction as well, but many are designed with belt or strap-based suspensions that offer more adjustability.

For users who have volume changes in their limb or who find vacuum systems hard to manage, this can be a better option. However, belts can sometimes feel bulky or restrict movement around the waist.

Choosing between suction and straps is often a matter of personal preference and lifestyle. Some people want the clean, smooth feel of vacuum suspension. Others prefer the security of a strap, even if it means a little more material to wear.

Who Should Choose Which?

There’s no one answer that fits everyone. At Robobionics, we never assume a person will prefer one design over the other until we’ve taken time to understand their body, needs, and goals.

Total Surface Bearing sockets are often a great choice for people who:

  • Have a well-shaped, muscular limb without sharp bone ends.
  • Prioritise overall comfort and cushioning.
  • Are new to prosthetics and want something that feels gentle on the skin.
  • Experience pain when pressure is placed only on specific areas.

Ischial Containment sockets are often better for those who:

  • Are more physically active and need strong control.
  • Want to walk long distances or on rough ground.
  • Have experienced instability with other socket types.
  • Need greater alignment and support from the pelvis.

These are not hard rules, though. Some users try both types over time and decide which suits them better. Others use one type for daily activities and another for special tasks like sports or hiking.

What matters most is that the socket helps the user move safely, comfortably, and with confidence. No socket should cause pain, limit movement, or make someone feel unsure about their steps.

When the right design is chosen and fitted well, it feels like an extension of the body—not a device to manage.

While technical features and design philosophies help us understand socket types on paper, the real insights come from those who wear them every single day. At Robobionics, we spend a lot of time listening to our users.

Real-World Feedback: What Users Say About Each Socket Type

While technical features and design philosophies help us understand socket types on paper, the real insights come from those who wear them every single day. At Robobionics, we spend a lot of time listening to our users.

Their feedback is what drives us to keep improving fit, design, and service. Over the years, we’ve seen consistent patterns in how users experience Total Surface Bearing and Ischial Containment sockets—not just in how they function, but in how they feel, adapt, and hold up in real life.

Living with a Total Surface Bearing Socket

Users who choose the TSB socket often say the first thing they notice is how gentle and even the contact feels. Many describe the sensation as “hug-like.”

Because the socket spreads weight across the entire limb, there’s less localized pain, especially for those with soft tissue coverage. This makes it a popular option for new amputees still healing and adjusting to prosthetic use.

One user told us, “With my first socket, all the weight was pressing on one small spot, and I could barely stand. But when I got my TSB, it felt like the pressure disappeared. I could stand longer without needing to sit.”

However, not all feedback is glowing. Some users report that TSB sockets feel too snug, especially on hot days. Moisture buildup can become uncomfortable if the liner doesn’t wick sweat well or if the user is physically active.

Others find the suction system used in TSB sockets difficult to manage, especially older adults or those with reduced hand strength. If the vacuum isn’t sealed properly, it can lead to minor shifting, which over time might irritate the skin.

Another common challenge is volume fluctuation. As the residual limb naturally shrinks or swells throughout the day, the tight fit of a TSB socket may start to feel too loose or too tight.

To solve this, we sometimes use adjustable liners or introduce flexible panels in the socket to give users more breathing room without compromising the snug fit.

The good news is, these challenges are usually easy to fix with small adjustments. When properly managed, most users report a strong sense of connection and comfort with their TSB socket—especially when it’s custom-designed for their limb shape and activity level.

Daily Life with an Ischial Containment Socket

For IC socket users, the experience is a bit different. Most people take longer to adjust, especially if it’s their first time using this design. The high brim and tight hold around the upper thigh can feel restricting at first.

But once they get used to the containment, many users come to love the stability and control the socket provides.

We often hear things like, “It felt tight for the first week, but once I broke it in, I never looked back. I can walk on slopes, steps, and gravel without feeling like I’ll fall.”

One of the major benefits of the IC socket is the ability to maintain proper alignment. By stabilising the pelvis, the IC socket keeps the femur from shifting inside the socket during motion.

This makes every step more controlled, and in many cases, smoother. Users say this gives them the confidence to walk faster, turn quickly, or move without second-guessing each step.

However, there are drawbacks too. For people who sit for long periods, the high brim around the pelvis can become uncomfortable, especially without proper padding.

And because the socket holds the ischium tightly, any error in design or alignment can lead to pressure points that become painful quickly. That’s why we always test IC sockets thoroughly before finalising them.

Another user told us, “The control is amazing, but if it’s even a little off, I can feel it right in my lower back. So I come in for regular check-ups just to make sure it stays aligned.”

This highlights an important point: IC sockets demand a very precise fit. They are not as forgiving as TSB sockets when it comes to small changes in limb shape or posture. But when they’re dialed in correctly, they deliver unmatched control.

Choosing Based on Lifestyle

One of the best ways to decide between the two designs is by looking at daily activity.

People who are on their feet all day—teachers, shopkeepers, delivery personnel, farmers—often prefer the extra control of the IC socket. They feel more secure during long walks or when navigating rough ground.

Those who live a more flexible routine—office workers, older adults, or people who value softness over control—tend to lean toward the comfort of the TSB socket. They like the gentle feel and the ease of putting it on and taking it off.

That said, there are no strict rules. We’ve seen younger users with high energy levels prefer TSB for its comfort, and we’ve seen retirees use IC sockets simply because they feel steadier with them.

The most important factor is how the socket feels to the person wearing it, and how it holds up during their normal day.

The Role of Reassessment

Over time, what works today might not work tomorrow. The body changes. Activity levels shift. Health conditions evolve. That’s why we always encourage reassessment after a few months of use. If a socket no longer feels right, it’s not a failure—it’s an opportunity to improve.

We’ve had users who started with TSB sockets and later moved to IC when they became more active. We’ve had others who started with IC and later chose TSB for more comfort in retirement. Switching is normal, and it’s a sign that the user is tuned in to their body’s needs.

At Robobionics, we consider each socket not as a final solution, but as a chapter in a person’s prosthetic journey. And each chapter needs to reflect who they are, what they do, and how they live.

When we talk about prosthetics, most conversations focus on movement, comfort, or skin health. But there’s another side that’s just as important—and often overlooked.

The Emotional Side of Socket Fit: Confidence, Identity, and Daily Life

When we talk about prosthetics, most conversations focus on movement, comfort, or skin health. But there’s another side that’s just as important—and often overlooked.

That is the emotional experience of wearing a prosthetic limb. For many users, the type of socket they wear does more than support their body. It affects their self-esteem, their confidence in public, and even how they see themselves in the mirror.

At Robobionics, we’ve come to realise that socket fit isn’t just a technical issue—it’s a deeply personal one. And different socket designs can lead to different emotional responses.

How Fit Affects Confidence

Imagine walking into a room full of people, knowing your limb might shift inside the socket at any moment. Maybe the socket has a bit of extra movement, or maybe it makes a faint noise when you take a step.

Small issues like these often don’t seem major to others—but to the person wearing the prosthesis, they can be devastating.

This is something we hear from users of poorly fitted Total Surface Bearing sockets when the vacuum seal isn’t working right. They feel nervous about the limb slipping or making sound.

That nervousness shows in how they walk. Their steps become shorter, more cautious. Their shoulders tighten. In time, it affects how they feel about going out at all.

On the other hand, users with well-fitted Ischial Containment sockets often report a very different kind of feeling. They say things like, “I feel locked in. I know this leg won’t go anywhere.” That sense of control builds confidence—especially in challenging environments like crowded streets or uneven terrain.

But again, it depends on the person. Some people don’t like the feeling of tightness around the pelvis. It makes them self-conscious, especially when sitting down or wearing fitted clothing.

For these users, even a well-designed IC socket might make them feel restricted, both physically and socially.

This is where emotional fit becomes just as important as mechanical fit.

Body Image and Socket Design

For above-knee amputees, the socket can change how their lower body looks. Some socket shapes are bulkier, especially around the upper thigh. Some show more under clothing. This matters.

Many users, especially younger adults or women, tell us they want their prosthetic to feel “invisible”—something that supports them but doesn’t draw attention.

In that case, Total Surface Bearing sockets can often be shaped with a smoother contour. They tend to look more natural under trousers or dresses, which helps users feel more like themselves.

Others, especially those who are very active, say appearance doesn’t matter as much as stability. They’re willing to accept a more noticeable IC socket if it lets them run, climb, or move with confidence.

There’s no right or wrong here. What matters is the conversation. We ask each user not just how they move, but how they want to feel.

Whether they’re dressing up for a wedding, attending college, or just walking to the market, their emotional comfort matters as much as the socket’s structural integrity.

The Role of Trust

When a socket fits well, something quiet but powerful happens: the user stops thinking about it. They walk into a room, or go to work, or sit for chai with friends—and for those moments, the prosthetic disappears into the background. That peace of mind is priceless.

We’ve seen this happen often with TSB sockets that are well-fitted and used with a good suction system. Once the initial learning curve is past, many users say it “just becomes part of me.” There’s no fear of slipping, no second-guessing, no soreness that lingers into the evening.

With IC sockets, trust is built more through stability and performance. Users who value athletic movement, or who often walk on rough ground, tell us they trust their IC sockets more because they hold firm under pressure.

That trust translates into bolder movement, longer walks, and more active lifestyles.

But here’s the key—trust takes time. And it only develops when the socket works with the user, not against them.

Reducing Mental Fatigue

Poor socket fit doesn’t just affect the body. It also wears down the mind.

When every step causes discomfort, or every movement has to be carefully planned, the user becomes mentally tired. They spend energy managing pain, avoiding stairs, or figuring out how to sit comfortably in a chair. Over time, this mental fatigue builds into frustration or even avoidance.

A good socket removes that mental burden. It gives users back the brain space to focus on other things—work, family, hobbies, conversations. It reduces stress, improves mood, and often makes people more social and more engaged.

This might sound like a small benefit, but it’s not. It’s life-changing.

Socket technology has come a long way, but at Robobionics, we believe the future isn’t just about smarter materials or faster production. It’s about better understanding people—their movement, their habits, their pain, and their aspirations.

Looking Ahead: Customisation, Follow-Up, and the Future of Socket Design

Socket technology has come a long way, but at Robobionics, we believe the future isn’t just about smarter materials or faster production. It’s about better understanding people—their movement, their habits, their pain, and their aspirations.

Both Total Surface Bearing and Ischial Containment sockets are excellent designs. But neither is perfect for everyone. That’s why the future lies in customisation. It lies in taking the strengths of each design and shaping them to the specific needs of each individual.

This isn’t something off-the-shelf products can deliver. It takes time. It takes listening. And it takes a commitment to making prosthetics more personal than ever before.

Our goal is simple: to help people forget they’re even wearing a prosthetic.

To achieve that, we don’t just stop at the first fit. We believe in follow-up care, in regular check-ins, and in offering adjustments when the user’s body or lifestyle changes. We treat sockets like living solutions that evolve as the person evolves.

We also believe in educating the user. Knowing how your socket should feel, what warning signs to look for, and how to care for your skin can prevent long-term problems and help you stay active longer.

As we move forward, we’re excited about newer materials, smarter suspension systems, and more intuitive digital scanning that will make socket fittings faster, more precise, and more adaptive.

But above all, we’re excited about working side by side with the people who wear them—because that’s where the real progress happens.

Conclusion

Choosing between a Total Surface Bearing and an Ischial Containment socket isn’t just about technical differences. It’s about how you live, how you move, and how you want to feel each day.

If you’re looking for comfort, an even distribution of pressure, and a soft, all-around fit, the TSB socket might be your perfect match. If you want firm control, enhanced stability, and precise alignment during movement, the IC socket might serve you better.

But you don’t have to make that choice alone.

At Robobionics, we’re here to help you figure out what’s right for your body, your life, and your future. Whether you’re taking your first steps with a new prosthesis or searching for a better fit after years of discomfort, we’re ready to build something that works—not just technically, but personally.

Because the right socket doesn’t just carry your weight. It carries your confidence, your comfort, and your freedom.

And when the socket is right, life feels right too.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.store

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.store

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.store with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.store
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.